Senior service manager jobs in london, greater london

This is an exciting time for Parkinson’s UK, we want to reach as many people as possible so we can improve life for everyone affected by Parkinson’s. We are looking for people to join our network, make genuine connections, and be part of a larger team that works together to support the Parkinson’s community. 

About the role 

We’re working to build and grow a powerful movement of people to transform the experience of people living with Parkinson’s. A big part of how we will do that is by how we talk to and mobilise our existing supporters through a whole variety of channels to take additional actions for Parkinson’s UK. 

You will be creating compelling content and using our tools to inspire and connect with our supporters to grow understanding of Parkinson’s and to take action to transform life with the condition.

What you’ll do:

• Work with teams across the charity to create effective supporter journeys that meet their objectives

• Support the team to manage the communications our Existing Supporters are receiving from teams across the organisation

• Work with the supporter engagement team to manage Parkinson’s UK Supporter communications calendar

• Support the Senior Journeys Officer to map supporter journeys across the organisation

• Support reporting and analysis of Existing Supporter communications to inform future plans

• Use understanding and insight to identify gaps in the supporter journey

What you’ll bring:

• Experience of engaging and communicating with supporters or customers in the commercial or not-for-profit sectors 

• Experience of communicating with a wide range of supporters with varied audience needs

• Experience of coordinating a communications calendar 

• An understanding of supporter journey mapping and using supporter insight to shape engagement plans 

• Experience using analytics tools for monitoring, reporting and evaluation 

This is an exciting time for Parkinson’s UK and we would love you to join us!

Please apply by sending us your CV, together with a detailed supporting statement which will fully demonstrate how you meet all the criteria of the role, as stated in the "What you'll bring" section of the job description.

Interviews for this role will be held from the 31st July, in person at our London Office.

Anyone can get Parkinson’s. It’s vital that the people who work for Parkinson’s UK are representative of our diverse community. We actively encourage people from all sections of the community to apply, regardless of race, ethnicity, gender identity, age, disability, sexual orientation, or religion.

This would be ideal for someone at the beginning of their career looking to grow and develop within a very supportive and innovative organisation.  We will provide a structured development programme, lots of opportunities for growth, along with a very nurturing, mission-focused culture and excellent benefits.

This role will support the Head of Environments, Platforms and IT Security to ensure that our technology infrastructure is reliable, safe and future-proofed. As required, the role holder will also support project implementation within the Technology Operations remit, having a direct impact in moving us forward in realising our vision and mission.

As a result of our Christian ethos, this post is covered by an Occupational Requirement (OR) under Part 1 of Schedule 9 to the Equality Act 2010. The successful applicant will be expected to be a practising Christian and to clearly demonstrate a personal commitment to the mission, principles, values and practices contained in our Ethos Statement, by: 

• Active membership of local church congregation. 

• An understanding of the faith aspects of the work of Christian charities, including the preparedness to pray with colleagues, where appropriate.

Impact and Insights Officer

This is an exciting opportunity to be an impact catalyst across two Youth Zone locations (Carlisle and London).

We are looking for someone who can generate support and build towards a ‘culture of impact’ in both Youth Zones, so that outcome measurement and impact reporting becomes routine and ‘every day’. 

This is a hybrid working role, with 8 onsite days per month at the Carlisle and London sites, with the remainder working from home.

Position: Impact and Insights Officer

Location: Hybrid (8 days per month across the 2 Youth Zones in Carlisle and Barnet)

Salary: £38,000 – 42,000 per annum (dependent upon experience) plus travel expenses

Hours: Full-time (37.5 hours/week)

Contract: Fixed term contract – 2 years (due to project funding)

Benefits: Agile working organisation with flexibility in working hours; 25 days annual leave (rising to a maximum of 30 days with length of service) plus bank holidays, birthday leave and annual leave purchase scheme (from day one of employment); company matched pension; company sick, maternity, paternity and adoption pay; voluntary benefits with discounts on health and wellbeing, retail and leisure.

Closing Date: Monday 28th July 2025 at 9am. Please note, we may close the advert earlier depending on the volume of applications

Interviews:  Interviews (in person) will take place Tuesday 12th August in Barnet, London.  There will also be a short, values-based phone interview as part of the process.

