Senior relationship manager jobs

Two Rhythms is seeking a dynamic Business Manager to spearhead their operational and financial success, ensuring the charity's sustainability and growth. This pivotal role involves driving earned income, managing financial health, and expanding the reach of their therapeutic arts programs across South Wales and the UK.

The Business Manager will oversee the operational and financial management of the charity, ensuring the organisation is efficient, sustainable, and aligned with its mission. They will focus on earned income generation and working to increase it in line with the business plan. They will be outward-facing, generating new business with local authorities, care providers, schools, hospitals and hospices. They will work closely with the CEO, and Head of Programme to introduce the 2R programme to new guests across South Wales, and with the Membership Officer to extend our membership programme across the UK.

The Business Manager will play a crucial role in managing the charity's financial health, ensuring resources are effectively utilised to support its mission and goals. This hands-on role involves overseeing financial planning, budgeting, reporting, and compliance while supporting their leadership team colleagues with financial insights and strategies.

They will prepare reports for the management team, CEO and Trustees as required and they will liaise with our external accountants, helping to prepare annual accounts and other statutory documents.

DUTIES AND RESPONSIBILITIES

OPERATIONAL

1. Business and Operational Management:

• Oversee daily operations, ensuring efficiency and effectiveness across departments.
•  Design and implement new processes to monitor trading performance.
• To act a responsible point of contact for managing day-to-day facilities and building issues.
• Management of external contracts relating to facilities and running of the organisation. 
• Review environmental considerations of the organisation in-line with the requirements and policies of our funders, landlords and partner organisations.
• Support the administration of session bookings, liaising with finance and management colleagues.

2. Compliance and Governance:

• Working as part of the charity’s Safeguarding team helping to ensure best practice across the charity’s activities and operations. (Appropriate training will be provided)
• Ensure the charity complies with relevant financial regulations and reporting requirements.
• Manage risk and protect the charity’s financial reputation and assets.
• Maintain accurate records and policies, working closely with trustees or board members.

FINANCE

3. Financial Management and Planning:

• Prepare and manage budgets in collaboration with the leadership team.
• Monitor and control income and expenditure to ensure financial sustainability.
• Develop financial forecasts and plans to support strategic decision-making.
• Manage invoicing, liaising with external clients and contractors with respect to debt management, reviewing and improving booking processes where necessary. 

4. Accounting and Reporting:

• Maintain accurate financial records and oversee day-to-day bookkeeping.
• Prepare monthly management accounts, including variance analysis.
• Produce annual financial statements and manage the year-end accounting process.

5. Donor and Grant Management:

• Track restricted and unrestricted funding, ensuring proper allocation and reporting.
• Provide financial reports and updates for donors and grant applications.

PEOPLE

6. Supporting Stakeholders:

• Work closely with trustees and the senior leadership team, providing clear insights.
• Contribute to the charity's overall strategic planning and growth.
• Attend board meetings, ensuring accurate minutes and record keeping.

7. Leadership and Team Support:

• Work closely with Senior Management colleagues to provide strategic advice and insights.
• Manage and support staff, fostering a positive and productive work environment.
• Lead by example, promoting the charity’s values and mission in all actions.

COMMERCIAL ACTIVITY

• Work with the team to drive sales, pursue new clients and increase the charity’s earned income, collaborating with Programme, Membership and Marketing colleagues and the CEO to further the charity’s work.
• Lead on our engagement with the health and social care sector, including private and public organisations.
• Assist the CEO in submitting reports to funders, regulatory bodies, and trustees.
• Support the development of funding proposals with accurate financial input.
• Assist the CEO in building relationships with external partners and stakeholders, including corporate and commercial clients.

We have a Senior Solicitor opportunity in our in-house legal team to work on a broad range of matters.

Fixed term contract until 16th January 2026, 4 days a week (0.8 FTE) 

The successful candidate will be required to provide legal advice across areas of law including but not limited to public law, charity law and general commercial law, including intellectual property, contracts and procurement.  You will also advise on subsidy control, information law and litigation, provide practical legal advice to help further our Strategy, It Starts with Community, in a user-friendly way, to ensures that we are complying with our statutory and regulatory framework.

The role requires an ability to get up to speed with new areas of the law as the team deals with a broad range of legal issues. The Senior Solicitor will use their legal knowledge and experience to improve the Fund’s internal processes.

They will generally manage their own legal files (often on important funding initiatives and partnerships) working in a highly collaborative and collegiate team, where the sharing of legal know how and continuous improvement is highly valued up to date management information about the work and impact of the Legal Team to senior managers.

The Senior Solicitor will be working in a Legal team of 14 colleagues. The role does not include any line management responsibilities but it does have matrix management responsibilities for more junior members of the team (Solicitors, paralegals and Legal officer). 

Strong general commercial legal experience is essential.  Experience working in an in-house or private practice environment in the UK with a varied and workload and wide range of customers would be ideal, as would experience of public law and advising public bodies.

The roles can be based in any of our UK offices, with hybrid home/office working arrangements available. It is expected that the candidate will attend the London office every couple of months for key meetings.

Interview Date: Week commencing 7th and 14th July

Location: We have a hybrid approach to working, work pattern and location will be agreed with the successful candidate. The roles can be based at any of our UK offices, these are Belfast, Birmingham, Cardiff, Exeter, Glasgow, Leeds, London, Manchester, Newcastle and Newtown.

