Service administrator jobs in hammersmith, greater london

The IOP exists to help physics and the physics community deliver on their potential for our lives, our society, our planet.

Together with our members and leaders from the world of physics and beyond, we have identified three priorities of Skills, Science and Society which must shape our work over the next five years if we are to achieve our mission.

Here at the IOP we are looking for an Accreditation Coordinator on a permanent basis, ideally starting January 2026 to support us in our mission.

What is it like working at the IOP?

The IOP is a friendly and ambitious organisation. Inclusion and diversity are central to our work and we have a ‘work anywhere’ in the UK policy to make working at the IOP as flexible as possible. This is complemented with competitive salaries, professional development opportunities and generous benefits.

Our comprehensive benefits package including:

• An excellent pension scheme - (up to 12% company contribution)
• Private medical insurance, life assurance, dental insurance, health care cash plan (via salary sacrifice) eye care vouchers, annual flu vaccinations, long service awards, employee assistance programme
• Floating bank holidays (choose when to take your bank holidays throughout the year)
• Generous annual leave (25 days starting as a standard)
• Flexible working 

The Role

What will I be doing?

As Accreditation Coordinator you will part of the Membership and Inclusion team. The role is ideal for someone with strong administrative skills, with an eye for detail and a commitment to upholding quality and standards. We are looking for an organised, resilient individual who can work without close supervision.

Duties include:

• Organising degree accreditation visits, accreditation events, and committee meetings
• Responding to a wide range of enquiries from internation and external contacts
• Conducting initial reviews of degree accreditation applications

Projects you work on may include:

• Development and delivery of assessor training
• Supporting the development of a course endorsement scheme
• Assisting with the enhancement of doctoral training accreditation

Who will I work with?

• Colleagues in Professional Registration, Policy, and Equality, Diversity and Inclusion
• Senior academics in physics departments and university quality offices
• IOP members who volunteer their time to support degree accreditation and professional registration

Ideally, we hope you’ll apply if your skills include:

Essential Criteria

• A good knowledge of the higher education landscape
• A commitment to maintaining high professional standards and/or quality assurance
• Experience in delivery high level administrative support with a strong attention to detail
• Experience of writing for different audiences to a high standard, with the ability to tailor communications appropriately
• Willing to travel throughout the UK and Republic of Ireland

Nice to have

• Experience in supporting committees or equivalent would be beneficial
• Experience of working with volunteers

The Institute of Physics is an open and inclusive organisation that welcomes and celebrates diversity. We know that not every candidate fits into a neat little box, and that's okay! So, even if your experience looks a little different from what we’ve identified but you believe you’d bring passion, creativity, and a willingness to learn, we’d love to learn more about you!

Application

Alongside your CV, please ensure you include a cover letter stating how you meet the person specification. 

Why should I want to work for the IOP?

The Institute of Physics (IOP) is the professional body and learned society for physics in the UK and Ireland - we seek to raise public awareness and understanding of physics and support the development of a diverse and inclusive physics community. As a charity, we’re here to ensure that physics delivers on its exceptional potential to benefit society.

Should you require any reasonable adjustments to support you in your application and / or throughout the recruitment process please do not hesitate to reach out to us for support.

The Institute of Physics is an open and inclusive organisation that welcomes and celebrates diversity.

This is one of the most important roles within Shine Cancer Support. You’ll be overseeing and supporting Shine’s volunteers around the country, ensuring that they have what they need to reach as many young adults with cancer as possible. You’ll also work closely with Shine’s Programme Delivery Manager to deliver training and support programmes directly to young adults with cancer and healthcare professionals.

Location:  Hybrid, with two days per week at Shine’s offices in Blackheath, South East London or in Poole, Dorset.

Hours & salary:  Full time (35 hours per week). Salary range is £33,000 - £35,000 pro rata, depending on experience.

This is a one year contract to cover maternity leave starting mid/late January 2026.

Benefits:  Employee contribution pension, training and development support, staff mental health support, cycle to work scheme.
Holiday:  25 days annual holiday during each holiday year plus 8 days of public holidays, or pro-rata equivalent if relevant. We also give you your birthday off each year.

