Do you enjoy keeping things organised? Are you a team player with a high level of attention to detail? If you would value the opportunitiy to support a charity's Finance Team and to learn more about key financial processes then this could be the right job for you.

OMF International UK are looking for a Finance Officer to take responsibility for a range of financial and administrative duties including accounts payable processing, reconciliations and payment runs, bank account processing and the completion of trust applications. 

The role requires relevant GCSE qualifications and strong administrative skills. Bookkeeping experience is desirable but not essential as the successful applicant will learn on the job under supervision.

To find out more about the role please read the Job Description and Person Specification.

Interviews will be held at our office in Borough Green, Sevenoaks on 14th or 15th November.

1. Job summary and details

We’re looking for a motivated and initiative-taking individual who is excited by RSN’s vision and keen to get people to come alongside and support us. Combining creativity and story-telling ability with an eye for detail, accuracy and analysis, this new team member will have both strong written communication and relationship-building skills and an ability to organise their time, work to deadlines and adapt their plans in the light of feedback and evidence. 

• Job title: Fundraising and Communications Officer
• Reports to: Head of Programmes
• Staff responsibility: None (may support interns and/or work experience placements)
• Hours: 3 days per week
• Salary: Salary band D (£24,000 to £27,000 pro rata depending on experience)
• Contract: 2 year contract with initial 3 month probation, renewal subject to funding
• Location: Willesden Junction (London). Please note that this post holder will be required to be in the office rather than working remotely. 

2. Application process

You must have a visa that allows you to work in the UK for the duration of this contract to apply for this job.

To apply, please submit a tailored CV and cover letter through CharityJob by 19th October 2019. Interviews will take place on Friday 1st November 2019.

In the covering letter (maximum 2 pages of A4) please explain how your experience addresses all the competencies in section 5 (person specification) below. 

We particularly welcome applications from people with refugee backgrounds.

In addition to your CV and cover letter, we would also like you to communicate why you want to fundraise for RSN. You can do this by a) adding an additional paragraph or two to your cover letter, or b) sending a (maximum 1 minute) video (or a link to its location) to jobs @ refugeesupportnetwork. org [no spaces in email address], or c) sending this information as an A4 flyer sent to jobs @ refugeesupportnetwork. org [no spaces in email address]. Any emails to jobs @ refugeesupportnetwork. org [no spaces in email address]should clearly state your name so that we can match it to the application you have submitted through CharityJob.

3. About RSN

At Refugee Support Network we are working towards a world where all young people displaced by conflict or crisis are able to build more hopeful futures. Led by our ethos and values, we do this by supporting young refugees and asylum seekers to access, remain and progress in education. 

Currently over 500 young people each year benefit from our core programmes: educational mentoring, access to higher education, specialist education and wellbeing support and our new values-based leadership course. Alongside our direct work with young people, we undertake research and consultancy and provide training, ensuring that the voices of young refugees and asylum seekers are heard by those whose decisions affect their lives. 

For more information, please see the 'Ethos and Values' page of our website and our latest impact report. 

4. Job mission and outcomes

The mission of this role is to increase our income from individuals and strengthen our communications with supporters. The Fundraising and Communications Officer will deliver the following outcomes:

Outcome 1: RSN has a larger database of potential supporters

Key tasks include:

• Increasing the number of people on our mailing list by, for example: 

• developing compelling marketing and promotional resources (engaging, where appropriate, external design and/or capacity) eg name gathering postcards and videos;

• securing opportunities for RSN staff members to speak about our work (eg at churches and schools) and invite people to sign up to staying in touch;

• Evidencing growth of database through accurate record-keeping and reporting.

Outcome 2: RSN has more income from individuals 

Specifically, we want to convert new contacts into supporters, retain existing donors and encourage them to give more. 

Key tasks include:

• Overseeing RSN’s new donor engagement plan including:

• Devising and sending relevant communications to potential, new and existing donors;

• Managing a donor engagement calendar which schedules communications across the year, including ensuring that donors are thanked in a timely manner;

• Developing compelling fundraising resources (engaging, where appropriate, external design and/or capacity) eg new donor welcome packs, fundraising appeals and cases for support;

• Liaising with members of the wider RSN team to gather stories, images, quotes and statistics for use in fundraising resources and RSN’s wider communications;

• Mobilising pro bono and volunteer support for our fundraising and communications including identifying areas where external input could add value (eg video making, design work, photography, printing) and by liaising with these partners to achieve our objectives;

• Equipping those who want to fundraise or collect for RSN, eg churches who want to do a fundraising carol service for us, someone who wants to organise an event for us or run a marathon to raise funds;

• Evaluating the effectiveness of our supporter relations through detailed and accurate record-keeping and regular reporting and analysis;

• Growing RSN’s understanding of our audiences through, for example, surveys, phone calls and conversations;

• Supporting the Senior Leadership Team in their engagement with major donors.

