UNICEF ensures more of the world’s children are vaccinated, educated and protected than any other organisation. We have done more to influence laws and policies to help protect children than anyone else. We get things done. And we’re not going to stop until the world is a safe place for all our children.

We are looking for a Head of Supporter Growth to join the Marketing Team within the Public Engagement directorate at the UK Committee for UNICEF (UNICEF UK). This is a newly-formed team and directorate, and we are embarking on an exciting period of change to maximise the income, influence and impact we deliver for children.

The Marketing team comprises of a diverse range of marketing skills, with special emphasis on digital, working in cross-disciplinary teams to deliver against a wide range of objectives, spanning every stage of our supporters’ journeys, from initial brand awareness through to leaving a gift in a will.

As the Head of Supporter Growth at UNICEF UK, you will lead on delivering a best-in-class programme to recruit new supporters – across multiple channels and products including core donors, eCommerce customers, product subscribers or supporters leaving gifts to UNICEF in their Will. You will develop strategies to grow our income through delivery of multi-channel acquisition campaigns that engage supporters through positive experiences. You will be accountable for multi-million-pound expenditure and income budgets, and you will work with the other Heads of Marketing to ensure our multi-disciplinary marketing teams are delivering on your strategic objectives.

To achieve this, you will have a track record of successfully developing, implementing and evaluating supporter growth/acquisition strategies in large, complex organisations, that ensure audience-led supporter engagement and deliver agreed key performance indicators.

About MHFA England 

MHFA England is a social enterprise and the leading provider of mental health skills and awareness training courses in England. Our vision is to improve the health of the nation, through normalising society’s attitudes and behaviours around mental health, by developing the skills we need to look after our own and others’ wellbeing. Learn about our social mission and our history by reading our ‘what we do’ section on our website. 

We are a friendly, inclusive, dynamic, fast-paced organisation and we strive to be an exemplary health and wellbeing employer.Currently we are undertaking an ambitious Digital Transformation Programme so that we can achieve our digital vision to seamlessly connect and engage Customers, Clients, Members and Staff and support our mission to train 1:10 people in mental health knowledge and skills.

What are we looking for? 

We are looking for an individual who can provide high quality, efficient service to MHFA England’s customers. You will have the ability to respond to customer queries across multiple channels and offer appropriate solutions in line with agreed SLAs, whilst maintaining accurate records of all customer interactions. As first point of contact, the role holder will play a key role in ensuring our customers are engaged and receive an exceptional service from the first interaction.

You will be able to:

• Respond to queries through different customer support channels, using questioning and listening skills to identify appropriate solutions within agreed SLAs, policies and processes 

• Provide accurate information using the right methods, tools and resources intended for internal and external purposes 

• Resolve issues and complaints by providing alternative solutions within time limits and following up to ensure resolution 

• Maintain detailed records of customer interactions and update records according to company policy 

• Monitor shared inbox and answer or allocate enquiries to appropriate staff 

• Respond to enquiries via phone and email, and escalate to staff as appropriate 

• Develop good working relationships with other teams and peers to provide effective support 

You will have:

• Experience answering customer queries via telephone and email 

• Experience working in a fast-paced environment 

• Knowledge of CRM systems and data handling 

• Good attention to detail and ability to input information accurately 

Desirable skills:

• Awareness of mental health and wellbeing in the workplace 

• Flexible and willing to learn new techniques, systems and processes 

Looking after you 

Wellbeing is at the heart of all that we do and say - we are a friendly and supportive organisation. We are committed to rewarding our employees with competitive pay, a flexible and supportive workplace, opportunities to grow and develop, and our promise that we will put your wellbeing first. 

What we offer: 

• 25 days annual leave plus bank holidays 

• Two wellbeing breaks, in summer and winter 

• Free Mental Health First Aid training 

• Employee Assistance Programme with a 24-hour helpline from Health Assured, occupational health and counselling

• Free flu jab to protect your health in winter 

Employee benefits after probation period: 

• Investing in your professional development, including qualifications and mentoring 

• Death-in-service and critical illness cover 

• Enhanced maternity and paternity leave 

• Free eye test and £55 towards glasses 

• Cycle to work scheme with an interest free loan to buy a bicycle 

• Matched pension scheme (up to 5%)

• Flexible working hours and access to flexible ways of working 

• Commitment to volunteering 

• Fun Club, festive events and celebration 

• Team lunches and events 

• 'Bonusly' employee recognition and reward scheme 

Interested? How to apply 

For the full job description and person specification please see the attached documents.

