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Senior officer jobs in westminster, greater london

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Carers UK, SE1, London (Hybrid)
£32,000-£36,000 pro rata/£40,000-£45,000 FTE inclusive of ILWA
Posted 1 week ago
Third Solutions, Kensington and Chelsea (Hybrid)
£50000 - £55000 per annum
Posted 1 day ago Apply Now
Closing today at 17:00
The UK Committee for UNICEF (UNICEF UK), London (Hybrid)
£42,000 per annum
This is a great opportunity to join the UK Committee for UNICEF (UNICEF UK) as Organic Social Media Manager (Parental Leave Cover).
Posted 1 week ago
Royal Society of Tropical Medicine and Hygiene, Holborn (Hybrid)
£35,000 - £43,000 per annum, according to experience
Posted 1 week ago Apply Now
Third Solutions, London (Hybrid)
Up to £50000 per annum
Posted 1 week ago Apply Now
Harris Hill Charity Recruitment Specialists, Remote
£39k - 44k per year
Posted 1 week ago Apply Now
Closing in 7 days
Prospectus, London (Hybrid)
£40,000 to £50,000 per annum
Posted 3 days ago
Wandsworth Carers' Centre, London (On-site)
£29,676 per year
Use your lived experience as a Carer to make a difference for Carers and families supporting someone with a mental health condition!
Posted 6 days ago Apply Now
Closing in 2 days
London Diocesan Fund, London (Hybrid)
£30,377 (FTE £50,630)
The London Diocesan Fund (LDF) is seeking an Area Director of Ministry (Two Cities) to play a key role within the Ministry team.
Posted 1 week ago
Closing in 3 days
London Academy of Excellence Tottenham, London (On-site)
c.£75,000pa (dependent on experience)
A fantastic opportunity to lead the Chrysalis East team in the role of Director at the London Academy of Excellence Tottenham.
Posted 1 week ago Apply Now
Closing in 5 days
Army Cadet Charitable Trust UK, London (Hybrid)
£37,129 per year
We are looking for a new Office Manager to organise and coordinate administration duties and office procedures in the charity.
Posted 1 week ago Apply Now
Closing in 4 days
Hospice UK, London (Hybrid)
£42,000 per year
A new exciting opportunity to join us at Hospice UK as our Digital Marketing Manager  Power Up Our Brand!   – Influence, Impact, Inspire!"
Posted 5 days ago
Page 16 of 19
London, Greater London (Hybrid) 2.56 miles
Up to £50,000 per annum
Full-time
Permanent

Actively Interviewing

This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!

Job description

Title: IT Service Desk Manager 

Reporting To: Director of Operations 

Location: Hybrid, with a minimum of three days per week in the office. Our office is based near Latimer Road, London.

Salary: Up to £50,000 per annum 

Hours of Work: 40 hours per week (inclusive of a one hour paid daily lunch break)

Contract: Permanent

Benefits:

  • 25 days annual leave per year, plus public holidays;
  • Company electronic devices;
  • Enhanced salary sacrifice pension scheme;
  • Private health insurance after completion of probation;
  • Eligibility for a Blue Light discount card

Closing Date: 3rd July 2025, 5pm 

Job Summary
Oversee our helpdesk, which acts as the first point of contact for requests for support from our staff and volunteers. Lead business as usual IT operations and support so our people have the tools they need to carry out their work. Work with correspondents to solve problems, allocate team members to tasks, resolve issues, and constantly improve processes, standards and service quality.
Key Responsibilities

Helpdesk

  • Manage the team that runs our helpdesk to ensure it functions as well as it can and make sure routine tasks are always taken care of
  • Oversee first-line support and provide second-line support for inbound enquiries, troubleshooting and solving cases wherever possible
  • Identify common or emerging issues and support with identifying root causes to continually improve the service
  • Engage with colleagues to escalate more complex issues for further support, coordinate their resolution if appropriate, and manage stakeholders
  • Support and troubleshoot hardware and software issues, deliver induction training for new starters, and assist with access management and offboarding

Team Leadership and development

  • Manage the team that runs our helpdesk to ensure it functions as well as it can and make sure routine tasks are always taken care of
  • Follow, develop and suggest improvements to processes and documentation on how to respond to queries
  • Modify or create processes as required in consultation with lead members of Operational, Technology and Security teams
  • Make sure work is correctly logged to monitor workload across the team, and provide additional support where necessary
  • Actively contribute to the development of the organisation to ensure it remains relevant, effective and of the highest quality

Devices and software

  • Work with the technical team to ensure we deliver the IT service following industry best practice. Address gaps as required and continually monitor their effectiveness
  • Maintain secure device build, patching according to policy, and ensure we have the means to consider, distribute and maintain approved software
  • Manage a plan of joiners/movers/leavers, asset replacement, ensuring requirements handled in good time

Monitoring and KPIs

  • Monitor the effectiveness of operational service, identify and respond to issues
  • Maintain KPIs agreed with the Head of Operations and the Security Lead

Privacy, security, and audits

  • Collaborate with the security team and auditors. Ensure services are delivered according to the ISMS objectives
  • Action audit findings and collaborate on tackling systematic issues identified
  • Routinely audit performance to make sure work is always of the highest standard and provide reports where necessary
  • Ensure information is kept confidential, handled sensitively, and retained in accordance with our policies

Person Specification
Essential

  • Experience of managing a small support team, with a desire to support and help others
  • Understanding of helpdesk management and how to manage work and resources
  • Good skills in managing devices and software
  • Knowledge of GDPR (main concepts and principles)
  • Working knowledge of a variety of devices and systems such as Windows, Mac/iOS, Chromebooks, Google Workspace
  • Analytical, with a logical approach to problem-solving
  • Excellent communicator both written and verbal
  • Able to remain calm under pressure
  • A collaborator who can consider others’ perspectives
  • A quick learner and keen to learn new tools and skills
  • Flexible and able to work on a wide range of activities
  • Able to manage own time, confirm priorities and expectations
  • Independent, but knows when to ask questions
  • Understand when to make decisions and when to engage a wider group
  • Comfortable dealing with ambiguous situations and objectives

Desirable

  • Exposure to ITIL or knowledge of ITIL Foundation
  • Experience with Jira and Salesforce

This role is subject to eligibility to work in the UK, plus satisfactory background and reference checks. We will be interviewing on a rolling basis and reserve the right to close the job advert early if we receive a high number of applicants.

Application resources
Posted by
Mental Health Innovations View profile Organisation type Registered Charity Company size 51 - 100
Posted on: 20 June 2025
Closing date: 03 July 2025 at 17:00
Tags: IT, Digital, Customer support, Database Management, Mental Health