Service development manager jobs in london, england

We're looking for a kind, compassionate and resilient Employee Relations Specialist located at our Head Office in Islington.

£50,000.00 per annum, working 35 hours per week.

Want to feel like you're making a difference? You'll feel at home here.

Our benefits include:

Annual leave increasing up to 30 days with length of service
Free DBS
Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
Fully paid induction programme and further training
ILM courses and Apprenticeship Programmes
Cycle to work scheme
Employee Assistance Programme for 24-7 confidential support
Online wellbeing resources
A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

What you'll do:

The Employee Relations Specialist is responsible for building strong working relationships across the business and advising, coaching and training stakeholders and the People team on best practice on all aspects of HR case work. This includes (but not limited to) disciplinary, grievances, absence management, probations, restructures and TUPE as well as training and coaching managers to enable them to successfully manage their teams whilst effectively managing risks.

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:

Offering best practice and pragmatic advice on all areas relating to HR Case work with the outcome of aiming to manage risks and reach successful resolution
Working with managers and staff to resolve conflict and grievances at the lowest level of formality possible
Addressing employee raised issues/concerns
Coaching and advising managers on policies/procedures, best practice and identifying risks/costs
Ensuring compliance with employment law and policy and processes
Ensuring all casework is dealt with in a timely and pragmatic way
Facililate change - supporting and advising on restructures, TUPE etc
Being a 'trusted advisor' to the business on all aspects of employee relations
Support on succession mapping: Provide support in identifying current and future skills requirements, succession gaps.
Support on HR induction and other HR related training
Building a good working relationship with the wider People team to ensure the effective working of the whole team
Ensure people management practices reflect employee brand, values and expected behaviours
Health & Wellbeing: Provide guidance to business on best practice approach to dealing with and supporting life events and issues relating to health and wellbeing, including reasonable adjustments and referral to Occupational Health.

Essential:

Excellent HR experience with a strong emphasis on Employee Relations
Ability to effectively influence, challenge and negotiate within their business area on a range of people/HR issues
Ability to build effective relationships with people at all levels in the organisation, to understand business needs and consider and be aware of wider organisational and external impact
Ability to give sound HR advice to managers on all aspects of HR issues
Excellent understanding of employment law, regulations and good practice
Ability to think outside of process where necessary and take full accountability
Excellent stakeholder engagement and customer service with all managers and staff across the Organisation

Desirable:

Social Care sector
Ideally have operated in a multi-site and unionised HR role
TUPE experience

For our full job description please visit our website

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values:

We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Probation Facilitator - East Midlands Probation

Location: Home Based

Department: Probation Delivery

Salary: £28,274 per annum

Hours: Full time - 35 hours per week

Contract Type: Fixed Term Contract

Do you want to join an organisation committed to addressing low literacy levels amongst people in prison?

Shannon Trust are delighted to be working with His Majesty’s Prison & Probation Service (HMPPS) to provide peer-led learning programmes across Leicestershire and Lincolnshire Probation Delivery Units. Working closely with People On Probation, probation and their staff, this post will lead the delivery and development of our digital reading programme Turning Pages Digital, maximising opportunities for People On Probation to learn to read.

Ideally you will have some experience of probation delivery underpinned by the ability to build relationships and personal qualities that include resilience, determination and a problem-solving approach.

This role is subject to successful contract award and is a fixed term role until 31st November 2026 with the opportunity to be made permanent subject to contract renewal.

The role will be home-based, with extensive travel across Lincolnshire and Leicestershire to integrate into teams within probation buildings. Employee benefits include a company contribution to pension scheme of up to 5%, 30 days holiday plus bank holidays, life insurance, paid volunteering days, discounts via Reward Gateway and an Employee Assistance Programme. The biggest benefit though is our culture – our people really want to work for the organisation.

‍We welcome job applications from people with lived experience of the criminal justice system and do not routinely ask for details of any criminal convictions. These roles do require probation security clearance, so we will need to ask for details of any relevant criminal convictions before an offer of employment is finalised.

Interviews to be held 7th November 2026

Benefits: Standard Shannon Trust: Employee benefits include a company contribution to pension scheme of up to 5%, 30 days holiday plus bank holidays, life insurance, paid volunteering days, discounts via Reward Gateway and an Employee Assistance Programme.

REF-224 655

We are seeking a full-time Supporter Engagement Coordinator to join our team. You will be a key point of contact for our audience and supporters, helping to deliver excellent customer service and ensure outstanding supporter care. The role involves overseeing audience engagement, coordinating communications and special events—including evening lectures—and maintaining accurate data to support our fundraising and engagement activities. If you thrive in a dynamic environment and are passionate about building positive relationships, we’d love to hear from you. Time off in lieu is offered for evening work.