About the Role

You will collaborate closely with a cross section of teams within the Youth Zones, working with the Youth Work delivery teams to feed data into decision making, and with the Communications and Fundraising teams to provide impact measurement and analysis content for use with stakeholders and in donor reporting. Furthermore, it will align impact and data work with national and local policy, and use national census, health, police and other statistical data to position the four Youth Zones for new income generation opportunities.

Main responsibilities include:

• Measuring and demonstrating the charities’ impact to stakeholders
• Authoring and providing the necessary data to the leadership and fundraising teams and Board (as required)
• Annual publications such as Trustees Reports and annual Impact Reports.
• Lead on data analysis and reporting on the data held in Salesforce CRM, improving both the quality and quantity of monitoring and evaluation processes
• Driving improvements in data capture through training and upskilling the Youth Work team
• Strengthening the ability of the two Youth Zones to demonstrate the measurable impact of youth work delivered.

Innovation is a key aspect of this role, involving the introduction and embedding of new methodologies to enhance the qualitative data capture process.

About You

This role is ideal for someone who has the ability to bring technical analysis to life in a youth work setting and can communicate insights in an accessible style to different audiences. The Impact and Insights Officer should be passionate about embracing the power of youth work and be keen to support Youth Zones in evidencing the impact created with young people. It will require someone who can bring impact expertise and creativity to create buy-in and drive improvements in data capture; and someone who is keen to work flexibly and closely with teams of passionate Youth Workers and who is unafraid of the challenge presented by Youth Zones in two very different geographic locations.

Previous experience in a data analysis or similar role, including handling large datasets, using data to derive insights and data-led decision making is required for this role, along with experience with data visualisation tools (e.g. Tableau), and previous experience working with young people or in a youth work setting.

Please note, this is hybrid working role, with 8 onsite days per month at the Carlisle and London sites. You must be able to travel to these locations as part of your role.

About the Organisation

A national charity that believes all young people should have the opportunity to discover their passion and their purpose that fund and build state-of-the-art, multimillion-pound youth centres called Youth Zones in the country’s most economically disadvantaged areas. The organisation trains the amazing people that run them and offers continuing support to youth zones nationwide through a national network of independent youth charities,

As a growing and ambitious charity, you will be offered responsibility, variety and the chance to work with a team wholly invested in providing young people with the opportunity to fulfil their potential.

As an equal opportunities’ employer, we welcome applications from under-represented groups; in particular from Black, Asian, Mixed Race & other ethnically diverse individuals, people with disabilities, and members of LGBTQ+ communities.  Our dedicated Equality, Diversity & Inclusion Group, with support from the Senior Leadership Team, is actively promoting and advancing diversity and inclusion, ensuring a culture where everyone can be themselves and thrive.

You may have experience in areas such as Impact, Insight, Impact and Insight, Impact Officer, Insight Officer, Impact and Insight Officer, Data Analysis, Evaluation, Impact and Evaluation, Evaluation, Impact and Evaluation Officer, Data, Data Analyst, Analyst, Data Analyst Lead, Data Officer. #INDNFP

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Who we are

Chefs in Schools is a young, ambitious charity that’s rapidly growing. Our mission is to improve kids' health, through improving school food & food education. Working in areas of high deprivation, we support and train schools and their kitchen teams to serve the best, freshest and tastiest food possible, alongside meaningful food education. We share our learning and resources freely, aiming to inspire and enable others to follow our lead.

We’re backed by some of the biggest names in food and have ambitious targets to ensure every child has access to incredible school food and food education, setting them up for life with the skills and knowledge to feed themselves well.

About you and the role

This is a pivotal role, at a pivotal moment for us. We are entering a critical growth phase, which includes rapidly expanding our own operations and managing significant external partnership. As Head of Finance & Systems, you will be accountable for ensuring we have the right systems and structures in place to grow at pace without detriment to good governance.

The purpose of this role is to lead on our finance strategy, and ensure all of our systems, reporting and processes are helping to drive forward the charity and deliver on our objectives at scale. You will work closely with the Chief Executive and Directors to ensure that financial planning is effective and supported by accurate data analysis. You will report directly to Trustees as required and ensure that the highest standards of transparency and probity are maintained. 

You will be joining the team during a period of growth in the size and complexity of our delivery. We currently have 24 employees and anticipate growing significantly in the next twelve months. You will have a crucial role in shaping our systems and processes to ensure we can scale effectively, both our existing programmes and a new membership-based programme that is in development. We’re looking for an experienced finance professional with an interest in effectively using technology and systems to drive efficiency, without compromising on accuracy or compliance. 

