Service delivery lead jobs in norwood, greater london

The role is responsible for ensuring the charity operates within a robust governance framework and complies with all relevant statutory, regulatory, and internal requirements. This role requires the ability to operate, and pivot, between subject matter expert, strategic partner, advisor and team member - with hands-on delivery, supporting the Board of Trustees, senior leadership, and staff to embed a culture of good governance, risk awareness, and ethical practice across the charity.

The role line manages a small team (including two administrative assistants), and oversees the use of external experts to provide advice.

ClientEarth is recruiting a Development Lead to grow our philanthropic programme in Asia and Oceania. Focusing on Singapore and Hong Kong, you will set strategic direction, build strong donor relationships, and manage your own portfolio to secure significant, flexible funding.

In Oceania, you will work with an established group of engaged supporters, exploring new opportunities to expand income and strengthen connections across the region. This role offers scope to shape fundraising in markets where our work is increasingly important.

ClientEarth’s programmes in Asia use legal expertise to tackle climate change, accelerate the transition to clean, accessible energy, and protect biodiversity. You will work closely with colleagues to align fundraising with high-impact initiatives, ensuring supporters see the tangible results of their contribution.

This is an opportunity to take ownership of a growing portfolio and play a pivotal role in delivering measurable environmental change.

Meet your Manager

In this role, you will be managed by Emily Thomas. A fundraiser for over fifteen years, Emily has worked at charities including Brooke, National Trust and the Wildlife Trust. Prior to joining ClientEarth in 2018, Emily was part of the development team at London's Natural History Museum where she worked on the Hintze Hall transformation capital campaign and launch activity. As Associate Director, Philanthropy, Emily manages the global philanthropy team and works alongside external stakeholders and a Development Board to secure income and connections for the organisation.

Main Duties

• Pipeline and Portfolio Management 
• Strategy and planning 
• Team and stakeholder management 

See the job description (below) for a full list of duties for this role.

Role requirements

• Significant fundraising management experience in Asia with demonstrable experience of securing five and six figure, and multi year gifts  
• Experience in multiple elements of fundraising including identifying and building supporter bases in new geographies and working with different types of fundraising teams (e.g. philanthropic/HNWIs, trusts and foundations)
• Experience of working in a global team, working across multiple time zones and understanding / experience of working in a matrix style
• Experience of working with senior internal and external stakeholders, to build networks, deliver income and raise organisation profiles
• Ability to represent ClientEarth externally to high value funders and other senior stakeholders.

See the job description (below) for a full list of requirements for this role.

Note to candidates: We know that long lists of criteria can be daunting and that some candidates will not apply for a role unless they feel they are 100% qualified. If you feel you meet at least some of the essential criteria, we still encourage you to apply.

Further Information

Have a question about this job? Please visit our Careers site for advice on applying, FAQs, and more.

Flexible working:  We are proud to be a Flexa accredited Employer. Visit our Flexa Employer page for more information on our approach to flexible working. Our flexible working policy allows our people the choice to decide to work from home/another location in the country where their contract of employment is issued for 80% of their month, with the other 20% of their month being office-based  See our Benefits page for more as well as our flexible working FAQ.

ClientEarth values diversity and inclusion and the benefits this brings. We aim to appoint the most suitable candidate at all times and welcome applications from people from all different backgrounds. See our equity, diversity and inclusion journey page for more.

Please note that ClientEarth is only able to employ those who have the pre-existing legal right to work in the UK.

ClientEarth is not a law firm and does not provide legal advice or legal services to third parties.

About Age UK Lambeth

We support older people in Lambeth to live enriched, productive and purposeful lives: challenging the stigma of ageing, reducing social isolation and ensuring they get the right support at the right time. We are kind, person-centred and outcome-focused - finding solutions that work by listening, being flexible and including older people in delivering services. 

What you’ll be doing? 

You will be part of the Neighbourhood and Wellbeing Team working in the North and South of the borough. You’ll be responsible for:

• Provide personalised brief intervention and social prescribing support to individuals, their families and carers.

• Meet clients on a one-to-one basis, making home visits where appropriate and allowing clients the time and space to discuss ‘what matters to me.

