Service manager jobs in Bracknell, bracknell forest
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Hours: Full time (35 hours) preferred; part time considered (minimum 28 hours).
9 a.m. – 5 p.m. Monday – Friday if full time
Contract: Permanent
Responsible to: CEO (may change)
Responsible for: 2 service coordinators. Joint responsibility with the two coordinators for the housekeepers, handypersons and gardeners plus any volunteers used to support the service
Location: Hybrid in line with our Hybrid Working Policy. Office location is the White House Community Centre, Hampton. Community locations and in the homes of older people as needed.
Salary: £34,000 – 38,500 FTE DOE plus 5% pension contribution pension contribution. Employee Assistance Program (EAP), Blue Light card and Age UK discount schemes.
Lead a team giving great practical support to local older people
Age UK Richmond upon Thames is a local independent charity supporting older people across the London Borough of Richmond upon Thames. We provide a wide range of valuable and well used local services in Richmond upon Thames designed to improve wellbeing and enhance independence. These include information, advice and welfare benefits support; social & wellbeing centres; support after hospital discharge; digital skills development; Dementia Friendly Richmond; mental health peer support and Home Services such as handyperson, housekeeping and gardening.
Partnership is central to our work. We collaborate closely with other voluntary sector partners and wider organisations to maximise our impact and reach. Our friendly and committed team of 50 staff and over 100 volunteers support over 4,000 local older people each year.
Our Home Services are a core part of our organisation, providing housekeeping, handyperson support, and gardening and plays a crucial role in enabling older people to live independently and maintain their wellbeing. Our Home Services team help with practical jobs around the home, such as cleaning, dusting, hoovering, laundry, light shopping, help with DIY, and gardening.
At Age UK Richmond, we have an exciting opportunity to lead, shape, and grow our vital community services. We are recruiting for a Home Services Manager.
Are you a motivated and forward-thinking with a passion for making a difference to the lives of older people? As the Home Services Manager you will lead a team of staff and volunteers delivering a range of services designed to promote independence and enable older people to remain in their homes for as long as possible.
This role would suit someone with excellent coordination / administration skills, highly organised and with an interest in developing a service. Experience in a management role would also be highly advantageous.
We are looking for:
1. Experience of successfully managing or coordinating a busy demanding service.
2. Strong coordination, operations or logistics experience.
3. Excellent communication and relationship building skills.
4. Strong administration and IT skills.
5. Good numeracy skills.
6. A proactive and friendly approach to service growth and improvement.
7. A genuine desire to support and improve the lives of older people, and an understanding of and empathy with their challenges and needs.
Access to a car is preferred, but not essential. You will need to be prepared to travel around Richmond upon Thames as needed.
The full job description is available on our website - follow the link. Closing date for applications is 9 a.m. on Thursday 4th June 2026. Interviews will take place at the White House Community Centre, Hampton on Monday 8th June 2026.
Registered Charity
21 - 50
Provide support to help local older people to live healthier, happier and more independent lives.
Thank you!
The South East Gambling Harms Partnership is a consortium of regional Citizens Advice offices that include: Wokingham, Reading, West Berkshire and East Berkshire offices in Berkshire and Hart, Rushmore, Basingstoke and Tadley in North Hampshire. This is a high-profile initiative funded by the Office for Health Improvement and Disparities (OHID) to tackle gambling harms through the collaboration of the South East Gambling Harms Partnership.
The Role
We are looking for a strategically-minded Regional Service Manager to lead the South East Gambling Harms Partnership. You will be the architect of our strategic engagement, building trusted partnerships with NHS commissioners and local authorities to ensure gambling harms are a priority in local health responses. You will lead a dedicated team of Training Leads and Prevention Workers, fostering a culture of accountability and innovation, building strong links with VCSE partners and the wider community.
Key Responsibilities
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Strategic Leadership & Influence: Act as the lead advocate for the partnership, engaging with NHS and Local Authority commissioners to ensure gambling harm prevention is embedded into local health strategies and regional policies.
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Partnership Management: Provide cohesive leadership for a collaboration of eight Citizens Advice offices, ensuring all locations are aligned, accountable, and integrating gambling screening into daily practice.
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Operational Oversight: Lead the project team (Data Officer, Training Leads, and Prevention Workers) to meet ambitious targets, while managing budgets, risks, and funder reporting.
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Stakeholder Engagement: Foster "trusted partner" relationships with grassroots organisations and wider community sectors to reach high-risk groups, including young people, veterans, minority communities and affected others.
Thank you!
We're looking for a kind, compassionate and resilient Service Manager to join our Young People Social Care Service in Bracknell.
£41,200.00 per annum, working 40 hours per week.
Our benefits include:
- Annual leave increasing up to 30 days with length of service
- Free DBS
- A generous pension - we will contribute up to 8% and life assurance cover up to 3x Pensionable Salary (T&Cs apply)
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
In this role, you will actively listen to and engage with young people, ensuring their voices are heard and their needs are met. Developing and maintaining essential external partnerships will be key to providing a robust support structure for our customers. We are looking for an empathetic leader who can connect with young people and staff alike, showing genuine care and understanding. You should be adept at comprehending and implementing policies and procedures to benefit both customers and the organisation. Excellent communication skills are essential for effectively liaising with stakeholders, Children services, Commissioning teams, and OFSTED. A proactive approach to service development and regulatory compliance will be crucial to your success.
What you'll do:
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
- Drive business planning activities within your contract, ensuring relevant and challenging objective setting and ongoing performance tracking, developing turn around action plans as may be necessary
- Using sound financial and accounting principles, manage contract budgets to deliver on corporate and local contract financial targets
- Successfully lead and motivate your team to ensure the championing of and maintenance of a positive local culture within your service
- Work to continuously improve staff competence, ensure ownership of all staff issues and speedy and effective conflict resolution
- Responsible for reporting all staff changes to HR and Payroll departments, as appropriate e.g. starters, leavers, additional hours etc.
- Responsible for maintaining quarterly staff succession plans
- Deliver effective, professional and commercially focused briefings and supervision meetings with staff and ensure that information, reporting & communications flow up/down is effective
- Responsible for managing and allocating customers to support staff (casework management)
- Develop key business relationships with all relevant customers/external parties to ensure service delivery excellence and maximise new business opportunities in own patch
- Plan, organise and prioritise operations within your contract to ensure maximum efficiencies/utilisation of all resources
- Working with your team lead creative and ambitious customer involvement plans across the patch and ensure successful implementation
About you:
- Ability to lead and motivate staff to deliver excellent services
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Has a practical and logical mind
What you'll bring:
Essential:
- Educated to degree level or equivalent
- Experience of managing contracts and resources and delivering to budget and performance targets
- Experience of delivering to housing management performance targets
Desirable:
- Other relevant professional memberships and/or specialist qualifications
About us:
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.