Senior Services Manager Jobs in Charing Cross, Greater London

Background

Chapter One is a dynamic, growing charity with a vision of a world in which all children have the literacy skills needed to thrive. Our mission is to close the reading gap by providing children with one-to-one support at the time they need it most. We work in eleven areas/regions of the UK and will support 3000 children in 2023-24.

Our unique Online Reading Volunteer programme pairs struggling five to seven-year old (KS1) readers with reading support volunteers who are working professionals. The volunteer ask is very focused: readers commit 30 minutes a week to read with a child using a bespoke digital platform for an entire academic year. The results are transformative, boosting children's reading confidence and ability.

From a school perspective, online reading volunteers provide direct, meaningful literacy support for up to 10 pupils per class. The programme is particularly suitable for communities where it might be challenging to find parents and other volunteers who can commit to physically visiting schools to boost reading.

For more information please visit our website and watch this short video!

Job Summary

Chapter One is seeking a West Cumbria Programme Manager who is an excellent communicator and is able to both motivate and support schools and teachers to implement our online reading volunteers programme, and also to ensure that the programme’s impact and benefit to disadvantaged communities is maximised throughout the academic year.

The post is ideal for someone looking for part-time, flexible, term-time only work from a home base and who is able to travel frequently around West Cumbria. The postholder will be joining a team of established Programme Managers (also part-time) who work in different parts of the UK and will need to have some flexibility to work additional hours during busy autumn months, and conversely to work fewer hours during quieter periods of the year.

Key Responsibilities:

• Effectively explain Chapter One’s online reading volunteer programme and its benefits to school leaders and teachers

• Install, setup and maintain Chapter One equipment in participating classrooms

• Fully understand the operation of the Chapter One platform and database and communicate this to others

• Organise and conduct initial teacher training and follow-up

• Ensure a smooth initial launch of Chapter One’s programme in every classroom

• Liaise with colleagues performing technical and volunteer support roles

• Through regular visits to/contact with schools, provide on-going embedded professional learning and support to teachers throughout the year as needed

• Proactively monitor classroom adherence/fidelity to the Chapter One model, including systematic review of data reports and volunteer feedback, taking proactive action to resolve problems that arise

• Analyse and manipulate data (largely in Google sheets) to produce reports and identify trends

• Create monthly data summaries for all participating classrooms

• Lead annual review meetings for senior leadership at participating schools

• Support programme monitoring, evaluation and research as required

• Coordinate in person and virtual school ‘visits’ of volunteer teams to classrooms where necessary

• Liaison with corporate partners as required

• Weekly communication and status updates with Senior Programme Manager(s) and wider team

• As a new school year approaches, secure commitments from returning schools and find and target new schools to join Chapter One’s programme

Role Requirements:

Essential

• Highly motivated individual with excellent interpersonal and organisational skills
• Proven track record of working at a senior level in education, project management or a related field
• Proven strength in both written and verbal communication
• Highly IT literate, with excellent computer skills, able to troubleshoot software issues and adept with Google suite
• Ability to manipulate and analyse to draw useful conclusions to improve programme delivery
• Proven ability to work independently
• Self-starter and quick learner
• Ability to adapt and embrace a changing environment
• University degree
• Ability to drive and access to a car for work purposes

Desirable

• Two years of teaching/education experience with primary age children

Chapter One is an Equal Opportunity Employer. We value and celebrate diversity in backgrounds and experience and are deliberate about the kind of teams we are building. Literacy is a universal concern, and we need people from all backgrounds to maximise our innovation, creativity and impact. We especially welcome applications from persons who have experienced disadvantage and/or from those who are of Black, Asian and Minority Ethnic communities who are currently underrepresented in the organisation.

Chapter One is committed to safeguarding children and young people. All postholders are subject to a satisfactory enhanced Disclosure and Barring Service disclosure. Copies of our Safeguarding Policy and Safer Recruitment Policy are available on request.

Role: Finance Manager 

Location: The Royal Court Theatre, London 

Contract: Full time/permanent 

Salary: £36,000 - £41,000 (gross) per annum 

This is an exciting and varied role requiring an eye for detail and engagement across all departments within the organisation. The Finance Manager is a key role, responsible for the day-to-day finances and responding to queries as they arise for the organisation. Reporting to and working closely with the Finance Director, the Finance Manager will ensure the systems and procedures in place that safeguard the Charity and its subsidiary companies (ESC Catering Ltd and Royal Court Theatre Productions Ltd) are the most effective they can be. They will share the ambition and enthusiasm to enable and drive change in the department to meet the needs of this busy producing theatre that is constantly evolving. 