To apply, please answer the questions provided in the application instructions below along with your CV. The closing date for applications is 4th February 2021. 

Please note that telephone interviews will be taking place during the application window. If successful, you will be invited for a virtual interview following the closing date. 

Mental Health First Aid England is an equal opportunities employer and positively encourages applications from candidates regardless of sex, race or ethnicity, nationality, disability, age, sexual orientation, gender identity or expression, religion or belief, marital or civil partnership status, parental or carer status, education, socioeconomic background, pregnancy or maternity, or any other characteristic protected under equality legislation.  

We are especially keen to encourage and welcome applications from people currently under-represented within the organisation, these include but are not limited to those from the LGBT+ community, people with disabilities, and candidates who are Black or People of Colour. 

By applying for this job you are confirming that you have read the MHFA England Privacy Notice and accept the conditions under which your details will be processed. 

Application Instructions 

To apply please submit your answers to the following questions in a Word Document along with your CV. Your answers should be 200 words maximum. 
 
• What experience and skills do you have that make you suitable for this role? 
 
• Tell us about a time you have provided outstanding customer service 

• Write an email to ‘Emma’ who is interested in attending an Online Mental Health First Aid Adult course. She wants to know how much the course costs, where she can find further information about the course, and how to book on. 

Daughters of Charity Services operates as a family of charities across Britain, providing a diverse range of services to various communities in need of support. We have a small central team of professionals who support the 6 charities, and we are looking for an Administrator to join our team.

Providing administrative support to the team and the Board of Trustees, the work of the Administrator will include a particular focus on ensuring that we remain compliant with all aspects of organisational and governance-related administration. The Administrator will ensure that all Trustee records are kept up to date, and record appropriate key information from across the group in accordance with our governance requirements.

The Administrator will be responsible for organising regular meetings, occasional events and annual conferences to bring together key stakeholders from across the Daughters of Charity Services group of charities. A key responsibility will also be the development and maintenance of a secure archive for the charity, incorporating key organisational documents including accounts, reports, and minutes from across the group.

The successful applicant will have experience of effective diary management; of liaising with multiple active stakeholders in arranging events; and building strong working partnerships across various teams. Excellent administrative, organisational, communication and customer service skills are some of the essential requirements of the role.

We offer: 18 days’ annual leave (including bank holidays); pension scheme; flexible working requests are welcome.

Daughters of Charity Services is dedicated to upholding the Vincentian Charism, and the Christian heritage upon which it is founded. We are proud to employ people of all faiths and none, but it is essential that the post-holder is committed to learning about, acting in accordance with, and further promoting the Vincentian values which underpin all aspects of our work.

To apply for this exciting role, please complete our application form and send it to our email address - click on 'How to apply'.

Closing date: Wed 9th February 2022 Interviews: week commencing 21st February 2022

Appointment subject to satisfactory references & proof of right to work in the UK.

Do you thrive in a varied environment where you are juggling different topics? Are you happy combining meticulous administrative work with bigger projects and strategic thinking? Do you want to work for a campaigning human rights organisation? We’re offering a rewarding opportunity for a highly motivated and efficient person to work as Assistant to the Executive Director of Survival International.

This is a fascinating role where you will have insight into all aspects of the operation of a mid-sized, international campaigning organisation, and the chance to make a significant impact on our crucial work to uphold Indigenous Peoples’ rights. The right candidate will be able to develop the role in line with their strengths. Previous holders of this position have gone on to varied roles inside and outside Survival, and include the current Executive Director.  

The role encompasses a wide variety of tasks, subject to change as the organization evolves, and as the post-holder develops their skills. The following list is not exhaustive; but please note that this role will combine routine administrative support alongside other, more varied projects.

RESPONSIBILITIES

Administrative support

• Manage the Director’s schedule and calendar, and support travel arrangements.
• Manage the flow of documents and processes needing sign off by the Director (and, on occasion, other departments), ensuring no bottlenecks arise.
• Organize our biweekly (virtual) global staff meeting, our annual global staff gathering (once Covid precautions allow), and other internal events.
• Administer our board of trustees, including sharing relevant information, arranging meetings, preparing relevant papers, taking minutes, etc.
• Provide some basic HR support, including sending reminders on annual processes, keeping internal records up to date, and supporting recruitment as needed.
• Support the Director and leadership team with other administrative tasks as they arise.

