Service Administrator Jobs

As the Peer to Peer Groupwork Facilitator you will set up, lead and deliver a year-long peer to peer group programme for bereaved families who have experienced the sudden and unexpected death of a baby or young child.

The groupwork is based on a programme led by Harvard University and Boston’s Children’s hospital and has structured sessions drawing upon psychological model of CBT, although the sessions are not therapeutic. Each session has a theme and incorporates education, guidance and support.

You will establish and deliver a new peer online support group, facilitating group formation, and enhancing service delivery and creating a safe and welcoming space for bereaved families.

Outside the group sessions you will be responsible for managing the administration and evaluation of the service, including and collection of questionnaires and feedback required for reporting purposes and supporting members with any signposting requirements processing referrals, carrying out eligibility screening, monitoring the waiting list and inputting and keeping all database member and service records up to date.

It is a key time to be joining the charity and helping us to continue to save babies’ lives and support bereaved families. The charity has been hugely successful, but the work is far from done. The impact of the sudden death of a baby is wide and never goes away, as we know from the families that we support. This drives all our work, across each department. We are a close and friendly staff team who all share passionately in the charity’s objectives, vision and values.

Overview of the Directorate

• The Education Department develops, resources, delivers and manages the ESU’s portfolio of education programmes. This portfolio encompasses teaching programmes, domestic and international competition(s), short- and long-term interventions in schools and external educational organisations, continual professional development opportunities for teachers, school membership, awards & scholarships, all of which are focused on giving young people the speaking & listening skills and the cross-cultural understanding they need to thrive.
   

Purpose of this role

• The main purpose of the role is to carry out and assist in the administration and day to day running of the ESU’s educational programmes, communicating with internal and external stakeholders, and managing delivery staff to ensure collective goals and objectives are reached

 Responsibilities and Expectations

 · Support with the smooth running and delivery of ESU Education’s domestic & international programmes as needed

· Be the first respondent to incoming calls and emails from educators, ESU partners and the general public, providing timely and professional responses to all enquiries

· Manage ESU spreadsheets and data across various Excel and our CRM system to ensure clean and accurate data collection and collation

· As needed, support with the development and improvement of education resources

· Liaise with the ESU’s Accounts Department regarding invoicing, delivery staff pay and expenses.

· Maintain accurate records of all bookings, delivery staff status, schools, public feedback and other relevant information.

· To support with delivery of workshops in schools, undertaking training to ensure delivery and teaching matches ESU standards

· Where appropriate source venues, confirm catering arrangements and other operational requirements regarding Education events.

· Assist the department in ad-hoc admin work as needed such as printing

· Participate in call-rounds as part of the department’s sales and onboarding efforts

· Co-ordinate the collection of process evaluation & impact data.

To work or travel over occasional evenings and weekends as directed by line manager, with time off in lieu.

· On occasion, support young people during workshops, residential programmes and competition events to ensure these key beneficiaries are supported throughout their engagement with the ESU.

Skills and Experience

Essential:

· An understanding of the nature and importance of the ESU’s charitable work within educational contexts and a strong commitment to increasing the impact of the organisation’s work.

· Experience in an administrative role.

· Experience delivering high quality customer service.

· Excellent verbal and written communication skills.

· Good interpersonal skills.

· Good time management and organisational skills.

· A can-do attitude with the ability to work well under pressure.

· A team-player who is also able to work independently whilst maintaining a high standard of work.

· Excellent data management skills and capability in Microsoft Office including Excel and PowerPoint.

Desirable:

· Experience of using Salesforce

· Teaching or workshop facilitation experience.

· Experience working with children and young people in any capacity.

· Experience delivering educational programmes or events internationally.

Generous Company Pension

28 days annual leave plus 8 days Bank Holiday (pro-rata)

Hybrid/Flexible Working options to support work life balance

Employee Assistance Programme

Access to Virtual GP Services 24/7

Group Life Assurance

Learning and development opportunities

Regular Staff Social Events

20% Discount at the neighbouring Chesterfield Hotel

Successful candidates will be invited to interview the week commencing 30th September.

