Hammersmith, Fulham, Ealing & Hounslow (HFEH) Mind provides mental health services in our boroughs. We are looking for an enthusiastic, passionate and hardworking individual to join our Adult Services Team.

To apply please follow the steps in "How to Apply" above.

Role Purpose

To provide professional, efficient and effective administrative support to the HFEH Adult Services Team efficient and effective running of the charity office and daily business.

Often being the first point of contact, the Adult Service Administrator will need to possess excellent communication skills. The image of the organisation and its services relies heavily on the ability of the Adult Service Administrator to communicate effectively and sympathetically with a wide variety of people including staff and supporters.

The Adult Service Administrator will need to possess excellent time management and organisational skills to be able to deal with a multitude of tasks and a range of priorities.

The Adult Service Administrator will need strong IT skills and be competent in the use of most Microsoft Office applications including Outlook, Word and Excel. A working knowledge of PowerPoint and Publisher would also be helpful. Knowledge of databases would also be useful.

The Adult Service Administrator will need to be practical, proactive, resilient, calm under pressure and able to use their initiative. An understanding of autism and previous experience in the voluntary sector would be advantages.

This is a fixed term contract for 35 hours per week until end of December 2021 (contract renewal dependent on performance and funding).

Post is subject to an enhanced DBS check

Please apply by sending your completed application form as detailed in "How to Apply" above. 

Deadline: 10th December 2020 but please note we will be interviewing suitable candidates as we receive applications and if find the ideal candidate the job posting will be closed earlier.

Training Services Administrator

Circa £27,500 - £35,000 pa plus excellent benefits

London WC1

35 hours per week, full-time

In the current context of COVID-19, The College is currently remote working with the London Office opening on a voluntary phased basis from late September 2020.

As Training Services Administrator you will be responsible for assisting the Training Services team with the processes and systems that support trainees in paediatric training.

Acting as first point of contact for members, trainees and trainers, the Administrator is an important role in which you will provide advice and support to trainees during their training, whilst monitoring their progression through to processing the completion of training information and other certification.

Reporting to the Training Services Co-ordinator, you will act as a support function for internal and external stakeholders for committee activities related to RCPCH training matters.

Educated to a good standard, you should have substantial administrative and customer service skills, along with the ability to multi-task and to liaise efficiently and effectively with a wide variety of stakeholders. A background in administering committees with a varied membership would be advantageous.

The Education and Training Division sets and monitors standards for the training and assessment of doctors working in paediatrics and child health in the UK and overseas. It also sets, monitors and administers the College examinations (MRCPCH and DCH), whilst making recommendations on the training of paediatricians including GMC certification.

The Royal College of Paediatrics and Child Health sets and maintains standards for the education and training of all doctors working in paediatrics and child health in the UK. We advocate on child health issues at home and internationally. Additionally, through a variety of activities, the College influences the quality of medical practice for children in hospital and in the community.

The RCPCH has more than 20,000 members and fellows and employs around 170 staff, most of whom work in our London office in Holborn. We have smaller offices in Northern Ireland, Scotland and Wales.

For further information and to apply, please click on the apply button. 

Closing date: Midnight 1 December 2020

Interviews: 10 December 2020

COMMUNITY AND FAMILIES ADMINISTRATOR & PROJECT SUPPORT

OASIS HUB WATERLOO

PART-TIME, 16 HOURS PER WEEK (0.4 FTE) INC THU MORNINGS.

FIXED TERM CONTRACT TO NOVEMBER 2021

SALARY:  £9,027 per annum (£22,568 FOR 1FTE)

Oasis’s vision is to create community hubs; creating safe and inspiring local neighbourhoods that provide integrated and diverse services to benefit the whole person and the whole community, which includes delivering first-class and innovative education.

We have an exciting opportunity for a Community and Families Administrator & Project Support to work as part of our Oasis Hub Waterloo team, to administrate and support the delivery of Community & Families work in and through Oasis Hub Waterloo, into the local community.

