Senior monitoring jobs in nottingham city centre, nottingham

Digital Service Manager
mySociety

Remote
£45,000 – £55,000 per year
Full-time
Permanent

Job description

mySociety is a small, purposeful charity that uses digital tools to help people participate more fully in democracy, make governments and society more transparent, and work together to address big societal challenges. We’re looking for a Digital Service Manager to lead the day-to-day operations of our high-impact, high-volume online services – including WhatDoTheyKnow, FixMyStreet, TheyWorkForYou and WriteToThem.

This is a vital and hands-on role, responsible for making sure these services run smoothly, are compliant with key legal frameworks like GDPR and the Online Safety Act, and that complex user support cases are handled with care and accuracy. You’ll lead on governance and risk management, support a volunteer team, and work closely with product and support staff to make sure our users’ needs are consistently met.

You'll be joining a nimble, digital-first, and entirely remote team – this post is fully remote, so you can work from anywhere in the UK! You’ll also have the opportunity to connect with colleagues face-to-face at our quarterly in-person team meetups.

We’re looking for someone with a strong background in managing digital services, who’s confident with complex support workflows and has a passion for improving services that make a difference. You’ll need excellent communication skills, strategic thinking, and a solid understanding of data protection and information rights.

No recruiters or agencies, please.

What does the role involve?

• Keep our services running smoothly, ensuring high-risk or complex support cases are identified and resolved quickly and effectively
• Lead and motivate our user support staff and expert volunteers, creating a productive and supportive environment
• Maintain our strong record of legal and governance compliance across services
• Contribute to the ongoing improvement and development of our services, helping them remain useful, impactful, and aligned with user needs

User support and operations

• Triage, prioritise and manage all incoming support queries across services
• Ensure time-sensitive and legally significant cases (e.g. GDPR requests, Online Safety Act reports) are tracked, escalated, and resolved appropriately
• Manage our support workflows and volunteer contributions to deliver timely, high-quality assistance
• Collaborate with product and service owners to share insights and identify areas for improvement
• Help improve help guides and user-facing support documentation

Governance

• Maintain and update service policies, processes, and risk management protocols
• Ensure compliance with relevant laws and standards (including GDPR and media law)
• Monitor risk and report issues to senior management
• Coordinate regular internal meetings, reporting on service performance and operational updates

Requirements

We think this position would suit you best if you have some or all of the following:

• Experience managing complex, high-traffic digital services
• Strategic thinker with strong judgement and ability to manage ambiguity
• Passion for quality and service improvement
• Excellent understanding of GDPR and experience handling rights-based requests
• Familiarity with Freedom of Information, media law, or moderating online communities
• Skilled in identifying and solving problems and improving systems
• Excellent communication and stakeholder management skills
• Comfortable working in a remote team and supporting volunteers

Not sure you meet every requirement? Please apply anyway! We support learning on the job and adapt roles to match the strengths of the right candidate.

Benefits

This is a permanent role with a salary in the range of £45,000 to £55,000 per year, plus pension (4% employer, 4% employee).

You must be based in the UK and have the right to work here – unfortunately, we can't provide visa sponsorship or relocation support.

We’re committed to supporting flexible working – wherever you are in the UK, we’ll help you find the working setup that suits you best.

Deadlines and dates

· Applications close: Thursday 15 May 2025

· Interviews: Mid to end of May (via video call)

· We aim to inform applicants about interview shortlisting by mid-May.

Application instructions

Your application should consist of a CV and covering letter. We’ll rely on your covering letter to show us why your skills make you a good fit for this role when we are shortlisting candidates, so take your time getting it right.

We will anonymise all applications before shortlisting. Please don’t include names or contact details in your CV or cover letter. The application process will be through out workable system.

We especially welcome applications from candidates with Black, Asian, or other Minority Ethnic heritage, as part of our commitment to improving diversity within our team.

Please note: This role is being advertised by NFP People on behalf of our client.

Could you be our new Volunteer Support Coordinator?

Who we’re looking for

You will be an excellent communicator, as well as a practical, well organised and hardworking individual, preferably with experience in the voluntary sector or equivalent transferable experience.

Reporting to the Service Manager, you will support them with managing our Remote services. You will provide support to volunteers and oversee the daily running of the service when on duty to ensure day-to-day operations run smoothly. 

Advocacy Manager

Location – Remote from the UK with regular travel to Manchester and London

Starting Salary - £40,416 per annum (plus contributory pension)

MAG saves lives and builds futures by working with others to reclaim land contaminated with the debris of conflict, to reduce the daily risk of death or injury for civilians, and to create safe and secure conditions for development. MAG shared the 1997 Nobel Peace Prize as a founding member of the International Campaign to Ban Landmines for our work to ban landmines. Our vision is a safe and secure future for men, women and children affected by armed violence and conflict. 

