Service development manager jobs

Number of Positions: 2

37.5 hrs a week - 5 days out of 7 - Monday to Sunday - 24/7 shared rota

Our Vacancy

Care Support Worker – Help People Live Their Best Lives Every Day 

Do you love making a difference? Are you the kind of person who brings warmth, energy, and compassion wherever you go? As a Care Support Worker at Peabody, you’ll be a vital part of someone’s journey—helping them live independently, confidently, and joyfully.

Whether it’s supporting with daily routines, encouraging hobbies, or simply being a kind presence, you’ll help people feel safe, heard, and empowered. This is a role where your care truly counts—and where every day brings new opportunities to brighten someone’s life.

Charles Harper House is a supported housing service for people with learning disabilities and sensory impairments, such as visual or hearing loss. The scheme consists of eight self-contained flats, two on-site offices, a communal area, and a large garden. Staff in the service are trained in British Sign Language (BSL), so a willingness to gain this qualification is essential.

What You’ll Do

• Support people with personal care, health needs, and daily living tasks
• Help individuals express themselves and make choices that matter to them
• Encourage hobbies, interests, and community activities
• Build strong relationships with families, friends, and professionals
• Keep homes safe, clean, and comfortable
• Work flexibly across services—including evenings, weekends, and overnight shifts
• Maintain accurate records and contribute to reviews and team meetings
• Promote health, safety, and uphold quality standards

What You’ll Need

• A kind heart and a compassionate mindset
• A sense of humour and a resilient attitude
• Great communication skills and a team spirit
• Willingness to work flexibly, including unsociable hours
• Respect for diversity and individual needs
• Ability to maintain accurate records and meet deadlines
• A satisfactory DBS check
• Qualified in British Sign Language (Level 2 or above) – desirable but not essential
• Experience in care or support (voluntary or paid) – desirable but not essential
• Care Certificate or NVQ Level 2 in Health & Social Care – desirable but not essential

Why Join Us?

When you join Peabody, you’re joining a team guided by our values:
Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together.
We believe in creating a workplace where everyone feels supported, included, and empowered.

What We Offer

• 25 days annual leave, plus bank holidays
• Two paid volunteering days each year
• Flexible benefits scheme and discount portal
• Life assurance at 4x your salary
• Up to 10% pension contribution
• Paid training and development opportunities
• Employee assistance programme
• Staff recognition scheme

Please Read Before Applying

This role follows a 24/7 working pattern, which includes overnight shifts, weekends, and bank holidays. You’ll need to be flexible and ready to support people when they need you most.

If this sounds like we are right for you and you’d love to be part of Peabody, we’d like to hear from you.
 
Please apply now by submitting an anonymised CV and a short statement explaining why you’re the perfect fit for this role.

Closing date: 6th January 2026

Interviews will be ongoing and will take place by no later than Friday 16th January 2026.

PLEASE NOTE: As an employer, Peabody does not provide sponsorship as a licenced UK employer.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

The National Youth Orchestra is the UK’s leading organisation championing orchestral music as a powerful agent for teenage development.

We activate teenagers’ confidence, optimism and skills to play their part in the world today, through performing and sharing extraordinary music.

We are looking for a Youth Support Co-ordinator to help deliver pastoral care and safeguarding across NYO’s national programme. This role is central to ensuring that young people feel happy, listened to and secure while participating in NYO activities. It blends practical organisation, careful administration and a young person-centred approach to embed NYO’s ethos into every aspect of delivery.

You will coordinate the recruitment, induction and deployment of our freelance Support Team, and provide high-quality administrative and logistical support for all youth-facing activities. You’ll be confident handling conversations with teenagers and their parents/carers, managing sensitive information with discretion, and supporting the smooth running of travel, accommodation and project logistics. You will also assist with casework administration, help deliver care plans with the NYO Nurse and project leads, and ensure accurate records in Salesforce.

This is an excellent early-career opportunity to play a key role in supporting young people’s wellbeing and development through music. You’ll work closely with colleagues across the organisation, and be a visible, supportive point of contact for young people and staff on the ground.

At the National Youth Orchestra, you'll work as part of a supportive, friendly, and adventurous staff team. Learning and personal growth are intrinsic to every role.

Our offices near Holborn in central London are a hive of activity, a space for collaboration and ideas. Hybrid working is standard for most roles, with a flexible and supportive culture. NYO offers a season ticket loan scheme, cycle-to-work scheme, health cash plan, retail and entertainment discounts, and a 24/7 counselling and support helpline.

Deadline for applications: 10am, Monday 12 January 2026

York – with travel to Selby, Northallerton and Harrogate

Ref PWN-251

Closing date: 07 January 2026 at 9am.

Are you a driven, collaborative and compassionate individual with a proven record of working with male adults in the criminal justice system, whether in the community or in prisons?  Do you have experience of engaging successfully with challenging people, for example people who have complex needs, people who are reluctant to discuss their needs, or people who are angry and confused?

If so, St Giles Trust is looking for a Personal Wellbeing Navigator to oversee the delivery of Personal Wellbeing services to referrals of community offenders and prison leavers, including families, made by the Probation Service in North Yorkshire.