The Small Project is a baby clothes library. It provides good quality, second-hand items to local families encouraging a sharing economy across families locally, as well as supporting those in need.  Face to face delivery and administration of referral processes and other aspects of our project work also. This role is multi-faceted, with administration and project support elements. Project support consists of both project delivery and administrative coordination of the Small Project, including the management of our referrals process. In addition to administrative skills, this will require good communication, interpersonal skills, clear instructions. - Face to face delivery will be necessary on Thursday mornings, but other working hours can be flexible and designed in agreement with line manager.

Key responsibilities will be:

• Work alongside the Community & Family Manager to provide administrative support, using simple referral, finance and reporting system
• To assist with the key events, holiday programmes and other family support activity
• To be the lead member of an organising committee
• To train volunteers in key delivery roles
• To do research, answer enquires and update social media, including website.

The successful post holder must have:

• A GCSE in English or relevant professional qualification or demonstrate by experience.
• Experience of working with data and information management and implementing administrative systems. Good knowledge of Microsoft including excel and word.
• Excellent organisational skills and interpersonal skills - caring and respectful (in order to support families in difficult circumstances)
• Experience with client facing delivery and working with volunteers

This is an exciting opportunity to be part of a growing national organisation, making a difference to communities on a local level, while individually improving the life chances of young people.  As part of the package, Oasis offers:

• A pension scheme, currently offering 7% employer contribution
• A generous holiday allowance, starting at 25 days per year (plus 8 Bank Holidays)

We actively encourage applications from people of all ethnic backgrounds and minority and underrepresented groups.

Completed applications should be returned by 9am Friday 4th December 2020.

Interviews will take place in Waterloo 11th to 18th December 2020 (possibly online)

Oasis is committed to making a difference to the lives of the communities it works in, and as such you must show a willingness to demonstrate commitment to the values and behaviours which flow from the Oasis ethos.  We are committed to safeguarding and promoting the welfare of children and young people. We expect all staff to share this commitment and to undergo appropriate checks, including enhanced DBS checks. 

Oasis supports Equal Opportunities.  Registered Charity No. 1026487

An exciting opportunity has arisen to join our friendly, established extra care service in Bromley as an Administrator. You will provide efficient and responsive administration support for our Extra Care Service. You will be based at our Registered Office in Regency Court located in Bromley Common. The service provides dedicated support to older people and adults with a range of support needs.

We are looking for someone with a can-do attitude, excellent customer care skills and professionalism, and the ability to multi-task to complete administrative tasks. The ability to accurately input data onto databases, minute meetings and use Microsoft Word, Excel and Outlook is essential. You must have excellent telephone skills and the ability to take detailed messages and signpost individuals to the appropriate people, triaging calls and action taken. Experience of working in a busy office is also essential.

Potential candidates must be willing to travel across the Borough of Bromley and occasionally to other parts of London.

We offer our staff a range of benefits to ensure job satisfaction including:

• Birthday Holiday Bonus after 2 years continuous service
• Free life assurance
• Pension with company contribution
• Company sick pay
• A range of employee discounts

Creative Support is an equal opportunities employer and is committed to delivering local high quality care through a well-established and supported local work force.

Groundswell’s award-winning Homeless Health Peer Advocacy (HHPA) project is looking for an Administrator to help us smoothly run a service supporting people who are homeless in London to get to over 3000 health engagements a year.

We are looking for someone very personable with an excellent phone manner, who can remain focused and friendly working in a busy and sometimes demanding environment. Working closely with the HHPA Systems Manager you will offer efficient, effective and proactive administrative support to the project, supporting our frontline staff and volunteers to do their vital work.

Getting the logistics behind HHPA right, is vital to operating a system where volunteers feel safe and supported, and partner homeless and health organisations trust us to get vulnerable people to important health appointments. The HHPA Administrator will often be the first point of contact for volunteers, and referrers, and we are looking for someone with excellent customer service skills who is used to dealing with queries from the public. You will possess a natural ability to think on your feet and find solutions to operational challenges. You will need a flexible, calm, proactive approach with a can-do attitude and be willing to develop within the role.