• Provide person-centred support to enable clients to identify their health and wellbeing needs and goals. Co-produce support plans with clients to discuss what’s important, where they would like to be in the future and how we can support them to achieve this. 

• Manage and prioritise a caseload to ensure clients' needs, priorities and urgent support are met.

• Have a keen interest in the local area to identify gaps in services or community needs and to work with your Neighbourhood team, local service providers and the local community to address these.

What you need to bring

• Able to write compelling communications to advocate for your clients. 

• Able to work collaboratively with a wide range of stakeholders 

• Able to analyse data and create engaging reports 

What you’ll benefit from

• Generous pension provision - 7% employer contribution

• 26 days holiday a year rising to 31 days after 5 years

• A great staff culture with kindness at its heart

OVERALL, PURPOSE

The primary purpose of the Night and Weekend Manager role is to ensure the effective management and operation of MPMT’s housing projects in Southeast London, focusing on promoting the safety, well-being, and personal development of children and young female residents. This includes providing strong leadership to a team of night and weekend support workers, ensuring high service delivery standards, and fostering collaborative relationships with local authorities and other stakeholders. The role is instrumental in delivering emotional and practical support to residents, overseeing efficient project operations, and enforcing organisational policies to create a safe, nurturing, and inclusive environment that empowers residents to thrive.

GENIUNE OCCUPATIONAL REQUIREMENT

In accordance with the Equality Act 2010, Schedule 9, Part 1, it is a genuine occupational requirement (GOR) that the post holder is female. This requirement is essential for the role - please read page 5.

KEY RESPONSIBILITIES

Project Management

• Develop and monitor policies, procedures, and good practices.

• Ensure health and safety procedures are fully implemented, organise regular fire drills, and ensure all emergency procedures are understood.

• Efficiently manage evening, night, and weekend operations at Tressillian Road (TR) and Erlanger Road (ER).

Team Management and Supervision

• Supervise staff in frontline duties.

• Lead and supervise Night and Weekend Supervisors (NWS), ensuring adherence to HR policies.

• Conduct regular meetings with direct reports for supervision and support, handling disciplinary or performance issues as needed.

• Oversee the induction and training of new staff, residents, and volunteers and participate in team appraisals.

• Co-manage recruitment procedures with the Senior Operations Manager, including the interview process.

• Monitor and coordinate staff leave and sickness absence, and maintain team records using BrightHR.

Resident Support

• Participate in annual safeguarding training for children and adults and act as Designated Safeguarding Lead (Level 3) during on-call and on-site periods.

• Provide emotional and practical support to residents in distress, fostering development and independence.

• Coordinate the organisation of workshops and events, integrating resident suggestions and feedback.

• Maintain contact with residents absent for extended periods without notice and facilitate welcome visits while adhering to GDPR and safeguarding rules.

Service Delivery

• Oversee the quality of support and housing services at TR and ER, maintaining rental accounts, minimising arrears, and managing terms of Licence Agreements.

• Manage complex issues or tenancy breaches.

• Lead control of voids and rent arrears and ensure new residents are effectively inducted.

• Conduct risk assessments for building and fire safety, supervise repairs, and manage reception duties.

• Ensure the completion of necessary training for all team members, including de-escalation, and handle sensitive situations professionally.

Partnership Development

• Cultivate and manage partnerships with local authorities, housing providers, and contractors to support service delivery.

• Develop new partnerships as required, maintaining strong relationships with key stakeholders.

Administrative Duties

• Assist with monitoring staff rota, cover arrangements, and update internal MIS systems like INFORM.

• Handle basic rent account management tasks and assist building management at TR and ER when required.

• Ensure management decisions are executed effectively, participating in policy reviews and suggesting improvements.

