Service delivery manager jobs in claygate, surrey

We are recruiting for a few Temporary Supporter Care assistants for a high profile social welfare charity. You will need strong supporter care and customer service skills worked on high volume inbound calls with strong database skills. Starting Mid August and will run into Mid November 2025.

Initially working in their London office 5 days a week for the first 3-4 weeks, once trained there will be hybrid options .

Handling inbound telephone calls from the public during our busy high volume appeal period.
Processing orders, fundraising products by telephone, and handling related queries on products and deliveries to ensure a smooth ordering experience.
Processing requests from organisations for fundraising materials for our busy nationwide appeal campaign.
Taking telephone donations from the campaigns.
Processing administrative updates on our supporter database.
Handling additional ad hoc queries and coordinating with relevant team members and stakeholders to ensure these are resolved and the supporter has a positive experience.

The Candidate
Experience of working in a busy high volume contact centre and call handling environment
Experience of providing excellent customer care and passionate about delivering a positive customer experience
Confident, empathetic, polite and professional telephone manner
Accuracy in data entry
Experience of database/CRM systems
Experience in MS office

IMPORTANT NOTE
Our aim is to respond to all successful applications within 5 days. If you havent been contacted within 5 days your application has been unsuccessful and your details will not be held further but we positively encourage you to apply for any other positions that you may see in the future.

We apologise that we cannot contact everybody in person but thank you in advance for your interest.

Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.

We’re Hiring: Charity Operations Executive
Remote (with regular team meet-ups across the UK)
Full-time, Permanent
 

About Us
Switch the Play Foundation is the UK’s only charity dedicated to helping sportspeople thrive beyond their sporting careers. As we launch our new five-year strategy, we’re growing our team to support even more people across the UK.

The Role
We’re looking for a highly organised and proactive Charity Operations Executive to help keep our charity running smoothly. From finance and governance to project coordination and data reporting, you’ll play a key role in supporting our team and mission.

What You’ll Be Doing

• Supporting day-to-day operations, HR systems, and IT
• Managing finance processes (QuickBooks, invoicing, reporting)
• Coordinating governance tasks and Board meetings
• Ensuring compliance with charity regulations and policies
• Supporting delivery of athlete services and data reporting
• Maintaining our CRM and helping track our impact

What You’ll Bring

• Experience in operations, finance, or charity governance
• Strong organisational and communication skills
• Confidence working independently in a remote team
• A passion for social impact and athlete wellbeing

What We Offer

• Flexible, remote-first working
• 25 days holiday + bank holidays + 3 days off at Christmas
• Pension, CPD budget, and tech support
• A supportive, values-led team where your voice matters

Ready to Make a Difference?
Join us at a pivotal time and help shape the future of athlete support.
 

Apply now and be part of something meaningful.

Location: London (hybrid)
Hours: Full-time (35 hours per week)
Contract: 4 to 5 month FTC
Rate: £35,749.57 per annum
Start Date: Mid-September

About the Role
Prospectus is proud to be supporting a prestigious London-based university in their recruitment of an experienced and organised Internships Officer. The officer will play a key role in developing and managing the institution's flagship internship programme that connects students with meaningful work experiences across the corporate, public, and voluntary sectors.

Key Responsibilities

• Coordinating all aspects of the internship programme, including funding, marketing, application processes, and reporting.
• Building and maintaining relationships with internal and external stakeholders.
• Conducting due diligence on internship providers and ensuring quality assurance.
• Supporting employer engagement activities and careers events.
• Promoting opportunities through digital channels and social media.

What We’re Looking For

• Experienced in project management and service delivery in a complex environment.
• Skilled in stakeholder engagement, negotiation, and relationship building.
• Recent experience in the higher education sector.
• Organised, proactive, and able to manage competing priorities.
• A confident communicator with excellent written and verbal skills.
• IT-savvy, with proficiency in Microsoft Office and social media platforms.

This is a fantastic opportunity to collaborate with a forward-thinking careers team to connect students with transformative internship experiences.

CVs will be reviewed on a rolling basis so early applications are strongly encouraged to avoid missing out. If you're interested, please apply ASAP with your CV in Word format.

At Prospectus, we are committed to supporting you throughout your application journey. We welcome applicants from all backgrounds and do not discriminate based on age, gender, disability, race, religion, sexual orientation, marital status, or pregnancy/maternity.

ABOUT THE POLITICS PROJECT

We support young people to use their voice by providing them with outstanding democratic education. We work with young people, teachers and politicians to help them to learn, teach and engage in politics. We are a non-partisan organisation working across the UK. 

We also coordinate the Democracy Classroom network, a partnership between over 100 civil society organisations that supports young people to engage in elections. 

The Politics Project delivers Digital Dialogue: Wales, which supports young people to have meaningful conversations with the politicians that represent them, building trust and relationships on both sides. Young people gain the knowledge, skills and confidence to engage in the democratic process through informed interactions with their elected representatives. 

These interactions take place both online and in-person, in classrooms across Wales. 

Since 2021 over 5550 young people, 130 teachers and 130 Welsh politicians (including the leaders of four political parties represented in the Senedd) have taken part in the programme.

ABOUT THE ROLE

The Programme Coordinator will plan, arrange and facilitate Dialogue sessions, where learners question and discuss issues relevant to young people with their political representatives. The post holder will also support schools and colleges to deliver Youth Hustings for the 2026 Senedd and 2027 Local elections, giving learners the opportunity to meet, and ask questions to, candidates standing in their area.

The Politics Project wants Digital Dialogue: Wales to fundamentally change the way that young people and politicians interact across Wales. Help us to make sure that young people get their voices heard.

Working with the Head of Programmes and the Digital Dialogue: Wales Programme Lead, the post holder would support the delivery and growth of Digital Dialogue: Wales, allowing more young people, teachers and politicians to take part. This is a fast-paced role in a small but growing team. 