The Finance Manager line manages the Finance Assistant ensuring the transactional detail is accurately and efficiently processed in a timely manner. Working in a fully paperless operation the Finance Manager will take the lead on several of the systems used to produce all the records in Xero. The jobholder will also be a key player in producing for example: first draft Management Accounts, Catering accounts, departmental reports and help colleagues with analysis against budgets. 

The successful candidate will have:

• Knowledge of working with integrated IT systems such as Xero 

• A relevant finance qualification or 2 years’ experience and looking to work towards one 

• Ability to work to tight deadlines and manage a diverse workload 

• Ability to act with discretion and confidentiality at all times 

Further details of the role can be found in the job pack. 

If you have any questions about the role, please do not hesitate to contact the recruitment inbox ahead of the closing date. 

In this role, you will work with the National Campaigns Manager to plan, develop, deliver, and evaluate our digital campaigns across England, Wales, and Northern Ireland. Your innovative approach will help grow our base of digital supporters and create engaging online and offline campaigning tools.

Working closely with our Policy and Campaigns team, you'll ensure our campaigns are backed by solid evidence and clear policy objectives. You will manage our social media channels, creating original content that resonates with our audience, and ensuring our campaigns are consistently engaging and effective.

Collaboration is key in this role as you will work with various teams within the organisation.

We are looking for a proactive and dedicated individual who is passionate about making a difference. If you have a strong background in digital campaigning and are ready to take on a leadership role, we would love to hear from you.

Apply now to join us in creating positive change for those living with and affected by MND.

Hybrid Working Expectations: up to 2 days per week office attendance (Flexibility to attend the office more regularly on occasion may be required to meet business needs.)

What are we looking for?

A dedicated professional with a good understanding of health, social services, and welfare. You will have a good understanding of political decision-making processes at both national and local levels.

With experience in a campaigns environment in the third or public sector, you will have a proven track record in developing, planning, and delivering successful campaigns, with expertise in creating campaign materials and using e-campaigning software like Engaging Networks.

As a successful candidate, you will be outcome-focused, with strong reporting and negotiating skills. You should be able to manage your workload effectively and demonstrate good IT skills including experience with Microsoft Office.

A willingness to work flexibly, including some evenings and weekends, is required. Regular travel within the UK, including overnight stays, is also necessary.

For full role responsibilities please view the job description located within the Candidate Pack.

Our Benefits

• 28 days holiday, rising to 33 days after 5 years' service, plus Bank Holidays
• Access to UK Healthcare which includes reimbursement for dental appointments, eyecare, Health & Wellbeing screening and therapies
• Access to a 24/7 phone and video GP Service
• Life assurance
• Confidential counselling helplines
• Salary sacrifice schemes to include: Cycle to work & Buy and sell annual leave
• BenefitHub which offers lifestyle discounts and offers on everyday shopping
• Enhanced pension scheme
• Opportunities for training and personal development
• Hybrid working

How to apply

Please submit a CV and supporting statement. Your supporting statement should be no longer than one side of A4 and demonstrate how you meet the following areas of the role.

• Expertise in developing, planning and delivering campaigns to successfully bring about change.
• A good understanding of political decision-making processes nationally and locally.
• Excellent verbal, writing, presentation, organisational and administrative skills.

Where experience is asked for, please give one example showing what you did and what it achieved. Where we require evidence of ability, please explain either how you would approach that particular competence or give an example to support your suitability.

Alternative Applications

To provide an inclusive application process for all our opportunities, we are open to receiving alternative applications from candidates who may find it difficult to complete our online form.

About Us

Our vision is a world free from MND. Our mission is to improve care and support for people with MND, their families and carers. We fund and promote research that leads to new understanding and treatments and brings us closer to a cure for MND. The Association also campaigns and raises awareness so the needs of people with MND, and everyone who cares for them, are recognised, and addressed by wider society.

We are committed to equality and value diversity. We are working hard to remove perceived and actual barriers to participation for people with and affected by MND, current and future staff, volunteers, and stakeholders.