Key responsibilities include processing bookings, allocating work, checking frontline staff in and out of jobs, booking cabs; and supporting the HHPA Managers in all administrative matters relating to the day to day running of the service. The role requires someone who is hard-working and tenacious, can work on their own initiative, with excellent organisation and time management skills and who thrives in a busy yet small team environment. This role is particularly suited to someone looking to progress their career within the charity sector.

Normally you will be based in our office in Brixton, but currently the team are working remotely, and you will be given the support and equipment needed to make this possible. The post will support our work across London.

For a full summary of all duties and responsibilities, please refer to the job description included in the Job Pack attached.

Application

To make an application, please submit your CV along with a cover letter in Word format, which explains:

• how you meet each of the areas outlined in the Person Specification
• why you are interested in doing this job

To shortlist for interview, we score people based on whether they have the skills outlined in the person specification and the experience relevant to the role they are applying for.  Please include enough details in your personal statement for us to be able to do this.

We require that you submit your covering letter and CV in Word as we will be conducting a blind recruitment process which means that all names and identifying information will be removed from your application before being presented to the selection panel.

The deadline is 1pm Friday 4th December 2020

Interviews will be held the week commencing Monday 14th December 2020

If you have not been notified by this date, then please assume you have been unsuccessful on this occasion. 

Organisation:  

Kingston Churches Action on Homelessness (KCAH) 

Location:  

Kingston upon Thames 

Contract type:  

One year fixed term 

Hours:  

36 

Salary:  

 £33,862 

Deadline for applications:  

Tuesday 1st December 2020 - 12:00pm 

Interviews will be week commencing 7th December 2020 

We are looking for an organised, motivated and engaged manager with the energy to set up a new harm reduction, residential centre for seven people who have recently experienced rough sleeping and who have problematic issues around drug and alcohol. This is a fantastic opportunity for a manager with experience in the drug and alcohol field to help create and establish a bespoke service based on a strength-based approach which simultaneously addresses homelessness and addiction in our efforts to reduce rough sleeping in Kingston upon Thames. 

As the Service Manager, you will: 

• Lead a team where care and compassion resonate throughout the service. 

• Be responsible for directly managing the staff team and oversee their casework. 

• Develop and manage positive partnerships with key agencies across Kingston. 

• Be responsible for ensuring the finances of the service are well managed and that all relevant policies and legislation are followed. 

• Work alongside the Operational Director and CEO to manage the service’s performance against contracts. 

We are looking for someone who is: 

• Strength-based and client-focussed. 

• Able to organise the operations of a new, complex, busy service. 

• A decisive and effective leader, invested in people, builds on the team’s strengths and leads by example. 

• An excellent communicator, able to form and maintain effective working relationships with all partners. 

KCAH is committed and driven to helping people who have experienced homelessness to live in decent homes, build supportive relationships and lead fulfilling lives. Our vision is to end street homelessness in Kingston and our aim is to achieve the highest standards and effectiveness in service delivery to vulnerable people. 

As well as striving to always offer a great working environment, we also provide: 

• Support to develop your leadership and strategic skills 

• A contributory pension scheme 

• 26 days holiday and 8 paid bank holidays 

KCAH is committed to achieving a diverse workforce that reflects the communities we serve. We value, respect, and celebrate diversity and we welcome and encourage applicants from all sections of the community.

Are you committed to supporting unpaid carers living in Lambeth?

Are you looking for a management role in a small, local charity?

Join the Carers’ Hub team to make a lasting difference to the lives of unpaid carers in Lambeth. You will have the experience and skills to manage a small team who play a vital role supporting the many unpaid carers across the borough with one to one and peer support, signposting, monthly forums, training, workshops and social activities. As the Adult Carers Service Manager you will provide leadership and stability to the adult carers’ staff team ensuring we maintain the high quality of our core services, build on existing work streams to strengthen our organisational processes and work with the CEO and wider team to develop a long-term strategy. You will also take responsibility for coordinating support provided to a cohort of adult carers.