You will oversee all financial administration, ensuring this is carried out proficiently and in line with all legal and regulatory requirements, including ultimate responsibility for ensuring that all statutory filings are made accurately and on time. Your role will also encompass ensuring that we operate within legal & regulatory frameworks and stay up to date with changes in relevant legislation.

The responsibilities, skills and experience listed below are intended to give you an idea of what we need for this role. If you don’t meet every requirement, but feel as though you would be able to work with us to deliver the majority of them, we would urge you to apply anyway. We are dedicated to building a diverse and inclusive workplace, and for us the most important ‘experience’ is passion for our mission. You may be just the right candidate for this, or other roles.  

We want to get to know you at the interview and understand we can do this best if you’re at ease. We’re an inclusive employer and work hard to create a welcoming working environment for everyone, including appointing a neurodiversity champion to help us identify how we can make our work environment work for everyone. If you need adjustments to the interview process please let us know.

As we work with children & young people, an offer of employment will be subject to satisfactory references and DBS clearance, in line with our safeguarding policy.  

Key responsibilities:

• Developing a comprehensive financial strategy that supports the delivery of the charity’s objectives and activities

• Developing our systems strategy, including reviewing suitability of our current systems (Quickbooks for accountancy, Beacon CRM, PLEO for expenses management, Survey Monkey for data collection etc. ) and ensuring optimal use of systems, maximising automation, and using AI where appropriate.

• Constantly seeking to develop and improve the organisation’s financial systems, policies and procedures to promote dynamic, best practice and up-to-date application of tools, systems and approaches

• Leading and developing the Finance and Office Manager and ensuring effective support from the external book-keeping team.

• Lead on creation of the annual budget, working closely with Directors.

• Advising the Chief Executive, team and Trustees, ensuring that benefits and risks of decisions are fully considered and fit with the overall financial strategy

• Oversee sound financial administration, management and governance across the organisation, ensuring robust financial controls in place and operating effectively.

• Provide leadership and guidance to all things finance related, providing mentoring and support to the team, and coaching on financial awareness. 

• Accountability for monitoring that the organisation’s services are, and will, run to budget, supporting budget holders and reporting promptly on risks 

• Have ultimate oversight of the external audit and production of the statutory accounts, supported in delivery of this by the Finance & Office Manager

• Oversee production of management accounts and bespoke financial reports, including accurate forecasting, incisive analysis and accessible narrative commentary, ensuring decision-makers have the information they need. 

• Forecasting cash flow and managing the treasury position.

• Support the Partnerships & Impact team and Programme Managers with financial inputs to funding proposals and ensure restricted funds are used in compliance with grant conditions.

• Oversight of finance, governance and basic HR administration, supporting the Finance and Office Manager with high profile or complex queries, seeking specialist advice on financial or compliance matters as required

• Ensuring GDPR compliance across the organisation

• Leading an effective risk management process.

• Ensuring the organisation’s compliance with charity law, in accordance with the Charity Commission in England & Wales and all financial reporting requirements.

Skills & experience:

• You have interest and belief in our mission, to improve kids’ health through improving food and food education in schools

• You have full or partial qualification through an accredited accountancy body 

• You have experience in a senior finance role (e.g., Director, Head of) in any sector, and some experience within a finance function in the 3rd sector (in particular familiarity with Charities SORP and experience of administering restricted funds).

• You have experience of audit

• You enjoy a mix of leadership and rolling up sleeves to get hands on 

• You take a pragmatic and dynamic approach to robust financial management

• You can turn complex and dry data, into clear and engaging narrative 

• You have project managed the implementation of new systems (accountancy / CRM / data) and have a good awareness of new technologies

• You are organised, methodical, strong on detail, and able to map out deadlines and plan ahead 

• You are skilled in leading a team and building rapport with people, and strike a balance between being supportive and challenging 

Benefits

You would be joining a friendly, supportive team who works hard but believe in a healthy work/life balance. We were voted one of CODE Hospitality’s happiest places to work in 2024. We seek a diverse range of perspectives, skills, experience and knowledge. Joining a small, collaborative team means you’ll be able to contribute to and draw on various projects and strategic insights.