PERSON SPECIFICATION 

Essential Qualifications and Experience

• Minimum 2 years' experience in supported housing or a similar setting

• Experience supervising staff in a residential setting

• Experience working with vulnerable young females

• Demonstrable knowledge of safeguarding procedures

• Experience with risk assessment and management

• Female applicant (Genuine Occupational Requirement under Equality Act 2010, Schedule 9, Part 1)

Knowledge and Skills

• Strong understanding of housing management principles

• Knowledge of relevant legislation (safeguarding, health and safety, housing)

• Excellent communication skills, both written and verbal

• Ability to manage complex cases and tenancy issues

• Proficiency with housing management systems (INFORM, BrightHR)

• Budget management and financial literacy

• Conflict resolution and de-escalation techniques

Personal Attributes

• Passionate about supporting vulnerable young people

• Empathetic approach to diverse challenges

• Commitment to creating an inclusive environment

• Ability to work independently during night/weekend hours

• Resilient under pressure

• Flexible approach to changing priorities

• Strong professional boundaries

Leadership Abilities

• Proven ability to supervise and develop staff.

• Experience conducting staff appraisals and performance management.

• Ability to implement policies and procedures effectively.

• Strong decision-making skills, especially in emergencies.

• Collaborative approach to partnership working.

Additional Requirements

• Enhanced DBS check clearance is required prior to employment

• Provision of two professional references

• Residence within a reasonable traveling distance (desirable)

• Willingness to work nights, weekends, and be on-call

• Commitment to ongoing professional development

ROLE PURPOSE

You will be part of a team helping to transform lives by enabling young people to manage their licenses and move towards greater independence within the community. This role requires knowledge of supporting individuals with complex needs using trauma-informed approaches and working in a Psychologically Informed Environment. The service operates 24 hours a day, 7 days a week.

GENUINE OCCUPATIONAL REQUIREMENT

In accordance with the Equality Act 2010, Schedule 9, Part 1, it is a genuine occupational requirement (GOR) that the post holder is female. This requirement is essential for the role due to the following reasons:

1. Privacy and Dignity: The role involves working closely with female residents during sensitive hours (evenings, nights, and weekends) where privacy and dignity are paramount. Female residents may feel uncomfortable or distressed receiving support from a male/male presenting worker during these times, especially in situations involving personal care or emotional vulnerability.

2. Safety and Trust: Many of the residents may have experienced trauma, including domestic violence or abuse, often perpetrated by males. The presence of a female manager helps create a safe and supportive environment where these individuals can feel secure and trust the support being provided

3. Legitimate Aim: The requirement ensures that the MPMT can maintain its commitment to providing gender-sensitive services tailored to the needs of vulnerable females. This aligns with the legitimate aim of protecting residents’ well-being and mental health.

4. Proportionality: The occupational requirement is a proportionate means of achieving the legitimate aim, as it directly addresses the needs of residents in a way that cannot be achieved through alternative measures, such as reallocating duties or employing male/male presenting staff for this role.

This GOR has been carefully considered to ensure compliance with legal standards under the Equality Act 2010 and is applied only where it is essential for fulfilling the primary responsibilities of this specific role.

The successful candidate will be responsible for managing night and weekend operations at our Southeast London housing projects, providing leadership to support workers, ensuring resident safety and wellbeing, and maintaining high standards of service delivery in accordance with the Marsha Phoenix Memorial Trust's mission to support children and young females through secure housing and development opportunities.

ADDITIONAL REQUIREMENTS

• Completion of an enhanced DBS check before employment.

• Provision of two professional referees.

• Residency within a reasonable travelling distance is desirable. 

North London Foundation Health Trust and The Bridge Renewal Trust are working in partnership to encourage service users at risk of admission, or needing support following admission, to come and join a variety of groups and activities.

Tottenham Talking offers a comprehensive group programme five days a week, open to local residents who are living with or recovering from mental health challenges. Alongside facilitating a wide range of weekly groups, the project team actively participates in and organises community engagement events. These events give the public a chance to explore mental health topics, try out taster sessions, and access information about relevant support services. By involving participants in diverse activities, the project works to break down stigma surrounding mental health and encourages open conversations with both peers and professionals.

Do you have your own personal lived experience of recovery from mental health challenges? We are seeking enthusiastic and motivated individuals who are willing to positively share their personal experiences and skills with others in order to support clients in their journey of recovery.