Outcome 3: RSN has an active and effective presence on the internet and social media

Key tasks include:

• Developing and implementing a cohesive plan across social media channels to maintain a strong and consistent brand, promote our key messages and increase the number of followers and those engaging with our work;

• Overseeing RSN’s social media by planning, creating/commissioning and scheduling content and resourcing other team members to support RSN’s social media presence;

• Conducting regular surveys about RSN’s audiences, the reach of our brand and influence and the effectiveness of our communications;

• Ensuring that our website installs confidence and provides easy routes to engagement by keeping it up-to-date and using Google Analytics to identify trends which inform its development.

5. Person specification

In order to achieve this role’s mission and deliver the above outcomes, we would like candidates to demonstrate the following competencies:

Competency 1: Ability to raise funds from individuals

• Evidences relevant aptitude and experience which would enable them to identify new supporters, make clear and concise asks for financial support, create fundraising materials, monitor and evaluate the success of fundraising campaigns and fulfil the other tasks set out above. 

• Demonstrates an ability to understand, absorb and summarise new information quickly and proficiently.

• Has experience of using Mailchimp and other relevant programmes eg Canva, CRM systems.

Competency 2: Written communication skills

• Writes clearly, articulately, accurately and appropriately for a range of audiences.

• Maintains a high standard in all forms of written communication, including email.

• Evidences an ability to tell stories which persuade and lead to action.

Competency 3: Social media knowledge and skills

• Has a track record in using social media and growing the number of followers and/or brand reach.

• Evidences an ability to create and evaluate the impact of social media content.

• Has an eye for design and is able to create and/or commission materials to support our communications strategy.

• Has experience of updating websites and using Google Analytics.

Competency 4: Administration

• Thoroughly accomplishes a task by showing attention for all the areas involved, no matter how small.

• With an eye for detail, double-checks the accuracy of information and their work to provide accuracy and consistency.

Competency 5: Personal working style

• Works well independently and is confident to make decisions on their own whilst recognising situations where it is appropriate to discuss with their line manager or the wider team.

• Monitors and checks work or information and plans and organises time and resources efficiently.

• Takes the initiative to reflect critically on their own performance and develop improvement strategies.

• Keeps accurate records and can be trusted to proofread important documents before they are shared externally.

• Maintains stable performance when under heavy pressure and/or juggling multiple work streams, demonstrating strong willingness and internal motivation to work hard and get the job done. 

• Identifies areas for improvement, seeks ways to address these and welcomes all learning and skills development opportunities.

• Has integrity, earns trust and maintains confidences, and speaks plainly and truthfully.

Competency 6: Team and partnership working 

• Understands, values and speaks affirmingly of the work of other team members, partner organisations, donors and beneficiaries. 

• Contributes to a positive working environment by taking time to build relationships with everyone they engage with through this role, being helpful, kind and sensitive to their needs.

• Has sufficient IT knowledge to work effectively on the RSN team, eg is able to use, or quickly pick up,  Google Drive, Whatsapp, Google Hangouts, CiviCRM.

• Communicates professionally, promptly and warmly with external individuals and agencies, such as designers and volunteers. 

• Is able to ask appropriate questions to elicit information to make informed decisions, and explain information succinctly and compellingly.

Competency 7: Ethos

• Is engaged by RSN’s vision of enabling young refugees to build more hopeful futures through education.

• Is inspired by the possibility of positive change and committed to nurturing hope within their sphere of influence.

• Is motivated by personal core beliefs (whether Christian or not) and values being part of an organisation which is founded on, and seeking to outwork, the Christian faith.

6. Equal opportunities 

RSN is committed to promoting equal opportunities in employment. Any job applicants will, except in circumstances justifying different treatment that are not unlawful (for example to comply with an occupational requirement), receive equal treatment regardless of age, disability, gender identity, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation (Protected Characteristics).

Would you enjoy the challenge of increasing an organisations income whilst ensuring financial sustainability? Looking for a Director of Finance and IT position? Keen to work for a prestigious charity? Are you a credible Director who has proven experience at Executive level? If yes, please read on!

Now looking for a permanent Director of Finance and IT, this organisation plays a vital part in securing the future of postgraduate education and is constantly striving to be the best. Alongside providing education this charity promotes information sharing and ensures best practice is carried out by professionals at all time. With a membership total of around 25,000 this charity has exciting growth plans and the Director of Finance and IT will be responsible for leading such projects.

Main responsibilities of the Director of Finance and IT will include:

• Delivery and development of financial and IT strategy.
• Control and monitor the budget setting process.
• Oversight and leadership of the Finance and IT functions.
• Direct management of three reports and six indirect reports.
• Work closely with the Chief Executive to oversee risk management throughout the charity.
• Ensure best value through software, hardware and service agreements through negotiation with suppliers and contractors.
• Close liaison with the Chief Executive, Senior Management Team, Trustees, internal and external Stakeholders and the audit committee.
• Provide strategic long term financial planning, and modelling.
• Run the monitoring, development, maintenance and upgrading of all IT systems.
• Lead on statutory reporting and present regularly at Board meetings.

This Director of Finance and IT will be based in central London and will benefit from excellent employee perks. This is the perfect position for someone with previous exposure to leading a Finance and IT department for a charity with a turnover of around £15-25 million.

