Service manager jobs in brent, surrey

Are you bilingual in French/English and enjoy Senior Operations Management? If so, we are delighted to announce that we are recruting for a Senior Operations Manager role. MannionDaniels seeks a bi-lingual (French/ English) Senior Operations Manager to support the delivery of Gavi’s new fund to strengthen engagement with CSOs and local partners across 14 countries through up to 60 grants.

MannionDaniels have been contracted by Gavi to deliver this new funding mechanism which aims to:

i. Increase vaccination coverage and reduce zero dose and under-immunised children.

ii. Set up grant/contract schemes with CSOs and local partners that are results-focused, cost-effective and provide value for money.

iii. Strengthen the capacity of CSOs and local partners to implement contracts/grants effectively and efficiently.

iv. Contribute to a conducive partnership, a joint vision and clarified collaboration modalities between governments, and civil society and local partners,

v. Help roll out HPV vaccination; and

vi. Robustly evaluate the contracts/grant with CSOs and local partners to capture learning and ensure course correction as required.

The Senior Operations Manager supports the implementation of effective and efficient activities to deliver the Gavi project in accordance with international standards, best practice and donor expectations. The role reports to the Deputy Team Lead- Gavi and is responsible for consistent implementation of systems and procedures. The Senior Operations Manager will be expected to support our culture of continuous improvement.

A strong operational background in international development, including extensive field experience, and excellent project management skills are essential for the role. The Senior Operations Manager will manage a medium sized team and occasional overseas travel may be required.

Students’ Union UCL is an organisation that exists to make more happen. We are the representative body for University College London’s (UCL) students, one of the most diverse student communities in the world. UCL students have the potential to do anything, and the Union plays an essential role in helping them to achieve things they may have never thought possible. As a charity we employ over 130 career staff and over 250 part-time student staff, and deliver a wide range of services and representative functions for students. We work in partnership with UCL towards a fantastic experience for all of our 48,000 students and to ensure that university life enables them to develop the skills, experience and confidence to become the leaders of the future.

Our vision is of an outstanding experience for all UCL students and to be one of the best students’ unions in the UK and the world.

It's an exciting time to join our growing organisation as we lead the delivery of UCL’s ground-breaking Student Life Strategy. This is enabling us to build more programmes to improve students’ mental and physical wellbeing, promote genuine equity for all, build students’ skills and confidence, develop their international connections and intercultural skills, and make a real contribution to our local community.

We support hybrid working. Excellent benefits including defined benefit pension scheme and generous holiday entitlement. We are proud of high levels of staff engagement and pride ourselves on being a great place to work.

This is a permanent, part-time (21.9hr per week, 0.6FTE) role. The role is based at Bloomsbury campus with flexibility to work from home on a 40/60 basis (40% working from the office). 

We are looking for a Governance & Administration Coordinator to provide servicing and support for our governance meetings. This will involve ensuring meetings and committees are governed to exemplary standards, and to ensure we comply with relevant legislation and other regulatory requirements. You will join the Governance & Compliance team which oversees our governance arrangements, as well as our complaint, disciplinary and safeguarding procedures.

Do you have experience in supporting committees and internal meetings on matters related to governance, organisational planning and oversight? Do you have experience in coordinating agendas, papers and minute-taking for formal meetings with a varied portfolio of meetings, working with different chairs and stakeholders? If the answer is yes, then we want to hear from you.

At Imago Community, we believe in creating change together and we’re looking for a creative, confident, and people-focused Fundraising Manager to help us grow our income and inspire more people to support our work. You’ll be joining a friendly, supportive team who share ideas and work closely with colleagues across the organisation to make a positive impact.

In this varied and exciting role, you’ll take the lead on developing and delivering imaginative fundraising initiatives, events, and campaigns, both in-person and online. You’ll connect with new supporters and nurture existing relationships, building a community of people who are passionate about making a difference.

From planning engaging events and writing compelling funding applications, to exploring new digital opportunities and telling stories that inspire, you’ll play a key part in ensuring Imago can continue to deliver vital services.