We offer 33 days of holiday per year including bank holidays, 3 additional office closure days over the Christmas period as well as wellbeing days over the summer school holidays.  We also have a Cycle to Work scheme, hybrid working, enhanced parental leave, and free access to the CODE app for discounted restaurants & hospitality venues. We are committed to developing our team and will support you with relevant training opportunities including £250 towards elective training and development of your choice.

We also offer Bupa Dental Insurance, Income Protection Insurance, as well as access to the Aviva Smart Health Platform which offers health benefits including free rapid access online GP appointments, free counselling and wellbeing support.

Application process

In line with our commitment to ensuring a fair and unbiased recruitment process, we invite candidates to answer a series of questions related to their day-to-day job. Please follow this link to answer the questions and submit your application along with your CV.

We recommend that you develop your answers offline and copy them in when you’re ready to ensure you don’t lose your work if interrupted.

Your answers will go through our sifting process: all answers will be anonymised, randomised and then reviewed by a panel of reviewers. A long list of candidates will then additionally have their CVs reviewed. Shortlisted candidates will be invited to a 30 mins online interview. Successful candidates will be invited to attend a second, in-person interview at our office in Brixton, London.

Expected duration of this application process: 7 weeks

First interviews will be held on Thurs 14th Aug.

Second interviews will be held on Weds 20th Aug. 

CEO

Are you an effective charity leader? Can you help the organisation meet its charitable objectives, strategic priorities and operational goals?

We are looking for a Chief Executive Officer to join an award-winning charity that supports individuals in West Kent, experiencing or impacted by domestic abuse.

If this sounds like you, then apply today!

Position: Chief Executive Officer (CEO)

Location: Kent/hybrid

Hours: Full time

Contract: Permanent

Salary: £50 - £55K dependent on experience

Benefits Include:  28 days holiday, plus Christmas day through to New Year’s Day paid leave, birthday day off, free on-site parking, EAP. Flexible approach to hours of work. Pension contribution of 3% of your total pay each month.

Closing Date: 28th July . We reserve the right to interview candidates and close the ad ahead of the closing date.

About the Role

As CEO, you will work closely with the Board of trustees and management team to develop and implement the organisations strategy, business plan and project plans and ensure clients benefit from sustainable, inclusive, high quality domestic abuse support and other services.

Your leadership and management will inspire and support staff to deliver client-led quality services, including the effective recruitment, retention and development of staff. You will maintain and build on the strong positive working relationships with partners, funders, and stakeholders to ensure the best possible outcomes for clients and collaborate with other organisations.

The role is responsible for managing legal obligations, sustainability, risk, quality, equality and diversity, safeguarding and financial matters and over 20 volunteers and a staff team of 14 people.

Key objectives include:

• Lead on strategy and work closely with the Board on governance
• Ensure effective services are provided to a high standard
• Inspire and manage the team ensuring a supportive and inclusive culture
• Lead on compliance, finances, including funding, and operations
• Lead on communications, external relationships, and partnership working

About You

We are looking for someone who is flexible about managing their time and priorities and has the ability to work in a fast-paced environment. You will enjoy providing consistent high-quality leadership; and you will have a good knowledge of managing and leading a charity.

An inspirational leader who can inspire and motivate staff and volunteers, you will be committed to making a difference and deliver impact while negotiating the challenges and risks of the internal and external environment

You will have:

• Experience of working at a strategic level, developing and implementing services within the charity sector
• A track record of providing inspirational leadership, inspiring, developing and working with volunteers and staff
• Experience of successfully managing programmes or projects, delivering within budget and on time
• Successful strategic and day-to-day operational management experience, including people management and development
• Experience in developing and maintaining effective networks and partnerships
• Experience of managing a budget effectively including fundraising funding and managing restrictive and unrestrictive budgets
• Experience of working in family, children, social, healthcare or education services in the public or voluntary sector

You must have a current driving licence and use of a car for business purposes.

About the Organisation

This an award-winning charity supports individuals in West Kent, aged 16 and over experiencing or impacted by domestic abuse at all levels of risk, and the provision is uncapped and needs-led.  The model empowers individuals providing bespoke support for their specific needs. Volunteers are vital in this work and are very much part of the successful outcomes achieved.