Key duties and responsibilities:

Audience Engagement

• Deliver exceptional customer care, ensuring all supporters and donors are thanked promptly—whatever the channel.

• Work with the Head of Fundraising and Engagement and the wider team to deliver supporter journeys, making recommendations for improvements and changes.

• Respond swiftly and professionally to all audience and supporter enquiries by phone, email, and post.

• Proactively share audience feedback with relevant teams.

• Handle any complaints, liaising with the complainant and the relevant member of staff to achieve a resolution, following the complaints process.

• Maintain Eventbrite with lecture details and engagement information.

• To act as Duty Manager for evening lectures when required.

• Provide support to the wider Gresham College team by attending lectures and special events.

CRM Administration

• Serve as primary contact for database management, ensuring data accuracy to drive fundraising and engagement.

• Coordinate data selections, mailings, invitations, and content fulfilment.

• Regularly import, export, and merge data from online giving and ticketing platforms.

• Track and report performance against targets and KPIs for the Head of Fundraising & Engagement.

• Ensure best practice is followed, complying with current legislation and internal policies in relation to data protection, GDPR and gift aid processing and ensure that all activity is carried out in a legal and compliant way.

Hall Hire and Event Co-ordination

• Be the first point of contact for hall hire enquiries and manage all related admin.

• Oversee stocks, supplies, and space organisation for events.

• Lead setup and breakdown for lectures and venue lettings.

• Arrange and manage bookings for external event venues, handling all logistics.

• Organise catering for special events and meetings both at Barnard’s Inn and other venues.

• Be responsible for excellent customer care of existing and new venue hire clients.

• Organise all activity around venue hire events, including collaborating with the AV team

• Liaise and support the Head of Fundraising & Engagement over the promotion of Barnards’ Inn to increase income generation from lettings.

Other

• Working with volunteers to enable them to assist in the delivery of tasks as appropriate.

• Attend and contribute to team and staff meetings as required.

• Participate in ongoing training and development.

• Undertake other tasks as required to support the College.

• Evening and occasional out-of-hours work required (with time off in lieu).

Person specification:

Essential Skills & Experience

• Customer Service Excellence: Proven experience delivering high-quality customer care, ideally in a fundraising, or educational setting. Ability to handle enquiries and complaints with professionalism and empathy.
• CRM and Data Management: Strong working knowledge of CRM systems (we use Beacon) including data entry, segmentation, and reporting. Experience with data imports/exports and maintaining data accuracy.
• Event Coordination: Experience planning and delivering events, including logistics, venue liaison, catering, and AV coordination. Comfortable acting as Duty Manager and supporting evening lectures and events.
• Communication Skills: Excellent written and verbal communication skills, with the ability to engage supporters, respond to enquiries, and write engaging responses.
• Digital Literacy: Proficient in Microsoft Office Suite (Word, Excel, Outlook), Eventbrite, and online giving platforms. Comfortable using digital tools to manage bookings, communications, and supporter journeys.
• Organisational Skills: Highly organised with the ability to manage multiple tasks, prioritise effectively, and meet deadlines. Strong attention to detail.
• Team Collaboration: Experience working collaboratively across departments and with volunteers. Willingness to support colleagues and contribute to a positive team culture.

Desirable Skills & Experience

• Experience in a fundraising or engagement role within a charity, or educational organisation.
• Compliance & Data Protection: Understanding of GDPR, data protection, and Gift Aid regulations. Commitment to ethical and legal standards in supporter care and data handling.
• Familiarity with data segmentation.
• Experience promoting venue hire or income-generating activities.
• Knowledge of troubleshooting for events.
• Experience working with volunteers or managing volunteer tasks.

Personal Attributes

• Friendly, approachable, and professional manner.
• Enthusiastic about public engagement and supporter care.
• Flexible and adaptable, with a willingness to work occasional evenings.
• Proactive and solution-focused, with a commitment to continuous improvement.

Gresham College offers in return:

• 28 days holiday, plus 6 days closure over Christmas.
• The College participates in the University of London SAUL pension scheme (currently 16% employers’ contribution).

Equal Opportunities

Gresham College wholeheartedly supports the principles of equality, diversity and inclusion throughout the recruitment and employment of our employees and workers, as well as ensuring that it is afforded to all job applicants.

If this sounds like your next opportunity, apply today with your CV and a covering letter.

The Alan Turing Institute

Named in honour of Alan Turing, the Institute is a place for inspiring, exciting work and we need passionate, sharp, and innovative people who want to use their skills to contribute to our mission to make great leaps in data science and AI research to change the world for the better.

BACKGROUND

Join us as we define a new era for The Alan Turing Institute. We are seeking a commercial, ambitious and inspirational Head of Culture and Learning to drive forward the developmental people aspects and initiatives required for the organisation to achieve its strategic objectives.

