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Location: Edinburgh & Lothians
Hours: 35 hours per week
Salary: £37,133.50 per annum
Contract: Permanent
Change Mental Health is looking for an experienced Senior Service Manager to oversee the delivery, quality and development of our community mental health services across Central Services.
This is a senior operational leadership role with responsibility for multiple Hub and Outreach services, combining service oversight, people leadership, quality assurance, performance management and strategic development.
About the role
You’ll lead the safe and effective delivery of services across the region, ensuring high standards of person-centred support, strong safeguarding and health and safety processes, and consistent quality across teams.
You’ll oversee budgets, contracts, KPIs and service performance, lead audits and service reviews, and use data, feedback and outcomes to demonstrate impact and drive improvement.
Working closely with the Head of Service, you’ll also contribute to strategic planning, service development, funding opportunities and partnership working, deputising where required and helping shape the future direction of services.
Essential
- Significant experience leading, managing and developing teams delivering high-quality support.
- Excellent knowledge of Scottish health and social care policy, including safeguarding, risk management and Care Inspectorate requirements.
- Experience managing service budgets, contracts, performance and KPIs.
- Experience developing and implementing operational policies, procedures and quality systems.
- Strong stakeholder management and partnership-working skills.
- Strong analytical skills, with experience interpreting and presenting service and outcome data.
- SVQ Level 4 Social Services and Healthcare (Adults) or willingness to work towards this if required.
- Appropriate qualification for Care Inspectorate Registered Manager requirements, or willingness to work towards this if required.
- Willingness to travel across service locations.
Desirable
- Experience working within and delivering a regulated service, including acting as a regulated supervisor.
What we offer
- 37 days’ annual leave (pro rata)
- Two paid Mental Wellbeing Days
- Enhanced sick pay and leave entitlements
- Professional development, including funded opportunities
- 24/7 Employee Assistance Programme
- Cycle to Work Scheme
- Blue Light Card eligibility
- Support for flexible working and work-life balance
Hours are typically worked Monday to Friday between 9am and 5pm, although occasional evening and weekend working may be required. The role may also participate in an on-call rota.
Registered Charity
101 - 500
For over 50 years, our mission has remained the same: to help and support people affected by mental illness.
The client requests no contact from agencies or media sales.
Thank you!
Senior Manager, Community Wellbeing Services, Catalyst Support
Location - Based at Nankeville & Hybrid - with regular presence across community sites, partner organisations and Catalyst locations
Salary - £41,000 - £45,000 p.a. FTE
We are so pleased to be partnering with Catalyst Support to help them find a Senior Manager, Community Wellbeing Service, this is a newly shaped senior leadership role with real opportunity to influence how community support is delivered across Surrey.
As one of Surrey's leading wellbeing charities, Catalyst works alongside individuals and communities to improve mental, physical and emotional health, creating accessible support that changes lives and strengthens local communities. Guided by kindness, integrity and collaboration, they are now looking for an ambitious and values-led Senior Manager to lead an important portfolio of community wellbeing services. At Catalyst Support, they believe that wellness is a right, not a privilege.
Leading a portfolio that includes Community Connections, Safe Haven and Counselling services, you'll provide strategic and operational leadership across multiple services, ensuring they are connected, high-quality and responsive to local need. More than service management, this role is about creating a genuinely joined-up approach to community wellbeing, shaping pathways, building partnerships and ensuring people can access the right support at the right time.
You'll work closely with the Director of Services and wider leadership team to embed a "One Catalyst" approach, bringing services together around a shared vision and operating model. You'll also play a pivotal role externally, developing relationships across the VCSE sector, statutory services and local communities, ensuring Catalyst remains a trusted and influential partner across Surrey.
They are looking for an experienced leader with a background in community services, mental health, social care, wellbeing or related fields. You'll bring experience of leading teams and services in complex environments, strong safeguarding expertise and a track record of building meaningful partnerships that improve outcomes for people and communities.
Equally important is your leadership style. You'll be someone who can hold strategic oversight whilst remaining visible and connected to frontline delivery. You'll enjoy working collaboratively, navigating complexity and supporting teams through change with clarity, empathy and purpose.
This is a fantastic opportunity for an established senior manager who is passionate about community wellbeing and wants to shape services that truly make a difference.
If you're a strategic and collaborative leader who believes in the power of community-based support, we'd love to hear from you. Whether you're currently leading wellbeing, mental health, social care or community services, this is an opportunity to shape a connected, innovative portfolio that improves lives across Surrey.
To apply, please submit your CV and the 3 questions that are downloadable on a separate document. (You can download the documentation when you click on 'Apply Now' button.) If you'd like an informal conversation about the role before applying, please contact Abi at Charity People.
Important Dates
- Application deadline Thursday 10th September at 9am
- Thursday 17th and Friday 18th September - hold first interviews via Teams
- Week commencing Monday 21st September - Face to Face Interviews on site
Charity People is a forward thinking, inclusive organisation that actively and deliberately seeks to challenge inequality and discrimination in recruitment. We match charity needs with the talents of candidates, irrespective of background, identity or lived experience. We particularly welcome applications from people who are underrepresented within the charity sector.
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