We guarantee interviews for disabled applicants that meet the requirements of the role as part of our commitment to the Disability Confident Scheme. Reasonable adjustments can be made as required.

Important Information

Adverts may be closed before the deadline once sufficient applications are received. To avoid disappointment, please apply early.

We request that recruitment agencies do not contact us in relation to this role.

We are looking for a Corporate Partnerships Manager to join the National Theatre Development Team.

The purpose of the role

The Corporate Partnerships Manager is responsible for delivering, renewing and evolving new and existing high-value, long-term corporate partnerships. They will work with the Senior Corporate Account Manager to support the team in delivering best-in-class account management. The Corporate Partnerships Manager will also support with new business and revenue generation through securing additional income.

The ideal candidate will have experience in managing a variety of corporate accounts and have a good understanding of the partnerships landscape and stakeholder management. The candidate will be a creative problem solver, with exemplary relationship building and customer service skills. The role will be focussed on both account management and new business. The candidate will have an ambitious approach to generating revenue through income growth opportunities and new business both with existing accounts and new prospects for the National Theatre.

The successful candidate will have the following: 

• Proven track record of securing income and managing partnerships/sponsorships, possibly gained within a target driven environment.

• Experience of negotiating bespoke partnership deals and benefit packages and composing commercial participator agreements or similar legal contracts.

• Demonstrable experience of managing stakeholder relationships, preferably with c-suite involvement

• Ability to effectively chair and manage external partner meetings, taking a confident and proactive approach whilst also being responsive and accountable for meeting outcomes

• Commercial awareness with knowledge of various corporate sectors

If that sounds like you, this may be the role for you!

Please note 

The closing date for the receipt of a completed application is Monday 17th June 2024 at 12 Noon.

We support and encourage people from a variety of backgrounds, experiences and skill sets to join us and help shape what we do. As users of the disability confident scheme, we guarantee to interview disabled applicants who meet the essential criteria for our vacancies.

Are you an organised, proactive professional with a passion for supporting senior leadership? Join a prestigious legal nonprofit organisation as an Executive Officer, where you'll provide high-level, efficient executive support to senior leaders, including the Chair and Chief Executive.

Cause: Professional Body

Role: Executive Officer/Senior PA

Salary/rate: £24+

Working arrangements: Role can be full/part time (flexible) Hybrid working!

Location: London

Employment Type: Temporary (rolling basis)

The department embraces a flexible working approach, with a primary focus on supporting the Chief Executive and Chair within the executive office. This role requires providing independent cover and support, ensuring efficient operations and effective assistance to senior leadership.

Main Responsibilities:

• Oversee and supervise diary management for the Chair and CEO, ensuring no conflicts and prioritising key meetings.
• Support key internal meetings by liaising with stakeholders, setting agendas, collating and distributing documentation, and producing accurate written summaries.
• Assist with drafting documentation for committees and correspondence as needed.
• Handle email, telephone, and postal enquiries and requests for information.
• Manage correspondence and documentation, including drafting documents where appropriate.
• Administer and record expenses, manage day-to-day resources against the budget, process credit card statements, and collate receipts for the Finance team.
• Develop and implement induction processes for the Chair of the Bar and Bar Council Officers.
• Manage travel arrangements, including efficient use of time and logistical arrangements for travel and accommodation.
• Organise key events and provide administrative support for governance meetings.
• Plan and deliver the yearly circuit visits programme, including preparing itineraries, briefings, and supporting documentation, liaising with Circuit Leaders, and following up on action points.
• Regularly review and consult with management on the effectiveness of administrative services, identify and analyse operational issues, and coordinate improvements.
• Manage Executive Office expenses, maintain clear records of office expenditure, handle invoices, and collaborate on budget development.
• Perform other tasks as delegated by the Head of Strategy, Planning, and Governance or Chief Executive.

To be considered for the role you will have the following, skills, knowledge, and experience:

• Significant experience providing executive support to high-profile stakeholders.
• Excellent written and verbal English skills.
• Strong interpersonal skills, able to handle face-to-face, telephone, written, and email enquiries confidently and politely.
• Demonstrable experience in successfully servicing committees and minute-taking.
• Proficient IT skills, including Microsoft Word, Excel, and PowerPoint.
• Meticulous attention to detail in drafting minutes, preparing papers, and organising meetings.
• Proactive approach with the ability to demonstrate initiative.
• Capable of working under pressure, prioritising workload, and balancing competing priorities to achieve results.
• Confident communicator, able to interact effectively and professionally with a wide range of people at all level
• Ability to make and carry out decisions, knowing when to confer with colleagues or refer matters onward.
• Some knowledge of the legal profession and an understanding of higher education in the UK are advantageous.