You may also have experience in areas such as Chief Exec, Chief Executive, Chief Executive Officer, CEO, Deputy Chief Exec, Deputy Chief Executive, Deputy Chief Executive Officer, Deputy CEO, CFO, COO. #INDNFP

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Join the Society of Analytical Psychology as Interim CEO

Location: London / Hybrid | Contract: 12 months (potential to become permanent)

Salary: £70,000-£75,000 FTE (day rate and a 3/4-day week considered)

Application Deadline: 18th July | First interview: TBC. Final interview: 1st August

Are you a visionary leader with a passion for organisational transformation? The Society of Analytical Psychology (SAP), a cornerstone of Jungian analysis in the UK, is seeking an Interim Chief Executive Officer to guide them through a pivotal period of strategic and operational evolution.

About the organisation:

The SAP is a leading professional body dedicated to advancing analytical psychology. They offer training, clinical services, and thought leadership through their journal and events. As a founder member of the British Psychoanalytic Council, they uphold the highest standards in psychotherapy and Jungian psychoanalysis.

As Interim CEO, you will:

• Guide and implement a renewed strategic vision for the Society.

• Lead strategic financial planning and operational delivery.
• Collaborate with Council, the Business Development Group, and faculty leads.
• Oversee a dedicated administrative team and ensure smooth day-to-day operations.

SAP are seeking a dynamic, emotionally intelligent leader with:

• Proven experience at CEO/COO/CFO level in a not-for-profit or membership organisation.
• Strong financial acumen and commercial insight.
• A track record of managing change and engaging diverse stakeholders.
• Exceptional interpersonal skills and a collaborative mindset.

Why Join?

This is a unique opportunity to lead a respected institution at a time of exciting change. You'll play a key role in shaping the future of analytical psychology in the UK, working with passionate professionals in a values-driven environment.

How to Apply:

Please send your CV and a response (max 800 words) to the following question:

Could you tell us about a time when you were brought into an organisation specifically to carry out a strategic or operational review? What were the main issues you uncovered, how did you go about the review process, and what did you learn from the experience—both about the organisation and your own leadership? (no more than 800 words)

Apply to: Senior Appointments at Charity People

For an informal conversation about the role or if you have further questions prior to applying, please contact Fabrice Yala at Charity People

Charity People is a forward thinking, inclusive organisation that actively and deliberately promotes equity, diversity and inclusion. We know organisations thrive when inclusion is at the forefront. We evidence our commitment by matching charity needs with the skills and experience of candidates irrespective of background e.g. age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we believe that greater diversity leads to greater results for the charities we work with.

Join Us as Our Chief Operating Officer (COO)

Chief Operating Officer (COO)
Salary: £50,000 – £60,500 (depending on experience) 
Location: Fulham, London SW6 (1 day a week remote optional) 
Hours: Full-time, 35 hours per week (Mon–Sat, mostly 9am–5pm)

The Organisation

Action on Disability (AoD), one of London’s leading Deaf and Disabled People’s Organisations, is seeking an experienced, values-driven Chief Operating Officer to join our leadership team.

The Post

You’ll play a pivotal role in shaping and delivering our ambitious 5-year plan, supporting and deputising for the CEO, managing service leads, and ensuring smooth day-to-day operations across our Youth, Employment, and Independent Living services.

We’re looking for someone with a strong track record in senior management, financial planning, people leadership, and securing funding. You’ll need to be highly organised, strategic, and committed to disability rights and the Social Model of Disability.

This is a hands-on, in-person role at our accessible Centre for Independent Living in Fulham, with occasional Saturday work and flexibility to work remotely one day a week.

We actively encourage applications from Disabled people and people with lived experience.

Any prospective candidates who would like an informal chat with CEO David Buxton about the job, can drop him an email - details available at the next stage on our website.

Closing Date: Friday 18 July 2025, 12 noon
Interviews: 23 and 24 July 2025

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website where you can complete your application for this position.

Action on Disability prides itself on being an accessible and equal opportunity employer.

No agencies please.

We’re looking for a passionate and experienced leader to head our sector support and grants team. You’ll bring strong project and people management skills, a commitment to social justice, and a track record of delivering impactful support to external partners. With experience in funder plus support, grant-making, and stakeholder engagement, you’ll help legal advice agencies thrive. This is a high-impact role guiding the development of our sector support programmes to ensure we best meet the needs of organisations providing vital legal help to those most in need. You’ll lead a small, dedicated team and work collaboratively across the organisation to deliver meaningful change.