We are looking for an exceptional Advocacy Manager to work within our Policy and Strategic Partnerships team.  This is a fantastic opportunity to join a dynamic international charity that shared the 1997 Nobel Peace-Prize.

You will be working with the Director of Policy and Strategic Partnerships in the development and delivery of MAG’s advocacy work, including leadership of MAG’s UK parliamentary engagement, and contribution to the European and US engagement strategies.

The successful candidate will have previous experience of engaging and influencing UK parliamentarians, including the House of Commons and House of Lords, in support of advocacy objectives through a variety of tactics. You will have up-to-date knowledge of the UK political scene, and key players for MAG’s focus areas, knowledge of UK parliamentary processes and influencing tactics. You will also have a proven track record of meeting targets and deadlines and an ability to build, manage and develop relationships with key stakeholders. Excellent coordination and communication skills will also be essential.

The role will involve travel in the UK and Internationally.

What you can expect in return: 

· Competitive salary 

· 25 days annual leave per year, plus public holidays. 

· Company pension (matching at 5%

· Employee Assistance Programme: MAG offers free access to Health Assured, a service providing 24/7 confidential support and expert advice on a wide range of issues. 

Further information and how to apply:

For the further information on the role, the application pack and details of how to apply, please visit the MAG website by the closing date of 5th May 2025.

Application is by submission of the following documents to humanresources [@] maginternational [.] org by the closing date of 5th May 2025:

1. Up-to-date CV

2. Cover letter, setting out why you believe you are suitable for this position, and how you feel you align to MAG Values.

3. Completed Candidate Profile Form

Due to the high volume of applications, we receive, we cannot respond to every application. If you have not heard back from us within 3 weeks of applying, your application has not been successful.

Please note that as part of MAG's commitment to safeguarding, this post is subject to background checks before an offer of employment is confirmed. For more information on MAG’s approach to safeguarding here and background checks here. You can also find more information in the candidate information pack, available on our website.

MAG is committed to the principles of diversity, equality and inclusion. If you think you would be suited to one of our roles we would welcome your application regardless of your background. We strive to provide an inclusive and supportive working environment where all employees feel respected and supported in fulfilling their potential.

About Free to Run

Free to Run’s mission is to advance gender equity globally through running. We are a registered nonprofit/nongovernmental organization that has been operating community-led programs for adolescent girls and young women since 2014. We are known for delivering long-term, youth-led, progressive running, leadership, rights, and health programs directly to girls and young women living in protracted conflict zones. However, the longer-term impact of our work is building enduring social change - decreasing barriers to public participation, increasing women in leadership, and making power structures more equitable and inclusive. Free to Run identifies as an organization working at the intersections of feminism, human rights, development, and humanitarian interventions.

The organization is in a position of significant growth, in terms of our strategy, reach, impact, and operating budget. In 2024, we embarked on a new three-year strategic plan that positions us to reach 50,000 people by 2026. We will meet this goal through our work across three strategic pillars: direct service (EMPOWER), capacity building for local, women-led NGOs (EQUIP), and building a global movement of activists who are passionate about gender equity and running (MOVE).

Position Overview

A new role within the organization, the Philanthropy Officer, Trusts and Foundations is responsible for identifying, building, and managing a (new) portfolio of trust, foundation, and grant funders from identification to stewardship, developing high-quality proposals, budgets, and reports. Alongside ownership of this portfolio, the Philanthropy Officer, Trusts and Foundations will support the broader Free to Run team with prospect research and assist with applications and reports for institutional/transformational funders.

This position offers a high degree of flexibility and would suit a proactive self-starter with a strong ability to self-manage to achieve goals and a demonstrated passion for the work of Free to Run.  This is a unique opportunity for an experienced trusts and foundations fundraiser to build and grow a new, high-potential portfolio from the ground up, with strong support from program and leadership teams.

While some support for larger institutional grants is part of the role, we are particularly seeking applicants with experience managing and growing portfolios of charitable trusts, private foundations, or family foundations, rather than institutional grant management alone.

This role reports to the Director of Development and Communications and is a part-time (20 hours per week), fully remote position. While Free to Run is registered in the U.S., our team is based around the world.

Core Accountabilities
 

1. Create and manage a portfolio of trust and foundation donors at the four- to five-figure level (60%)

• Take primary responsibility for developing, growing, and building strong relationships with a portfolio of trust/foundation/grant funders through the full donor cycle.