Communications and relationship management

• Maintain relationships with high-value donors and support the Director in maintaining communications with these donors, and with high-profile / celebrity supporters (in coordination with Head of PR).
• Deal with email correspondence for the Director, and assist the Supporter Services department with more complicated correspondence requiring Director input.
• Serve as an internal communications focal point for the organization, sharing updates and organizational priorities with all staff as needed.
• Help to manage our intranet and ensure it is kept up to date.
• Lead production of our annual report.
• Possibly manage any future Executive Director social media channels.

Project management

• Coordinate between departments and act as a focal point when the organization as a whole is planning major events, initiatives or reactions to external happenings.
• Provide coordination or other support for major projects, as these arise and in line with the strengths of the post-holder.

SKILLS, ATTRIBUTES AND EXPERIENCE

Required

• Excellent attention to detail and ability to manage processes meticulously.
• Excellent personal and networking skills, and the ability to build strong relationships.
• Ability to plan and prioritize effectively; strong time management.
• Flexibility and the demonstrated ability to manage a varied workload.
• Good written and oral English, and numeracy.
• Demonstrated problem-solving and analytical skills.
• Good IT skills.
• Ability to handle confidential information with absolute discretion.
• A desire to serve the cause of Indigenous Peoples’ rights.
• Commitment to Survival International's vision, mission, and values.
• Availability for occasional travel.

Preferred

At least one (or more!) of the following would greatly strengthen your candidacy, although the job can evolve in line with the particular skills and interests of the successful candidate, and we are willing to consider supporting an excellent candidate in developing their skills in areas of interest to them.

• Outstanding writing, editing or copy-editing skills.
• Competence in any of Survival’s other working languages (Spanish, French, Portuguese, Italian, German, Hindi, Oriya).
• Skills and experience in training and/or meeting facilitation, (including virtual).
• Visual / graphic design skills.

WHAT CAN WE OFFER YOU?

When you join Survival International, you’re getting more than just a career: you’re gaining a unique opportunity to join an exciting and unique campaigning organization. You will be working with an international team of passionate people who really care about human rights and want to change the status quo.

Being part of such a small (but growing!) team offers the opportunity for real variety in your day-to-day work and the development of your role.

We have generous annual leave (25 days plus bank holidays) and a cycle to work scheme.

Salary range: £26,000-£28,000 per annum, depending on experience
Hours of work: This is a full-time position (Monday – Friday, 10am – 6pm)
Location: London head office, with remote working*

*Although we are currently working remote due to Covid restrictions, this role will require presence in our London office. You will need to be within commuting distance and prepared to travel to the London office regularly once Covid allows.

DIVERSITY & INCLUSION

Survival is committed to building a diverse and inclusive workplace and actively welcomes applications from candidates of all backgrounds. We will not discriminate on the basis of any aspect of your identity.

TIMELINE AND PROCEDURE

Close date for applications: 7 February 2022
Interviews: Beginning March 2022
To apply: Please visit our website for instructions and the application form

This is a reopening of a previous advert for this same position, advertised in November 2020. If you applied then, there is no need to reapply. Your application has been gratefully received and will be considered.

Please note: Candidates must have permission to work in the United Kingdom.

Independent Age works to ensure that as we grow older, we all have the opportunity to live well with dignity, choice and purpose.  To achieve this we provide information, advice and connection services for older people; campaign on the issues that matter most to them around health and care, poverty and loneliness and provide capacity building support to others working in the sector.

This is an exciting time to join Independent Age as we work on our new ambitious strategy for 2021 – 2023 and increase our profile, impact and reach so more people can live a happy, connected and purposeful later life.  We want to find talented individuals from diverse backgrounds to join us on this journey.

The Volunteer Recruitment Assistant will provide effective volunteer recruitment administration and onboarding support across Independent Age, meeting agreed quality standards and targets for volume, accuracy and time and ensuring applicants are well-supported throughout their recruitment journey. They will also support with delivering high quality virtual induction training to ensure that volunteers are well-equipped and looking forward to undertaking their roles with Independent Age. The successful candidate will support Independent Age’s UK wide volunteer recruitment programme, building strong and positive working relationships with local Volunteer Coordinators and managers to ensure we can recruit suitable volunteers to support our work. 