On application, please align your supporting statement to the criteria below

Essential Criteria

• UK qualified (or equivalent) solicitor or barrister
• At least five years’ relevant post-qualification experience in private practice or in-house Legal in a medium/large sized organisation
• Strong general commercial experience
• Team player with excellent interpersonal skills
• Excellent attention to detail and good drafting and negotiation skills
• Excellent communication and customer management skills
• Ability to manage multiple demands and priorities with good organisational and time management skills
• Ability to quickly upskill in new legal areas and use your initiative to proactively improve ways of working

Desirable criteria

• Experience or knowledge of public law and procurement law

Equity, Diversity and Inclusion  

Communities in the UK come in all shapes and sizes. National Lottery funding is for everyone – therefore, we are committed to equity, diversity and inclusion and we work hard to ensure our funding reaches where it is needed.  

We also believe our people should represent the communities, organisations and individuals we work with. That’s why The National Lottery Community Fund is committed to being an inclusive employer and a great place to work. We recognise and celebrate the fact that our people come from diverse backgrounds. We positively welcome applications from people from ethnic minority backgrounds, people with disabilities or longstanding health conditions, people who are LGBTQ+, and people from different socio-economic and educational backgrounds, as well as people of all ages. 

As a Disability Confident Employer, we take a proactive approach in making reasonable adjustments, if needed, throughout the recruitment process and during employment. (This can be related to a physical and mental health condition.) 

Job Purpose

This role sits within our crisis alternative service, Safe Space, which is a core and out of hours service providing a safe and welcoming space for people who are feeling distressed and experiencing crisis. Our aim of the service is to keep individuals well in the community and prevent readmission into hospital. The service operates 365 days a year from 14:00-22:00pm across all of our boroughs.

Staff within the service will provide person-centred, practical and emotional support, face to face or via telephone or virtual on a one-to-one basis to individuals experiencing mental health crisis or preventing crisis.

The objectives of the service include:

• To improve the mental wellbeing of people experiencing mental health and social crisis in HFEH.
• To proactively work with keeping people well in the community to reduce re-admitters into hospitals by working with WL NHS teams (e.g. discharge, LPS, CATT, MINT and SPA)
• To provide a true alternative to A&E via a non-clinical drop-in service to support clients
• To provide support to clients accessing the service- for instance: signposting, de-escalation and crisis recovery planning.
• To contribute to an improvement in individual mental wellbeing.
• To remain a source of independent support for all clients.
• To treat service users with respect, dignity and personalised support
• To raise awareness of mental health services available with the goal to improve long term mental health and reduce social isolation
• To increase self-management skills of those accessing the service
• To reduce the use of police, ambulance and statutory mental health services whilst experiencing crisis via a drop-in service.
• To reduce the use of statutory crisis services by people experiencing mental ill health without positive outcomes for the individual

The Role

The role of the team manager will be to support the rest of the team in delivering interventions on a one-to-one. The role will also involve triaging and assessing all clients accessing the service, signposting and delivering collaborative self-management plans with clients to improve mental wellbeing. The role will also include line management and supervision of senior support workers and support workers within the service. Team managers are responsible for management of their site; including report writing, audits and being the named manager for the site and allocated borough following the borough-based approach. This role directly supports the service managers in keeping to a high standard service. The role will include implementing a smooth running of the service including facilitating debriefing and providing senior support onsite. The role of the team manager is non-clinical.

Key Responsibilities

• Providing a person centred and recovery orientated approach in all aspects of the roles and responsibilities.

• Guiding the team, responding to referrals and planning each shift in terms of staffing, activities and case allocation

• Understanding of risk and risk management

• Understanding safeguarding adults and children processes and legal requirements

• To work autonomously in a fast-paced environment and under pressure

• Oversee re-admitters and clients being discharged on a weekly basis

• Good time keeping skills - Essential

• Responsible lead for allocated site, attend and lead discussions with MDT teams

• Responsible for keeping allocated site to a high standard and reporting any health and safety concerns

• To facilitate weekly team meetings with minutes and feedback any internal and external changes

• This role will be considered a key worker role

• Understanding of safety planning and de-escalation

• Experience of working with challenging behaviour

• Keep minutes of all meetings attended and feedback to the wider team

• Working collaboratively with clients to understand their needs and developing flexible and realistic crisis support packages/person centred plans

• Promoting people’ rights and responsibilities

• Considering each person as an individual

• Listening to clients and encouraging positive steps towards self-management of crisis and recovery

• To attend all mandatory training including safeguarding and GDPR.

• Providing advice, information, practical and emotional support to clients

• Proactively recognising the indicators of deteriorating mental health and facilitate appropriate action, whilst liaising with relevant agencies e.g. CATT, Emergency Duty Teams, CMHTS, etc

• Engaging with clients to show empathy, inspire hope and promote recovery

• Establishing supportive, empowering and respectful relationships with clients and carers/ family

• Maintaining accurate records, detailing interventions

• Ensuring that outcomes, outputs and impact are recorded

• Understanding CQC standards and NICE guidelines around mental health

• Providing administrative support to the team

• Overseeing and provide shadowing to new staff members and volunteers

• Attend reflective practice, peer supervision and line management supervision

• Create and maintain good working relationships with partner agencies

• Actively participate in training and development

• Provide guidance to support workers and volunteers

• To work with service managers and assist with reporting and monitoring

Person Specification

• Minimum of 1 year working in mental health services and with clients experiencing mental health distress and crisis

• Experience of line management within a mental health setting

• Experience of de-escalation

• Experience of managing challenging behaviour and dealing with clients with complex needs

• Evidence of continual professional development

• Understanding of the Recovery Model in mental health

• Understanding of the principles of trauma informed care

• Understanding of suicide prevention and safety planning

• Experience of managing safeguarding risks and understanding legal requirements for safeguarding adults and children

• Understanding of how to report and mitigate risks

• Understanding of the relationship between mental health and social issues and how these issues may impact on physical, mental and emotional wellbeing