About Future Frontiers

At Future Frontiers, we support young people from disadvantaged backgrounds to realise their potential at school and achieve post-16 qualifications that build towards secure, fulfilling employment.

In partnership with schools, businesses and supporters, we deliver an evidence-based programme of career coaching and 1:1 guidance for young people when they are in Year 10 and 11. This year, we are working with 3,000 young people across Greater London. 

Our five-year strategy for 2021-26 is focused on ensuring that our programme achieves meaningful long-term impact at the post-16 transition, transforming the life-chances of disadvantaged young people.

About the role

A colleague in the Operations team will be taking maternity leave from late 2024 for approximately 10 months. We are looking for a new team member to join us in late November for a period of handover with the current Finance and Operations Officer, and then to support the Director of Operations during our colleague’s maternity leave. 

Key focus areas will be finance and bookkeeping using Xero software, HR support, basic IT management and charity and company administration.

This role provides the chance for an experienced Xero user to develop a greater understanding and knowledge of charity and company management across finance, HR, IT, operations, office management and administration in a friendly and supportive environment, with personal and professional development at its heart.

Key Responsibilities

Financial Management

• Bookkeeping via Xero 

  • Reconciliations

  • Preparing bills and invoices

  • Manual journals

  • Monthly reporting 

  • Audit field work support

• Department budgets (managed via google sheets)

• Recording income and expenditure

• Recording restricted and unrestricted fundraising income

• Bank payments

• Work across departments to support timely invoicing and proactive debtor management

Operations Management

• Manage Operations email inbox

• Office management (serviced offices)

• IT management (issue laptops etc)

• Basic website maintenance

HR Management

• HR record management

• Support recruitment and hiring process

• Lead on new starter induction process

Company and Charity Administration

• Support Governor and the charity with compliance administration

• Support Director of Operations and CEO with organisational requirements such as audit, company filing and gift aid submissions

About you

Experience:

• Proven experience and high level competency on Xero accounting software and Excel/Google Sheets (Essential);

• Demonstrated success in supporting colleagues within an operations team (Essential);

• A passion for social mobility and a commitment to the charity’s mission (Essential).

Skills and competencies

• Passion for Future Frontiers’ mission: You are motivated to play a role in empowering disadvantaged young people to realise their potential.

• Service minded and ‘roll your sleeves up’ attitude;

• Team player with the ability to self-manage;

• Good communication skills;

• Numerate with excellent attention to detail;

• Commitment to our six values - outline on page 23 of our 2021-26 strategy

What we can offer you

• Annual leave of 27 days plus bank holidays, increasing with service

• Flexible working with regular working from home as standard, 4pm finish on Fridays

• Annual personal training and development budget of £300

• Employee Assistance Programme, including counselling

• Team building offsites and regular team socials throughout the year 

The Institute of Development Studies (IDS) delivers world-class research, learning and teaching that transforms the knowledge, action and leadership needed for more equitable and sustainable development globally.

The Project Management Unit (PMU) at IDS, brings together professionals in project management, research administration and finance, to collaborate on development of proposals, project plans, strategies and budgets. The PMU now have an excellent opportunity for someone wishing to begin their career journey in project administration and support.

The Project Assistant role will sit within the PMU and work within a helpdesk function, providing administrative support to both projects and research clusters. Applicants should be proficient in Microsoft Office applications, comfortable managing multiple tasks and open to acquiring news skills.

Main Duties and Responsibilities.

