Service manager jobs in barnet, herefordshire
What if your expertise in business analysis could help unlock ground-breaking solutions that transform lives during their most challenging moments?
About Alzheimer's Society - who are we and what’s our mission?
Dementia is the UK’s biggest killer. One in three people born in the UK today will develop dementia in their lifetime.
At Alzheimer’s Society, we’re the UK’s leading dementia charity and the only one to tackle all aspects of dementia by giving help and hope to people living with dementia today and in the future. We give vital support to people facing the most frightening times of their lives, while also funding ground-breaking research and campaigning to make dementia the priority it should be.
Together with our supporters, we’re working towards a world where dementia no longer devastates lives.
Our values make sure that our focus is clear for the challenges and opportunities ahead and remind us of what we all stand for.
About the opportunity
As Senior Business Analyst, you’ll step into an important leadership role within our Technology Directorate. You'll guide a team of Business Analysts and influence how we deliver impactful change across the Society. You’ll lead the development of our business analysis practices and play a central role in delivering our IT Roadmap. As well as supporting high-profile projects that directly benefit people affected by dementia.
This is a highly collaborative role, working across IT, Data, Digital and other teams. You will ensure business needs are clearly understood and translated into effective solutions. You’ll have the chance to shape how we approach change, build relationships across the organisation, and mentor others to deliver their best work.
If you’re looking for a meaningful opportunity to lead, influence and make a real difference in a values-driven environment, we’d love to hear from you.
About you
You’re a skilled and capable Senior Business Analyst with a strong foundation in business analysis and a passion for driving positive change. You guide with clarity, connect effectively, and enjoy working across technical and non-technical teams to deliver results.
You’ll have:
- Experience guiding business analysts in a delivery-focused environment.
- Strong knowledge of business analysis practices, including BABOK, Agile, PRINCE2, and software selection processes.
- Proven ability to gather, interpret and document complex user requirements clearly and effectively.
- A successful track record of delivering high-profile, complex technology projects in a matrix environment.
- Excellent stakeholder management and workshop facilitation skills, including engaging senior leaders.
- Aptitude in Microsoft Office and Visio, with a detail-oriented and solutions-focused approach.
What you’ll focus on:
- Leading a team of Business Analysts, providing coaching and mentoring to support their development and delivery quality.
- Driving the adoption of business analysis methodologies, tools, and techniques to ensure consistent solutions across all user groups.
- Engaging stakeholders through workshops and meetings to gather, analyse, and document business and technical requirements in line with governance and security standards.
- Bridging the gap between stakeholders and technical teams to maintain alignment and facilitate smooth delivery of change initiatives.
- Supporting the transition of changes into live environments, advising senior management on process updates, and advocating best practices in business analysis and change management.
- Collaborating on system improvements, integrations, and functional testing to ensure solutions meet business needs and expectations.
Ready to lead a team where every process improvement, every stakeholder conversation, and every system enhancement directly supports a cause that touches millions of families?
About Alzheimer's Society
Our commitment to Equity, Diversity, Inclusion & Belonging
We need to ensure the voices around our table better reflect and understand the communities we exist to serve. We strongly encourage individuals to apply who have a disability, impairment or health condition or individuals who identify as Black, Asian or from another minority ethnic background, as these groups are currently under-represented at Alzheimer's Society.
We want everyone we work with, as a colleague, volunteer, supporter, or someone we support, to feel included and that they belong at Alzheimer's Society.
Our Equity, Diversity and Inclusion Strategy here along with our internal employee forum and Employee Lived Experience network groups help us promote inclusion and belonging, becoming an engaged and inclusive organisation for all our people.
Our hiring process
During your recruitment process we want to make sure that you bring your whole self and can be at your best. We are working hard to ensure our recruitment process is as inclusive as possible, so please do inform us of your experience and anything you think we could do better by completing our candidate survey when you apply. Please also contact Alzheimer’s Society Talent Acquisition Team via [email protected] for application support or any adjustments you might need.
