3 Senior navigator jobs
How's your job search on our site?
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Citizens Advice Bury & Bolton (CABB) is a leading provider of legal advice and information, supporting thousands of clients every year. We are a busy, client focused and dynamic service with a track record of delivering high-quality advice face to face, over the phone and digitally.
There’s no ‘average’ case – our advice is tailored, but our standard of excellence is identical for every client. You will play a key role in ensuring that our services are community focused, impactful and sustainable.
As a newly created position, this role offers a unique opportunity to shape its direction, innovate, and directly define its success. You will operate with high levels of autonomy, while being fully backed and championed by Trustees and the wider Senior Leadership Team (SLT), consisting of:
- Chief Executive Officer
- Head of People, Culture & Resources
- Head of Advice Standards & Delivery
- Head of Partnerships, Data & Impact.
The Head of Partnerships, Data & Impact will provide strategic leadership for CABB’s generalist and community-based advice services, while driving organisational growth through strategic partnerships, data analytics and social impact storytelling. This role bridges operational delivery with external system integration, using hyper-local data to ensure our services directly meet the evolving needs of residents in the specific communities where help is needed most. By leveraging client insights to drive Research & Campaigns activity and inform strategic funding bids, you will articulate our organisational impact using partner-aligned terminology – translating advice outcomes into language that directly resonates with health, statutory and VCSE stakeholders (such as health inequalities, demand management, Marmot principles, and prevention) – to build strong, collaborative pathways.
Key elements and tasks within this role include:
- Data insight & impact strategy development with organisational data analysis, trend forecasting, research & campaigns and evidencing social return on investment. Leverage client data to produce high-impact insight reports, drive local, regional and national campaign work.
- Shape the future of service delivery by embedding sustainable ways of working, processes and performance frameworks, leading evidence-based recommendations that support CABB’s long-term operating model and growth ambitions, to meet client demand.
- Collaborate and build relationships across VCSE/statutory, health and wider systems, including colleagues across CABB and wider stakeholders, build positive and professional relationships with partners and contract/ funder relationships within the scope of this role. Foster positive relationships with Head of Advice Standards & Delivery, and wider SLT, deputising as required.
- Support community & generalist services through senior oversight of generalist advice teams and managers, but frame responsibilities around high-level service performance, governance and client outcomes, aligned to advice standards.
- Drive service improvement & innovation using data and technology to support continuous improvement, contribution to organisational strategic pillars and values.
Equality, Diversity, Inclusion & Belonging (EDI&B):
We believe inclusion is a social justice issue - a principle that underpins our EDI&B work. To that end, we particularly welcome applications from local individuals who are representative of the local communities we serve - this is not just a matter of diversity but of strategic importance to ensure our services are grounded in the realities of our communities.
Benefits
We value the people who work here. The following are included within the employee remuneration packages as standard;
A flexible 35 hour working week (for full time employees)
Generous holiday entitlement – starting at 25 days per year, increasing to 30 (in addition to bank holidays), pro-rata for part time
Additional day off for your birthday
5% employer contribution pension scheme
Access to 24/7 confidential telephone counselling and structured counselling support
Access to online GP and telephone counselling services
Enhanced family friendly leave and occupational sick leave
Access to ‘Blue Light Card’ and other charity discount schemes
Registered Charity
51 - 100
Citizens Advice Bury & Bolton (CABB) is a leading provider of legal advice and information, supporting thousands of clients every year.
The client requests no contact from agencies or media sales.
Thank you!
Do you want to help shape the future of homelessness services while working for a leading charity?
This post is offered as a 12 month fixed term contract, or secondment for internal candidates.
We are offering an exciting opportunity for an experienced and dynamic Service Development Manager to lead transformational change and support the successful mobilisation, delivery, and continuous improvement of our pan-London specialist rough sleeping services, including migrant support services.
Working closely with the Head of Specialist Rough Sleeping Services, you will play a key role in establishing and developing three Greater London Authority (GLA) contracts: London Navigators, MAPS, and the Crisis Prevention and Response Service (CPRS).
Working as Service Development Manager you will support services through periods of growth and transition, helping to ensure operational readiness, embed new ways of working, and deliver against contractual objectives. Key responsibilities will include:
- Lead the mobilisation and ongoing development of specialist rough sleeping services, ensuring a smooth transition from contract award to delivery.
- Support managers and teams through periods of growth and change, embedding new processes, systems, and ways of working.
- Work closely with HR colleagues on workforce planning, staff engagement, consultations, onboarding, and training.
- Monitor risks, performance, and quality; producing reports and insights to support decision making and contractual delivery.
- Build and maintain effective partnerships with commissioners, local authorities, health partners, voluntary sector organisations, and internal teams.
