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Harris Hill Charity Recruitment Specialists, London (Hybrid)
£55k - 65k per year
Posted 1 week ago Apply Now
Closing in 5 days
London Academy of Excellence Tottenham, London (On-site)
c.£75,000pa (dependent on experience)
A fantastic opportunity to lead the Chrysalis East team in the role of Director at the London Academy of Excellence Tottenham.
Posted 1 week ago Apply Now
Closing in 4 days
Marie Curie, England (Hybrid)
£35530 - £39474 per annum + + £3,500 LWA where applicable
Posted 1 week ago
UK Cyber Security Council, Remote
£25,000 - £30,000 per year
Posted 5 days ago Apply Now
Citizens Advice BANES, Bath (Hybrid)
£40,000 pro rata
Posted 1 week ago
Closing in 5 days
The Guide Dogs for the Blind Association, Multiple Locations (Hybrid)
£34,000 - £39,000 per year plus excellent benefits
At Guide Dogs, we believe that everyone with sight loss should be able to live the life they choose.
Posted 4 days ago
Closing in 4 days
Alzheimer's Research UK, CB21, Cambridge (Hybrid)
Circa £44,000 per year
Planning, development & implementation of brand activity. The role is key to driving growth across brand, fundraising & engagement
Posted 4 days ago
Closing in 4 days
Thrombosis UK, Remote
£50,000 - £55,000 FTE per year
Posted 1 week ago
Closing in 7 days
Learn English at Home, Greater London (Hybrid)
45000
Posted 1 week ago Apply Now
Closing in 4 days
The King's Trust, Manchester (Hybrid)
£39,096 - £46,915 per year
Posted 1 week ago
Closing in 7 days
Army Cadet Charitable Trust UK, London (Hybrid)
£37,129 per year
We are looking for a new Office Manager to organise and coordinate administration duties and office procedures in the charity.
Posted 1 week ago Apply Now
Page 20 of 23
Job description

Head of Fellowship Experience
Team: Fellowship | Location: London / Hybrid | Salary: £55,000 - £65,000 | Permanent, Full-Time

About the Role
Harris Hill are proud to partner with a leading organisation to recruit a dynamic and experienced Head of Fellowship Experience. This newly created senior role offers an exciting opportunity to shape and lead an exceptional end-to-end fellowship journey, delivering outstanding user and experience design at scale.

You will lead a talented team responsible for enhancing engagement, boosting retention, and ensuring the fellowship experience is world-class across recruitment, onboarding, lifecycle communications, and community engagement. This is a unique role for someone passionate about user-centred design, with proven leadership skills and experience working within diverse, member-focused environments.

Key Responsibilities

  • Lead the strategic vision for the fellowship experience, embedding user-centred design principles across all touchpoints
  • Manage and develop a multidisciplinary team including community managers and CRM automation specialists
  • Drive continuous improvements through user research, data insight, and testing to enhance conversion, engagement, and satisfaction
  • Oversee lifecycle communications to ensure cohesive, meaningful fellowship journeys from onboarding through renewal
  • Collaborate with cross-functional teams to embed outstanding experiences within communities, digital platforms, and intervention projects
  • Champion diversity, equity, and inclusion within the team and wider organisation
  • Manage a budget of circa £60k and meet direct income targets

Who We’re Looking For

  • Proven expertise in user and experience design, ideally in member-based or customer-focused organisations with 10,000+ users
  • Experience designing scalable, digitally enabled fellowship or community experiences at scale
  • Strong leadership skills with the ability to manage and inspire a diverse team
  • Excellent communication skills and a data-driven, agile approach to problem-solving
  • Commitment to fostering inclusive environments and embedding DEI principles in all aspects of work


This is a pivotal leadership role that offers the chance to shape an innovative fellowship experience, working in a collaborative and mission-driven environment. You’ll join an organisation dedicated to making a meaningful impact while developing your own leadership and user experience expertise.

For more information, please submit your CV to .

Please note, CVs are being reviewed on a rolling basis and only successful applicants will be contacted with more information.

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

Posted by
Harris Hill Charity Recruitment Specialists View profile Organisation type Recruitment Agency Company size 21 - 50
Posted on: 10 June 2025
Closing date: 30 June 2025 at 11:59
Job ref: 46798
Tags: Governance / Management