The successful candidate will:

• Be a qualified Accountant (ACA, CIMA, ACCA, CIPFA, or equivalent).
• Have significant experience as a Finance and IT Director.
• Have extensive experience in financial planning, budgeting and financial reporting.
• Have previously worked within a membership body.
• Have managed a minimum of three people.
• Have previously improved and increased an organisations income.
• Have excellent written and verbal communication skills.

If you feel this post could be of interest to you then please do not hesitate in applying as applications are being reviewed daily.

Headway Southampton improves life after brain injury. We are looking for an enthusiastic, energetic individual to join our team and to make a real difference to our service users' lives.

JOB TITLE: Brain Injury Support Worker

BASE:  Activity and Rehabilitation Centre in Southampton

RESPONSIBLE TO:  The Manager, Headway Southampton

HOURS OF WORK:  Wednesday, Thursday and Friday, 9am-4pm

ROLE 

To meet both individual and group needs of the service users by running a wide range of rehabilitation activities within and outside of the centre. To be a key worker to certain individuals, supporting them to create, and work towards achieving, the goals in their rehabilitation action plan.

DESIRABLE EXPERIENCE 

Ability to work as part of a team and on own initiative. Experience of working in the health and social care sector. The ability to communicate effectively both verbally and in writing. Capable of carrying out project work and appropriate individual activities according to the needs of the service users.

DESIRABLE QUALIFICATIONS 

A University degree or NVQ3 Qualification in Health and Social Care or equivalent qualification/experience.  Full driving licence.

To apply for this job, click on 'apply online' and send us a cover letter telling us why you are the right person for the role.

This is an exciting and rewarding role leading all volunteer activities at Made in Hackney Community Cookery School - a rapidly growing and award winning charity working across London.

Overview

Hours: 4 days a week (Fridays obligatory)

Location: Liberty Hall, Clapton Commons, Upper Clapton, Hackney E5

Salary: £28,000 rising to £30,000 in 2nd year (based on performance)

Duration: 1 Year Contract initially

Holiday 21 days pro rota, plus all bank holidays and two weeks over the Christmas holiday period

Reports To:  Veryan Wilkie-Jones, Project Director

SUMMARY

The successful candidate will work directly with a core team of two Directors, Operations Manager, Development Manager, Enterprise Manager and a Finance Manager, as well as the large network of volunteers who assist with Made In Hackney’s varied programme of cookery classes and events.

The ideal candidate will have experience managing and motivating large numbers of volunteers in a community setting and an ability to inspire, recruit and retain new members.  They will enjoy attention to detail and have a meticulous abillity for complex scheduling, diary planning and data management. They will be skilled at multi-tasking and will feel as comfortable delivering a training session to new volunteer recruits as getting stuck in with clearing out the compost bin or mopping the kitchen floor after a washing machine flood. Our ideal candidate will also have practical plant-based cookery and food growing skills, in addition to an understanding and knowledge of health and well being, and environmental issues.

The experience of working at Made in Hackney is varied, unique and very rewarding. Many of our volunteers go on to secure rewarding new careers in the food, nutrition and sustainability sector, and as a Volunteer Manager you are the doorway to giving them those opportunities

Made In Hackney is a flat line management organisation with no traditional levels of hierarchy. We don't believe in the concept of 'bosses'. Instead we believe colleagues contribute to and enhance each other's performance in our respective roles. Line managers are allocated for practicality and support rather than to create unnecessary levels of management seniority. You will have the opportunity to attend Board meetings if you wish, and will be part of organisation defining decision making, planning and strategy.

There is no ‘typical’ work day and we are looking for someone who is flexible to work out of the normal office working hours. However, we take work life balance seriously and respect the need to set boundaries and mutual expectations. There is plenty of room for the successful candidate to be creative and bring new ideas for developing the programmes and related activities and they will enjoy being based in our brand new kitchen venue at Liberty Hall!

Responsibilities include:

Volunteer Management

• Manage over 100 individual volunteers made up of: class hosts, apprentices, events volunteers and professionals offering specialised skills – including managing recruitment, delivering kitchen inductions, scheduling, organising skills training, rewards, appraisals and evaluation;
• Manage placements of volunteers for cookery classes, outreach stalls, family fun days, sporting events, community celebration parties and fundraising events;
• Secure paid for employer supported volunteering opportunities with corporates;
• Directly manage 1-2 volunteer apprentices in the office;
• Ensure all activities comply with the MIH Volunteer Policy.

Salesforce CRM

• Manage all aspects of the volunteer programme using Salesforce CRM. A customer relationship management system. We use Volunteers for Salesforce (V4S), an application that has helped transform how we work with volunteers, from initial volunteer sign-up to reporting on volunteer hours and how to effectively manage our relationships with individual volunteers;
• Ensure data is collected and collated to enable impact reports to be generated for funders and our Annual report.

Community Class Programme

• Manage the Sunday Community Cookery Class programme and ensure it adheres to MIH’s Food Policy.  This involves two classes a month. Liaising with the teachers, setting food themes, scheduling and recruiting volunteers to assist.

Training, HR. Finance and general

• Oversee the Volunteer Programme Budget, ensuring that all expenditure is within budget;
• Ensure all training requirements of volunteers are up-to-date ie. Safeguarding Children, Vulnerable Adults, Emergency First Aid and Level 2 Food Safety;
• Oversee DBS checks for volunteers;
• Assist in the smooth running of the kitchen, cleaning, maintenance and efficient communication with Food For All staff;
• Participate in regular update meetings with MIH team to ensure effective communication and mutual support.