About St Giles Trust

An ambitious, well-established charity that helps people facing adversity to find jobs, homes and the right support they need.  Central to our ethos is our belief that people with first-hand experience of successfully overcoming issues such as an offending background, homelessness, addictions and gang involvement, hold the key to positive change in others. 

About this key role
You will provide person-centred support to a caseload of service users who will either be serving community sentences or being released from prison. This will involve undertaking assessment and action planning with individual service users which will result in timely and prescribed outcomes being achieved, and creating a safe and trusting environment, using trauma informed practice to successfully facilitate a supportive and constructive relationship with service users. You will deliver a range of interventions to service users, including group work sessions where required, and work with service users flexibly, meeting and undertaking interventions in a range of prescribed locations across a wide geographical area.

We will also rely on you to develop and maintain positive working relationships with external agencies including Probation, Prisons and partners, and work towards contractual targets and outcomes within agreed timescales and in line with specified quality standards. Using agreed CRM databases, recording all activity relating to caseload and ensuring all information is recorded within agreed deadlines are all also vital aspects of the role.

What we are looking for

• Experience of working with partner agencies either as part of a multi-agency team working towards common objectives or negotiating to establish links to further the aims of a project
• Knowledge of the requirements of managing a caseload, including maintain and updating records, remaining focused on action plan goals and keeping to deadlines
• An understanding of the barriers faced by people with complex and multiple needs
• The ability to assess clients’ needs and provide tailored, client-led support through action planning and interventions involving advice, guidance, advocacy, and coaching
• Impressive interpersonal, relationship-building and communication skills, verbal and written
• A flexible, collaborative and professional approach to your work.

Please note this role requires an Enhanced Adults DBS check.

In return, you can expect a competitive salary, generous leave allowance, staff pension, flexible working, a mentoring programme, an advice and counselling service, clinical therapist sessions, life insurance (4 x annual salary), duvet days, season ticket loan, employee perks programme, eye care voucher and much more.

We are an equity and inclusion-confident employer. We welcome all applications, and we particularly encourage applications from people of the global majority (black, brown, multi- heritage) and those who identify as disabled, neuroexpansive, neurodiverse, with any protected characteristics and/or social barriers or challenges. We value the empowering and informative impact that all lived experiences and diversity of thought can offer the organisation.

St Giles will guarantee to interview all disabled applicants who meet the minimum criteria set out in the Job Description for the vacancy.

Closing date: 07 January 2026 at 9am. Interview date: 15 January 2026

Policy Specialist (children and young people)

Are you interested in improving the lives of children and young people with a learning disability? Can you turn complex ideas into evidence-based policy? Are you a skilled communicator able to influence decision-makers? If so, we would love to hear from you!

We are currently looking for a Policy Specialist to join Mencap. This position sits within the Policy and Public Affairs teams of Mencap’s Campaigns, Advocacy and Activism Directorate (CAA). You will work closely with our influencing, information and advice, campaigning, and research work, as well as sector partners like the Disabled Children's Partnership.

This is an exciting new role to deliver policy change and enhance the rights of children and young people with a learning disability. At a key time to influence Special Educational Needs and Disabilities (SEND) education reform, we are seeking a policy specialist to shape policy work that reflects the needs and experiences of children, young people, and their families. Working within the policy team, you will be responsible for developing evidence-based policy work and influencing decision-makers. 

This is a full time position (37.5 hours per week). We are flexible with your work location, but there may be some occasional travel needed to our London office or Westminster.

You will:

· Translate complex work into clear and persuasive policy briefings, consultation responses and reports.

· Work within wider coalitions of charities, building collaborative relationships and ensuring that the needs and priorities of our community are addressed.

· Develop and expand Mencap’s ‘Policy Shapers’ work, ensuring our work reflects the experiences of children and young people with a learning disability and their families.

· Support our information and advice team, briefing them on important developments, inputting into casework discussions relevant to your areas of work, and supporting the creation of public information resources.

· Represent Mencap at meetings and events, with MPs, civil servants, and sector partners.

· Identify and analyse relevant research to develop evidence-based policy recommendations.

You will bring to this role:

· Experience of working on public policy issues.

· Strong communication skills: experience tailoring your messaging to a variety of different audiences and representing an organisation.

· Experience building positive relationships and working collaboratively to achieve outcomes; able to positively challenge, negotiate and compromise.

· The ability to work on your own initiative while contributing to team priorities and sustain enthusiasm under pressure.

· Experience analysing evidence to develop recommendations.

· Knowledge the issues facing children and young people with a learning disability and/or the SEND system, as well as the wider parliamentary system.

· Passion about making the world a better place for people with a learning disability.

If you're passionate about driving meaningful change for children and young people with a learning disability and you're ready to use your policy expertise to make a real impact, please apply now with an up-to-date CV. This advert has been extended and will now close on Sunday, 4th January, 2026. Interviews are scheduled to take place via Microsoft Teams during the week commencing 12th January 2026.

Benefits

Here at Mencap, we offer an impressive range of benefits designed to support and reward our employees to ensure that our teams feel valued and appreciated.

