Service manager jobs in barbican, greater london

Business Development Officer – London, South East and East of England

Role purpose:

1. Retain and grow relationships with existing centres through tailored engagement strategies that drive programme registrations and increase impact. 
2. Identify and convert new opportunities through proactive outreach, lead generation, and effective nurture tactics to deliver new business income. 
3. Deliver excellent customer service, ensuring a high-quality centre experience that builds trust and long-term loyalty. 

Key responsibilities:

Retain and grow existing centre relationships 

• Manage a portfolio of existing centres, ensuring regular and meaningful engagement aligned to their needs, delivery patterns, and growth potential. 
• Deliver against annual centre income targets by supporting centres to continue and expand programme delivery. 
• Develop and implement tailored engagement plans that reflect sector priorities, sector and programme maturity, and centre feedback. 
• Analyse Business Intelligence (BI) dashboards to identify retention risks, spot growth opportunities, and respond to trends with proactive support. 
• Coordinate requalification conversations and re-engagement activity to sustain long-term partnerships. 

Generate and convert new business 

• Identify and research high-potential leads across your allocated sectors (e.g., secondary, FE, community) using BI and CRM insights, sector intelligence, and marketing-generated activity. 

• Plan and deliver proactive outreach activity via a Sector Development Plans. 

• Build and maintain a personal pipeline of prospects and log progress regularly updating conversion insight and forecasts. 

• Support new centre onboarding, from initial conversations through to registration and early delivery support. 

• Collaborate with Marketing on lead nurture campaigns, sales funnel activities, and content that targets sector-specific priorities. 

Deliver outstanding customer experience 

• Serve as a primary point of contact for your centres, responding promptly and professionally to queries, issues, and feedback. 

• Ensure every interaction reflects the Leadership Skills Foundation’s values. 

• Maintain consistent and accurate records of communications, registrations, and engagement history. 

• Support customer feedback collection and contribute to the analysis of satisfaction and improvement opportunities. 

• Champion a customer-first mindset and share insight to improve performance against our customer experience objectives. 

Use data and insight to drive decisions 

• Regularly review and report on programme performance, income data, and registration trends for your assigned centres and sectors. 

• Use BI dashboards and management reports to inform your planning, prioritisation, and stakeholder engagement. 

• Report on your own progress against KPIs and contribute to departmental performance reviews and forecasting activities. 

Collaborate across teams and support innovation 

• Work closely with key teams to coordinate campaigns, messaging, and respond to customer feedback. 

• Feedback insight from centres to inform programme development and sector-specific improvements. 

• Contribute to team planning meetings, training sessions, and department-wide initiatives. 

• Support the induction of new team members and contribute to a collaborative, learning-focused team culture. 

Skills, experience, and knowledge

Essential 

• Previous experience in a customer supporting role, with an emphasis on relationship management and customer experience.  
• An understanding of education systems in the UK.
• An understanding of initiating prospect engagement, business development strategies and meeting sales targets.
• Strong interpersonal and communication skills.
• Experience of working on own initiative and being a self-starter.
• Confidence in presenting externally to customers and partners.
• Experience of working with sales forecasting tools and Management Information systems.
• Analytical thinking and evaluation skills, with the ability to interpret data and performance metrics to support decision making.
• Ability to present information concisely using Microsoft Office programmes.
• An ability to network, influence and build relationships with key stakeholders and customers.
• An ability to convert external relationships into long standing customers results.

Desired

• Previous experience in a sales environment.
• An understanding and passion for leadership skills development and the value it provides for young people and centres. 
• Excellent customer service skills.
• An understanding of awarding bodies and their operating landscape. 

There are numerous benefits that are available to you as a member of Leadership Skills Foundation.

In addition to working for an organisation that is forward thinking with a clear commitment to your wellbeing, we also offer an array of both contractual and non-contractual benefits as outlined below.

Contractual benefits:

• Standard 36 hour working week.
• 25 days annual leave rising to 30 days per year after completion of five years’ service.
• Automatic enrolment into NEST Pension scheme after three months, with the option to join group personal pension plan with matched contributions up to five percent following successful completion of probationary period.
• Agile/flexible working.
• Home working.

Non-contractual benefits:

• Discretionary extended Christmas break.
• Vitality Health Care Plan following successful completion of probationary period – with the option to add family/significant others at reduced rate.
• Meaningful and regular one-to-one system as part of a structured personal development process.
• Sight test and eyewear financial support.