The successful candidate will be committed to ensuring the needs of the Chair, Officers, and Chief Executive are fully met and supported.a You will maintain effective and efficient Executive Office functions, identify and implement necessary new office processes and systems, produce high-quality documentation on time with minimal editing, accurately record and follow up on decisions made in key meetings, keep accounting and expense records up-to-date and accurate, manage projects effectively, and ensure smooth and efficient meetings and travel arrangements.

How to Apply:

To apply for the Executive Officer/Senior PA role, please reply and upload your CV quoting reference 81250SOH and we can provide more information to you.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

Science and Policy Project Manager

Permanent

Salary: £45,000 - £47,000 per annum, plus benefits

London N1

Full time – 37.5 hours a week 

We’re a hybrid working employer, meaning you’re required to come into the office 2 days per week, currently Tuesday and Wednesday or Thursday

Closing date: 5pm, Monday 17th June 2024

Interviews: 3rd – 11th July 2024

An exciting opportunity to work with WCRF International’s Science and Policy Departments

World Cancer Research Fund International is a leading authority on cancer prevention research related to diet, weight and physical activity. World Cancer Research Fund International is a not-for-profit organisation that:

·Commissions and analyses worldwide scientific research

·Influences public health policy at the highest level, and acts as trusted advisor to governments and other official bodies from around the world

·Leads & unifies a network of cancer prevention charities based in Europe and the Americas. 

We are seeking a Science and Policy Project Manager who will provide project management support across the science and policy departments for the core programmes and for cross cutting activities such as conferences and communications. You will report to the Director of Research, Policy and Innovation with the delivery of the science and policy strategies. You will also work closely with the Assistant Director of Research and Policy and there will also be interaction and communication with the Heads of Research Funding, Research Interpretation and Policy and Public Affairs as well as other colleagues in the network countries. 

You will be educated to MSc level in Public Health, Nutrition, Epidemiology or closely related field and have experience working in a research/public health setting and developing scientific/policy reports, summaries and presentations. You will have proven scientific project management skills with experience in monitoring progress, performance reporting and delivering projects on time and budget. You will have excellent interpersonal skills and proven ability to work collaboratively within a multidisciplinary team environment, and with stakeholders at all levels.

Application Details:

If you are interested in this role and feel you possess the necessary requirements, please submit a current CV and covering letter (maximum 2 pages) by the closing date. You must have current right to work in the UK.

Please note: Your cover letter should highlight how your skills and experience will benefit WCRF International and equip you for the role, using specific examples to illustrate how you meet the job and person specifications. 

Due to the high volume of applications we receive, we are only able to provide feedback to shortlisted candidates. If you do not hear from us within 14 days of the closing date, please assume your application has been unsuccessful on this occasion. 

We are seeking a motivated business manager who is committed to improving health outcomes for children and young people and reducing health inequalities. The successful candidate will provide exceptional organisational, financial, & business support to continue to grow the organisation. 

SAPHNA is a professional organisation and charity established in 2006. We are the voice of school and public health nurses across the UK, and the Crown Dependencies. Our mission is to achieve equality and excellence in school nursing practice leading to improved health outcomes and reduce health inequalities for all school aged children, young people and their families and communities.

We strive to take forward the Public Health agenda by working in partnerships to influence health, care policy, and support the workforce, for the benefit of children and young people and the communities where they live and learn.

The initial contract is 12 months fixed term with a view to extension. There will be a 3 month probational period.

24 hours per week, £33,000-35,000 pa, pro rata and depending on experience. Pension included.

The role is home based with ability and willingness to travel across UK when required. Flexible working hours to be agreed and to meet the needs of the organisation. Holiday allowance is 25 days per annum pro rata plus bank holidays.

Main Responsiblities: 

• Supporting the Professional Officer in managing finance, human resources, risk management, quality, operational change, board activities and business planning for the organisation.
• Providing programme management support for SAPHNA bidding, budget, invoicing, and contract management processes.
• To support the development and delivery of SAPHNA business planning and prioritisation, including horizon scanning and creating business cases and new opportunities for income generation. 
• To support the Professional Officer in ensuring all the organisations charitable obligations are met.
• To support the Professional Officer and SAPHNA team as required in any other related work- streams.
• Line manage the administrator assistant and have organisation oversight and governance responsibilities of the office based processes.