CANDIDATE PROFILE

The Head of Culture and Learning will report directly to the Director of People. They will foster a positive work environment in order to develop a strong organisational culture. You will have evidential understanding of Professional Development, EDI and people practices and will balance creativity with pragmatism.

The ideal candidate will be CIPD qualified or have senior level learning and development experience qualified by practice. They will be able to influence senior management  and have experience of developing coaching, mentoring and feedback skills programmes that positively impact people outcomes.

MAIN DUTIES

•  Translate the Institute’s strategic objectives into actionable learning and development and cultural strategies, with clear, ambitious measurable goals and targets
• Lead, coach and mentor across the People Directorate to align with organisational goals
• Coach the management team on people, culture and development processes
• Work collaboratively with the other departmental People Heads to develop and implement learning and cultural strategies to support business objectives
• Advise executive leadership on professional development and organisational culture related matters
• Be propositional and proactive in suggesting developmental solutions to people challenges
• Lead on succession planning and talent management
• Lead on the creation and implementation of performance management processes and development planning
• Champion and embed the Institute’s EDI strategy within learning, leadership, and cultural initiatives, working in close partnership with the EDI Strategic Lead.
• Act as a senior advocate for inclusive culture, aligning learning and organisational development efforts with EDI objectives.

Please see our portal for a full breakdown of the role

Terms and Conditions

This full time post is offered on a permanent basis at an annual salary of £80,000 - £85,000 plus excellent benefits, including flexible working and family friendly policies.

The Alan Turing Institute is based at the British Library, in the heart of London’s Knowledge Quarter. We expect staff to come to our office at least 4 days per month. Some roles may require more days in the office; the hiring manager will be able to confirm this during the interview.

Application procedure

Please see our jobs portal for full details on how to apply and the interview process.

We reserve the right to close this vacancy early or to interview suitable candidates before the closing date if enough applications are received.

Equality Diversity and Inclusion

We are committed to making sure our recruitment process is accessible and inclusive.

This includes making reasonable adjustments for candidates who have a disability or long-term condition. Please contact us at to find out how we can assist you.

Sporting Events Officer 

At Tommy’s, we believe every baby lost is one too many. Our mission is to make pregnancy and birth safer for all by funding pioneering research, providing expert information, and supporting families every step of the way.

We’re looking for Sporting events Officer who shares our passion and values, and who wants their work to have real impact. In this vital role, you’ll be administering multiple teams in various sporting events and delivering the best event day experiences for them.

Place of work: Nicholas House, 3 Laurence Pountney Hill, London, EC4R 0BB

Hybrid between home and office: with a minimum 2 days per week in the office for full time employees

Salary: £31,000 - £33,000

Contract type: Permanent

Reports to: Head of Sporting Events

Hours: Full time, 35 hours a week

                                                                                                                                                                                           

What you’ll be doing

• Leading on the administration for all events
• Working closely with the rest of the team towards ambitious recruitment and income targets
• Be the main contact with partnered event organisers
• Lead on co-ordinating staff, volunteers and suppliers for sporting events

What we’re looking for

• Strong Excel and organisational skills
• Meticulous attention to detail and a proactive mindset
• Team player who stays calm under pressure
• Strong collaboration skills (internal and external stakeholders)
• Clear communicator with a customer-service focus 

Why work at Tommy’s?

We are an ambitious, values-led charity with high employee satisfaction and retention (as shown in our annual People Poll). We champion equity, diversity and inclusion and actively listen to staff feedback to keep improving how we work together.

A snapshot of our benefits

• Hybrid working with flexibility inside core hours and an annual home-working allowance
• Generous leave starting at 25 days plus bank holidays (rising with service), with the option to buy extra days
• Enhanced family leave – 26 weeks full maternity pay and 4 weeks full paternity pay
• Wellbeing support through a 24/7 Employee Assistance Programme
• Pension scheme with 4 % employer contribution via salary exchange
• Ongoing learning and development through structured training and twice-yearly reviews 

Apply now by submitting your CV and short covering letter (not more than one side of A4) and be part of a team that’s changing lives every day.

For more information, see Job Pack.

You will be instrumental in the quality and impactful implementation, delivery and retention of our sites. You will oversee the delivery of exceptional outcomes in support of the charity's mission. You will work as part of a Regional/Country team to deliver outstanding programmes across your geography, establishing and leading partnerships throughout the life of a programme.    

Regular travel throughout your geographical location will be required, with occasional travel to other areas of the UK, NI and Iberia.  Please stipulate which role you are applying for (North of England or Nationwide).

 In addition, occasional international travel may be required, for example to the annual conference in the United States.  