The Belay Foundation is a small charity with big ambitions to improve the lives of adoptive, special guardian and kinship care families. We deliver innovative trauma-responsive services that families value and we are looking for an experienced charity leader to take us through growth into the next chapter of our story.

Relationships are at the heart of everything we do and we use DDP principles (Dyadic Developmental Practice) to train our staff and to inform how we deliver our services. 

• Job title: Chief Executive Officer - Interim
• Pay: £350 per day
• Location: Remote but quarterly in-person staff meetings in Bath/Wiltshire and annual trustee in-person meeting
• Hours: 2 days per week
• Length of contract: 1 year
• Start date: September 2025, negotiable
• Reporting to: Co-Chairs of Trustees
• Responsible for: Operational team of 3
• Recruitment closing date: 5pm Monday 23rd June

Responsibilities:

• Leadership of the organisation and management of staff
• Holding the safeguarding of our children and their families at the heart of all we do
• Eliciting feedback from families and the wider beneficiary community to develop services
• Fundraising and income development
• Ensuring the financial management of the charity works towards greater sustainability
• Developing the organisational structure, its processes, and methods of service delivery
• Delivery of accreditation as required e.g., DDP (Dyadic Development Practice) and CPD (Continuing Professional Development)
• Protecting the reputation of the organisation, constantly improving processes and procedures
• Improving service efficiency and maintaining compliance e.g. GDPR
• Overseeing public relations activity
• Developing all of the above with an eye to environmental sustainability
• Other responsibilities as designated by the Trustees

Who we are looking for:

We are looking for an experienced charity leader to hit the ground running with some knowledge or awareness of the families that we support and the issues that they face. Most importantly we are looking for experience of financial management, fundraising, staff management and strategic development to help our organisation grow and thrive into the next 5 years and beyond.

Essential experience:

• Knowledge or awareness of children in permanence who have been in the care
• system for example in adoption, special guardianship or kinship care families
• Leadership within a growing organisation
• Leadership and management of staff and volunteers
• Fundraising and diversifying income
• Financial management
• IT literacy

Desirable experience:

• Familiarity with Dyadic Developmental Practice
• Development of systems that enable good processes and communication across the
• organisation
• Partnership working with other organisations e.g. charities and local authorities
• Attributes and skills:
• High levels of empathy for different experiences
• Ability to prioritise
• Ability to engage and motivate a team
• Professionalism
• Communication to different audiences from families to press statements
• Ability to ask for help and understand own limitations
• Capacity for self-reflection
• Able to work flexibly in terms of hours
• Commitment to our values of empathy, respect, professionalism, learning, partnership, innovation

Our Youth and Play Workers will play a pivotal role in the Children, Young People and Families team, working as a core team of practitioners to ensure the smooth running of our programmes and services. In this role you will be part of a small and dynamic team which delivers a wide range of programmes and activities, both from Tulse Hill Adventure Playground and within local schools. The work of the Children, Young People and Families team is diverse and varied. Our current services include open access adventure play and youth activities at our Adventure Playground, school holiday programmes with off-site trips and activities, coaching in local schools, a Young Leaders programme offering paid work experience to young people, and working together with our youth partnerships Building Young Brixton and Lambeth Peer Action Collective.

We are experiencing an exciting time of development for the team and are currently looking to recruit four Youth and Play Workers. To support our range of children and young people, our team will be made up of specialist Youth Workers and Play Workers bringing in relevant skills and experience. Whilst you will work across all of our Children, Young People and Families services you will have a specific focus:

As a Youth Worker you will:
• Focus on supporting our secondary age cohort
• Plan and run appropriate activities
• Provide structured interventions to support vulnerable young people
• Work with referral partners to provide additional support and activities

As a Play Worker you will:
• Focus on our primary age cohort
• Use your knowledge of Playwork Principles to plan and run engaging activities
• Foster relationships with families and local primary schools

Both roles will include an element of mentoring, relevant training will be provided to give you the necessary skills to deliver this.

Please specify in your supporting statement which specialism you would like to be considered for and outline your experience in this area.

To be successful in this role, you will act as a trusted practitioner in all our service delivery, advocating for children’s right to play throughout our programmes. You will work as part of the team on the delivery and planning of all sessions, ensuring that the children’s and young people’s ideas are central to the construction of a varied and engaging play environment. You will understand the wide-ranging challenges facing young people and will be flexible in adjusting your practice to meet these needs.