Our benefits package offers 32 days of paid holiday (including bank holidays, pro rata), along with a range of perks such as discounts at leading high-street retailers, access to health cash plans, interest-free loans, and many more exciting offerings.

For more details on what we have to offer, please see the attached document outlining all the fantastic benefits available to you as a member of our team!

About Mencap

Our vision is for the UK to be the best place in the world for people with a learning disability to live happy and healthy lives.

We're here to support people with a learning disability, their families and their carers. We fight for a kinder, fairer and more inclusive society for people with a learning disability to live in.

At Mencap, everyone works with people with a learning disability either providing support or advice, or alongside one another as colleagues.

Belonging at Mencap is for everyone, every day, everywhere.

· Everyone is expected to treat people well and make Mencap an inclusive organisation.

· Every day we grow and learn. It’s okay to make mistakes but we learn from them and make changes

· Everywhere people will feel respected, valued, and safe to be themselves.

We have Belonging network groups that meet online and are open to all colleagues. The groups include people who identify as Black and Asian, LGBTQIA+, disabled or with a long- term health condition, women, parents and carers, and their allies.

We want to encourage everyone to apply to work at Mencap and we offer a variety of different contract types and working patterns. We’re not looking for specific experience. It is your personality and values that will make you a great colleague. We will train and develop you to succeed in the role you’re applying for.

The internships positions are for a 6-Month basis starting between either January - July or July - December.

This is a unique opportunity to contribute and gain insight into L&W’s high-impact research, policy, and campaigning activity across all areas of our Strategic Plan. You will be responsible for participating in our programme of research, as well as proactively supporting other colleagues across the organisation. 

Duties and Responsibilities

Your principal duties and responsibilities will be to contribute to L&W’s research programme across a range of high-profile and time-critical projects for government, trusts and foundations and other funders. Suitable candidates should demonstrate a commitment to equality and diversity throughout the conduct of their duties.

Assist the L&W research team with qualitative and quantitative data collection and analysis. This may involve review and analysis of national and local data sources, recruitment for qualitative research, conducting depth interviews and focus groups with service users, staff and other stakeholders, and managing and analysing data.

• Carry out literature and evidence reviews, including identifying relevant research evidence, appraising the quality of evidence and writing up key findings.
• Support income generation, in collaboration with other Learning and Work staff, including contributing to the preparation of research proposals.
• Work as part of research project teams and actively participate in project meetings.
• Assist in other tasks to support the work of the research team as required. This will involve some research administration.
• Proof-reading reports, events programmes and marketing material for clarity and accuracy to ensure they meet our high quality standards.
• Demonstrate a commitment to equality of opportunity.

About You

Essential

• Degree in a relevant subject (e.g. social sciences, economics, research methods, etc) or equivalent qualifications or experience in a research capacity.
• Experience of writing for external publication e.g. websites, reports, newsletters.
• Experience of undertaking qualitative and/or quantitative data collection and analysis
• Accuracy and attention to detail, and ability to show initiative and work independently.
• Excellent understanding of Microsoft Office suite (in particular, Word, Excel and PowerPoint)
• Ability to work to deadline and manage multiple, competing priorities.
• Experience of working with vulnerable groups
• A commitment to the values of Learning and Work Institute

Desirable

• Understanding of a range of research and evaluation methodologies and methods.
• Understanding and interest in a subject area of relevance to L&W: adult learning, skills and employment policy and/or practice.
• Experience of working with vulnerable groups

Benefits

-Salary of £25,878 Leicester or £28,475 London pro rata per annum (Living Wage)

- 27 days' holiday, of which 3 are shutdown days in addition to public holidays. This will be prorated based on length of contract.

- Generous company pension scheme with 8% employer contribution

- Group Life Assurance 3*salary

- Hybrid working (with 40%-60% of your time in the office)

- Flexible working practices

- Employee Development Scheme

- Retailer Discounts

- Enhanced occupational maternity, adoption, paternity and shared parental pay

- Enhanced occupational sick pay

- Eye care scheme and flu jab reimbursement benefit

- Employee Assistance & Wellbeing Programme

- Gold award in Investors in People

Anna Freud is seeking a Senior Website Officer to join our world-leading mental health charity for children, young people and their families. Our mission is to close the gap in wellbeing and mental health by advancing, translating, delivering, and sharing the best science and practice with everyone who impacts the lives of children, young people and their families. More information about Anna Freud is available on our website.

Our EDI commitment

We are dedicated to fostering a diverse and inclusive workplace and being an equal opportunities employer, whereby equity, diversity, and inclusion (EDI) are core to our recruitment practices. All candidates who meet the job criteria will be considered for employment, regardless of ethnic origin, religion or belief, gender, sexual orientation, disability, age, socioeconomic background, caring responsibilities and care experience.

We ask candidates to share their diversity dimensions with us to help us identify, tackle and prevent bias across the employee lifecycle. We believe a diverse workforce enhances our ability to support mental health and wellbeing, allowing us to better meet the needs of the children, young people and families we serve.

