The Brent Centre for Young People is looking for a dynamic person to join its Clinical Administration Team and be the lead administrator for the Centre’s Private Service

The Brent Centre for Young People is a charity based in North West London that provides psychotherapeutic treatments to young people aged 11-25 years, who suffer with emotional difficulties and mental health needs. It also has an international reputation and delivers world-leading evidence-based practices to young people across North West London. In 2018/2019, through its In-house and Outreach Services, the Centre helped over 600 young people to be healthier and better prepared for adulthood.

The suitable candidate will have at least two years’ experience of clinical and/or general administration and reception duties. This individual would be committed, enthusiastic, confident in Information Technology, able to maintain a client database, a good team worker with good client focus skills, reliable, adaptable and flexible, able to work up to 7p.m. on Mondays and Tuesdays and 8p.m. on Wednesdays and Thursdays, excellent organisational, communication and interpersonal skills, to produce work of a high standard, demonstrate a high level of professionalism and confidentiality, and be able to manage own work to meet deadlines. The post requires sensitivity to the needs of young people with emotional difficulties and the nature of therapeutic work. Experience with young people or with mental health is advantageous. 

The candidate will have excellent skills, when carrying out duties of the post.

Closing date: Monday, the 18th of November 2019

Interviews: Week starting on the 25th of November 2019

Shortlisted candidates will be required to take a 30-minute test

We are a busy and growing counselling service and we are looking for an efficient, enthusiastic and experienced Administrator to help with the running of our office administration.  You need to be discreet and sensitive to data protection and counselling clients confidentiality; supportive to the counsellors; a team player; and perfect at organisation and data management. You will be working closely with the Counselling Service Manager to help develop the administrative systems.   To apply to this post, please complete and return attached MiB Application and Monitoring Forms.

Contract: Fixed term (1 year), Full Time

Coram’s Parenting and Creative Therapy Service is on the cutting edge of music therapy, art therapy and psychological practice for vulnerable children, young people and their families. Working from our new purpose built delivery space, The Pears Pavilion, our team deliver therapy interventions and training across a range of different projects and locations. These include Post Adoption therapeutic support, young people training, creative therapies in mainstream and additional needs schools, and art and music therapy provisions for children and young people with social, emotional and behavioural difficulties in a range of settings across London. 

About the role

We have an exciting opportunity for an enthusiastic Service Administrator to join our friendly team and contribute to our continued success.The role of the Service Administrator is integral to the successful functioning of Coram’s Parenting and Creative Therapies Services and therefore you will become a vital member of our team. The main focus of the role will be to provide high quality clinical administration and front of house service to ensure the effective running of service delivery. You will provide support to the Clinical Leads (London & Kent) as well as to the project leaders within Parenting and Creative Therapies Service. You will also receive families as they come to Pears Pavilion, providing a professional, compassionate and organised ‘front of house’ service with high standards of customer service.

The post holder will need to have strong communication and organisational skills and excellent Microsoft Office skills (Databases, Excel and Power Point). Strong financial administration experience is essential. It is essential that you have experience of working in a fast-paced office environment in an administrative role, possess a high level of attention to detail and accuracy and enjoy the diversity and challenge that working with a vulnerable population brings.

To apply for this role, please click on the apply button to complete the application.

For more information about the main duties and responsibilities of this role please refer to the job description and person specification.

Closing date: 9am, Monday 28th October 2019

Interview date: TBC

Coram is an equal opportunities employer and welcomes applications from all sections of the community. We are committed to the safeguarding of children and will require the successful applicant to undertake an enhanced check from the Disclosure and Barring Service.

Registered Charity No. 312278.

We are seeking a Services Administrator to join a small, dynamic team to provide all round administrative support.  This will be a job share to ensure full time cover of the role during the week.

Working in a small team, this varied role will act as first point of contact for individuals (patients, carers, bereaved) wanting to access The Mulberry Centre’s services.  The postholder will be responsible for dealing with queries, booking appointments, maintaining the client database and producing reports.  The Services Administrator will work closely with all the client based team on developing our working relationship with our valued and group of service volunteers (counsellors, complementary therapist, welcomers).

