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Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
BASED IN SWINDON
NO CVS ACCEPTED and STRICTLY NO AGENCIES/RECRUITMENT CONSULTANTS.
This role requires the submission of a completed Medaille Trust Application Form which you can download from the Vacancies page on Medaille Trust website. This is to be uploaded to the 'Other Document Upload' button. Your application will not be considered without an application form as we do not accept CVS. Interview date will be confirmed with the applicant
We are currently looking for a Senior Service Manager to oversee safe houses based in Swindon area. This role is a chance to combine your leadership skills, compliance excellence and compassion.
In the role you will:
· Lead and Inspire: Manage and motivate a dedicated team, ensuring they receive high quality supervision, training, and support.
· Champion Safety & Quality: Take ownership of Health & Safety compliance, safeguarding standards, and quality assurance measures including CQC and internal audits.
· Drive Operational Excellence: Oversee budgets, payroll, and service delivery with a focus on efficiency and high standards.
· Empower Survivors: Ensure service users receive the care and advocacy they need to rebuild their lives. What we are looking for: · Proven experience in team management and compliance within a care or support setting.
· Strong knowledge of Health & Safety, safeguarding, and quality frameworks.
· Excellent communication, organisational, and IT skills.
· Experience in modern slavery support is desirable, but not essential as training will be provided.
Closing date: Friday, 25 September 2026 at 10am Interview
Date: TBC
Applications will be reviewed as they are received, and we reserve the right to interview/ appoint before the closing date. Early applications are therefore strongly encouraged.
This role is a subject to satisfactory Disclosure & Barring Service checks. The ability to drive with a valid licence with use of own vehicle insured for business purposes is essential.
About Us
Medaille Trust is one of the leading providers of support to survivors of modern slavery and human trafficking in the UK. We are working to provide refuge and freedom for survivors and fighting to see slavery in all its forms become a thing of the past. The need for this work has never been higher, there are more than 50 million estimated victims of modern slavery worldwide, and over 120,000 potential victims in the UK.
We operate ten safe houses and five outreach hubs, staffed round the clock by specialist staff, working with more than 600 men, women and dependent children each year. We work to raise awareness in the UK and to provide preventive work in source countries. Our Pursue work helps survivors to engage with police and within the legal system to seek justice and to secure convictions against their perpetrators.
Registered Charity
101 - 500
Medaille Trust's mission is to provide refuge & freedom from modern slavery. One of UK's leading providers of support for survivors of modern slavery.
The client requests no contact from agencies or media sales.
Thank you!
Senior Service Manager for Safe Haven
Hours: 30 hours per week. Flexible working options available, and occasional evenings / weekends required
Salary: £45,000 - £48,000 per annum pro-rata, depending on skills and experience
Contract: Fixed Term Contract 6 months
Base: Osney Mead office OX1, hybrid working – with travel to services across Oxfordshire
Who we are, and what we do
We’re Oxfordshire Mind, the mental health charity, operating across Oxfordshire and Berkshire West.
Our passionate employees and dedicated volunteers are helping people with mental health issues find somewhere to turn for advice, information, and support.
We won’t give up until everyone experiencing a mental health issue gets both support and respect.
About the Role and the Service
The Safe Haven is a core part of Oxfordshire Mind’s Housing and Safe Haven (Crisis Support) portfolio. We work collaboratively with local health, Mental Health and VCSE services to offers effective, inclusive and responsive support to people experiencing mental health issues or poor mental wellbeing,
Oxfordshire Mind offers a variety of services including:
- Wellbeing Centres throughout the county
- The Information Service, including the information line, website and Oxfordshire Mind Guide publication
- Physical Activity and Wellbeing
- Oxford and Banbury Safe Havens alternatives to NHS support for Mental Health crises
- Embedded workers offering evidence-based 121 support in Primary and Secondary Care in Oxfordshire and Berkshire
- Services for Children and Young People
Open 365 days a year, Oxfordshire Safe Haven is a safe and welcoming space for when it feels like there’s no way out.
The Senior Service Manager for Safe Haven will support the leadership, development and continuous improvement of our Safe Haven, Crisis Alternative Service, readying us for successful retendering while ensuring services are safe, effective, high quality, contractually compliant and aligned with Oxfordshire Mind’s values and strategic objectives.
About You
We are currently looking to recruit a Senior Service Manager and would really welcome applications for it.
We would really like to know how your skills and experience match our requirements. If you feel they do, please tell us how you meet the below requirements:
- Experience managing a similar service
- Strong understanding of mental health issues, in particular suicidality, and their impact on individuals, carers and communities.
- Good understanding of clinical and non-clinical mental health services.
- Good working knowledge of safeguarding practice and how to apply it in a relevant setting.
- Good facilitation skills
- Knowledge of voluntary sector leadership or community-based service delivery.
- Commitment to ongoing learning and personal development.
- Substantial experience of leading and managing services and teams.
- Experience of contract monitoring and funder reporting.
- Experience of managing budgets and resources.
- Experience of working to quality assurance and service standards.
- Experience of using feedback to make positive service improvements.
- Experience of effective internal and external partnership working.
- Ability to build rapport and develop trust with a range of people.
- Ability to work well as part of a team and contribute to a collaborative management culture.
- Excellent organisational, IT and administrative skills.
- Ability to manage issues with a solution-focused attitude.
- Ability to support, motivate, develop and appropriately challenge managers and staff.
- Ability to take responsibility, use initiative and work creatively.
- Strong communication and interpersonal skills with staff, partners, funders and the public.
- Knowledge/Understanding of our values
Closing date: 23rd September 2026
Shortlisting date: 24th September 2026
Interview date: 28th September 2026
Interview location: Online via Teams
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
Please ensure that you match your skills and experience against the above and provide details and evidence of this in your application. If you don't provide this you may not be shortlisted for the role.
We welcome applications from people from all sections of the community, irrespective of race, ethnicity, gender, age, disability, sexual orientation, religion or belief. We are unable to provide sponsorship for visa applications.
Oxfordshire Mind is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all employees and volunteers to share this commitment. We therefore require a Disclosure and Barring Service check, for all our roles. The level of which will vary depending on the nature of the role.
No agencies please.