As a Disability Confident employer, disabled candidates meeting our criteria are guaranteed an interview. Applications are submitted anonymously and assessed using a fair evaluation process based on the criteria set out in our job profiles.

What we offer

We offer a range of staff benefits and you can view them all on our careers page

Alongside our benefits, this role offers real ownership, flexibility, and the chance to do meaningful digital work that makes a tangible difference, all within a supportive, collaborative charity environment.

What you’ll do

As our Senior Website Officer, you’ll take ownership of Anna Freud’s key websites, leading their development, performance and day-to-day management to ensure they are effective, accessible and genuinely useful for the people who rely on them

• Lead and deliver website roadmaps and projects, working with teams across the charity to prioritise, QA and release improvements
• Manage and optimise website content, ensuring pages are accurate, engaging, on-brand and aligned with SEO best practice
• Use analytics, tracking and reporting to understand user behaviour and make data-driven improvements to performance and journeys
• Improve user experience and accessibility through testing, UX/CRO best practice and ongoing optimisation
• Oversee the technical performance of the websites, integrations and workflows, flagging risks and continuously improving ways of working

What you’ll bring

You’re an experienced, hands-on website professional who enjoys owning websites end to end, using insight, testing and strong technical know-how to improve performance, user experience and impact across a complex organisation.

• Strong experience managing and updating websites via a CMS, with the confidence to troubleshoot issues and take day-to-day ownership
• You’re comfortable leading website projects and development work, juggling priorities and working with multiple stakeholders
• Solid knowledge of SEO (on-page and technical), and experience improving search performance through well-planned content and structure
• You’re confident using tools like GA4, GTM and testing platforms, and enjoy turning data into clear insights and decisions
• Experience working with agencies or third parties, and the communication skills needed to keep work moving and expectations aligned

This is a great opportunity if you enjoy having real ownership and visibility over websites that genuinely matter. You’ll be trusted to shape strategy, lead meaningful projects, and see the direct impact of your work in a purpose-led organisation doing nationally recognised work.

Key details

Hours: Full-time: usual working hours are Monday to Friday, 09:00-17:00. Flexible working is possible.

Salary: £40,000 FTE per annum, plus 6% contributory pension scheme

Location: Hybrid (a mixture of home/onsite working): staff are working onsite for at least 20% of their working hours at our London site (4-8 Rodney Street, London N1 9JH)

Contract type: Permanent

Next steps

Closing date for applications: midday (12pm), Thursday, 08 January 2026. Please note that due to high application volumes, we may close this advert early. We encourage you to apply promptly and to keep an eye on our future vacancies for more opportunities.

Notification of interview: shortlisted applicants will be notified no later than Monday, 12 January 2026. During shortlisting, applicants are anonymously assessed using the criteria visible in the Job Profile. Please note: due to the high volume of applications received, we will not be able to provide feedback to unsuccessful applicants.

Interviews: will be held in-person/remotely in week commencing 19 January 2026

How to apply: click on the 'apply now’ button to apply online. We are unable to accept CVs and kindly request no contact from agencies.

We are looking for an enthusiastic Volunteer Officer to plan and deliver our new Volunteer Strategy. This role involves leading and coordinating our voluntary role holders across different roles and integrating with the wider work of the team.

We want someone who is passionate about volunteers and who will rise to the challenge set by our Chief Officer for all our work to have a clear fingerprint of volunteers demonstrated. The post holder will have latitude to develop a modern, exciting, and vibrant volunteer base and will work across the team to embed new roles which enable us to spread our reach further into the District.

We work closely with the local health and social care system to use our volunteer’s skills and lived experience to support Patient Safety Walkabouts and Patient Led Assessments of Care Environments (PLACE). We also have the power and responsibility to deliver Enter and View visits as a Local Healthwatch organisation. The Volunteer Officer will coordinate and oversee these activities to continue our successful partnership approach.

We are committed to providing social value to the local population, we do this through our opportunities which include volunteering, collaborating, work experience, and placements.

Purpose

To have responsibility for the Healthwatch Wakefield Volunteer Strategy. To lead on recruitment, co-ordination, and support of a diverse range of volunteers for Healthwatch Wakefield; including a ‘buddy’ system to help overcome barriers to involvement. To facilitate and maintain an activity and training record, and report on volunteer contributions on a regular basis. To remain up to date with relevant legislation and good practice in volunteering. To review and develop the roles available for volunteers in Healthwatch, working collaboratively with volunteers, contributors and the team.

Main duties and responsibilities

• Promote and deliver volunteering opportunities
  
• Recruit, induct, support and develop volunteers
• Lead Enter and View visit planning and coordinate patient safety activities
• Provide leadership for the volunteer programme

Person specification

Essential Criteria:

• Experience of supporting and supervising volunteers, including recruitment and induction.
• Experience of producing systems and procedures for volunteers.
• Experience of delivering and co-ordinating training.
• Experience of working with a diverse range of communities.
• Experience of working in partnership and with external stakeholders.
• Experience of report writing.
• Communication, facilitating, and liaison skills.
• Ability to confidently build and maintain professional relationships.
• Ability to work as part of a team and to collaborate with others.
• Good planning and organisational skills, including ability to prioritise workload.
• Able to work effectively under pressure and to deadlines.
• Able to produce succinct, articulate and well-formatted documents and reports.
• Ability to understand, interpret and analyse basic financial information
• Competence in IT skills and internet use.