We are seeking a motivated and enthusiastic team member with strong interpersonal skills and an excellent telephone manner. Candidates must have great attention to detail, be highly organised and have excellent time management skills to successfully manage competing priorities. Excellent verbal and written communication skills, with the ability to communicate effectively both in-person and via telephone and email with staff, volunteers and members of the public are essential for this role. The ability to use virtual platforms such as Teams and proficiency in Microsoft Word, Excel and PowerPoint are also required for this role, as is experience of using databases or Customer Relationship Management Systems such as Salesforce.

At Independent Age we live by our values. We are Purpose-driven; compassionate; expert; collaborative; accountable; inclusive.

We champion inclusion and celebrate diversity within and outside our charity to create a culture where everyone knows that they belong and can bring their whole self to work. 

We hire from a variety of backgrounds as we know this makes our charity stronger.

If you are passionate about our cause, share our values and believe you have the skills for this role, then we’d love to meet you. 

We offer two incremental salary increases for everyone joining us, one at successful completion of probation and the second on the first anniversary of starting with us.

We know that a good work life balance helps us perform at our best, so we provide support to attain this with flexible working hours and regular remote working opportunities’. 

We also offer great benefits including 28 days annual leave plus public holidays, a generous pension scheme with life assurance and fantastic learning and development opportunities.

Independent Age is committed to safeguarding and follow Safer Recruitment practices to ensure we are safeguarding those we work with. We therefore ask that you supply your full work history with explanations for any gaps in the application documents you submit and if offered the post, we will require two employment references including your current or most recent employer.

To apply, please visit our website to submit a cover letter detailing how your skills and experience meet the criteria within the Job Description and Person Specification, along with your CV.

Interviews to be held in week commending 14 February.

Customer Service & Sales Advisor (FTC)

Full Time 37.5 hours per week 

Birmingham, London or Manchester

£20,000 per annum (plus £3,000 London Weighting if applicable) 

Who we are looking for

We are looking for 2 motivated and talented sales and customer service professional to join the team as a Customer Service and Sales Advisor (internally known as Enquiries Associate) on a permanent basis. The role is responsible for the ‘B2C’ sales of the organisation.

This role is also responsible for delivering outstanding service to inbound enquiries and applicants, to support high conversion from direct enquiries, and applicants put forward by their school. This is a fantastic opportunity to be a part of the Enquiries team who are responsible for selling directly to consumers who are interested in a programme for themselves, and supporting applicants whose school has purchased programmes on their behalf.

Based in our Birmingham, London or Manchester office, and reporting to the Enquiries Senior Associate, you’ll deliver great customer service to everyone in our pipeline to increase sales. You will manage a pipeline of enquiries and candidates, including creating sales emails, creating sales text campaigns and making sales calls.

This exciting role will require an excellent communicator that understands great customer service. It is essential that you are sales minded, with an ability to increase our sales and conversation targets. You will have experience of working with data and building reports within a CRM system.

Who are Ambition Institute? 

At Ambition Institute we help schools tackling educational disadvantage to keep getting better, and help their teachers and school leaders to become more expert over time. That’s how we’ll make sure every child gets a great education and the best possible start in life.

• We train teachers and leaders at all levels to get better at the things that make the biggest difference: what you teach, how you teach it, and how you create the conditions for schools to thrive.
• We share what works. Everyone can benefit from evidence of how great teaching and leadership can improve schools and change lives, so we connect people to the latest research and best practice.
• We champion every teacher and school leader’s potential to develop, as the driving force for sustainable school improvement. 

Our offer 

We are happy to announce that we will be able to offer you:

• Agile working culture, so you can control how you work.
• Staff affinity networks that help keep equality, diversity and inclusion at the heart of our work.
• Enhanced maternity pay after a year’s service.
• Shared parental leave package.
• Access to free, confidential 24/7 wellbeing and support line.
• Professional development offer for all staff.
• 25 days’ annual leave + bank holidays.
• Employer pension contribution of 11% (10% pension plus 1% national insurance rebate).
• Interest free season ticket / bike loans

How to apply 

All applications must be received by the closing date, 9am on 4 February 2022. Interviews are expected to take place week commencing 7 February 2022.

