1 Senior services manager jobs

Job Title: Senior Team Services Manager

Department: Sport

Reports to: Head of Sport & Team Services

Responsible for: Team Services Officer (when in post)

Type of Contract: Permanent

Salary: £44,000 – £48,000

Hours of Work: Such hours as are necessary to fulfil the duties. This will involve a minimum of 35 hours per week and include work in evenings and weekends as required.

Location: Hybrid of home and office working (ParalympicsGB London or Loughborough office).  This role involves significant field-based activity and travel, including attendance at domestic and overseas events.  

Role Purpose

Demonstrating ParalympicsGB’s core values at all times, the Senior Team Services Manager has responsibility for the design and delivery of key elements of ParalympicsGB’s Sport & Team Services Strategy and specific Games-related services and support whose outcomes will contribute positively to the fulfilment of ParalympicsGB’s vision, mission and objectives through: 

1. Working closely with the Head of Sport & Team Services (HoSTS), and relevant project groups, exemplary leadership and management of identified areas of ParalympicsGB’s Sport & Team Services strategy and associated programmes, people and partnerships 

2. Working closely with the Director of Sport (DoS), and the Team Development, Education and Culture (TDEC) project group, exemplary leadership and management of this project portfolio

3. Working closely with the Head of Performance & Athlete Services (HoPAS), project management support of identified areas of ParalympicsGB’s Performance and Athlete Services strategy

4. Provision of world class advice and support to all Paralympic sports which contributes positively to a best prepared team at each Paralympic Games 

5. Provision of other input and support as a member of ParalympicsGB’s team support in the creation and delivery of an optimal Games-time environments

Games-time Role(s)

All Games-time roles will be discussed and agreed for each Paralympic Games and

will be dependent upon structure and delivery requirements.

Key Responsibilities

Sport & Team Services Strategy 

Responsible for the leadership, management and effective delivery of identified elements of ParalympicsGB’s Sport & Team Services strategy including: 

Leadership and oversight of:

§  Project reporting including the provision of regular updates to the HoSTS regarding the implementation of the Sport & Team Services strategy; identifying and communicating potential and actual risks in a timely manner 

§  Manage the development and implementation of ParalympicsGB’s Team intelligence project within the ‘Knowledge of the Team and Environment’ strategic objective. 

§  Management and administration support for the Qualification and Selection Panel

In addition, working collaboratively and providing support to the Team Services Manager across the following areas:

§  Team data and the development of ParalympicsGB Base

§  Team qualification including performance and qualification tracking and reporting

§  Accrediting the team  including the Delegation Overview

§  Entering the team including sport entries and liaison with National Governing Bodies and the Organising Committee

Team Development, Education and Culture Strategy:

Provide support to the DoS for the following aspects of ParalympicsGB’s team development strategy:

§  Management of the TDEC project group including meetings, budgets and project reporting

§  Support for the design of the ParalympicsGB team development strategy and lead on elements of programme delivery

§  Working across all directorates, lead Games-time structure development and design and implementation of ParalympicsGB’s Games-time recruitment strategy

§  Support delivery of the Team Development Programme

§  Support creation of team-wide education resources

Performance & Athlete Services Strategy:

§  Support the HoPAS in delivery and management of ParalympicsGB’s Games Readiness process, ensuring meetings are well managed and actions are captured and tracked

Sport Directorate 

To support the on-going management of a cohesive and collaborative Sport Team environment which proactively embraces cross directorate / partnership working, additionally to: 

§  Deputise for the HoSTS in his / her absence at key meetings on an agreed basis 

§  Lead all technical Team Services in HoSTS absence and on an agreed basis as required

§  Support to the DoS, HoSTS and HoPAS in delivering identified organisational objectives

§  Positively contribute to collaboration and culture within the sport team and across the organisation

§  Line manage identified staff within the Sport Directorate and fulfil all related organisational processes relating to this

§  Fulfil all PDP requirements

§  Proactively identify, develop and nurture key performance partnerships both within the UK and overseas to support delivery of organisational and system objective

Miscellaneous: 

§  To manage the Games Planning Group meetings, agendas and minutes (ensuring synergy between Games readiness priorities and GPG focus)

§  To work collaboratively with Paralympic sports, UK Sport, Home Country Sports Institutes, British Olympic Association and other partners to ensure coherence in positioning, approach and impact of the Team Services Strategy and Games-specific services and support

§  To ensure effective processes of monitoring, evaluation and quality control, and the observation of key performance indicators across all responsibility areas 

§  To support colleagues within ParalympicsGB across all areas of the Championing Change strategy, as reasonably required by the Director of Sport 

§  To attend all meetings, workshops and seminars, whether internal or external, regional, national or overseas, which are reasonably deemed to be relevant to the fulfilment of the demands and responsibilities of the role 

§  To fulfil any other agreed duties as required by the Director of Sport and / or HoSTS.

This job description is not to be regarded as exclusive or exhaustive. It is intended as an outline indication of the areas of activity and may be amended from time to time in the light of the changing needs of the organisation through appropriate processes of consultation and the mutual agreement of both parties.

Person Specification

 Essential Qualifications

• Educated to degree level, hold a similar-level qualification in a sport related area or have relevant experience as a manager within the high-performance sport system.

Desirable 

• Project Management Qualification 

Essential Knowledge and Experience

• Proven ability to manage and lead complex processes within area of responsibility, with a keen eye for detail 
• Demonstrable ability to collect, assimilate, interpret and apply data across varying project areas
• Experience of working within the UK high-performance system
• Clarity in decision-making and recommendations 
• Strong organisational skills and ability to successfully manage a number of conflicting priorities
• Excellent written and verbal communication and presentation skills 
• High emotional intelligence and ability to effectively manage people

Desirable 

• Involvement at the Paralympic Games, Olympic Games or other major multi-sport event as an athlete, coach, core or support staff member 
• Knowledge of Paralympic-specific performance considerations
• Knowledge of the national and international Paralympic movement