You will report to either Regional/Country Lead within the Delivery & Partnerships team or the Associate Director of Business Development (depending on the scope of your role). 

• We will conduct selection in the w/c Nov 17th – with a multi-stage process taking place that week

Key Responsibilities  

· You will be accountable for the retention and outcomes of your portfolio of programmes.  

· You will work closely with colleagues in both the Delivery & Partnership team and the Quality & Impact team to pursue quality delivery of programmes that adheres to model fidelity.  

· You will hold partners and stakeholders to account for their key responsibilities in the delivery of quality programmes.  

Programme & Partnerships Lead

Permanent. Full time. Hybrid working

Location: This role can be based in any of these locations - UK: Cardiff, Edinburgh, London, Warrington or Internationally: Abuja, Bogota, Dhaka, Nairobi, or New Delhi

Salary: Competitive 

If we receive a high volume of applications, we reserve the right to close the advert before the scheduled closing date. Therefore, we encourage interested applicants to apply at their earliest convenience. 

About us

Christian Aid exists to create a world where everyone can live a full life, free from poverty. We are a global movement of people, churches and local organisations who passionately champion dignity, equality and justice worldwide. We are the changemakers, the peacemakers, the mighty of heart.

We’re committed to building a diverse and inclusive workplace, and recognise the value this brings in forming strong, creative and high performing teams. We welcome applications from all sections of the community, and from those with experience from outside of the voluntary sector. And no, you don’t have to be Christian to work here – we encourage people of all faiths and none to apply. We just ask that everyone lives out our values of dignity, equality, justice and love. We value a good work-life balance, so we’re open to part-time and flexible working. We also offer hybrid working for our office-based colleagues.

About the role

Reporting in to the Global Head of Programme Policy and Practice, the Programme & Partnerships Lead is pivotal to the design and impact success of signature programmes. It works closely with Multi Country Clusters (MCC) to do so, including the design of MEAL frameworks to support monitoring and evidence capture. 

Working with MCC leadership the post-holder will identify areas for support and make appropriate links with enabling functions. Across MCC programme portfolios this role will provide support to ensure a coherent application of our partnership principles and alignment with organisational values and goals. 

The role provides leadership to the team which includes MEAL, a Programme Portfolio Advisor, and a Civil Society and Faith specialist to help deliver high-impact programmes with an emphasis on decolonial approaches and methodologies. The role will provide specific support to the development of Christian Aid’s faith based partnerships.

The role spearheads localisation and CSO approach as an underpinning ethos of the new organisational mode.

Some of the main responsibilities of the Programme & Partnerships Lead include:

• Inspire and motivate the team and colleagues in the Programme Policy and Practice division to support MCC’s, to drive meaningful impact.
• Work across Departments to support the design of signature programmes, including building connections across the MCCs, developing an appropriate MEAL framework and ensuring effective reporting and links to Organisational Effectiveness.
• Work with the Global MEAL Advisor and Organisational Effectiveness Department to commission internal and external impact evaluations and research for signature programmes and the wider unrestricted funding portfolio; this will include a focus on decolonial approaches to evaluation.
• With an emphasis on signature programmes work with IPE and MCCs to identify opportunities for the further development of signature programmes.
• Ensure processes and guardrails are in place to support the strategic allocation of resources to MCCs.
• Develop and maintains strong cross sector and internal relationships that fosters cross-functional consensus.
• Collaborate with MCC staff to develop and communicate a clear picture of Christian Aid’s programmatic portfolio, and of delivery of organisational impact that aligns to organisational values and goals

About you

Who we are looking for

Essential:

• Degree or equivalent qualification in business, economics, international development, or a related discipline.
• Significant senior management/ leadership experience.
• Experience in problem solving to unblock obstacles for programme delivery success.
• Experience of developing innovate multi-country programmes.
• Experience of developing budget recommendations linked to multi-country programmes.
• Experience of team design and recruitment of programme delivery roles.
• Substantial experience of partnership management.
• Substantial experience of project design, monitoring and evaluation tools.
• Openness to understanding and working with decolonised approaches to project design, monitoring and evaluation tools.
• Understanding of financial controls and procedures including due-diligence processes - highly numerate.
• Highly developed communication skill written and verbal. 

Desirable:

• Developed understanding of operating with a total economy approach.
• Highly developed relationship building and facilitation and senior stakeholder engagement.
• Developed ability to devise and implement strategies.
• Highly developed negotiation skills.

Further information

At Christian Aid we strive to be an inclusive and diverse employer and recognise the value that this brings in helping to build strong, creative and high performing teams.

We are actively encouraging racialised minorities, LGBTQ+, people with disabilities, returning parents or carers who are re-entering work after a career break, people with caring responsibilities, people from low socioeconomic backgrounds, women, and older workers to apply. This is because these groups are under-represented within our teams, especially at senior level, and we recognise and value the contributions members of these groups make to strong, creative and high performing teams. 