While fluency in Welsh is preferred, it is not a requirement for this role.

The post holder will:

• Work with the Head of Programmes and the Digital Dialogue: Wales Programme Lead to support the delivery of the Digital Dialogue: Wales programme.
• Provide online, and occasional in-school, support for teachers delivering Digital Dialogue, Youth Hustings, teacher and politician training sessions.
• Support the recruitment of teachers and local and national politicians across Wales to take part in the programme.
• Maintain and strengthen relationships with those teachers and politicians.
• Manage and keep up to date the database, collecting and inputting information and producing reports when required. Assist with monitoring and evaluation.
• Provide administrative support for the Digital Dialogue: Wales programme and other programmes and activities delivered by The Politics Project.

The Politics Project is based in London, but the post holder for this role will be based in Wales. They will usually work from home, though we would expect the post holder to come to the London office once a month and attend in person meetings in Wales as required. It is an 18-month contract (including a 6-month probation period), with extension possible subject to funding. The hours of work are 37.5 hrs per week. Occasional travel to elsewhere in the UK and working unsocial hours in evenings and at weekends may be required. 

Benefits:

• 30 days’ holiday plus Bank Holidays and three days of additional holiday between Christmas and New Year.
• Friendly and inclusive environment.
• Professional development opportunities, to upskill and train you.
• The opportunity to make a real difference to young people’s lives, helping them to develop the skills and knowledge they need to give them a voice in their society and shape their communities.

ABOUT YOU

You will have a passion for democratic education. You will be a self-starter, comfortable setting their own pace of work and managing their deadlines with only some supervision. You can form good relationships with a range of people from different backgrounds and perspectives. You can negotiate, persuade, problem solve and be flexible to meet stakeholder needs. You will have excellent communication skills, both written and spoken.

You will be IT literate, comfortable working with video conferencing technology and other forms of digital communication.

Above all, you have outstanding organisational and administrative skills, with the ability to work under pressure and identify priorities. You will effectively deliver against set targets to agreed deadlines.

In accordance with our Child Protection and Safeguarding procedures, this position requires an enhanced DBS check that we will provide.

Also desirable, but not essential, would be:

• Basic project management, planning, administrative and organisational skills experience.
• Previous experience of working with children and young people.
• Knowledge and understanding of the Welsh education system.
• Welsh speaker.
• A clean UK driving licence.

TO APPLY: 

To apply please submit a CV and a covering letter (maximum 500 words long) via Charity Job. 

The closing date is 11.30pm on Monday 1st September 2025.

Initial interviews planned for Tuesday 16th and Wednesday 17th September 2025.

Catch22 exists to help build a society where everyone has a good place to live, good people around them, and a fulfilling purpose. We call these our '3Ps'.

We achieve this in two ways. First, we improve lives on the frontline through delivery of public services. Secondly, we use our knowledge to change 'the system', to fix the complex web that can trap and disempower those it was set up to help. With the heart of a charity and the mindset of a business, we are uniquely placed to deliver on this challenging agenda.

Our Young People & Families (YP&F) Operational Hub delivers a wide range of integrated support services designed to help resolve complex difficulties experienced by young people and their families/carers.

Support is provided to people who find themselves in a range of circumstances; they may be missing from home or have emotional, housing or substance misuse issues. We also support families where parents/carers are experiencing domestic abuse, substance misuse, emotional issues, homelessness or unemployment. Whatever the situation, we work alongside young people and their carers to find a way of stabilising their lives.

Redthread is a hospital based youth work service, working alongside NHS staff and other professionals in emergency departments.

Our experienced, specialist youth workers engage with and support young people, aiming to reduce serious youth violence. We often meet young people at a moment of change and work with them to find a positive way forward.

We provide long-term, holistic support. We consider every aspect of a young person’s life and build support around them.

If you would like to be considered for this role, please complete your application by 5pm on 25th August. Interviews will take place from 4th September 

Job Description

​​​​​​The Youth Violence Intervention Practitioner role is to be part of the youth work team within Redthread with a primary focus on youth violence interventions in a health care setting. In this role you will be part of the Youth Violence Intervention Programme team at Queen Elizabeth Hospital. You will support young people aged, 11-25 years old, who present to hospital following an incident of violence of for whom them there are concerns around exploitation or extra-familial farm. You will work with the young person in the hospital as well as supporting them post discharge to ensure they have the support in place that they need and want. Other tasks include: 

• Hold a caseload and work with young people in a range of settings, including in A&E and on the wards, in the community, in face-to-face and group contexts, and promote their personal, educational, health and social development through all interactions.
• Assist with the on-going development of the service model to ensure that clients gain the maximum benefit from Redthread’s interventions.
• Ensure information resources such as client forms, databases and contact files are kept fully up-to-date and secure, in line with GDPR, the Data Protection Act and our Confidentiality Policy and Consent Policy. Maintain high quality recording of interventions with young people on our database, Threads, in line with Redthread’s best-practice requirements. (Training will be provided.)
• Collect and record evidence of project outcomes and young people’s achievements, to ensure the completion of monitoring forms and project progress reports as required.
• Maintain a good level of knowledge of the issues around youth violence and Child Exploitation.
• With guidance and support from the Team Leader, develop skills to further your work with the young people.
• Under the direction of the Team Leader, develop an imaginative programme of events, activities and other interventions which support Catch22’s mission.
• Actively research and network with other organisations working with young people in the area served by the hospital to ensure that the organisation as a whole has a good knowledge of other services and projects that may be of interest to the young people we work with or appropriate for us to refer to.

