Service administrator jobs in epsom and ewell, west midlands

Department: Programmes

Reports to: Head of Programmes

Location: Home-based, with travel across England, Scotland, and Wales

Contract: Full-time, Permanent

Benefits:

• 25 days holiday plus England bank holidays
• Employer pension contribution up to 5%
• Life insurance, critical illness cover & private health benefits
• 37.5-hour workweek

Note: This role requires travel with overnight stays across England, Scotland, and Wales.

About British Gas Energy Trust (BGET)

British Gas Energy Trust (BGET) supports individuals and families across England, Scotland, and Wales who are struggling with energy debt and financial hardship. This is an exciting opportunity to support the effective management of the Trust’s third party funded organisation grant programmes across England, Scotland and Wales

Key Responsibilities

· To act as the managerial point of contact between the Trust’s Grantees & the Trust ensuring programme materials up to date.

· To create documentation linked to grant programmes, such as Applications, Review Templates, Scoring Matrix and Grant Agreements.

· Build & manage positive “listening & learning” relationships with organisational grant applicants.

· Help ensure BGET learns from best practice delivery, and identify, recognize & respond to issues or opportunities as they arise.

· Undertaking both face to face and virtual monitoring visits as part of the project initiation, ongoing KPI and impact evaluation process, creating comprehensive follow-up reports and end of year reports.

· Ensure visibility & assurance of current policies and practice are in place with funded entities, identifying any risk to the Trust e.g. Safeguarding & Data Protection.

· Collect communication materials and help the Trust to amplify the voices of the organisations we support.

· In-put to the day-to-day contractual relationship with our Grant Management System provider, keeping data current and identifying improvements.

Reporting & Contract Management:

· Help ensure that organisations are supported to meet their obligations under their grant agreement, including KPIs and other reporting tools.  Including identifying risks to delivery and supporting the grantee to help resolve any challenges with delivery that impact on the grant obligations. 

· Collate comprehensive and clear feedback, data and information to monitor performance and impact on an ongoing and regular basis.

· Input into coordination, collection and analysis of Ofgem end of year reporting information.

· Ensure all data collection aligned to current Data Protection regulations and use and storage of data is in line with the Trust’s own policies and provide reassurance to the CEO and Board.

· Prepare clear and informative monthly programme updates and support the preparation of quarterly programme reports to the Board to clearly evidence operational delivery across the grant portfolio. 

· Ensure that the outcomes and KPI information are used to create impact reports during the contract period.

· Conduct monitoring visits to funded projects, (in person and online) ensuring accurate briefing notes and write up of meetings are compiled and logged appropriately.

· Establish clear reporting systems with each grant organisation and ensure accurate notes of quarterly meetings with portfolio of projects.

· Work with Finance to ensure grant funds are expended in line with grant agreements and any regulatory requirements.

· Ensure accurate data is in place for year-end reporting.

Knowledge Sharing

· Identify and develop opportunities for the organisational grant applicants to work collaboratively and share learning.

· Create and deliver events for our projects either online or annually at our Annual Advisors Gathering.

· Ensure case studies and other content is collated from the projects to share through our channels.

Person Specification:

Skills and Knowledge:
Essential:

· Strong project management skills, with relevant project management software training.

· Good written communication skills, with the ability to build effective working relationships.

· Strong at operational and project management with the ability to meet deadlines.

· Accuracy and attention to detail with a methodical approach.

· Flexible approach to changing circumstances, prepared to re-order priorities as required. 

· Practical “can do” approach with ability to manage multiple work streams.

· Highly adept at Office 365 and Excel, technically confident in managing Grant Management systems.

· Significant experience monitoring grant programmes including KPI reporting, assessment and write-up.

· Excellent written communication skills, with an ability to communicate with confidence to a wide range of individuals and audiences.

· Excellent analytical & numerical skills with the ability to interpret data and share insights.

Desirable:

· Stakeholder management experience

Experience:

· A proven track record of managing effective operational delivery of impact focused grant making projects or programmes. Including grant programme design.

· Experience of developing and managing positive, equitable partnerships.