General administration
•Supporting the daily operations of the PMU including maintaining online filing systems, diaries, mailing lists and contacts database, taking telephone messages and arranging appointments.
•Cluster administration, including booking cluster meetings, arranging cluster retreats, and taking minutes of meetings
•Assisting PMU colleagues and the Heads of PM with general administrative duties
•Providing general administrative duties including word processing, and collating and preparing documents in accordance to IDS house style guidelines
•Working with colleagues to respond to general information requests and to disseminate information through e-mail, mail, publications and web pages.
•Providing general administration support for proposal development where requested
•Making travel arrangements, hotel bookings, enquiring about visas etc.
•Participating in PMU meetings and supporting the organisation of workshops and seminars and other team events, in close liaison with PMU colleagues.
•Supporting the Project Support Officer with updating cluster internet and intranet web content as required, and responding to internal and external requests.
•Processing invoices and expense claims
•Dealing with correspondence and ensuring regular liaison with other team members and external contacts, for example inviting people to events and keeping them up to date with event logistics.
•Providing assistance to visitors and staff.

Centre 404 is a leading charity with an excellent strong reputation for providing high quality support and services to people with learning disabilities and their families.  Based in North London, we currently work across eight London boroughs.

We are now seeking an experienced, solution-focussed Head of Finance and IT to join our Senior Management Team. This role oversees the financial operations and drives the development of our integrated IT strategy, ensuring first-class financial and IT service across the organisation.

In this role you will ensure timely and accurate management and financial reporting across the organisation, fostering a culture of financial accountability and ensuring that all stakeholders have a sense of co-ownership of this; working closely with the senior management team you will support grant applications to ensure that the terms and conditions of these grants are understood and complied with. You will also manage our cloud-based IT services to support the delivery of our strategic plan, ensuring best value IT across the organisation.

The ideal candidate will be a qualified accountant (ACCA, ACA, CIMA, or CIPFA) with a solid understanding of IT systems management. They will have proven experience in both financial and IT leadership roles, working closely with senior managers and collaborating with a range of internal and external stakeholders at senior levels. Strong analytical and communication skills are essential, along with the ability to present complex financial data to diverse audiences to ensure the organisation's financial sustainability. Experience in the charity sector and in developing financial strategy is essential for this role.

In return, the post holder will benefit from being part of a well-established and supportive finance function and Senior Leadership Team. 

Full details of the role are outlined in the job description and background information. 

Closing date: Please note, applications will be shortlisted and interviewed on a rolling basis.

Centre 404 is dedicated to staff development and we will provide a detailed induction and on-going training and support. We are also committed to safeguarding and promoting the welfare of adults at risk and the children we support, and we are looking to recruit people who share these values. All offers of employment are subject to an enhanced DBS check, proof of eligibility to work in the UK and two satisfactory references.

We are dedicated to providing a meaningful and rewarding work environment, as well as offering a range of perks and benefits for our staff to enjoy.

Centre 404 is an equal opportunities employer and welcomes applications from all sections of the community. Charity ref number 299889

A wonderful opportunity to work in the lively community library and the busy community centre in the heart of Primrose Hill.  You will be an integral part of all the work that takes place in this strong local community.

Primrose Hill Community Association (PHCA) run a community centre and a community library.  This post will be helping to administer the work of both, including helping to administer membership, newsletters, social media, activities, events, projects, hall hire, meetings etc.  It is a lively, busy environment in which to work. 

We are currently looking for a part time administrator to work  8 hours per week in the Primrose Hill Community Centre office, days/times by agreement, and a further 12 hours per week at the Primrose Hill Community Library, days/times by agreement.  The work is during normal office hours but helpful if you could work occasional weekends or evenings.

£27000 p.a (inc LW) pro rata based on a 40 hour working week.

Your place of work will be Primrose Hill Community Centre, 29 Hopkinson’s Place, London, NW1 8TN and Primrose Hill Community Library, Sharpleshall Street, London, NW1 8YN.

Centre & Volunteer Supervisor (Driving Licence Required) 

Important Note: Only CVs accompanied with a covering letter will be considered. 

Job Description

Report to: Head of Food Distribution and Volunteering

Responsible for: Leading the food distribution service and quality assurance at Hackney Foodbank’s allocated Food Distribution Centres located across the borough of Hackney. This includes ensuring all our visitors have a positive experience when collecting their food parcels and are signposted to other provisions appropriately; being responsible for directing the volunteers, working closely with the Head of Food Distribution and Volunteering, Health and Safety, and promoting best practice at each centre. This role will also involve administrative tasks, organising and carrying out home deliveries for visitors, inputting data on visitors’ journeys accurately into a database, driving the Hackney Giving Van occasionally and regularly driving a Luton van to the various Distribution Centres.