Employee Benefits
• 35 days annual leave (inclusive of bank holidays and 3 Christmas days) rising by 1 day each year after 2 years’ service (capped at an additional 8 days)
• Enhanced maternity/paternity/adoption leave after 2 years’ service
• Save money off a new bike with the Cycle to Work scheme
• Up to 7% contribution to the staff pension scheme
• 24/7 Employee Support Line
• Clear pay structure with yearly increments (based on performance)
• Annual Staff away day
• Premium eye-care vouchers through Specsavers and season ticket loans

Job Title: Supporter Care Officer

Responsible to: Individual Giving Manager

Salary: £28,000 - £32,000

Location: USPG, 5 Trinity Street, London, SE1 1DB

Hours of work: Full time - 35 hours per week

The package also includes

· 8% employer contribution to a pension

· 25 days annual leave, plus bank holidays and additional discretionary leave during Christmas.

· Season Ticket Loan

USPG is the Anglican mission agency that partners churches and communities worldwide

in God’s mission to enliven faith, strengthen relationships, unlock potential and champion

justice.

You can find out more about our work by visiting our website.

The Job

Reporting to the Individual Giving Manager, the Supporter Care Officer role sits within the Communications, Engagement and Fundraising team. USPG is looking for someone with excellent communication skills and enthusiasm to join our small but growing fundraising team.  The post holder will be the first port of call for all incoming communications and will work closely with the Individual Giving Manager to ensure that our supporters feel valued. The role is also responsible for maintaining the data and developing supporter care processes. 

You

You are highly organised, enthusiastic and flexible with a passion for delivering an excellent supporter experience. The ideal candidate will have experience in customer service, data handling and administration. They will be comfortable working in a fast-paced environment, with a flexible, can-do attitude. The role holder will be used to co-ordinating a varied workload, working in close collaboration with colleagues and delivering to deadlines. They will have excellent IT skills and experience of working with databases.

How to apply

Please complete the application form and equal opportunities form.

If you would like to discuss the role, please feel free to contact Natasha.

Closing Date: 9th June 2025

Interview Dates: Week commencing 16th June 2025

This is an exciting opportunity for a creative individual to establish and lead a community engagement and volunteer programme in an important new visitor attraction in the heart of London. Bevis Marks Synagogue dates back to 1701 and is the oldest synagogue in the UK. You will recruit, motivate and support a team of volunteers and develop a dynamic community engagement programme as part of a small, dedicated team at this special, historic site.

In 2019, Bevis Marks Synagogue received a National Lottery Heritage Fund grant to restore the synagogue and create The Dangoor Heritage Centre. This project displays and interprets the synagogue’s historic collection for the first time, and enhances visitor facilities. The S&P Sephardi Community established the Bevis Marks Synagogue Heritage Foundation (BMSHF) to manage this project and the site's ongoing visitor operations. We are looking for a dedicated and enthusiastic heritage engagement professional to help make Bevis Marks Synagogue a vibrant place of worship that shares its unique story with a wider community of people of all faiths and none.

Bevis Marks Synagogue, completed in 1701, is the oldest synagogue in the UK and the oldest in continuous use in Europe. Its Grade I listed Wren-style design, well-preserved interior and fittings make it exceptionally historically significant. It is still a working synagogue with a community that has been engaged in the development of the new Dangoor Heritage Centre.

The S&P Sephardi Community’s collection of objects, rich archive, and intangible heritage, such as music and traditions, offer a continuous record of Jewish life in Britain since the mid-seventeenth century. The collection is mainly silver and textiles and many items are of national significance, providing rare insights into the practice of Sephardi Jewish worship, and London’s changing fashions and craftsmanship.

Visitors will be welcomed by volunteers and will explore the synagogue and Dangoor Heritage Centre with the help of an audio guide which includes insightful contributions from a number of members of the Bevis Marks community who have participated in the project. Volunteers will also engage visitors throughout the exhibition areas and support our events programme, shop and catering offer and provide a friendly welcoming experience for a wide range of visitors, from within the UK and abroad.

The construction project is set to be completed by early summer 2025, with the exhibition fit-out over the summer and opening is anticipated in autumn 2025.

Hours: 37 hours a week. Two Sundays per month will be required, along with evening and Bank Holiday working as required by the needs of the business. 