· Responsibility for managing our Grant Management System including establishing reporting systems and dashboards for the Senior Leadership Team and Board.

This role is an opportunity to make a real difference in communities across the UK, working directly with organisations that deliver tangible support to those who need it most. If you are passionate about tackling fuel poverty and have the skills to drive a high-impact programmes initiative, we encourage you to apply.

Please note that we are not able to offer sponsorship and the successful candidate must hold the right to work in the United Kingdom. 

A basic DBS check is a requirement of this role. 

* We are not accepting requests to work with third party recruiters for this or any other vacancy. *

Employment Specialist

Location: Woking, Surrey

Salary: £28,182 - £29,547 per annum inclusive

Job Type: Permanent 37.5 hours per week

Areas of service delivery: Surrey Heath & Farnham

Please note: This role requires a UK Driving Licence and access to a car; You must be prepared to travel and occasionally work outside office hours as required.

Service delivery is Surrey and borders wide; however, the post holder will be covering the areas of Surrey Heath & Farnham, with the possibility of supporting neighbouring locality.

Are you interested in helping people who have, or are recovering from, mental health problems, integrate back into work? Would you like to be part of an organisation that counts on the professionalism, insight, expertise and passion of its staff to inspire individual recovery for the people they work with? Then join us as an IPS Employment Specialist.  

We help individuals with mental health problems to find paid employment. We also support people to retain their employment when they are struggling at work due to their mental health. We also advise and support employers about mental health in the workplace. But it’s only possible with the help of people like you.

Your challenge? To do everything you can to help the individuals we work with to source appropriate work experience placements with local organisations/employers. Day to day, you’ll offer support, careers advice and guidance, helping people to set their own recovery and employment focused goals and provide training in personal and skills development such as CV preparation, interview techniques etc. You’ll also be responsible for establishing and maintaining positive links with the Mental Health Integrated Community Service (MHICS), partner organisations, local employers and have the initiative to develop and promote the service.

Additionally, you will have responsibility for maintaining efficient admin systems to ensure referrals, assessments and reviews are completed in a timely manner.

As well as a good understanding of mental health problems and the issues and barriers this can create for our clients, you’ll need excellent motivational, presentation and listening skills and a willingness to travel in the local area and to work outside of office hours as required.

To Apply

If you feel you are a suitable candidate and would like to work for Waythrough, please click apply to be redirected to their website to complete your application.

We are committed to increasing our diversity and we would welcome applications from those with lived experience and/or anyone from a Black, Asian or Minority Ethnic group.

This is a rolling recruitment process. Shortlisted candidates will be interviewed as and when they apply.

When applying, please upload a CV and attach a covering letter explaining why you are applying for the role.

Learning and development is important to us, and we are pleased to be able to offer a wide range of apprenticeships. We hire apprentices into specific roles as well as offering apprenticeships to the workforce. Anyone can apply to undertake an apprenticeship relevant to the role as long as they are in a permanent post and have successfully passed probation.

Waythrough launched in October 2024 following the merger of Humankind and Richmond Fellowship (RF). Aquarius supports people in the Midlands affected by substance use or gambling. It was a subsidiary of Richmond Fellowship and is now a subsidiary of Waythrough.

We are specialists in mental health, alcohol, drugs and related areas. We provide high quality, evidence-based services, which are designed around the needs of the people we support. Our vision is to break down the barriers that stop people getting the support they need to live a life they value.

We are currently seeking an experienced Programms & Communications Manager to plan, execute, and manage various projects and events that align with BIMA's mission and objectives. This role requires a dynamic individual who is detail-oriented, capable of managing multiple priorities, and experienced in project coordination. The ideal candidate will be a strong communicator, problem-solver, and self-starter who thrives in a fast-paced environment.

Job Title: Programmes & Communications Manager
Salary: Up to £30,000 per annum, depending on experience
Duration: 12 months fixed term contract, with possibility of extension
Hours: 37.5 hours a week, occasional evening and weekend hours
Location: Remote, very occasional attendance at events

About BIMA

BIMA is a membership organisation who aims to bring together Muslim Healthcare Professionals to inspire, unite and serve the community. Our mission is to be the professional home that connects, benefits, and represents our members, enabling positive transformations in the communities we serve.