Key responsibilities

Volunteer Support

• Support Shine’s volunteer Network Leaders across England, Scotland and Wales to develop their Shine Networks, ensuring that they provide the best possible support to young adults with cancer. This will include an annual support plan, developing and testing new ways of expanding Shine’s reach, and regular catch-up calls. 

• Work with Shine staff and facilitators to recruit, train and support new volunteers from across the UK.

• Deliver an annual plan for training and support, touching on issues such as outreach and fundraising.

• Maintain and develop Shine’s online information pages for Shine volunteers.

• Organise and facilitate online meet-ups for Shine beneficiaries.

Programme Delivery

• Assist the Programme Delivery Manager and facilitators to deliver Shine’s core programmes (Break Out programme, Shine Circles) to Shine beneficiaries, as well as training to healthcare professionals.

• Create new connections with healthcare professionals across the UK. This will include linking to relevant Cancer Alliances and Integrated Care Boards.

• Oversee the administration and management of relevant monitoring and evaluation processes.

Key skills and experience:

 Essential

• Excellent communication skills

• Ability to identify training needs and deliver training in a variety of formats

• Experience of working with and/or supporting volunteers

• Strong organisation and project management skills, and the ability to deliver and respond to challenges.

• Ability to respond to Shine’s growth and challenges in a creative and effective way. 

• Creative and curious with a willingness and ability to develop new ideas 

• Well-developed interpersonal skills and the ability to interact with empathy to beneficiaries and volunteers of Shine.

• A track record of building positive relationships.

• Excellent IT skills, including solid knowledge of Word and Excel, and experience with social media.

Desirable

• Experience of managing projects remotely, including using tools such as Asana

• Experience of working as part of a small team, including volunteers

• A background and/or understanding of the role and importance of volunteers in the charity sector

This job description summarises the main duties and responsibilities of the post. You may be required to undertake other appropriate duties, which are within your capabilities or for which training has been given. You won’t be expected to carry out all of these roles immediately; we will support you to develop new skills as you progress.

Key approaches

• Respectful of the confidentiality of beneficiaries and the ability to work within charity law and governance structures.

• Ability to relate to our beneficiaries and volunteers, and to respond empathetically to difficult personal situations.

• Be prepared to have progress assessed regularly and be appraised annually should the role be extended. 

• Willingness to work as part of a small team spread across the UK; this requires good communication skills as well as the ability to be flexible in the approach to work.

Successful candidates will be asked to undergo an enhanced DBS check in keeping with Shine’s Safeguarding Vulnerable Adults Policy.

What Shine offers

By sharing your skills, time and expertise with Shine, you’ll be contributing to the growth of a small, rapidly growing charity, while also gaining insights into the challenges and opportunities that this presents. We expect everyone who works with us to like people and to be happy to contribute to the overall success of Shine, even if that means occasionally taking on tasks that aren’t in your job description. We are happy to fund relevant training, within our budget guidelines, and to provide opportunities for professional development and growth. 

In addition to your salary, you’ll receive regular pension contributions (currently 3%, as mandated by the UK Government) and access to a bike-to-work scheme.

About the charity

Vision

We want every adult in their 20s, 30s and 40s diagnosed with cancer to know they’re not alone, and to have the support, knowledge, and confidence to navigate whatever cancer throws their way.

Mission

There’s never a good time for a cancer diagnosis, but in your 20s, 30s or 40s there are particular challenges to navigate, like work, dating, finances and more. At Shine Cancer Support, we’ve been there and we get it. We’re here to help you deal with everything that your diagnosis brings, before, during and after treatment, and to welcome you into our community.

Our values

1. Inclusive - Our services are open to anyone in their 20s, 30s and 40s with a cancer diagnosis, no matter what type or stage, when your diagnosis was, or whatever your background is.

2. Approachable - We want everyone in our Shine community to feel welcomed and able to get involved, and we design all our services to be friendly, fun and down-to-earth.

3. Authentic - We’re patient-led and passionate, and we want everyone involved to have a genuine and honest voice, with patients’ voices at the heart of our work.

4. Innovative - As a small charity, we’re adaptable and agile, and we seek to be responsive to needs as they change. We listen to what our Shine community is saying and strive to find practical solutions.

5. Empowering - Our services aren’t about us “doing” to or for you. We want to empower you to ask the right questions, get the right information, take control, and make the best decisions for yourself.