• Understanding of relevant legislation and policies

• Understanding safeguarding adults and children processes and legal requirements

• Awareness of issues in mental health service provision

• A good understanding of mental health conditions

• Experience of working with vulnerable individuals

• Creative and flexible approach to working with individuals

• Ability to deal with stressful and difficult situations in a calm manner and de-escalate challenging situations

• Ability to prioritise and manage workload

• Ability to involve clients and carers in all aspects of work

• Empathy and non-judgemental approach

• Good communication skills

• Capacity to work within an agreed shift pattern

• Experience of delivering information and advice (housing, benefits, debt etc)

• Experience of non-clinical, therapeutic interventions like psychoeducation

• Good IT skills including Word, Outlook, Excel and PowerPoint, with proven ability to input and extract information and produce reports

• Understanding of different databases such as Views, Salesforce and NHS

• Car driver with sole ownership of a vehicle and ability to travel to multiple locations (e.g. NHS sites and community sites) would be essential.

• Ability to work out of hours and on weekends at multiple locations including NHS sites and community sites

The Cardinal Hume Centre works to prevent and tackle youth and family homelessness.

Job title: CRM Administrator
Central London office based, possibility for some hybrid working
Hours:  14 or 17.5 hours (0.4fte or 0.5fte)
Salary: £16k to £20k pro-rata (£40k fte)

Are you passionate about making a real difference in the world? Do you want to leverage your skills to combat homelessness for children and young people? Then we have the perfect opportunity for you.

We are looking to recruit an exceptional CRM administrator to maintain and manage our Donorfy CRM, ensuring it works seamlessly to protect our strong supporter relationships with the Centre. This is a new and exciting role sitting centrally in our HR and Operations team and you will have a flair for data analysis, an aptitude for accurate reporting and thrive in maintaining system efficiency and data integrity. The role will be pivotal in supporting our friendly fundraising team in the effective use of Donorfy. 

The Centre has to raise circa £2.5m every year to support our work with young people, children and families facing homelessness.  Our CRM and its effective use is critical to building our knowledge and insight to grow this income.  It’s a critical role that will have real impact.

Bringing your hands-on CRM experience and strong communications skills, you will have a curious mindset, proactively seeking to continually improve yourself and the role, championing a culture of data excellence, as well as taking ownership and accountability of your workload.

Please refer to the job description for further information. 

In your cv and cover letter please outline how you meet the requirements of the role and why you would like to work for us. You must account for any gaps in your employment history.

The Centre is an equal opportunities employer.  We are always looking for talented people from all backgrounds to join us and help improve the lives of homeless young people, insecurely housed families and their children.  We particularly want to encourage people from under-represented groups in the not-for-profit sector to step forward and apply to work with us. We require our staff to recognise the valuable role that volunteers play in the work of the Centre and to welcome and support volunteers with whom they work.

We are committed to safeguarding and promoting the welfare of children. We require job applicants, staff and volunteers to complete a criminal records self-declaration and undertake a basic DBS check.

Applicants must have the right to work in the UK. We are unable to sponsor visas.
 

Benefits

· 26 days’ leave, rising to 28 days’ leave after two years’ service (pro rata for part time staff)

· Discretionary wellbeing and celebratory days

· Workplace pension scheme and we’ll match employee contributions up to a maximum of 6%

· Salary exchange option

· Life assurance cover (after probation passed)

· Employee assistance programme

· Season ticket loan

· Training and development opportunities

· Access to Blue Light Card discounts

Closing date for applications: Wednesday 16 July, 11.55pm
Interviews likely: w/c 21 July

If you’ve not heard from us two weeks after the closing date, please assume you have been unsuccessful on this occasion.

The Resident Engagement Manager will be the organisational lead in a new and exciting lottery funded project leading a small team and overseeing the design and delivery of the LEAP service at Homeless Oxfordshire and with wider partners.

Some of your responsibilities will include:

• Provide leadership across the organisation on resident engagement, learning and skills, co-production and activities.
• To promote the active involvement of the resident’s experience and voice in the delivery, development and monitoring of LEAP service.
• To provide support and line management supervision to the engagement team, ensuring they meet all aims, objectives and outcomes, according to the lottery bid.
• Lead on monitoring, data collection and impact measures for all resident engagement work.
• Lead on the design of the peer mentoring training and traineeship programmes.
• Develop and maintain key relationships with key stakeholders including education, employment and third sector partners.
• Develop and maintain strong internal working relationships to ensure managers and teams deliver high quality services that are reflective of Homeless Oxfordshire’s values and address local needs.
• Lead on the development of a mutual support network for staff with lived experience
• Comply with Homeless Oxfordshire’s policies and procedures
• Contribute to a positive working environment in which equality and diversity are valued and staff are enabled to do their best.
• Contribute to the work of the broader team.

About LEAP

LEAP is built on the foundation of strong, supportive relationships that empower residents to move towards stable, independent living. Through one-to-one key worker support, trauma-informed care, and community engagement, residents rebuild trust, form friendships, and gain confidence. Activities like gardening, arts and crafts, and creative writing foster connection and personal growth, while group involvement helps residents feel part of a wider community. LEAP also supports residents to take steps into peer mentoring, volunteering, and training, helping them build positive networks beyond their immediate circle and develop the skills and confidence to thrive independently.

At LEAP, community involvement is at the heart of their work. Empowering residents through co-production is a key organisational goal. LEAP offer a range of inclusive engagement methods—from informal gatherings like group breakfasts and creative activities, to structured sessions such as support needs mapping and Residents’ Forums. These forums provide regular opportunities for feedback and co-design, with input reaching senior management and trustees. They are enhancing resident engagement by developing a mutual support network for staff with lived experience of homelessness and/or addiction. This group will shape services and policies, and guide resident outreach. LEAP also collaborates with local partners like RAW, a social enterprise offering training and employment to those with lived experience, and strengthens ties with adult education providers such as Abingdon and Witney College. We also create pathways to volunteer with cultural institutions like the University of Oxford Museums.