Monitoring and Evaluation

• Conduct volunteer surveys to collect and analyse progress and outcomes of Volunteer Programme – gather quotes, case studies and other compelling data on achievements of volunteers for reporting to funders;
• Organise face to face feedback sessions with volunteers.

PERSON SPECIFICATION

• Experience of managing volunteers (paid or unpaid);
• Experience in using CRMs - confident and meticulous in data management;

• Strong communication and interpersonal skills;
• Experience and confidence to deliver training;
• Excellent organisational skills and the ability to manage a variety of tasks simultaneously;
• Ability to take initiative, be flexbile and think creatively on a very limited budget;
• Capacity to inspire and motivate others;
• Ability to deal with, and have empathy for, a diverse range of people including vulnerable groups;
• A passion for organic plant based food;
• Enthusiasm, energy and a positive attitude;

BENEFITS

• Regular management team meetings with the MIH core team;
• Flexible working arrangement with allowance for some days working from home;
• During summer a period of 6 weeks can be carried out remotely on a flexbile basis to allow for career development opportunities;
• Training in Emergency First Aid in in the Workplace, Food Safety, and Safeguarding Vulnerable Adults and Children;
• Staff discount of 15% in Food For All Shop;

TO APPLY

Please fill in our online application form on our website 'Get Involved/Job Vacancies' section and remember to attach your CV:

• Deadline for applications is Monday 11th November 2019.
• Interviews will be held in Stoke Newington on Weds 20th November 2019.
• Post will commence: Mid February 2020.

Background on Made in Hackney

Made in Hackney is a pioneering community cookery school and charity. We teach vital cooking, composting and food growing skills that are good for people and planet.  In our classes we draw people's attention to the much overlooked reality of, 'without a healthy planet, how can we be healthy people?' We therefore teach people in fun and inspiring ways healthy eating and lifestyle skills alongside environmental best practice. Our courses are attended by local charities, housing associations, support groups and community groups most in need of developing food skills. We also run courses in other community kitchens around London such as the Redmond Community Centre, Lea View Hall, and in Age UK community centres in Barnet and Peckham.

On Sunday’s we run pay-by-donation Community Classes open to anyone. We also run an enterprise arm of the charity which delivers Masterclasses on a ticket only basis for members of the public, as well as corporate and catering events. Our Team Away Days for employers bring groups of staff to us for a day of fun, practical cooking! 

Instagram madeinhackney  Twitter @Made_In_Hackney 

No two days are ever the same at Precious Homes, but every day is rewarding and fun.  You will be working in a fantastic environment and as part of a highly skilled and motivated team delivering a quality service.

The ideal person will have experience in healthcare sales, sourcing referrals for placements and promoting our services to social workers, commissioners and families. The role also requires a level of marketing including assisting with brochure creation, social media and updating our web content to keep it current. You will ideally come with an outstanding network of contacts to enhance our portfolio of referrals. The role will include: 

• Developing relationships with social workers, commissioners, healthcare stakeholders and families to generate new referrals and business development opportunities.
• Engaging with referrals to help prospective clients learn more about Precious Homes services and win repeat business.
• Promoting and securing placements for our services.
• Using your extensive knowledge and experience of the industry, you’ll develop an effective business development strategy, identify opportunities and win new referrals and tenders.
• Pro-actively generating new leads and following up on existing ones. 
• Contributing to invitations to tender and preparing of proposals and presentations to clients.
• Updating marketing brochures, web content and social media. 
• Conducting marketing analysis on competitors and market research.

What we need from you:

• Experience in sales and the health and social care industry. You might be a healthcare worker with sales experience, a practitioner or have a general business development background.
• 2+ years’ experience in business development and/or sales related roles.
• You will have a passion for care and understand the importance of Person Centred Support.
• You will have an entrepreneurial flair and a strong commercial understanding, with a proven track record in identifying and winning business and developing sustainable client relationships with senior stakeholders in B2B environment.
• You’re a skilled, authentic communicator with excellent verbal, written, telephone and IT skills; able to build trust and deliver compelling business cases to senior stakeholders.
• You must be have excellent English speaking, writing and communication skills to be successful in your application. This role includes a significant amount of telephone and email work.
• A can-do and agile attitude necessary to thrive in this environment.
• You’re able to work independently, but with a collaborative, team-centred style.
• All successful candidates will be subject to an enhanced DBS check.

Autism & Learning Disabilities Sector

Would you like to work in a fast-paced, fun and rapidly growing company that makes a difference in people's lives? Join our dynamic team in North London. 

We're looking for someone with experience in sales and the health and social care industry to join us on our mission to deliver high quality, person-centred support for people with complex needs including learning disabilities, Autism Spectrum Disorder, mental health issues and physical disabilities.

With 2+ years of experience in sales and the health and social care industry, you’ll be skilled at developing relationships with social workers, commissioners, healthcare stakeholders and families to generate new referrals and business development opportunities. 