Part-time: 25 hours per week, evening and/or weekend work is required

Salary: £27,500 per year (pro-rata for 25 hours per week)

Compulsory: Must have a UK manual driving licence

Specific responsibilities:

· Attend Hackney Foodbank’s Food Distribution Centres to ensure each Centre is run in accordance with HFB’s best practice procedures.

· Treat visitors to the Food Distribution Centres with the utmost respect

· Work with volunteers to ensure a safe and efficient setup, including H&S responsibilities

· Manage all volunteers on site delivering services

· Ensure effective data capture and input onto the system

· Work with internal and external stakeholders to ensure relevant and up-to-date signposting partnerships and referral systems are working efficiently

· Confident in responding to telephone and email inquiries from referral agencies and visitors

· Manage system for home deliveries for visitors who have access issues

Person Specification

Essential:

· Knowledge or experience working or volunteering with adults in crisis, understanding the importance of treating people with dignity and compassion

· Knowledge or experience working or volunteering with support services

· Knowledge or experience of coordinating volunteers

· Ability to work in a team

· Ability to keep a calm head in stressful situations

· Organised and able to manage own workload

· Good administrative skills and attention to detail

· Excellent communication skills, in person, on the telephone and in writing

· Ability to absorb information and relay it to a diverse range of individuals

· Competency in Microsoft Office packages (Excel, Outlook, Word)

· Ability to work with people from disadvantaged, marginalised, or socially excluded backgrounds

· Full UK manual driving licence and good driving experience

· Ability to be flexible in terms of working times and duties

Desirable:

· Safeguarding experience

· H&S Certified

· 1stAid Trained

· Fire Marshall Trained

· Experience of driving a Luton van

· Experience of driving an electric vehicle

We will be interviewing candidates as they apply, so we encourage you to apply as soon as possible if interested!

The Support Services Coordinator is crucial in helping with the administration and data management of the Support and Information team. We are a small and friendly team of 8, who need a coordinator with excellent I.T. and data skills who is keen to put these into practice to directly support bereaved families and the professionals who work with them.

This is a great role for someone with excellent organisational skills and a passion for the work of the charity.

Please answer the following three questions in your cover letter

Q1 It is 4pm on a Friday and aftr a busy week you still have the following tasks to undertake:

1. Complete the End of month statistical report for your manager and for Fundraising (this usually takes 2 hours to complete).

2. Post bereavement packs to 3 families

3. Email the helpline befrienders the weekend helpline rota.

4. Import Professionals e-Newsletter sign-ups into Raiser’s Edge (database)

5. A colleague has been locked out of the training platform and requires help.

6. Respond to an email from a bereaved parent asking for directions to the Family Day which is happening this weekend.

7. Run an urgent report the National CONI Lead requested this morning.

8. Email training certificates to delegates following completion of their online training evaluation

Please put these in order of priority and explain your reasoning

Q2 You have received an excel spreadsheet with a download of our online training evaluation forms, each form contains about 10 questions and you have about 100 answers already. You have been asked to analyse this data and provide a draft report with graphs, % and some simple explanation/analysis. Tell us step by step on how you will approach this task?  

Q3 - Outline an example of where accuracy, thoroughness and timeliness of your record keeping has been important and explain how you went about achieving this.

Location: Camden

Salary: (2.1 Indirect) - £25,642.50 - £26, 521.88 per annum, pro-rated to £5,128.50 - £5,304.38  based on working 7.5  hours per week. (Please note, successful candidates are usually appointed at the bottom of the relevant band) 

Hours: 7.5 hours per week – ideally over 2 days. 