See attached Recruitment Pack for more details.

Chief Operating Officer

Location: Hertfordshire (with hybrid working possible)
Salary: Competitive, depending on experience
Contract Type: Full-time (flexible arrangements considered)
Reports to: Board of Trustees

About Us

We are a collaborative umbrella charity supporting 12 exceptional children’s charities across Hertfordshire. Our mission is to champion and sustain the vital work these organisations do by raising funds, amplifying their voices, and creating strategic opportunities to increase collective impact.

This is a unique opportunity to lead a values-driven organisation with a strong network, deep community roots, and a powerful purpose — supporting children and young people across the county to thrive.

The Role

We are seeking an experienced and visionary COO to lead our charity into its next chapter. The successful candidate will be responsible for overseeing all operations, fundraising activity, and strategic development — ensuring that we deliver on our mission, grow our impact, and serve our member charities with excellence.

Key Responsibilities

Strategic Leadership

• Implement our forward-looking strategy to support the long-term success of the Helping Herts umbrella model.
• Act as a visible and credible ambassador for the organisation with stakeholders, funders, partners, and the public.
• Build strong relationships with the 12 partner charities to ensure their needs are heard, supported, and addressed.

Fundraising and Income Generation

• Lead and diversify fundraising efforts — from individual giving and corporate partnerships to major events and grant funding.
• Strengthen the charity’s profile and reach to attract long-term supporters and sponsors.
• Develop an income-generation strategy that is sustainable, collaborative, and impactful.

Operations and Governance

• Oversee daily operations and ensure the charity runs effectively and efficiently.
• Ensure legal, financial, and regulatory compliance.
• Work closely with the Board of Trustees, preparing reports and providing strategic advice.

People and Culture

• Lead a small staff and volunteer team, fostering a culture of collaboration, trust, and inclusion.
• Build capacity through partnerships, volunteers, and external service providers.

Communications and Advocacy

• Shape and deliver a clear communications strategy, including public relations, social media, and stakeholder engagement.
• Act as a spokesperson and advocate for the sector locally and regionally.

Person Specification

Essential

• Proven leadership experience in the voluntary, public, or commercial sector.
• Track record of income generation and fundraising success.
• Strong operational, financial, and governance knowledge.
• Excellent communication and relationship-building skills.
• Strategic thinker with the ability to translate vision into action.
• A strong interest in children’s charities.

Desirable

• Experience working with or within consortia/networks.
• Understanding of the charity landscape in Hertfordshire or similar regions.
• Experience working with Boards and reporting at a senior level.

What We Offer

• A unique leadership role with purpose and impact.
• Flexible working arrangements.
• A supportive, mission-driven board and stakeholder community.
• The chance to shape the future of children’s support services in Hertfordshire.

As Director of Operations and Fundraising you will play a key role in driving forward the mission of Notre Dame Refugee Centre, dedicated to supporting those seeking sanctuary in the UK.

Lead a small yet impactful team to deliver a range of vital services including IAA immigration advice and ESOL lessons, with social activities.  You will work closely with our trustees, staff and volunteers to ensure that we continue to deliver life-changing support to those who seek our help.

We are seeking a dedicated and experienced IT Support Officer who can demonstrate proficiency and hands-on experience in IT support or a similar role, with a strong track record of resolving technical issues and supporting end users. The post holder will be an excellent problem solver with the ability to communicate effectively across the organisation.  The role will also involve close collaboration with other members of the facilities team to help maintain audio-visual equipment for meeting rooms and support the general maintenance of the building. 

As the role will be responsible for onsite IT support at our Central London office, it will be suited to somebody looking for a position that is predominantly office based. The team works a shift pattern between the hours of 07:00 – 18:00, Monday to Friday.

Chief Business Improvement and Technology Officer

We are looking for a Chief Business Improvement and Technology Officer to lead our efforts in quality, assurance and compliance, business reporting, and technology and digital transformation.

If you are excited by the opportunity to lead across business improvement, compliance, data insights, technology and to be part of a collaborative leadership team, then we would love to hear from you.

Join a leading charity provider of mental health services in England. Every year, the organisation supports thousands of people through its network of groups, services and helplines. The vision is for equality, fair treatment and maximum quality of life for everyone affected by mental illness. Help reach that goal by applying today.

