Service development manager jobs in somers town, greater london

Events Intern (x2)

Contract: FTC from 30 September 2025 until 20 December 2025.

Salary: £25, 207 pro-rata (London Living Wage: £13.85 per hour)

Working pattern: Full-time 35hrs Mon-Fri | Staff can opt to work 32hrs over 4 days each week at no loss of salary

Location: Hybrid | We ask that staff spend at least 60% of their time at our London office.

Closing date: Monday 18th August 2025, 9:00am

Interviews: w/c 25 August 2025

We are looking for 2 paid interns to join our Events Team and support in the delivery of our Annual Meeting, an exciting 4-day event in Edinburgh!

The BES Annual Meeting is Europe’s largest and most influential annual event dedicated to ecology, bringing together more than 1,500 ecologists from around the world. The 2025 BES Annual Meeting will take place in Edinburgh 15-18 December, with a limited online programme delivered alongside the in-person event.

The Events Interns will support the delivery of the Annual Meeting as an integral part of the Events Team. You will get the chance to develop your skills in a wide range of areas and gain hands-on experience in event management.

This is an unrivalled opportunity for individuals wanting to gain experience in event management. If you are interested in developing your skills to work within the events industry, you know the importance of good customer service, and have a very strong eye for detail, this is for you.

Requirements
Reporting to the Events Manager, the Events Intern will:

• Administer event bookings, confirmation letters, certificates of attendance & receipts through the CRM database

• Administer the Events Team’s shared inbox and respond to delegate queries

• Create pre-conference information for delegates

• Arrange order and delivery of conference materials

• Assist with collecting information for the online conference agenda

• Take ownership of a particular element of the Annual Meeting

• Assist in the set up and development of the online conference platform

• Provide onsite and online delegate support

• Support online sessions run through the online conference platform

• Oversee event pages on the BES website and update website copy

• Create collateral to promote and support the delivery of the event

Interested? In your application, please include:
Your CV - no more than 2x A4 sides detailing your education, training
and work history, as well as any relevant key skills

A covering letter - no more than 1x A4 side explaining why you wish to
undertake this role at the BES

A short question to help us get to know you

Your Equality and Diversity information - this voluntary information
helps us to assess the diversity of our recruitment and further improve
recruitment processes in future. It has no bearing on the success of your
application and is not considering as part of the shortlisting process.

Applicants must have the right to live and work in the UK. Successful applicants will need to provide evidence that they have the right to live and work in the UK. The BES is unable to provide visa sponsorship and unable to hire anyone living outside the UK.

Do you have Salesforce skills or experience and passion for making a real difference?

We need someone with solid Salesforce technical skills who enjoys detailed data management work and wants to make a meaningful impact in the charity sector.

Join NASS as our Database Officer and be the technical backbone that powers our mission to transform the lives of people living with axial SpA - an invisible, often misdiagnosed inflammatory condition affecting the spine.

What Makes This Role Special

This role combines essential Salesforce administration skills with a hands-on data management. While you'll need strong Salesforce technical capabilities for system configuration, user management, and troubleshooting, much of your day-to-day work will involve processing and maintaining supporter data. We need someone who values both technical expertise and the precision required for detailed data work.

What You'll Do

Salesforce Administration:

• Manage Salesforce CRM including user management, permissions, system configuration, and security
• Deploy updates, maintain custom fields and flows, and ensure data integrity
• Monitor system performance and troubleshoot technical issues

Data Management & Processing:

• Process and maintain data from multiple external platforms and income sources
• Keep supporter records up to date including addresses, direct debit details, and preferences
• Conduct regular data quality checks, error correction, and reconciliation processes

Reporting & Analytics:

• Generate data reports and create dashboards for management and teams
• Extract and compile data for mailings, campaigns, and impact reporting

Technology & Innovation:

• Support implementation of AI integration (Dataro) and evaluate new Salesforce features
• Maintain platform integrations and support digital technology improvements
• Stay current with Salesforce updates and best practices

Support & Collaboration:

• Develop streamlined data entry processes and documentation
• Support colleagues with database queries and technical issues
• Ensure compliance with GDPR and data protection regulations

Who We're Looking For

We're seeking someone with strong Salesforce CRM administration skills, excellent analytical abilities, and experience in charity fundraising processes. The ideal candidate will have excellent Excel skills, understanding of data protection principles, and the ability to communicate effectively with colleagues across all departments.

For full details of all essential and desirable requirements, please download the complete job description and person specification.

Why Choose NASS?

Join an Established, Trusted Organisation: NASS is the only charity in the UK dedicated to supporting people living with axial SpA. We're a well-established organisation with a strong community focus, recently shortlisted for Medium Charity of the Year at the Third Sector Awards. We transform diagnosis and care for this invisible, often misdiagnosed inflammatory condition. You'll be part of a respected charity that campaigns for early diagnosis, works directly with the NHS to improve services, and builds an active community supporting thousands across the UK.