This vital role will suit an enthusiastic, proactive administrator who has excellent communication skills.  The ideal applicant will be highly organised and be able to prioritise tasks effectively due to the busy workload. A proven ability to develop, implement and maintain systems and procedures is essential.  You will need to be compassionate and empathetic individual striving to make a difference to people affected by cancer. The Services Administrator will be at the forefront of our client-based services and need to be self-motivated and have a positive and flexible attitude.

To apply please find the information pack,email a comprehensive CV and a covering letter containing a supporting statement showing evidence of how you meet the personal specification of the role.

About MHFA England

MHFA England is a social enterprise and the leading provider of mental health skills and awareness training courses in England. Our vision is to improve the health of the nation, through normalising society’s attitudes and behaviours around mental health, by developing the skills we need to look after our own and others’ wellbeing. Learn about our social mission and our history by read our 'what we do section' on our website.

We are a friendly, dynamic, fast-paced organisation and we strive to be an exemplary health and wellbeing employer. We are embarking on an exciting journey of growth and if you are looking for the next step in your career, this a great time for you to join us.

What we are looking for?

We are looking for a multi-skilled individual, who is able to work well as part of a team. You will play an important role within the Customer Service Team ensuring that all queries are handled with the highest level of satisfaction for customers.

You will be the first point of contact for customers by dealing with a wide range of enquiries and requests mainly through telephone and emails, whilst building relationships of trust through open and interactive communication. The successful candidate will also contribute to customer service data collection processes and keep detailed accounts of customer interactions by updating records. The post holder will have a great phone personality, be proactive, collaborative and have a flexible and adaptable approach.

What can we offer you? 

You’ll enjoy 25 days annual leave, plus bank holidays, along with a winter and summer office closure in addition to your annual leave. We provide a pension contribution for you which is matched up to 5%. We’ll support your development and growth and help you develop your experience and skills to achieve your personal and the businesses goals.

Interested? How to apply

For the full job description and person specification please see the attached documents. / Go to our website for further information.

To apply please submit a covering letter and CV demonstrating how you meet the requirements of the role.The closing date for applications is Sunday 3rd November. Interviews will be held week commencing 18th November.

By applying for this job you are confirming that you have read the MHFA England Privacy Notice and accept the conditions under which your details will be processed.

Our client a leading mental health charity with a busy and growing counselling service requires a discreet, proactive and experienced Administrator to help with the running of our office, reporting to Counselling Service Manager and working alongside a small Counselling team.

Main Duties

Reception

• To respond to arrivals
• To inform counsellors of their clients' arrival
• To ensure the waiting area is tidy and welcoming
• Report to Service Manager any issues and concerns in the premises
• To carry out general reception duties.

Administration

• Respond to telephone enquiries, taking clear and detailed messages, and ensure messages are dealt with efficiently and in timely manner.
• To provide administrative support to the Service Manager and counselling team.
• To manage and organise filing system, keeping it up to date personally as required.
• To manage and update database system regularly as required.
• To assist in the collection and registration of counselling data for service audit and statistical reports.
• Maintain Counselling sessions contributions, budget and records.

Counselling Service

• To arrange counselling appointments, follow up the administrative progress and report to Service Manager of changes in schedules, etc.
• To ensure messages from client to counsellors are delivered efficiently
• To support Service Manager in the organisation and distribution of material to the counselling team.
• To assist in the timely allocation of clients and waiting list management.
• To help develop and improve counselling service by ensuring efficiency in service delivery, establishing effective service monitoring systems, and managing communication pathways.

Personal Specification;

• Minimum 3yrs experience in similar role
• Experience of working in the voluntary sector
• Experience of working in a busy office environment
• Experience of working IT software packages indulging MS office, Word Powerpoint and Excel
• Awareness of the needs of people with mental health issues in the community
• Good written and verbal communications
• Empathetic and able to deal with stressful situations in a calm and professional way

CREST WF is recruiting for a part time administrator for their Day Care Service for adults with disabilities and dementia. CREST is a local charity based in the London Borough of Waltham Forest.

The role is 16 hours a week, Tuesday to Friday 9.15 a.m.-13.15 p.m. 50 weeks p.a.