Position: Chief Business Improvement and Technology Officer

Location: London/Hybrid

Hours: Full time, flexible working available

Salary: £85,453 to £102,956 based on experience

Contract: Permanent

Closing Date: 5pm, 4 August 2025

Interviews: Interviews will be held in two stages: the first stage with our Executive Team and second stage with the Chief Executive and representatives from our Board of Trustees. Interviews will take place weeks commencing 1 and 8 September 2025.

Candidates may be asked to complete psychometric assessments as part of the recruitment process.

The Role

As the Chief Business Improvement and Technology Officer, you will lead efforts in quality, assurance and compliance, business reporting, and technology and digital transformation. You’ll ensure services are high-performing, compliant, and continuously improving, and that systems and insights support everything from frontline care to national campaigning. This role is a key member of that team, working alongside the Deputy Chief Executive, Chief Operating Officer, Chief Finance Officer, and Chief People Officer. Together, you will shape the organisation’s strategy, culture, and delivery.

About You

We are looking for someone with senior leadership experience in technology, digital, data, or business improvement within a care, support, health, or social impact organisation. With proven ability to develop business improvement strategies (for example, quality, technology, data) that enhance frontline service and wider programme and practice delivery and user experience, you will have a strong track record of building and embedding organisational data and insight functions that inform both operational decisions and external campaigning and influencing.

You will have experience of:

• Technology, data, or business improvement in the charity, health, or social care sectors.
• Overseeing IT infrastructure, and/or digital platforms, and/or cyber security in a multi-site or distributed service environment.
• Deep understanding of data protection, compliance, quality assurance, and governance.
• Using data and digital tools to support and improve service delivery, and/or policy development, campaigning, and public engagement.
• Building and leading multidisciplinary teams across technology, insight, digital development, and compliance.
• A collaborative, mission-led approach to leadership

About the Organisation

Work for an organisation that research shows is one of the most trusted major voluntary sector brands.  In a rapidly changing world, the charity brings together delivery of care and support services, policy influencing, and campaigning – with people living with mental illness at the heart of what they do.  The charity supports tens of thousands of people every year to get through crises, live independently and feel that they do not have to face mental illness alone. For over 50 years, the charity has campaigned for the rights of people severely affected by mental illness whilst working tirelessly to ensure that the people they support have a voice at all levels of the mental health system.

Benefits include:

• Employer funded pension
• Flexible working
• Life assurance
• Eye care vouchers
• Training opportunities
• 25 days annual leave, rising to 30 plus Bank Holidays
• Rewards, benefits and recognition platform
• Employee assistance programme
• Your birthday off
• Plus many more great benefits…

“It feels very rewarding to be part of such a meaningful organisation where everyone is valued and has the opportunity to make a difference” Current staff member

We actively encourage and welcome applications from everyone, including applicants with lived experience, those who are Lesbian, Gay, Bisexual, Transgender, Queer (or questioning), Intersex and (asexual) (LGBTQIA+), people with a disability, and people from Black, Asian and Minority Ethnic (BAME) backgrounds.

You may also have experience in areas such as Business Improvement, Technology, Compliance, Digital, Data, Insights, Impact and Insights, Data Protection, Head of Business Improvement, Head of Technology, Head of Compliance, Head of Digital, Head of Data, Head of Insights, Head of Impact and Insights, Data Protection Manager. #INDNFP

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

About Women in Prison

Women in Prison is a national, women-led, feminist organisation. We deliver front line support to women harmed by the criminal justice system, through our work in prisons, in the community and ‘through the prison gate’ as they resettle back into their communities. We also campaign for systems change that addresses the root causes of offending, reduces the harmful impact of prison, and creates workable, community-based alternatives to imprisonment.
 

Job Description:
Job Purpose:

Women in Prison’s South London Women’s Hubs provide support and advocacy to women at different points of the criminal justice system – whether they are at risk of offending, serving a community sentence, or in custody and leaving prison. The primary purpose of this role is to work with women in custody, including on remand, offering support to prepare for release and connect them with vital community support services prior to and on release from prison.