• Take an active role in meeting and exceeding annual income targets by developing strategies to maximize foundation and grant funding, regularly assessing progress, and reporting to senior management.

• Develop a formal pipeline of foundation funding opportunities for Free to Run

• Develop compelling, high-quality funding applications tailored to donor requirements, leveraging program data and impact narratives.

• Work with the Programs team to oversee budget tracking and reporting requirements for grants, ensuring accurate fund allocation, compliance with donor requirements, and timely submission of financial and impact reports.

• Collaborate with the global Free to Run team to identify and develop new funding opportunities and projects

2.  Support the process of donor qualification and prospect research (15%)

• Use research tools to support the ED and Development Team with in-depth prospect research profiles for individual major donor prospects, family foundations, and other prospective funders

3. Provide support to the Free to Run team with institutional grant applications (20%)

• Monitor grant tracking tools to identify and qualify new opportunities for institutional or transformational grants

• Keep up to date with the funder landscape and giving trends across multiple geographies 

• Support the ED and Programs with the development of grant applications, project budgets, or other related materials where needed

• Work with internal stakeholders to lead organizational grant tracking within the donor database (EveryAction), ensuring accurate documentation of all interactions, proposals, and gifts.

4.  Engage with the Free to Run Team (5%)

• Participate in weekly 1 on 1 meetings with manager

• Participate in performance planning, goal setting, and evaluation activities

• Liaise with key staff across functions of this position

• Attend team meetings and participate in strategic planning and evaluation meetings

Location

• This is a fully remote position that can be carried out from anywhere in the world. Travel may be required occasionally to attend fundraising events or organizational/donor meetings.
• For candidates outside the U.S., this role will be offered as an independent contractor position, allowing for flexible working hours and location.

Working Hours

• This position is a part-time role at 20 hours/week. The role offers a high degree of flexibility, although working hours may occasionally fluctuate outside regular core hours to attend meetings across time zones. 

Compensation

• The full-time equivalent (FTE) salary for this role is $45,000–$50,000 USD per year (approximately £35,500–£39,500 GBP based on current exchange rates). The actual salary will be pro rata based on 50% FTE, i.e., $22,500–$25,000 per year, and will be paid in USD.

Experience and Competencies

Below is what we are looking for as we evaluate applications.  Candidates don’t need to have all these experiences and competencies but should be able to display strengths across multiple areas. 

Language: 

• English (full fluency required, written and spoken)

Experience

• 3+ years of experience successfully managing a portfolio of charitable trusts, private or family foundations, or similar funders, with a proven track record of securing and stewarding gifts in the $5,000–$100,000 range

• Direct experience crafting tailored funding applications, budgets, and impact reports for US, UK, or international philanthropic funders, in collaboration with Programs teams

• Confidence in independently managing the full donor lifecycle — from prospecting and cultivation to application, reporting, and stewardship

• A demonstrable track record of developing long-term relationships with grantmakers or major donors

• Experience in prospect identification and research using relevant tools and databases

• Familiarity with the funding and donor landscape in the UK, EU, North America, and/or MENA region

• Experience using a CRM system for fundraising (EveryAction or similar) to manage donor records, track proposals, and support donor stewardship

Skills and Competencies

• Strong written and verbal communication skills and the ability to write compelling and persuasive cases for support

• Ability to effectively convey the impact of social justice, gender equity, and the power of running, hiking, and outdoor sport in driving positive change

• Ability to think creatively and spot opportunities for new or increased funding

• A results-oriented mindset with the ability to self-organize, meet deadlines, and deliver on goals

• Demonstrated ability to work collaboratively with people from diverse racial, ethnic, geographic, religious, sexual orientation, gender, and generational backgrounds

• Interest in international girls’, women’s, and human rights or running/outdoor sports 

Free to Run is an Equal Opportunity Employer. We don’t just accept differences — we celebrate, support and thrive on them for the benefit of our team, our programs, and our organizational strength. We are proud to be an affirmative action employer, committed to diversity, equity and inclusion of ALL people in our hiring and employment practices. We encourage applications from people who have non-dominant identities based on race, ethnicity, migration status, ability, age, gender identity, sexual orientation, socioeconomic class, etc.

Are you an experienced product manager with excellent people leadership skills, seeking a challenge where you can make a real difference?

�� Location: Hybrid (expectation to travel for team days/as business requires)

⌚ Contract Type: Permanent, 35 hours per week

�� Salary: Starting from £64,866.26 - £71,352.88 dependant on experience

What is the Head of Product?

The Head of Product Management is a newly established role at MSI UK, responsible for driving product management through strategic business analysis and leadership. You will have extensive experience in this, or a similar role applying your product leadership experience to shape digital strategy, develop impactful healthcare products, and guide a team of 6 Product Owners.