We’re looking for someone who is:

• a natural relationship-builder – confident, engaging, and comfortable making the ask for support
• experienced in fundraising or a related field like charity communications, marketing or event and project management
• creative, organised, and able to manage multiple projects and deadlines
• skilled at telling stories that demonstrate impact and turning great ideas into successful fundraising initiatives
• motivated to achieve results while working collaboratively as part of a supportive team.

You’ll also need excellent written and verbal communication skills, strong IT abilities, and a commitment to compliance with fundraising regulations and GDPR. The role is based at our head office in Tunbridge Wells (moving to Lamberhurst in 2026). A Full UK Driver’s Licence and access to a car are essential as you will visit our other offices, activities and events.

If you’re excited by the idea of inspiring generosity, building lasting connections, and helping us grow our impact, we’d love to hear from you.

We offer our employees:

· Inclusive values-based environment

· Competitive remuneration package

· Workplace pension scheme

· Generous annual leave entitlement plus bank holidays

· Opportunities for hybrid working

· Benenden Health Care

· Death in Service Benefit

· Cycle to Work Scheme

· Employee Supported Volunteering scheme

· Development opportunities

· and more

Imago is committed to Safer Recruitment practices, and the post is subject to references and an enhanced Disclosure and Barring Service check.

Please either submit your CV with a short covering note or visit our website for full details.

Imago recognises that many people in our society experience discrimination or lack of opportunity for reasons that are not fair. We aim to create a culture that respects and values each other’s differences, and see these differences as an asset, as they improve our ability to meet the needs of the organisations and people we work with. We proactively seek to increase opportunities for inclusion, and celebrate diversity across our organisation and within communities.

Imago recognises its duty to safeguard and promote the welfare of the children, young people and adults at risk who access its services or with whom it comes into contact.

Grants operations and data manager

Salary - £54,963 - £64,124 pro rata
Hours - Full-time / part-time (from 0.6FTE)
Benefits - Excellent package including 27 days annual leave + bank holidays

We believe that people’s sight matters and wish to strengthen our committed and passionate team by appointing a grants operations and data manager to join our grants and research team.

The grants operations and data manager is a newly created role, within Moorfields Eye Charity's grants and research team, to support, manage and develop grant funding operations. This is a really exciting time to join the team as this position will play a key role in the ongoing optimisation of the teams grants management system (Flexigrant, implemented 2024) and also the underpinning funding operations to support the delivery of our first grants strategy, due to be launched in early 2026.

We have ambitious plans. We have put into action a five-year business plan that is supporting our growth from raising and funding around £6 million annually to becoming a £10 million a year charity.

This is an exciting opportunity for the grants operations and data manager to bring passion and experience to our dedicated team, ensuring we have robust and effective processes to select and award the most impactful projects and programmes, and enable the monitoring of outputs, outcomes and impact.

Experience in grants management is essential and the successful candidate will be able to think creatively, plan, solve problems, and make effective decisions in a fast-paced environment.

About the role

You will be joining a supportive grants and research team who are committed to ensuring the charity has robust grant making mechanisms to determine best use of charitable funding together with monitoring and evaluating projects and programmes. 

You will be involved in optimising the grants management system and funding processes, driving effective data collection and reporting, and corresponding work-flows. The role is highly collaborative, requiring you to develop professional working relationships with stakeholders at various levels. It will suit a candidate who is dynamic and ambitious, confident delivering change, and in taking initiative.

About you

You will have an established track record in grant-making, ideally in a health or medical research charity. You will have experience in the full life-cyle of grants management and the delivery of grant-making programmes, working with complex data and databases. You will also have a keen interest in improving operational processes and developing/analysing reports for data driven grant making activities and showcasing the impact of funding.

You will be an effective communicator, able to build confident working relationships at all levels. You will bring strong interpersonal skills along with the ability to work collaboratively and to influence, lead others in matrix style working.

To apply

Your application should include your CV and your cover letter response (up to 500 words each) to the following questions:

› What attracts you to this role and Moorfields Eye Charity?
› How your experience applies to this role?

If you think you could do the role, but don’t have all the desirable experience, we would still welcome an application from you.

The closing date for applications is 16 September 2025.
Interviews are expected to be week commencing, 29 September 2025.