Desirable Criteria:

• Experience of developing a volunteer policy.
• Experience of working with volunteers within a health or social care setting.
• Experience of managing a project budget.
• Knowledge of the third sector in Wakefield District and the environment within which it works.
• Knowledge of health and social care structures.

Recovery Worker - Peer Support Lead - HMP Wormwood Scrubs

Location: Shepherd's Bush

Salary: £28,207 per annum

About The Role

Are you passionate about empowering others, championing lived experience, and shaping meaningful change?

Join our dynamic Substance Misuse Service at HMP Wormwood Scrubs and play a key role in transforming recovery pathways for men in custody.

Working within the New Models of Care (NMOC) framework, our team delivers trauma-informed, recovery-oriented interventions that support individuals from their first days in custody through to release and resettlement. We work hand-in-hand with healthcare partners to ensure every service user receives holistic, person-centred support.

What You’ll Do

As our Peer Supporter Lead, you’ll be the driving force behind peer-led, lived-experience initiatives across the prison. Your role will include:

• Recruiting, training, and supervising peer supporters and mentors
• Empowering peer supporters to deliver interventions and wellbeing initiatives across all prison wings
• Promoting engagement in recovery pathways and strengthening service-user involvement
• Building effective links between the substance misuse service, healthcare teams, prison staff, and service users
• Supporting the continued development of the Peer Supporter programme in partnership with healthcare providers

What We’re Looking For

• A passionate, motivated individual with experience supporting vulnerable people
• Someone confident in leading, developing or mentoring others
• Strong partnership-building skills and a belief in the power of lived experience
• Flexibility to work occasional evenings/weekends as part of a rota
• Willingness to work across sites, including some deployment at HMP Brixton

This is a unique opportunity to shape a culture of hope, connection, and shared recovery. By developing the Peer Supporter programme, you will directly influence how service users support one another, build resilience, and take ownership of their wellbeing while in custody.

Please note the role includes an Interim allowance of £3000 reviewed every 6-months, basic salary based on 35 hours would be £25,207.00. This interim scheme will be reviewed on 31st March 2026.

About Us

We are The Forward Trust, the social enterprise with charitable status that empowers people to break the often interlinked cycles of crime and addiction to move forward with their lives. For more than 25 years we have been working with people to build positive and productive lives, whatever their past. We believe that anyone is capable of lasting change. Our services have supported thousands of people to make positive changes and build productive lives with a job, family, friends and a sense of community.

We are committed to our cause and the work we carry out as a charity. Equally the wellbeing and the employees who work for us are also important. Joining us an employee, we will offer you the following benefits -

• Flexible working
• Training and development opportunities
• Simply Health Cashback Scheme (optional)
• Season Ticket Loan Scheme
• Cycle to work scheme
• Crisis Loan Scheme
• Electric Car Scheme
• 3 x Wellbeing Days (pro rata'd for part time employees)
• Access to Blue Light Card
• 25 days (rising to 30 with length of service) Annual Leave plus Bank Holidays
• Contributory Pension Scheme – Employer matched contributions of up to 6% in the first two years’ service and up to 9% thereafter
• Death in Service Payment (2x annual salary)
• Critical Illness Insurance (subject to qualifying criteria)

To Apply

If you feel you are a suitable candidate and would like to work for Forward Trust, please click apply to be redirected to our website to complete your application.

Young People Support Worker

We are seeking a committed and proactive Support Worker to help young people build independence and move positively into their futures.

Position Young People Support Worker
Salary £24,136 per year plus benefits
Location Chester or Winsford, working onsite and in the community
Hours Full time, 37.5 hours per week on a flexible rota including evenings, weekends and sleep ins (additional payments apply)
Contract Permanent
Closing date 19 December 2025

About the Role

You will work as part of a supportive team delivering assessment, guidance and move on support to young people aged 16 to 18 who are leaving care. The aim is to help every young person develop resilience, confidence and the skills needed to manage a safe and successful transition into independent living.

Key responsibilities include:

· Carrying a caseload and acting as the named key worker for each young person

· Completing detailed risk assessments and support plans using an asset based approach

· Supporting young people with daily living skills, budgeting, tenancy sustainment and wellbeing

· Providing one to one and group sessions within accommodation settings and the community

· Working in partnership with local statutory teams and external agencies

· Advocating for young people and encouraging their involvement in decisions affecting them

· Helping young people access education, training, employment or volunteering

· Participating in a 24 hour rota which includes some lone working and sleep ins

· Ensuring accommodation is safe, welcoming and maintained to a good standard

· Keeping accurate records and contributing to regular team meetings and supervision

· Supporting the induction of new residents and helping them settle into their accommodation

· Encouraging engagement in activities, community opportunities and development programmes

About You

You will be someone who is patient, confident and genuinely passionate about supporting young people. You will bring:

· Experience working with young people, care leavers or other vulnerable groups

· Understanding of safeguarding processes for children and adults

· Experience of risk assessment, support planning and caseload management

· Ability to work both independently and as part of a team within a rota based service

· Strong communication, organisational and IT skills

· Confidence working in partnership with multi agency teams

· Ability to maintain professional boundaries at all times

· A commitment to equality, diversity and safe working practices

· Willingness to reflect on your practice and actively develop your skills

About the Organisation

The organisation provides housing and support services for young people and adults at risk of homelessness. Their work focuses on prevention, resilience and empowerment, helping individuals build the skills needed to progress into safe, stable and independent lives. Services are grounded in trauma informed practice and a commitment to involving young people in shaping their own support.