JOB DESCRIPTION

DESIGNATION           Central Administrator

HOURS                  36 per week (some unplanned social hours)

SALARY                    NJC Scale pt 10 - 20  £20,751 - £25,295

LOCATION                Warrington

RESPONSIBLE TO Chief Executive/SMT

PURPOSE OF POST To provide and oversee administrative support services within the charity; to act as PA to Chief Executive and offer admin support to Senior Management Team

KEY RELATIONSHIPS As per management structure

MAIN DUTIES AND RESPONSIBILITIES

Provide PA support to Chief Executive & Senior Management Team (SMT)

• Manage and support CEO/SMT electronic diary, assessing priority of appointments and reallocation as necessary.
• Manage CEO/SMT/Trustee travel arrangements (including accommodation).
• Maintain CEO/SMT office systems, including data management and filing.
• Maintain records of CEO/SMT contacts using internal CRM.  
• Screen calls, enquiries and requests, and deal with them when appropriate.
• Assist CEO/SMT in researching and following up with action on matters which fall within the CEO/SMT responsibility – chasing responses, triggering follow-up action.
• Produce documents, briefing papers, reports and presentations for the CEO/SMT/Trustees as required.
• Organise meetings and ensure that the CEO is well prepared for those meetings, preparing agendas, pre-meeting briefings and meeting papers.
• Manage arrangements for Trustees’ and Sub-Committee meetings, including production/distribution of agenda and papers.
• Meet and greet visitors at all levels of seniority including offering hospitality.  
• Supervise all Trust incoming/outgoing mail.
• Any other duties as may reasonably be required by the CEO/SMT member

Deliver the charity’s outputs through management of day-to-day operations

• Manage the smooth running of Warrington sites, building and administration.
• Ensure standard administrative procedures across all sites
• Support development and maintenance of administrative policy and practice.
• To be the first point of contact for all building maintenance enquiries, reporting any issues to landlord and to follow up as required.
• Responsible for maintaining a database of key holders, equipment and ….ensuring that this is updated accordingly.

Establish and maintain efficient and effective administrative systems:

HR

• Responsible for ensuring that all staff and volunteers are subject to DBS checks. Maintain an up-to-date database housing this information.
• Manage the recruitment inbox – responding to all speculative applications and agencies as appropriate and passing CV’s on for further consideration
• Liaise with agencies and organising the advertising of roles internally and externally as appropriate
• Maintain internal database in regards to staff holiday, absence and sickness

Office management

• Report any office issues to line manager as soon as possible and undertake agreed actions.
• Liaise with IT support to maintain a fully functional IT including website and telephone operating system.
• Manage the office diary.
• Prepare reports and correspondence as requested.
• Deal sensitively with all enquiries and directing telephone, postal or email enquiries to the appropriate member of staff
• Attend Business Meetings as requested, take minutes and disseminate within agreed timeframe (usually within a week of when the meeting took place).
• Maintain the Policy and Procedures Manual, ensuring that staff have up-to-date copies of agreed protocols at all times.
• Manage stock control and requisition according to policy.
• Assist in producing visual aids / presentation material for PAPYRUS representatives.
• Help to facilitate training delivery nationally, responding to email and telephone enquiries, ensuring preparation, materials, resources, venues, for all events are in place when required.
• Ensure relevant data is recorded and up to date on database system.
• Collate evaluations and feedback from project work

General PAPYRUS duties

• Respect confidentiality within PAPYRUS policy and manage data appropriately in line with General Data Protection Regulation (GDPR) tailored by the Data Protection Act 2018.
• Understand relevant duties and manage matters relating to safeguarding of children and vulnerable adults within PAPYRUS policy.
• Attend and contribute constructively to regular line management supervision and appraisal protocols.
• Attend the AGM and any PAPYRUS events where required. Help to plan, contribute to and attend PAPYRUS conferences and seminars as required.
• Attend training courses as required.

ADDITIONAL DUTIES   

It is the nature of the work of PAPYRUS prevention of young suicides that tasks and responsibilities are in many circumstances, unpredictable and varied. All staff are, therefore, expected to work in a flexible way when the occasion arises and when tasks not specifically covered in their job description have to be undertaken. These additional duties will normally be to cover unforeseen circumstances or changes in work and they will normally be compatible with the regular type of work. If the additional responsibility or task becomes a regular or frequent part of the member of staff’s job, it will be included in the job description in consultation with the member of staff.

CONFIDENTIALITY     

It is expected that all PAPYRUS employees understand that our work is confidential and that neither details about those who use its services nor any other PAPYRUS business should be divulged to members of the public. A confidentiality agreement must be signed on taking up this post. Further details are outlined in the PAPYRUS Confidentiality Policy.

BASIC PRINCIPLES   

The post holder is expected to be familiar with and have regard to the ethos and values of PAPYRUS and work within that framework. He/she must be prepared to operate without prejudice to all who approach PAPYRUS or work with the organisation at any level. 

CONDITIONS OF SERVICE     

Conditions of Service are broadly in line with those set out by the National Joint Council for Local Government Services. PAPYRUS has a probationary period of 6 months for all posts. Appointment to this post may be subject to satisfactory Enhanced CRB Disclosure and/or completion of Vetting and Barring Scheme checks.