We’re looking for an excellent communicator who is also efficient, friendly and super organised, to help win public services for people not profit. This is a fast-paced role in a small team with a big mission!

You’ll be providing ongoing support to the team on campaigns as well as growing our media and social media profile with impactful communications. We’re looking for someone who has a track record of making compelling videos and graphics, or is eager to learn. You'll need to be keen to carry out a variety of tasks and be flexible about your role.

This role is a crucial part of the We Own It team and central to increasing our impact. Part of a small, high performing team working mostly remotely and sometimes in London, you’ll need to be extremely self-motivated and able to work efficiently and autonomously.

HR Coordinator

Our HR Team are looking for an HR Coordinator to deliver day-to-day operations, support recruitment, and play a key role in employee administration, helping ensure seamless processes and a great experience for everyone who interacts with our team. 

Key responsibilities include: 

• Administration of key people processes including maintaining HR records, and advising on our core policies and processes. 
• Bringing a people-centred approach to our work and building positive relationships with colleagues across KCLSU. 
• Reflecting upon and contributing to the continual improvement of services and processes that the HR Team is responsible for. 

To apply for this role, please fill in an application form and include a personal statement detailing how you meet the personal specification, which is attached. 

To be eligible for this role, you must:

• Be eligible to work in the UK, and provide proof of this (i.e. a passport/visa) when asked by KCLSU. Please note that KCLSU is unable to offer visa sponsorship. 
• Have a National Insurance number, or be in the process of applying for one. 
• Not be a trustee of King's College London Students' Union

REF-224 797

About the role:

We are looking for passionate and dedicated individuals to join our team as a Young Person’s Worker in Islington, Camden and Waltham Forest.

In this role, you will have the unique chance to make a lasting impact on young people who are at risk of homelessness, empowering them to build fulfilling, independent lives. Your day to day responsibilities will include managing a caseload of clients, developing personalised support and safety plans, and guiding young people through the process of moving into independent accommodation, employment, and education.

As a Young Person’s Worker, you will work within a trauma informed, strengths based framework, ensuring that the needs and aspirations of each young person are at the heart of your approach. You will act as the lead worker for each individual, supporting them in developing life skills like budgeting, self care, and cooking while helping them access vital services such as mental health support, housing advice, and employment opportunities. Your role will be crucial in motivating and coaching young people to take ownership of their futures, helping them navigate their journey to independence with confidence.

Working at Single Homeless Project (SHP) means being part of a committed, supportive team that’s dedicated to creating positive change in the lives of young people. In addition to the difference you will make, you will also have the opportunity to grow your own career, with access to ongoing training and professional development. If you are ready to be part of something truly meaningful and make a real difference, we’d love to hear from you.

About you:

• You bring experience working with young people in the community and in accommodation services.
• Your toolkit includes practical skills in motivation and coaching young people
• Your approach is creative, analytical, trauma-informed and rooted in a strengths and recovery model.
• You can creatively inspire opportunities for our young people to thrive and to develop to their highest potential.
• A non-judgmental approach to working with complex needs young people and to promote a strengths-based approach and an understanding of and commitment to Equality, Diversity, and Inclusion.
• Strong team-working and interpersonal skills, maintaining a collaborative approach to supporting young people achieve the outcomes and goals we support them to set for themselves.

About Us:

Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life. We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 12,000 lives every year across all 32 boroughs.

We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.

Join us in creating a brighter, more hopeful future for young people in need. Apply now to become a pivotal part of our dynamic team. Together, we'll transform lives and build a stronger community.

Important Info:

Closing Date: Sunday 9th November at midnight

Interview Date: Monday 17th and Tuesday 18th November at SHP Head office in Kings Cross.

Please note there will be a second round of interviews for progressed candidates.

This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant.

Please note applications are reviewed for AI use in application questions. Applications requiring sponsorship or with insufficient right to work will not be accepted or progressed.

The post-holder will play a key role within the Initiatives and Partnerships team, working with regional teams to develop and implement proposals to expand use of historic churches in our existing estate and, on occasion, working with other heritage and community groups to deliver their own projects via consultancy or partnership work.   

 They will manage a programme of work that will include a number of site-specific projects and national initiatives across multiple sites, as well as from time to time working with third parties on partnership or consultancy projects.   