We have a strong Christian ethos and we encourage applications from all faiths. Applicants will be expected to demonstrate an understanding of and sympathy with Christian Aid’s faith identity. 

All successful candidates will require a DBS/police check appropriate to the role and location and a Counter Terrorism Sanction check as part of your clearance for commencing your role with us. We also participate in the Inter Agency Misconduct Disclosure Scheme.  In line with this Scheme, we will request information as part of the referencing process from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms their understanding of these recruitment procedures.

This role requires applicants to have the right to live and work in the country where this position is based and undertake the role that you have been offered. If you are successful and we make you an offer for the role, we will be required to conduct a right to work check on your immigration status in the UK. We will contact you regarding the documentation you will need to provide to evidence this. 

About SafeLives

We are SafeLives, the UK-wide charity dedicated to ending domestic abuse, for everyone and for good.   

Last year alone, 14,000 professionals received our training. Over 80,000 adults at risk of serious harm or murder and more than 100,000 children received support through dedicated multi-agency support designed by us and delivered with partners. In the last six years, over 4,000 perpetrators have been challenged and supported to change by interventions we created with partners, and that’s just the start.

Together we can end domestic abuse. Forever. For everyone.

About the role

We are looking for a Lead Trainer to oversee our non-accredited courses covering England and Wales. Current training courses include topics such as responding to domestic abuse, employer training, DASH risk assessment, and MARAC chairing, among others. You will also contribute to the development of new training courses in response to emerging needs from specific commissioners, while actively monitoring sector developments to ensure our offerings remain relevant and impactful.

You will be part of the SafeLives Training and Development Team, with shared responsibility for developing, delivering and continuing a range of courses from within our suite. More broadly, you will work to ensure that SafeLives’ training programmes are in line with our strategic priorities and are of the highest quality, including course development and delivery with external partners and associate trainers.

Hours: Full-time, 37.5 hours per week.

Contract: Fixed term for 6 months, until 30th May 2026.

Location: Flexible (home, Bristol office or London office) with regular travel across UK.

Benefits

• 34 days' holiday incl. public holidays
• Flexible working e.g. compressed hours
• Cycle to work scheme
• Eye care vouchers
• Pension scheme with 4% employer contribution
• Childcare vouchers
• Employee assistance programme
• Clinical supervision
• Holiday purchase scheme to buy up to an additional 5 days
• Enhanced family leave policies
• Enhanced sick pay
• Professional development fund
• Individual learning budget
• Restorative practice training
• Time off in lieu

If this challenge sounds as exciting to you as it does to us and you believe you have the qualities we have described, please take a look over the job description and submit a 500-word cover letter and CV.

Closing date: 9.00am on Monday 3rd November 2025.

Please note that SafeLives reserves the right to close campaigns early if we receive a high volume of applications. To ensure your application is considered, we encourage you to apply as soon as possible, as no further applications will be accepted once the recruitment campaign has closed.

SafeLives is a committed provider of equal opportunities for all; please see our job description for full details.

No agencies, please.

Smart Works is a dynamic, high profile and fast-growing UK charity that dresses and coaches unemployed women for success at their job interview. We empower each woman by giving her the clothes and the confidence she needs to succeed.

After visiting Smart Works, 67% of clients secure a job within a month, gaining financial independence and transforming their lives.

The Smart Works service is delivered in London, Manchester, Glasgow, Edinburgh, Birmingham, Newcastle, Reading, Bristol and Leeds. Over the past ten years, Smart Works has helped over 50,000 women, and last year alone we reached 10,600 women. It is our mission that any woman who needs our service should be able to find her way to a Smart Works centre.

In March 2025, Smart Works completed their Three-Year Plan that saw the charity double the number of women helped annually from 5,000 to 10,000 women a year. To achieve this, we grew our existing centres and opened a new centre.

More information about who we are can be found on our Smart Works website.

About This Role

As the Corporate Partnerships Executive, you will play a key role in managing and developing Smart Works’ relationships with corporate supporters. Reporting to the Head of Corporate Partnerships, you will work collaboratively with colleagues across the Partnerships and Fundraising team to deliver an ambitious income target and provide outstanding experiences for our partners.

You will manage your own portfolio of corporate partners, ensuring each relationship delivers value, impact, and long-term engagement. Working alongside the wider team, you’ll also support the delivery of larger, strategic partnerships and take the lead on coordinating corporate volunteering initiatives — liaising with partners and internal teams to create meaningful and well-organised experiences.