Competitive Benefits Package:

• Salary: £30,000 - £32,000
• 10% employer pension contribution
• 25 days annual leave plus 3 additional days between Christmas and New Year
• All bank holidays
• Remote or hybrid working with flexible arrangements
• Professional development opportunities and training support
• Employee assistance programme
• Sight tests and spectacle contribution
• Death in service scheme (3x annual salary)
• Full business travel expense reimbursement

Our Culture

In addition to a competitive salary and generous benefits package, we truly value our people. You'll become part of a dedicated team who are supported to use and develop their skills in meaningful work that directly impacts the lives of people living with axial SpA.

Commitment to Equality, Diversity & Inclusion

NASS is proud to welcome everyone. We aim for a truly inclusive culture with talented, diverse teams that represent a variety of backgrounds, perspectives, and skills. We celebrate difference and individuality and encourage everyone to join us and be their whole selves always.

We particularly encourage applications from individuals with lived experience of axial SpA and from underrepresented groups in the charity and technology sectors.

How to Apply

To apply, please submit:

• Your CV highlighting relevant experience.
• A covering letter demonstrating your skills and experience, specifically addressing each key task and specification outlined in the job description.

Application Deadline: 3 September 2025.

Interview Date: 11 September 2025 (in person at our London office).

Contact Information

For informal enquiries about this role, please contact Justyna Potiopa or Dale Webb.

NASS is an equal opportunities employer. This appointment is subject to a 6-month probation period and receipt of two satisfactory references.

World Jewish Relief created the Specialist Training and Employment Programme (STEP) for refugees in 2016 and today we are the largest provider of specialist employment support to people who have experienced forced migration in the UK.STEP aims to support and empower people through a tailored employment programme that addresses the complex barriers that they face when preparing for and ultimately finding work in the UK.   

We support all people who have experienced forced migration, regardless of their proximity to the labour market, to develop the skills and access the opportunities they need to secure sustainable and meaningful employment. We run STEP online and in person programmes across the UK.  Our work now includes specific programming for women refugees, Afghan nationals, Ukrainians and those who have come through the asylum system

We are now expanding our work to deliver (in partnership with the British Council) an English Language and Employment Support Programme for up to 4,000 Ukrainians and Hong Kong BNO status/visa (50% of each community) over the next 12 months.

We have an exciting opportunity for an Operations and Partnerships Manager to oversee the operational and partnership work of STEP which includes infrastructure and process, data and reporting as well as partnerships. Your responsibilities will include:

• Operational responsibility for UK Programmes ensuring processes are in place for a smooth running and high-quality programme. 
• Overseeing allocation of clients to the programme and their Employment Advisor 
• Managing the CRM data cleaning and reporting process and producing monthly and quarterly reporting data from the CRM
• Using advanced Excel skills to analyse results, identify trends and learnings to use data to drive changes and improve the quality of programmes.
• Managing the administration of the programme, including tech and client accessibility and excellent customer service 
• Managing external relationships with the support of UK Programmes team to deliver the programme.

About you

We are looking for candidates who have:

• Demonstrable experience of managing direct delivery Programme operations.
• Knowledge of refugee and/or livelihoods programme is desirable
• Demonstrable experience of line managing a team of people
• A high level of financial literacy to manage and report against programme budgets.
• Strong interpersonal and communication skills
• Experience in Monitoring and Evaluation processes, including using Excel to capture and analyse data
• Advanced knowledge of Excel and budget preparation/management using Excel
• Ability to produce high quality written work under pressure and to deadlines
• Ability to work in agile and fast paced environment
• Ability to network proactively and build relationships with employers and external agencies

Candidates must be UK based and have the right to work in the UK for the duration of the contract

​Benefits

We offer a range of benefits including:

• 23 days holiday pro rata plus bank holidays and Jewish holidays.
• Pension scheme – we contribute 5% to the World Jewish Relief pension scheme.
• Life Insurance – up to 3 times salary to nominated beneficiaries.
• Health Cash Plan – cash back to cover the costs of dental treatment, optical care, specialist consultations and a range of complementary therapies.
• Employee Assistance Programme – free, confidential advice or support with any personal or work. related concerns or free counselling if needed.
• On Friday the office closes at 3pm.

Equality, Diversity and Inclusion

World Jewish Relief promotes equality, diversity and inclusion in our workplace. We invite and welcome applicants from diverse backgrounds. We encourage applications from candidates of different ethnicities, socio-economic backgrounds, race, gender, age, disability, sexual orientation and of faith or none that meet the criteria set out for this role.

You don’t need to be Jewish to work for us, but you must but you must be committed to our faith-based values of Justice, Kindness, Repairing the World and Welcoming the Stranger. We are inspired by these values to work beyond our community, recognising the dignity and potential of all people.

We are striving to build a team reflective of the communities we work with. People with refugee or asylum-seeking backgrounds are experts by experience and are particularly encouraged to apply for this position. If you have first-hand experience of forced migration, please let us know in your application. Additionally, we encourage you to apply even if you do not meet all the requirements that are listed within the person specification. 

We respect that people’s identity is not defined by their past experiences and do not expect candidates to describe their lived experience during the interview process unless they wish to do so. 

To apply

Please upload your CV and a cover letter explaining how you meet the criteria in the person specification. Please refer to the person specification which shows which criteria will be assessed in your CV and cover letter.