The Adult Carers’ team supports carers from the age of 18 upwards who look after a family member, friend or neighbour living with an illness, disability, mental health problem or addiction, and this role will give you the opportunity to be creative and put the ideas that you will develop in partnership with carers into practice. 

We welcome requests for informal chats to find out more about us as an organisation and the role. For more details, including how to get in touch, please see the Application Pack

Closing date: 9am Monday 30th November
Interviews will take place on Thursday 3rd and Friday 4th December

Please note we are currently working from home, but once the situation with Covid 19 allows will return to working from our office in Brixton.

Refuge is the UK’s largest provider of specialist services for victims of all forms of gender-based violence (domestic, sexual, so called ‘honour’ violence, modern slavery and human trafficking, prostitution, forced marriage, stalking and FGM). Every day we support over 6,000 women and children in our national network of services.  These include Independent Domestic, Sexual and Gender-based Violence Advocacy services (IDVAs/ISVAs and IGVAs), community outreach, specialist refuge accommodation, sanctuary services, culturally-specific services and the Freephone 24 Hour National Domestic Abuse Helpline. We advise Government and lobby hard to keep violence against women and girls high on the public agenda. We run award-winning prevention and public education campaigns, manage a busy press office and website, and we are an accredited training provider. We give a voice to the voiceless.

This role requires an exceptional individual who wants to make a difference.

You will be responsible for managing the delivery and development of high quality independent advocacy, outreach, and refuge services to victims escaping domestic and sexual violence. You will manage and motivate a team of specialist domestic violence workers including independent gender violence advocates, early intervention and  children’s outreach workers, peer mentors and refuge workers supported by the deputy domestic violence service manager. You will be responsible for overseeing their demanding caseloads to deliver positive outcomes for our clients.  You will also be responsible forsafeguarding of children and vulnerable adults and support staff to ensure the safeguarding policy is followed. This role will have a strategic focus and you will work pro-actively in partnership with other agencies, to ensure a coordinated community response and service in order to protect survivors and their children. You will manage relationships and influence professionals across a range of statutory services and the criminal justice system to ensure client safety is prioritised.

You will have significant experience of providing practical and emotional support to survivors of domestic violence and of managing such a service. You will be able to develop, sustain, and evaluate joint work between agencies, establish good working relationships and negotiate effectively. Experience of managing and developing teams is essential.

As member of the management team the post holder will take part in an out of hours on call rota.

You will manage the out of hour’s emergency on call service and be available to manage out of hours emergencies.

You will be a strong and effective communicator. Most importantly you will understand and know how to support survivors to navigate the civil and criminal justice systems in relation to domestic and sexual violence. An ability to work independently and prioritise a busy workload is essential.

All candidates must demonstrate a commitment to the feminist values of empowerment and equality, which underpin all of our work.

Competitive salary offering annual progression within points of the salary grade, 28 days annual leave increasing to 30 days, pension scheme with People’s pension that includes a 6% Employer contribution, comprehensive EAP.

Refuge is proud to be a leader in its field and an employer of choice with leading edge systems for supervision, quality management and development.  Other benefits include 28 days holiday, pension scheme, an employee assistance programme and a childcare voucher scheme.

Closing date: 30th November 2020

This is a permanent and full time role with 37.5 hours per week.         

An enhanced Disclosure Barring Service (DBS) certificate will be required for this role.

Refuge is committed to quality, equality and diversity and welcomes applications from all sections of the community.  This post however is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.

No agencies please - as a charity we work hard to keep our costs down.

Clinical and Development Administrator

Full-time at 35 hours per week

London Office (temporary home working due to COVID-19)

Salary: £17,500 - £22,000 – dependent on experience

Permanent

GamCare is the UK’s leading provider of information, advice and support for anyone affected by gambling-related harms.

GamCare is looking for an experienced administrator who is used to communicating across a range of departments. The postholder will provide administrative support for the Development and Clinical Directorates.  They will undertake administrative tasks working across the two busy Directorates and will be flexibly supporting multiple staff with a wide range of duties. They will be self-motivated and driven, able to prioritise their own workload and time manage with limited supervision.