The Commercial Initiatives Officer is responsible for the development and delivery of CCT’s commercial initiatives, including Champing and Filming, that involve multiple sites, as well as any future such schemes. The role will line manage the Customer Service and Admin Assistant, Champing who is responsible for the day-to-day delivery of Champing. The post-holder will also work closely with colleagues in conservation and regional teams to make sure that impacts on both areas are fully considered, whilst in tandem seeking to maximise opportunities to expand and increase commercial activity, income and ultimately profitability.

You will be instrumental in the quality and impactful implementation, delivery and retention of our sites. You will oversee the delivery of exceptional outcomes in support of the charity's mission. You will work as part of a Regional/Country team to deliver outstanding programmes across your geography, establishing and leading partnerships throughout the life of a programme.    

Regular travel throughout your geographical location will be required, with occasional travel to other areas of the UK, NI and Iberia.  Please stipulate which role you are applying for (North of England or Nationwide).

 In addition, occasional international travel may be required, for example to the annual conference in the United States.  

You will report to either Regional/Country Lead within the Delivery & Partnerships team or the Associate Director of Business Development (depending on the scope of your role). 

• We will conduct selection in the w/c Nov 17th – with a multi-stage process taking place that week

Key Responsibilities  

· You will be accountable for the retention and outcomes of your portfolio of programmes.  

· You will work closely with colleagues in both the Delivery & Partnership team and the Quality & Impact team to pursue quality delivery of programmes that adheres to model fidelity.  

· You will hold partners and stakeholders to account for their key responsibilities in the delivery of quality programmes.  

Age UK has an exciting opportunity to join their fantastic team in Kentish Town!

We are recruiting for a Shop Manager to manage the day to day running of our Kentish Town store (North West London, NW5).

As Shop Manager, you will manage our brilliant team of staff and volunteers, providing effective leadership, training, and development.

Utilising your previous experience and excellent managerial skills, you will help maximise store sales and profits while ensuring our customers and donors receive an excellent shop experience.

This opportunity offers an excellent benefits package as well as the chance to work within a valued team, all working to raise funds for a charity that provides vital services and support to older people across the UK.

If you have a passion for retail and would like to use your skills within a charity that supports thousands of older people across the UK, then this may be the role for you!

Due to the nature of this role, you will be required to handle/lift bags of stock (up to 10kgs.)

To ensure the smooth running of our stores, we will be conducting interviews throughout the advertising process. Early applications are advised.

You will have:

• Experience in a performance driven retail/customer centric environment
• Experience of managing people
• Ability to lift and carry bags of stock up to 10kg's
• Ability to build, retain and develop a team
• Strong drive to achieve results through others
• Ability to delegate, coach and listen
• Ability to manage time under conflicting priorities
• Ability to motivate self and others
• An open and adaptable approach to change and be able to support others through it
• Experience of communicating with a diverse workforce and customer base
• Ability to establish and maintain successful retail processes and merchandising
• IT literacy and numeracy skills

What we offer in return:

• Competitive salary, 25 days annual leave (pro rata for our part-time colleagues) + bank holidays + annual leave purchase scheme
• Wellbeing days - 2 paid days per year (pro rata for our part-time colleagues)
• Excellent pension scheme, life assurance, Bupa health cashback plan and EAP
• Car Benefit scheme, Cycle to Work scheme
• Home & Tech - apply to buy any Home & Tech items from 'Currys' & 'IKEA', up to £1000, and spread the cost over 12 months, interest free.
• Blue Light Card scheme
• You Did It Awards - recognition awards from £100-250.

Additional Information

To comply with UK legislation, we cannot accept applications from candidates under the age of 18 as the successful candidate will be required to work on their own in the shop without the aid of other staff.

Supporting statements and anonymisation

Please submit a Word version of your CV as it will be anonymised by our recruitment system when you apply for a role. Our system is unable to anonymise supporting statements and heavily formatted CVs. Please could you remove any personal information including your name before you upload to support our inclusive recruitment process. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us if invited for interview.

Equal opportunities & Disability Confident Scheme

Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria under the Disability Confident Scheme. Please note that on occasion, due to high numbers of applications, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.