The SAPHNA is an expanding and evolving organisation, as such the job description and person specification will be reviewed on an ongoing basis in accordance with the evolving needs of the wider team.

Refuge Manager 

Salary: £40,221, 5 days a week

The Refuge Manager post is instrumental in the delivery of care, a safe environment and a comprehensive package ofservices that meet the needs of the MENA women at risk of VAWG in our refuges. The post holder will be responsible formanaging IKWRO’s refuges and providing advice, advocacy, and casework support. The post-holder is required to demonstrate sensitivity and an awareness of the culture and needs of IKWRO’s service users in all aspects of their duties and responsibilities.

Above post is open to women only and are exempt under the Sex Discrimination Act 7(2) (d) and (e) and the Race Relations Act 5(2) (d) 1976. No agencies please.

Closing Date: 30th June 2024 

Interview Date: Week commencing 1st July 2024

London’s Air Ambulance Charity continues to develop a supportive and enabling environment that gets the best out of our people. We promote a culture of progression and professional advancement offering a range of learning and development opportunities. In addition we offer flexible working options, wellbeing packages and family friendly employment policies.

This is an exciting time to join London’s Air Ambulance Charity. We are in the midst of the largest appeal in our history aiming to raise £15 million by Autumn 2024 to replace our two helicopters, and at the end of the year we will be launching our new 15-year strategy which will set the direction for the service until our 50th anniversary. 

The role is offered on permanent, hybrid basis and is responsible for delivering the website strategy to support online presence, functionality and to grow digital performance. You will join the lively and passionate MarComms team, which is firmly integrated within our Fundraising Department, as the first point of contact for all website-related activity, advising teams and supporting campaign planning wherever website integration is required.

You will have experience in a similar role and hold in-depth knowledge and experience of current digital trends, tactics and strategy to be able to advise on digital approaches. You will have passion and enthusiasm for the work of London’s Air Ambulance Charity and hold strong communication skills with a flexible approach to work.

If you think this role is for you, apply today or contact us for more information.

We pride ourselves on our dedication to being an employer that values diversity, we firmly believe that each team member can provide a unique perspective and valuable contribution to the lives of the people we serve, applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

In this role you will become our lead on two vital areas of work, to ensure exceptional employability and careers support for some of the most marginalised young people with barriers to employment.

You will:

• Lead our Alternative Provision programme - ‘Inspire to Work’, in partnership with Woodbridge Park Education Service (Hounslow Pupil Referral Unit), providing Year 11 students with meaningful employer engagement, workplace experiences, one-day-a-week supported internships and transition support.
• Develop and deliver our SEND services, resources, delivery and tools to ensure very high standards and impactful delivering for young people. You can read more about our SEND services here.

This position will play a fundamental role in Spark!’s growth and future success, enabling us to expand our reach and deepen our impact for young people who will most benefit from our support.

To succeed in this role you will have the passion, skills and experience required to work directly with neurodiverse young people and those within Alternative Provisions. You will thrive in a fast-paced working environment, able to work independently and as part of a supportive integrated team. You will have a lot of energy, alongside a motivation to have a significant impact on the lives of young people.

The position of Chief Operating Officer is an exciting new role within the charity. The last few years have seen Coram’s Fields grow both operationally and financially, and we now employ around 65 staff and in 2024/25 are expecting to turnover c.£2.4 million.

As our organisation and team has grown, so too has the need to strengthen our infrastructure and we are now looking for an experienced and skilled COO, to drive operational improvements across the key areas of HR, Finance and commercial.

Coram’s Fields prides itself on having a strong, values led culture, and one where our commitment to our staff and their development is matched by the commitment we bring to the children and young people we support every day. Building on this by developing and embedding high quality people management systems and creating a culture of best practice across all our teams will be a key part of your role.

Over recent years, we’ve been working hard to build our financial resilience and develop a more sustainable operating model, including further investment in our fundraising team. We’ve made significant progress, but we know there are plenty more opportunities to strengthen our work in this area. Modernising our financial systems and strengthening financial capabilities across our management team will be a focus of the role and you will relish the opportunity to impart your own financial knowledge and skills on those around you, to support the delivery of even better outcomes for the young people we serve.