The Events & Fundraising Manager will work at the heart of our public events programme, helping to organise fundraising walks and other events across London and the South East, and raising funds to support the provision of free legal advice. Our events include the London Legal Walk -- an annual event which raises over £1 million each year -- regional Legal Walk events, and other fundraising events such as the Great Legal Quiz and the Great Legal Bake. LLST also purchases places for third party events such as the London Marathon, Brighton Marathon, and Big Half. We also raise money through individual and corporate donations.

The Events & Fundraising Manager's principal role is to manage these events and promote our fundraising in support of free legal advice charities in London and the South East. Your main duties and responsibilities will include the following: 

• Organising events
• Establishing and managing partnerships
• Managing staff and volunteers 
• Marketing and communications

We are looking for a candidate with demonstratable and relevant experience working at a senior level in mass participation and third-party challenge events. The person will be organised with experience managing projects, budgets, partnerships with funders and key stakeholders, suppliers, volunteers and staff. 

Please see the attached Recruitment Pack for a more information about LLST and a full job description. 

Are you bilingual in Portuguese/English with a background in health? If so we would love to hear from you.

MannionDaniels are looking to recruit an experienced Grants Manager (bi-lingual Portuguese- English) to support our Gavi CSO funding mechanism. The Grants Manager will need to have a background in health as they will be responsible for oversight of a portfolio of different sized grants, delivering immunization and health system strengthening programmes across different types of organisations and geographies. The Grants Manager will work collaboratively with technical colleagues to maximise results and minimise risk for a portfolio of projects. The role holder will support the performance and develop the capabilities of grantees and contribute to wider learning.

We are looking for people with either direct experience of working in the health sector in West and Central Africa, Mozambique or Angola and are fluent Portuguese speakers. The Grants Manager provides a focal point to coordinate the technical, financial, and operational support to each grantee throughout the grant management process. The Grants Manager will work closely with the wider grant support team to ensure grants move efficiently through the grant management cycle and to coordinate technical assistance for grantees. In addition, the Grants Manager will support the design and delivery of further Gavi projects implementing technical assistance to CSOs in specific thematic areas and countries.

Job Summary

• Job title: Impact and Sustainability Manager
• Area of work: Impact and Sustainability strategy
• Contract type: Permanent
• Employment type: Full-time
• Location: London
• Working environment: Hybrid, 3 Days per week
• Working hours: 37.5 hours per week
• Annual leave: 30 days. 5 Volunteering days
• Pension: 10% employer contribution
• Other benefits include: private medical insurance, flexible working hours, cycle to work scheme, and Season Ticket Loan.
• Closing: midnight, Wednesday 3rd September

Overview/Purpose
To lead, deliver and continuously improve a programme of work that communicates the long-term environmental and social impact of a major infrastructure asset in London. This role will be central to shaping how the organisation demonstrates its legacy and future value across three interconnected areas:

• Environmental Impact & Data Reporting - analysing and presenting tunnel performance data, including water quality improvements, in collaboration with research institutions and internal teams.
• Strategic Partnerships & Responsible Business - managing and evaluating partnerships that support sustainability, social value, and community engagement, while identifying new opportunities for impact.
• Sustainability Strategy & Thought Leadership - contributing to the organisation's positioning as a responsible asset manager and leader in ESG, supporting senior stakeholders with credible insights and content for external forums and publications.

The role holder will ensure these programmes are delivered effectively, with a focus on strategic thinking, stakeholder engagement, and continuous improvement. They will work closely with cross-functional teams including finance, communications, and operations, and will be responsible for integrating ESG metrics into reporting frameworks aligned with industry standards. This is a hands-on, purpose-driven role suited to someone passionate about sustainability, public value, and infrastructure excellence.

Key Responsibilities
Leadership and Strategy

• Develop and evolve the organisation's impact and sustainability strategy to reflect its transition from infrastructure delivery to asset management.
• Shape and communicate the long-term environmental and social value of the project, including its contribution to water quality, public health, and urban resilience.
• Support the leadership team with strategic insights and data to position the organisation as a thought leader in ESG and infrastructure excellence.
• Align sustainability and impact initiatives with broader organisational goals and stakeholder expectations.