Are you highly organised, tech-savvy, and great with people? Do you enjoy being at the centre of smooth-running meetings, events, and IT systems? If so, we’d love to hear from you.

The Nuffield Foundation is looking for an AV and Information Systems Coordinator to take a lead role in managing our AV meeting and events environment and providing vital first-line systems support.

In this role you’ll work closely with the colleagues across the Foundation to ensure the seamless delivery of hybrid, online, and in-person events. You will also support the wider Information Systems team (and work with an outsourced IT provider) to manage and improve key systems like Office 365 and SAP Concur, while assisting with user support and project coordination.

We're seeking someone with excellent organisational and communication skills, strong IT literacy, and a proactive, calm approach to problem-solving. Experience with AV systems or IT support is desirable, with a willingness to learn being of most importance.

This is a fantastic opportunity to contribute to a mission-driven organisation committed to improving social well-being.

Please note that due to the nature of this role we require candidates to be able to work from our offices in Farringdon – home working will only be on an occasional/ad hoc basis.

About us

The Nuffield Foundation is an independent charitable trust with a mission to advance educational opportunity and social well-being.

We fund research that informs social policy, primarily in Education, Welfare and Justice. We also provide opportunities for young people to develop skills and confidence in science and research.

We are the founder and co-funder of Nuffield Council on Bioethics, Nuffield Family Justice Observatory and the Ada Lovelace Institute.

Further information and how to apply

The closing date for applications is 09:30am (BST) on Tuesday 1st July 2025, with interviews expected to take place on 16th July 2025.

We are committed to inclusive working practices and during the application process we commit to:

• As a Disability Confident employer, we will offer an interview to a fair and proportionate number of disabled applicants that meet the essential criteria for the job.
• making any reasonable adjustments – for example providing documents in different formats, arranging for a sign language interpreter for interviews etc
• paying for travel costs (and any childcare or care costs) for interviews where in-person attendance is required

Our benefits package includes:

• 28 days holiday per annum and all public holidays (with the option to buy or sell up to 5 days).
• A salary exchange pension scheme that offers employer contributions of up to 11%.
• Life assurance scheme.
• Family leave policies that provide an enhanced level of pay.
• Cycle to work scheme and loans towards season tickets.
• Frequent opportunities for learning and development (including reading/development days and options for coaching and mentoring)
• Support with your physical, mental and financial wellbeing including an employee assistance provider, a private GP service, personal health reviews with Bupa, a will and funeral planning service and a staff network of trained Mental Health First Aiders.
• Staff peer groups and social networks.

Independent Age is the national charity focused on improving the lives of people facing financial hardship in later life. We believe no one should face financial hardship in later life.

Our Helpline and expert advisers offer free, practical support to older people without enough money to live on. Through our grants programme, we support local organisations working with older people across the UK.  

We use the knowledge and insight gained from our support services and partnerships to highlight the issues experienced by older people in poverty and campaign for change. 

We would love to find individuals from all walks of life and diverse backgrounds to join us on this journey.

Responsibilities and Person Specification:

The Head of Governance will lead the charity’s small Governance and Risk, and Facilities teams. They are responsible for governance, company secretarial, risk management, health and safety, safeguarding, information governance, procurement and contracts management, business continuity planning, and management of facilities and the charity's office and small portfolio of other properties.

The role would suit someone who enjoys a broad remit and working with colleagues across the charity, who can think around issues and implement pragmatic solutions. As the role has a wide remit, the ability to learn quickly will be key. Candidates will need senior level experience of charity governance, risk management and safeguarding, ideally working with adults at risk. Applicants will need to be good communicators, verbally and in writing.

This role is 0.5FTE (17.5 hours per week). There is some flexibility around how the hours can be worked, but hours would normally be worked across 2.5 days a week, with attendance required at specific times for management and trustee meetings. Office attendance will be required on average 2 days a week for meetings and due to responsibility for office management. 

For full details on the role and requirements, please review the job description and person specification.  If your experience doesn’t align perfectly with all of the criteria in the person specification but you do meet most of them and are excited about the role, we encourage you to apply anyway. 

What it’s like to work at Independent Age:

We celebrate diversity at Independent Age and champion the differences that make each of us unique. We actively support and encourage people from a variety of backgrounds, experiences and skill sets to join us and help shape what we do. We aim to attract and retain a wide range of talent and create an environment where everyone can feel safe, protected, welcome and included.