LEAP empowers people with lived experience of homelessness and/or addiction, helping them build the confidence and skills needed to move towards independent living and employment. Over three years, the project aims to support 750 individuals. Through a wide range of engaging and meaningful activities, residents will experience positive outcomes such as increased confidence, self-esteem, and a sense of inclusion. They will build supportive networks, learn key life skills and access training, volunteering, and employment opportunities. Many will gain qualifications and secure long-term accommodation. The project strengthens peer support and enables residents to shape services through formalised Residents’ Forums, ensuring their voices influence senior decision-making. For Homeless Oxfordshire, LEAP enhances our capacity to deliver peer-led support, builds staff knowledge, and informs service improvement. Wider community benefits include reduced stigma around homelessness, stronger partnerships with employers and organisations, and improved understanding of the issues faced by our residents—ultimately contributing to a more inclusive and compassionate society.

Make a Difference Where It Matters Most 

At Home-Start Richmond, Kingston and Hounslow, we believe that childhood can’t wait. We’re a vibrant, community-rooted charity supporting families through the critical early years of parenting. Our volunteers and staff work side-by-side with families, offering emotional and practical support, building confidence, and creating lasting connections. 

We are now seeking a dynamic Impact and Operations Manager to join our passionate team and shape the future of our services.

About the Role 

This is a unique opportunity to lead our impact and operations strategy, ensuring we have the insight, tools, and systems to deliver high-quality support to families. You’ll play a pivotal role in measuring and communicating our impact, supporting strategic decision-making, and ensuring smooth day-to-day operations. 

Key Responsibilities 

• Lead and manage data collection, evaluation, and reporting across all family support services 

• Develop tailored reports and insights for internal and external stakeholders 

• Collaborate on funding applications with the CEO and Head of Marketing & Fundraising 

• Oversee administrative systems and policies, including GDPR compliance and HR processes 

• Manage office operations, including tech support, premises, and general administration 

• Contribute to strategic planning and service innovation using data and insight 

• Strengthen our presence across local and national networks in partnership with the Senior Management Team 

What You’ll Bring 

• Strong experience in managing and interpreting data to drive impact and inform strategy 

• Strategic thinking with the ability to manage multiple projects and deliver results 

• Confident with technology and quick to learn new tools and systems 

• Excellent communication and interpersonal skills to build strong relationships 

• A curious, analytical mindset and a passion for telling the story of our work 

Why Join Us? 

• A flexible, hybrid working model co-designed with our team 

• A supportive, inclusive, and values-driven culture 

• A chance to make a tangible difference in the lives of local families 

• Excellent pension and generous annual leave 

Full-time, 35 hours per week, part-time will be considered (minimum of 28 hours)

Woman’s Trust is the leading independent charity providing free and confidential mental healthcare to domestic abuse survivors throughout London and the South-East. As we approach our 30th anniversary, we are committed to ensuring every woman and child affected by domestic abuse has the mental health support they need to recover from the trauma of the abuse. Our work is vital in preventing further harm and breaking the cycle of intergenerational trauma.

This role is vital in ensuring that the public and key stakeholders understand the impact of our work; that we can generate more support and funding for what we do, helping more women as a result; and that we can influence the public and policy-makers to ensure even more survivors of domestic abuse have access to specialist mental health support.

You will be responsible for planning and delivering effective communications that reach, engage, motivate, and resonate with media, clients, fundraisers, and policy makers across a range of channels.

We are looking for someone with a strong news sense and experience in Press and Public Relations. You will have a demonstrable background of proactively getting organisations involved in the public conversations that matter – while reflecting the confidential nature and sensitivities around domestic abuse and mental health. We aim to proactively generate more awareness of our work and its impact, including our unique position in the women’s and mental health sectors.

The role will be responsible for proactive and reactive media relations; effective engagement on social media; developing engaging content for our website; drafting copy for and producing marketing materials, including our e-newsletter. A highly autonomous role, you will work closely with our Chief Executive, fundraising, counselling, and research teams. You will also be engaging regularly with the Board of trustees, supporting our Chief Executive in our work and mission.

Our ideal candidate would also have experience of working on press and awareness campaigns; and the ability to create content on social media in line with branding guidelines. Experience in developing communications strategies and reporting on Key Performance Indicators would be preferred.

Closing date: Midnight on Sunday, 13th July 2025.

Interviews will be held week commencing 14th July 2025.

Only successful applicants will be notified. Therefore, if you have not heard from us within 2 weeks of the closing date your application has not been successful.

This post is open to female applicants only – the Equality Act 2010 pursuant to Schedule 9, Part 1 applies. We encourage those from diverse communities and backgrounds to apply.

Come and join us and be part of a mission to save lives and end economic abuse forever!

In 2024, a staggering 4.1 million UK women experienced economic abuse at the hands of their current or former partner. The rising cost of living has only exacerbated the devastated impact of this form of domestic abuse. 

Surviving Economic Abuse (SEA) is the only UK charity dedicated to raising awareness of economic abuse and transforming responses to it.

Since our founding in 2017, we’ve proudly campaigned successfully for the recognition of economic abuse in UK law and influenced wide-ranging systemic change to transform responses to it. We're now entering an ambitious new phase, and we’re seeking a dynamic, strategic and values-led Head of Income as part of the Senior Leadership Teamto help drive it forward.