Other roles you may have experience of could include; Progression Coach, Support Worker, Leaving Care Worker, Young Persons Key Worker, Residential Support Worker, Housing Support Worker, Tenancy Sustainment Worker, Outreach Worker. #INDSCP

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

We're looking for a proactive, detail-oriented and resilient Business Systems Administrator to join our IT Team located at our Head Office in Islington.

£37,500.00 per annum, working 35 hours per week.

Want to feel like you're making a difference? You'll feel at home here.

Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

Our benefits include:

Annual leave increasing up to 30 days with length of service
Free DBS
Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
Fully paid induction programme and further training
ILM courses and Apprenticeship Programmes
Cycle to work scheme
Employee Assistance Programme for 24-7 confidential support
Online wellbeing resources
A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

For a full job description, please visit our website.

Look Ahead recognises that data and the applications that collect data have an important role in the future success of the business. Look Ahead are delivering a Digital Transformation programme, Move Forward, and we need to have the right business systems management structure in place to offer continual support, development, and improvements to our business systems and to provide insight into the organisation's data.

The Business System Administrator (FTC) role is a support role focused on managing application support requests and providing routine application support, advice, and system administration for key business systems.

The post holder will act as the first point of contact and work as part of a team to maintain these systems. Support services will be delivered by adopting a triage support approach, with more complex issues and project work being escalated to Look Ahead's second line application support specialists.

The successful candidate will be expected to demonstrate excellent coordination and analytical skills, be adept at issue management and be able to work as part of a team to deliver issue resolution for the relevant applications and technologies. This role can be delivered as a hybrid role, with the primary office location being Look Ahead's Head Office although the post holder may be required to visit some of our services from time to time as part of their service delivery.

This is a 12-month fixed-term contract, with a potential 6-month extension.

Essential:

Hands on knowledge of and involvement in system administration for various systems, including at least one Housing Management System
Previous history of supporting multiple business systems
Self-starter with good initiative
Well organised, methodical
Good Problem solving / analytical skills
Experienced in issue resolution
Excellent attention to detail
Success orientated
The ability to build relationships with key internal and external stakeholders

Desirable:

Experience working in an aligned sector to Look Ahead or an NFP
Civica Cx (Housing Management System)
CRM workflow solutions
Experience of software testing, including test script creation and UAT management

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values:

We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Job Purpose:  

To support the delivery of WIPs housing programme for unsentenced women, providing trauma-informed specialist support to women in HMP Bronzefield, and going through court processes, with a focus on improving housing outcomes for women affected by the criminal justice system.

Key Responsibility Areas

1. To deliver an effective housing intervention for women impacted by the criminal justice system.
2. To develop effective relationships with key stakeholders, such as housing departments, court-based and prison teams, to ensure a collaborative approach to women’s accommodation needs.
3. To provide expert advice and support to colleagues, including upskilling through information and training sessions, and supporting system change activities.

For the full list of responsibilities, please download the recruitment pack.

Terms & Conditions:

Start date: 2nd February 2026

Salary:£30,640 per annum (including £3,990 London weighting)

Location: Primarily based in HMP Bronzefield with some travel to South London.

Working hours: 35 hours per week

Contract: Permanent

Join Emmaus Hertfordshire and use your finance skills to help transform lives and support people out of homelessness. As our Finance Co-ordinator, you'll bring accuracy, heart and organisation to a mission-driven charity making a real local impact.

Emmaus Hertfordshire is a charity supporting people who have experienced homelessness by providing stable homes, meaningful work, and skills development. Through its social enterprises, the organisation helps individuals rebuild their confidence and independence while contributing to a vibrant, supportive community.

Overall Purpose of the Role

The Finance Coordinator plays a key role in ensuring that Emmaus Hertfordshire maintains accurate, timely and compliant financial information in support of its charitable and social enterprise activities.

You will work closely with the Operations & Finance Manager, Trustees, Chief Executive, staff, companions, and external partners to provide clear financial reporting, strong financial controls, and expert guidance that supports good decision-making across the organisation.

As a proactive member of the Management Team, you will also contribute to financial policy development and continuous improvement of systems and processes, working within the Emmaus values, ethos and principles.

Key Responsibilities

1. Financial Controls

• Maintain effective financial control over all revenue, expenditure, and cash handling across the community.
• Prepare spreadsheets for monthly payroll and pension contributions.
• Support the Finance Manager, Chief Executive and Treasurer in preparing, setting and creating the annual budget.
• Maintain companion rent accounts, Housing benefit and Gift Aid applications.
• Lead the year-end process and liaise with external auditors to ensure an efficient and compliant audit.