Job Summary:

We are seeking a highly organised and proactive Programms & Communications Manager to support our events, marketing, website management and membership functions. This role requires a dynamic individual who is detail-oriented, capable of managing multiple priorities, and experienced in project coordination. The ideal candidate will be a strong communicator, problem-solver, and self-starter who thrives in a fast-paced environment.

Responsibilities

• Project Management/ Event Management

  1. Managing and coordinating BIMA events, iftar, events, dinners, charity health promotions.

  2. Coordinate local network projects/ activities for Luton Muslim Health Alliance and London Muslim Health Network, ensuring deadlines and deliverables are met. 

  3. Track project progress, and provide status updates to Senior Management Team.

  4. Support logistical requirements of the events, this may include but not limited to printing, refreshments, liaising with venues, volunteers, stakeholders.

  5. Facilitate team meetings, document minutes, and follow up on action items.

  6. Evaluating and completing written reports on the projects and deliverables. 

• Marketing Management

  1. Assist in the execution of marketing campaigns, including email marketing, social media, and content creation.

  2. Content creation and curation, working with a marketing agency, ensuring consistency with branding and messaging.

  3. Collate marketing materials, ensuring consistency with branding and messaging.

  4. Maintain marketing databases and mailing lists.

  5. Management/ Engagement on Social Media Platforms. 

  6. Assist with promotional activity for BIMA events.

  7. Creating an evergreen campaign on membership growth.

  8. Marketing Administration

• Membership Onboarding

  1. Reviewing and processing membership sign ups via the website.

  2. Reviewing and processing members on BIMA’s whatsapp community.

  3. Maintain and deliver professional customer service for membership queries.

• Administration

  1. Supporting BIMA teams and colleagues in organising and delivering projects and events, this may include but not limited to email management, marketing and promotion, database management and logistical support.

  2. Support senior leadership in administration and management of the email inbox.

Person Specification

• A Bachelor's degree or equivalent experience in a relevant field, such as event management or project management

• Demonstrated expertise in marketing, event planning, and website management, with a track record of successful campaigns and initiatives.

• Exceptional writing skills with the ability to create compelling, persuasive, and well-structured content tailored to diverse audiences.

• Strong verbal and written communication skills, with proficiency in English at a professional level.

• Proven ability to manage multiple projects simultaneously, meeting deadlines and ensuring high-quality outcomes.

• Proficiency in Microsoft Office Suite and Google Workspace.

• Experience with website management platforms (e.g., WordPress) is highly desirable.

• Excellent organisational and time management skills, with a keen attention to detail and the ability to prioritise effectively.

• Ability to work both independently and collaboratively within a team environment, demonstrating adaptability and problem-solving skills.

• Highly self-motivated and proactive, with a strong drive to take initiative and achieve goals.

The Project Manager will play a vital role in furthering BIMA's mission to serve the Muslim healthcare community in the UK.

If you have a passion for organising impactful projects and events and have experience in project and event management, we encourage you to apply for this rewarding position.

Application Process

Applications will be subject to an agreed date to interview and reviewed on a rolling basis, with a final deadline to apply of 31st May 2025. This advert may close if we find the right candidate before then. You are therefore strongly encouraged to apply in advance of the application deadline.

Macular disease is the biggest cause of sight loss in the UK, with around 300 people diagnosed every day. The Macular Society is the only charity determined to beat the fear and isolation of macular disease with world class research, and the best advice and support.

To support people affected by macular disease now, the Macular Society provides a range of support, information and services. Our research programme is focused on finding new treatments and a cure to Beat Macular Disease forever.

This exciting role is responsible for delivering income from a range of donors and prospects, with a focus on trusts and foundations, lottery and statutory sources, as well as HNWI. We are looking for an ambitious and strategic fundraiser with a proven track record of raising significant funds from charitable trusts and foundations, lottery and statutory sources as well as HNWI, who, alongside our existing team, will help to grow and develop this area of fundraising for the Macular Society. The post holder will have a proven eye for detail, an analytical nature, first class relationship management skills and a flair for writing successful applications.