This is a critical time for SEA. With a bold three-year strategy now in place, we’re looking for an experienced income-generation leader to oversee and diversify our income streams — across high-net-worth giving, corporate partnerships, trusts and foundations, and earned income through consultancy and training. As a key member of the Senior Leadership Team, the Head of Income will play a vital role in shaping the future of the organisation and enabling us to scale our impact.

The Head of Income will lead a talented team, including our Senior Fundraising Manager (trusts and foundations) and Corporate Development Manager (strategic multi-stakeholder partnerships), and collaborate closely with our CEO, Trustees and earned income delivery teams (consultancy and training) whilst also being hands on in relationship development. Your approach will be collaborative, survivor-centred and driven by SEA’s values. We are particularly interested in hearing from candidates with strong experience in high-value fundraising and/or commercial income generation.

What we’re looking for in the Head of Income

• Proven success in income generation from high-net-worth individuals and/or corporate partners
• Strategic mindset with the ability to lead and grow multi-stream income
• Experience of working in a small, agile organisation and line-managing high-performing teams
• Experience of working at Senior Leadership Team level, or readiness to step into the role
• A confident communicator with strong relationship-building skills
• A commitment to SEA’s feminist ethos, values and mission
•  

What we offer the Head of Income

• 25 days annual leave + 5 wellbeing days + bank holidays
• Home-based and flexible working options
• Reflective practice and wellbeing support
• 5% employer pension contribution
• Enhanced family leave, carers leave, sick pay
• A dynamic, purpose-led team where your impact is tangible

How to apply for the SEA Head of Income

Charlotte Wilmot at Eardley Wilmot is managing this appointment on our behalf and will support you with your application. Please send your CV to her directly in the first instance or here to her via Charityjob. You will then also be asked to complete a short anonymised application form via the Surviving Economic Abuse website. Charlotte will guide you through that step and a link to the form will be provided. 

The deadline for receipt of completed application forms is midnight on 28 July 2025.

SEA is proudly survivor-centred and committed to equity, diversity and inclusion. We particularly welcome applications from minoritised and marginalised communities, and we guarantee interviews for disabled applicants who meet the essential criteria. We also welcome job share applications as a joint application. 

First nterviews will be held week beginning 4 August 2025 (held online – questions will be shared in advance). 

We really look forward to hearing from you.

Company Description

The NIHR is funded through the Department of Health and Social Care (DHSC) and was established with the aim of creating a health and care research system in which the NHS supports outstanding individuals, working in world-class facilities, conducting leading-edge research focused on the needs of patients and the public. The NIHR Research Infrastructure provides a platform to enable research by creating an environment where early stage and applied research can thrive. Our Research Infrastructure consists of research expertise, specialist facilities, a research delivery workforce and support services. The NIHR invests more than £606 million a year of infrastructure funding through a number of different five-year infrastructure funding schemes. 

Job Description

We are looking to recruit a dynamic and experienced Senior Research Manager to manage the monitoring, evaluation and learning activities of a high profile National Institute for Health and Care Research (NIHR) portfolio of translational, clinical and applied health research infrastructure funding schemes. 

Job Purpose 
Reporting to the Assistant Director, the post holder will work closely with the rest of the infrastructure team (especially the Programme Leads and Senior Research Managers who are responsible for the development and management of the infrastructure schemes), and with Data Analytics colleagues (who are responsible for designing systems for capturing, cleaning and presenting data), to manage the infrastructure reporting and evaluation activities. At an award level, you will develop, improve and maintain monitoring and reporting processes, and at a scheme level, you will implement monitoring, evaluation and learning approaches, including overseeing the delivery and/or commissioning of impact evaluations. You will support a wider programme around visibility and the strategic use of data within infrastructure, considering links to policy directives around Busting Bureaucracy, the developing NIHR digital strategy and system operability issues with NHS and University systems. 

You will be adept at dealing with an array of data sources (metrics, narrative and financial reporting information), have a good understanding of research impact, an understanding of the routes to achieving it, and how to apply monitoring, evaluation and learning approaches to generate insight that can evidence impact and support continuous improvement of scheme funding and support processes. You will have experience of managing complex projects, knowledge of the UK’s research environment and political agenda, and honed skills in stakeholder management. You will be a strategic thinker, capable of seeing the issues and solutions from a number of different stakeholder perspectives to see the bigger picture. You will be comfortable dealing with complexity and developing an approach to balance the needs of different stakeholders. You will be a team player, able to work in close partnership with a number of teams at NIHR and the DHSC.

Key Accountabilities:

• Manage elements of the infrastructure monitoring processes: you will manage parts of the infrastructure reporting process both internally at the technical systems level and externally with users to support training and propose improvements. You will work with others to develop new reporting processes (for new awards), maintain existing annual and quarterly reporting, support the review of submitted reports by the team and the production of feedback, and drive process improvements through a continuous improvement cycle.

• Development of reporting outputs: support quantitative and qualitative data interrogation in projects across the infrastructure. Interrogating data to support strategic reviews, and, where feasible and appropriate, designing visual dashboards of progress using data collected and collated for reporting purposes. Also draw on award level reported data to feed into strategic scheme level evaluations and reviews, to produce impact case studies, and to feed into organisational level learning and reporting. This work will help articulate the contribution of the NIHR infrastructure to the wider health and social care system as well as feeding into broader NIHR initiatives such as the NIHR Impact Programme.

• Scheme reviews: support the delivery of scheme mid-term reviews and evaluations, working closely with the infrastructure team’s Senior Research Managers responsible for specific schemes and the central Monitoring, Evaluation and Learning team to design and plan an appropriate review process for individual schemes.