QUALIFICATIONS   

See Person Specification

Artsadmin is looking for a new Finance Manager to lead its small team. The post would suit someone who is looking to take the next step in their finance career and who would love to be part of a creative, forward-looking charity.

You will be a highly organised, numerate person with previous experience of working in a finance role. You will have the ability to manage multiple priorities to support the efficient financial management of Artsadmin and its client companies, liaising closely with the joint Chief Executive Officers.

The post is offered as a permanent full-time role, but applications for part-time or job share will be considered. Artsadmin aims to be an inclusive employer and we encourage disabled people and people from BAME backgrounds and other marginalised groups to apply for this role.

Please complete the online application following the link. 

The deadline for applications is 5pm on 7 November 2019.

Interviews will take place on 21 November 2019

Bill Gates, Baroness (Martha) Lane Fox, Professor Brian Cox, David Dein, David Cameron, Natalie Bennett, Philip Hammond, Naomi Campbell and over a thousand other influential and inspirational people, have been kind enough to volunteer their time to speak with Speakers for Schools. Three-quarters of a million Young People have attended a Speakers for Schools talk.

More recently, we launched our S4SNextGen service. S4SNextGen works with our outstanding network of speakers and partner employers, to offer young people, work experience opportunities which would usually be out of reach to them. We have now offered more than two thousand work experience placements at employers such as the Bank of England, M&C Saatchi, Disney, Vogue, BA, Cisco and others. 

Founded by ITV Political Editor Robert Peston (Trustee), and chaired by Andrew Law (Caxton Associates), Speakers for Schools was created to help level the playing field for UK state schools and their students by giving them the same access to the UK’s leading figures from politics, business, and sport as enjoyed by private schools. 

To continue to grow, we now require a Programme Executive to allow us to connect with more employers and reach a higher number of students across the UK.

The ideal candidate will be looking for a demanding post in an entrepreneurial charity, as an energetic and confident team member with a strong interest in education and state schools. This is an exciting time to join our team as we take S4SNextGen to the next stage.

Hours/Location: Full-time, permanent contract at our London office (not a flexi-role)
Application deadline: Please see below regarding notifications and start date.

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RESPONSIBILITIES

• Account managing relationships with employers who are participating in the programme and helping them to access and navigate our online application portal
• Developing on-going relationships with schools who use the online portal
• Managing technical processes and the placement cycle for schools and employers within our online portal
• Inducting new schools in order to widen the programme’s reach  
• Advertising opportunities to target high need students
• Daily updates of records in Salesforce CRM, tracking relationships and ensuring proper data management 
• Supporting the programme as needed on any contact, phone conversations with stakeholders and wider charity work
• Working with the Programme Manager, existing Programme Executive and CEO to develop the vision for the project as it continues to grow and improve

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EXPERIENCE 

• At least 2 years’ experience in a similar environment (full-time) working with a variety of stakeholders (previous experience working with schools and HR/CSR/Engagement teams an advantage)
• Clear and concise communicator, capable of producing written content to a professional quality
• Confident liaising with and managing relationships particularly stakeholders from all levels
• Comfort and experience in working with technology and data management
• Proven capability of working through high volumes of work and securing targets across varying objectives within delivery
• Basic knowledge of the UK school system (non-university, as our charity only works secondary schools) and a familiarity with careers provision within UK schools

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We are looking for applicants who:

• Are sociable and confident and happy building and maintaining relationships with multiple stakeholders
• Excel at organising their workload and enjoy driving work forward independently
• Think strategically and can change tactics while still meeting larger objectives

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To Apply
Please apply as soon as possible submitting your CV and a 1 page covering letter which outlines your specific interest and ability to successfully fill this role, as well as your salary expectations.

Please note if you do not provide a covering letter your application will not be considered.

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Interview/Start Dates

Interviews will start in October, before the closing date, at our offices in Farringdon and we may appoint before this date depending on applications.

Closing date: Thursday 24th October

Start date: ASAP

Are you an experienced Social Worker who would like to be part of a friendly, energetic and growing team? Would you like to develop a rewarding career with a recognised local charity? If so, this is an amazing opportunity to join our Family Support team, providing care for our patients and their families both within the hospice and in the community.

Prospect Hospice is an ambitious and caring organisation. We are passionate about providing excellent, personalised and compassionate care; and are looking to recruit motivated people who share these values. It’s an exciting time to join us as we are undergoing a significant period of change and are looking for social workers committed to the highest standards who can help us make a real difference to patients, families and to service improvements as we continue to evolve and grow.

Hours: 37.5 Hours per week with flexibility on start and finish times for the right candidate. 

What is the role?

You will manage a caseload and work directly with patients, families and carers and actively contribute to the delivery of coordinated family and bereavement support services for patients living with life-limiting illness. A key part of the role will be to provide continuing support to staff, volunteers and students on social care issues, education and acting as a mentor when needed. As such you will be required to develop good relationships with the multi-disciplinary team, statutory services and other partner agencies to support the smooth transition of patients, their families and carers between services.