Interviews will be held remotely on 22nd August 2025.

Expected start date will be 9th October 2025.

Background to the role

 In April 2024 we launched an ambitious five-year strategy. At the same time, in acknowledgement of the fact that if we are to deliver for older people we need to change as an organisation, we began a process of internal transformation.

Across the organisation trustees, staff and volunteers are working hard together to lead Age UK East London to become more professional, more collaborative and more sustainable. We are proud of the progress we have made; 95% of staff say they would recommend us as a place to work.

This new role, along with a new Operations Coordinator role, has been created to help us make faster progress towards achieving these transformational goals. We’re looking for someone who is highly resourceful, self-motivated and curious and who can model our values (accountable, kind, flexible, inclusive and collaborative) in the way they work.

Job description

Job Purpose

By providing high quality governance and administrative support you will play a critical role in ensuring the smooth operation of our organisation. By supporting our Trustees and SMT you will improve our internal accountability and reduce the administrative burden on our senior team; freeing them to focus on organisational development, on building external relationships and pursuing opportunities which align with our strategy.

Key Tasks

 Overseeing our Governance & Administration:

• You will organise and service the Trustee Board and Board Committee meetings, including agendas, minute-taking, follow-ups on actions, ensuring compliance with governing documents and charity law.
• Be the key contact for trustees, including overseeing their recruitment, induction and training.
• Better connect our governance and management processes through improving alignment of our Trustee and management reporting cycles and coordinating meetings and the delivery of Exec reports.
• Act as company secretary and ensure the Company House and Charity Commission websites are kept up to date.

Supporting our Executive team:

• Manage the CEO's diary, coordinate and prepare for SMT meetings, and monthly whole team meetings, maintain action logs, and provide proactive support in work planning.
• Lead on liaison with, and reports to, Age UK national. This will include coordinating visits and the collection of data.
• Develop and oversee our internal knowledge sharing systems
• Ensure our intranet is up to date and our new SharePoint file structure is maintained.

 General

• To meet regularly with line manager for support, supervision and appraisal.
• To attend team and staff meetings, (and other meetings) as required.
• To undertake any other duties within the competence of the post holder as may be required from time to time for the continued smooth running of Age UK East London.
• To undertake all training required to fulfil the role.
• To carry out the duties of the post in accordance with Age UK’s East London’s policies and procedures including EDI, Health & Safety, Confidentiality, Complaints, GDPR, Safeguarding Vulnerable Adults and Children.

 Functional Links

• The role reports to the CE
• Close working relationship is required with the other members of SMT, the Chair of trustees and other members of the board.

Person Specification

Research shows that while middle class white men tend to apply for job when they meet around 60% of the criteria, women, people from the global majority, and people from other marginalised groups that encounter systematic discrimination tend to apply only when they meet all criteria. So, if you think you have what it takes, but don’t meet every single aspect of the job description, please still apply!

Experience

Essential

• Experience providing high-level administrative support to a senior team or a senior leader.
• Experience of minute taking Experience maintaining internal systems such as SharePoint, document storage, or intranet platforms.

Desirable

• Voluntary sector experience.
• Working with a trustee board.
• Experience acting as Company Secretary or supporting governance compliance.
• Experience of recruiting at board level.

Knowledge & Understanding

Essential

• Understanding of confidentiality and data protection principles.
• Understanding of EDI and a commitment to working in an anti-racist and non-discriminatory way.
• Knowledge of the structure and roles within a charity, including the role of trustees.

Desirable

• Of charity governance, and business planning processes and accountabilities.
• Knowledge of Company secretary role and responsibilities via training or experience

Skills/Attributes

Essential

• High level IT skills in Microsoft Office .Good understanding of the capabilities and potential of 365
• Organisational Skills: Ability to manage calendars, meetings and documents efficiently
• Verbal & Written Communication: Must be able to communicate clearly, professionally and tactfully with internal and external stakeholders.
• Time Management: Ability to prioritise tasks and manage multiple deadlines.
• Attention to Detail: Must be able to ensure accuracy in communication, scheduling, and documentation and take accurate minutes.
• Can demonstrate AUKEL values (accountable, kind, flexible, inclusive, collaborative) in the way the service is delivered.
• Commitment to learning and development and reflective practise.

Desirable

• Advanced AI skills

Additional Requirements

• Ideally, we would like the post holder to attend our evening trustee meetings (four a quarter, two online and two in person). This time will be available to be taken back in lieu. However, for the right candidate we can be flexible about this requirement.
• As Age UK East London works with children and vulnerable adults the post holder will be required to have a satisfactory enhanced DBS certificate. A criminal record will not necessarily, but may be, a bar to obtaining a position with the organisation.

Additional Information

• This job description is not intended to be exhaustive, but rather to clearly define the fundamental purpose, responsibilities and deliverables for the role.
• In addition to the contents of this role description, employees are expected to undertake any and all other reasonable and related tasks allocated by line management.
• Should you be successful in this role this job description will not form part of your terms and conditions

Westway Trust are seeking an experienced and confident Team Administrator to provide efficient and effective administrative support to the Property Department, playing a key role in ensuring the annual cycle of organisational requirements in terms of administration are well planned, on track and delivered by the relevant part of the team. 

You will be a friendly, motivated and pro-active Administrator who will be highly organised to drive a number of competing work packages. You’ll be comfortable in connecting with colleagues, tenants and key partners and stakeholders on the Westway Trust 23 acres estate, with the ability to listen and gather a range of source material and feed these back into the work of the Property Team.

If you thrive in a dynamic and fast-paced environment, enjoy problem-solving and working collaboratively, and will be committed to supporting the North Kensington community, this role could be for you.

Key responsibilities of the role include but are not limited to:

• Provide efficient and effective administrative support to the Head of Property and the Property Managers, including the scheduling of team meetings.
• You will ensure time is set aside by the whole team to meet organisational goals, such as performance reviews, work to achieve the organisation’s annual audit, service charge reconciliation, and contractor reviews.
• Schedule in key team tasks within the peaks and troughs of the range of team activities.
• Initial point of contact for enquiries to the Property team.
• Manage routine office duties such as invoice requests and expenses.
• Upkeep and maintenance of databases.
• Schedule Committee Meetings and attend in the capacity of the minute taker. Work with the team to prepare and collate the papers. 
• You may be asked to organise emails, create presentations, and work within the teams filing system.
• You will receive reports from key team members and ensure they are ready to present through the Governance.
• You will co-ordinate and collage high level data collection provided by others for upward reporting.
• You will ensure key project information regarding estate development is circulated to the lettings and leasing side of the Property Team’s operation. 

Essential Experience, Skills and Attributes

• Minimum 5 years’ administration experience working on multiple work streams, in a busy office, with strong organisational and time management skills.
• Experience of designing and delivering high quality, proactive project administration.
• Experience of scheduling and dealing with Committees.
• Proficient IT skills, across Microsoft Office, and willing to learn new systems.
• Excellent written and verbal communication skills with the ability to create presentations and other communications.
• Experience of research.
• Experience of creating useful templates to support projects.
• Experience in prioritising competing demands and workloads.
• Experience of team-working and collaboration with an eye for detail.
• You will be assertive, able to use your own initiative and capable of managing upwards with tact.
• Understanding of Equalities, Diversity and Inclusion and commitment to working with and for diverse 

Desirable 

• Experience within any field of Property, Construction, or Estate Management
• A good understanding of the local area (North Kensington).

Benefits of working with us:

• Great location in the heart of Portobello, North Kensington
• Generous holiday entitlement of 25 days per year + statutory bank holidays
• Sick pay scheme
• Investor in People (IiP) employer
• Free gym membership at health club one minute walk from the office
• Pension scheme
• Life Assurance
• Season ticket / bicycle loan
• Free eye test voucher

The application deadline is Tuesday 26 August 2025 when applications will be reviewed and shortlisted for interview.  However, we reserve the right to close the application early. An early application is strongly recommended. Please apply directly from our website.

Community Fundraising Manager - Remote or Hybrid

 
Hope and Homes for Children is looking for a talented Community Fundraising Manager to join its Public Engagement team and help millions of separated children get Back to Family.
 
About the role:
 
As our Community Fundraising Manager, you’ll be joining us during an exciting period of growth as part of an innovative, motivated team. You’ll be stewarding our existing community supporters as well as working to develop new fundraising products that will grow our global community of supporters.
 
About you:
 
We are looking for a talented fundraiser and relationship manager who is excited and inspired by how individuals and groups of individuals turn their passion into fundraising and support-raising for a cause. You will be a self-starter with the ability to creatively and strategically engage supporters and potential supporters in active fundraising.
 
About Hope and Homes for Children:
 
Orphanages don’t protect children, they harm them. Put simply: the last thing an orphanage can provide is the first thing a child needs - someone to love them. Science shows what we all know that the bond between a child and their family is vital for their development. Decades of evidence proves that orphanages harm children, subjecting them to high levels of abuse, as well as extreme neglect. Children always belong in families. They need protection, encouragement, play, laughter and love. They need somewhere to call home and someone to love them. You can help us make this a reality for children.

Salary: £35,000 to £39,000 per annum, including any London weighting if applicable.
Location: Remote working with quarterly travel to the London or Salisbury office for meetings, or office based with flexible and home-working options for part of the week.
Hours: 37.5 hours per week.
Closing Date:  The final cut off for applications is 7 September 2025 so please get in touch if you have the right skills, experience and passion for our cause.
 
To apply, please upload your CV and a brief covering letter (500 words max) indicating why you are interested in joining us and (reflecting on the role profile) why you believe your skills and experience make you suitable for the role.
 
Other information: This post requires the post holder to have the right to work in the UK and will be subject to a DBS check.
 
Hope and Homes for Children actively encourages diversity, equity and inclusion, and we look to recruit a diverse range of people to reflect the communities in which we live, as we believe this will strengthen our ability to deliver our mission of eliminating orphanages.
 
You may also have experience in the following: Community & Events Fundraiser, Fundraising Officer, Fundraising and Events Coordinator, Event Fundraiser, Marketing Assistant, Community Fundraiser, Direct Marketing, Events Coordinator, Community Fundraising, Events Assistant, Third Sector, Charity, Not for Profit, Fundraiser, Fundraising Assistant, Marketing Executive, Marketing Officer, Sales Executive, Sales Assistant, etc
 
REF-223 244

Partnerships Executive (Interim)

The Partnerships Executive plays a key role in developing CST’s commercial relationships. Their primary responsibility is to secure conference exhibition sales to meet budget targets and manage all aspects of the exhibitor experience from prospecting to on-the-day support, to post-event communications. They also manage listings in the Directory of Services and work closely with the Partnerships Manager to support the prospecting process.

Reporting to: Partnerships Manager

Key responsibilities

1. Ensure that exhibition sales targets are met for each CST conference.

2. Maintain the CRM for commercial organisations, including creating and managing prospect groups and executing effective exhibition sales campaigns.

3. Create and maintain relevant webforms.

4. Provide excellent end-to-end support for exhibitors, including in person at larger conferences to ensure that all exhibitors’ needs are met on the day.

5. Gather feedback from exhibitors on the quality of their experience and report on what worked well and areas for improvement following each event.

6. Maintain and update marketing collateral to support CST’s commercial activities such as brochures, floorplans, briefings and manuals.

7. Cross-promote the Directory of Services to exhibitors along with other opportunities to work with CST where relevant.

8. Manage the sales and onboarding process for the Directory of Services, including overseeing the references, undertaken by a third party, sending out agreements and liaising with the marketing team on the promotion of new suppliers.

9. Support the Partnerships Manager in the development of the commercial pipeline for CST partnerships by holding initial meetings with new prospects and identifying opportunities for engagement.

Skills and Qualities of Applicant 

• Excellent customer facing skills
• Good communication
• Strong organisation skills and good attention to detail
• Independent worker
• Proactive and takes initiative
• Creative and solutions oriented
• Approachable and friendly
• A helpful team player
• Background and Experience 
• Sales experience appreciated •
• Target oriented
• Events/service industry experience beneficial

Interviews to be held via Microsoft Teams

Contract start Date: Immediately, temporary lasting until June 2026

We reserve the right to close the advert early dependant on candidate responses volume.

Salary: £24,570.00 per annum pro-rated, plus £5023.71 London Weighting pro-rated

Location: Greenwich

Contract: Permanent

Hours: Part time, 30 per week

Closing date: Tuesday 12th August 2025 at 11:30pm

We're looking for an inspirational people person to join us as a Assistant Shop Manager in our brand-new South London Boutique Shelter Shop in Greenwich opening September 2025. This is an new exciting opportunityto join Shelter opening their newest shop and we'd like you to join us to help raise vital funds for homeless and badly housed people.

You will work closely with the Shop Manager to ensure the shop looks welcoming, visually appealing and the team of volunteers are motivated and keen to engage with customers and maximise sales.

About the role

You will assist the Shop Manager in the recruitment, support and development of a strong community focused shop team and empower them to maximise Shelter's income. Representing Shelter in your local community, ensuring that you and your team share your knowledge of Shelter's cause with customers, volunteers, donors and potential Shelter clients will also be important aspects of the role. You will always ensure a safe, clean, bright and happy environment for your team to work in and for your customers to shop in, in turn attracting potential donors and volunteers.

About you

You are a naturally energetic person with an enthusiasm for managing and empowering people. You know how to recruit and develop a team of volunteers, and your extraordinary motivational skills will enable you to inspire your team to increase sales and control costs. Above all, you are ready to take on a new challenge and have a keen interest in Shelter's cause.

Apply to be part of our team and be the change you want to see in society.

Benefits 

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

How to Apply

Please click ‘Apply for Job’ below. You are required to submit a CV and a supporting statement. Please provide specific examples of how you meet the criteria in the 'About you' section of this advert, following the STAR format, and ensure you demonstrate how you address the behaviours below throughout your responses:

• We prioritise diversity and have an inclusive and open mindset

Any applications submitted without a supporting statement will not be considered

About Shelter

Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything,

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.

Safeguarding statement

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

About us 

The Refugee Council is the nation’s refugee charity. Together with community groups, partners and volunteers, we help people who have escaped war and persecution to rebuild their lives, integrate into communities, and play their part in Britain. Born in the aftermath of World War II, our frontline services support over 14,000 refugees each year to find safety, get to know their neighbours, and enter education, training or work. We share our evidence and expertise with policymakers to help build integrated communities where everyone can contribute. 

About the role 

This role leads our individual giving fundraising through direct marketing and supporter care, helping grow sustainable income and engagement. It plays a vital part in delivering the Refugee Council’s strategy to expand our supporter base and amplify positive narratives about refugees.

Responsibilities include line management, using insights to inform strategy, ensuring brand alignment, and compliance with data and fundraising regulations. The ideal candidate will have experience in supporter acquisition across digital and offline channels, campaign planning and analysis, agency management, and donor databases. Strong communication, organisational skills, and a collaborative approach are essential. 