2. Financial Reporting

• Produce accurate and timely financial information, including providing information to support monthly management accounts and forecast reports.
• Support the preparation of financial reports for the Board, Committees and senior leadership as required.

3. Financial Analysis

• Undertake financial analysis of business development and new income-generation opportunities to help minimise financial risk.
• Provide analysis and insight to support decision-making across social enterprise operations and to maximise trading income.

4. Additional Duties

• Contribute to the development and implementation of strategic and business plans.
• Attend and actively participate in staff, companion, Trustee and Board meetings where required.
• Review internal controls and identify opportunities for improving financial processes.
• Develop procedure manuals and promote best practice within the finance function.
• Work flexibly as part of the leadership team to meet the wider needs of the charity.
• Undertake any other financial duties required by the Finance Manager and Chief Executive.

Key Tasks

Daily / Weekly

• Manage day-to-day accounting using QuickBooks. (Experience with Zero accounting software would be advantageous)
• Maintain accurate accounting records and financial ledgers.
• Reconcile financial accounts and manage spreadsheets.
• Oversee credit control.
• Administer online banking, cheque handling and payment processing.
• Process invoices, expense claims and payment requests.
• Verify financial calculations in QuickBooks.
• Carry out bank reconciliations and cash management.
• Manage petty cash.
• Manage Companion Allowances.
• Provide ad hoc reports and information to the Finance Manager and Chief Executive.

Monthly

• Prepare and submit salary calculator spreadsheet for Payroll and submit HMRC returns. Manage PAYE payments.
• Manage companion rent accounts and housing benefit records.
• Prepare VAT returns.
• Work with the external accountants to produce monthly P&L and balance sheet reports.
• Complete gift Aid submissions.
• Support our external accountants in preparing documentation for Month End accounts

Annually

• Support the preparation of annual statutory accounts.
• Liaise with external advisers on statutory financial information.
• Assist the Finance Manager, Chief Exec and Trustees with annual budget setting.

 Person Specification

Essential Experience

• Minimum 5 years’ experience in financial reporting, planning, budgeting, and analysis.
• Experience using QuickBooks or similar accounting software.
• Ability to work both independently and within a diverse team.
• Experience developing and implementing financial systems and processes.
• Proficiency in IT, including Microsoft Office applications.

Desirable Experience

• Experience in the voluntary/charity sector or in working with a Board of Trustees.
• Experience working with vulnerable adults or those with complex needs.
• Project management experience.

Education / Professional Certification

• Bachelor’s degree in Accounting, Business, or related field.
• Desirable: Additional finance-related training or professional development.

Skills

• Strong financial and analytical skills, with proven expertise in financial reporting.
• Excellent attention to detail and accuracy.
• Strong understanding of business principles and practices.
• Excellent interpersonal, communication and motivational skills.
• Discreet, trustworthy and reliable.
• Effective time-management and organisational skills.
• Ability to work methodically, independently and to deadlines.
• Strong problem-solving and prioritisation skills.
• Competent IT user (Word, Excel, email, internet).

Knowledge and Commitment

• Commitment to confidentiality, data protection and professional boundaries.
• Understanding and embodiment of the Emmaus ethos and principles.
• Desirable: Awareness of issues around homelessness and lived experience.
• Desirable: HR knowledge or experience.

Personal Characteristics

• Belief in the potential of every individual and the importance of community.
• A positive team player with the ability to lead, collaborate and delegate.
• Empathetic and supportive of people from diverse backgrounds.
• Self-aware, self-motivated and calm under pressure.
• Commitment to environmental sustainability and social development.
• Strong commitment to equality, diversity and inclusion.
• Welcoming, non-judgmental and respectful towards companions, staff and volunteers.

General Information

Emmaus St Albans operates its retail six days a week (Monday–Saturday). The Finance Co-Ordinators working hours will be agreed with the line manager, and flexibility is essential.

All roles at Emmaus Hertfordshire involve working with vulnerable people and therefore require strict adherence to professional boundaries and confidentiality. This post is subject to an enhanced DBS check.

Staff must uphold the reputation of Emmaus Hertfordshire by following all policies and maintaining positive relationships with staff, volunteers, companions and Trustees.
You are also expected to engage to some degree with the wider Emmaus movement at local, regional, national and international levels.

We expect all employees to work in an environmentally aware manner, applying value-for-money principles in purchasing decisions.
Volunteers are a vital part of the Emmaus mission, and all staff are expected to support and encourage volunteer involvement.

Battersea is entering an exciting phase of innovation and transformation as we embark on the first year of our new five-year strategy. With increased investment in income generation starting in 2025, we are expanding our team to drive the growth necessary to achieve our organisational goals. Our fundraising team bridges the journey of the animals in our care with the wider public, demonstrating how their contributions enable us to support every dog and cat. We now have several new roles within this team to further our mission.