Management and Oversight

• Lead the reporting and communication of tunnel performance data, including environmental metrics and partnership outcomes.
• Monitor and evaluate existing partnerships, including those focused on social value, community engagement, and responsible business practices.
• Deliver clear, accessible reports and presentations on tunnel impact, including carbon emissions and ESG metrics.
• Manage external contracts and partnerships, ensuring performance and value for money.
• Collaborate with internal teams (e.g. Finance, Communications, Treasury) to support ESG reporting and sustainable finance frameworks.

Stakeholder Engagement

• Engage with external stakeholders, including research institutions, community groups, and industry bodies to promote the tunnel's legacy and future value.
• Identify and pursue opportunities for public engagement, advocacy, and strategic collaboration.
• Proactively seek engagement opportunities.

Skills & Experience Required
Essential

• Proven experience in sustainability, impact management, ESG, or infrastructure-related roles.
• Strong understanding of environmental governance, social value, and sustainable finance.
• Ability to interpret and communicate technical data to diverse audiences, including water quality and carbon emission metrics.
• Experience managing partnerships and evaluating programme outcomes.
• Excellent stakeholder engagement and strategic thinking skills.
• Strong written and verbal communication skills, with the ability to advise senior stakeholders confidently.

Desirable

• Knowledge of infrastructure operations and asset management.
• Experience working with charitable organisations, community groups, or public sector bodies.
• Familiarity with environmental reporting frameworks and ESG standards.
• Purpose-driven mindset with a passion for long-term impact and sustainability.
• Collaborative and adaptable, with a hands-on approach to delivery.
• Experience in budget management and performance oversight of external contracts.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. If you have the relevant experience you will be contacted.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

WCCM seeks to appoint an experienced, highly motivated, talented, resourceful, emotionally intelligent and hardworking Senior Finance Manager to manage finance and governance across our international office in London and our Retreat Centre based in Bonnevaux. Working with the Executive Director and Trustees, and with the support of a small, dedicated team, you will lead on WCCM’s financial strategy and planning, ensuring compliance with statutory and non-statutory bodies, working to maximise income and automate processes. You will also have responsibility for core organisational support functions such as HR, GDPR and Health and Safety. You will have significant experience in finance roles, with knowledge and experience of UK charity finance, and operational support functions. Occasional trips to France. Interest in Christian Meditation/Spirituality an advantage.

Providence Row has been supporting homeless and vulnerably housed people since 1860. For homeless people, or those at risk of homelessness, finding employment and housing opportunities can feel like an uphill battle, even more so if they’re affected by physical, mental health or substance misuse issues. Providence Row works with around 1,200 homeless and vulnerably housed people a year in London, offering an integrated service of crisis support, advice and recovery programmes. 

About the role

• To account manage a portfolio of corporate donors. Ensuring regular communications with corporate partners through phone, e-mail and face to face meetings to ensure targets are met and strong, lasting relationships are developed.
• To assist with all levels of corporate administration, including; thank you letters; certificates; project reports; updating all correspondence and meeting information within the CRM database.
• Create and implement tailored stewardship plans to maintain and grow existing corporate relationships.
• Undertake appropriate research and briefing (for self and others) in preparation for initial meetings with potential corporate supporters, demonstrating agility and creativity along with comprehensive knowledge and understanding of Providence Row’s organisational strategy and services offering when engaging with potential partners.
• To support with corporate volunteering activities both on and offsite, ensuring volunteers have an engaging and impactful experience.

Benefits

• 27 days holiday plus bank holidays
• Pension – 5% employer, 3% employee
• Cycle to work scheme
• Season ticket loan
• Employee assistance programme
• Monthly reflective practice
• Wide range of learning & development opportunities

 To apply:  Please upload your CV with a covering letter, detailing how you meet the job specification. CV’s without a covering letter will not be considered.

Research shows some people, especially women and marginalized groups, may hesitate to apply unless they match all the criteria. However, we want to assure everyone that we encourage applications from all individuals, regardless of whether they fulfil every point in the job description. Your unique perspective matters to us – please apply with confidence.