Contract: Fixed Term Contract until 31st May 2025

Closing Date: 19th September 2024 at 12 noon

Virtual Interview Date: 27th September 2024

Are you looking for a rewarding role working for an intersectional feminist organisation? If so, we have an incredible opportunity for you to join our team as Counselling Services Assistant at Solace Women's Aid.  

We exist to end the harm done through gender-based violence. Our aim is to work to prevent violence and abuse, as well as providing services to meet the individual needs of survivors, particularly women and children. Our work is holistic and empowering, working alongside survivors to achieve independent lives, free from abuse.

Our core values reflect our history and were developed in consultation with staff and service users. Feminism and intersectionality are key to our work and we are committed to the principles of being survivor-led, trauma-informed, empowering, diverse, anti-racist and anti-discriminatory.

About the Service

Solace’s Counselling Services provide specialist therapeutic support service for survivors of domestic abuse and/or sexual violence. This can include physical, emotional, psychological, sexual, financial abuse, coercive control, honour-based violence, FGM, stalking, prostitution, harassment, and other harmful practices.

We offer one-to-one counselling sessions to survivors aged 16+, who have a significant connection with one of the London boroughs we support. Our counsellors create a safe space for them to explore the impact of violence on their lives and help them to recover from the long-term impact.

About the Role

We are looking for someone to provide Admin Support to a new project within the Counselling Service Team. The Services Assistant is responsible for overseeing our duty line, processing referrals, and allocating service users to counsellors for assessments and counselling sessions.

We understand that you may not have all the knowledge, experience, and skills mentioned in the Job Profile Document. However, your interpersonal skills, passion to have a positive impact, commitment to our purpose, and ability to learn quickly and collaborate effectively will be equally important. If you wish to learn more about the role or if you are unsure about whether to apply, we encourage you to contact our recruitment team.

What we can offer you

We provide a comprehensive benefits package to all our employees, including:

• Flexible working
• Focus on learning and development (internal career progression and training)
• Generous holiday entitlement
• Employer pension contribution
• Family-friendly leave and enhanced maternity pay
• Access to Inclusion Networks
• Daily clinical debriefing
• Employee Assistance Programme providing free 24/7 support and advice
• Employee Benefits Platform offering staff discounts, benefits and savings
• Eye Care Vouchers
• Flow & Restore yoga classes
• Meditation sessions
• Cycle to Work Scheme

How to apply

Please submit your CV and Supporting Statement through the recruitment portal. When applying for this role, kindly highlight in your Supporting Statement how your values, knowledge, transferrable skills, and experience align with each point within the following sections of the Job Profile Document:

• Values, Behaviours & Competencies
• Knowledge, Experience and Skills

Solace Women's Aid values diversity, promotes equity, and challenges discrimination. We encourage and welcome applications from candidates of diverse cultures, abilities, perspectives, and lived experiences. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay, and benefits. Our Inclusion Networks support staff with protected characteristics and offer inclusive spaces to connect.

We are a Disability Confident Employer and committed to an inclusive and accessible recruitment process. We anticipate and provide reasonable adjustments as needed and support employees who acquire a disability or long-term health condition, enabling them to stay in work. If you require any support to apply for this role, please email us.

This service is run by women for women and is therefore restricted to female applicants under the Equality Act 2010, Schedule 9, and Part 1. Section 7(2) e of the Sex Discrimination Act 1975 apply. The post is exempt from the Rehabilitation of Offenders Act.

As part of safer recruitment practices, we carry out pre-employment checks including references, Disclosure and Barring Service (DBS) and right to work in the UK checks.

No agencies.

Responsible to: Kerry Smith, CEO

Hours: Full-time 37 hours 10 months cover, flexible working available at a minimum of PT/0.8 FTE)

Salary: £55,000 p.a.

Benefits: 27 days holiday (pro rata) plus 4% marched pension contribution

Start Date: December 2024 

BACKGROUND

The Helen Bamber Foundation (HBF) is a specialist UK charity which provides expert care and support survivors of torture, trafficking and other extreme human cruelty. We work with hundreds of clients every year from all over the world.