This new role will oversee the development and delivery of engaging supporter journeys across a range of channels for Battersea’s Challenge and Public events, as well as our Supporter-Led Fundraising audiences. It will play a pivotal role in maximising event and supporter-led fundraising income, ensuring every supporter has a positive experience and feels inspired to continue supporting Battersea.

What we can offer you:
In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:

• 28 days of annual leave (plus 8 days paid public holidays) per year.
• Discounted gym memberships and cycle to work schemes.
• Employee Assistance Programme and access to Wellbeing Resources.
• Generous pension contributions - up to 10% employer contribution.
• Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year.
• Annual interest-free season ticket loans.

We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.

Our hybrid working model:
We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause.

Diversity and inclusion:
We are committed to providing a welcoming and inclusive experience for all staff, volunteers and trustees and those hoping to join us. We operate an anonymised shortlisting process and actively seek to ensure our process is fair and equitable for all.

We understand the value of diverse voices, perspectives, and experiences to help us deliver even more for our dogs and cats, and we welcome applicants from all sections of the community.

As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best. 

More about us:
At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.

Acceptable use of AI:
At Battersea, we value expertise. We recognise each candidate that applies to us will have a range of expertise they can offer us, so we want to hear about this in your own words. We understand the support that generative artificial intelligence (AI) software can offer but it can also lead to numerous applications presenting as generic and impersonal. This makes it difficult to gain understanding of your unique experience.

To best showcase yourself, we encourage you to write your responses without the assistance of AI. If you require the use of AI software to aid in completing your application, we ask you use the generative responses as a prompt for writing your answers and avoid copying and pasting. You must also ensure the information presented in your application accurately reflects your experience.

Closing date: 11th January 2026
All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.

Interview date(s): To be confirmed

For full details on the role, please download the recruitment pack.

About St Peters West Molesey & Bridge the Gap

St Peters West Molesey is one of twelve VCSE partners delivering Surrey’s Changing Futures / Bridge the Gap service. Bridge the Gap supports people experiencing multiple disadvantage—including homelessness, rough sleeping, mental and physical health challenges, substance use, domestic abuse, offending behaviours, and other safeguarding concerns.

Using a holistic, trauma-informed and person-centred approach, we walk side by side with clients to help them stabilise their lives, regain control, and achieve meaningful change.

The Role

We are looking for a compassionate, motivated Bridge the Gap Practitioner to provide intensive outreach support to single people who are rough sleeping, homeless, or at risk of homelessness. Each individual is unique, and your work will reflect their personal goals, strengths, hopes, and aspirations.

You will build trusting relationships, co-produce person-centred plans (“My Story, Strengths and Hopes”), and offer practical, emotional, and advocacy support. Alongside system partners and multi-agency teams, you’ll help clients access the services they need to move towards stability and wellbeing.

This role includes reflective practice and clinical supervision with our resident Clinical Psychologist, ensuring your own wellbeing is prioritised.

Key Responsibilities

Engagement & Support

• Build relationships with people who are rough sleeping, homeless, or at risk of homelessness

• Provide intensive, flexible outreach support

• Develop co-produced, person-centred support plans

• Support clients to improve physical and mental wellbeing

• Assist with life skills: budgeting, tenancy sustainment, accessing services, education, employment, community living

• Accompany clients to appointments and services (“walking shoulder to shoulder”)
   

Housing & Practical Support

• Work towards securing and sustaining stable accommodation

• Support clients with benefits, daily living tasks, and referrals to specialist services

• Coordinate multi-agency involvement based on client needs
   

Safety, Risk, and Compliance

• Complete and implement positive risk assessments

• Assess client safety and welfare on an ongoing basis

• Maintain accurate, timely case notes and database records

• Follow all St Peters West Molesey and Bridge the Gap policies

• Contribute to a safe, respectful service environment
   

Professional Practice

• Manage your own caseload and workload

• Attend weekly one-to-one meetings and provide activity updates

• Participate in group supervision and reflective practice

• Work collaboratively with internal and external partners

• Keep up to date with organisational and service developments
   

About You

You’ll be someone who is passionate about tackling poverty, supporting those facing multiple disadvantage, and working in a trauma-informed, compassionate way.

Required

• Degree-level qualification or equivalent experience

• Experience supporting and motivating people from diverse backgrounds

• Experience working/volunteering with adults facing disadvantage

• Confident managing challenging behaviours, conflict, or distress

• Able to plan, prioritise, and organise workload effectively

• Experience with dynamic risk management and accurate record-keeping

• Computer literate (email, documents, spreadsheets, online systems)
   

Desirable

• Qualification in mental health, counselling, or community support

• Experience in community development or poverty reduction

• Experience coordinating referrals and raising safeguarding concerns

• Clean driving licence
   

Key Skills & Attributes

• Empathy, compassion, and emotional resilience

• Ability to work independently and unsupervised

• Adaptability to changing client needs

• Strong advocacy and motivational skills

• Honesty, integrity, and alignment with St Peters West Molesey’s mission and values
   

What We Offer

• Thorough induction and trauma-informed training

• Regular supervision and reflective practice with a Clinical Psychologist

• The opportunity to make a profound difference in the lives of people with multiple disadvantages

• A supportive, values-driven team culture