Staff benefits 

To reward our staff for the value they bring, we offer a variety of enhanced terms and conditions and a wide range of benefits, including: 

• Training & Development 
• Employee Assistance Programme 
• Pension Scheme 
• Work Life Balance Policies 
• Employer-Sponsored Volunteering 
• And more. 

Let’s work together to improve the lives of refugees in the UK - apply on our website today. 

Closing date: Monday, 1st September 2025.

Interview date: Tuesday, 9th September 2025.

Ensuring that the Refugee Council is an inclusive and accessible place to work is important to us. We want to enable people from different backgrounds to apply and thrive with us. We believe our recruitment process enables that and are also happy to make adjustments on request. 

Healthwatch City of London are looking for an enthusiastic and experienced communications and engagement officer to ensure that the patient and service users voice is at the heart of Health and Social Care decision making.  The successful candidate will drive engagement with the local community, creating visibility of our work to residents and partners. You will also be responsible for the management of our volunteer team and the exciting projects they undertake.

This part time role (4 days a week) is within a busy small team representing the residents, workers and students of the City of London. Healthwatch City of London are the independent champion for people who use health and social care services. We’re here to make sure that those running services, put people at the heart of care. Our sole purpose is to understand the needs, experiences and concerns of people who use health and social care services, and to speak out on their behalf. We also work to get services right for the future.

You’ll also be representing our organisation at network meetings across all the various Health and Social Care providers, charity partners and patient groups across North East London.

Role purpose

Working closely with the General Manager and Trustees you will develop and deliver the communications and engagement strategy for the organisation, making sure the patients voice is at the heart of everything we do. You will write monthly newsletters, daily social media posts, organise and manage engagement and information events and produce statutory publications. You will also deliver the volunteer strategy by recruiting and managing a wide-ranging volunteer team and identifying relevant projects which enhance and deliver on Healthwatch City of London objectives. 

We help EU citizens, who made a home in the UK, to secure their immigration status under the EU Settlement Scheme, and retain their rights to live, work, travel and thrive following the upheavals of Brexit.

We seek an experienced, proactive adviser to provide expert advice remotely to EU citizens across the UK with occasional face-to-face advice sessions and meetings.

You will hold IAA Level 1 or 2 accreditation and you will be able to manage volunteers to help with service delivery. 

The role also involves preparing short, simple, written guidance on changes to Home Office policies.

Ability to speak another European language is essential. Due to current demand, Italian is preferred.

Starting Salary - £31,613 (including London Weighting)

Location: Office Based - London

Job Profile

Are you interested in an opportunity in the charity sector? Would you like to develop an understanding of internal processes and liaise with multiple teams in the organisation? Are you someone who likes to work with money, data and people? 

The post holder will contribute to ensuring the Supporter Donations Team (SDT) manages and administers supporter donation activity on behalf of CAFOD, providing a high level of supporter care while delivering within agreed service levels and Key Performance Indicators. SDT has the overall responsibility for managing and thanking all supporter donations to CAFOD made through a variety of channels and schemes. SDT works within the Finance and infrastructure group, liaises across all teams in CAFOD, and external service providers to ensure donations are processed within agreed service levels and quality standards. Due to the nature of SDT’s role, SDT has particularly close ties to CAFOD Fundraising activities and actively engages in our fundraising programmes and schemes. 

Accountability 

The post holder reports to the Supporter Donations Manager and will work alongside a team of Supporter Donation Assistants, collectively delivering the team’s key aims and responsibilities. 

Key Responsibilities 

Supporter Care: 

• Handle telephone, email and postal enquiries from supporters; identifying and resolving queries in a prompt, warm and sensitive way. 

• Provide phone cover to the Supporter Care team as required. 

• Provide Reception training to the Supporter Care team as required. 

Donations: 

• Accurately code donations received, ensuring agreed departmental procedures are followed. 

• Process, set up and administer instructions and payments through a variety of donations channels and schemes such as Online, Direct Debit, standing orders, BACs, Payroll giving schemes and online giving platforms. 

• Input and maintain data on CAFOD’s supporter database, ensuring high degrees of accuracy on our donor records.

• File and archive financial data, while adhering to strict audit controls. 

Gift Aid: 

• Understand Gift Aid and its application within CAFOD. 

• Assist with all aspects of tax-effective giving, in accordance with agreed procedures and priorities, including preparation of regular tax claims for submission to HMRC. 

Thanking: 

• Produce and dispatch letters to thank and acknowledge donations received. 

• Write bespoke letters of thanks to supporters to respond to exceptional donations and provide a personal touch. 

• Contribute to ongoing enhancement and improvement of supporter thanking 

Post/banking: 

• Assist with all incoming and outgoing postal duties held by SDT to maximise effectiveness of processes and delivery of key service levels. 

• Preparation of daily banking, cash handling and initial reconciliation of all monies received daily. 

Safeguarding  

All CAFOD staff share responsibility to promote and maintain a strong safeguarding culture, including identifying the key actions they should take given their role and responsibilities. 

Person Specification

Understanding our context  

• Understanding Catholic identity - Show an understanding of and work with the Catholic community to further CAFOD's mission. 

• Understanding CAFOD - Demonstrate how both CAFOD’s and Catholic values influence all our work internally and externally. 

• Understanding international development – Have an understanding of the nature and causes of world poverty and how it affects different individuals, groups and communities 

Working together  

• Managing ourselves – Happy to take on additional responsibility to help the team or others under pressure. 

• Working with others – Build collaborative relationships across CAFOD and with external partners, donors and suppliers. 

• Communicating - Ensure others fully understand what has been discussed and agreed. Make timely contributions to decisions. 

• Looking outwards – Build cooperative, professional relationships with partners, supporters, donors, suppliers and the communities we serve 

 Making change happen  

• Managing resources - Offer ideas to improve information systems and processes to reduce costs and improve efficiency. 

• Achieving results - Look for better processes and ways of working to achieve results. 

• Managing our performance - Agreeing realistic deadlines and measurable objectives for myself, others and the team.

• Taking the lead - Take a lead in identifying solutions and making change happen 

Job Specific Competencies 

• Displays a methodical approach to administrative tasks to meet processing deadlines, whilst maintaining an excellent standard of attention to detail and accuracy. 

• Ability to communicate professionally with supporters, from individual givers to religious communities. 

• Displays excellent written and verbal communication skills. 

• Ability to build strong collaborative relationships with colleagues.

Desirable Criteria  

• Experience with a CRM software/ database 

Safeguarding for Children and Vulnerable Adults  

CAFOD recognises the personal dignity and rights of children and vulnerable adults, towards whom it has a special responsibility and a duty of care and respect.  CAFOD, and all its staff and volunteers, undertake to do all in our power to create a safe environment for children, young people and vulnerable adults and to prevent their physical, sexual or emotional abuse.  CAFOD is committed to acting at all times in the best interests of children and vulnerable adults, seeing these interests as paramount.  Any candidate offered a job with CAFOD will be expected to adhere to CAFOD’s Safeguarding policy and sign CAFOD’s Code of Behaviour as an appendix to their contract of employment and agree to conduct themselves in accordance with the provisions of these documents.

All offers of employment will be subject to satisfactory references, and appropriate screening checks can include criminal records and terrorism finance checks. CAFOD also participates in the Inter Agency Misconduct Disclosure Scheme. In line with this Scheme, we will request information from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms his/her understanding of these recruitment procedures. 

Please click here for a full list of CAFOD’s Staff Benefits 

Come and join us and help make a real difference in the lives of the world’s poorest communities. 

CAFOD is an equal opportunities employer. Recruitment and selection procedures reflect our commitment to safeguarding children and vulnerable adults. 

�� Location: Hybrid (expectation to travel for team days/as business requires)

⌚ Contract Type: Permanent, 35 hours per week

�� Salary: Starting from £64,866.26 - £78,488.17 dependent on experience and location

What is a Head of Digital, Data and Technology? 

As the Head of DDaT Portfolio Delivery, you will leverage your extensive experience and deep understanding of the technical project lifecycle and key delivery methodologies. Proficiency in Agile, Scrum, DevOps, and Waterfall frameworks is essential for effective governance and optimisation of complex project portfolios.

This role offers a unique opportunity to apply your skills and passion for change in a growing healthcare organisation, supporting over 110,000 clients annually.

You will collaborate closely with various heads of departments and colleagues across the business to ensure all DDaT deliveries are strategically aligned, rigorously tested, delivered on time and within budget, and fully adopted by the business. This role drives seamless execution from small enhancements to large-scale projects, enhancing the client journey, operational efficiency, and business impact for MSI UK.

What can we offer you?

• �� Expenses incurred while traveling outside your base location will be reimbursed.
• �� Birthday Bonus with an additional day of annual leave dedicated to celebrating your birthday and long service recognition rewards programme 
• �� Perks and discounts at over 4000 retail and hospitality outlets through the Blue Light Card

In addition to the perks outlined above, there are many more benefits alongside what is written above for you to enjoy. Find out more during your interview!

What you’ll be doing:

The role of the Head of DDaT Portfolio Delivery will have:

• Deep understanding of software development, IT infrastructure, DevOps, Agile, and Scrum practices, with experience in AI, ML, RPA, UX, design, end-user testing, and requirements gathering.
• Ability to analyse complex problems, devise solutions, and make informed decisions under pressure.
• Identify risks, implement mitigation strategies, and ensure projects stay on track.
• Ensure deliverables meet standards through effective QA and testing protocols, with continuous monitoring and evaluation.
• Comprehensive understanding of project lifecycles, tailoring Agile, Scrum, and Waterfall methodologies for timely, budget-compliant delivery.
• Capable of troubleshooting technical issues and understanding software or product development intricacies.
• Expertise in system architecture, DevOps, risk management, ITIL, technical documentation, and programming languages.
• Oversee testing quality internally and with vendors, ensuring robust methodologies and evidence collection.
• Familiarity with technologies used, capable of troubleshooting technical issues.