To ensure fairness and consistency to select the best candidate for this role, all our applications are anonymised up until an interview has been confirmed. We recognise the benefits of AI, but if you're considering using it to submit your application, we encourage you to reflect on the value it truly adds. AI tools often lack the personal touch and authenticity that set candidates apart. We want to hear your unique perspective, experiences, and skills, so we encourage you to showcase them in your own voice.
We try to avoid closing roles early where possible, however if we receive a high volume of applications, we may close earlier than the advertised closing date. Should this occur, we will aim to provide you with at least 48 hours' notice.
We are committed to safer recruitment and ensuring the welfare of those we work with, due to the nature of some of our roles, we might need to carry out a DBS check at the relevant level.
Giving back to you
Our employees work hard every day to make a true difference in people's lives. We are proud to support them with a range of benefits, recognition and many options for working agilely, all contributing to a strong work life balance. We also have various learning programmes to support you in your development and help you grow to realise your potential and shape a career with Alzheimer's Society.
You can also visit our Working for Us pages, which give you more information about what it’s like to be an employee at the Society.
Thank you!
ABOUT THE ROLE
The Women Transport Workers and Gender Equality Officer will play a fundamental role in leading and developing strategies on organising and increasing collective bargaining and leverage for women transport workers, on behalf of the ITF.
At the direction of the General Secretary and Executive Board, the Women Transport Workers and Gender Equality Officer will be responsible for leading the ITF’s Gender and Equality Programme. The role will be focused on developing leading campaign strategies to organise women workers and increase the capacity of our affiliates in this area. It will strategically engage with ITF affiliates, donor organisations and other relevant stakeholders to deliver projects globally, which includes managing relationships with multinationals to improve the state of gender and equality matters across transport supply chains.
This role will have accountability for the management of relevant staff of the Women’s Department, as well as budgeting and planning for all development initiatives.
ABOUT YOU
The mission and values of the ITF are of utmost importance and as such, the successful candidate for this role must hold high ethical standards, displaying diligence and integrity when representing the organisation.
We are looking for a purpose-driven individual with significant experience of effective leadership at a senior management level, including developing and leading on the successful implementation of key organisational strategies within a national or global trade union, or in a social movements context related to Gender and Equality. This person must be able to demonstrate strategic thinking and have excellent analytical and problem solving skills.
The role requires an excellent communicator who has the ability to work effectively to engage and motivate others towards change for women in the transport industry. It also needs someone who can effectively build relationships, as well as display strong collaborative and influencing skills.
The Women Transport Workers and Gender Equality Officer will be expected to undertake regular international travel and must be able to work flexibly including during out of office hours.
WHY WORK FOR US
The ITF offers a highly attractive salary and annual bonus, competitive pension scheme and annual leave entitlement, as well as the opportunity for international travel.
At the ITF, we are committed to providing an inclusive environment for our team and our affiliates. We see the diversity of our staff as a source of intelligence and strength. This means that we work creatively to make the most of unique experiences and perspectives. We are an equal opportunities employer. We welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, migration status, colour, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union affiliation or activity.
THE ORGANISATION
The International Transport Workers’ Federation (ITF) is a democratic, affiliate-led federation recognised as the world’s leading transport authority. We fight passionately to improve workers' lives, connecting more than 700 affiliated trade unions from 150 countries to secure rights, equality and justice for workers' globally. We are the voice for nearly 18.5 million transport workers across the world.
We have offices in London, Abidjan, Amman, Brussels, Geneva, Hong Kong, Montreal, Nairobi, New Delhi, Panama City, Rio de Janeiro, Singapore, Sydney, and Tokyo, with members spanning the globe.
Purpose:
The ITF constitution sets out the following aims:
To promote respect for trade union and human rights worldwide
To work for peace based on social justice and economic progress
To help our affiliated unions defend the interests of their members
To provide research and information services to our affiliates
To provide general assistance to transport workers in difficulty
Values
At the ITF, our values are at the heart of all that we do. We demonstrate solidarity. We are democratic. We are dynamic. We are determined. We are dedicated to bringing together a diverse group of people to truly strengthen the ITF as the global voice for transport workers. Find out more about our values.
