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This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
SENIOR SERVICE MANAGER
Location: Hybrid, Oxfordshire
Are you an experienced mental health service leader who can hit the ground running?
Can you lead change, inspire teams and help shape the future of an innovative crisis support service?
Oxfordshire Mind is seeking an exceptional Senior Service Manager to provide interim leadership for its Safe Haven service, a vital alternative to NHS mental health crisis support across Oxfordshire.
This is a high-profile, hands-on leadership role at a pivotal time for the service. You will lead and support a talented team, strengthen key commissioner relationships, drive service improvement and help prepare the service for a significant re-tender later this year.
About You
You will bring:
• Significant experience leading mental health, wellbeing or community services
• Strong operational leadership and people management skills
• Experience managing contracts, performance and budgets
• A track record of leading service improvement and organisational change
• Excellent stakeholder management and partnership-building abilities
• A passion for delivering high-quality, person-centred mental health support
About the Role
• Provide senior leadership to the Safe Haven service
• Lead a programme of change to support successful re-tendering
• Support and mentor an experienced Team Manager
• Drive quality improvement and KPI performance
• Strengthen relationships with commissioners and key partners
• Oversee budget management, governance, safeguarding and risk
This is an exciting opportunity for an experienced interim leader to make an immediate impact within a respected mental health charity and help shape the future of crisis support services across Oxfordshire.
This role is subject to an Enhanced DBS check.
Please see the Candidate Pack for full details. For an informal and confidential discussion, please contact Sandra Smith, Senior Consultant at Charisma Charity Recruitment.
If you feel you have the skills and experience to be successful in this role, please submit your CV and supporting statement via the Charisma Charity Recruitment website.
- Closing date for applications: 4 August 2026
- Client Interview dates: Rolling
We do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion, sexual orientation, age, or any other characteristic protected by law. We particularly welcome applications from people whose backgrounds, experience and perspectives are currently under-represented in our workforce. We also recognise the value of lived experience, including that of unpaid carers, people with disabilities, and those from diverse communities across Oxfordshire.
Charisma is committed to inclusive and accessible recruitment processes. If you have any reasonable adjustments or wish to apply for this role under the Disability Confident Scheme, please contact our Operations Teams. Charisma will ensure all candidates who disclose that they wish to apply under the Disability Confident Scheme and that meet the minimum criteria for the role will receive an opportunity to interview with the Charisma Consultant representing the vacancy.
Registered Charity 
101 - 500
Thank you!
Using Anonymous Recruitment
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As Senior Manager: Community Wellbeing Services, you will hold leadership responsibility for key services including Community Connections, Safe Haven and Counselling, ensuring they are safe, effective, high-quality and aligned within a coherent organisational approach. This is a senior leadership role accountable for the strategic direction, operational performance and integration of Catalyst’s community-based services and partnerships across Surrey.
Beyond service oversight, you will lead the development of a connected and responsive community offer, ensuring Catalyst’s services operate as part of a wider network of provision across Surrey. You will play a central role in shaping how services connect with each other and with external partners to create clear, accessible and holistic pathways for clients.
You will lead the development of a coherent community wellbeing operating model, ensuring clarity of roles, responsibilities and pathways across services.
You will define and drive what partnership working means at Catalyst, building strong, visible relationships across the VCSE sector, statutory services and local networks, and ensuring Catalyst is a trusted, active and vibrant presence within local communities.
A key focus of the role is ensuring consistent quality, strong safeguarding practice and effective performance across diverse community settings, supported by clear standards, oversight and continuous improvement.
You will be expected to be highly visible and present across services and partnerships, maintaining close connection to delivery, staff, communities and stakeholders.
Location: Nankeville Court, Woking (hybrid), with regular presence across community sites, partner organisations and Catalyst locations
Salary: £41,000-£45,000
Hours: 35 hours
Contract type: Permanent
About the organisation
Through Community, Specialist and Outreach services, we support recovery, mental health, and wellbeing—together, every step of the way.
About you
We are looking for an experienced, values-led leader with a strong background in community-based mental health, wellbeing, social care, counselling, community development or a related field. You will bring significant experience of leading staff and services in complex community settings, with the ability to balance strategic oversight with close connection to frontline delivery.
You will have strong safeguarding knowledge, sound professional judgement and experience of managing risk within multi-agency and community contexts. Confident working in partnership, you will be able to build trusted relationships across the VCSE sector, statutory services and local networks, influencing others and supporting joined-up, accessible pathways for clients.
You will be emotionally intelligent, resilient and inclusive in your leadership style, able to lead teams through change while maintaining clarity, professional boundaries and a strong focus on quality. You will be comfortable using data and insight to inform service improvement, performance and decision-making, and will be able to maintain a visible presence across services, partnerships and community settings.
A commitment to equality, diversity, inclusive practice and trauma-responsive services is essential, along with the ability to travel regularly across Surrey and work flexibly across multiple sites.
Please refer to the job description for a full breakdown of the key responsibilities and person specification.
Benefits
- 26 days annual leave plus bank holidays (increasing with service)
- Pension scheme and access to Simply Health (including optical, dental, counselling sessions)
- Birthday leave, employee discounts, and flexible working where possible
- Supportive probation, sick pay after probation, and wellbeing/EAP resources
Safeguarding & Checks
- This role is subject to a basic DBS check.
- A past history of drug/alcohol issues or criminality will not necessarily exclude you from this role; we encourage applications from people with lived experience where appropriate.
- All applicants must have a valid right to work in the UK.
Catalyst Support is an equal opportunities employer. We celebrate difference and are committed to fairness, accessibility, and inclusion throughout recruitment and employment.
We welcome requests for reasonable adjustments at any stage of the process.
Please note that we may close this vacancy early if we receive a high volume of suitable applications.
Please submit your CV and a cover letter setting out how your skills and experience align with the requirements of this role.
The client requests no contact from agencies or media sales.