This job description is not exhaustive and is subject to review in consultation with the post holder and according to future changes/developments within the organisation

Experience: 

Essential:

• Significant professional experience of working with vulnerable young people in a range of activities and settings
• Experience of working as an effective team member
• Experience of working within a multi-disciplinary team
• Experience of working autonomously

Desirable: 

• Working with people impacted by violence, trauma or tragedy
• Experience of working with projects that seek to address the issue of gang membership, youth offending, knife crime, etc
• Experience of working in a London borough
• Experience working in a health-based environment

Knowledge:

Essential

• A thorough knowledge and understanding of the physical, social and emotional developmental needs of young people
• Understanding of the issues faced by young people living in inner city areas
• An awareness of child protection and safeguarding issues and knowledge of current best practice within the youth work sector
• A knowledge of best practice in case recording 

Desirable

• The Ambit model, solution-focused brief therapy or a similar counselling methodology

Skills: 

Essential 

• Resilient and reflective
• Well-developed verbal and written communication skills and an ability to interact with both young people and adults on a one to one basis and in small groups, within a range of contexts
• Ability to plan and manage own workload
• Accurate data entry and record keeping and monitoring processes
• Ability to use up to date IT systems

Qualifications: 

Desirable: 

• A degree-level qualification in social work, youth work, a social science, education or another relevant field

Professional skills: 

Essential: 

• Self-motivated and committed to personal development
• Flexible and committed
• Effective time management skills and an ability to prioritise tasks and work flexibly to deadlines
• A commitment to and understanding of equal opportunities issues as they apply to all aspects of Redthread’s work

Additional information

Contract: Permanent

Hours & work pattern: Full time, 37 hours per week including regular weekend and evening working and shift patterns covering hours of 9 am - 9pm. 

Salary: £29,768

Location: Queen Elizabeth Hospital, Woolwich, London

Screening: Successful admission to post subject to enhanced DBS check, police vetting check, and employer Right To Work in the UK check. The post-holder must have right to work in the UK. Catch22 does not currently provide a licence to sponsor visas but please see this register to see those that do.

To Apply: Please provide your CV and cover letter, along with the completion of the screening questions to express your interest in this opportunity. Please note, in the interest of safer recruitment and ensuring that applicants are a right fit for the role, submitted applications must contain a CV, satisfactory responses to the screening questions, and information detailing interest in the role, to be considered for this position.

Closing date: 5pm on Monday 25th August

Interviews will be held from 4th September

AI generated applications are not acceptable and could lead to a disqualification of your current and future applications across Catch22 jobs. In order to ensure that applications are fair, genuine, and representative of the candidate applying, our teams may use a number of tools to identify occurrences where candidates have not given an honest response during the application process. 

At Catch22 we value equality, diversity and inclusion. We are wholeheartedly committed to the principle of equality of opportunity, both as an employer and as a provider of services. Diversity and Inclusion is part of what we do every day, working to deliver our vision to build a strong society where everyone has good people around them, a purpose, and a good place to live.

Catch22 is committed to rigorous safeguarding and safer recruitment practices; ensuring that every individual within the organisation has been safely and appropriately checked.

The Organisation

We're recruiting on behalf of a prominent UK charity in the health and social care sector, with an annual income exceeding £100 million. Funded through a mix of voluntary donations and grants, as well as NHS and local authority contracts, the organisation delivers nationwide services, campaigns for change, and invests in research to improve lives and drive long-term impact.

The Finance & Assurance directorate is entering a transformative phase - redefining its structure, culture, and leadership expectations. Finance is evolving into a strategic corporate function, focused on insight, process excellence, and enabling impact through effective resource planning and control.

The Role

This is a pivotal leadership role, reporting to the Associate Director of Finance and managing the Financial Accounting Team. As part of the Finance & Assurance Leadership Team, you'll play a central role in shaping the organisation's financial control, compliance, and reporting strategy.

You'll lead the development of a robust financial control environment, ensure the delivery of high-quality statutory accounts, and build strong relationships across the organisation and with external partners. This role is about defining what financial accounting means in a modern, impact-driven charity - establishing clear standards, tools, and expectations that underpin trust, transparency, and performance.

Key responsibilities include:

• Leading the preparation of statutory accounts and annual reporting in line with regulatory requirements.
• Ensuring a single point of credible, reliable, data-driven financial truth across the organisation.
• Developing and maintaining effective internal controls and risk mitigation strategies.
• Building strategic relationships with auditors, tax advisors, and banks.
• Driving continuous improvement in financial systems, processes, and reporting tools.
• Leading a team through change with clarity, compassion, and ambition.

The Person

We're looking for a qualified accountant (ACA, ACCA, CIPFA, ACMA or equivalent) with significant post-qualification experience at a senior level. You'll bring:

• Proven leadership of high-performing teams through change.
• Deep experience in financial control, statutory reporting, and compliance.
• A track record of building collaborative relationships across finance and wider organisational boundaries.
• Strong communication, influencing, and engagement skills - including with senior executives and board members.
• Experience working with ERP systems (Unit4 ERPx or similar).
• A passion for continuous improvement and innovation.
• The ability to foster a high support, high challenge culture.

You'll be a finance expert - but first and foremost, a leader. Someone who can drive consistency, clarity, and excellence in financial accounting across a diverse organisation.

What's in it for you?

This role offers a competitive salary and a comprehensive benefits package designed to support your wellbeing and work-life balance, including:

• Double-matching pension scheme (up to 8%)
• 27 days annual leave plus bank holidays (rising to 30)
• Flexible working options, including condensed hours and a 9-day fortnight
• Health and wellbeing support, including virtual GP access and mental health services
• Employee recognition and discounts platform

If you're ready to lead a strategic finance function through transformation - and help shape the future of a high-impact organisation - we'd love to hear from you.

Apply now to be part of a team that's making a real difference.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

We have an ambition to support 15,000 young people across the UK annually with our mentoring programmes by 2028. To achieve this goal, we need to build new partnerships, secure funds through grants and foundations and grow our external profile. We are looking for someone with demonstrable experience of supporting income generating activity in the charity sector to help us meet these ambitions. This will be a broad and fast paced role, and we are looking for someone who enjoys researching and establishing productive relationships with a variety of businesses, charities, foundations. 