Is this the job for you? We know that men, of all backgrounds, and men and women from Black, Asian and minority ethnic backgrounds are currently under-represented in our workforce, and we want to change this! So, we are particularly keen to hear from applicants from these groups.

Reasonable adjustments

Disabled job seekers can access reasonable adjustments at any stage of the recruitment process. All requests for reasonable adjustments are considered on a case-by-case basis, in collaboration with the disabled job seeker to best meet their needs, by contacting the Recruitment Team. Disability disclosures will be kept confidential and only shared on a need-to-know basis to support the implementation of adjustments. Disclosures will not be used to inform hiring decisions.

Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.

The IOP is a friendly and ambitious organisation. Inclusion and diversity are central to our work, and we have a ‘work anywhere’ policy to make working at the IOP as flexible as possible. Looking after our colleagues and supporting them in life and work is our priority, ensuring they can live their best lives, with competitive salaries, professional development opportunities and generous benefits.

Our benefits include:

• Excellent pension scheme (up to 12% employer contribution)
• Private medical insurance, life assurance, dental insurance, healthcare cash plan (via salary sacrifice), eye care vouchers, annual flu vaccinations, long service awards, employee assistance programme
• Floating bank holidays (choose where to take your bank holidays throughout the year)
• Generous annual leave (starting at 25 days)
• Flexible working arrangements

The Role

What will I be doing?

As Project Officer, Workforce Partnerships, you’ll be part of the Education and Workforce team, supporting our mission to build a strong, diverse physics workforce for the future. Your work will help leverage our evidence and insights to identify and develop institutional partnerships through which we can deliver sustainable impact against our Skills priorities.

You will also take a lead in celebrating the crucial role of physics-related technical talent in the workplace through operational administration of our flagship Technical Skills Awards.

You’ll support the delivery of projects, working closely with colleagues across the organisation, IOP Members and external stakeholders.

Projects and activities you may work on include:

• Supporting stakeholder mapping and engagement activities to drive impactful new partnership development.
• Helping to design and deliver workshops, events and engagement campaigns. As an example, this could include supporting the development of case studies, and digital and print collateral, to raise the awareness and visibility of physics-related routes to employment.
• Leading the annual cycle of delivery, administration and operation of the IOP’s Technical Skills Awards.
• Supporting the management of project processes including bids, contracts, MOUs, budgets and reporting.

Who will I work with?

• Manager, Workforce Partnerships (line manager)
• Colleagues across the Education and Workforce team, as well as others in Policy and Public Affairs, Science, Business and Data Insights, Communications and Marketing, Public Engagement, and Membership and Inclusion.
• Members, employers and other key stakeholders in the education, social mobility, training and skills landscape.

What skills and experience do I need?

Essential:

• Project management, programme and events administration, with the ability to effectively manage multiple workstreams.
• Experience writing and maintaining accurate documentation, including reporting for senior boards and committees.
• Experience of developing partnerships with expertise in stakeholder management and engagement to drive organisational profile and influence.
• Strong communication skills with the ability to tailor communications to a diverse range of audiences through face to face, written and digital methods.

Nice to have:

• Familiarity with cross-functional collaboration, supporting alignment across diverse teams and disciplines
• Knowledge of, or willingness to build, domain knowledge of skills stakeholder audiences

The Institute of Physics is an open and inclusive organisation that welcomes and celebrates diversity. We know that not every candidate fits into a neat little box, and that's okay! So, even if your experience looks a little different from what we’ve identified but you believe you’d bring passion, creativity, and a willingness to learn, we’d love to learn more about you!

Application

Please include a cover letter stating how you meet the person specification and a copy of your CV. 

Why should I want to work at the IOP?

The IOP is the professional body and learned society for physics in the UK and Ireland - we seek to raise public awareness and understanding of physics and support the development of a diverse and inclusive physics community. As a charity, we’re here to ensure that physics delivers on its exceptional potential to benefit society. There’s never been a more exciting time to join the IOP - watch our film to find out more about our work. 

To apply for this role please click the link below, best of luck with your applications!

We recognise personal unique characteristics, should you require any reasonable adjustments to support you in your application and/or throughout the recruitment process please do not hesitate to reach out to us for support.