The expertise of the Foundation is renowned in the field. Through the Model of Integrated Care, HBF offers survivors access to an individually tailored programme of specialist therapy, medical advisory services, legal protection including providing expert medico-legal documentation as part of the MLR Service, welfare and housing support, and creative and skills activities within an integration programme. Survivors of human trafficking benefit from HBF’s counter-trafficking programme of support.

OVERVIEW OF THE ROLE

HBF is seeking an experienced and dynamic lawyer for an interim period to give direction to the Legal Protection, Medico-Legal and Client Services of the Foundation. This role is crucial for advancing the rights and protection of our clients, many of whom are vulnerable individuals seeking asylum or are survivors of trafficking. We do not provide legal representation directly to our clients, instead we act as a support team to our clients and their legal representation by providing second tier advice.  The successful candidate will provide strategic leadership, ensure the highest standards of legal protection, and contribute to the overall mission of the Foundation including developing relationships that promote HBF’s expertise and reputation. This role requires exceptional people management and communication skills, with the ability to effectively lead a team, foster collaboration, and articulate complex legal issues clearly to both internal and external stakeholders.

Equal Opportunities

HBF is an equal opportunities and Living Wage employer. We are committed to attracting and recruiting diverse candidates as we are keen to make sure that our staff, trustees, volunteers and ambassadors reflect the communities we serve and the wider community we work in at every level within the organisation. If you are a refugee and meet at least 50% of the criteria we will guarantee that you will be longlisted for one of our initial 15 minutes interview.   We particularly welcome applications from Minority Ethnicities. All are welcome to apply for this role.

As is the nature of work in this sector, the role will expose the postholder to traumatic and distressing material and, whilst they will be supported by the CEO and the surrounding team, they should also be able to demonstrate knowledge of the self-care principles needed to manage working in an intense work environment and be able to collaborate in the dissemination of those principles to other members of the team. Clinical supervision will be offered to support the appointed post-holder where necessary.

Please note that the successful candidate will be offered the job subject to suitable references and an enhanced DBS check. If appointed, you will be required to give your consent to HBF to receive regular updates on your criminal records status throughout your employment.

Application Process

Please send your CV and a cover letter outlining your relevant skills and experience, as well as how your previous experience matches the listed responsibilities and person specification for the role.

Closing Date: 11.59pm on Sunday 29th September 2024
Interviews: Week commencing 30th September and 7th October 2024

The ideal start date for this role is December 2024.

For any queries about the role, please direct them to Kat Hacker, Director of Legal Protection & Client Services on our phones or reception email.

We regret that we can only respond to applicants who make it to the interview stage. Please note you will need the right to work in the UK as we are unable to sponsor individuals. No agencies.

We are looking for an experienced Administrative Assistant to support the day to day activity of the Frank Williams Academy. This role requires a determined, proactive and energetic professional, to represent SIA both internally and externally.

Academy Administration Assistant
Location: Based at SIA House, Milton Keynes – we offer hybrid working with the expectation of three days per week in the office
Salary: £24,255 per annum
Contract: Permanent
Hours: 35 hours per week, Monday – Friday

About the role

This exciting role, is under SIA’s Frank Williams academy. The role will support the day to administration for our education, research, data and policy work, both internally and externally.

The role will contribute to the wider goal of the Academy - which is create systematic change across our sector.

The role will have the opportunity to streamline and improve our current ways of working, as well as contribute to new projects and initiatives that will deliver positive impact for our members, friends and families of people living with a spinal cord injury and health care professionals.

Key responsibilities include:

• To support the Academy team through monitoring of enquiries made by telephone, email or online submission.
• In conjunction with the health and care quality team coordinator, to assistant with the organisation and facilitation of specialist education sessions to individuals and groups. (including making bookings, managing invoicing and payments, liaising with attendees, liaison with venues and the associated logistics, staff travel, processing completion certificates.)
• To liaise with the health and care quality team, and in particular their administrative assistant to coordinate clinical availability associated with the booking of training courses.
• To assist with the monitoring and evaluation of the effectiveness and impact of Academy activity.

