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Page 3 of 26
Battersea, Greater London (Hybrid)
£52,025 per year
Full-time
Permanent
Job description

This is a unique opportunity to help build an ambitious new function, with a portfolio of projects that will make a lasting difference for cats, dogs, and their owners. The work will be diverse, strategic, and deeply rewarding, and you’ll be collaborating with smart, compassionate colleagues across the organisation to create real social impact.

The newly created Advice & Support Team plays a critical role in delivering Battersea’s strategic focus on early intervention in the pet ownership journey. By offering well-timed expert and empathetic support and advice before owners reach crisis point, the team aims to prevent avoidable animal welfare issues and reduce the number of pets relinquished for preventable reasons.

This role will be pivotal in bringing Battersea’s ambitious Advice & Support strategy to life. It will involve leading and developing innovative, partner-oriented projects that provide practical solutions - from helping prospective owners make informed acquisition decisions to supporting struggling cat and dog owners when they need it most.

Success will require working cross-functionally within Battersea while also building and managing strong, ongoing relationships with external partners at a senior level both inside and outside the animal welfare sector. Current initiatives, such as our partnership with FareShare and pet food manufacturers to deliver pet food to owners in need, illustrate the type of collaborative, preventative work this role will initiate, manage or expand.

What we can offer you:
In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:

  • 36 days of annual leave (inclusive of 8 days Bank Holiday leave allowance) per year for full time employees (pro-rated for part-time employees).
  • Discounted gym memberships and cycle to work schemes.
  • Employee Assistance Programme and access to Wellbeing Resources.
  • Generous pension contributions - up to 10% employer contribution.
  • Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year.

We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.



Diversity and inclusion:
We are committed to providing a welcoming and inclusive experience for all staff, volunteers and trustees and those hoping to join us. We operate an anonymised shortlisting process and actively seek to ensure our process is fair and equitable for all.

We understand the value of diverse voices, perspectives, and experiences to help us deliver even more for our dogs and cats, and we welcome applicants from all sections of the community.

As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best. 

 

More about us:
At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.

 

Acceptable use of AI:
At Battersea, we value expertise. We recognise each candidate that applies to us will have a range of expertise they can offer us, so we want to hear about this in your own words. We understand the support that generative artificial intelligence (AI) software can offer but it can also lead to numerous applications presenting as generic and impersonal. This makes it difficult to gain understanding of your unique experience.

To best showcase yourself, we encourage you to write your responses without the assistance of AI. If you require the use of AI software to aid in completing your application, we ask you use the generative responses as a prompt for writing your answers and avoid copying and pasting. You must also ensure the information presented in your application accurately reflects your experience.

If you are successful to the interview stage of the recruitment process, we ask that you follow the below guidelines on the use of AI at interview stages:

Acceptable use:

  • Researching sector trends, company information, or general interview tips.
  • Practicing interview questions with AI tools to improve communication skills.
  • Using AI to support with structuring your responses.


Please do not:

  • Submit AI-generated responses as your own during the interview.
  • Use AI to impersonate or misrepresent your experience or skills.
  • Use AI tools during real-time interviews.


 

Closing date: 28th November 2025
All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.

Interview date(s): To be confirmed


For full details on the role, please download the recruitment pack from our Careers website.

Application resources
Posted by
Battersea Dogs & Cats Home View profile Organisation type Registered Charity Company size 501 - 1000

Battersea is here for every dog and cat, and has been since 1860. We believe that every dog and cat deserves the best.

Battersea Dogs & Cats Home logo Play
Recruitment Photos 2024 7.jpgRecruitment Photos 2024 5.jpgRecruitment Photos 2024 2.jpgRecruitment Photos 2024 14.jpg
Posted on: 07 November 2025
Closing date: 20 November 2025 at 23:00
Job ref: BDCH6328
Tags: Strategy

The client requests no contact from agencies or media sales.