• Stakeholder engagement: through appropriate stakeholder engagement, developing a sound understanding of data needs, minimising additional requirements of key stakeholders and understanding the types of reporting outputs/feedback that would provide the greatest utility for accountability and learning purposes. Proactively share key learnings across the infrastructure team and with wider stakeholder groups as appropriate.

• Flexible support to the team:  flexible approach to work tasks with ability to ‘muck in’ and provide support on additional tasks across the team during busy times.

Line Management:

• The post holder will be responsible for the line management of one Research Manager and will matrix manage other team members, where appropriate.

Qualifications

Experience and Technical Skills

Required Criteria: 

• A PhD degree in biomedical or health sciences research (or significant equivalent sector experience)
• Experience of implementation or management of monitoring, evaluation and learning approaches including impact assessment and reporting, ideally within health and care research
• Data collection, collation and analysis skills using both qualitative and quantitative methodologies
• Current knowledge of the UK’s health and care research and policy landscape
• Strategic thinker able to interpret complex information while having a clear view of the “big picture”
• Solutions orientated with evidence of delivering projects, requiring evidence synthesis, report writing and developing implementable recommendations

Desirable Criteria:

• Specialist training/knowledge in monitoring, evaluation and learning approaches and methods
• Experience of authoring high quality impact reports and case study reports for a variety of technical and general audiences
• Experience of developing electronic dashboards using visualisation tools such as Qlik Sense, Looker Studio or equivalents
• Line management and staff development experience

Key Competencies

• Committed team player with an ability to build effective working relationships

Additional Information

Why work for us
Join our team and you’ll be working with an exceptional organisation who manage high quality health and care research for the benefit of patients and the public. NIHR is one of the UK’s largest funders of health and care research.

Salary & Benefits

• £48,600 - £51,300 per annum 
• Bonus - subject to company performance
• 25 days annual leave, plus public holidays (UK)
• Enhanced contributory pension scheme
• Life Insurance
• Benenden Healthcare
• Season Ticket Loan

This is a permanent, full time position.

NB: We offer a range of work life balance and family friendly, flexible working arrangements. This is an office-based, hybrid role with an expectation for all employees to attend our offices a minimum of 4 days a month, usually worked as 1 day per week, and may increase, subject to team requirements. 

Application Process
If you are excited about the prospect of joining our team and believe you possess the relevant skills and background, we invite you to apply. Please submit your CV along with a 'Statement of Suitability' that showcases your key skills and experiences in relation to the 'Required Criteria' outlined in the job description. Additionally, share your enthusiasm for working with NIHR. 

NB:Closing date for applications is 5pm 16th July, interviews to be scheduled from the 28th July to the 8th August.

Our Commitment to Equality and Diversity
LGC strongly believes that every job applicant and employee should be valued for their individual talents regardless of age, disability, race, colour, ethnic or national origin, sex, sexual orientation, gender reassignment, marital or civil partnership, pregnancy or maternity, religion or belief. Short listing, interviewing and selection will always be carried out without regard to gender, sexual orientation, marital status, colour, race, nationality, ethnic or national origins, religion or belief, age or trade union membership. 

The Spear Centre Manager will work as part of the Citizen Church staff team to oversee the delivery of Spear—an employability programme equipping and empowering unemployed 16-24 year-olds to overcome barriers to employment and turn their lives around by moving into sustainable work or further education.

The important stuff 

Salary: £28,000

Hours: Full-Time - Monday - Friday; 9.30am - 5.30pm with some out-of-hours work needed for events such as our Spear Celebrations

Location: Citizen Church Cardiff

Closing date: Friday 4th July (We are interviewing on a rolling basis and might close the application early if we find the right candidate)

Application pack: Download our application pack for more information

Key Responsibilities

Partnership liaison and relationship management

• Build and implement a strategy for developing relationships with local referral agencies to ensure recruitment of young people onto the Spear Programme is effective.
• Maintain and develop relationships with local partners to form a strong referral network and create opportunities for volunteering, and jobs for Spear completers.
• Assist the Spear Trust in implementing their funding strategy by supporting with corporate relationships, and hosting local partners and donors on visits to the Training Room.

Oversight of the Spear Programme

• As a confident communicator, you will lead group sessions of around 10 yoing people each, using coaching skills to transform attitudes to their own ability and the workplace and to raise their awareness and maximise potential in stepping into the world of work.
• Prepare and coach group and 1-1 sessions with the Spear Coach.
• Ensure the programme is delivered in line with agreed targets, and report KPIs on recruitment, retention and completion of Spear Trainees to Resurgo, Citizen Church and the Spear Trust, as well as their ongoing progress and sustainment of work or education.

Line management and training

• Manage the Spear Coach, using a coaching approach to invest in their growth and development.
• Be line managed by Resurgo to support with the ongoing operations of the centre and report back on KPIs.

Church Community

• Spear South Wales is run in partnership with Citizen Church, meaning you are part of a vibrant church staff team and submerged in an exciting faith community.
• You will be required to establish a personal presence withing the community as your regular place of worship, and supprot the Spear Coach and Spear Trust in buildiing a strong and committed network of supporters int he partner church to help source employment, funding and volunteer opportunities for Spear.
• Ensure the Spear Programme is a key missional feature of the work of the church; this may involve attending church events and speaking at services.

Site Management

• Liaise with relevant staff on site issues and work to resolve them as soon as possible, ensuring the office and training room are safe and tidy workspaces in line with health and safety policies.