Interviews
Please note that we may interview on a rolling basis and therefore encourage early applications.

Providence Row is a charitable company limited by guarantee registered in England and Wales; company number 07452798 registered charity number 1140192.

Who we are 

St Martin-in-the-Fields Charity is a UK-wide homelessness charity. We fund a range of projects across the UK, providing innovative services within healthcare, legal advice and mental health support to facilitate a long-term transition out of homelessness. We work to prevent this situation from happening in the first place. When it does happen, we provide emergency financial assistance that can transform the lives of those who are homeless or at risk of homelessness, helping them find and keep a safe place to live and call home.

Our Values

We put... people first

We value those we work with, seeking out and listening to all voices to understand how we can work together to make sure anyone experiencing homelessness is moved into a safe home with the necessary support in place.

We are... a learning organisation

We reflect on what we learn, act on the evidence, and share learning with others.

We work... collaboratively for change

We build relationships based on trust and shared vision.

Trusts and Foundations Manager 

St Martin-in-the-Fields Charity (SMITFC) is looking for a strategic, relationship-driven Trusts and Foundations Manager to help shape the future of our income generation from charitable trusts and foundations. This is a pivotal role within our Philanthropy, Trusts and Foundations Team, working to ensure that we not only maintain but significantly grow our sustainable income streams in support of people experiencing homelessness and extreme vulnerability.

Working alongside the Philanthropy Manager and Prospect Researcher, this role will be responsible for identifying and securing new 5-6 figure+ gifts, maintaining and deepening engagement with our existing funding partners and developing a pipeline of future funding opportunities designed to spread risk and build for a reliable, realistic income growth over time.

Key Responsibilities

 The successful candidate will:

• Work with the Head of Philanthropy, Trusts and Foundations (P&TF) to develop the Charity’s Trust and Foundations growth strategy ensuring it maximises sustainable net income from both general and restricted Trust and Foundation funding sources, diversifies income and starts to spread income timelines away from a reliance on our Christmas appeal period.
• Work collaboratively across the charity to acquire an excellent knowledge and understanding of SMITFC values and programmes, to inform the creation of bespoke donor materials, cases for support, funding proposals and reports.
• Lead on the creation and submission of bespoke proposals and reports to existing Trusts and Foundations, maintaining accurate development and submission deadlines and excellent records of progress and outcomes on CRM.
• Lead on the cultivation and maintenance of strong relationships with existing funders and trustees, identifying opportunities for key decision makers to become active and engaged in the Charity’s activities, whilst gaining a greater understanding of a project’s long term aims and consequent impact.
• Work in collaboration with the Prospect Researcher to develop a pipeline of new 5-6 figure + Trusts and Foundations prospects able to give within the next 3 years.
• Lead on the bespoke stewardship and engagement of newly identified 5-6 figure + Trusts and Foundations prospects and ensure that submission deadlines are met, and reporting schedules observed.
• Work with the P&TF team to deliver our annual Christmas Appeal – to include the development of the P&TF Christmas Appeal 2025, deliver the annual Christmas Appeal Launch event, and optimize the use of social medial and other platforms to reach potential new funders over the Christmas period and beyond.
• Work with the P&TF team to develop the high value offering for the 100 Anniversary appeal 2026.
• Ensure that resources and budgets are managed effectively and provide Trust and Foundation fundraising financial information as required by the Head of P&TF – including contributing to income risk assessments, identifying gaps or shifts in funding and support contingency planning with the wider P&TF team.
• Ensure accurate records of funding opportunities, donor contact details and prospect research are maintained across CRM and finance systems.
• Work collaboratively with SMITF partner charities to align stewardship, donor asks and maximise income.

Our Team: We are friendly, ambitious, creative bunch, who value and maintain relationships of trust and transparency with our donors. We all work flexibly between home and the office but love to come together to plan, get creative and enjoy some lunch in the Crypt at St Martins Church.

How to apply: For further information and details on how to apply, please download the application pack.