In addition to managing existing relationships, you’ll play an active part in growing our corporate partnerships portfolio. This will include supporting new business development activity, researching opportunities within priority sectors, and managing inbound partnership queries and donations. You’ll also collaborate with the Philanthropy Lead to help deliver cultivation events that strengthen our network of high-value supporters.

How to Apply

Please read the full job pack and then head to our website to submit a CV and a cover letter by 9am on 3rd November 2025. 

Interviews will take place on 7th or 10tth November and will be in person in our North London centre.

If you require any reasonable adjustments or alterations for the application and recruitment processes, please contact us.

Smart Works is committed to best practice employment practices, including reducing the burden for those seeking work. Smart Works will therefore reimburse reasonable costs of travel to interviews if required.

At Smart Works we will apply suitable measures to keep your information secure in accordance with our Privacy Policy (a current version of which is available on our website).

About the Senior Trans Independent Victim Advocate role
 
Galop is looking for an experienced practitioner to provide effective support to LGBT victims and survivors of abuse and violence in the UK. You will work within the advocacy team to deliver advice, support, and advocacy to LGBT victims and survivors of interpersonal abuse and violence each year.  You will act as a specialist lead within the advocacy team for work with Trans and Non-Binary survivors, including providing support, advice and expertise to your colleagues and externally. 
 
As a Senior Advocate, you will provide high quality advocacy and support to Trans and Non-Binary people who are subjected to abuse and violence, specifically domestic abuse and sexual violence, focusing on their needs, safety and recovery. This role builds on work that we have been doing for decades to support and empower LGBT people who have been victims of violence and abuse.  Your work will enable LGBT people to feel supported, heard and empowered in the face of abuse and violence, and pave the way to a safer future for our community. 
 
You will work directly with Trans and Non-Binary victims/survivors, offering them a space to talk and think through options, helping them plan what they want to do, and offering assistance in getting what they need from services. Your work will focus on needs specifically related to domestic abuse and sexual violence, including issues such as wellbeing, support with the criminal and civil justice process, safety and access to other services to enable survivors to cope and recover. You will be empathetic and thoughtful in your approach to understanding your clients’ needs, while remaining boundaried and mindful of self-care. 
 
You will manage a small number of specialist advocates providing needs-led support, information and advocacy to Trans and Non-Binary survivors of violence and abuse. You will also act as specialist lead for work with Trans and Non-Binary survivors within the advocacy team, providing support, advice and leadership to advocates on this specialism, to ensure that survivors get support that meets their needs. You will work with colleagues to ensure that survivors are supported in a trauma-sensitive way and that the needs of Trans and Non-Binary survivors are met, through sharing best practice and your expert knowledge and experience in delivering this work. This will include an understanding of the support landscape for Trans and Non-Binary survivors, the wider trans sector and the specific impact and support needs for survivors. You will contribute to the development of the TNBI service and work collaboratively across the organisation. You will need an understanding of legislation, the CJS, civil justice systems and domestic and sexual violence including ISVA/IDVA best practice.
 
You will have an in depth understanding of the spectrum of violence and abuse that Trans people are subjected to, including the causes, impact and barriers to accessing services. You will use your expertise to represent Galop with key stakeholders, advocating for the needs of the community. 
 
Location
Galop’s offices are located in London. This role will be hybrid working, with both home working and working from the office. 
 
Hours
Full Time (35 hours per week) 
 
Contract
Until 31 March 2027 (extension subject to funding)
 
Line manages
Advocates and caseworkers 
 
Reports to
Advocacy and Support Manager
 
Salary
Grade E £37,754.88- £39,761.08 (including inner London weighting of £4,212.01) 
 
Closing Date 
Applications should be submitted by 25^th November 2025
Interviews will be held on 2^nd and 3^rd of December 2025
 
REF-224 860

Bank Worker

Each year, the charity supports and empowers thousands of young people to find a safe place to call home, a chance to thrive and a brighter future. We want you to be a part of that change we’re passionate about.

Come join our dedicated team as a Bank Worker and you’ll be given the opportunity to provide support to individuals experiencing homelessness and create positive change.

What We Can Offer You:

• Flexibility
• Competitive Pay: £12.24 to £14.03 per hour
• Meaningful Work: making a positive impact in your local community

Responsibilities:

• Community Support: providing support and guidance to individuals facing homelessness
• Empowerment: helping clients to access resources and services to encourage their independence
• Teamwork: working with a dedicated wider team to deliver excellent quality care, support, and guidance to our clients

What We Are Looking For:

· Strong communication with a range of people from different backgrounds

· Understanding and respecting perspectives and experiences of clients

· Committed to maintaining a safe and secure environment for all individuals

· Experience working with young people at risk of homelessness

We have services across:

North East: Durham, North Tyneside, South Tyneside, Middlesbrough.

North West: Manchester, Cheshire, Oldham, Salford, Rochdale, Stockport, Warrington.