Equal opportunities statement:
At the ITF, we are committed to providing an inclusive environment for our team and our affiliates. We see the diversity of our staff as a source of intelligence and our strength. This means that we work creatively to make the most of the unique experiences and perspectives. We are an equal opportunities employer. We welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, migration status, colour, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union affiliation or activity.
For job descriptions or to apply for this role, please click the link which will forward you to our website.
Closing Date: 19 June 2025
Non Charity Employer
101 - 500
Every day transport workers keep the world moving – connecting millions of people across our cities and countries
The client requests no contact from agencies or media sales.
Thank you!
We are seeking a dynamic and experienced strategic lead to drive the next phase of our Right to Health campaign. This new role will work with our experienced and well respected team and our extensive network, to make the political case for the better legal recognition and real-world protection for the right to health.
An ideal candidate
You will be a passionate and experienced advocate for health, human, social or environmental rights, committed to driving meaningful change in the UK. You will bring proven expertise in leading policy, advocacy, or parliamentary engagement work - ideally within health, human rights, social or environmental justice sectors - and thrive in building strong, strategic relationships with government, civil society, and community stakeholders.
You have a good understanding of the structural causes of health inequality and the power of human rights frameworks to address them. You will know how the UK political and parliamentary systems work, and you are skilled at influencing these processes through clear, compelling narratives backed by evidence.
You are able to communicate with clarity and impact, tailoring your message to diverse audiences - from policymakers to grassroots activists. You are confident working independently and collaboratively within a small, flexible team, balancing strategic vision with practical delivery. Your approach is solutions-focused, inclusive, and grounded in the lived realities of people affected by health inequalities.
Most importantly, you are motivated by the opportunity to join a dynamic and well respected organisation and lead a strategic campaign that challenges the status quo and contributes to a fairer, more just UK.
You have the right to work in the UK and be able to work from home in London or within easy reach of London. A minimum of weekly attendance in London will be required.
This opportunity is open to applicants wishing to deliver the work on a self-employed freelance or employed basis.
For application, please complete:
- the Application Form
- a CV outlining your career (including paid and unpaid work), with any academic and professional qualifications, to date.
Applications that do not include both documents will not be considered.
Thank you!
Role Purpose
The Head of Research, Policy and Insights will join the Senior Leadership Team (SLT) alongside the Head of Operations, Head of Programmes and Engagement and Head of Marketing and Communications. This role is pivotal in guiding OKRE’s strategic direction, leveraging research to inform programme and policy development, and advocacy efforts.
You will lead the expansion and application of OKRE’s distinctive research activities (see Playing with Videogame Culture, and Entertainment Industries Taskforce), developing and delivering an ambitious programme of work that helps transform understanding of entertainment media, its impacts, and the ways different communities work with it.
A key focus will be development of an “Entertainment Impact Index”, a key recommendation from OKRE’s report ‘Delivering social impact in entertainment content – priorities, approaches & challenges.’ This new framework will complement existing impact measurements, supporting cross-sector collaboration and shared learning.
Engaging with trends in entertainment, including technological developments such as AI and machine learning, and approaches to charity and social impact, your role will involve identifying challenges and opportunities. You’ll develop strategies to measure and assess the impact of OKRE’s work, ensuring data informs both annual planning and growth opportunities.
Key Responsibilities:
Leadership and Strategy
- Work with fellow SLT members to develop and implement organisational strategies that embed a research and insights-led culture within the charity.
- Craft and execute strategies for OKRE’s research and policy work, broadening the organisation’s reach and impact.
- Lead OKRE’s work with research consultants and work with other senior team members to develop and support colleagues across our staff and associate team working on insights and policy activities.
- Keep abreast of developments in entertainment and media (including tv, film, video games, creator content) as well as social impact, behaviour change and narrative change sectors, to support the dissemination and use of that knowledge across the organisation and beyond.
Programme design and delivery
- Lead on the development and delivery of a high impact programme of research and policy projects, spearheading major initiatives, such as the Entertainment Impact Index, and running regular convenings with key industry figures to develop actionable tools.