The success of our financial model is underpinned by just under half our annual income coming from commercial revenue streams. You’ll bring a proven track record of maximising commercial income opportunities, a keen eye for spotting new ones, and the ability to cultivate these into financially rewarding ventures that support our overall sustainability and mission.

To be successful, you'll need to be an outstanding communicator, capable of building relationships with a broad range of stakeholders, from service managers on the ground, to our Trustees.

Our commitment to changing the lives of children and young people for the better is unrelenting and your reward in this role will be quite simple – to play an instrumental role in building the capacity of our team and the organisation to deliver even greater outcomes for the young people we support.

Are you looking for a new role where you can make a tangible difference to a small charity? Would you like to work for an organisation that is described as kind and supportive by it's members? We are currently recruiting for a new Charity Manager. 

At the University Mental Health Advisers Network (UMHAN) we empower Mental Health professionals working in education to develop their skills and expertise, and practice safely by providing networks, training and resources. We believe that mental health conditions should not be a barrier to accessing higher education, experiencing it positively or to benefitting from the opportunities that it creates. We actively work to address inequalities for students with mental health conditions.

This is an exciting time to join us as we are:

• Planning a name change
• About to start our strategy review to plan our next few years' development

This role offers a great opportunity for someone who enjoys a mix of self-driven and collaborative work and is keen to deliver impactful services to our members and the sector as a whole. 

We’re looking for someone with excellent all-round management skills, who is experienced in developing funding opportunities and services.

Networking and communication is a large part of the role and so you will need confidence to be able to communicate and develop relationships with a wide range of people. Our members are at the heart of our work, and you will need to be able to represent them, and the students they work with. We currently work with the Office for Students, Department of Education, Student Loans Company and UCAS, as well as other sector organisations, and are on advisory boards for several large research projects. 

Please have a look at our website for more information about who we are, what we do and how we operate.

JOB TITLE: Charity Manager

LOCATION: Remote

RESPONSIBLE TO: Board of Trustees, through the Chair of the board

RESPONSIBLE FOR: Administrator, Policy & Engagement Officer

SALARY: £33,000 - £38,000 (£26,400 - £30,400 pro rata)

Application deadline: 2/7/24 midday

Benefits of working for us

We offer flexible working, to help you manage your homelife, external commitments and wellbeing. We are happy to pay for co-working space for you. 

As well as generous annual leave, the Charity Manager enjoys a wellbeing half day per month.

We also have a budget for ongoing training, so that all staff can feel confident in their role.

Job description and person specification

For a full job description and person specification please see our attachment. Although we are looking for particular skills and experience, we highly value people's capacity to learn and try new things. You need to be passionate about creating an equitable society for all, whatever your background.

Main roles and responsibilities

• You will provide strategic leadership and direction to the charity, developing business plans and measuring impact
• You will represent the charity in key forums and promote our work and that of our members
• You will oversee effective governance of the charity, working closely with the Chair and Board of Trustees
• You will help to ensure the organisation is sustainable and financially viable, developing new funding streams and partnerships
• You will promote a positive and healthy working environment, demonstrating leadership through personal example and continuing our work to ensure UMHAN is an organisation that people want to belong to and work with

Person specification 

Essential requirements include:

• Educated to degree level, or postgraduate professional qualification, or can demonstrate equivalent qualifications, skills and experience.
• Experience of working in Higher Education, membership organisation or charity
• Recognised management qualification or equivalent experience
• An alignment with and commitment to the aims, purpose and vision of UMHAN
• A commitment to equality and diversity within the workplace and the delivery of services
• Substantial experience of business and strategic planning, with an ability to create objectives, track performance and deliver results
• Experience of developing good working relationships with a wide range of people at all levels
• Adaptable and flexible to new and changing working practices
• Highly self motivated; driven
• Resilient, with techniques for working remotely, managing a wide portfolio of responsibilities, within established budgets, and successfully meeting deadlines

Although we offer remote working, you must have a current right to work in the UK. 

About the role:

When a person or their family member sustains a spinal cord injury it is a life changing experience. They can experience a huge drop in confidence, lose their independence and can feel isolated and that no one understands what they’re going through. Back Up was started by volunteers and our volunteers remain at the heart of everything we do, including shaping and delivering our range of services.