Key Responsibility Areas

1. Provide high-quality, trauma-responsive advocacy one to one and group support in prison, to women on remand in HMP Bronzefield, HMP Downview and HMP Send
2. Development and maintenance of professional relations in prison and the community
3. Ensure clear, timely and effective communication and record keeping
4. Proactively seek to develop your personal and professional practice, and contribute to wider organisational development
5. Contribute to building a feminist leadership culture and positive working environment for Women in Prison

Project Officer

This is an exciting opportunity for a Project Officer passionate about young people and youth work. We’re looking for someone to work across all of our Youth Zones, particularly focusing on an AI project. No skills or experience in AI will be needed as full training will be provided.  A willingness to learn and a keen interest in AI is essential as the successful post-holder will champion for AI work across the Network.

The organisation is an equal opportunities’ employer and welcomes applications from under-represented groups; in particular from Black, Asian, Mixed Race and other ethnically diverse individuals, people with disabilities, and members of LGBTQ+ communities. The dedicated Equity, Diversity & Inclusion Group, with support from the Senior Leadership Team, is actively promoting and advancing diversity and inclusion, ensuring a culture where everyone can be themselves and thrive.

Position: Project Officer

Location: Hybrid working: 2 days a week in the London office (White City) combined with home-working and travel to Youth Zones, as required. Please note that this role will require frequent travel to all Youth Zones across the country with a willingness to undertake regular evening work.

Salary: £30 - £35,000 per annum

Contract: Fixed-term 18 months (due to project funding)

Hours: .Full time, 37.5 hours per week. (4 days per week part-time would also be considered, salary pro-rata)

Benefits: Agile working with flexibility in working hours; 25 days annual leave plus bank holidays (rising to a maximum of 30 days); birthday leave, additional annual leave purchase scheme; company matched pension; company sick, maternity, paternity & adoption pay; Employee Assistance Programme, active and engaged networks to join (including Equity, Diversity & Inclusion) and access to Charity Worker discounts.

Closing Date: Monday 21st July 2025 at 12noon – we may close the advert earlier depending on the volume of applications so if this is of interest please apply ASAP!

First Stage Interviews: In-person at WEST Youth Zone, White City, London on Monday 4th August 2025. There will also be a short, values-based phone interview as part of the process.

About the Role

The Youth Zone Network Gen AI project aims to address the digital divide by equipping young people with the skills, knowledge and confidence to navigate and benefit from AI. Delivered across six Youth Zones, the programme blends creative exploration of generative technologies with structured digital skills development.

As our Project Officer, you will support the management and delivery of the Gen AI project across the Youth Zones and will champion integration of AI into wider youth work, including related Network projects.

Key responsibilities include:

• Delivering training to youth workers in a train-the-trainer model
• Supporting high-quality session delivery with  young people
• Co-ordinating programme management, evaluation and quality assurance to track engagement and outcomes

The role involves regular time spent in Youth Zones during evening sessions, working directly with staff and young people.

No prior experience or knowledge working with AI is required for this role – just a willingness to learn and a genuine interest in AI.

About You

We are looking for someone with strong communication and relationship management skills together with experience of the following:

• Facilitating workshops or training sessions
• Project delivery and/or management
• Working with youth workers and/or young people
• Data collection or interpretation

You will be expected to demonstrate experience, skills and knowledge throughout the recruitment process. If you don’t meet every single requirement but feel you have strong and relevant transferrable skills or lived experience to draw from, we encourage you to apply anyway. You might be exactly who we’re looking for!

So, if you’re ready to make a real difference we would love to hear from you!

To apply, please submit a CV and cover letter (of not more than two pages), explaining clearly why you are interested in the role, and answering ALL points as outlined on the role profile.

About the Organisation

A national youth charity that believes all young people should have the opportunity to discover their passion and their purpose. The charity funds and builds state-of-the-art, multimillion-pound youth centres called Youth Zones in some of the country’s most economically disadvantaged areas. It also offers training and support to the teams that run Youth Zones – as part of growing national network of independent youth charities.

You are actively encouraged to submit anonymous applications; in practice this means removing your name and email address from your CV and cover letter. The HR Lead will have these details from your submission, but they will not be available to the selection panel when they are considering your application.

The charity is committed to the safeguarding of young people. In accordance with its Child Protection and Safeguarding procedures, this position requires a basic DBS check.

Other roles you may have experience of could include Youth Worker, Youth Worker, Training, Trainer, Youth Lead, Youth Project Officer, Youth Project Worker, Youth Activity Worker, Project Assistant, teacher or teaching assistant.#INDNFP

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation