Service development manager jobs in redbridge, london

King George & Queen’s Hospitals Charity
Finance Manager
Salary: £55,000 - £60,000
Contract: Permanent, full-time (open to 4 days/week)
Hybrid working (60% office-based, Romford HQ)
Application deadline: 29 October 2025

About King George & Queen’s Hospitals Charity
King George & Queen’s Hospitals Charity exists to make a real difference for patients, families, and staff across King George Hospital in Ilford and Queen’s Hospital in Romford. We raise vital funds to enhance hospital environments, support staff wellbeing, and improve the quality of care and experience for our communities.
Now entering an exciting new chapter, we are transitioning into a fully independent NHS charity — with a new Board of Trustees and the freedom to define our own strategy, build new partnerships, and expand our impact. As we establish our independent structure, this is a pivotal moment to join a small, dedicated team committed to creating a lasting legacy for local people.
Our vision is to help everyone who comes through our hospitals experience exceptional care, comfort, and compassion. Everything we do is guided by our values of collaboration, integrity, and community — ensuring every pound raised translates into meaningful change for those who need it most.

About the Role
As Finance Manager, you will play a key leadership role at the heart of the charity’s transformation. Reporting to the Chief Executive, you will oversee all aspects of financial management, governance, and reporting — ensuring the charity’s financial integrity and sustainability as we move to independence and beyond.
This is a unique opportunity for a proactive and strategic finance professional who enjoys being both hands-on and high-impact. You’ll help design and implement new systems, establish strong controls, and shape the financial framework that will underpin the charity’s growth and success for years to come.

Key Responsibilities

• Lead all aspects of the charity’s financial management, from budgeting and forecasting to audit and reporting.
• Prepare monthly management accounts, cashflow statements and multi-year forecasts.
• Oversee year-end accounts and manage the audit process, ensuring full compliance with Charity SORP and HMRC requirements.
• Maintain Sage systems, streamline processes, and develop fit-for-purpose financial policies and procedures.
• Provide clear, insightful reporting to the CEO and Board of Trustees to inform strategic decisions.
• Manage restricted and unrestricted funds, fundraising income and grant reporting.
• Oversee investments and reserves in collaboration with external advisors.
• Partner with fundraising colleagues to maximise income impact and ensure financial sustainability.
• Support the charity’s transition from Trust to independence, embedding good governance and control frameworks.

What We’re Looking For

• Qualified accountant (ACA, ACCA, CIMA or equivalent) — essential.
• Solid experience in charity finance, ideally within a fundraising or grant-giving environment.
• Strong technical knowledge of charity accounting (SORP), restricted funds, and Gift Aid.
• Confident working independently in a sole finance role, with both strategic and operational responsibilities.
• Experience building or improving financial systems during periods of change.
• Excellent communication and influencing skills — able to advise trustees and non-finance colleagues alike.
• Hands-on and proactive — comfortable processing invoices one day and presenting strategy the next.
• Familiarity with Sage (or similar) and strong Excel skills.

Why Join Us

• This is a rare opportunity to shape the future of a newly independent charity — one with a strong foundation, clear mission, and the ambition to make a difference every day.
• You’ll join a supportive and close-knit team working in partnership with NHS colleagues and our communities. We offer flexible hybrid working, professional development opportunities, and the chance to see the direct impact of your work across both hospitals.
• If you’re inspired by the idea of helping to build a modern, effective, and compassionate charity from the ground up — we’d love to hear from you.

How to Apply
We are proud to partner with Allen Lane for this recruitment. To discuss the process and next steps, please reach out to Iain Slinn. 

Location: hybrid working - a minimum of 2 days in the Aldgate, London office per week

Annual leave: 33 days (plus eight bank holidays)

Benefits:

• enhanced maternity, paternity and adoption leave, and shared parental pay
• family-friendly policies
• 8% employer pension contribution (Aviva) 
• three x basic salary life assurance cover
• free health cashback plan (Medicash): employee cover plus up to four dependent children
• 24/7 virtual GP access (UK registered), plus access to Best Doctors
  free, confidential employee assistance programme (Medicash)
• access to a wellbeing app
• flexible working options including hybrid working, flexible working patterns such as part-time, compressed hours, and more*
• learning and development opportunities including bespoke training and access to LinkedIn Learning)
• commitment to employee health and wellbeing.
• we have a Menopause Friendly accreditation and are a Disability Confident employer

Join Dementia UK as a Challenge Events Manager where you will take the lead in delivering our DIY challenge events portfolio to grow our income in this area.

As part of the Mass Participation team, this is an exciting opportunity where we will look for you to develop the overall strategy for our DIY challenge events programmes. This covers all supporters who are taking on a sporting event through their own place. As Challenge Events Manager (DIY) you will identify and maximise opportunities for growth, ensuring the programme remains innovative and responsive to market trends. This will involve researching new opportunities, monitoring developments across the sector and continuously improving ways of working.

You’ll oversee the planning, marketing, budgeting and evaluation of events, using insight and innovation to drive growth. With a strong focus on collaboration, you’ll build meaningful relationships across internal teams and external partners, ensuring our events are delivered efficiently and compliantly. You will co-manage the Challenge Events team alongside the Challenge Events Manager (Third Party) which will ensure a joined-up approach to the overall Challenge Events programme, with shared learning and consistent delivery across all areas. You will have direct line management responsibility for three members of the team.

We’re looking for you to have proven experience in successfully delivering DIY challenge events, including participant recruitment, supporter journey development and stewardship communications to achieve income targets. With previous line management experience, you’ll have a strong background in leading projects, with the ability to guide and support team members to meet their objectives. You should have experience of working with external agencies, a clear understanding of marketing channels and digital techniques to drive participation, and a working knowledge of stewardship approaches.

This is a hybrid role, where you will spend two days in our Aldgate Head Office alongside the rest of the team to ensure great collaboration and a joined up approach to our mass participation events.

If this sounds like you, join us now and be part of a team dedicated to making a real difference in the lives of those affected by dementia.

Our culture

In addition to a competitive salary and a generous benefits package, we truly value our people. It’s important for us to create a working environment that looks after our workforce to support them in achieving their full potential. You will become part of a diverse and dedicated team who are supported to use and develop their skills. We recognise and value the key role you will play in delivering our strategic plans for the benefit of those living with dementia.

Our staff have a voice. Representatives from different roles and levels across the organisation positively contribute to and lead on our working groups around health and wellbeing, menopause, and equity, diversity and inclusion.

Dementia UK is proud to welcome everyone. We aim for a truly inclusive culture with talented, diverse teams that represent a variety of backgrounds, perspectives, and skills. We celebrate difference and individuality and encourage everyone to join us and be their whole selves always.

This role will be subject to a Basic DBS check.

By applying to join Dementia UK, you acknowledge that in the event you are successful for the role, any offer and your ongoing employment will be conditional on you having or obtaining the right to work in the UK.

*Please note that any decision on flexible working is based on business needs 

Prospectus is delighted to be working with our client to recruit a part-time Office Manager to join its small but busy team based in lovely offices in Chelsea, London SW3. This role will work the equivalent of 3.5 days per week worked over 4 or 5 days.
 
The role
This role will work closely with the Director and the Schools Programme Manager to provide broad and comprehensive administrative and coordination support to the overall running of this established and highly regarded Family Foundation. This will include ensuring existing systems and processes are adhered to and updated where necessary, grantees are dealt with promptly, cordially and professionally and the running of the office is efficient and smooth.
 
The role will be responsible for coordinating financial processes, grants administration, office and facilities coordination and executive support to the CEO in addition to arranging high level trustee meetings and wider administrative tasks as they arise. This role will also manage key relationships with contractors who offer external support such as Finance and Website development, in addition to responding to enquiries from existing and potential grantees, advising on process, eligibility criteria and application cycles.
 
The person
The successful candidate will have substantial Office Management experience with broad and wide-ranging coordination skills spanning office and financial systems management,  stakeholder engagement, customer service, process management and facilities support.
 
This experience would ideally be in the charity, Nfp or statutory sectors or could just as easily have been gained in the corporate sector, and will compliment the work of the foundation. Busy office based experience where thorough and highly organised processes and procedures have been crucial to success. Helpful and friendly but firm, fair and confident, this person will have an excellent eye for detail, will be a great communicator, both verbally and in writing and will have a solutions driven approach.
 
Approachable by nature, this person will also be highly numerate, organised and efficient with strong IT skills and the ability to navigate databases and all standard MS Office packages to a competent level. This person will have experience of organising and facilitating high level meetings (for example trustees or senior leadership team) and capable of preparing papers and following up actions to ensure objectives are met and ambitions are achieved. Explicit Board & Committee servicing experience will be very advantageous.

Close, collaborative working is essential to success at Clore Duffield Foundation so this person will be a real team player, happy to roll their sleeves up and help out wherever necessary.
 
This person will be naturally interested in the charitable work of the organisation and will see this role as an opportunity to play an important part of the effort to improve people’s lives and to create positive change in arts, education, social welfare and health in the UK.

This new role calls for someone with a strong background in delivering and managing therapeutic support, a collaborative mindset, and a commitment to the emotional wellbeing of dementia carers. You will play a key part in ensuring our counselling provision is accessible, high-quality, and responsive to the evolving needs of dementia carers.

Job purpose 

To ensure the delivery of safe, effective, and carer centred therapeutic support. This will include:

• maintaining clinical standards.

• managing staff wellbeing.

• supporting the development and continuous improvement of the service.

Key responsibilities

• Lead and manage the day-to-day operations of the counselling service, ensuring quality, efficiency, and alignment with organisational strategy.

• Oversee all case-management processes including allocations, assessments, waiting list management, record keeping and reporting procedures, whilst also delivering own caseload.

• Ensure the service complies with ethical and clinical standards.

• Develop and manage annual budget and plans, setting measurable KPIs, and monitoring performance.

• Develop strong working relationships across the organisation, supporting the work of the Comms & Growth team as needed.

• Line-manage counselling staff, overseeing recruitment, induction, appraisals, and ongoing professional development and ensure they have access to appropriate clinical supervision.

• Maintain clinical governance standards, manage risks, and act as the Deputy Safeguarding Lead.

• Oversee data collection, monitor clinical outcomes, and implement service improvements based on feedback and audits.

• Stay up to date with relevant legislation, professional guidance and sector trends.

• Undertake any other reasonable duties or responsibilities as required to support the effective delivery of the service.

Management responsibility

Line management of in-house and external counsellors.

Are You Who We're Looking For?

Do you love bringing people together, creating uplifting experiences, and making every day count?  If you’re organised, compassionate, and thrive in a busy, people-focused environment, then we’d love to meet you!

We’re looking for a Daycare Coordinator to join our new daycare service.  You’ll play a vital role in ensuring our day service runs smoothly, providing a welcoming and engaging environment where everyone feels valued and supported.

About the Role

As our Daycare Coordinator, you’ll be the heartbeat of our service — making sure every individual who attends enjoys a positive, person-centred experience.

You’ll support the Daycare Operations Manager in running the service day to day, lead staff and volunteers, and help plan meaningful activities that bring joy, connection, and purpose to the people we support.

This is a hands on, rewarding role for someone who loves people, enjoys variety, and takes pride in delivering high quality care and service.

Key Responsibilities

• To coordinate the day-to-day operations of our daycare service
• Ensure clients attending have a positive and engaging experience.
• Support the Operations manager to deliver high-quality, person-centred support and activities.
• Deputise for the Operations Manager in their absence or as and when required.
• Financial management, oversight and record keeping: including sales and purchase invoicing, receipts, credit control functions, petty cash and reconciliations
• Oversee staff and volunteers
• Organise activities
• Accurate record keeping
• Support individual client plans
• Contribute to the ongoing development of the service

Closing date: 29/10/25, 5pm

Interviews will be held week commencing 3rd November 2025.

About you

We are looking for a proactive and visible finance professional who is able to engage and build relationships across the organisation as a pivotal member within a values-led high performing organisation. You will be a qualified accountant with proven track record of financial management awareness and a solid understanding of charity audits and statutory accounts preparation. You will have the ability to work with staff across the organisation in supporting good financial governance and oversight of financial operational matters. You will have the ability to analyse financial information and present this in a suitable format for the audience. You will have good ability to meet deadlines, be IT literate with an emphasis on financial systems, spreadsheets, Quickbooks and Excel. You will be highly organised with excellent attention to detail and be able to work with minimum supervision.

About the role

The role will involve the management of the day-to-day financial activities, VAT, gift aid, payroll and the monthly, quarterly and annual reconciliations and statutory accounts preparation. The job holder will work closely with the Chief Operating Officer, Finance Officer and volunteers within the team. There will be a requirement to work closely with the income generating staff, budget holders, auditors, banks and credit card providers on a regular basis. The Finance Manager will be responsible for managing the Finance Officer and Finance volunteer.

About us

Carers UK is the leading national charity for unpaid carers. Our support, advice, information and campaigning work are now needed more than ever, as unpaid carers are providing more and more care, adversely impacting on their own health and wellbeing. We exist to make life better for carers and bring about lasting change.

Diversity and inclusion

Carers UK is committed to becoming a diverse and truly inclusive organisation. We strive to create a workplace where our colleagues and volunteers can truly be themselves and feel like they belong and constantly seek to ensure all voices are heard.

To embrace this culture of diversity, our employee and volunteer recruitment should reflect our stakeholders and the society that we serve and support, regardless of age, race, gender, sexual orientation, physical abilities, disabilities or religious practices. We value individual diversity and are actively building diverse teams here at Carers UK and value our colleagues from a wide range of backgrounds.

As a membership charity for carers, we particularly seek employees and volunteers with a real understanding of the issues faced by carers. Reasonable adjustments can be made to the process and role dependent on the needs of the applicant.

At Carers UK, we want our application process to be as accessible as possible. If you need any adjustments to apply please email the recruitment team to discuss.

The closing date for applications is Friday 7 November 2025, 5pm.

The information on the diversity monitoring form will be treated as confidential and used for statistical purposes only.

Carers UK anonymises all applications prior to shortlisting.

Carers UK reserves the right to appoint at any stage, should an outstanding candidate emerge.

Carers UK may carry out online and social media checks before a formal offer is made.

Senior Facilities Contract Manager

Location: London, Hybrid
Contract: Permanent, Full Time 

Hours: 35 hours per week
Salary: £55,544 to £60,000

1st Interview (Face to Face) - w/c 10th Nov, 2025

About the Role

At Norwood, we’re proud to provide safe, high-quality environments that enable the people we support to live their best lives.

As Senior Facilities Contract Manager, you’ll play a key role in managing Norwood’s estate; overseeing outsourced Hard FM and Soft FM contracts to ensure all our buildings are safe, compliant, and well-maintained.

Working closely with the Assistant Director of Property and Facilities, you’ll lead on contract management, compliance monitoring, and service delivery across multiple sites. You’ll be the key link between Norwood, our contractors, and internal teams; ensuring our properties meet the highest standards while delivering value for money and operational excellence.

This is an opportunity to make a tangible difference in a values-driven charity.

About our Property and Facilities

Norwood’s Property and Facilities team plays a central role in maintaining and improving the environments where our services take place, from residential homes and supported living services to, children & family centres and a head office based across London and Berkshire.

About Norwood

Founded in 1795, Norwood is the oldest Jewish charity in the UK. We support and empower neurodiverse children and their families and people with neurodevelopmental disabilities to live their best lives.

At Norwood, you’ll make a real difference every day. You’ll be part of a supportive and inclusive team, guided by values of kindness, respect, empowerment and belonging. We invest in your growth, care about your wellbeing, and give you the pride of knowing your work changes lives.

Your Day-to-Day

• Manage and monitor outsourced Hard FM (M&E, compliance testing, maintenance) and Soft FM (cleaning, security, waste) contracts.
• Carry out regular site visits and inspections to ensure safety, compliance, and presentation standards are consistently met.
• Oversee helpdesk/ticketing systems and ensure timely resolution of issues across sites.
• Support statutory compliance, including fire safety, water hygiene, gas safety, and environmental management.
• Lead contract reviews, procurement processes, and service provider performance evaluations.
• Produce dashboards, KPI reports, and analysis to track FM performance and inform decision-making.
• Collaborate with internal stakeholders to support operational needs and minimise service disruption.
• Contribute to business continuity, health and safety, and sustainability initiatives.

Qualifications, Training and Experience

Essential:

• Proven experience managing FM services across a multi-site estate with outsourced delivery models.
• IOSH or NEBOSH qualification.
• Strong knowledge of facilities operations, statutory compliance, and health & safety legislation.
• Experience managing supplier performance and contract delivery.
• Excellent organisational, communication and negotiation skills.
• Ability to travel between sites as required.

Desirable:

• Experience in the charity, public sector, or social housing environment.
• Familiarity with CAFM/helpdesk systems.
• IWFM qualification
• Awareness of sustainability and energy efficiency practices in FM.

Reward & Benefits

We offer a supportive, purpose-driven environment with:

• Hybrid and flexible working
• 21 days annual leave + Bank Holidays + Jewish Holidays
• Employee Assistance Programme
• Blue Light Card scheme access
• Cycle to Work scheme
• Free eye tests and eyewear allowance
• Opportunities for development and leadership coaching

• Salary: £63,491

• Location: London

• Contract Type: Fixed Term

• Contract Duration: 18 months

• Hours: Full Time

• Closing Date: 17 November 2025

• First Interview Dates: Week beginning 24 November

About the role

Join us as a People Business Partner and play a key role in shaping an engaging and supportive workplace across our Asia offices. In this role, you will partner closely with managers and teams in Japan, Indonesia, the Philippines, Singapore and beyond, providing thoughtful guidance, reliable HR support, and strategic people solutions that help our colleagues thrive becoming the trusted advisor who connects day-to-day operational needs with bigger organisational goals, ensuring our People & Culture approach is fair, consistent, and aligned with best practice. If you are passionate about building positive working environments and enabling teams to do their best work, this is an opportunity to make real impact across a diverse, international organisation.

Meet your Manager

In this role you will be managed by Cheryl King-McDowall. Cheryl joined ClientEarth from the UK Cabinet Office, where she worked on Government Communication professional standards and major programmes including Covid Communications, UK GREAT Campaign, and the Leadership College for Government. On secondment from the Cabinet Office she led the creation of a new operating model for the House of Commons’ HR function. Prior to this, Cheryl has worked in and led HR, Policy, Communications and Operations, for over 30 years in a variety of organisations including Local Authorities, Charity, NGO, and Higher Education sectors. With a background in occupational and organisational psychology, she specialises in organisational development and effectiveness, change and business improvement.

Main Duties

• Provide strategic HR support and guidance to managers and staff, ensuring policies and procedures are well understood and applied consistently. 
• Share best practices and drive consistency in HR practices across global teams.
• Support leadership meetings by delivering insights and assessing People & Culture needs proactively. 
• Advise on complex employee relations issues, including performance management, conduct, capability, and grievance handling. 
• Oversee our relationship with our Employer of Record (EOR) including, ensuring accuracy and timely submission of payroll processes in line with legal and organisational requirements. 

See the job description (below) for a full list of duties for this role.

Role requirements

• Previous experience working in a HR role in South East Asia (particularly Philippines, Malaysia and Indonesia) with in-depth understanding of local employment laws in at least one of these countries (essential). 
• CIPD qualified (Assoc & above) or equivalent work experience (essential)
• Experience of working with Employer of Record providers (essential) 
• Strong understanding of HR systems, processes, and best practices. (essential) 
• Fluent (CEFR level C2) in English (essential) 
• Effective interpersonal skills, capable of working independently and collaboratively (essential)

See the job description (below) for a full list of requirements for this role.

Note to candidates: We know that long lists of criteria can be daunting and that some candidates will not apply for a role unless they feel they are 100% qualified. If you feel you meet at least some of the essential criteria, we still encourage you to apply.

Further Information

Have a question about this job? Please visit our Careers site for advice on applying, FAQs, and more.

Flexible working:  We are proud to be a Flexa accredited Employer. Visit our Flexa Employer page for more information on our approach to flexible working. Our flexible working policy allows our people the choice to decide to work from home/another location in the country where their contract of employment is issued for 80% of their month, with the other 20% of their month being office-based  See our Benefits page for more as well as our flexible working FAQ.

ClientEarth values diversity and inclusion and the benefits this brings. We aim to appoint the most suitable candidate at all times and welcome applications from people from all different backgrounds. See our equity, diversity and inclusion journey page for more.

Please note that ClientEarth is only able to employ those who have the pre-existing legal right to work in the UK.

ClientEarth is not a law firm and does not provide legal advice or legal services to third parties.

An exciting opportunity has arisen for a Senior People Manager to join a well-respected organisation based in Central London.

This is a full-time, permanent role leading the People team to deliver high-quality HR services and strategic initiatives, ensuring employees feel supported, valued, and empowered to contribute to the organisation’s mission.

Key responsibilities of the role:

• Lead and develop the People team to deliver outstanding HR service and employee support
• Oversee policy development, employee relations, and performance management processes
• Implement and embed the organisation’s People Strategy in collaboration with senior leadership
• Drive continuous improvement across HR operations, including recruitment, onboarding, and learning & development
• Ensure compliance with employment legislation, GDPR, and internal policies
• Manage payroll and employee benefits in partnership with Finance and external providers
• Champion wellbeing, diversity, and inclusion initiatives across the organisation
• Produce and analyse HR data and reports to inform decision-making and strategy
• Act as a trusted advisor to leaders and employees on complex people matters
• Support organisational change activities, including restructures and talent development

Ideal candidate profile:

• CIPD Level 7 qualified with extensive generalist HR experience
• Proven people management skills, with the ability to lead and develop a team
• Strong knowledge of employment law, HR systems, and data protection
• Excellent communication, organisation, and problem-solving abilities
• Experience in policy development, employee relations, and learning & development
• Confident working with HR platforms such as Cascade or similar
• Passionate about delivering inclusive, high-quality HR services and continuous improvement

Location: Central London

Salary: £48,500 per annum (non-negotiable)

Working hours: Full-time, 36.25 hours per week

Working pattern: Hybrid

Contract: Permanent

This vacancy is being actively shortlisted, so early applications are encouraged. We are an equal opportunities employer and welcome applications from all backgrounds.

Treasury and Cash Manager | 12-months | £500 - £600 per day (Inside IR35) | UK - Hybrid

For a large, complex international organisation which operates in more than 80 currencies with over 80 banking partners in 100+ countries, we're recruiting an Interim Cash, Risk and Treasury Manager. Reporting to the Corporate Treasurer, this role will implement all aspects of corporate treasury policy, processes, controls, analysis and investment strategies including cash management, financing and investment activities, risk management, and loss prevention. The interim Treasury Manager will build relationships with banks and will identify ways to improve in-country banking and repatriation of cash, including liquidity, cash forecasting, and debt management.

Main Duties:

• Manage the banking platforms and processes including the European zero balancing cash pool
• Optimise cash-flow and improve cash flow forecasting across the business, optimising investment income and work in partnership with Shared Services, and Country Finance teams
• Support the identification and releasing of trapped cash overseas, working with in-country colleagues and the Tax and Status team as well as Financial Control
• Manage the Foreign Currency liquidity requirements
• Support the development and implementation of Treasury Management Policy and controls
• Support the development and implementation of long-term investment strategy aiming to optimise deposit interest income
• Develop partnerships with banks and financial institutions to ensure all banking arrangements are fit for purpose
• Lead and support change in treasury activities and provide business units with advice on commercial matters

Person Specification:

• Qualified or part-qualified ACA, CIMA, ACCA or ACT
• Strong experience of treasury management
• Experience of assessing and managing business-related financial risks including FX, interest rates and counterparty risk management
• Management of FX exposures and strong understanding of money market instruments
• Strong experience of dealing platforms, ISDA and loan documentation
• Experience of working with different regions on merchant services and payment provider issues
• Strong experience of cash activities including security and monitoring cash investments
• TMS experience and use of 360T is desirable
• Shared Services Operations experience
• SAP experience

________

As an employer, we are committed to ensuring the representation of people from all backgrounds regardless of their gender identity or expression, sexual orientation, race, religion, ethnicity, age, neurodiversity, disability status, or any other aspect which makes them unique. We welcome applicants from all backgrounds to apply and would encourage you to let us know if there are steps, we can take to ensure that your recruitment process enables you to present yourself in a way that makes you comfortable.

Shop Cover Manager - London

Job reference: REQ004442

Starting full-time salary £23,581.58 a year (£12.96 per hour). Role also includes an additional £1,750 allowance and £5,000 car allowance

Supporting Scope shops based in the London area. It is therefore essential that you can travel within this geographical area. Supporting Scope shops based in the London area

Permanent, 35 hours

Job description

Are you looking for a role with huge variety where no day is the same? Are you able to inspire a team of brilliant volunteers? Do you have retail experience and are looking for the next step in your career?

If you answered yes to these then we have the perfect opportunity for you.

The role

We are looking to appoint a Shop Cover Manager (known internally as Divisional Support Lead) supporting Scope shops in London area. These include: Acton, Basildon Bexleyheath, Camberwell, Camden, Clapham Junction, Dartford, Fulham, Ruislip, Surbiton, Tolworth, Walthamstow and Woolwich. It is therefore essential that you can travel within this geographical area.

This is an exciting role working closely with the fantastic shop teams to enable our shops to trade when there is absence and maintaining and improving the running of our shops day to day and enable us to maximise sales and profit.

Our retail roles are full of variety, and every day is different! From generating and processing stock to designing an eye-catching window display or recruiting and training our wonderful volunteer team you’ll find every day challenging but extremely rewarding. You will have relevant experience in retail but a great attitude and willingness to learn is just as important.

About you

As Divisional Support Lead, you’ll be passionate about retail and have a love of fashion with experience of running a shop, or you’ll be looking for a management role as the next step in your career and be comfortable working closely various shop teams.

To be successful in this role

· You’ll need a commercial, can-do attitude and always put the customer’s needs first.

· You’ll be a dedicated team player and be able to work with different retail shop teams and volunteers

· Possess a strong work ethic

· Have a great attention to detail and have a creative eye for displays.

· Be proficient in the use of Microsoft Office

Please make sure you explain in your application, with examples, how you can meet these important skills.

We ask you to show an appreciation of Scope’s values and our ambition of an equal future for disabled people.

About working in our shops

Our shops are the face of our retail brand, run by a dedicated, creative and passionate bunch of superstars. Focusing on sustainable fashion, engaging with local communities and leading our volunteers to deliver a great colleague and customer experience, we raise much needed funds to deliver Everyday Equality for disabled people and their families.

Shop hours

It’s important for you to know that Scope Charity Shops are open every day. So some weekend and Bank Holiday cover is needed. Our full time hours are 35 hours a week, working five days out of seven. Weekly hours for part-time vacancies are on a seven-day rota.

Our values - pioneering, courageous, connected, open, fair

By living our values and trusting each other, we empower our colleagues to make decisions. By giving our colleagues freedom and space to spark creativity for innovation, we can push boundaries, change mindsets and be empowered to change the game with grit and determination and a sense of urgency.

Disabled candidates

We are a disability equality charity. We encourage applications from disabled people and people with impairments, conditions, and access needs. We want to create a workforce that is a true reflection of the communities we serve.

Scope will interview all disabled candidates who meet the essential criteria for the post. This is part of our commitment as a Disability Confident Leader. Just let us know in your application that you are applying under the Offer an Interview Scheme. This was previously known as the Guaranteed Interview Scheme.

Some applicants might need adjustments during the application process. If you require adjustments through your journey with us, please email us via our website. You can find out more about interview adjustments on the Scope website.

Equality, Diversity and Inclusion

At the heart of everything we do at Scope is Equality, Diversity, and Inclusion.

We encourage people of colour and other underrepresented communities to apply and join Scope. We believe that this will bring new ideas and help us work better. We know that a variety of perspectives and viewpoints will greatly support the work we do and help us to reach all communities. 

We want everyone to feel like they belong. We value each person as an individual. We will treat everyone with dignity and respect and we want to recognise all parts of a person's identity.

We are a disability equality charity. So, we will build a culture that is accessible and inclusive first. We will aim for the same high standards in all our work. We will listen, learn and keep improving.

You can find out more about our approach to Equality, Diversity and Inclusion on the Scope website.

Scope benefits

We believe hard work deserves reward and recognition. We offer a wide range of benefits including:

· 35 days annual leave

· flexible working (where we can)

· company pension

· excellent training and career development

· strong colleague networks across disability, LGBTQ+, race equality, carers, women and young colleagues

· Wellbeing incentives like a discounted gym membership, cycle to work scheme, and much more

One in four of us in the UK are disabled and we are a diverse, proud, and vibrant community. We’re here to create an equal future with all disabled people. We campaign to transform attitudes to disability, tackle injustice and inspire action. We are creating a powerful movement of disabled people, allies, organisations and businesses.