To apply for this role, or any of our other vacancies or for any questions or queries please visit our website. 

Equality and diversity matter to us. If you think you’d be suited to one of our roles we’d love to hear from you regardless of age, disability status, ethnicity, gender, religion or sexuality.

About the role

Sense has an exciting opportunity for someone to join our Engagement team as a Supporter Services Assistant. This position will initially be homeworking, with an expectation that all staff based at our head office in King’s Cross, London will attend the office 2-3 days per week from May onwards - TBC. This is a full time role working 37.5 hours per week. 

As our Supporter Services Assistant you will play a vital part in the Engagement Department and Sense as a whole, making sure that supporters have an outstanding experience of supporting us and know how much they are valued. Daily tasks are varied, with a mixture of in-and-outbound calling, combined with essential administrative tasks like income processing or capturing important information about Sense’s supporters and their motivations to support the charity.

**Interviews will be held virtually on teams**

Our successful candidate will have:

A proven record of delivering great customer service.
Experience of working in a busy, customer focused environment.
Excellent interpersonal skills.
Strong IT skills, including Microsoft Office.

Experience working in a charity fundraising environment is desirable. 

About Sense

For everyone living with complex disabilities. For everyone who is deafblind. Sense is here to help people communicate and experience the world. We believe that no one, no matter how complex their disabilities, should be isolated, left out, or unable to fulfil their potential.

Working at Sense can be incredibly rewarding; we offer the opportunity to work in a large, diverse and successful charity where people can develop their skills, knowledge and careers in a supportive and flexible environment. In addition, we have excellent training and development, the opportunity for you to join our Group Personal Pension scheme and a generous annual leave entitlement.

We’re working with a fantastic disability charity who are looking for a Supporter Services Assistant to join their team on a temporary basis. You’ll ensure supporters have a great experience when supporting the charity and are aware of how much they are valued. You’ll undertake a mixture of inbound and outbound calls, as well as general administration, such as inputting supporter data on to the charity’s database.

You’ll accurately process fundraising income via a number of channels, as well as ensuring that all supporter data is recorded accurately and in line with GDPR.

You will need:

• Experience working in a customer/supporter service environment
• Ability to handle enquiries and complaints
• Data entry skills
• Experience of using a CRM system

If you would like to have an informal discussion, please call Chloe on 02030 062787 or email [email protected]

Ashby Jenkins Recruitment are a specialist charity recruitment agency, we use our extensive sector knowledge and experience to match candidates to the most suitable roles. We take a relationship-led approach to recruitment, working ethically, supporting people to find their perfect role within the not-for-profit sector.

We are passionate about improving equality across the sector, you can read more about our commitment to diversity here.

If enough applications are received the charity reserve the right to end the application period sooner

ABOUT THE ROLE:

We are seeking an enthusiastic new team member to join us as our Office Services Assistant. In this role, you will undertake the day-to-day operation of the front office and the smooth running of the meeting rooms for Greensleeves Care, ensuring a pro-active, seamless, and quality service is delivered.

This is a varied role, and the responsibilities will include welcoming visitors, answering the main Head Office number and directing calls, daily sending and receiving of post, managing meeting room bookings and keeping tidy areas of Head Office as well as general administrative tasks.

ABOUT YOU: You will have an excellent telephone manner and interpersonal skills appropriate for a wide range of situations. An excellent working knowledge of IT software packages including Microsoft Outlook and Word is equally important. You will also need a positive attitude and proactive commitment to delivering a high level of customer service.

ABOUT US:

Greensleeves Care is one of the most respected care charities in the United Kingdom.  We provide exceptional 24-hour Nursing Care, Specialist Dementia Care and Residential Support to older people across England. We have more than 20 care

BENEFITS: homes across the UK and a Head Office based in Cheapside, London. 

As part of Greensleeves Care, we can offer a variety of benefits, such as 33 days annual leave including bank holidays, a generous company pension scheme as well life assurance and lifestyle benefits.

INTERESTED? APPLY NOW!

Further information and to apply please click the apply button.  Interviews will take place W/C 7th February 2021. 

Founded in 1903, Art Fund is the national fundraising charity for art. We exist to help protect and enrich the UK’s Museum and gallery collections and to ensure as many people as possible can access and enjoy them.