EDI Statement 

St Martin’s Charity is committed to developing a diverse, inclusive and culturally sensitive workplace and community for everyone. We will do so by fostering a compassionate and supportive environment that respects and values difference, where everyone feels welcome and confident to be themselves. We are proud to be an equal opportunity employer.

In recruiting for our team, we appreciate the unique contributions that every individual can bring without regard to race, ethnicity, colour, religion or no religion, gender, gender identity or expression, sexual orientation, national origin, disability or age. We actively welcome applications from people of marginalised identities, especially those with lived experience of homelessness. 

Please note that we ask candidates to refrain from using AI-generated responses to any questions in the application process. We value authentic and personal responses to better understand your unique experiences and qualifications. If you have any concerns or require reasonable adjustments, please let us know.

Role summary

The Minster Centre is a small, friendly organisation and the Reception Manager needs to be an adaptable and flexible person who enjoys teamwork within a continuously evolving environment. The Reception Manager role is varied, and you will be expected work with initiative and autonomy to respond to the needs of the Centre.

Terms and conditions

Salary: £21,064.54 pro rata (£29,489.77 FTE)  

Hours: 25 hours per week as follows Monday 9am – 5pm, Tuesday 9am – 4.30pm, Wednesday 8am – 1pm, and Friday 9am – 5.30pm. Some flexibility in hours may be possible.

Location: The Minster Centre, Queens Park, NW6 6RD

Contract: Part time, permanent

Benefits: Pension scheme, flexible working options, generous enhanced paternity and maternity and adoption policies, closure between Christmas and New Year with additional paid holiday, enhanced sick pay entitlements increasing with length of service

Annual leave: 33 days (including bank holidays) 

Responsible for: Receptionists

Reports to: Facilities and Membership Manager

How to apply

Please apply by sending your CV and the additional forms available on our website. Candidates must send a cover letter addressing how you meet the person specification. Your application must be sent by 12pm on Monday 1st September 2025 by email to Afua Pierre, HR & Governance Manager.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. If you’re interested, please submit your application as early as possible. For further information please contact Leon John, Facilities & Membership Manager.

We particularly welcome applications from people from underrepresented groups in the field of psychotherapy and counselling and in our organisation, including people from global majority communities, the LGBTQ+ community, care leavers, disabled people and people from other minorities.

To fulfil the role, you must be resident in the UK and have the right to work. You will be required to provide proof of your eligibility to work in the UK.

If you are a practising therapist, please review whether you currently have any Minster Centre students as clients and in which year and let us know if this is the case so that we can manage any potential dual relationships.

Background

The Minster Centre is a registered charity based in Queens Park, London NW6 that trains psychotherapists and counsellors and provides an accessible therapy service. As an accredited higher education organisation, we provide in-person and online courses throughout the week and weekend. The Minster Centre provides a psychotherapy and counselling service to the local community and has a number of rooms that are hired out for therapy, training, and events.

The Reception Manager is a critical and central role at The Minster Centre, providing a welcoming service to students, room hirers, therapy clients and staff members that is efficient and aligned with The Minster Centre’s Ethos. As part of this role, you will provide first-line support to tutors and students as well as undertake administrative duties crucial to the running of the Centre. You will also provide support to other staff members where appropriate.

Job summary

The ideal candidate will have previous administration and front of house experience to help ensure that all building users (students, room hirers and clients) are welcomed, that the building is available and set up for training and therapy services, and that the building is closed and secured at the end of the day. Furthermore, they would be organised, have excellent IT skills and knowledge and, ideally, practice of using Zoom. They will have the ability to work calmly and efficiently under pressure. In addition, they will be able to work autonomously on various tasks and work well in a team. This is a great opportunity for someone with relevant transferable skills to develop those skills further.

Duties and responsibilities

Oversee and manage the Reception Team

• Ensure Reception is always covered by organising a reception rota that covers absence, holidays, etc.

General management of Reception

• Receive and welcome visitors.
• Co-ordinate access to the building, opening and closing of the building.
• Respond appropriately to emergencies.
• Order stationary and other supplies as requested.
• Manage petty cash.
• Keep the reception area tidy.
• Ensure there are adequate supplies of daily refreshments and organise catering for specific events.