London: Brent, Bromley, Camden, Haringey, Islington, Lambeth, Finsbury Park, Sutton, Gravesend.

Ready to start your journey with us this Christmas?

Submit your CV along with a supporting statement outlining why you are a good fit for the role.

We are reviewing applications on a rolling basis.

The charity strives to be an equal opportunities employer and welcomes applications from all sections of the community. If you require information to be sent to you in an alternative format please let us know.

An enhanced DBS disclosure is a requirement for this post. Our recruitment checks, induction and ongoing support and supervision reflect our commitment to safeguarding our clients.

We kindly request no unsolicited contact from recruitment or media agencies.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

#INDNFP

The Early Intervention Coordinator is a key role within the School Based Needs Service, working as part of the borough and district-based community teams, comprised of NHS staff and third sector workforce under the umbrella of The Surrey Wellbeing Partnership. This team will build support around schools offering a wide menu of services across a cluster of schools based on borough/district boundaries.

The role of the EIC is to deliver and support children and young people through one- to- one direct work, small group sessions and signposting to specialist services. These interventions will be delivered across a network of secondary schools in the Runnymede, Surrey Heath and Waverley areas.

Responsibilities 

1. Design, deliver and review evidence-based interventions for children and young people which aim to improve mental health and well-being and build on existing strengths

• Assess the needs and strengths of the referred young person and help them identify individual goals to achieve desired change (Goal Based Outcome Assessments).

• Manage own caseload of children and young people facing a wide range of issues, in both one to one and group settings, to address emerging needs and help build resilience, develop coping strategies and improve their mental health & wellbeing.

• Provide advice, guidance and signposting to young people and their families, that will connect them to resources that will support young people’s wellbeing.

• To operate at all times from an inclusive values base, which recognises and respects diversity and ensures all work is sensitive to a range of ethnic, cultural and religious groups, is gender sensitive and anti-discriminatory.

2. Develop and maintain relationships with key school staff in secondary schools and Schools Based Needs Team

• Work in close partnership and collaboratively with pastoral staff in school, Surrey Wellbeing Partners, Surrey and Borders NHS Partnership, Surrey Children’s Services, local Mental Health Support Teams and other community-based services to provide the most effective service for children, young people and families.

• Ensure that children and young people with more intensive support needs are put in touch with relevant Intensive Intervention services (whilst continuing to provide support until the intensive support is in place).

3. Impact, Monitoring Evaluation and Reporting

• Accurately record individual engagement and evidence of change using appropriate outcomes data to ensure support programmes can be accurately monitored and evaluated. 

• To collect and share case studies that demonstrate good practice and the impact of interventions on outcomes for children and young people.

• Work with colleagues and line manager to ensure that your work is aligned to organisational strategy, key objectives and annual plans and budgets.

4. Personal Development/Other Duties 

• Keep up to date with good practice, legislation and policies that have an impact on service delivery at Eikon

• Work within Eikon’s internal policies, safeguarding, health and safety, and data protection regulations

• Work as part of a team to lead and inspire collaboration across Eikon

• Attend training as discussed and agreed between yourself and line manager

• Attend team meetings and engage in 1:1 supervision

• Work co-operatively and under the management of The Eikon Charity staff to ensure the highest quality of delivery and support

• Be responsible for equipment/resources linked to service delivery

• Work across multiple geographical locations 

Finance, FJ and Operations Director

Lead the transformation of finance 

IRO £61,000 | Remote-first | Full-time | Reports to Co-CEO

Charity Finance Group (CFG) is seeking a visionary Finance, FJ and Operations Director to drive innovation, collaboration and excellence across our organisation and the wider charity sector. This is a rare opportunity to lead an organisation and a movement that's reshaping how finance empowers social impact.

About the role

As Finance, FJ and Operations Director, you’ll work closely with our two Co-CEOs to deliver CFG’s mission: championing financial sustainability for charities. You’ll lead the strategic and operational delivery of our Finance Journey framework—a bold, sector-defining initiative that transforms finance professionals from technicians into strategic leaders.

This role blends internal leadership with external influence. You’ll oversee key functions including finance and governance, HR, digital/IT and business development,—ensuring CFG’s internal systems and external offerings are aligned with our strategy, values, and member needs.