The post will be full time and based in the London office. During the coronavirus period, temporary home working will be taking place. You will need to ensure that you have a confidential space within your home to work from, a home working risk assessment will be carried out by your line manager.

Key Responsibilities will include:

• Minute taking and organisation of meetings across multiple teams
• Dealing with highly confidential and sensitive data
• Undertaking general office management and administrative duties
• Manage telephone calls and correspondence (e-mail, letters, packages etc)

This post is subject to an Basic Disclosure and Barring Service (DBS) check.

To apply, please complete go onto the GamCare website. 

If you would like acknowledgement that your application has been received, please ensure the application is attached and put the following subject in your email:

Job application: <Job Title>

Please note that if the subject is not correct, you may not receive a confirmation.

For further information, please contact Rachel Crawford, Performance and Contracts Manager. Application forms forwarded to this email will not be accepted.

Previous applicants need not apply. Please note we do not accept CVs.

GamCare is committed to processing your personal data fairly, lawfully and transparently in line with GDPR. For further information on GamCare’s recruitment privacy notice please refer to our website.

Closing date for applications: 01 December 2020 at 9am 

Interviews will be held remotely via video conference

We have an exciting opportunity to work across our supported housing services in Lewisham. Phoenix Futures is looking to recruit a Service Manager to lead a dynamic and motivated team.

As the UK’s only specialist substance misuse charity and housing association, Phoenix are experts in delivery of recovery housing. At our Lewisham Supported Housing service we provide accommodation and support to individuals in recovery from drug and alcohol dependency, affording them the opportunity to develop essential life skills and re-integrate into the local community.

Candidates will have experience of managing supported housing and will possess knowledge and understanding of substance misuse. Successful candidates will be proactive and forward thinking with keen insight into the support needs of those who have experienced homelessness and addiction.

Interview Date: 9th December via Microsoft Teams 

This is a really exciting time to join Girlguiding. With nearly half a million members we are the largest charity dedicated to girls and young women in the UK, and one of the largest and leading youth charities. We are on a mission to amplify the voices of girls and young women, so they can champion change in their own lives and the wider world; to build strong partnerships that can increase our reach and impact; and to increase the support we offer our 100,000 amazing adult volunteers who deliver incredible experiences to young people across the UK every week. We have recently agreed our 2020+ strategy and begun a process of significant change: transforming the organisation so it can meet the challenges of the future by putting young people and volunteers at the heart of our organisation.

Girlguiding is looking for a proactive administrator to work across the Operations directorate to provide first class support to four department heads and ensure the smooth and efficient running of directorate processes.  This role will also work directly with our volunteer leadership teams for British Girlguiding Overseas and International activity and answer enquiries from members and the public on these subjects.

The post holder will be an effective communicator, team orientated, organised and customer focussed -  comfortable working across a range of teams and focus areas including girl experience, volunteer experience, safe practice and delivery partnerships.

Girlguiding values the differences that a diverse workforce brings and is committed to inclusivity, and to employing and supporting a diverse workforce. Girlguiding is proud to be part of the Stonewall Diversity Champions programme, a member of the Business Disability Forum, and a member of Time to Change. While Girlguiding’s young members may be women only, our staff team is mixed gender. We welcome applicants from all backgrounds.

We are committed to supporting our staff to achieve a good work-life balance and offer flexible working options wherever we reasonably can. Girlguiding is a COVID secure employer, providing support for all employees during the current pandemic. All staff are required to carry out our online health and safety training and complete a DSE risk assessment to ensure we can provide the support you require.

It is important that you submit all of the above documents with your CV, including the declaration form, supporting statement and diversity questionnaire. We will consider only those applications that include these completed documents.

We ask that you submit your CV and supporting information as soon as possible as we reserve the right to close vacancies at any time, when we have received sufficient applications. 

Interviews will be held remotely during the pandemic.