What we’re looking for:

• Extensive experience delivering complex digital and tech-enabled programs, with deep knowledge of healthcare technology ecosystems (e.g., NHS Digital, EPRs, FHIR, GDPR, DSPT).
• Proficient in Agile, Scrum, DevOps, SAFe, Lean, and Waterfall, ensuring efficient delivery across cross-functional teams.
• Proven leadership in digital/data/technology strategy, including authoring and presenting strategic documents to executive teams.
• Skilled in developing and deploying client-facing digital solutions (e.g., portals, remote monitoring, digital health apps), ensuring compliance, usability, and smooth go-live transitions.
• Strong stakeholder engagement and vendor management skills, including RFPs and procurement via NHS frameworks (G-Cloud, Digital Marketplace).
• Expertise in demand and capacity planning for DDaT, aligning delivery with business needs, compliance, and budget.
• Experienced in BI and data strategy projects, including integration, analytics, automation, and emerging technologies (RPA, AI, ML).
• Able to gather technical requirements aligned with business goals and system capabilities.
• Skilled in measuring ROI on tech initiatives using KPIs and cost-benefit analysis.
• Strong project management skills across the full lifecycle, blending PRINCE2 governance with Agile and Waterfall delivery.
• Experienced in Agile product development—from strategy to launch—and translating complex technical concepts for non-technical audiences.
• Deep knowledge of emerging digital trends and their strategic applications.
• Flexible to travel and work outside core hours as required.
• Established and led PMO practices to ensure strategic alignment, risk management, resource planning, and continuous improvement.

About the role

We are looking for an enthusiastic Editorial Manager to join the Royal College of Obstetricians and Gynaecologists (RCOG). This is an exciting opportunity to help shape the future of women's healthcare by ensuring the development of high-quality, accessible information for women, partners, relatives and carers. As part of our team, you will play a key role in the production of information that supports better health outcomes for women, girls, and people, aligned with RCOG’ mission.

You will be working in a collaborative, values-driven environment, helping to create clear, concise and impactful patient information that contributes to improving women’s experiences of health care.

Responsibilities:

In this role, you will work with the Patient Information Committee, the other Guidance Editorial Managers, the Senior Guidance Editorial Manager and the Head of Guidance to:

• manage the development and production of RCOG patient information
• copyedit and proofread successive drafts of patient information to ensure they accurate and easy to understand
• prepare accompanying audio versions of the patient information written information and visual resources as appropriate
• contribute to improving RCOG patient information.

For the full list of key responsibilities, please check the recruitment pack.

This is a fantastic opportunity to make a real impact on women’s healthcare while advancing your career in an innovative and supportive team.

About you

We are looking for someone who:

• has experience of managing the development of patient information
• has experience of working with service-users and people with lived experience to co-produce patient information resources
• is comfortable communicating with clinical and non-clinical staff at all levels
• has strong editorial and organisational skills
• has InDesign, Canva and Adobe Audition (or similar) experience.

This position is well-suited to someone with a passion for women’s health care, who enjoys a busy and varied workload and working alongside people with lived experience and healthcare professionals to produce high quality information.

Our culture and benefits

As a key member of the team, you will be located in our offices in London Bridge. We offer a friendly, values led working culture with an excellent benefits package that includes:

• Agile and flexible working environment and free lunch onsite
• 25 days annual leave, plus bank holidays (pro rata) and office closure from 25 December to 1 January
• 10% pension contribution after probation
• Enhanced wellbeing and family support
• Interest-free bike and season ticket loans after probation
• Tailored Learning and Development and study leave
• Affinity staff networks
• Life assurance and income protection schemes
• Lifestyle discounts

For a full list of the benefits we offer, please visit our careers site.

How to apply

• Closing date: 10.00am on Friday 15 August 2025
• We encourage candidates to apply early and reserve the right to close the advert and appoint before the closing date.
• We hope to interviewing candidates w/c 25 August 2025

Please note: We are only accepting applicants with a right to work in the UK; we are unable to sponsor people requiring a work visa.

About us

The RCOG is a professional membership association dedicated to improving women’s health care across the world. We do this by setting standards for clinical practice, providing doctors with training and lifelong learning, and working with partners to advocate for women’s health and health care across their life course. We are a global leader in this specialist area, supporting 18,000 members in the UK and internationally.

We are a values-led organisation placing high standards, innovation, openness, inclusiveness and trust at the centre of all we do.

The Team

The Guidance Team is part of the Clinical Quality (CQ) team in the RCOG Education and Clinical Quality directorate. Clinical Quality is responsible for a range of outputs, products and services that champion and facilitate the safe care of women, girls and their babies across the UK, via quality improvement and clinical audit activities informed by evidence-based practice.

We deliver the activities above through three workstream areas.

• Guidance and patient information – commissioning, development and production of RCOG guidance and patient information.
• CQ Projects – managing and supporting the portfolio of externally-funded projects in research, quality improvement and audit in the College.
• CQ Operations – the CQ Operations Team provide operational support and governance to ensure CQ runs effectively as well as planning and executing the strategy to develop CQ and ensure its sustainability.

The work of the Clinical Quality team is overseen and directed by the Clinical Quality Board and Clinical Quality Assurance Group committees and also informed by the Academic Board.

This is a unique opportunity to work with leading academics and clinicians in the field of women’s health and with leading charities and national organisations taking the lead to improve the outcomes and experiences of women and girls accessing obstetrics, gynaecology and maternity care.