We offer great benefits including 28 days annual leave plus public holidays (pro-rata), a generous pension scheme with life assurance, and fantastic learning and development opportunities. We also offer a number of enhanced leave provisions and benefits.

We know that a good work life balance helps us perform at our best and supports wellbeing. We support flexible working hours and hybrid working where possible within the requirements of the role. If there is a form of flexibility that you need, we are always happy to talk flexible working.

You can find out more about what it’s like to work at Independent Age on the Careers Page of our website. 

Application Process:

To apply, please visit our website to submit a CV and a Supporting Statement, detailing how your skills and experience meet the criteria within the Job Description and Person Specification (please do not hesitate to contact us if you have specific requirements and need support to apply in an alternative format).

To support our commitment to equity, diversity and inclusion our hiring managers use anonymous shortlisting. Therefore, please do not include your name, photo, or information to indicate your gender or age in your CV and supporting statement. Please do not omit dates of employment. Please ensure the title of any uploads does not contain your name. 

Independent Age is committed to safeguarding and follows Safer Recruitment practices to ensure we are safeguarding those we work with. We therefore ask that you supply your full work history with explanations for any gaps in the application documents you submit and, if offered the post, we will require two employment references including your current or most recent employer. A Basic DBS Certificate check will be required for this role.

Closing Date: Sunday 22 June, 11:59pm

Interview Dates: First interviews will be held at our offices on 2nd and 3rd July. We anticipate a final interview stage to take place the following week, on Thursday 10th July. 

Haringey Education Partnership

We are a leading education partnership based in Hornsey, north London, committed to improving outcomes for children and young people.  We have 160 member schools across Haringey, Enfield and Waltham Forest. 

The Role

The Administrative Officer will play a key role in helping to ensure the smooth running of HEP’s operations, events, and communications, and in delivering the high-quality service that underpins our success.  This role reports jointly to the Operations Manager and the Lead for Digital and Communications. 

Key Responsibilities 

Administrative Support

• First point of contact for schools, clients, suppliers, and visitors triaging issues and responding efficiently and helpfully to queries in person, via phone, and by email
• Manage day-to-day administrative tasks including maintaining records and supporting internal workflows and some internal team communications
• Monitoring of shared inboxes across various teams, addressing enquiries in a timely manner
• Work closely with the Operations, Comms, CPD and Curriculum teams to support projects and workstreams

Event / Visitor Coordination

• Prepare and manage meeting rooms and training venues liaising with trainers and delegates
• Assist with the planning and delivery of in-person and online events, including training sessions, conferences, and away days
• Creati event collateral in a professional and timely manner 

CPD Support

• Support with organising and hosting online and in-person training and courses
• Support with the development of CPD promotional material including brochures and flyers
• Support with uploading HEPs training programme and events onto website
• Support the technical and logistical setup for virtual meetings and webinars

Communications and Digital Support

• Website administration support, resolving member queries 
• Help in creation and distribution of communication materials, such as flyers, newsletters, brochures,podcasts and content for social media/digital channels
• Work with the Communications Team to ensure consistency in tone, branding, and messaging

Essential Skills and Experience

• Proven experience in an administrative or office support role
• Excellent interpersonal and communication skills, with the ability to interact confidently and professionally with a wide range of stakeholders
• Strong IT proficiency, including Microsoft Office Suite, Google Workspace, Canva, Zoom, Mondaycom, Adobe Suite
• Good numeracy and data-handling skills
• Ability to manage time, prioritise effectively, and work flexibly across multiple tasks
• A proactive, positive, and collaborative approach to work
• A strong commitment to improving life chances for children and young people

Desirable Skills and Experience 

• Experience of working in or with schools or education settings
• Experience with event coordination or customer service
• Familiarity with maintaining websites and basic content management systems

Other information

Application Process: 

• Interested candidates should submit a cover letter detailing their suitability for the role along with a current CV.   Interviews will be conducted as suitable candidates apply and we may hire if we find the right person before the job ad closes.

Working at HEP: 

• You will be part of a mission-driven team committed to empowering schools and improving outcomes for children and young people.
• You will work in a supportive environment that values learning, innovation, and collaboration.
• We offer opportunities for professional development and encourage staff to shape and grow their roles.
• HEP is an 'in-person first organisation' and this role is in-person/office based, working in Hornsey, north London with the opportunity to visit our member schools and attend events/conferences as required.

We are actively seeking diversity of experience academically and professionally, as well as representing the different communities we serve.

This position will be located in the United Kingdom and therefore a successful applicant must have the Right to Work in the UK in order to commence their employment.

HEP is committed to the safeguarding and promoting the welfare of children and young people and successful candidates will be subject to an Enhanced DBS check.  As part of our safer recruitment checks an online search many be carried out in line with Keeping Children Safe in Education.

People living with Parkinson's value the services and opportunities Parkinson’s UK provides, delivered by committed and skilled colleagues, volunteers and partner organisations. Following an investment of £1.5m in our frontline services across the UK we have the opportunity to build on the quality and reach of our community services to ensure more people affected by Parkinson’s can benefit from them.

About the role

You’ll empower your clients to take actions for themselves or will advocate on their behalf for better service, support and outcomes, so they can live their life with Parkinson's in the way they choose.

You’ll deliver tailored information and support through a range of channels including telephone, video and email and, where appropriate, home visits and in community settings.

You’ll be responsible for building excellent relationships with healthcare professionals and other relevant agencies, as well as our network of volunteers and groups.

What you'll do:

• Provide professional person centred, in depth support to clients by a range of means, ensuring the most efficient and effective use of resources.
• Provide support on a variety of health and social care issues, including appropriate emotional, employment and welfare benefits support and advocating with and on behalf of clients. 
• Work flexibly across the service responding to enquiries through a range of channels.
• Work closely with clinicians, specialist nurses and other professional colleagues to raise the profile of the service, increase depth of support and achieve improved outcomes for people with Parkinson’s.

What you'll bring: 

• Experience of managing and delivering individual case work, including advocating for clients and supporting people to navigate  the health and social care system 
• Experience and understanding of safeguarding and your role in keeping clients safe and  implementing organisational policies and procedure
• Ability to be calm and use emotional intelligence in challenging casework
• Demonstrable digital competence, with experience of effective use of a range of tools including online case management systems
• The ability to build effective working relationships with others including working within multi disciplinary teams internally and externally 

You must live in the area you’re applying for in order to carry out this role, this includes the area of Dundee, Angus, Fife, Perth & Kinross and Clackmannanshire

Please apply by sending us your CV, together with supporting statements. The supporting statement should fully demonstrate how you meet all the criteria as stated in the "What you'll bring" section of the role description.

Interviews will be held on 30th June 2025.

The successful candidate will be required to: 

• Preferably hold a full driving licence
• Provide their own broadband service with a minimum download speed of 2Mb 

This role will require an enhanced Disclosure Scotland (PVG) check. You’ll be required to apply for one; refusal to do so will result in the offer being withdrawn. 

What's it like to work for us?

We aim to find a cure and improve life for everyone affected by Parkinson's - and you could help us achieve this.

We offer a variety of paid job roles and volunteer opportunities both at our UK office in London and across the UK

Are you compassionate, organised, and passionate about making a difference in the lives of older people living with dementia? Join our Homeline team, an established befriending service dedicated to reducing isolation and promoting wellbeing for residents aged 60+ in the London Borough of Hammersmith & Fulham.

About the role:
As our Dementia Coordinator, you’ll lead the development and coordination of dementia-focused befriending activities, working closely with volunteers, carers, and local partners. Your work will help create a supportive, connected community where people living with dementia feel valued and engaged.

What you’ll do:

• Lead the launch of a new Dementia Information Hub at The Creighton Centre, providing advice, signposting, and referrals alongside dementia healthcare professionals.

• Build strong partnerships with local dementia services across health, social care, and the voluntary sector.

• Develop inclusive, engaging activities like dance therapy and gardening clubs to complement existing befriending programmes.

• Support the recruitment and training of a dedicated team of up to 15 Dementia Ambassadors and 50 home befriending volunteers.

• Coordinate up to 30 home and care home befriending matches in the first year, increasing to 50 in subsequent years, focusing on meaningful sensory and physical activities.

Who you are:
You have experience working in dementia services or the voluntary sector, and a deep understanding of the challenges faced by people living with dementia and their carers. You’re proactive, organised, and passionate about delivering person-centred support that makes a real difference.

Why join us?
You’ll be part of a small, caring team committed to practical, person-centred support for older people. This is a unique chance to shape a growing service and improve the quality of life for people living with dementia in your community.

Immediate Opening: Leadership & Governance Administrator

Location: Remote (with very occasional travel).

Hours: 30 per week (including Fridays to meet charity needs, and ideally Wednesdays).

Salary: £24,000 per annum (pro-rata for 30 hours per week, based on full-time equivalent of £30,000).

Reports to: Chief Executive Officer.

About AMR Action UK

AMR Action UK is the dedicated patient organisation for individuals impacted by antibiotic and antimicrobial resistance (AMR). Through research, patient engagement, and direct support services, we drive meaningful change in the AMR space.

We are looking for a proactive, highly organised Leadership & Governance Administrator to support our CEO, Operations Manager and Board of Trustees ensuring smooth governance administration, executive support, trustee communication, and digital content management. 

Please note we have very recently changed our name and were formally known as Antibiotic Research UK. Email addresses and website still reflect the previous name.

Key Details for Applicants

• We encourage applicants to apply quickly, as we may close applications early due to immediate need.
• Submit a CV (maximum two pages, focusing on relevant experience) and a short covering letter explaining how your skills and experience align with this role.
• Please state your availability and earliest possible start date in your covering letter.
• The full job description is attached for complete details.

Key Responsibilities

• Executive & Administrative Support: Manage the CEO’s diary, organise travel, prepare agendas, take minutes, maintain records, and support recruitment processes.
• Governance & Compliance: Schedule and organise board and committee meetings, prepare documentation, ensure GDPR compliance, and facilitate trustee communications.
• Digital & Brand Communications: Maintain the charity website, create branded documents, support social media content, and ensure brand consistency.
• Events & Reporting: Assist with charity events, annual impact statements, and documentation.
• General: Provide additional administrative support to the CEO,Operations Manager and Board of Trustees as needed.

Skills & Experience

• Proven experience in charity governance and administration
• Strong knowledge of charity legislation
• Website maintenance and digital content creation skills
• Excellent written and verbal communication skills
• Attention to detail and high-level organisational abilities
• Familiarity with design tools such as Canva
• Confidence in managing social media communications
• Ability to handle confidential information with discretion

How to Apply

Submit your CV (maximum two pages, focusing on relevant experience) and a short covering letter explaining how your skills and experience align with this role.

Please use subject line of email: Leadership & Governance Administrator 

Please state your availability and earliest possible start date in your covering letter.

The full job description is attached with complete details.

Take the next step in your career and contribute to impactful work with AMR Action UK.

This peer support project is delivered in partnership with South West London and St George’s Mental Health NHS Trust to support Carers of people with mental health conditions.  This project will work to support Carers through one-to-one support, outreach, training and peer support groups.

About The Role: 

Using your lived experience of caring for someone with a mental health condition, and a strengths-based approach, you will support mental health Carers in their caring role.  You will provide person centred one-to-one- support, information, signposting, and advocacy, develop, and facilitate peer support groups and deliver training and outreach sessions at different locations across the borough. 

Key Requirements Include: 

• Lived experience of Caring for someone with a mental health condition 

• Knowledge and understanding of mental health and the associated challenges and support needs. 

• The ability to work within the principles and values of peer support. 

• Confidence supporting people on a one-to-one basis. 

• Experience of / ability to facilitate peer support groups and training. 

• Clear communication and good interpersonal skills  

• Efficient organisation and time management skills 

• Developed IT skills, with experience using databases and communication platforms. 

Are you a strategic thinker with a passion for policy, public affairs, and media? Do you thrive on influencing change at the highest levels and leading impactful campaigns?

The Royal College of Radiologists (RCR) is seeking a dynamic and experienced Head of External Affairs to lead a high-performing team and drive our external engagement strategy. This is a pivotal role in a respected medical charity, where your work will directly support doctors and improve patient outcomes.

The Head of External Affairs will lead a talented team of experts with focus on building the RCR’s influence, authority and impact across government and the health sector. Bringing together policy, public affairs, campaigns, AI, census and insight and media, the external affairs team will drive the agenda for change in our key policy areas, ensuring that our positions on workforce, cancer, AI and more are heard and listened to by decision makers; that the RCR is seen as the authority on all things radiology and oncology; and that our positions are clear and unequivocal.