The Volunteer Development Assistant will be the main point of contact for volunteer enquiries and requests and will work across Back Up to understand volunteer needs in order for the volunteer team to grow and support delivery of our life changing services. They will be responsible for the administration and coordination of the annual calendar of volunteer training events ensuring that prospective volunteers feel supported and well prepared, and everything is in place for delivery of high-quality training.

Lived experience is an advantage; but most important is you sharing our commitment to transform the lives of everyone affected by spinal cord injury.

For full details please see our role description[BH1] .

About us:

At Back Up, we have big ambitions. Over the next few years, we’re going to be transforming the lives of even more people affected by spinal cord injury.

Together we’ll be working hard to make sure everyone affected by spinal cord injury has access to the support they deserve; and we are the only spinal cord injury charity in the UK providing specific services to children and young people.

At Back Up, inclusion is at the heart of everything we do. Please read our Equality, Diversity and Inclusion Policy Statement. We are committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected. We particularly welcome applications from those from black, Asian or ethnic minority backgrounds or those with higher level spinal injuries.

In 2024 Back Up won The Times and The Sunday Times Spotlight Award for Best place to work for disabled employees. As well as this, Back Up has been voted one of the top ten charities to work for (Third Sector Best Charities 2020). The enthusiastic, inclusive and supportive spirit of our very skilled staff ensure excellence in the services we deliver.

Welcome to Retail with a difference.

Please note this is a field-based role covering the Surrey and Middlesex areas.

What if every sale you made, every display you created, every customer you enticed in, made a difference to someone’s life? And to your local community? Here at a Princess Alice shop, it does. 

We are a quality retailer with care at our core. Every sale you make, makes a world of difference to the patients we support – and their families and friends. We are on over 40 high streets, turning takings directly into outstanding care. Care you make possible, and can take pride in. 

As an Area Manager, you are our Ambassador on the high street, and we never forget that. We are big enough to support you with professional distribution, campaigns and training, yet small enough for you to see the real impact your work has. Locally. In our Hospice. Every day, our Customers know us, value the quality of our offer and are proud of turning their purchases into priceless care.

About the role: 

As an Area Manager, you’ll lead and support shop teams across your designated area, made up of paid and voluntary staff. You will take full accountability for the profit of a mixed portfolio of shops in the Surrey and Middlesex area; this accountability extends to all income streams and controllable shop expenses. You will also be instrumental in developing and delivering, through your shop teams, high levels of supporter experience through well-presented shops and excellent supporter service. You’ll work closely with the Head of Retail and other Hospice colleagues in the day to day running of the business and contribute to all future development. 

This is a full time, field-based role. You will have an office base but the majority of the working week will be spent in shops with a need to travel daily between your shops. You’ll need to hold a current driving license (maximum 6 penalty points). The role also includes working ad hoc weekends, as needs of the business require.

About You: 

This position would ideally suit an experienced Area Manager, with a background in charity. However, we welcome applications form Area Managers with a solid background and transferable skills from the retail industry.

With proven people management experience, you will be confident, friendly, and possess excellent communication skills coupled with a high degree of competence in IT skills.

You will be self-motivated, able to handle conflict, problem solve and develop working relationships at all levels. Additionally, you will be extremely well organised, flexible and able to manage several tasks simultaneously.

As well as our competitive salary package and the opportunity to join an organisation which places patients at the heart of what we do, we also offer a range of great benefits, which include:

• 27 days’ annual leave, plus recognised public holidays – rising to 29 days after 5 years’ service and 33 days after 10 years’ service
• Training support and development opportunities 
• Employee Assistance Programme – promoting staff wellbeing 
• Access to blue light card discount 
• Access to Pension Scheme 
• 25% discount in our shops

If you are a dynamic and organised person and you feel you have the skills and experience for the role, we would love to hear from you!

Discover a career where retail means more. The difference is You. 

At Princess Alice Hospice we are passionate about creating an inclusive workplace that values diversity. We are fully committed to equality of opportunities, and we warmly welcome applications from all backgrounds and cultures.

We are signed up to the Disability Confident scheme and we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy. We are a place where you can be you.

Please visit our Privacy Notices section to understand and be aware of how we use the data you provide to us.

All of our vacancies except from retail are subject to a relevant DBS check.