We are looking to recruit two Peer Support Workers who will play a key role in engaging and supporting service users to build confidence and develop skills through participation in our weekly programme of activities. The role involves planning and delivering in-person, practical group sessions in one or more of the following areas: Creative Space, Women’s Group, Men’s Group, Mindful Writing, Movement for the Soul, Art & Conversation, Books & Podcasts, Men’s Walking Group, Open Art, and more.

This is a unique opportunity to join a progressive organisation where we value and reward the performance of our staff.

To apply, please send your CV and a supporting statement to: admin(AT)bridgerenewaltrust(DOT)org(DOT)uk

Company registration No: 06949568, Registered Charity No: 1131941

We're looking for a detail-oriented, proactive and collaborative Service Manager to join our Mental Health Service in Lambeth.

£41,000.00 per annum, working 40 hours per week.

Want to feel in control of your career? You'll feel at home here.

Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

Our benefits include:

Annual leave increasing up to 30 days with length of service
Free DBS
Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
Fully paid induction programme and further training
ILM courses and Apprenticeship Programmes
Cycle to work scheme
Employee Assistance Programme for 24-7 confidential support
Online wellbeing resources
A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution

The Independent Living Medication Support Service (ILMSS) in Lambeth is a community-based floating support service designed for adults with primary mental health needs and often dual diagnoses.

The service aims to help individuals stay well, avoid hospitalisation, and live independently in the community. The service provides one-to-one support in customer's homes to build awareness, routines, and skills for medication management. Furthermore, it aims to support customers with housing, benefits, and social issues through short-term interventions.

As Service Manager for the Lambeth ILMS service, you will lead a dynamic team delivering floating support to 105 customers and medication support to 35 customers across the borough. Leadership and competence development in direct reports is a key responsibility of the role. Post-holders may also carry client group specialism responsibilities, linking in with other Managers and Head of Services to ensure focused integration of specialisms across the whole organisation.

The working pattern for this role is primarily Monday to Friday, 9 am to 5 pm, with occasional requirements for weekend and out-of-hours work to meet service needs.

For a full job description, please visit our website.

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

Essential:

Educated to degree level or equivalent
Experience of managing contracts and resources and delivering to budget and performance targets
Experience of delivering to housing management performance targets
Experience of effectively managing and developing staff to ensure delivery of services performance targets within contract
Experience of successfully managing external partnerships to ensure successful delivery of services
Holds relevant CMI/NVQ Level 4 or other Business/Management Qualification

Desirable:

Other relevant professional memberships and/or specialist qualifications

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values:

• We focus on Excellence and innovation.
• We are Caring and Compassionate.
• We are Inclusive and Trusted.
• We work in Partnership and are One-Team.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

CRM Services Tech Lead

Location: Home-based with regular travel to the Guildford office
Department: Operations
Salary: £39,867 - £44,297 per annum
Hours: 37.5 hours
Job Type: Full time
Contract Type: Permanent

There’s never been a better time to join the team at Cycling UK! We have launched an ambitious new strategy – and we want you to be part of it. There are loads of reasons to love cycling, even if you’re not someone who cycles. From cutting pollution, to making us healthier and happier, cycling can help us all thrive.

With our new five-year strategy now underway, CRM is a crucial tool for all functions within Cycling UK, acting as an enabler in maximizing income, attracting and retaining key audiences, and playing a key role in the delivery of successful programmes.

The CRM Services Tech Lead's role is to help ensure that the CRM Services team work as a successful business partner to the other Cycling UK functions as they strive to achieve our strategic goals.

Explore the attached job description for full details on this exciting opportunity. Complete the application form expressing why you are the right candidate for this opening. Focus on gearing your supporting statement to exemplify how your skills and experience match the requirements of the role, directly referring to the person specification. This enables the selection panel to assess your relative strengths against the specified criteria.

We are an inclusive organisation and would particularly welcome applications from candidates from a broad range of backgrounds. We strongly believe that diversity strengthens our work. If you are already passionate about cycling, that’s great, many of us are too! But if you are simply really excellent at what you do, no matter what your background, that is what matters most to us.

The role is home based in the UK, with regular travel to London and partner locations.