Supporter Services Co-ordinator
Contract: Permanent
Hours: Full time
Salary: £26,000 per annum
Location: Kings Cross, London N1C

Although a 6-month hybrid working trial has commenced from October (paused due to government work from home directive). This trial period requires staff to attend the office 6-8 days per fortnight (pro-rata’d for part time employees).

The Supporter Services Team are at the heart of Art Fund, delivering inbound and outbound customer service through email, telephone, post, website and social channels - to members, supporters, and the wider public.

This is an interesting role where you will be on the front-line leasing with our trusted third party suppliers to deliver excellent communications and processes. Coordinating training, leasing on campaign briefings, and championing continuous system and process improvements - to ensure we're delivering first class customer care.

We are looking for someone who is a fast learner, has experience using database systems and recording data accurately. With the ability to manage multiple tasks and keep to deadlines. It is essential you have great interpersonal skills as you will be liaising with different departments and colleagues across Art Fund as well our fulfilment houses and call centre team.

Closing Date:31 January 2022

If you would like to apply and find out more about this position, please click the apply button to be directed to our website. 

No agencies please.

Sufra NW London is a Community Hub that provides a lifeline to people in crisis – including families living in extreme poverty and people who are vulnerable, homeless or socially isolated. We provide them with the food and support they need to survive, empower them to learn new skills and improve their wellbeing, and help them to find work and become financially stable.

As a partner of the government’s Kickstart scheme, we are offering 7 six-month paid job placements within the Organisation. If you're between 16 to 24 years old and in receipt of benefits, this could be just what you need to start your career in the charity sector.

Ever wondered what it means to work at a Food Bank? Well, this is your chance. We have a unique and exciting opportunity for a young person interested in gaining first-hand experience working on the frontlines of a fast-paced, guest facing charity. 

The successful post holder will support the Community Chef to effectively deliver our kitchen operations and high-quality food services. You will gain experience in providing nutritionally balanced and well-presented meals to hundreds of vulnerable guests daily, catering for community events and assist with delivering educational cooking courses. This is an exciting opportunity for a young person interested in entering the field of catering and hospitality.

This is an immensely rewarding role working in a dynamic charity built on an ethos of sharing, hospitality and inclusivity. We are looking for an exceptionally committed individual who is willing to go the extra mile and has flexibility to work during evenings and weekends when necessary. Through your activities, you will be able to convey the charity’s passion and commitment to supporting vulnerable people and demonstrate the impact of our interventions in transforming the lives of beneficiaries.

This role is based in our main premises in Stonebridge.

To apply for this role, you must not be in employment or education and must be in receipt of Universal Credit benefit, as you will need to be referred by a work coach.

If you are in receipt of Universal Credit, please talk to your DWP work coach to refer you to this role. Our organisation Kickstart ID is: KSADC4F203.

You will be required to provide the following documents:

1. A CV and a short Covering Letter that is no more than 2 pages long.
2. A completed Equal Opportunities Form, which can be downloaded here.

DEADLINE FOR APPLICATIONS: Sunday 6th February

Making Music is the UK association for leisure-time music with over 3,800 music groups in membership and around 220,000 hobby musicians in them.

We help music groups with practical issues, for instance insurance, guidance, and artistic opportunities, and connect them with similar groups, e.g. through events. Making Music is also the voice of the leisure-time music sector, celebrating its variety, championing its diverse music and lobbying to make sure its needs are recognised by policy makers.

We are now looking for a motivated and responsible Membership and Services Administrator to join the Membership and Services Team.

The Membership and Services Team is at the heart of the organisation, putting members first and providing them with the support they need to run their music groups.

If you are passionate about helping people, love problem solving and are enthusiastic about music, we would like to hear from you!

We realise that we could miss out on incredible talent joining Making Music because you might not see yourself in every single one of the job tasks or skills in the job description. Please don’t be put off if you feel you don’t tick all of the boxes - if you think you could be great for this job, but aren’t entirely sure, please apply anyway, or contact us. 

JOB TITLE: Clinical Services Manager

LOCATION: Main office, 8-10 Tudor Road, Hackney, London E9 7SN

SALARY: P02-SP35, £36,617.89 (including London weighting)

HOURS: 30-37.5 – we would be open to discussing both options depending on suitable candidate.