Responsible for

This role will give you the opportunity to work across all our income generating activity and will suit someone who enjoys breadth and depth in their day to day: 

Grants:

• Identifying and researching trusts, foundations, and grant opportunities to add to the pipeline 

• Liaising with the Programmes team and others on the content of an application 

• Writing and submitting high-quality applications

• Tracking and updating all submissions on our CRM (Salesforce) 

Business development: 

• Generating prospect leads through desk-based research and identifying sectors and organisations to target 

• Contacting prospects and leading initial conversations 

• Responding to incoming requests from organisations 

• Represent Brightside at networking events

• Writing bespoke and compelling proposals 

• Tracking and updating all relationships on our CRM (Salesforce) 

Communications and marketing: 

• Working with the team to identify marketing campaigns and collateral to attract new leads 

• Supporting the creation of new content for the website, campaigns, and marketing 

• Maintaining and managing the website 

• Collating statistics on social media and website engagement 

• Supporting the delivery of campaigns to increase individual giving 

Reporting: 

• Providing regular, accurate reports on progress related to income generating activity, including the pipeline, applications or prospects, and secured income 

• Monitoring progress of grants and business development 

• Inputting to the quarterly work plan and priorities 

Team working 

• You will be line managed by the Income Generation Lead 

• You will work closely with Partnership Lead and other members of the Programmes team where relevant 

• You will work regularly with external freelancers responsible for marketing and social media 

Essential criteria  : To be successful in this role, you should: 

• Have at least 12 months relevant business development or fundraising work experience 

• Have demonstrable experience of email outreach and/or funding applications 

• Thrive in a target driven team and meet ambitious targets 

• Be confident and self-motivated with high standards of quality 

• Be able to build strong relationships and collaborate well with others 

• Enjoy meeting people in networking settings 

• Have excellent attention to detail 

• Have ability to use initiative when researching prospects 

• Have excellent organisation and prioritisation skills 

• Be able to work to tight deadlines and stay focused in the face of changing priorities 

• Be strongly aligned with our mission 

• Embrace Brightside’s values and contribute to a positive staff culture 

Desirable criteria  - We are especially interested in candidates who: 

• Understand the challenges and barriers facing young people from under-served communities 

• Understand and have a passion for the power of mentoring 

• A confident and experienced networker 

• Experience in developing marketing materials 

• Have experience using Salesforce or other CRM software 

• Experience in individual giving campaigns 

• Experience of managing website using Word Press 

• Experience of using SEO analytics 

• Have experience of using project management software such as Monday for tracking deliverables 

A DBS check at the enhanced level will be required for successful applicants 

Your development 

You will be supported and challenged in this role. All staff can get involved in activities across the organisation. We are committed to the learning and development of staff and your line manager will work with you to create a personal development plan to support your growth and career progression. 

We’re committed to promoting a diverse and inclusive community where everyone can be themselves and succeed in the workplace and beyond. Our culture is inclusive and supportive to staff from all backgrounds, and we provide flexible policies to cater for the differing needs of all staff. 

Salary and benefits 

Salary: £27,750 - £32,230  

Contract: Permanent

Hours of work: 37.5 hours a week (full-time) 

Holiday allowance: 25 days

Other benefits include: 

• Three days additional leave between Christmas and New Year 

• Three days of volunteering leave 

• Tenancy deposit loan scheme 

• Up to one month ‘work from anywhere’ policy 

• Enhanced parental policy 

• Employer pension contributions 

• Flexible working hours 

• Regular staff socials 

• Option to buy up to five additional days of annual leave 

Our Fundraising Marketing team is looking for a proactive, creative and enthusiastic individual to join us as a Fundraising Marketing Executive. In this exciting role, you’ll help execute marketing campaigns that inspire supporters to participate in and donate to our fundraising events and initiatives.

You’ll be part of a collaborative team group of Marketing Executives working across both digital and traditional marketing channels. You will create and publish engaging content across The Trust’s website, emails and social media channels, creating and evaluating effective marketing plans that help deliver against our brand and fundraising targets and our EDI strategy.

You will also work closely with teams across the organisation including Special and Mass Events, Individual Giving, Philanthropy, Corporate Partnerships and Creative and Creative as well as external suppliers.

This role is perfect for you if you have experience in delivering are confident in traditional and digital marketing, know how to use social media platforms for organic and paid activity and analytics platforms for reporting. You’ll be a flexible team-player who’s able to show initiative to prioritise and meet deadlines and have excellent written and verbal communication skills.

It is an exciting time to join the team as we develop our approach to our new name and brand, with some great opportunities to work on high profile activity as we head towards our 50th anniversary in 2026. 

Membership Engagement Officer
Salary: £26,000 – £30,000 (DOE)
Location: Central London (hybrid working, 3 days a week in the office)
Contract: Permanent, full-time

The Talent Set are delighted to be supporting a leading membership association in their search for a proactive and personable Membership Enaggement Officer to help grow, retain, and engage its nationwide network of members.

Key Responsibilities Include:

· Build strong relationships with both prospective and current members, ensuring they receive maximum value from their membership

· Research, identify, and qualify new business opportunities across events, sponsorship, and partnership activities

· Represent the organisation at industry conferences, networking functions, and meetings (UK and occasional international travel required)

· Plan and deliver creative campaigns to attract and convert new members

· Liaise with partners to enhance and expand a portfolio of member benefits and commercial schemes

· Monitor engagement levels and take action to address potential non-renewals

· Maintain accurate, timely CRM records and produce regular progress reports on membership targets

· Support the delivery of commercial and sponsorship initiatives alongside the events and partnerships teams

 

Person Specification:

· Confident in meeting new people and building professional relationships

· Friendly, energetic, and determined, able to spot opportunities and turn them into results

· Comfortable explaining membership benefits or services in a clear and simple way

· Professional when dealing with senior contacts or decision-makers

· Pays close attention to detail

· Strong communication skills, both written and in presentations

· Able to work independently while also contributing to a team

· Quick learner, able to understand new or complex topics efficiently

· Experience managing contacts, sales, or leads using a CRM

· Proven track record of hitting targets or goals

· Previous experience in not-for-profit or trade association environments

·  

Interviewing and hiring immediately, apply today so you don’t miss out!

How to Apply:
To apply, please submit your CV demonstrating your suitability for this role by clicking the “apply now” button (please do not apply via email).

We aim to get back to all successful candidates within 72 working hours. Please note you must live and have the right to work in the UK as sponsorship cannot be offered.

Commitment to Diversity:
The Talent Set and our partner organisation are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, sexual orientation, disability, age, or gender. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.

We have an exciting opportunity for an External Trainer to join the Learning and Development team working from home, 30 hours a week on a 12-month fixed term contract.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you…

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday & options to buy or sell annual leave
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, gym, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Access to EDI networks and colleague cafes
• Cycle to work scheme & season ticket loans
• Ongoing training & support with opportunities for career development & progression

About the role:

This is a home based role that will include travel across England and Wales when delivering training. You will be working within a specific project that delivers learning externally to other organisations outside of VS. Your primary goal will be to design and deliver high quality learning interventions based on what our customers need.

As an External Trainer you will:

• Manage, coordinate and deliver professional, engaging and interactive training sessions to external clients using a range of facilitation methods, ensuring delivery aligns with agreed training objectives, materials and quality standards.
• Lead on the design and development of bespoke learning content to meet client needs and support strategic goals.
• Build strong relationships with key internal and external stakeholders, developing and maintaining close relationships with external clients.
• Responsible for managing delegates, dealing with any issues that arise throughout the learning session. Ensure that all nationally directed learning is delivered in line with the approved materials and standards.
• Lead on the continuous improvement of training, using assessments and feedback to make recommendations for amendments. Review and update training content regularly to ensure relevance and effectiveness.

You will need:

• Experience of delivering training programmes using a variety of different methods e.g. face to face, virtual and one to one, managing delegates and issues that may arise
• Experience of designing and delivering training for adult learners, ideally within a commercial or client-facing environment
• Experience of delivering soft skills training and experiential learning activities
• Ability to develop a range of learning and development solutions that meet client priorities
• Experience of planning courses and evaluating outcomes
• A driving licence as this role does require frequent travel across England and Wales

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.

As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We look forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.

New Opportunity! Part Time Facilities and Office Assistant required!

Ready to take on a varied, people-focused role where your work supports a meaningful cause?

This is a great opportunity to join a purpose-led charity as their Part Time Facilities and Office Assistant, supporting the smooth and effective operation of a busy and welcoming office environment.

This role would suit someone who enjoys variety, takes pride in being a reliable point of contact, and brings energy, structure, and a proactive approach to everything they do.

If you have previous experience in an office-based position - particularly within a charity or non-profit setting - this could be the role for you!

Role: Part Time Facilities and Office Assistant
Organisation Type: Charity
Salary/Rate: £27,615 pro rata
Working Arrangements: Fully on-site, Monday, Tuesday Wednesday - 8:30am – 4:30pm
Location: On-site (London)
Employment Type: 5-month Fixed Term Contract
Closing Date: CVs are being reviewed on a rolling basis – early applications encouraged for an immediate start!

The Role:

As a Facilities and Office Assistant you’ll play a central part in ensuring the office runs smoothly and is a welcoming, well-equipped environment for staff and visitors. This is a varied, hands-on position that spans everything from managing supplies and post to supporting health and safety processes and working closely with external contractors.

Your responsibilities will include:

• Acting as the first point of contact for office visitors, providing a warm and professional welcome.
• Coordinating post, deliveries, contractor access, and ensuring communal spaces are well-maintained.
• Organising and maintaining storage areas and assisting with archive review projects.
• Monitoring and ordering office and kitchen supplies and ensuring first aid kits are up to date.
• Supporting office health and safety procedures, including fire drills and maintaining compliance records.
• Delivering facilities inductions for new team members.
• Managing (non-IT) equipment inventories for hybrid and home-based staff.
• Keeping office noticeboards and internal communications up to date.
• Providing general administrative support, including inbox management, invoice processing, and contributing to sustainability initiatives.
• Assisting with property-related tasks, such as logging repairs, obtaining quotes, and liaising with contractors.
• Supporting the management of cleaning and security contracts.
• Clearly documenting your workload to ensure smooth handovers on non-working days.

About You:

• You’re a calm, capable all-rounder who thrives in a support-focused role and enjoys helping everything run smoothly behind the scenes.
• Previous experience in an office-based role, ideally within a charity or non-profit organisation.
• Friendly and approachable, with excellent customer service and communication skills.
• Highly organised and detail-oriented, with the ability to keep others informed and updated.
• Able to handle interruptions and multitask without losing focus or quality.
• Confident solving problems and using your initiative to improve systems or processes.
• Comfortable using Microsoft 365 applications, especially Word and Excel.
• Experience coordinating basic facilities or property-related repairs
• Passionate about contributing to a meaningful organisation and supporting others.

Why Apply?

If you're looking for a part-time role that combines practical day-to-day responsibility with purpose and people-focus, this could be a perfect fit. This 5-month fixed-term role offers the chance to join a supportive team, use your skills meaningfully, and make a tangible impact every day.


Interested?

Apply now to be part of a charity that values your contribution where no two days are the same!
To apply for the this role, please reply by uploading your CV quoting reference 82118SOH and we will be in touch with further information.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

Youth Voice and Influence Officer

The National Youth Agency is looking for a new Youth Voice and Influence Officer to join our Operations Team.

Contract: Permanent
Hours: Full-time - 37 hours per week
Salary: £36,050 per annum
Remote: This role is homebased with occasional travel for staff residentials and other events.

What we do

As the national body for youth work, the NYA has a dual function. We are the professional statutory and regulatory body (PSRB) responsible for qualifications, quality standards, and safeguarding for youth work and services in England. In line with our charity mission and aims, we also champion youth work through research, advocacy, campaigns, and programmes.

We work in partnership and believe in collaborative leadership, listening to youth workers and the youth work sector so that we can understand their needs and respond to the challenges they face. We are ambitious for youth work and for young people and integrate youth voice and influence across our work.

About the Role and Key responsibilities:

Deliver Against Key Performance Indicators (KPIs)

• Work with your line manager to define clear KPIs that align with NYA's strategic goals.
• Consistently deliver activities to a high standard within agreed timelines.
• Monitor and report on progress against KPIs, identifying challenges and proposing solutions.
• Support the evaluation of youth engagement programmes to promote continuous improvement.

Youth Voice Engagement and Delivery

• Lead and support the delivery of youth voice and influence activities and events.
• Actively engage young people in shaping programmes, campaigns, and decisions.
• Facilitate inclusive, youth-led events, workshops, and forums.
• Ensure accessibility and inclusivity, especially for marginalised or underrepresented groups.

Flexibility and Support Across NYA Teams

• Provide flexible support across NYA teams to embed youth voice across organisational activities.
• Collaborate with colleagues to integrate youth input into wider initiatives.
• Share youth engagement expertise with other departments.
• Offer capacity where needed to maintain a consistent youth voice focus.

Building Relationships with Young People and Stakeholders

• Develop and maintain trusted relationships with young people and partner organisations.
• Provide support, guidance, and opportunities for young people to participate confidently.
• Foster inclusive and respectful environments for youth engagement.
• Collaborate with external stakeholders to increase youth influence on decisions.

Please refer to our Candidate Pack for more information on the role and the requirements. Please note that this role requires that you MUST hold a JNC level 6 qualification or be willing to work towards it.

Why Work for NYA?

• NYA operates as a people-first organisation, prioritising the well-being and needs of its employees.
• NYA offers an exceptional flexible working approach which encourages our team to balance professional responsibilities with their personal life.
• A remote based team, spread across England, fostering inclusivity and diverse talent. Despite geographical distances between team members, NYA maintains a highly motivated and connected team through the optimisation of digital tools.
• NYA is committed to supporting the continual personal and professional development of our team and helping them achieve their ambitions.
• We provide 25 days leave plus 8 days, life assurance scheme, 5% employer pension contribution and a comprehensive Employee Assistance Programme via Spectrum.life with unlimited specialist support available to all NYA employees.

How to Apply:

To apply, please submit the following via our online application platform by 11:59pm on 5th September 2025 (applications will be reviewed as they are submitted, so early submission is encouraged. We reserve the right to close the vacancy early if we receive sufficient applications for this role):

A detailed CV setting out your career history, with responsibilities and achievements in line with the person specification in the About You section.
A covering letter (maximum two sides) highlighting your suitability for the role by answering the following two questions:

Can you describe a time you successfully supported young people to influence change in an organisation or community?
Aside from youth voice and participation, what other areas of work with young people are you passionate about, and why?

We will request data for our EEDI monitoring purposes, providing this is optional.

Please note: the covering letter is an essential part of the application process and will be assessed as part of your full application. We use AI detector software, so cover letters or CV’s with over 30% AI generated content with be disregarded. We understand that AI tools can offer support to candidates who have learning differences, which is why we will accept applications with some AI assistance. CV’s will not be accepted without a cover letter.

The National Youth Agency is an equal opportunities employer.

At NYA our inclusive culture means that we embrace individual differences and understand that we need a diverse team to achieve our organisations mission.

We wish to recruit candidates from all backgrounds to ensure our team reflects the rich diversity of the communities we serve. We encourage applications from anyone regardless of disability, ethnicity, heritage, gender, sexuality, religion, socio-economic background and political beliefs but we particularly welcome applications from global majority candidates and those from other minoritised ethnic groups in the UK as they are currently underrepresented in our team.

Youth Work changes lives

Which is why we’re committed to ensuring that as many young people as possible get to benefit from it.As the national body for youth work in England, the National Youth Agency (NYA) exists to champion its transformative power. We believe all young people should have the opportunity to benefit from the life-changing impact of extraordinary youth workers and trained volunteers.

We help to grow youth work provision in ways that keep it effective, relevant, safe and engaging, to help millions of young people reach their potential and thrive. We do this by providing guidance, support, advice, training and staff development opportunities for youth workers and youth work organisations. At the heart of everything we do are young people themselves. We work hard to ensure their voices are integrated into all our work, to develop provision that truly meets their needs.

REF-223399

Purpose of the Role 

We are looking for a Multimedia Producer to lead on the day-to-day production of video content, including filming and editing, as well as supporting with ad-hoc design work for the charity.

About Chance to Shine

We are Chance to Shine: a children’s charity dedicated to harnessing the power of cricket to transform the life prospects of young people in the UK.

It is our mission that all young people have the opportunity to play, learn and develop through cricket. We want them to learn a love of the game and to find a sense of belonging through the sport, developing their wider wellbeing and life skills to help fulfil their potential.

Established in 2005, we have a long-term track record of delivery in state schools and under-served communities, bringing best-in-class cricket programmes to young people aged 5 to 24 who might not otherwise have the opportunity to play. All our programmes are completely free for everyone involved, from schools and community groups to young people and their families.

 Key responsibilities  

· Capture high-quality video content at Chance to Shine events, programmes, and community initiatives.

· Produce and edit compelling video content for use across digital platforms, including social media, websites, and email campaigns.

· Create broadcast-quality assets to support media outreach and press opportunities.

· Develop creative concepts, scripts, and storyboards that align with strategic objectives.

· Conduct on-camera interviews and direct pieces to camera with professionalism and sensitivity to context.

· Organise and maintain a well-structured archive of video content for ongoing and future use.

· Design and produce engaging video graphics, including lower thirds, stings, and motion elements, in line with our brand guidelines.

· Support the creation of day-to-day graphic design materials, such as infographics, social assets, event materials, and presentations.

· Contribute to the broader work of the Communications & Digital department, assisting with various tasks and campaigns as required.

 Skills, Knowledge & Personal Competencies

· Ability to deliver high-quality content under tight deadlines, while maintaining attention to detail.

· Excellent organisational and time management skills, with the ability to juggle multiple projects simultaneously.

· Creative thinker with a passion for developing engaging and original content ideas.

· A proactive self-starter who can take projects from concept to final edit independently.

· Good understanding of the social media landscape, including video best practices for each platform.

· Strong skills in motion graphics and graphic design, with an eye for visual storytelling.

· Strong written and verbal communication skills, with the confidence to engage with a range of stakeholders.

Experience & Qualifications  

Essential: 

• 1-2 years’ experience of filming and editing at a professional level
• Proficient in Adobe Creative Cloud, particularly Premiere Pro and After Effects, or equivalent video editing software 
• Confident in operating professional camera equipment, including models such as the Sony FX30, or similar DSLR cinema-style cameras.
• Willing to travel throughout the UK, Full clean UK driving licence

Desirable:

• Ability to produce motion graphics

Benefits

 - 25 days annual leave (with additional non-contractual time at Christmas when the office is closed)
- 8% non-contributory employer pension
- Private medical healthcare
- Employee health cash-back plan
- Long-term sickness insurance
- Life assurance - four times your annual basic salary
- Season ticket loan scheme
- Flexible working
- Enhanced maternity/paternity pay
- Generous sick pay
- Volunteering 2 days per year
- OpenBlend - an innovative coaching and performance management tool
-  Employee Assistance Programme - 24/7 confidential access to expert services including counselling, wellbeing, and independent legal and financial advice
- Cycle 2 Work Scheme

The Charity and The Vision.    

Scotty’s Little Soldiers is a UK-based charity dedicated to supporting military children and young people (0 to 25 years) who have experienced the death of a parent who served in the British Armed Forces. Founded in 2010 by Nikki Scott following the death of her husband, Corporal Lee Scott, the charity offers a unique blend of emotional, practical, and educational support to over 700 young people, and we have big ambitions to support over 1,000 children annually by 2030.    

We are proud of our vibrant, non-traditional culture, which puts the needs of bereaved children and young people at the heart of everything we do. We embrace innovative approaches, are committed to creating smiles and believe in the power of community, resilience, and connection.    

Role Mission.  

At Scotty's, we believe every bereaved military child deserves our support. As Head of Grants, your role is to secure and manage major, long-term grant funding, maintain strong relationships with funders, and report on our impact to encourage continued support.  

I am accountable for…  

• Strategic Grant Income Growth: Developing and delivering an ambitious pipeline of grants income that not only meets but exceeds our annual agreed income budgets. Securing those multi-year, high-value grants that fuel the long-term sustainability of the charity's strategic growth and allow us to reach more families.  

• Grant Funder Relationships: Cultivating and expanding deep, long-term, and genuinely mutually beneficial relationships with a diverse portfolio of military and non-military grant-making organisations.   

• Grant Portfolio Management: Overseeing the lifecycle of all awarded grants, ensuring reporting, optimal allocation and tracking of funds (balancing restricted and unrestricted to best serve our families), and administrative oversight to maintain high standards of compliance and transparency which our funders expect and deserve.  

• Impactful Storytelling and Application Development: Translating Scotty's heartfelt mission and profound impact into compelling, donor-centric narratives and high-quality proposals that truly stand out from the crowd. We want to demonstrate our social value and inspire significant, transformative investment.  

• Best practice grant management: Championing the very best practices in grant fundraising, positioning Scotty's as a charity of choice for major grant-makers.  

• Financial Stewardship & Forecasting: Providing regular, insightful forecasting of our grants pipeline (using Salesforce) and working with the Finance Team to ensure funds are being correctly used and logged - so we always know where we stand.  

I am responsible for:  

• Grant Strategy & Planning: Developing and implementing the grants strategy with a comprehensive, rolling programme of grant applications that are perfectly aligned with our charity’s strategic plans and agreed annual budget. We'll be focusing on securing those larger, transformative grants that make a real difference to starting each year with a higher percentage of funding already secured.  

• Funder Research & Identification: Proactively researching and identifying new, high-potential funding opportunities that truly resonate with Scotty's mission and strategic priorities. This means using industry best practices and relationship building to find our perfect partners.  

• Proposal Development & Submission: Leading the end-to-end development of high-quality, persuasive grant applications. This involves crafting compelling narratives from the heart, developing robust budgets factoring in overheads, and ensuring timely submission.   

• Relationship Management & Stewardship: Building and nurturing strong, long-term relationships with both our existing and prospective funders. This means regular, personalised communication, sharing impactful updates and acting as a Scotty’s ambassador at funder events and meetings.  

• Grant Management & Reporting: Meticulously managing all stages of awarded grants, including careful financial tracking (using Salesforce), ensuring we always adhere to grant agreements, and compiling comprehensive, insightful end-of-project reports that truly demonstrate our impact and foster continued support.  

• Internal Collaboration: Working closely with our Families team, Finance Team, Comms Team and Fundraising Team to identify funding needs, gather powerful impact data, and ensure seamless delivery and awareness of all grant-funded activities. We work to weekly transparent Success Measures (3 key agreed metrics which help show we’ve had a great week and give leading and lagging indicators on how we’re doing), monthly and quarterly budget targets and short, daily and weekly team huddles to share good news, keep our culture forefront and ensure we can best support each other and deliver for the charity.  