Applications close at 9:00am on the closing date shown

Benefits: 27 days holiday bank holidays (pro rata for part time roles), healthcare cash plan, life assurance, paid compassionate leave, enhanced sick pay, Cycling UK membership plus many more staff benefits.

You may have experience in the following: CRM Technical Lead, CRM Solutions Architect, CRM Systems Lead, CRM Engineering Lead, CRM Platform Lead, Lead CRM Developer, Technical CRM Consultant, CRM Integration Lead, etc.

REF-223028

We are seeking a Manager  of ISVA for our Advocacy service. If you are an experienced ISVA looking for a rewarding new role and overseeing the Advocacy serviceRespond has an exciting opportunity for you.    

The Advocacy Services Manager has responsibility for managing and developing Respond’s advocacy services for young people and adults with learning disabilities, autism or both who have experienced trauma and abuse. The postholder works alongside the Psychotherapist services manager to deliver best practice services as well as improving practice across the advocacy sector. 

At Stewardship, our mission is to activate joyful generosity — enabling Christians to support the causes they love, exactly when they need to. Our givers manage most of their finances through apps, and we believe their generosity should be just as intuitive. Our iOS Giving app has already seen strong engagement, and we are currently in the process of re-platforming it into React Native to support a more scalable and maintainable future.

We’re looking for an experienced Lead React Native Developer to take over from this re-platforming work and carry it forward — refining and extending the app, while also setting the direction for how we build future mobile apps. You’ll be the first dedicated React Native developer on the team, so the role offers both the autonomy to shape our mobile stack and the opportunity to grow into a leadership position as we expand the team.

As a result of our Christian ethos, this post is covered by an Occupational Requirement (OR) under Part 1 of Schedule 9 to the Equality Act 2010. The successful applicant will be expected to be a practising Christian and to clearly demonstrate a personal commitment to the mission, principles, values and practices contained in our Ethos Statement, by:

• Active membership of local church congregation.

• An understanding of the faith aspects of the work of Christian charities, including the preparedness to pray with colleagues, where appropriate.

We are looking for an experienced and resourceful Clinical Services Manager (Intake and Allocation), this role will be responsible for leading and coordinating the intake and allocation of clients to appropriate ongoing therapists. This role ensures timely, and client-centred access to help, and plays a pivotal part in maintaining service quality, client flow, and clinician capacity.

The role involves working collaboratively with multiple stakeholders, including clinical assessment teams, supervisors and clients to assign clinicians effectively. 

Key aspects of this role will include:

• Ensuring trainees are allocated cases appropriate to their level of clinical experience and training requirements.

About us

Since 1948, Tavistock Relationships has been building an international reputation as a leading training and research centre in therapeutic and psycho-educational approaches to supporting couples.

We train the next generation of couple therapists and provide clinical services to couples and parents, face to face (in London) and online. We provide a range of affordable services to help people with relationship difficulties, sexual problems and parenting challenges.

About you

The ideal candidate for this role will have:

• High level interpersonal skills and the ability to work with a wide range of people
• Excellent communication skills (both written and verbal)
• Experience working within a clinical setting and liaising regarding safeguarding concerns
• Ability to lead on delivery after consultation with clinical colleagues
• Able to demonstrate the capacity to create and sustain relationships
• Excellent administrative and organisational skills with ability to plan ahead
• Keeping service policies and protocols relating to allocations and intake under continual review.
• Efficient data management and reporting.
• Support the timely and accurate charging of client fees by supporting the set up of recurring client payments, issuing invoices and processing payments. 

Who you are

• You are someone who shares and can mobilise the charity's values of Independence, Empowerment, Partnership, Professionalism, Staff Recognition, and Sustainability. If you have knowledge, application, and commitment to these values, we want to hear from you.
•  
• You are someone with experience of or a commitment to developing a person-centred approach in working with people with complex needs and challenges.

• . Your values and working practice will align with those of the charity to maximise the independence of those you are working with; to enable their ability to make decisions about the types of service they receive of and to ensure that your approach is both professional and sustainable.