Personal qualities we're looking for:

• An active Christian, able to personally represent the values and beliefs of Resurgo and Citizen Church, and a commitment to grow and learn spiritually and as a Christian leader.
• A confidence with group facilitation, experience in coaching or training, and a desire to learn and understand coaching techniques.
• Passion for social justice and for working as part of the church to transform communities, especially supporting young people in employment or education.
• Self-motivated with strong leadership, management and organisation skills with the ability to exercise initiative and prioritise workload.
• Excellent communication and interpersonal skills, high emotional intelligence, and a sense of fun!
• An entrepreneurial and ambitious individual who works well under pressure an can translate ideas into practice with creativity.

We are bold, we are brave and we’re not afraid to work differently. At All We Can, your working days will be filled with purpose and meaning as we work in partnership with local communities towards a more just world. Your work will play an important part in the wider ambition of the organisation. In this team, we value trust and accountability, inclusive decision-making, anti-racism and care. We also care for each other and create a sense of purpose-driven community.

When you join us, you will be: 

1. Leading the Churches Team to ensure the effective delivery of the fundraising strategy in an environment aligned with All We Can’s culture and team leadership principle.
2. Delivering speaking engagements at churches and at larger events.
3. Engaging with Methodist Church in Britain’s leadership and key stakeholders to inspire long-term commitment and support.
4. Analysing fundraising performance and making data-driven decisions to improve it.
5. Contributing to the leadership of the organisation through Quarterly Business Reviews and collaborating with colleagues to enhance the work of the organisation.  

To deliver the role successfully, you will need:

1. Proven fundraising experience, particularly in church, faith-based fundraising, including donor acquisition and regular giving programs, donor stewardship, and income growth strategies.
2. Experience of managing fundraising budgets
3. Understanding of All We Can’s unique partnership approach
4. Exceptional relationship management skills, with the ability to engage and inspire church leaders and congregations.
5. Experience leading and developing a team, with strong coaching and mentoring abilities and ability to set clear goals, drive performance, and foster a collaborative team culture.
6. Ability to analyse fundraising performance, using data insights to refine campaigns and maximise return on investment.
7. Deep practical understanding and relationships with the Methodist Church.

For full list of accountabilities and requirements, and the recruitment process, please see the application pack.

All We Can is an international development and relief organisation, founded by the Methodist Church in the 1930s, working to see every person’s potential fulfilled 

Why should you work with us?

• We pioneer locally-led partnership-based international development model
• Everyone’s welcome! At All We Can, everyone’s welcome irrespective of age, disability, gender, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances. We’re committed to building inclusive and caring culture. We value and respect the diversity of our employees and aim to recruit people who reflect diverse communities. We have policies and procedures in place to ensure that everyone’s treated fairly and consistently at every stage of your employment, and we are open to consider reasonable adjustments for disabled people.
• We’ll help you grow and develop

Important note about completing your application – please read 

When submitting the application, you will be asked to submit your CV and answer four competency-based questions. There’s no specified length for the answers and we ask you to use your judgment to balance between giving us as much information as needed and being succinct. The scoring is primarily based on the answers to the competency-based questions, so please ensure that you showcase your skills and experiences fully through those answers. We’ll not be able to score answers which say ‘Please see the CV’ or similar. 

We look forward to receiving applications from people from variety of backgrounds and with different experiences. If you would like to find out more about the role or organisation, we encourage you to get in touch - if you wish to do so, 

Use of AI is monitored and if you have used it in your application, we ask that you declare in any case, but especially if you use it as a reasonable adjustment.

All of us at The Talent Foundry (TTF) believe that a young person's success should be determined by the talents and abilities they have, not where they come from.

For 16 years, we've been bridging the gap between school and work and improving social mobility for young people in underserved schools.

Educational inequalities are vast, and the widening disadvantage gap is diminishing social mobility progress. We work with amazing partners across the rail industry, financial services, professional services, technology companies and healthcare to deliver free, industry-focused, skills workshops to enhance opportunities for young people (aged 9-18+).

Each year we support 60,000 young people thanks to our transformational industry partnerships and their volunteers’ engagement across lightbulb moments in schools, through to intensive connections with employers.

Everyone on our team is:

• Passionate about the charity's vision to improve social mobility
• Motivated by team success 
• Proactive in getting things done 

The values of ambition, inquisitiveness, and inclusivity and equity guide us in everything we do.

The Programme Manager role

Due to the continued expansion and sustainability of our programmes, we are seeking a new team member to support our next period of growth into the 2025-2026 academic year.

You will be a consumate account manager to support our skills and employability programmes designed in partnership with industry. You will work collaboratively with our corporate and industry partners to support teachers and students in schools and further education institutions access a range of TTF educational programmes.

What you will be doing

• Management of multiple projects and events
• Team management to deliver programmes (proven experience of line managing direct reports)
• Building exceptional relationships with partners, teachers and volunteers
• Use systems and administrative processes
• Evaluation and reporting

To succeed in this role you will be an individual who thrives in a fast-paced working environment, be highly organised, a professional communicator, and not be fazed when you need to adapt your plans to meet schools’ needs (you will always have a plan B).

Job details

• £35,000 salary
• Full time (37.5 hrs per week)
• Hybrid working*
• 28 days holiday + bank holidays (inclusive of Christmas closure days)
• Training budget

If you join our team, you can expect to receive feedback like this from our former students: 

"I just wanted to say a big thank you for your help. Without networking with you I would not have been so prepared for the interview. If it wasn't for Powering Potential all those years ago I would not have developed into the person I am today. So for that, I thank you." 

*Hybrid working

This is a hybrid role. You will be working from home and will join Team Together Days in a co-working space in London 2-3 individual days each month. These days are considered commuting days. You do not need to live in London to apply for this role, but you will need to consider what you feel is a reasonable commuting distance and to be able to attend our team days in London. You can read more about our approach to hybrid working on our website. 