• Pipeline Management & Forecasting: Develop and maintain a robust pipeline of grant opportunities, regularly tracking progress, and providing accurate forecasting to help us make smart, strategic decisions for our future.   

• Data Management: Ensuring all grant funding information, relationships, and communications are accurately inputted and updated on our charity’s CRM database (Salesforce). Keeping things tidy and organised is key for good governance.  

• Grants landscape: Staying abreast of the trends and developments in the grants and trusts sector, identifying new approaches and opportunities to enhance Scotty's fundraising efforts and keep us ahead of the curve.  

• Team Support: Providing a helping hand with administrative support to other areas of the charity if required. We're all good team players here at Scotty's, and we always support each other.  

3-Month Goals:  

• Onboarding & Immersion: Dive deep and achieve a comprehensive understanding of Scotty’s operating system (The Scotty’s OS), our values, our behaviours, our mission, and the significant impact we have. This will happen through intro meetings with everyone on the team and a tailored onboarding program.  

• Grant Portfolio Audit & Handover: Conduct an audit of our existing grant portfolio, reviewing active grants, reporting schedules, and our funder relationships. We'll begin the handover process for existing relationships with the Head of Fundraising, ensuring a smooth transition.  

• Funder Engagement & Feedback: Reach out and initiate contact with at least 5 key existing funders. This is about listening, gathering their valuable feedback, understanding their priorities, and beginning to build those personal, trusting rapports.  

• Pipeline Initiation: Identify and qualify a minimum of 5 new potential grant-making organisations. We'll prioritise those who truly align with Scotty's mission and have the capacity for significant, multi-year funding – our future partners.  

6-Month Goals:  

• Income Target Ownership: Take full, enthusiastic ownership of ensuring we are on track to hit our existing grant budget lines. You'll provide regular and accurate forecasting, keeping us all informed and confident.  

• Relationship Deepening: Strengthen relationships with at least 5 key funders, leading to demonstrable progress towards increased or renewed multi-year support.  

• New Grant Acquisition: Secure at least 2 new grants of significant value (e.g. £10k+) from previously untapped funders, showcasing your success in converting those pipeline opportunities into real impact.  

• Strategic Grant Mapping: Develop a comprehensive grant funding strategy, outlining key target areas, funder tiers, and a detailed timeline for our major applications for the next 12-18 months.   

• Impact Reporting Enhancement: Collaborate internally to refine and enhance our reporting mechanisms. We want to ensure our data is readily available and tells the most compelling story for our funder reports.  

9-Month Goals:  

• Multi-Year Grant Success: Secure at least one new multi-year grant partnership with an annual income of £50k+, truly demonstrating your ability to unlock larger, sustained funding that makes a lasting difference.  

• Pipeline Expansion & Value: Add £100k+ of new, qualified grant fundraising opportunities to our pipeline each month, always with a keen eye on those high-value prospects.  

• Income Exceedance: Be on track to exceed the annual grant fundraising target, demonstrating strong performance and strategic growth that helps more bereaved military families.  

• Innovation & Best Practice: Introduce at least one innovative approach or best practice (e.g. involving AI) to our grant fundraising strategy. This could be a new, heartwarming cultivation event, a bespoke reporting format, or a new research methodology – anything that helps us grow.  

• Personal Development & Leadership: Review your personal development needs and opportunities, actively seeking ways to enhance your leadership in the grants sector and contribute to the wider fundraising team's success. We believe in growing together.  

Essential Criteria  

• Proven experience in charity grant management.  

• Strategic planning: Ability to develop, implement, and evaluate grant strategies that align with the charity’s mission and objectives.  

• Financial acumen: Competence in budgeting, financial monitoring, and reporting for grant programmes.  

• Stakeholder engagement: Strong interpersonal and communication skills, with the ability to build relationships with funders, beneficiaries, partners, and internal teams.  

• Analytical and decision-making ability: Skilled in assessing applications, monitoring outcomes, and making evidence-based decisions.  

• Excellent written and verbal communication: Ability to produce clear reports, guidance, and correspondence tailored to a variety of audiences.  

• Organisational skills: Ability to manage multiple priorities and deadlines in a fast-paced environment.  

Desirable Criteria  

• Sector-specific experience: Prior work within children’s bereavement, military-related charities, or with vulnerable children and families.  

• Evaluation and impact measurement: Familiarity with monitoring and evaluating the impact of grant programmes, including data analysis and reporting.  

• Policy development: Experience in developing or reviewing grant-making policies and procedures.  

• Public speaking: Confident in representing the charity at external events, conferences, or media opportunities.  

  

Additional Information  

• The role may require occasional evening or weekend work  

• Enhanced DBS check required  

• Travel will be required to events and team training days  

The Scotty’s Way  

At Scotty’s, our personal performance is only 50% of what success looks like. Our culture is equally important. When you join our team, you sign up to The Scotty’s Way, rooted in our four core values:   

1. Families Come First  

1. Everyone a Supporter, Every Supporter a VIP  

1. Love What You Do  

1. Remember, Every Day  

Our values are further supported by our four non-negotiable behaviours of Show Respect, Speak Up, Take Ownership and Actively Collaborate. We are looking for an individual who embodies these values and behaviours.  

The application window for this role has been extended and will close on Friday the 5th of September 2025.

Thank you for your interest in joining our team, we are an equal opportunities employer, we are committed to creating a diverse and inclusive workplace where all employees are treated with respect and given equal opportunities for employment and advancement.   

We do not discriminate based on race, colour, religion, gender, sexual orientation, age, disability or any other protected characteristic.   

We encourage all qualified individuals to apply for employment within our charity, and we provide a fair and inclusive recruitment process for all candidates.