Who we are

At Balance we are committed to empowering those we support to build independence, fulfilled and self-confident lives.  We work hard to ensure our charitable values are central to the professional experience of those who work for us, with us and who benefit from our services. 

Main Responsibilities of the Job
.

• To demonstrate Balance values of partnership, independence, professionalism, empowerment, staff recognition, and sustainability in your conduct and approach to your work
• Through partnership, support and develop people's skills, confidence and interests as part of a multi-disciplinary day service offer.
• To support your colleagues, service managers, and other key professionals to put those using our service at the centre of your daily work.
• To maintain and update client and related operational records with an accurate and professional commitment.
• To ensure compliance with and the delivery of the charity's policies and procedures, particularly those related to safeguarding, inclusion, and disability discrimination.
• To support clients with their daily activities and to promote their independence
• To be able to communicate effectively with families, colleagues and clients.

Working Expectations

• The working day is  9 am - 4 pm Monday to Friday - 
• Attendance at training.
• Use of information technology to support your work.

Benefits of Working for us

The charity ensures the following benefits for all its operational staff:

• A baseline commitment to pay the London living wage for all its front line staff.
• A commitment to training and professional development to support internal progression as part of our performance support.
• Inclusion in and contribution to the charity's pension scheme.
• Generous annual leave allowance of 25 days a year plus an additional day off for your birthday.
• Access to a range of discount schemes.
• Access to the charity's employee assistance programme.
• Access to travel card, loan, and bike to work scheme.

 
Please note we do not accept applications from Overseas

Benefits

A baseline commitment to pay the London living wage for all its front-line staff.
A commitment to training and professional development to support internal progression as part of our performance support.
Inclusion in and contribution to the charity's pension scheme.
Generous annual leave allowance of 25 days a year, plus an additional day off for your birthday.
Access to a range of discount schemes.
Access to the charity's employee assistance programme.
Access to travel card, loan, and bike to work scheme

About the role:

Step into a role where your work has immediate and lasting impact. At LaunchPad, our 14-bed assessment hub in Newham, we support people coming directly off the street; individuals facing multiple barriers such as mental health challenges, substance use and physical health needs. This is more than just a place of safety; it’s a vital starting point for people to rebuild their lives. Clients stay with us for up to 16 weeks, during which time we provide intensive, tailored support to help them access health services, stabilise their situation, and move forward into appropriate long-term accommodation. As a Project Worker Complex Needs, you’ll hold a caseload of up to five clients, giving you the time and space to build meaningful relationships and deliver focused, high-impact support.

Working alongside the Service Manager and a dynamic, passionate team, you’ll be part of a service that plays a crucial role in reducing street homelessness across Newham. Your work will be varied and purposeful; liaising with professionals across the borough, promoting social inclusion, helping to prevent re-offending and guiding clients towards greater independence. You’ll be at the forefront of one of Single Homeless Project's (SHP) Rough Sleeping Services, designed for those facing some of the greatest challenges in our society. In return, SHP is deeply committed to your development, offering clear pathways for progression and specialist training that equips you to grow in your career and make a meaningful difference every day.

About you:

• Experience supporting adults facing multiple challenges such as mental health issues, substance use, offending, and homelessness.
• Skilled in helping clients access and sustain move-on housing, including supported accommodation and the private rented sector.
• Proven ability to build trusting relationships with people who may be reluctant to engage with services.
• Confident in assessing risk, planning support, and setting achievable goals with clients.
• Able to stay calm and respond effectively in crisis situations, using a creative and solution-focused approach.
• Competent with data entry, email, and standard IT systems, and experienced in working collaboratively with other agencies and services.

About us:

Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.

We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 12,000 lives every year across all 32 boroughs.

We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.

Join us in creating a brighter, more hopeful future for individuals in need. 

Important info:

Closing Date: Sunday 24th August at midnight

Interview Date: Tuesday 2nd September online via Microsoft Teams

This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant. 

Please note applications are reviewed for AI use in application questions. Applications requiring sponsorship will not be accepted for this role. Applications requiring sponsorship will not be accepted or progressed. 