Feedback from Elizabeth Smith, our current Social Worker

I feel privileged to be part of a patient and family journey at such a life changing time, it enables me to use multiple skills and techniques to provide care, support and advice to those that need it. Each day I am amazed by the resilience, love and dignity of those we are looking after. Working alongside colleagues within the team and in a multi-disciplinary way to improve the experience for those we are supporting. I am continually developing my skills in psycho-social support and interventions and use opportunities to share knowledge with others.

A little bit about us

We are an independent hospice supporting a community of 300,000 people in Swindon, Marlborough and North Wiltshire, and the villages of Lechlade and Fairford in Gloucestershire. It is the only dedicated provider of specialist end of life care services within the area. The Hospice’s multi-professionals teams support people in the community, in care homes, at the Great Western Hospital and at the Hospice in Wroughton. Care is also extended to the families and friends of patients.

About you:

• Degree in Social Work or equivalent (eg DipSW, CQSQ, CSS)
• Registration with HCPC
• A minimum of three years’ experience in adult social work, or relevant experience of working with adults and children at risk in similar service areas
• Excellent interpersonal and communication skills to build relationships and engage successfully with staff, volunteers, patients, their families and carers
• Knowledge of relevant legislation, regulations, codes of practice, processes and procedures

It would also be great if you have:

• Palliative care qualification
• Relevant experience of working in Dementia care
• Relevant experience of working with children at risk or in child protection
• Training qualification or experience in delivering training
• Mentoring skill

It takes a special sort of person to join our team so if you could see yourself as one of our social work team, please apply.

What’s in it for me?

We are changing and growing. It’s an exciting time to join an independent local charity where everyone’s ideas are encouraged and staff participation is really important to us.

We’ll also provide you with a welcoming and supportive working environment, other benefits include:

• 27 days annual leave entitlement (pro rata for part-time)
• Contributory pension scheme (NHS transferrable)
• Occupational health and Employee Assistance Programme
• Childcare voucher scheme
• Family-friendly policies and practice
• Supportive induction, and training and development
• Free parking

Informal Visits

Informal visits or calls would be welcomed, please contact Clinical Lead Family Support Team, Jo Hyde or Lizzie Smith, Social Worker for more information.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional HCPC registration

Equality & Diversity

We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Safeguarding

Prospect Hospice is committed to promoting the wellbeing of all adults and children who use our services, ensuring that they live a life that is free from harm, abuse and neglect. We work in an open and transparent way and encourage staff, volunteers, patients and families to raise any safeguarding concerns.

Unfortunately due to the high volume of applications that we received, it is not possible to respond to every one. If you have not heard from us within 2 weeks, following the closing date of this vacancy, your application will have been unsuccessful.

An exciting opportunity for a Counselling Service Lead to lead and develop Quaggy Community Counselling Service; a low cost established community service which is accredited by the BACP.

You will work within an integrated community service as part of the Leadership Team, developing strong partnerships and delivering mental health and wellbeing support services with vision and direction.

The post is 37.5 hours per week; some of which will be evenings and occasional Saturdays.

Permanent – Communications Manager (Young Ambassadors)

Full time- 35 hours a week

Youth charity The Prince's Trust enables young people to develop the confidence and skills they need to live, learn and earn. Our job is to inspire, support and encourage young people to reach their full potential, and to work with colleagues across the UK to realise The Trust’s bold ambition to transform a million more young lives over the next ten years.

Some of the most inspiring advocates of our work are young people themselves, which is why we encourage a number of those we support to become Young Ambassadors for The Trust. Our Young Ambassador programme is a personal development programme for a select group of young people who have all been supported by The Trust and are now in a successful outcome. These young people receive support and training in how to share their inspiring stories with others before volunteering some of their time to help us raise awareness what we do. They bring people closer to The Trust by talking about their experiences and demonstrating the impact of our work, ultimately helping us to motivate our audiences so that we can provide support for more young people.

As Communications Manager (Young Ambassadors), you will work in partnership with a network of colleagues who look after our Young Ambassadors in our regions and countries, as well as triage requests for Young Ambassadors which come from our national team. You will develop our UK-wide engagement strategy and take responsibility for the development of our Amplified initiative, which is our “always on” content campaign by young people, for young people.

Reporting into our Head of Communications, the newly created role is based in London but will work with colleagues across the UK.

We are looking for a dynamic and innovative communicator who has the ability to inspire confidence and engagement in a range of audiences, as well as to manage multiple projects and stakeholders comfortably. Your excellent collaboration skills and ability to develop strong working relationships, combined with your experience in delivering high impact communications campaigns, will make you an ideal candidate for this role.

If you believe you are the right person to support our vision, we want to hear from you. Your enthusiasm and expertise will help us to make a real difference to the lives of young people who need our support.

To learn more about the role please visit our website.

About The Prince’s Trust

We are a youth charity whose mission is to help young people transform their lives by developing the confidence and skills, to live, learn and earn. This year we will support more than 70,000 young people through a range of proven programmes, with three in four achieving a positive outcome!

We have a bold ambition to extend the reach and impact of our work and help one million more young people transform their lives over the next ten years. Our job is to inspire them, support them and release their potential, so that they can thrive and society can prosper. We will focus on innovation, to ensure we adapt and remain relevant in a rapidly changing world. We owe it to ourselves and the young people we serve, to do the best work of our lives and to help give them an increasing stake in our economy and society. They are the key to a positive and prosperous future for all of us.