REPORTING TO: Director of Psychological Therapies and Wellbeing Services

RESPONSIBLE FOR: psychological therapies practitioners across all PT projects – Wellbeing Network, Safe Connections, IAPT, Sessional workers, improvement of operational systems and adherence to PT governance structures

CONTRACT: Fixed Term to 31 March 2023

About Mind in the City, Hackney and Waltham Forest: we are a multi-disciplinary provider of specialist mental health services and a part of the Mind Federation. We promote both recovery from ill health for people with recurrent and enduring mental health difficulties and early intervention and mental/physical wellbeing for those at risk of developing mental health issues or who struggle with common mental health conditions. We currently support around 5000 people a year through a variety of services focusing on psychological and social supports, economic and workplace wellbeing, and support for minoritised communities. Our values are:

Connected: Creating a compassionate and supportive community.

Fair:  We strive for equity- no-one’s needs should go unmet.

Brave: We walk with people, offering help by doing what works – proven or new.

We are seeking an experienced therapist, supervisor and manager with an interest in supporting and building a values-centred culture, strong operational systems and exceptional people. Their work will enable teams to deliver outstanding services and to continuously improve psychological therapies & wellbeing (PT&W) services at MindCHWF. The PT &W team has a strong focus on supporting people impacted by the wider determinants of MH and aims to reduce health inequalities. We work within established treatment evidence base; we also identify new approaches in response to client feedback, research and wider environment. The role is varied, dynamic and interesting requiring someone to collaborate across Psychological Therapies & Wellbeing projects, with multiple colleagues and teams, client groups and stakeholders in the vibrant communities of City, Hackney and Waltham Forest.

The Role:

• To have responsibility for the management and smooth running of the Psychological Therapies Department and Wellbeing Services, including line management of staff, improvement of operations, processes, procedures and policy aligned with organisation strategy
• To ensure high quality service delivery in line with good practice and professional requirements
• To monitor and evaluate outcomes and establish relevant processes where necessary
• To support and motivate staff and improve performance of services
• To work closely with the Director of Psychological Therapies, the Assistant Clinical Services Manager, Data and Evaluation Manager, WBN partnerships manager and Clinical leads of IRIE Mind and Rainbow Mind to ensure strong clinical services and joint working

To apply, please complete the applicati.on form and attach it together with your CV via the 'apply on website' link by 23:59 on 01 February 2022.  Interviews will take place on 08 February. 

We are committed to equality of opportunity for all staff, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. We strongly encourage applications from those from ethnic minority backgrounds or other underrepresented backgrounds.

We are a disability confident employer. All applicants with a disability, who meet the minimum essential short-listing criteria are guaranteed an interview. If this applies to you, please ensure you complete the equal opportunities section of the application form.

We at Mind CHWF want to assure you that your privacy and the security of your data is our top priority. It always has been, and it will continue to be, as we refine our policies and internal processes. Please take a moment to read through our privacy notice.

Love Dogs? Are you customer focused? Do you want to make a difference?

We are looking for a Community Fundraising Assistant to help us give our wonderful supporters the best possible experience.

Dogs Trust is the largest dog welfare charity in the UK and last year we cared for over 9,000 dogs in our network of rehoming centres across the UK and Ireland. Our mission is to bring about the day when all dogs can enjoy a happy life, free from the threat of unnecessary destruction. At Dogs Trust no healthy dog is ever destroyed.

The amazing work that we do would not be possible without the generosity of our supporters. The Community Fundraising team maintains relationships with all individuals and groups who support Dogs Trust through  challenge & sports events and fundraising in their community. 

In this varied and interesting role, you will assist the team in all aspects of stewardship and development of relationships with our supporters. This will involve maintaining accurate records, managing the team inboxes, and working closely with different internal teams at the charity to make sure we can deliver great supporter service.

You will also play a crucial part in the development and delivery of various events,  managing stock levels, re-ordering items as required and maintaining a relationship with our fulfilment agency.

With experience a in fundraising, supporter services, or  customer service role you will be a skilled communicator and have an ability to prioritise and manage several different projects at once.

You will be expected to attend events on some weekends and evenings, with occasional overnight stays.  Some travel will require driving a Dogs Trust car, so holding a driving license is desired, but not essential.