UNISON’s HR team are looking for an HR Operations Manager to lead a key administration team and project that will create an HR Shared Service function. This isn’t just about systems, it’s about improving internal and external customer experiences, and streamlining processes for long-term impact.

About this job

You’ll lead a full redesign of our in-house administration practices and workflows, including implementing a Shared Service technology solution to deliver an improved customer experience and internal processes. Managing a small team of administrators and collaborating with other key HR stakeholders, sound leadership and communication skills will be key to success.

Your focus will include:

• End to end review of all HR administrative processes across all stages of the employee lifecycle, including recruitment and onboarding.
• Implementation of an HR help desk technology solution / HR service management system.
• Streamlining administration to support better, faster and more focused SLA’s.
• Creating measurable data sets and reports to allow for practical solutions to be developed in line with organisational needs and trends.
• Collaborating with stakeholders to co-create lasting change.
• Developing clear, practical tools to assist with training others and creating self-service solutions.

This is both an operational and strategic role with hands-on delivery and real, evidencable impact.

About you

We’re looking for someone with strong HR process expertise, gained from a Shared Service environment. A collaborative mindset and experience driving change, you should be confident working with data, influencing stakeholders, and navigating complexity with a practical, solution-focused approach.

You’ll bring:

• Proven experience leading and managing in an HR Shared Service function.
• A track record of improving processes and delivering change.
• Excellent stakeholder skills, especially with senior leaders, managers and union reps.
• The ability to use data to inform strategy.
• Knowledge of HR help desk technology solutions / HR service management systems.
• A values-led, adaptable and proactive working style.
• Patience and adaptability to work within traditional or evolving structures, and an understanding that change often involves many voices and perspectives.
• Experience working with trade union representatives, ideally in a not-for-profit or similar environments (desirable).

A full job description and person specification can be found attached below.

About UNISON

UNISON is the UK’s leading public services trade union, with over 1.3 million members working in the public sector, private, voluntary and community sectors and in the energy services. We employ approximately 1,200 staff, with around 370 at our national centre in Euston in central London and the remainder in our 12 regions across the UK, including Northern Ireland.

UNISON is a dynamic, progressive union, committed to equality. We encourage men and women of all ages, Black and minority ethnic groups, disabled people, lesbian, gay, bisexual and transgender people to work with us.

Role: Services Team Leader
Location: West Central London (hybrid working, 1-2 days in office with flexibility)
Contract: 6-month fixed term
Grade & Salary: £38,889 per annum
Hours: Full-time, 37.5 hours per week
Start date: ASAP

Looking for a role where you can lead meaningful change and support people at critical moments in their lives?

We’re recruiting a Services Team Leader to take the lead in an exciting, newly launched Suicide Prevention and Support Service in Central London.

This is more than just a leadership role; it’s an opportunity to guide a multidisciplinary team delivering life-changing support to individuals affected by suicide, bereavement, and mental health challenges. If you're passionate about mental health, community impact, and building a better future, this could be your next step.

We’re working with a leading mental health provider to recruit an experienced Services Team Leader to lead on suicide prevention and support services across West Central London. This role offers the opportunity to make a meaningful difference to individuals and communities by managing a high-impact service that spans suicide prevention, postvention, bereavement, and wellbeing training initiatives.

Key Responsibilities:

• Lead, manage, and develop suicide prevention, bereavement, and mental health support services.
• Supervise and support a multidisciplinary team including Suicide Prevention Coordinators, Counsellors, and Advisors.
• Maintain strong relationships with commissioners, partners, and stakeholders across statutory and voluntary sectors.
• Manage service budgets and reporting, ensuring contractual and quality standards are consistently met.
• Oversee mobilisation, delivery, and continuous improvement of support services.
• Provide robust leadership and line management to ensure delivery of recovery-focused, person-centred outcomes.

You’ll bring:

• Proven experience at management level within mental health, suicide prevention, or social care services.
• Excellent stakeholder engagement, team leadership, and budget management skills.
• A deep understanding of mental health recovery models and safeguarding practices.
• Ability to manage operational delivery within a contractual and outcomes-based framework.
• A strong, compassionate leadership style and ability to inspire a committed team.

 

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.