In return, we provide a great working culture – we do something worthwhile and are proud to work together to Beat Macular Disease – as recognised by our inclusion in The Sunday Times Best Places to Work 2023 list. 

We offer flexible working options, 26 days annual leave, rising to 27 after one years’ service, the ability to buy or sell annual leave, supportive family policies, and 6% pension contribution.

We are passionate about treating people fairly and as equals, doing so is instinctive to us. To Beat Macular Disease for all we know we have work to do. That’s why we are keen to hear from people of all backgrounds who have the skills and experience we are looking for. We particularly encourage applications from people from under-represented groups, to help ensure what we do and how we do it is inclusive – for everyone.

As Fundraising Grants Officer, you’ll play a vital role in securing funding from a variety of sources. Sitting within the Philanthropy team, you will contribute directly to our ambitious income targets by identifying and applying for grants and funding opportunities.

You’ll have excellent writing skills with an innate understanding of how effective verbal communication and writing skills can influence people’s decisions. This role offers the unique chance to gain hands-on experience in writing compelling grant applications, while also developing broader fundraising skills across trusts and foundations, major gifts, and corporate partnerships. It’s a fantastic opportunity for someone looking to grow in a dynamic and supportive team.

Drawing on your experience in fundraising, grant applications, grant-giving, or grant management you’ll play a key role in supporting our mission. This is an opportunity to grow professionally while making a meaningful contribution to our goal of advancing human health through medical research.

We would like to hear from you if you can demonstrate:

• Experience of undertaking research to identify and assess potential funding opportunities.
• Effective written communications with a persuasive writing style.
• Experience of successfully making or reviewing fundraising or grant applications in a charity. grant-giving organisation, research funding organisation or scientific setting.
• Strong research and analytical skills with excellent attention to detail.
• Working in an organised manner, managing deadlines effectively and responding flexibly to work priorities.
• IT literacy and experience in effectively using a CRM system for fundraising.
• Developing and managing effective working relationships with colleagues and external stakeholders.

We will offer a salary of between £29,000 and £34,000 depending on experience for a 36-hour week. Ideally you will be a full-time employee but we are happy to consider a part-time contract (min 0.8 FTE). This post will be offered as a permanent contract.

We value spending time working in-person to develop strong connections with each other and with our mission, so you will be based at our central London office for a minimum of three days a week (usually Monday, Tuesday, and Thursday) with the option to work remotely for the remainder.

At the Medical Research Foundation, we believe that diversity drives creativity and innovation. We are dedicated to promoting equality of opportunity, fostering fairness and inclusion, and creating an environment where everyone feels that they belong.

We especially welcome applications from individuals from minoritised groups, including those from Black, Asian, and minority ethnic backgrounds, disabled people, and members of the LGBTQI+ community.

The Community Engagement Officer is an essential role in fostering strong relationships with current and prospective members of the School Library Association community. The postholder will provide frontline support, drive online and in person engagement through outreach initiatives, and contribute to the growth and sustainability of the membership base. This is an exciting opportunity for someone passionate about school libraries, education, and community-building.

With a particular focus on coordinating and supporting our Branch network, you will collaborate on initiatives for development, delivery and new projects as they come online. You will be the first port of call for advice and expertise relating to school libraries and enabling our members to more effectively support their school communities. Supporting the delivery of online and in-person networking events and workshops for members, you will work with your SLA colleagues, in particular the Training and Events Officer, to deliver a high-quality member offer and to ensure member needs are reflected in all offerings. The ability to travel to training and events across the UK is essential. Duties include:

Branch network and member support

• Work with the CEO to develop the SLA Branch Network and accompanying strategies
• Identify opportunities for developing initiatives to grow and develop the Branch network community, that will deliver on the SLA mission
• Develop strong relationships with local, regional and national stakeholders to support network growth and enable members to take full advantage of all relevant opportunities available to them
• Provide advice for SLA members on all aspects of school libraries, ensuring they are supported and can be as effective as possible in their school communities 
• Drive engagement and development of online communities as part of the branch network