I am looking for an Information and Community Engagement Administrator for an amazing end of life charity. You will be a critical member of the team, ensuring that data from the charity's information line and services is captured and processed accurately.

Key Responsibilities:
Information Line Administration
Support the information team to provide timely, accurate and personalised responses to its information line callers
Accurately log all enquiries on the Raiser's Edge database
Send information and publications in the post and by email to members of the public following contacts to the information line as requested
Compile and send resources to stakeholders and organisations
Collate data and run weekly/monthly reports on the Raiser's Edge database, recording this accurately and sharing this learning with colleagues internally
Maintain records of stock levels, identifying when stock needs to be ordered
Assist the team to carry out high-quality service evaluation and monitoring to inform service development and reporting to funders
Assist the information and finance team to fulfil bulk publication orders
Arrange courier collection of publications for external conferences and workshops

Community engagement Administration:
Collate training packs and other materials for community engagement projects
Support the Community Engagement and Training Lead in organising and preparing for in-person and online meetings, including training and reflective learning sessions
Support the Community Engagement and Partnerships Manager to gather and record regular outcome monitoring from project partners
Process incoming mail
Assist with processing of donations and acknowledge donations in a timely manner, providing an end-to-end service which demonstrates how donors are valued
Support the Database Manager in ensuring that data held on the Raiser's Edge database is accurate and GDPR compliant

If you are immediately available and have the above skills and experience, please apply online today!

Senior Housing Services Officer

Role Purpose:

To deliver a responsive customer focused Housing Management service to tenants and prospective tenants of the Association. To supervise The Neighbourhood Officer, the Income & Tenancy Sustainment Officer and to ensure performance and service delivery meets our standards.

Key accountabilities

• Income Collection
• Complaint handling
• Tenancy & Lease Management to ensure statutory and contractual obligations are met
• External Liaison to promote Housing Management Service
• Producing various mangement reports
• Managing voids & lettings
• Ensure the Service Delivery is customer focused
• Line management expereince/ Staff supervision
• Estate Management & Performance Monitoring
• Anti-social behaviour management

Core Comptetencies: 

• Result focus
• Customer Orientation
• Effective communication
• Teamwork
• Planning & Organisation
• Decision Making & Initiative
• Influencing & Negotiating
• Leadership

Please see attached the full job description for more information.

Senior Administrator

We have an exciting opportunity for a Senior Administrator to provide high quality administration to support a large programme of work within a mental health charity.

Position: Senior Administrator

Location: London, office based and home based

Salary: £23-£25k depending on experience

Hours: 37.5 hours a week; occasional evening and weekend work will be required

Duration: Initial one-year contract subject to six months’ probationary period

Benefits: Employer contribution pension scheme, 31 days’ holiday including bank holidays. Office is in easy walking distance of tube and overland stations.

Closing Date: Monday, 14th December 2020 at 9 a.m.

About the Role

The Senior Administrator will provide high quality administrative support to a busy team. This includes liaising with volunteers, managing incoming messages from service users and database management.

About You

As Senior Administrator, you will be a compassionate people person, bringing with you experience of:

• Working in an administration role in an office environment
• Gathering output, performance and feedback data
• Working with and developing databases and using Excel at a skilled level
• An interest in a role within an organisation that supports vulnerable people

You will have:

• Experience of being an administrator or similar
• The ability to prioritise and respond to multiple email inboxes
• A friendly and warm style of communication
• Commitment to safeguarding and confidentiality policies and procedures and be able to work within them

About the Organisation

A UK-wide mental health charity working to improve the quality of life of anyone affected by mental illness.

It aims to raise awareness and understanding of all mental health conditions; fight to improve frontline mental health services for individuals and carers; provide support, information and guidance through its helpline, email and text support and Online Forum; and promote and host research into causes, treatments and therapies.

Other roles you may have experience of could include Admin, Administrator, Administration, Senior Admin, Senior Administrator, Coordinator, Administration Team Leader, Administration Manager, Administration Supervisor, Office Manager, P.A, Business Support.