About us

The Spinal Injuries Association is committed to a singular vision: a fulfilled life for everyone affected by spinal cord injury. Everyone has a right to live a fulfilled life and that means the life they choose, a life that has the same opportunities as everyone else. We are the expert, guiding, voice for life after spinal cord injury.

We’re the leading national charity supporting individuals who sustain damage to the spinal cord resulting in paralysis. We are a dedicated organisation providing high-impact, quality services for people with spinal cord injury and their families. All of our work is based on the personal experiences of our members.

Being a user-led organisation is important to us; more than 11,200 of our members, almost half of our staff and the majority of our trustees live with spinal cord injury.

Closing date: Sunday 22nd September, Midnight
Interviews: Thursday 3rd October at SIA Hours, Milton Keynes 

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

At SIA, we value diversity. We are committed to providing an inclusive and supportive environment as we believe diversity fosters a more innovative, creative, and caring culture.

We are striving to create a culture that fully represents all the communities we serve. We are an equal opportunity employer, and all applicants will be considered for employment regardless of race, age, ethnicity, religion, sexual orientation, gender, gender identity, family or parental status, or disability status.

Disabled candidates who meet the standard job criteria will be offered a guaranteed interview.

No agencies please.

Are you passionate about enriching the university experience for students? Do you excel in guiding student leaders and managing complex administrative processes? If so, the University of Manchester Students’ Union has an exciting opportunity for you to become our next Student Groups (Administration) Manager.

As one of the largest and most dynamic students’ unions in the UK, representing over 47,000 diverse students, we are dedicated to making student life the best it can be. We empower students to pursue their passions, connect with others, and make a meaningful impact within their communities. As the Student Groups (Administration) Manager, you will be pivotal in ensuring that our student groups have the resources, support, and guidance they need to flourish.

In this key role, you will be at the forefront of our student activities, empowering student leaders by providing them with the tools and support necessary for effective group management. Your responsibilities will include continuously improving and overseeing all administrative processes related to student groups, ensuring they are efficient, user-friendly, and scalable to meet increasing demands.

You will collaborate closely with various departments to coordinate essential resources such as room bookings, funding, and group management tools. Maintaining strong communication with students, you’ll promptly respond to their needs and ensure they have a positive experience with the Union. Additionally, you will play a critical role in ensuring compliance with best practices, union policies, and safeguarding the welfare of our student community, particularly in relation to risk management and legislation.

The ideal candidate will have a solid background in managing administrative processes, with a proven track record of streamlining operations to enhance efficiency. Strong organisational skills are essential, as is the ability to manage multiple tasks, prioritise workloads, and meet deadlines without compromising accuracy. Effective communication is key to this role, as you will engage with a wide range of stakeholders, including students, staff, and external partners. We are seeking someone who is proactive in identifying and solving problems, always looking for ways to enhance service delivery and improve the student experience.

Furthermore, a deep commitment to our values—especially inclusivity and placing students at the centre of everything we do—is crucial. Your ability to ensure that all voices are heard and factored into decision-making processes will be fundamental to your success as Student Groups (Administration) Manager. If you’re ready to make a difference in the lives of students, we encourage you to apply.

Please read the full role profile before applying, as well as our guide to recruitment.

Are you organised and good with people with a desire to make a difference to young people’s mental health? 

Are you self-motivated and a collaborative team player, eager to provide administrative support in a small organisation? 

Do you have strong research and analytical skills, and a desire to help to shape the inner workings of a charity?

If so, we encourage you to apply for the exciting opportunity to become the Research and Administration Officer at Winchester Youth Counselling, a mental health charity. 

About Winchester Youth Counselling:  

At WYC our mission is to provide counselling, therapy and mental health support to young people aged 11-25 in Winchester as well as support and advice for parents and families, so that young people are supported to thrive and live happier lives. 