- Strengthen referral pathways, support co-production with people who have lived experience of homelessness, and deliver training to promote high-quality service delivery.
- Supporting engagement and client co-production activities with people who have lived experience of homelessness to inform service development.
- Deliver training and workshops to colleagues to support development in homelessness legislation, prevention strategies, safeguarding, and service delivery expectations.
Where you’ll be working
In this post you will be required to travel across the region to visit services, teams and partners. There will be opportunities for home working up to 3 days per week dependent on the needs of the region.
What we’re looking for
This role is a great fit if you enjoy leading change, improving services, and helping teams deliver the best possible support for people experiencing homelessness and rough sleeping.
You'll thrive in a complex environment, be organised, practical, and comfortable managing several priorities at once . You can build positive working relationships, bring people together around shared goals, and turn ideas into action.
Whether working independently or alongside others, you'll be motivated to make services work better and improving outcomes for the people we support.
- Proven experience leading or supporting mobilisation, implementation, setting up, improving, or developing services.
- Experience overseeing change management programmes, with understanding of how to support teams through change and work alongside HR during periods of transition.
- Experience working in homelessness, housing, social care, health, public sector, or commissioned service environments.
- Strong project management and organisational skills and the ability to manage competing priorities.
- Strong stakeholder engagement and partnership-building skills with a variety of people including commissioners and external agencies.
- Effective analytical skills with the ability to translate data into actionable insight and meaningful reporting.
- Clear communication skills, including writing reports and presenting information to different audiences.
- Experience creating training, guidance, or resources that help people develop and improve.
- Experience establishing and monitoring KPIs, performance frameworks, and quality standards and continuous improvement.
We are working hard to create a diverse and fully inclusive culture where everyone feels valued and we welcome applications from all under-represented groups, particularly Global Majority candidates who are underrepresented at this management level.
How to apply
To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.
To find out more and apply please go to the St Mungo’s careers page on our website.
Closing date: 10am on 22 September 2026
Interview and assessments on: week commencing 28 September 2026
What we offer
- Excellent Development and Growth Opportunities
- A Diverse and Inclusive Work Place
- Great Pay and Other Benefits
Why Join Us?
This is an opportunity to influence the future direction of homelessness services across London, lead meaningful transformation, and work alongside passionate colleagues and partners to improve outcomes for people experiencing rough sleeping and homelessness.
You'll play a central role in ensuring services are mobilised effectively, deliver measurable impact, and continue to evolve in response to the needs of the communities we serve.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About Animal Defenders International
London – Los Angles – Bogota – South Africa. Animal Defenders International (ADI) is a UK non-profit; ADI Foundation is a UK registered charity (inc. Lord Dowding Fund for Humane Research); Animal Defenders International Inc.US (nonprofit). Animal Defenders International South Africa, PBO (charity), funding the ADI Wildlife Sanctuary, South Africa. ADI works to protect wildlife, our environment; to end suffering of animals in entertainment (circuses, movies, shows, sports); replacement of animals in research & testing with advanced technology. When governments ban the use of all, or wild animals in entertainment, or wildlife pets, ADI supports with relocation of the animals, emptying all circus cages in Bolivia, Peru, Colombia, Guatemala. The ADI Wildlife Sanctuary (ADIWS), South Africa, is home to over 30 rescued big cats from circuses, illegal pet trade, zoos.
Location: London (hybrid/remote; 3 days office, 2 days remote)
Terms: Permanent, full time. Benefits: 20 days annual leave; national holidays; 5 days office closure Christmas–New Year; Stakeholder pension.
Reports to: ADI President and Vice President
Position objective:
- Ensures every aspect of ADI’s work is fully funded.
- Planned growth of ADI income from general public, marketing, special projects and appeals, foundations and corporate support.
- Implements fundraising appeals; marketing strategies; major gifts, foundations, corporate support; promotions of legacies; estates.
- Obtains funding for special projects, e.g., science research, ADIWS support, capital projects.
- Annual and quarterly plans, strategies, alliances, growth of ADI income through marketing, social media, legacy media, donor relationships, corporate support.
- Effective management of fundraising and development teams.
Duties:
- Production of quarterly and annual fundraising, marketing corporate and media plan: targets – quarterly, annual; schedules, outlines, incorporating senior management team objectives (media, science projects, campaigns, education, rescues, ADIWS).
- Outreach – corporate, foundations, major donors, other.
- Donor base: sustained giving; digital and postal direct response; increasing donor engagement and retention; planned giving; special events/calendar dates; major gifts; grants; corporate; legacies, trusts, estates; new income research.
- Manages fundraising calendar, mailings, events, targets, tracking; includes social media.
- Grant Applications, foundations, corporate: Identify, plan, approach, draft grant applications/letters of inquiry and collateral for foundations, trusts, corporate partnerships and gifts, major donor gifts.