We take safeguarding seriously, please note for safer recruitment purposes, all applications must clearly state continuous work history for the last 10 years, or since leaving full time education. It is ok to have employment gaps on your CV, please provide a note to explain these. Any CVs without full history (including start and finish months and years) will not be considered. 

To read the full job information pack, download the attachment. Please read this before completing your application as it contains some helpful advice of the key experiences and skills we are looking for which include: 

• Account management - working with funders and balancing priorities, objectives and deadlines
• Project delivery - operational, event and logistics management
• Staff management

We receive a very high number of applications for our vacancies, please make sure you read the application pack before applying to ensure your skills and experience match the person specification. 

Using AI in your application 

Robots need not apply. Human skills and authenticity is incredibly important in the work we do with young people. We want to hear your voice and personality in your application. AI is a tool, not a shortcut. This means not asking AI to do the work for you, or copying and pasting answers, as this limits the way you can showcase your personal experiences and strengths. AI doesn't know you or your work history, so use sparingly. 

The best way to learn about our work is from our website, not AI. We receive many applications generated by AI platforms which often include incorrect information about our charity - providing incorrect or misinformation may mean we discount your application. 

Safeguarding: We are committed to safeguarding and promoting the wellbeing and welfare of children and we require everyone associated with The Talent Foundry Trust, including all trustees, employees, and volunteers to share this commitment. Successful applicants will need to undergo child protection screening appropriate to the role, including completing our Safer Recruitment process, references from past employers and Disclosure and Barring Service checks.

Pembroke College, Oxford, is seeking to appoint a Donor Relations Officer to play a pivotal role in its fundraising and stewardship programme. This is an exciting opportunity for a motivated individual with excellent communication and organisational skills to contribute to the long-term development of one of Oxford’s most forward-looking Colleges.

Founded in 1624, Pembroke is an inclusive and dynamic College based on a central site in Oxford that joins award-winning new developments with historic quadrangles. The College has ambitious fundraising goals to support scholarships, academic posts, buildings, and other key priorities.

The Donor Relations Officer will work closely with the Development Manager and Development Director to devise and implement a comprehensive stewardship strategy for Pembroke’s major donors. The role involves producing bespoke donor reports, drafting proposals and gift agreements, coordinating stewardship events, and ensuring that donors receive appropriate recognition and communications. The post-holder will liaise closely with the Finance, Academic, and Communications teams, as well as Fellows, staff, and students, to ensure accurate and impactful donor reporting.

This role offers excellent professional development opportunities and would suit someone with a background in alumni relations, fundraising, customer relations or a related field. The successful candidate will have excellent writing, project management and interpersonal skills, be proactive and detail-oriented, and able to manage confidential information with discretion.

Benefits include membership of the University staff pension scheme, 30 days of annual leave, free lunches during working hours when the College kitchens are open, and training and professional development opportunities.

Role Overview

The Donor Relations Officer role focuses on stewardship and proposal writing.  This involves devising a stewardship strategy for major donors, producing reports for donors, and drafting proposals and gift agreements for prospective donors. The post-holder reports to the Development Manager.

Key Responsibilities

The main duties to be carried out by the post-holder include:

Stewardship

• Working with the Development Director and Development Manager, create a stewardship strategy for all major donors, ensuring that everyone receives annual reports on their giving and the appropriate level of recognition.
• Work with the College’s Finance team to obtain annual reports on the status of restricted and endowed funds for inclusion in stewardship reporting.
• Take ownership of the College’s stewardship groups for major donors, namely the Foundation Fellows, Sheppard Circle, and Master’s Circle.  Liaise with the Senior Alumni Relations Officer to create and deliver events for members of these groups and devise ways to further our relationship with them individually and collectively.
• Work with the Accounts Office and Academic Office to ensure that restricted funds are used in accordance with their purpose and to track and report on progress to donors in line with relevant gift agreements and pledges.
• Ensure donors receive appropriate recognition in all relevant College publications and other media and work in close collaboration with the Communications team to ensure donors receive relevant College and Campaign communications.
• Work with the Development team, Communications team, and others in College to create an annual report demonstrating the impact of philanthropy at Pembroke for distribution to donors to the College.
• Identify opportunities to publicise the impact of philanthropy at Pembroke through multimedia communications and digital platforms (e.g., videos, newsletters, digital campaigns).
• Once the programme is established there may be opportunities to undertake face-to-face stewardship meetings with donors.

Proposal writing

• Support the Development Director and Development Manager in drafting bespoke proposals for major donor prospects.
• Assist in the production of fundraising documentation to appeal to potential major donors.
• Make effective use of donor records to ensure proposals and reports are data driven.
• Draft gift agreements for major donors.

Internal collaboration

• Work collaboratively with the wider team and colleagues across Pembroke, supporting work outside your functional area where necessary.
• Build strong internal relationships with relevant stakeholders to ensure the stewardship programme is supported at the highest level.
• Work with Fellows, staff, and students to obtain reports and other stories relating to the impact of donor funding.
• To undertake such other duties as may be reasonably required by the Development Director, which may include travel and event attendance outside standard working hours.

We are seeking an experienced HR & Operations Manager to join our team in this important new role. The successful candidate will provide comprehensive HR support and manage key operational functions, ensuring the effective delivery of HR services and smooth day-to-day internal operations that support our mission.

This role will play a vital role in ensuring a positive and inclusive workplace, combining hands-on HR delivery and development with operational management, perfect for someone who enjoys variety and wants to make a direct impact in the homelessness sector. You'll work closely with the Co-Directors and senior leadership team to ensure our people and premises are well-supported. The role has access to a specialist HR consultancy for support with both immediate HR concerns and ongoing development initiatives.