- Manage research materials, ensure regulatory compliance, and provide quality assurance on research, data and insight-related work in service of the charity’s goals and objectives.
- Provide insights to the wider OKRE team on key sector trends and opportunities relevant to programmes such as the OKRE Summit and OKRE Fund.
- Evolve evaluation strategies and provide practical support to team members to assess OKRE’s work, understanding what difference the charity has made, and synthesise learning to inform future activity.
Communication and Impact:
- Commission research through internal panels or external agencies and produce tailored briefings and reports.
- Turn research findings into sharp insights, impactful policy narratives, guides, tools, and training resources for the sectors we work with.
- Represent the organisation at industry events, advocating on policy matters and advancing the organisation’s thought leadership.
Stakeholder Management
- Seek out, build and maintain strong relationships with key organisations, funders and partners working in entertainment, charity, research and policy fields.
- Be a passionate advocate for and support the whole team to adopt an insights and evidence-based approach to their work.
- Define and advance a clear learning agenda based on the needs of key stakeholders in the business.
Skills & Experience
- Proven experience in strategic planning and delivery within research and policy environments.
- Demonstrable success in identifying emerging policy opportunities and applying research-led approaches to boosting organisational influence.
- Senior level experience managing research and policy portfolios, with budget accountability in commercial or charity sectors.
- Expertise in deploying quantitative and qualitative research methodologies, tools, with a track record in informed policy advocacy.
- Proven ability to translate complex data into actionable insights for a range of stakeholders.
- Excellent written and verbal communication.
Ideally you will be:
- Resourceful with ability to think laterally to problem solve, tracking and reviewing progress to adjust accordingly.
- Happy to take ownership of projects, managing your own time while communicating clearly with others where deliverables are interdependent.
- Passionate about entertainment and its potential to shift perceptions.
- Confident with putting forward ideas, asking for and responding to feedback and coming up with actionable plans to make things happen.
- Able to establish rapport and build positive working relationships with a variety of people.
- Delivery focused with excellent attention to detail.
- Enjoys a fast-paced and evolving environment [complex/start up]
- Excited about hybrid working as part of a small but growing team, where you can play a positive part in shaping the organisation’s work and its working culture.
If you believe you have the skills and passion to succeed, we encourage you to apply. We are eager to hear from individuals who are enthusiastic about learning and growing with us.
What you will receive on top of your salary:
- Optional enrolment into OKRE’s workplace pension scheme.
- Free access to Wellcome’s onsite Nuffield Gym.
- Access to Employee Assistance Programme.
- Access to a varied menu of hot and cold food options at Wellcome’s staff food outlets, at prices substantially lower than Central London averages.
- Great views over the city from our 6th floor central London office opposite Euston station. We are based in the building that houses the Wellcome Collection, a museum and library connecting science, medicine, life and art.
How to apply for this role:
To apply please send a CV and cover letter. Together, these should clearly set out how you meet the skills and experience required and why you are applying for this role at OKRE. Candidates will be shortlisted for interview on this basis. Please send them to officemanager{@}okre{dot}org by Monday 9th June
Diversity and Inclusion
Diversity and inclusion are at the heart of everything we do and we actively encourage applications from those at different life stages.
We are committed to creating an environment where all employees, workers and job applicants can thrive.
We work to make our recruitment processes as inclusive as possible. If you would like us to make adjustments during the application process, please contact us by emailing officemanager{@}okre{dot}org with the subject line ‘Application Process’.
We expect our team to treat others on their merits and challenge any form of direct or indirect discrimination, victimisation, or sexual, racial or any other type of harassment.
Feedback & process
We receive a high volume of applications to our open positions and consequently can’t provide feedback to every application. We will confirm receipt of your application via email.
We will invite shortlisted applicants to online interviews on 16th or 17th June.
Final interviews will be held in person at our central London office on 24th or 26th June.
All candidates selected for interviews will receive feedback if requested.
The client requests no contact from agencies or media sales.