 Training and events

• Work with the Training and Events Coordinator to support and deliver a calendar of exciting, engaging and informative events
• Support the delivery of online and in-person networking events and workshops with a focus on the Branch network community
• Represent the association at relevant events and for programmes (e.g., conferences, webinars, book awards) to promote membership and services
• Support training and event delivery (online and in-person), engaging and inspiring audiences as needed
• Support development of training programmes, toolkits and resources using member insight to inform

Outreach and communications

• Coordinate the mentoring scheme and ensure it is promoted effectively, with necessary support and development available to mentees and training for mentors
• Use your sector insight to identify opportunities for development of research and other initiatives, maintaining links and horizon scanning
• Provide SLA consultancy aligned with strategic approaches, supporting schools with development of their libraries, reading and information literacy provision to help children and young people reach their full potential
• Contribute to SLA communications such as TSL, newsletters, updates, and promotional materials
• Oversee the book review process in support of TSL, our quarterly journal
• Supporting management of the SLA resource library, working with colleagues to ensure alignment
• Support outreach to new audiences

Building relationships and an ability to foster collaboration and community engagement will be an important part of this role. All team members contribute to office admin, maintaining member data and general office support.

To be successful in this role you should ideally be able to demonstrate:

· experience of working in school libraries, the education sector and a strong understanding of the education landscape

· clear understanding of the curriculum and teaching and learning outcomes

· knowledge of children and young people’s literature

· experience developing and delivering inspirational training, to small and large groups, both online and in person

· experience creating training resources, toolkits and teaching and learning resources

· ability to galvanise and inspire others with flair and creativity

· the ability to manage own workload, prioritise and meet competing deadlines

· the ability to work hours flexibly around event and training delivery

An expert communicator, you will be experienced in developing relationships with a variety of stakeholders at all levels. Experience of consultancy, schools’ engagement and outreach would be advantage.

The salary for this position is £19, 594.59 (FTE £29,000) for 25 hours per week, and comes with a 6% employer pension contribution.

We are open to discussing flexible working patterns, condensed hours or other arrangements we may not yet have thought of. This is a remote working role, with monthly all team meetings which you will be required to attend, in addition to training and events across the UK. Working patterns can be negotiated. We strongly encourage candidates of all different backgrounds and identities to apply. Each new role provides us with an opportunity for us to bring in a different perspective and  we are always eager to diversify our team. The SLA is committed to building an inclusive, supportive place, where you can do brilliant and rewarding work.

Why work for the School Library Association?

We are in an exciting period of growth in the history of the SLA, with a new CEO, coinciding with the opportunity to influence a new government. Plans to redevelop our offer are in progress and you will have the opportunity to influence new approaches and ways of working. We are a small, friendly team who support each other to deliver an excellent service to our members and passionately believe in the power of school libraries to transform children and young people’s personal, social and educational outcomes.

Annual Leave is 25 days plus bank holidays. We offer free mental health support and counselling sessions and brilliant discounts with a variety of retailers including up to 40% off Vue cinema tickets through our HR partner.

About the School Library Association

The School Library Association (SLA) is an independent charity and membership organisation that believes every pupil is entitled to effective school library provision. The SLA supports all those working in school libraries. We have been representing the school library sector for more than eighty-five years, with membership to the Association thought of as essential to all those who work in and around school libraries. Membership to the SLA provides training, support in advocating with senior leadership teams, incredible discounts and collegiate networking opportunities for everybody working in and with school libraries.

How to apply

To apply please send your CV and a covering letter (no more than one page) detailing the experience you have in relation to the job description, that you can bring to this role, and how your skills align with what we are looking for. Applications without a cover letter will not be considered. We truly appreciate all applications, but due to the volume we receive, we will not be able to provide individual feedback. No agencies please

Deadline: Monday 2nd June, 9am. Please note we will be actively interviewing for this role; if you are interested apply as soon as possible as we may close recruitment early if the right candidate is found.