Rosebuds Preschool has a great opportunity for a Preschool and Family Operations Lead, to drive the quality and development of our award-winning services for children, young people, and families at the Max Roach Centre. This role emphasises a multi-disciplinary and integrated approach to early years education, play, and child initiatives.  

What does your role look like: 

Quality Oversight: Ensure high-quality early years learning and care at Rosebuds Preschool. Develop quality assurance frameworks to evaluate service effectiveness in addition to the formulation of a meaningful programme of family and child centred activities within our Play and Family Support initiatives at the centre. 

Program Development: Design and manage family and child-centered activities in our play, and Family Support initiatives. Collaborate with practitioners to enhance educational offerings and align with best practices. 

Multi-Disciplinary Collaboration: Promote integrated working across early years sectors. Engage in collaborative planning with educators, social services, health providers, and community organizations. 

Leadership and Management: Advanced Early Years management knowledge, understanding and experience is fundamental to this role. Provide leadership and mentorship to staff, fostering professional development and continuous improvement.

Community Engagement: Organise year-round activities reflecting the Max Roach community's needs. Build relationships with partners to create a robust ecosystem for families. 

Benefits of working with us: 

- Highly Competitive Salary 

- Concessional Preschool Place

- Employee Assistance Programme for Staff Mental Health Wellbeing and Support 

- Regular Socials and Team Building Opportunities. 

- Free Enhanced DBS Checks

- Well-Established Career Path and Training Opportunities 

- Workplace Pension Scheme

- Induction and Supervision Programme

- Personal and Professional Development Plan 

- Fresh Fruit, Tea & Coffee available for all staff 

Requirements: 

Looking for an individual that can inspire and develop a team, is willing to learn and has a passion for working with children, young people and their families. With a recognised qualification in Early Years / Childcare at Level 3 with a proven track record of 5 year's experience in a management / leadership role in an early years setting.

Experience of: 

• devising and applying a high quality curriculum for young children within the Early Years Foundation Stage. 

• managing a team of early years professionals to improve the quality of EY practice. 

• working with external groups / partners / organisations in a EY provision in a way that supports the child and its’ family in a holistic way. 

• Oversight and designed lead for Safeguarding children, Health and Safety. 

• Monitoring activities / services using a database system. 

• Managing and working within a designated budget. 

Role Title: Preschool and Family Programmes Lead 

Hours: 35 hours per week, 8 hours per day Monday to Friday (Hours will include some afterschool wraparound, occasional evenings and weekends). 

We value work life balance and are willing to consider term time only and or 4 day week.  

Salary: £38,000 (FTE) 

Location: Max Roach Centre, in person

Holiday: 28 days inclusive of bank holidays and Christmas 2 weeks allocation.

Please send your CV by Friday 21st November 2025.

Interviews will take place week commencing Monday 24th November 2025.

Loughborough Community Centre is an equal opportunities employer. We are committed to safeguarding and safer recruitment.

This role is subject to an enhanced DBS check.

£34,972 pa (working a minimum of 40% across each month at our London Headquarters)

London, SE5 8FJ – agile working

The Salvation Army is one of the largest, most diverse providers of social and community services after the Government. With more than 600 local centres and nearly 100 residential centres, they make a powerful difference to people across the UK who might otherwise be excluded.

At The Salvation Army, we’re passionate about inspiring new supporters to join our mission of transforming lives. In this key role within the Individual Giving team, you’ll help deliver year-round, multi-channel donor acquisition campaigns and develop innovative new ways for people to support our work outside of the busy Christmas period.

Key responsibilities: You’ll manage campaigns across online and offline media, lead on innovation projects, and work with colleagues and agencies to deliver compelling creative and seamless supporter journeys. You’ll also monitor budgets, analyse performance, and ensure all activity meets fundraising regulations and best practice.

To be successful in this role you will have;

• Strong experience in supporter acquisition or direct marketing
• Excellent project management and analytical skills and confidence working with agencies and data.
• A clear communicator with strong organisation skills

In addition, you’ll be motivated by fundraising and empathic with The Salvation Army’s Christian ethos and values.

Benefits:
25 days annual leave + bank holidays (pro rata for part-time); a contributory pension scheme; season ticket loan and an employee assistance programme.

Closing date: 13th November 2025 at 23.59pm. We will be reviewing applications as they are received and reserve the right to close this vacancy early if a suitable candidate is appointed. Early applications are therefore encouraged.