Salary is £11,487 (£18,666 p.a. pro-rata.)

Closing date is 17.00 p.m. Monday 28th October 2019

Interviews: 6th November 2019 .

General Info

The post-holder would be joining a small team based in The Peterhouse Centre, 122, Forest Rise, E17 3PW. The office is 7 minutes walk from Wood Street overground station or 20 minutes from Snaresbrook Station (Central Line).

The role is pivotal to the safe and smooth running of the Day Care service. CREST has been operating in the borough since the 1960’s and works to support and improve the lives of local people through the provision of a range of services.  Please contact Edith Boase or Kay Watmough for additional information on 020-8521-2975.

The role is 16 hours a week, Tuesday to Friday 9.15 a.m.-13.15 p.m. 50 weeks p.a.

Hours:

18 hours, Monday to Friday

Does this sound like you?

Are you creative, organised, enthusiastic and passionate about getting things done? We are looking for an experienced administrator with a dynamic and ‘can do’ attitude, who is not afraid to be proactive, can work independently but also loves the idea of teamwork.

What you’ll do:

• You will work closely with our leadership teams, our managers, employees and volunteers, and with external partners to set up and execute leading edge business support in advance of our move to our new High Street location.

What we expect:

• Superb organisational, planning and communication skills, as well as confidence speaking and a customer first mentality.
• Experience and ability to work with others in an engaging and enthusiastic way.
• Impeccable attention to detail and ability to handle business support activities.
• Team player mentality. We like to work with friendly people who thrive when working collaboratively.
• Passion and energy. Enjoying a fast-paced working environment where your passion will purposefully shine through.
• Self-motivated. You will need the drive to lead, inspire and get things done.

What we can do for you:

• An empowered environment to work alongside others who love to “make a difference”, as you use your knowledge, experience and skills to lead us to as we transform our operations supporting the local community and beyond:
• Plus  these added goodies
• Annual leave + 8 bank holidays + additional paid time-off when The Tab is closed for the whole Christmas and New Year period
• PLUS your birthdays off
• Pension contribution matched up to 3%.

Our ambition is to build, grow and be the best at what we do in our community!

To find out more about this role: Please see the full job description attached.

How to apply:Please attach your CV and detailed covering letter, explaining why you would like to work for us and what makes you the perfect candidate.

Salary:

£20,500

Hours:

35 hours, Monday to Friday

Does this sound like you?

Are you creative, organised, enthusiastic and passionate about getting things done? We are looking for an experienced administrator with a dynamic and ‘can do’ attitude, who is not afraid to be proactive, can work independently but also loves the idea of teamwork.

What you’ll do:

• You will work closely with our leadership teams, our managers, employees and volunteers, and with external partners to set up and execute leading edge business support in advance of our move to our new High Street location.

What we expect:

• Superb organisational, planning and communication skills, as well as confidence speaking and a customer first mentality.
• Experience and ability to work with others in an engaging and enthusiastic way.
• Impeccable attention to detail and ability to handle business support activities.
• Team player mentality. We like to work with friendly people who thrive when working collaboratively.
• Passion and energy. Enjoying a fast-paced working environment where your passion will purposefully shine through.
• Self-motivated. You will need the drive to lead, inspire and get things done.

What we can do for you:

• An empowered environment to work alongside others who love to “make a difference”, as you use your knowledge, experience and skills to lead us to as we transform our operations supporting the local community and beyond:
• Plus  these added goodies
• Annual leave + 8 bank holidays + additional paid time-off when The Tab is closed for the whole Christmas and New Year period
• PLUS your birthdays off
• Pension contribution matched up to 3%.

Our ambition is to build, grow and be the best at what we do in our community!

To find out more about this role: Please see the full job description attached.

How to apply:  Please attach your CV and detailed covering letter, explaining why you would like to work for us and what makes you the perfect candidate.

We are working with a charity based in Central London who are looking to recruit a System Administrator on a 9 month fixed term contact, with the possibility of extension.

As an organisation they have just implemented a new CRM system - as System Administrator you will provide technical solutions, to maximise the capability of their new systems and develop the competence and knowledge of users within the organisation.