This post will lead the community engagement work with young people across the three boroughs of Kensington and Chelsea, Hammersmith and Fulham, and Westminster. You will lead SASH’s young persons’ outreach and engagement, and provide information, advice and support to young people on issues related to sexual health and wellbeing as well as signposting to appropriate services. A key component of the role will be to engage young people in the programme in

innovative and creative ways with an expectation to be delivering in outreach settings a minimum of three days a week.

In partnership with Turning Point, NAZ and London Friend, METRO delivers a new model of sexual health support throughout the three London boroughs of Hammersmith and Fulham, Kensington and Chelsea and Westminster. Turning Point is the lead partner for the contract and the staffing structure, and composition reflects a mixed leadership model, which is governed by a Partnership Board.

Within our Marketing & Commercial department sits the Digital team. Responsible for Battersea’s digital output, our goal is to drive innovation and impact online. We manage Battersea’s website, and lead its digital products, campaigns and advertising – all to increase awareness of Battersea’s work and engage people with the need to support our dogs and cats. 

As Website Coordinator, you will support the whole Digital Products team in our ambition to create sector-leading user experiences across our website and suite of digital products. We are looking for someone skilled in proactively identifying opportunities for enhancing our Digital Products and effectively coordinate the implementation of these improvements. 
 

What we can offer you:
In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:

- 28 days of annual leave (plus 8 days paid public holidays) per year
- Discounted gym memberships and cycle to work schemes
- Employee Assistance Programme and access to Wellbeing Resources.
- Generous pension contributions – up to 10% employer contribution
- Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year.
- Annual interest-free season ticket loans

We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.

Our hybrid working model:
We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause.

Diversity and inclusion:
We are committed to providing a welcoming and inclusive experience for all staff, volunteers and trustees and those hoping to join us. We operate an anonymised shortlisting process and actively seek to ensure our process is fair and equitable for all.

We understand the value of diverse voices, perspectives, and experiences to help us deliver even more for our dogs and cats, and we welcome applicants from all sections of the community.

As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best. 

More about us:
At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.

We will be interviewing for this position on a rolling basis, so we would recommend applying early. We will close the vacancy once it is filled.

To apply for the role, please click the button below. 

If you are committed to reducing poverty in our communities, excited by our vision and ethos, and keen to use your debt advice experience to support those most in need, we would love you to consider applying for this role – it could be the best decision you ever make! 

The primary purpose of this role is to provide debt advice and money education on a case management basis and to support the provision of advice by volunteers. The post holder will be expected to manage their own cases and lead appointment sessions.

Ideally we are looking for someone with prior debt or social welfare experience, and who has experience of working with and supporting volunteers. However we will also consider employing someone as a trainee adviser if you are able to demonstrate that you possess the skills, maturity and determination to become proficient in this role. 

The role will be based in one of our branches in west London, but hybrid and remote options will be considered for the right candidate.

Crosslight Advice offers a comprehensive range of benefits to employees including access to a Health Cash Back Plan and EAP and is committed to offering comprehensive learning and development opportunities. Full and part time working options will be considered.

To find out more please see our Job Pack attached.

Job details 

A full time Public Affairs Intern is required for the public health charity Action on Smoking and Health (ASH) for a set period of 6 months. 

ASH is a public health charity that works to eliminate the harm caused by tobacco. Smoking is the largest preventable cause of death and disease in the UK and accounts for half the difference in life expectancy between the richest and poorest in society. 

The successful candidate will demonstrate:

• A strong academic record and relevant university degree/equivalent work experience 

• An interest in health policy

• A good understanding of the UK politics

• Strong written and verbal communication skills 

• Strong administrative and IT skills with a good attention to detail

Please see the job description for further detail on the duties of the role and skills required. 

We welcome applications from postgraduate students. EU and non-EU nationals must have the right to work in UK for a period of 2 years minimum. ASH is unable to sponsor working visas. 

Closing Date: 23:30 Sunday 18th May  

Interview/Start Dates 

A written task will be sent to a shortlist of candidates to be completed in a set time limit at home in the week commencing 19th May.  
 