In order to complete your application please download and read the job profile and any other attachments. In the job profile you will find the criteria required for the role please make sure that you address this in your supporting statement as this forms the basis of our shortlisting. 

Appointment subject to satisfactory references and proof of right to work in the UK. 

We reserve the right to close this advert earlier if we feel that we have received sufficient applications.

Promoting equality in the workplace and as a disability confident scheme employer, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.

Age UK has an exciting opportunity to join their fantastic team in Clapham.

We are recruiting for a Shop Manager to manage the day to day running of our Clapham shop (South West London, SW4).

As Shop Manager, you will manage our brilliant team of staff and volunteers, providing effective leadership, training, and development.

Utilising your previous experience and excellent managerial skills, you will help maximise store sales and profits while ensuring our customers and donors receive an excellent shop experience.

This opportunity offers an excellent benefits package as well as the chance to work within a valued team, all working to raise funds for a charity that provides vital services and support to older people across the UK.

If you have a passion for retail and would like to use your skills within a charity that supports thousands of older people across the UK, then this may be the role for you!

Due to the nature of this role, you will be required to handle/lift bags of stock (up to 10kgs.)

To ensure the smooth running of our stores, we will be conducting interviews throughout the advertising process. Early applications are advised.

You will have:

• Experience in a performance driven retail/customer centric environment
• Experience of managing people
• Ability to lift and carry bags of stock up to 10kg's
• Ability to build, retain and develop a team
• Strong drive to achieve results through others
• Ability to delegate, coach and listen
• Ability to manage time under conflicting priorities
• Ability to motivate self and others
• An open and adaptable approach to change and be able to support others through it
• Experience of communicating with a diverse workforce and customer base
• Ability to establish and maintain successful retail processes and merchandising
• IT literacy and numeracy skills

What we offer in return:

• Competitive salary, 25 days annual leave (pro rata for our part-time colleagues) + bank holidays + annual leave purchase scheme
• Wellbeing days - 2 paid days per year (pro rata for our part-time colleagues)
• Excellent pension scheme, life assurance, Bupa health cashback plan and EAP
• Car Benefit scheme, Cycle to Work scheme
• Home & Tech - apply to buy any Home & Tech items from 'Currys' & 'IKEA', up to £1000, and spread the cost over 12 months, interest free.
• Blue Light Card scheme
• You Did It Awards - recognition awards from £100-250.

Additional Information

To comply with UK legislation, we cannot accept applications from candidates under the age of 18 as the successful candidate will be required to work on their own in the shop without the aid of other staff.

Supporting statements and anonymisation

Please submit a Word version of your CV as it will be anonymised by our recruitment system when you apply for a role. Our system is unable to anonymise supporting statements and heavily formatted CVs. Please could you remove any personal information including your name before you upload to support our inclusive recruitment process. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us if invited for interview.

Equal opportunities & Disability Confident Scheme

Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria under the Disability Confident Scheme. Please note that on occasion, due to high numbers of applications, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.

Is this the job for you? We know that men, of all backgrounds, and men and women from Black, Asian and minority ethnic backgrounds are currently under-represented in our workforce, and we want to change this! So, we are particularly keen to hear from applicants from these groups.

Reasonable adjustments

Disabled job seekers can access reasonable adjustments at any stage of the recruitment process. All requests for reasonable adjustments are considered on a case-by-case basis, in collaboration with the disabled job seeker to best meet their needs, by contacting the Recruitment Team. Disability disclosures will be kept confidential and only shared on a need-to-know basis to support the implementation of adjustments. Disclosures will not be used to inform hiring decisions.

Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.

Welfare Rights Adviser 

Department - Support hub

Salary £32,445 per annum ( £19,467 pro rata for part time) 

Hours of work 22.5 hours a week over three days.

Base Hybrid working for the foreseeable future with regular attendance to the office at least 2 days week at Royal Free Charity, The Pears Building, Pond Street, London, NW3 2PP and Royal Free Hospital- Support Hub

The role

The welfare rights adviser will report to the welfare rights supervisor.

The welfare rights adviser  will be supporting people affected by long term health issues with financial challenges, supporting with benefit and housing advice, and referring on for further support where appropriate. 