Your Impact

• Shape and deliver CFG’s Finance Journey strategy across the organisation

• Lead cross-functional teams to elevate performance and maturity

• Represent CFG to media, government, partners, and sector bodies

• Inspire a mindset shift across the finance community—from operational to transformational

• Support income generation through strategic partnerships and product development

Key Responsibilities

Strategic Leadership

• Champion a culture of learning, inclusion, and continuous improvement

• Contribute to CFG’s strategic planning and organisational development

• Provide strategic leadership across the organisation and support the board

Operational Oversight

• Lead finance, governance, HR, digital/IT, and business development teams

• Deliver robust financial analysis, reporting, and resource planning

• Ensure CFG’s finance function meets evolving business needs

Finance Journey Integration

• Embed the Finance Journey ethos across CFG’s products, services, and internal practices

• Collaborate with communications, learning, and membership teams

• Shape new offerings—training, events, assessments, leadership programmes

Stakeholder Engagement

• Build relationships with sector experts, partners, and members

• Represent CFG in forums, steering groups, and collaborative initiatives

• Share your expertise and catalyse sector-wide transformation

Internal Collaboration

• Work closely with Co-CEOs and the Director for Engagement

• Champion joined-up leadership, planning, and performance monitoring

• Foster a culture of inclusion, learning, and innovation

Location & Flexibility

• Remote-first: work from home or a suitable location near you

• Quarterly staff away days and ad hoc in-person events (travel costs covered)

Relationships

• Reports to Co-CEO 

• Member of the Leadership Team

• Manages business development, HR, and digital teams

About CFG

Our vision is a world where financial excellence empowers every charitable and social purpose organisation to drive positive impact. The Finance Journey is our flagship framework—designed to help finance professionals evolve from technicians to strategic leaders.

________________________________________

Ready to lead a movement that’s changing the face of charity finance?

Apply now and be the catalyst for sector-wide transformation.

 

How to Apply 

If you would like to be considered for this position, please take a look at our recruitment pack on the next page, and apply with your CV. We have a series of questions for you to answer succinctly, but we do not require a covering letter. The deadline for applications is Midday on Monday 10 November, and shortlisting will take place in the following week, with interviews to follow shortly after. 

Please email us with any job enquiries, or if you require assistance or experience difficulties when applying. Please note that successful candidate(s) will be asked to evidence their Right to Work in the UK post-job offer – we do not hold a sponsor licence therefore we are unable to provide Visa sponsorship.

Benefits of working at CFG 

• 25 days' annual leave per year in addition to bank holidays, increasing to 28 days after three years of continuous service (pro-rata if part-time). 
• An extra three days' leave for the office Christmas closure. 
• Wellbeing closures where the whole organisation takes a break.
• Time off for personal health appointments. 
• Hybrid and remote flexible working options. 
• Four paid volunteering days every year. 
• Health cash plan via HSF.
• Enhanced sick pay, as well as enhanced parental and adoption leave policies.
• Continuing personal development - learning and development opportunities both individually and organisation wide, such as a mentor/coach, training courses and conferences. 
• Auto enrolment to the Personal Pension Plan where CFG will contribute twice your contribution to the scheme up to 10%. 
• Access to interest-free employee loans or salary advances. 

CFG promotes remote-first working, although we do have office space at our registered address in Bermondsey, Southwark, SE London for those team members who prefer an office setting. We expect all of our team members to attend all staff, directorate, or team anchor days on a regular basis in London. All-staff anchor days are currently quarterly, and directorate and smaller team anchor days are organised on an ad hoc basis. If you have any questions about this we'd be happy to chat about our in-person expectations with you. 

Please note that attending our flagship events will be required for this role, as well as work outside core hours occasionally as part of our events programme.  

We're looking for a driven, enthusiastic and resilient Housing Coordinator to join our Gateway Service in Southwark.

£25,169.00 per annum, working 35 hours per week.

Want to feel like you're making a difference? You'll feel at home here.

Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

Our benefits include:

• Annual leave increasing up to 30 days with length of service
• Free DBS
• Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
• Fully paid induction programme and further training
• ILM courses and Apprenticeship Programmes
• Healthcare Cashplan through our partner Healthshield

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

Main duties include:

• Provide first point of contact on site for Local Authority staff, occupants, Look Ahead colleagues, contractors and visitors
• Carry out day to day management of the building including managing breaches of house rules, including alerting Local Authority when tenancy enforcement action is required

The post-holder will:

• Be the main point of contact for Local Authority partner and contractors and carry out day to day management of the building and the facilities
• Manage all void processes - void inspections and void event monitoring
• Report maintenance issues and repairs

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:

• An understanding of the needs of customers who have experienced homelessness and who may also have support needs.
• Excellent time management skills to prioritise tasks in a logical and systematic way.
• Excellent communication skills and experience of dealing with vulnerable people in a sensitive , friendly and clear manner.

What you'll bring:

• 2 years experience of working in housing or a related field.
• Experience of liaising with housing benefit departments ,council tax and other external agencies.

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values:

• We focus on Excellence and innovation.
• We are Caring and Compassionate.
• We are Inclusive and Trusted.
• We work in Partnership and are One-Team.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Please see full job decription on Our website