The vision for Product Management in MSI UK as a healthcare organisation ensures digital, data, and technology solutions are strategically aligned, user-centric, and drive operational efficiency. This is a unique opportunity to apply your product expertise in a growing and critical healthcare organisation, driving the strategy and development of core digital products. In this role, you will shape impactful solutions that support over 110,000 clients annually.

The Head of Product Management will lead the Product Function with an iterative and agile approach, optimising operations by streamlining manual and complex processes. This role focuses on delivering intuitive, user-friendly digital platforms that enhance the client experience and drive business efficiency.

What can we offer you?

• �� Expenses incurred while traveling outside your base location will be reimbursed.
• �� Birthday Bonus with an additional day of annual leave dedicated to celebrating your birthday and long service recognition rewards programme
• �� Perks and discounts at over 4000 retail and hospitality outlets through the Blue Light Card

In addition to the perks outlined above, there are many more benefits alongside what is written above for you to enjoy. Find out more during your interview!

What you’ll be doing:

The Head of Product Management will drive the growth and maturity of a newly established team, ensuring digital products and services support healthcare delivery. This role shapes and executes a product strategy aligned with MSI UK's mission to enhance client care through innovative, user-centered, and data-driven digital solutions.

Responsibilities include:

• Define and communicate a product vision that aligns with strategic healthcare objectives.
• Lead the development, launch, and continuous improvement of digital solutions.
• Build partnerships, negotiate terms, and ensure vendors meet expectations and legal standards.
• Partner with internal and external teams to ensure alignment and adoption of digital products.
• Develop, motivate, and mentor a cross-functional team of product owners.
• Lead user research and leverage health industry trends and emerging technologies.
• Use data analytics to monitor performance and derive actionable insights.
• Provide clear reporting on product progress and outcomes to key stakeholders.
• Work with stakeholders to understand strategies and lead the development of digital roadmaps.
• Stay updated with health industry and technology innovations.
• Reporting: Implement and deliver regular reporting on product development progress and performance metrics.
• Support demand management and technical project management to ensure successful delivery of digital products and enhancements.

What we’re looking for:

• Extensive experience in product management and business analysis in agile environments, ideally in healthcare or charity sectors.
• Strong collaboration skills to foster cross-functional teamwork and a culture of test-and-learn innovation.
• Excellent communication and presentation skills, able to engage stakeholders at all levels and translate complex problems into digital/data solutions.
• User-centric mindset with the ability to balance diverse stakeholder needs (e.g., clients, clinicians, operations).
• Proven leadership of cross-functional teams, with hands-on capability when needed.
• Experienced line manager with a focus on coaching, performance management, and team development.
• Strategic and analytical thinker with a passion for innovation and problem solving.
• Skilled in vendor and partner management and experienced in driving digital/product frameworks and continuous improvement.
• Strong prioritisation skills across diverse workstreams, with financial acumen and stakeholder management.
• Proven ability to measure and improve product performance (e.g., SLA, usage, scalability).
• Deep understanding of agile product lifecycle and technical concepts, able to communicate effectively with non-technical audiences.
• Knowledgeable in current/emerging digital tech, particularly AI, and how it supports strategic goals.
• Willingness to work flexibly, including occasional weekends and national travel.

IPSEA is the leading charity in the field of special educational needs and disability (SEND) law in England, and we provide free and independent legal advice and support to families of children and young people with SEND. We also provide training on the SEND legal framework, and we influence policy at both a local and national level.

We are looking for an experienced and motivated Trusts and Philanthropy Officer to join our small, ambitious fundraising team. IPSEA has a proven track record of successfully securing grants, and this is a new role designed to help strengthen and grow IPSEA’s income from charitable Trusts and Foundations. You will be responsible for researching new funding opportunities, preparing and submitting tailored applications and reports, and managing relationships with existing funders through thoughtful and timely stewardship. You will also support the early development of strategies in major gifts and wider philanthropy. 

This role is an opportunity to play a key role in our future fundraising strategy and help secure long-term financial sustainability for our services. 

You will work remotely, with occasional travel required for essential meetings approximately 4-5 times per year. 

If you share our commitment to protecting, promoting and upholding the rights of children and young people with SEND and would like to use your fundraising skills at IPSEA, we would love to hear from you. 

To apply

• Download our ‘Trusts and Philanthropy Officer Recruitment Pack’
• Visit our website to download an application form
• Submit your completed application form via our website

Please note that we do not accept CVs as applications.

Closing date for applications: 9am on Monday 12 May 2025 
First-round interviews: 21 or 22 May in central Birmingham