As System Administrator you will

• Support the internal teams with the transition of new systems and processes.
• Work on improving existing systems by studying current usage practices, and make recommendations for improvements.
• Support business process workshops/training.

Their ideal candidate will

• Have strong analytical and numerical skills, demonstrating an ability to identify and react to emerging issues and find technical solutions.
• Database and management skills.
• Reporting and analytical system knowledge.
• Strong interpersonal skills, able to manage conflict and maintain good relationships with key stakeholders.

About The Advocacy Project

We help the most marginalised and vulnerable people in London make effective choices about what happens in their lives. We also support them to speak up and help improve important services we all need. We want to make sure people across all age and care groups – including learning disability and mental health – can:

 voice their concerns

 understand their rights

 make effective choices about what happens in their lives

We do this through advocacy services which support people individually, and user involvement projects that help organisations improve the services they offer.

About the role

The Advocacy Service Manager leads a team of advocates working with adults and young people across the NHS, private hospitals and the local community.

You will give line management support, be the point of contact for our stakeholders and make sure we deliver high quality advocacy as per our contracts.

Key responsibilities

Lead your team to deliver advocacy services, actively encouraging team members to contribute to service planning, quality improvement and development.

Make sure the team provides instructed and non-instructed advocacy, plus signposting where needed, working to the advocacy empowerment cycle and actively promoting self-advocacy where practicable.

Manage your team to write high quality advocacy notes, details of outcomes and other evidence into the case management system.

 Keep up-to-date with relevant new legislation, policy, reports, current trends and issues, and share with your team. This includes the mental health act, mental capacity act, care act, and local / national policy.

Use operational policies and procedures to make sure your team achieve quality standards and professional, consistent advocacy services.

 Deliver contracts within budget, to agreed key performance indicators, case work standards and monitoring requirements; produce quarterly monitoring and other reports.

Lead on raising awareness of the advocacy service to service users and potential referrers.

Make sure referrals are allocated efficiently, appropriately and within the requirements of the contract.

Give support and supervision to your team including work review meetings, team meetings, appraisals and professional development. organisational activities such as CPD lectures and staff briefings

General responsibilities

 Participate in team meetings and training, and proactively encourage your staff to attend.

 Participate in personal, team and organisational development.

Contribute to organisational reporting.

Keep to our policies, including health & safety, and risk regulations.

Work to our mission, vision, and values.

Carry out other projects and tasks as needed.

Person specification

Essential

Proven leadership ability and strong people management skills.

Experience of managing contracts and delivering advocacy services.

Understanding of statutory and non-statutory advocacy.

Sound knowledge of current issues in health and social care policy, practice and legislation.

Excellent interpersonal and communication skills (written and verbal).

Exceptional stakeholder management abilities with experience of building effective relationships with commissioners, partners, service users and colleagues.

Commitment to working within The Advocacy Project code of conduct, equality and safeguarding policies.

Ability to work as part of a team and on your own initiative, to plan and prioritise your own workload.

Willingness to promote The Advocacy Project and the mental health service in line with our mission, vision and values.

Desirable

 Qualification in advocacy or advocacy management.

Competencies

The more detailed expectations we have of our advocacy managers are shown in the document Advocacy Manager Competencies on our website. Please make sure you’ve read and understood these competencies before applying.

Benefits of working for us

We’re committed to providing an empowering, flexible and supportive working environment for all our staff.

Our employee benefits include 30 days annual leave (including up to 3 days between Christmas and New Year), participation in a pension scheme with 6% employer contribution, access to a free confidential counselling service, and an interest-free travel/bike loan.

All our staff are supported to learn and develop in a variety of ways, including a monthly lecture series where we invite sector experts to talk to our staff on topical issues.

We are a Disability Confident and Mindful Employer.

How to apply

Send your CV and a supporting statement explaining why you think you’re the person we’re looking for and how your experience meets the person specification.

Awards and Travel Grants Administrator

Central London • £20,000 - £22,000 + Benefits

The Biochemical Society is one of the largest learned societies in the UK biosciences, dedicated to advancing the molecular biosciences that underpin and explain the essential processes of life.