Our services include one to one counselling, walk and talk, and nature therapy sessions to local children and young people who are facing difficulties with their mental health. We also run a youth drop-in service in Winchester City Centre. We offer support to parents and carers too with parent consultations and parent workshops. 

It's a pivotal and exciting moment for our charity. Thanks to recently securing substantial funding, we're ready for exciting growth and looking to make an even greater impact on local young people's mental health.

About the Role: 

Based in the office, you will be the first point of contact for many children, young people and their families seeking counselling services. You will provide crucial administrative support to our team of counsellors and will work closely with the Operations Manager to create and synchronise processes for tracking clinical and non-clinical outcomes to help to evaluate and improve the performance of the charity.  You will work with the Fundraising and Partnerships team to research, plan and execute effective community engagement work which will help the charity to further its mission and vision, and communicate this to more stakeholders.  You will conduct research to aid the the charity as we move forwards.  You will take on project-based work, including assisting the Senior Management Team with the review and update of organisational policies and other key organisational documents. 

The Ideal Candidate;

• · Has strong research and analytical skills 
• · Has excellent organisational skills and is flexible, with the ability to prioritise workload effectively. 
• · Has great communication skills, both written and verbal, with a friendly and approachable manner. 
• · Is a team player who can work independently and as part of a team. 
• · Has a strong commitment to data protection and confidentiality. 
• · Is proficient in IT. Including Microsoft Office Suite (Word, Excel, Outlook). 
• · Experience working in a charity or similar environment desirable but not essential.

Causeway supports marginalised and vulnerable people to recover from trauma and develop safe and fulfilling futures. Our modern slavery and crime reduction services include safe houses, outreach, community programmes, holistic crisis interventions and signposting into counselling, training and employment. We drive change nationally through research, campaigning and strategic partnerships. Causeway’s four crime reduction services provide crime and violence reduction programmes for those committed to breaking their cycle of criminality. Our trauma-informed approach to supporting those who commit crime has proved successful in reducing rates of reoffending, which not only benefits the individuals involved, but reduces the number of victims and creates a safer society for all.

How this role fits into the vision and objectives of Causeway

This is an exciting role that requires high levels of competence in administration, communication and collaboration. The role is to provide personal administrative support to the CEO and SLT and be the first point of contact for external enquiries to the Charity; Helping to maintain high service standards, contractual obligations and to aid effective communication throughout the charity. The role covers a broad range of activities across all areas of Causeway. To be successful in this role, you should be well organised, have great time management skills and be able to act under your own initiative.

Responsibilities:

• Manage and maintain the CEO’s schedule, appointments and travel arrangements
• Assist the CEO in collation and submission of their expense claims.
• Conduct research as required to prepare the CEO and Senior Leadership Team (SLT) for key meetings ensuring they are adequately briefed.
• Co-ordinate and arrange the fortnightly Senior Management Team (SMT) meetings and any additional SMT meetings that may be required.
• Co-ordinate and arrange the Board of Trustees annual meeting schedule.
• Co-ordinate and arrange Board Subcommittee meetings and any exceptional meetings that may need to be called for governance purposes.
• Provide minute taking and administrative support to Senior Management Team meetings
• Provide minute taking and administrative support to Trustee meetings and supporting committees, including co-ordinating the agenda setting process, collation of papers and liaison with the Chair of the Board and Company Secretary.
• Review and process any Trustee expenses incurred due to meeting and event attendance.
• Answer and manage all incoming enquiries on the Causeway external phone line and information@ email address.
• Liaise with the SMT and wider team to ensure all incoming enquiries are responded to and actioned accordingly.
• Support the COO in the monitoring and evaluation of service information, through the collation of quarterly data across all departments.
• Support the COO in the wider service improvement agenda through the production of project management templates and data monitoring.
• Where necessary, provide administrative support to the SLT in the gathering of case studies or data for the purpose of report production for external stakeholders such as commissioning bodies.
• Support the SLT in working groups/service projects through administrative support and action logging within project meetings.
• Any other duties that are commensurate with the role.