The Prince’s Trust is committed to safeguarding, protecting and promoting the welfare of the children and young people we work with. Successful applicants to roles at The Prince’s Trust will be subject to criminal vetting checks, and where necessary for the role, a check at an enhanced level will be required.

To apply for this vacancy please complete the online application.  To help you with the supporting statement section, you may want to click here to download a copy of the Prince’s Trust Behavioural Framework.

A NOTE FOR RECRUITMENT AGENCIES

We prefer to hire people directly, but we do have a preferred supplier list for when we'd like a helping hand. We'll be in touch if we need you.

Recruiting a Customer Experience Administrator to join our Customer Experience Team in Westminster!

£21,500 per annum plus 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more. This role is working 35 hours per week.

Job Overview:

Look Ahead Care, Support and Housing own and manage a mixed portfolio of properties across London and the Home Counties. The organisation accommodates customers with a range of support needs.

The Customer Contact Centre provides a "first point of contact" service for customers, staff, commissioners, stakeholders and members of the public. The service is underpinned by a culture of first time resolution for repairs, enquiries, requests and complaints, triaging customers to relevant departments and duty desks; and carrying out related administration and monitoring.

The Customer Experience Administrator will perform administrative duties across the service and wider Customer Experience directorate.

The post holder's main duties and priorities will focus on repairs and maintenance invoice administration and administration and collation of customer satisfaction surveys. The post holder will also be expected to undertake general office admin duties such as correspondence, filling, room bookings etc.

Key Accountabilities:

Customer Service
- Culture of "first time resolution", "excellent customer service" and "can do attitude"
- Administer post works customer satisfaction surveys
- Liaising with Senior Feedback and Complaints Officer and Customer Contact Centre team regarding customer feedback where remedial action required
- Maintain feedback database

Repairs and Voids Administration
- Checking and processing all repairs and void invoices received within required timescales and in accordance with contract and financial standing orders
- Checking invoices and undertaking investigations which exceed agreed variation limits, quoted values or outside of agreed processes
- Ensuring budget approvers have sufficient information to authorise invoices
- Approving invoices within approved limits
- Maintain a database to monitor queried and/or disputed invoices
- Liaison with the Customer Contact Centre, Voids Officer and Post Inspection Manager to check invoice of work orders carried out
- Liaison with the Finance Team on invoicing processing matters
- To store and maintain invoices on the Shared drive and Outlook

Communication/Liaison
- To produce correspondence to be sent internally or externally
- Liaising with contractors, consultants, customers, staff and external stakeholders

Reports
- Supporting the compilation of reports on outstanding invoices
- Assist in identifying and compiling accruals for year end

General admin
- General administration duties
- To attend meetings, compile and produce meeting minutes for distribution
- To maintain files either in paper or electronic format to include all correspondence, certificates and documentation and file accordingly

Systems
- Accurate data entry. Updating records within the housing management system (CX) and other databases
- Maintaining and leading on the upkeep of CX systems from a property repairs administration perspective

Customer Experience
- Supporting customer services and customer experience projects and initiatives

Other
- To ensure that all duties are carried out in accordance with policy and operational and financial procedures
- Attend internal and external meetings as required
- Provide cover to other administrative posts within the team/directorate when required
- Support Volunteers, Trainees and work experience placements

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

Person Specification

Personal Attributes:
- Has excellent customer services skills
- Has excellent communication and influencing skills
- Excellent administration skills
- Enjoys social interaction with others
- Approachable and open behaviour
- Is fundamentally calm and resilient
- Has a practical and logical mind and is naturally well organised
- Respectful, articulate and sensitive in style of communication
- Is motivated towards excellence and improvement of personal performance
- Ability to problem solve and use own initiative
- Highly organised, can work with clear timeframes and good attention to detail
- Understands technical and complex information

Skills, Knowledge and Experience

Essential:
- Educated up to a relevant qualification in English and Maths
- Experience of working in a customer focused service environment
- Excellent interpersonal skills and the ability to communicate well with customers and contractors both verbally and in writing
- Experience of working collaboratively with colleagues and interdepartmental
- Track record of meeting targets in challenging circumstances
- Robust administrative and organisational skills
- Ability to manage multiple administrative tasks and stakeholders
- Organised and can deliver within agreed timescales
- Numerical skills and financial awareness
- IT literate and can use housing management systems and Microsoft software packages

Desirable:
- Repairs and Maintenance administration experience

icap is looking for a passionate and motivated person to lead our fundraising function. This is a vital role which enables us to provide much needed counselling and psychotherapy for the Irish community. You will be required to work 28 hours per week with an element flexibility based on the nature of the role. It is expected that you will attend all fundraising events, AGM and Conferences. If additional hours are worked, a time off in lieu system is operated.

icap is the only specialist British-based counselling and psychotherapy service supporting people from the Irish community who are experiencing emotional difficulties such as depression, anxiety and stress.  We are committed to providing therapy for people who find it hard to access help, including those on low incomes, those facing disadvantage or discrimination.