- Donor liaison, relationships: high donors, foundations, estates, corporate, sponsors.
- Reporting – weekly, monthly, quarter, annual: income tracking, supervise production of data for quarterly reports, annual.
- Liaison with senior directors: Weekly.
Publications, Social, Websites, Online & Print
- Weekly Social media posts – contribute copy, graphics
- Weekly E-News alerts to supporters (with public relations director)
- Contributes fundraising and development section to Annual Report
- Contributes copy for quarterly Rescuer magazines
- Other contributions to publications as needed
- General: Drafting copy, editing, production; collaborates with public relations/senior directors on various publications
- Oversees production of print and online publications – liaison with external graphic designers (collaboration with public relations director)
- Websites – contribute content, collaborate with public relations on structure.
- Advertising, marketing, ADI YouTube channel – develop fundraising, marketing.
Management, data, oversight, reporting:
- Management of UK supporter engagement, fundraising team.
- Oversight of Raiser’s Edge NXT, Engaging Networks, interface with financial database and records; liaison with Chief Financial Officer.
- Monitor, manage, daily: data entry, gifts, acknowledgements, income tracking, donor communications; distribution of newsletters; calls to action; appeals. Reporting.
- Monitor, manage reconciliations, data manipulation, data-integrity projects, audits, segmentation, quarterly and other reports.
- Oversee planning, mailings, responses, data management.
- Monthly and quarterly reports: income, mailings, gifts, trusts, estates, corporate, other.
Who should apply:
You have the necessary skills and experience, with at least 4 years’ experience in fundraising planning and management for charities, including:
- Educated to degree level in a related field (or equivalent experience) (required).
- A successful track record in direct response campaign fundraising and marketing.
- Excellent written English, you can demonstrate impactful and persuasive content for high donors, foundations, corporate support, supporters, social media, marketing and legacy promotion (required).
- Strong technical skills, data management, manipulation; MS Office suite, Excel/Google, etc; competent with digital research (NB: ChatGPT not permitted for ADI product) (required).
- Strong Raiser’s Edge NXT and Engaging Networks skills (or similar); segmentation, creating lists and reports, data hygiene, audits (required).
- Some knowledge of social media tools, e.g. Canva, Photoshop, or other.
- You can plan and deliver programs for regular and planned giving, major gifts, estates, support from foundations, corporate support (required).
- Management of external vendors for direct response campaigns, production of merchandise catalogue and other sales, marketing, collateral.
- Ensures compliance with ADI’s language, policies, communications style guidelines, editing and publications authorization process (required).
- Skilled at organization and multitasking, you can successfully handle competing priorities and deadlines (required).
- Supporter Engagement culture: strong verbal and written communication skills, you can create a friendly, welcoming approach, for supporters with their donations and advocacy.
- Oversight and Management of staff and supporter relations (required):
- Create friendly, positive, service-oriented approach to help supporters donate and advocate for animals.
- Diligent processing/handling of donations, acknowledgements, correspondence, phone calls.
- Integrity and confidentiality in the handling of sensitive and confidential information
- Integrity of financial records with finance database; liaison with CFO.
- You are reliable, able to work both independently and collaboratively.
About Us:
ADI is Great Nonprofits Top-rated; Charity Navigator 4-star. Operating from London, Los Angeles, Bogota and South Africa. Exposes animal suffering and works for legal protection; replacement of animals used in research; ending the suffering of animals in entertainment; movies, advertising, circuses, sport. Wildlife trade, environment. Once animal circuses are banned ADI helps governments with implementation and relocation of the survivors to ADI Wildlife Sanctuary, South Africa: ADI has featured in CBS 60 Minutes, Animal Planet Discovery features and made award-winning documentary, Lion Ark (broadcast in over 40 countries).
Our internal policies:
ADI is dedicated to ending the suffering of animals and works for their legal protection. We expect all employees and volunteers to share this commitment, and a plant-based lifestyle is preferred. ADI is also committed to equal opportunities and welcomes applications from all, regardless of background, age, ethnicity, religion, sexual orientation, physical ability or other.
How to apply:
- Apply early – no closing date – applications and interviews on rolling programme.
- Send email detailing how you meet our criteria, together with your CV.
- A formal application form will be sent if you have been selected for interview.
- Interviews online and in person – once your application form has been reviewed.
- In-person interviews arranged following virtual interviews.
- If you have been selected for interview we will send you an application form to complete beforehand; this is an essential part of our recruitment process.
- Virtual interviews will be arranged once your application form has been reviewed.
- In-person interviews will be arranged following virtual interviews.
Cover email should detail how you meet our criteria, together with your CV
The client requests no contact from agencies or media sales.