What you’ll do:

• Policy – Lead the development of evidence-based, clinically informed policy outputs that influence change through public affairs, media, and stakeholder engagement.
• Census and Insight – Oversee the delivery of impactful Censuses and ensure all external affairs work is grounded in robust data, insight, and real-world case studies.
• Public Affairs – Drive strategic engagement with parliamentary stakeholders and build partnerships to amplify the RCR’s influence on key health policy issues.
• Press and Media Relations – Secure high-profile, targeted media coverage aligned with RCR priorities; support Officers as expert spokespeople and foster strong media relationships.
• Stakeholder Engagement – Build and maintain influential relationships across the health sector, government, and within the RCR to extend reach and impact.
• AI Strategy – Secure the RCR’s place as a leading organisation in the healthcare space by driving the development of expert thought leadership, impactful programmes of work and a solid AI strategy for the College
• Leadership and Management – Manage and inspire a multidisciplinary team across data and insight, policy, public affairs, media and AI, ensuring strategic alignment and high performance.

What you’ll need:

• Significant experience of delivering high profile external affairs strategies for complex organisations.
• Experience of influencing and effecting change in government policy through public affairs.
• Experience in developing high impact campaigns across a wide stakeholder landscape
• Demonstrable experience of turning evidence-based policy into compelling asks through both targeted and broader campaigns
• Experience leading a policy team.
• Ability to translate complex policy into succinct and clear messages.
• Ability to lead and motivate a cross functional team 
• Ability to influence others
• Good interpersonal skills.

Why join us?

• Make a difference to the lives of Doctors and the specialities they work in every day!
• Hybrid working (60% working week can be done remotely)
• Modern working environment
• Equipment provided to work from home
• Generous annual leave allowance
• Excellent pension scheme
• Interest free season ticket loan and cycle to work scheme
• Employee Assistance Programme

Permanent, Full Time

Circa £40,000 plus competitive benefits

Do you want to make a difference?

The RAF Benevolent Fund is the leading welfare charity for the RAF. Every year we make a real difference to over 40,000 people who benefit from our services. Working at the Fund is more than sitting at your desk ad in this role you will have the opportunity to be part of our RAF Family.  Alongside helping our beneficiaries, we also get to hang out with Spitfires and Typhoons, take part in a Dambusters bike ride, attend events like Royal Ascot, the Chelsea Flower Show, and the Bomber Command Memorial Service. Every day you will make a difference and play your part in changing the lives of others and helping people in the RAF Family get through the toughest of times.

It doesn’t matter how long someone served or when. If they were part of the RAF, they and their family are part of our RAF Family. We will always be here to support them when they need it most.

Join the RAF Family and play your part in making a difference.

Do you want to play a part in what we do?

People are at the heart of what we do. Together we:

· Help reduce social isolation and loneliness among veterans. 

· We support ill or injured men and women to have a safe place to call home, a home that meets their specific needs.

· We fund youth services on stations to provide clubs and activities for the children of serving personnel who move every few years.

· We provide grants to help with the cost of living. But this is just a few of the ways we help.

We are seeking an individual to join the RAF Benevolent Fund’s Digital Marketing team as a Digital Marketing Officer. The role requires the individual to contribute to the planning process for the Funds paid and organic social media channels, PPC, SEO, website management and email marketing programme, contribute to managing external agencies, meeting income targets, monitoring and reporting on results. The role also requires an excellent understanding of current and emerging technology, particularly in relation to social media and email marketing.

The successful candidate will have experience of working within the digital marketing space and a busy marketing and communications environment.

The role will be office based at our London HQ, with a minimum of three days working in the office per week. The successful candidate for this role will need to be Basic DBS checked and prove they have the right to work in the UK.

To apply, please click on this link and send your CV, together with a cover letter detailing why you believe you are suitable for this role, providing examples of how you meet the job profile when you apply through our recruitment portal.

The closing date for applications is Tuesday 17th June 2025, 5:00pm.

A copy of the Fund’s Candidate Privacy Notice can be found on our website. As an equal opportunities employer, the Royal Air Force Benevolent Fund is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. The Fund takes safeguarding seriously, and appropriate background checks will be completed. You can find out more about our commitment to safeguarding on our website. The RAF Benevolent Fund follows Safer Recruitment practices as it strives to ensure that everyone who comes into contact with the Fund will be protected from harm. The successful candidate for this role will need to be Basic DBS checked and prove they have the right to work in the UK. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join the Fund.

The Royal Air Force Benevolent Fund is a Registered Charity (No. 1081009).