For candidates that are then selected for interview these will be held at our office in Vauxhall on Wednesday 28th May. If cost is a barrier to attending a London-based interview, please let us know and we can help with booking your travel. Please let us know if you require any additional support or reasonable adjustments for the application or interview. We really want our process to feel accessible. 

The selected candidate will start as soon as possible. 

At ASH we are committed to ensuring our staff are representative of the diverse world around us and therefore we encourage candidates with a range of lived and professional experiences to apply. We particularly welcome applications from people of colour, LGBTQ+ people and disabled people. We will use positive action under the Equality Act 2010 to appoint from these underrepresented groups if two candidates are equally qualified.

Application Details

Please submit your CV and a covering letter via Charity Jobs. 

Support Time and Recovery Worker (Female only, Fixed Term Contract)

When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.

Job Title: Support Time and Recovery Worker 

Location: Based in Lewisham, across various homes, hospitals, wards, and supported living accommodations

Salary: £27,000

Shift Pattern:  37.5 hours per week, Monday to Friday 09:00 - 17:00. Please note that this is a 12 month fixed term contract.

Please note, due to the nature of the service, it is an occupational requirement that the post holder is female and the post is therefore exempt from the provisions of the Equality Act 2010 in terms of Schedule 9, Part 1, and Paragraph 1 of the Act.  

About the role

This role is a great opportunity for someone who is passionate about supporting those who struggle with complex needs, substance use, and dual diagnosis. We are looking for someone who can work flexibly to support residents and participants who struggle to engage with the support available to them through various providers. You will be at the heart of engaging our participants to regain motivation and the strength to step down from acute psychiatric wards and other supported living, by empowering them with the relevant skills and knowledge to support their journey. You will support them towards achieving their personal goals including independent living. You will be based across various homes, hospitals, wards, and supported living accommodations based around Lewisham.

You will provide pathways, support, and appropriate interventions that will enable successful resettlements, and deliver to achieve more safer, integrated communities for our stakeholders. The areas of support will include: Prevention, Transition, Activities of Daily Living (ADL), Support, and Social Inclusion. 

This role will work alongside South London and Maudsley NHS Foundation Trust (SLAM) who provide the widest range of NHS mental health services in the UK. They also provide substance misuse services for people who are addicted to drugs and alcohol with 4,600 staff serving a local population of 1.3 million people.

• Support a caseload of participants, contribute to the development of support plans, risk assessments and reviews.
• Positively promote the pathways available towards independent living within the community. Ensure participants understand what tools and resources are available to them to regain independence.
• Participate in, and encourage R&Ps to participate in the running and development of projects, initiatives, training and volunteering.
• Recognise signs of deteriorating mental health and initiate appropriate interventions to prevent a crisis.
• You may need to attend external appointments when required.
• Admin duties will vary, this includes maintaining confidential records in a timely manner using 

About you

We are looking for someone who has a true passion to support those who face challenges with their mental health, substance use, and who have various complex needs. You will be able build rapport and trusting relations with others in a professional setting including with people who don't necessarily want to engage, you will be able to motivate them to build positive outcomes. You will be adaptable and flexible in your approach, and understand that each individual has different level and types of support needs, you will be able to flex your approach to suit the needs of different people. You will have an understanding and ability to help others overcome their personal barriers, and will be motivated to want to make a difference to people's lives. This is a fulfilling role, and is the perfect fit for someone who has a real passion in supporting others.

• You will have previous experience working with people with multiple and complex needs, substance use, and dual diagnosis
• You will be proactive in your approach, able to use your own initiative to resolve challenges
• You will have resilience and a creative approach to overcome barriers
• You will be able to show empathy and compassion to our residents, and different challenges they face
• You will be able to motivate, and empower others to achieve their personal goals and overcome barriers
• You will need some level of IT ability as we record records using our online CRM systems and use Microsoft programs daily
• You will have previous experience in creating co-produced support plans, key working, and care plans
• You will understand the housing and social needs of people with multiple and complex needs and be aware of the social marginalisation that can be attached to people who face personal challenges

We are looking for a team player, driven to provide high quality care and support to others, an effective communicator who is able to build rapport with others from various backgrounds. 

Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.

What we offer

• This role is eligible to receive a Monthly travel card reimbursed ( zone 1-3)
• 25 days (Full time equivalent) annual leave, increasing with the length of service
• Training and Development, including access to courses, upskilling, and progression plans
• Employee Assistance Programme, including counselling
• Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing
• Eligibility to register with Blue Light Discount Card
• Life Assurance Scheme
• Cycle-to-work scheme
• Annual Staff Awards
• Be part of an organisation which believes good care and support improves lives.
• Join an organisation with a mission to empower people who are marginalised by building powerful partnerships and creative solutions that bridge gaps in provision and aid recovery, reablement and resettlement.

We are committed to Equity, Diversity, and Inclusion (EDI). We value and celebrate the unique backgrounds, perspectives, and experiences of all our employees. We have a team of ambassadors who are staff volunteers and actively support us in fortifying our organisational value of Inclusivity. We're proud to mention that our staff Ambassadors career aspirations generally benefit from embracing this unique opportunity to develop their respective skill sets in spaces that exist outside of their daily roles. 

SIG actively encourages applications from individuals from a diverse range of backgrounds, particularly lived experience; Naturally, we approach any emerging issues with empathy and sensitivity. 

About Social Interest Group (SIG)

SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings (including people's own homes), probation settings, and hospitals awaiting discharge. We do so across London, Brighton, Bedfordshire, Luton, and Kent. We believe in the power of well-planned, well-managed services to make a difference. We work with high standards and external and internal regulatory frameworks.

Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group. 

ADDITIONAL INFORMATION

Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.

Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We encourage applicants from all backgrounds. If you have any questions regarding this, please contact us on the details below. 

Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.

Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions. 

We're looking for a kind, compassionate and resilient Support Worker to join our Young People service in Tower Hamlets
£28,808.00 per annum, working 40 hours per week.

Want to feel like you have an exciting future? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
Our benefits include:
* Annual leave increasing up to 30 days with length of service
* Free DBS (take this out if BSW advert)
* Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
* Fully paid induction programme and further training
* ILM courses and Apprenticeship Programmes
* Healthcare Cashplan through our partner Healthshield
* Cycle to work scheme
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
Campbell Rd Young Peoples service provides support and housing for 55 young people in Tower Hamlets that are either leaving care of affected by youth homelessness. The Support Worker role will be to manage a caseload of approx 7-10 young people.
This role's shift work on a 7 day rolling rota.

What you'll do:
- Building supportive, trusting relationships with customers
- Working proactively with other members of the team to handle the service caseload and administrative responsibilities
- Supporting key customers to set personalised goals in the form of a Support Plan
- Conducting regular key work sessions that are innovative and engaging in order to achieve Support Plan goals
- Ensuring ongoing assessment and management of risks associated with customers within an attitude of 'positive risk taking'
- Proactively manage risk and safety both in and outside of their physical living environment
- Providing support with daily living activities, including practical assistance where skills are not yet developed, to ensure that customers enjoy a high quality of accommodation
- Proactive development of links with local statutory and voluntary organisations to provide a range of engagement opportunities for customers in the community
- Involving customers in the design, development and delivery of the service
- Empowering customers to ensure they receive the service and benefits they are entitled to
- Encouraging and enabling tenants to pay their rent and ensure that rent accounts are managed effectively

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:
- Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
- Approachable and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Has a practical and logical mind and is naturally well organised
- Flexible
- Open to feedback and self development
- Thrives on change and enjoys dynamic diverse environments
- Is confident with high levels of self-esteem
- Is respectful, articulate and sensitive in style of communication
- Is essentially customer-focused
- Is motivated towards excellence and improvement of personal performance with a can do attitude

What you'll bring:

Desirable:
- Experience working with young people

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
* We focus on Excellence and innovation.
* We are Caring and Compassionate.
* We are Inclusive and Trusted.
* We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Please see our website for full the Job description