Experience as a welfare rights adviser, including managing your own casework, is essential when applying for this role.

Principal accountabilities / responsibilities: -

Welfare rights advice and casework

· To provide welfare rights advice and casework for people affected by long-term health conditions, including inpatients, outpatients, and carers.

· To work at least two days per week on site, mainly based at the Royal Free Hospital or the Royal Free Charity office

· To provide advice and support primarily on welfare benefits and housing matters (that do not require a solicitor).

· To check whether clients are in receipt of all the benefits they are entitled to and help them claim relevant benefits.

· To help clients understand benefit decisions and challenge them (where appropriate) by way of mandatory reconsiderations and appeals.

· To help clients ensure they keep to their responsibilities in respect of their benefit claims, for example by notifying any relevant changes of circumstances.

· To refer or signpost clients to other agencies or departments as appropriate, e.g., housing solicitors; community care cases involving social services and NHS duties, FCA-regulated debt and immigration services.

· To signpost or refer to other services that might be valuable to a client such as condition specific charities, mental health support, or offerings in the local community that would improve their health and wellbeing.

· As part of this role, there may be some advice given to NHS staff.

· There may also be some involvement in new advice projects

· There will also be some triaging new referrals as part of this role

The team

The support hub department is here to support people affected by long term health conditions (patients and carers), to help them with the practicalities of living with a chronic condition; to improve wellbeing and quality of life. 

We are here to transform patient experience and staff experience and change lives for the better.

We aim to play our part in addressing inequalities in health, through supporting with the wider determinants of health (e.g., finances, housing); areas which can have a direct impact on someone’s health outcomes and recovery. Through doing this, we support the NHS and Royal Free London NHS Foundation Trust staff, stepping in where they may not have the time or expertise.

We are proud to hold the Advice Quality Standard (AQS), recognising us as well-run legal advice service, operating within social welfare law, and committed to social justice. 

Organisation

The Royal Free Charity stands at the threshold of its most important period of development.

Our vision is for everyone served by the Royal Free London NHS Foundation Trust (RFL) to have access to world-leading healthcare, delivered by a thriving workforce, and driven by medical research that has a global impact. We support the 17,000 staff of the RFL and their two million patients across Barnet, Chase Farm, North Mid and Royal Free hospitals and more than 30 NHS services.

Through the services we provide, and the programmes and equipment we fund, we make a profound and immediate difference to patients’ experiences of care.

The recruitment process

To apply for this post, send your:

•  CV (please include your last employer and dates of employment)
• Cover letter addressing how you meet the criteria set out in the job description and person specification.

Please note, that applications submitted without a cover letter may not be considered for this role.

Closing date for application: Monday 10 November 2025, 12 noon.

Interview date: Wednesday 19 November  2025

Please kindly note that we may close the job advert before the closing date if we receive a large volume of applications.

• You must be eligible to work in the UK

We are happy to consider any reasonable adjustments that candidates may require during the recruitment process.

As an equal opportunities’ employer, the Royal Free Charity is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.

We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join the Royal Free Charity and act in line with our values of dedication, innovation, partnership, energy and respect.

The Manna Day Centre is a drop-in Centre for homeless and vulnerably housed single men and women. It is run by a team of project workers, under the Director, who are responsible for its smooth operation. Basic Services offered include food, showers, clothing, housing & welfare advice, medical care, and access to laptops. The Centre opens to service users 7 days a week, 8.30am– 1.30pm. The working week for this post is Monday to Friday, 9.00am to 4.00pm each day.

Housing & Welfare Advice Workers must have a commitment to homeless people, which includes acceptance and respect. Responsibilities are shared among the team according to needs, skills and aptitudes. The annual salary is negotiable (depending on your experience) ranging from £31,746 to £36,678. Benefits include a pension scheme, travel loans and 25 days annual leave (plus time in lieu of bank holidays worked).

Those applying for this post should have:

· Experience providing housing and welfare advice with a focus on clear, supportive communication

· Confidence in handling a busy and varied caseload, including complex casework

· Comfort working with people facing homelessness or housing difficulties

· A kind, non-judgmental, and person-centred approach

An application form, Job Description & Person Spec can be found on our website.

Closing date: 21/11/2025

Interview date: 09/12/2025