Working closely with the Sponsorship and Grants Manager, the post-holder will facilitate the delivery of the Society's broad portfolio of awards, grants and bursaries. They will be committed to excellence in customer service and have experience communicating effectively with internal and external stakeholders. Experience of using multiple CRM and related systems is highly desirable.

For more information, please visit our website.

Please send a CV and covering letter by email via the button below.

Only shortlisted candidates will be contacted.

Closing date: 25th October 2019.

The Society takes the security of your data seriously. It has internal policies and controls in place to ensure that your data is not lost, accidentally destroyed, misused or disclosed, and is not accessed except by our employees in the proper performance of their duties.

Please note that due to limited resources it is not possible for the Society to acknowledge receipt of applications. If you do not hear from us within two weeks of the closing date, please assume that your application has been unsuccessful on this occasion. 

“We are interested in every qualified candidate who is eligible to work in the United Kingdom. However, we are not able to sponsor visas.”

The Initiative:

We want to see a world where everyone, everywhere, has someone to turn to in support of their mental health. However, this is not currently the case.  Worldwide mental health conditions are increasing and depression alone is on track to be the leading disease burden by 2030. The world is not yet equipped to handle this growing crisis, especially in low and middle income countries where the majority of conditions occur.  United for Global Mental Health was established in 2018 as an organisation focused on increasing global advocacy, campaigning and financing for global mental health to address this growing global need and increase the political and financial commitment so that everyone, everywhere has someone to turn to when their mental health needs support.

Together with over 80 people from 14 countries, we have launched  the first global mental health campaign that is led by passionate campaigners and people with lived-experience of mental health from all over the world: from Nigeria to the US, from Indonesia to Australia and from Sierra Leone to Tonga. Supported by high-profile partners and ambassadors, our campaign unites efforts to bring greater action on mental health.

About You:

You are a highly organised, proactive, confident and diligent Administrator with Accounts experience, who can balance the competing priorities of stakeholders, ready to take on a challenging but exciting role.

Reporting to the Finance & Operations Manager, you’ll deliver executive personal assistant, accounting and administrative support to the team and facilitate the smooth running of the office.

Duties will include:

• EA Support & Diary Management

• Travel Bookings

• Event Management

• Finance Administration

• Office Administration

Requirements:

• A strong understanding of, and passion for improving, global mental health

• Proven experience as an Executive/Personal Assistant or Office Assistant

• Must have an interest in Accountancy or prior experience

• Excellent written and verbal communication skills

• Pro-active with strong administrative and organisational skills

• High degree of attention to detail

• Sound knowledge of MS Office or Google (Docs, Sheets etc), Mac OS, and Xero accounting & expenses software

Desirable

• Third sector experience

• Experience of working in a small, entrepreneurial team

Obsessive Compulsive Disorder (OCD) is a serious mental health condition which can have a huge impact on people’s lives. It’s widely misunderstood and often trivialised, something which can contribute to feelings of isolation and shame.

We have a really exciting opportunity for you to join OCD Action, the largest charity supporting people affected by OCD in the UK, and make a big difference to the lives of young people affected by this debilitating condition. 

As the Youth Service Manager, you will be responsible for the delivery of the OCD Youth service, which is run by young people with OCD, for other young people with OCD. As well as delivering a unique youth e-helpline, the service includes: peer-support forums and social media groups, activity days for young people, school awareness talks, and many online resources to help inform and support young people who have/think they may have OCD.

At the heart of OCD Youth is a panel of volunteers aged 13-25 with personal experience of OCD. As the Youth Service Manager, you will recruit, train and support all youth volunteers (including those working on the youth e-helpline), manage OCD Youth’s digital platforms including the OCD Youth app, coordinate schools and awareness talks and activity days for young people with OCD and lead the overall delivery of the service.

We are looking for an enthusiastic, well organised, driven individual who is passionate about improving and delivering mental health support and information services for young people. 

To apply for this role, please complete the application form and submit it with a covering letter. (For more details, click on 'How to apply').

Please also note:

• The deadline for this job application is 5.00 pm on Wednesday 30 October 2019.
• We are not accepting CVs for this position so please do not send one.
• Appointment to this position is subject to an enhanced DBS check and satisfactory references.