Together we will be unstoppable.

How to apply

Please visit our website via the link and apply online.

Please note that successful candidates will be subject to an enhanced DBS check.

We welcome all applications by 

Job Purpose 

The weekend Home & Settle Project Officer is responsible for responding to referrals received over the weekend from both Royal London Hospital & Homerton Healthcare NHS Foundation Trust. You will work with the manager on Friday to deliver services and plan visits on the weekend for you to attend.  

The service supports people returning after a stay in hospital, helping them to settle back at home, regain confidence and support with some practical tasks, e.g. shopping/cleaning.  You will manage referrals, carry out assessments, and in liaison with the manager, allocate service users to Discharge and Settle Worker caseloads. You will provide direct frontline support and co-ordinate visits to the service users’ home in preparation for their return home. You will work collaboratively to lead and manage the weekend service to support the smooth transition from hospital to home for service users.  The service is time limited, up to 4 or 6 weeks, to adjust, build confidence, and settle back in their homes. 

Key Tasks 

• Act as the first point of contact for all referrals over the weekend across both hospitals. 

• Meet with patients in the community and/or hospital and carrying out assessments and risk assessments.

• Enter referrals on to AUKEL’s case management system (currently Charity Log) in accordance with GDPR guidelines. 

• Allocate referrals to Discharge and Settle workers (in the week) using tech available (currently the Call Round App), training will be available. 

• Collect feedback from service users and upload to case management system. 

• Prepare and keep stock of AUKEL Welcome Packs and service leaflets. 

• Deputise for the manger at discharge planning and other meetings as required. 

• Support hospitals to improve the patient’s experience of the discharge process. 

• Monitor the case loads of each of the Discharge and Settle workers (DSW) to ensure they are evenly and fairly balanced. 

• Work collaboratively with other agencies providing support services. 

• Work with people with a range of needs, dealing with issues ranging from social isolation and keeping people engaged in their community, to preventing unnecessary readmission to hospital. 

• Plan and develop person centred interventions to provide short term support for people after hospital discharge. 

• Deliver the front-line support services over the weekend

• Provide occasional cover for the A/L of other Project Officers

• Work with people with a range of needs, dealing with issues ranging from social isolation and keeping people engaged in their community, to preventing unnecessary admission to hospital. 

• Supervise, support and develop DSWs and volunteers in your service. 

• Liaise with the handyperson service about referrals and jobs for service users. 

• Ensure DSW are resourced to sign post service users to other services when the home and settle service intervention ends. 

• Arranging access visits to service user’s homes. 

Administration 

• Keep AUKEL’s case management system up to date, input all data, and ensure all referrals, interventions, time spent with service users are recorded. 

• Allocate referrals to DSW using tech available (currently - Charity Log ‘Call Round’ App). 

• Ensure wards have good supply of service leaflets and referral forms. 

• Ensure data collected meets the requirements of the service’s contract monitoring and key performance indicators. 

• Ensure customer feedback questionnaires are sent at the end of each intervention and record returns. 

• Ensure admin tasks relating to service users, Discharge and Settle workers or general admin is carried out in a timely and efficient manner.

• Provide cover as needed, i.e. annual leave and sickness, for the services you manage, and other hospital settle services provided by AUKEL 

• Carry out monitoring of the service ensuring it meets the contractual requirements of commissioners. 

Quality  

• Be familiar with and to implement AUKEL policies and procedures. 

• Ensure the service is delivered in accordance with Care Quality Commission fundamental standards. 

• Ensure integration with other AUKEL projects, and service users are referred and/or sign-posted to appropriate support services available to them. 

• Respond to safeguarding or other concerns and make appropriate reports and management action 

Liaison 

• Represent AUKEL and participate in appropriate external meetings and events to remain aware of local, regional and national issues affecting quality and compliance affecting care and home support services. 

• Work in collaboration with hospital colleagues including discharge teams, A&E, ward staff, community teams to support the successful discharge of people and reduce readmission. 

• Liaise with other AUKEL home and settle services across London and work collaboratively to maintain effective services, including sharing staff where appropriate. 

• Work closely with the AUKEL handyperson service to meet contractual obligations where a handyperson service is provided as part of the service. 

• Liaise with contractors to arrange deliveries and works to service user’s homes. 

 General 

• Meet regularly with your line manager for support, supervision and appraisal. 

• Attend team and staff meetings, (and other meetings) as required. 

• Undertake any other duties within the competence of the post holder as may be required from time to time for the continued smooth running of AUKEL. 

• Undertake any training required to fulfil the post. 

• Carry out the duties of the post in accordance with AUKEL’s policies and procedures including: Equal Opportunities, Health & Safety, Confidentiality, Complaints, GDPR, Safeguarding Vulnerable Adults. 

• Work within AUKEL’s expectations of professional boundaries and confidentiality. 

 Functional Links  

• The Home and Settle Project Officer is supervised directly by the Home and Settle Manager. 

• Close working is required with AUKEL Finance Team, Information, Advice, Advocacy & Befriending Services, AUKEL Community services directorate, and other home and settle services across East London.

Person Specification 

Research shows that while middle class white men tend to apply for job when they meet around 60% of the criteria, women, people from the global majority, and people from other marginalised groups that encounter systematic discrimination tend to apply only when they meet all criteria. So, if you think you have what it takes, but don’t meet every single aspect of the job description, please still apply! 

Experience 
Essential 

• Minimum of 2 years’ experience of working within a health or care setting.

• Experience of using IT systems to record work done.

• Experience of supporting colleagues (this could be in a non- managerial position) 

Desirable  

• Experience of working within a hospital setting 

• Experience of managing and developing staff. 

• Experience of working with older people 

• Experience of conducting assessments and risk assessments. 

Knowledge & Understanding 
Essential 

• Understanding of the impact of discrimination and disadvantage on the lives of people and ability to work in a trauma-informed manner.  

• Understanding of the needs of patients who may lack family or other support. 

• Understanding of the needs of lone workers whilst working in the community. 

• Understanding and commitment to safeguarding and promoting the welfare of vulnerable adults and their carers.  

• Understand of and commitment to equity, diversity, inclusion and dignity. 

Desirable  

• Knowledge of CQC fundamental standards 

• Understanding of NHS hospital discharge procedures 

Skills/Attributes
Essential

• Excellent interpersonal skills 

• Excellent verbal and written communication 

• Intermediate IT skills 

• Excellent planning and organisational skills 

• Ability to work calmly under pressure. 

Additional Requirements  

• This post is subject to the relevant check through the Disclosure & Barring Service (DBS) 

• The role is required travel across East London

• Flexibility in working hours to meet organisational needs. 

Additional Information 

• This job description is not intended to be exhaustive, but rather to clearly define the fundamental purpose, responsibilities and deliverables for the role. 

• In addition to the contents of this role description, employees are expected to undertake any and all other reasonable and related tasks allocated by line management. 

Job Title: Corporate Membership Officer – Commercial Relationships and Fulfilment
Job Location: London, UK
Salary Range: £34,274
Benefits: Pension, private medical insurance, travel insurance, 24 days annual leave (in addition to public holidays)
Duration: Permanent
Hours: Full-time (35 hours per week)

ABOUT IWA
Drawing exceptional professionals from over 140 countries, the International Water Association (IWA) brings together scientists, researchers, technology companies, and water and wastewater utilities, working to address the world’s most urgent water challenges where and when they arise, from ridge to reef and from catchment to tap. IWA has become an international reference point and source of durable water solutions, products and services that are robust and flexible enough to be universally applicable, easily accessible, and locally adaptable.

IWA is committed to the inclusive goals of access for all to water supply and sanitation, recognised as human rights. As the leading international network of water sector professionals, IWA makes a fundamental contribution to progress on these goals, connecting sector actors and facilitating the sharing of knowledge, especially by linking the worlds of research and practice.

The Association publishes 14 scientific journals and over 40 books per year on water management. IWA members develop leading-edge innovations and synthesise these through the work of its Specialist Groups, Clusters and a set of global programmes, such as the Digital Water Programme and the Climate Smart Utilities Initiative. IWA has a worldwide staff of approximately 50, with headquarters in London and a regional office in Chennai, India.

PURPOSE OF THE JOB
Reporting to the Membership Manager, the Corporate Membership Officer – Commercial Relationships and Fulfilment will:

• Manage and grow relationships with corporate and university members.
• Drive new partnerships, membership sales, and sponsorship opportunities, with clear revenue targets, while maintaining strong long-term relationships with existing members.
• Identify and convert opportunities that enhance IWA’s profile and support membership growth.

This is a dynamic role for a confident, articulate account manager who thrives on building relationships. The successful candidate will combine strong customer service skills with proven B2B sales and account management experience, excellent time-management/organisation, cultural awareness and sensitivity when working across regions, and excellent communication abilities.

MAIN DUTIES AND RESPONSIBILITIES
Account Management

• Act as the dedicated account manager for IWA’s portfolio of over 400 corporate and university members.
• Deliver expert advice, support, and engagement to maximise member value.
• Manage the end-to-end membership cycle (prospecting → onboarding → renewal), ensuring timely renewals and accurate CRM record-keeping.

Business Development

• Drive growth by identifying and securing new members, sponsors, and revenue opportunities.
• Own and report on a personal sales pipeline; meet or exceed agreed sales/retention targets.
• Upsell and cross-sell relevant services to both new and existing members.
• Promote IWA by developing a network of influential contacts within political, economic, social, and water sector communities.

Collaboration & Support

• Work closely with internal stakeholders including membership engagement, marketing, and IT teams to deliver the corporate membership strategy.
• Manage member queries and administrative processes, including billing and invoicing coordination, in line with the company’s SLA guidelines.
• Ensure a seamless client journey from prospecting to onboarding and retention.
• Represent IWA at events (where required), both within the UK and internationally, to promote membership and build commercial relationships.

The above job description contains the main duties and responsibilities for this position, and the role is expected to be approximately 60% developing new business and 40% managing existing accounts.

REQUIRED SKILLS, QUALIFICATIONS & EXPERIENCE
Skills & Knowledge
The ideal candidate will:

• Be a persuasive communicator with excellent written, verbal, and presentation skills.
• Have proven success in B2B new-business sales (meeting or exceeding targets) and account retention.
• Be an experienced account manager, confident in engaging senior business leaders.
• Demonstrate the ability to research, identify, and approach decision-makers independently.
• Bring marketing skills, with experience using diverse channels to attract and retain members.
• Have professional CRM experience (required), ideally with Salesforce (strongly preferred).
• Possess strong organisational skills, able to manage multiple priorities while maintaining accuracy.
• Show respect for cultural differences and the ability to work effectively with international stakeholders/time zones.
• Show creativity and analytical ability in problem-solving, with a practical, solutions-focused approach.
• Ideally, have experience within a membership body, or charity organisation.
• Proficiency in additional languages beyond English would be an asset.

Qualifications

• Minimum of a Bachelor’s degree in relevant areas (e.g., Business Administration, Marketing, Economics, International Relations).
• A Master’s degree in a similar area would be plus.
• Formal training and certification in sales and account management (preferably Salesforce Administrator) would be a strong benefit.

Experience Required

• 3+ years’ work experience in sales and account management.
• Experience working in membership associations and/or international organisations would be a strong benefit.

HOW TO APPLY
Applicants are asked to submit their CV.

Applications should be submitted before 13 November 2025.

Applications will be actively reviewed and interviews will be conducted on a rolling basis, so early applications are encouraged as the job posting may close earlier than advertised.

IWA is an equal opportunity employer.

ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED

WORKING WITH US

The founder and sponsor of the Harris Federation, Lord Harris of Peckham, opened our first school in 1990. We have, over the past thirty years, implemented ideas and initiatives that have transformed the opportunities of pupils from working class and disadvantaged backgrounds. Harris academies are widely recognised as a force for social mobility. We are immensely proud of the role that our alumni are now beginning to play in the world and of what we believe our current generation of pupils will go on to achieve.

We now have over 50 schools educating more than 40,000 young people across London and Essex, and employ over 5,000 staff across our academies and head office. With the majority of our academies located in areas of high socioeconomic disadvantage, a high-quality education is key to the futures of the pupils we serve.

As a provider of employment and education, we value the diversity of our staff and students, and all our staff are equally valued and respected. We are committed to providing a fair, equitable and mutually supportive learning and working environment for our students and staff.

Our work will impact many generations to come, and our staff come from all backgrounds and walks of life, coming together to inspire young minds. We promote an inclusive culture that embraces the valuable and enriching contribution that all of our community make. We continue to be proactive in uplifting and supporting all voices at Harris.

To discover more about our culture, ethos and what it is like to work here, visit the page.

ABOUT THIS OPPORTUNITY

We are seeking an Alumni and Partnerships Manager to lead alumni engagement and external partnerships across the Harris Federation. This role integrates relationships into fundraising, careers and communications strategies to deliver long-term impact across 30+ secondary academies.

MAIN AREAS OF RESPONSIBILITY

Your responsibilities will include:

• Embedding alumni and corporate partnerships into Federation strategy
• Identifying, securing and managing partnerships, including sponsors and career opportunities
• Developing a multi-year alumni engagement and giving plan
• Launching and managing giving programmes aligned with fundraising goals
• Collaborating with Careers and Sixth Form teams to connect students with industry
• Involving alumni as volunteers, mentors and speakers
• Building and maintaining strong alumni networks
• Establishing and overseeing alumni boards and senior volunteer groups
• Acting as the main contact for schools, alumni and external partners
• Managing the alumni CRM (Zoho) and ensuring data accuracy
• Leading communications across email, social media and LinkedIn
• Organising events that strengthen alumni and partner relationships
• Supporting Principals and SLT to engage alumni in meaningful ways
• Helping Sixth Form teams prepare students for life as alumni
• Ensuring high standards of stewardship for all alumni and partners
• Sharing success stories and partnership outcomes
• Aligning activity with frameworks like Gatsby benchmarks and sector best practice

WHAT WE ARE LOOKING FOR

We would like to hear from you if you have:

• Degree-level education (essential)
• Experience in alumni relations, including communications and events
• Project management skills within education or charity settings
• Event coordination experience
• Strong CRM/database management skills with GDPR awareness
• Proven stakeholder engagement abilities
• Marketing and communications experience across digital platforms
• Proficiency in PowerPoint, Excel, Word, MS Teams, MS Forms and Outlook

APPLYING FOR THIS POSITION

If you would like to discuss the opportunity further, or if you have any questions, please contact us via email to arrange a conversation.

Before applying please ensure you download the job pack from our careers website, this will help with completing your application. Please note that we only accept applications submitted online before the closing date.

When applying, you will have the option to import your CV or use a LinkedIn profile which will auto populate the online application.

A reminder to check your junk mail for our email communications and add us to your safe senders list to ensure all future email communication is received.

OUR VISION & VALUES

Our vision, from the start, has been to provide the structure and services needed for our schools to amount to more than the sum of their parts, and to free-up our teachers and leaders to focus on one thing and one thing only: the outstanding education of all their pupils. Our young people and communities are at the heart of everything we do. Our core mission has always been to close the educational gap between young people from disadvantaged backgrounds and their peers. Our ambition is one where every child in London, no matter their background, has equal access to high quality education, giving them the same opportunities and potential to succeed.

We know there are many challenges facing our young people and the communities we serve, and that’s why we need determined people like you to help us tackle those inequalities. Whilst each of our academies has their own unique cultures and values; as a whole Federation, we have four core values which are central to successfully achieving our vision: Excellence, Collaboration, Support, and Innovation. We are proud of our values because they guide us in how we work allowing us to achieve the best possible outcomes for our young people, communities, and colleagues.

IMPORTANT INFORMATION

Safeguarding Notice

The Harris Federation and all our academies are committed to ensuring the highest levels of safeguarding and promoting the welfare of children and young people, and we expect all our staff and volunteers to share this commitment. All offers of employment are subject to an enhanced Disclosure and Barring Service (DBS) check, references, an online search, and where applicable, a prohibition from teaching check will be completed.

Equal Opportunities

The Harris Federation is an equal opportunities employer and welcomes applications from all suitably qualified candidates. We value the diversity of our staff and students, and everyone at the Harris Federation is equally valued and respected. We aim to be an inclusive employer that reflects the communities we serve. We are committed to providing a fair, equitable and mutually supportive learning and working environment.

WHAT WE CAN OFFER YOU

Harris has a strong culture of collaboration and best practice, with professional development and career planning at its centre. We invest in our staff with support, coaching, mentoring, and a wide range of top-quality training programmes delivered at every level.

You will also have access to a variety of benefits, support programmes and initiatives including:

• Excellent opportunities for continuous professional development and career progression
• Annual performance and loyalty bonus
• Pension scheme (Teachers' Pension Scheme or Local Government Pension Scheme) with generous employer contribution
• 26 days' annual leave (inclusive of our Christmas Eve closure day) plus bank holidays, rising to 27 days after 2 years' service, or equivalent for staff on term time contracts
• Harris Wellbeing Cash Plan including cover for routine and specialist healthcare
• Employee Assistance Programme for free and confidential advice
• Cycle to work salary sacrifice scheme
• Wide range of shopping, leisure, and travel discounts
• 20% off at Tapi Carpets, exclusive to Harris employees
• Interest-free ICT and season ticket loans

For most non-teaching staff based at our Head Office in East Croydon, we also offer lifestyle friendly working arrangements including flexible start and end times, and hybrid working with two days from home and three days on site.