Event and training support

• Set up for events and assist with special or evening events when requested.
• Organise and keep track of First Aid and Fire Marshal trainings.

Administration

• Manage the room booking system, including the processing of invoice figures in communication with Finance Assistant/Credit Controller.
• Deal with room booking enquiries and bookings for events.
• Answer, screen, and forward incoming telephone calls, and provide basic information when needed.
• Undertake data entry tasks, or similar, in quiet periods.
• Deal with customer queries or complaints politely and positively.

Facilities

• Work with the Facilities and Membership Manager to source and organise suppliers to meet the various facility needs of the building.
• Ensure that the building has adequate cleaning by working with the Facilities and Membership Manager in communication with Total Clean.
• Conduct daily spot checks of the building and report any significant problems to Facilities and Membership Manager.
• Undertake small repairs of damaged equipment or fixings.

IT support

• Field/triage general IT Support emails with the IT Team.
• Diagnose and resolve equipment issues on site.
• Support tutors and office staff with basic Office apps, Moodle, Zoom queries (support and training can be provided).
• Provide IT support for tutors facilitating Zoom teaching sessions including troubleshooting.
• Manage tutor Zoom accounts.
• Schedule Zoom sessions.

Student support and progression 

• Ensure that students are enrolled on courses and set up on systems accurately.
• Manage the re-enrolment process between academic years. 
• Oversee the recording of student progression. 
• Liaise with and support the Operations Team in organising the annual Graduation event and ensuring all eligible students receive timely information. 

This is not an exhaustive list of duties and responsibilities. The post holder may be required to undertake other duties which fall within the ambit of the role, in discussion with their line manager or the Interim Management Team.

The post holder is expected to comply with all relevant policies, procedures and guidelines of The Minster Centre, including those on Equal Opportunities, Health and Safety and the Data Protection Act.

Purpose of Job

To deliver a high-quality service to and facilitate opportunities for individuals with spina bifida and/or hydrocephalus and their families/carers through Shine membership.  To empower and enable members Living with the conditions to lead healthy and happy lives through greater independence, better condition management and by creating links to the Shine community across England.

SHINE has over 14,500 members with spina bifida and/or hydrocephalus. This post will bring a real focus to the Essex, Suffolk & Norfolk area and will be an exciting opportunity to engage with members and develop and deliver the services we offer.

Our Little Stars project for 0–12 year olds has been established for over 3 years supporting younger members and their families with their diagnosis and beyond. We also have a growing Teen membership known as FIRE (Friendship, Independence, Resilience, Equality) Working alongside our multi skilled, established team, you will be supporting members across all age groups and building on the great foundations already in place.

We are looking for someone who can cover the Essex, Suffolk & Norfolk area. You will be home based but will be required to attend clinics in this area and London, events and meet members one to one where necessary within your allocated area and occasionally across wider areas and nationally.

Shine will offer you:

• A competitive salary of £28,471 (pro-rata for part-time hours)
• Regular working hours, and no shift work (some very occasional weekends or evenings) 
• 3% pension contribution
• 25 days holiday plus bank holidays + additional discretionary leave between Christmas and New Year (pro-rata for part-time hours)
• Additional annual leave due to length of service
• Opportunity to purchase additional annual leave
• Broadband allowance
• Life insurance after 12 months’ employment 
• Access to our Employee Support Programme
• Support to learn and develop

Please see the full Job Description & Person Specification below and on our website. 

Shine is a Disability Confident employer and will offer guaranteed interviews if a disabled applicant meets the minimum criteria for the job.

If you would like to discuss the role, please contact Sarah Carrier, England Services Manager by email to arrange a convenient time for a call.

To apply please submit your CV and supporting statement, which should outline your interest and explain how you meet the role criteria.

*Please note applications without a supporting statement will not be accepted*

Closing date: Monday 15th September 2025 11pm

Interviews: Friday 26th September 2025

Please note: we reserve the right to interview suitable candidates before the closing date, therefore we encourage applications as soon as possible.

HOMECARE REGISTERED MANAGER

RECRUITMENT PACK

Hopscotch Homecare takes pride in working to support the vulnerable of south Camden and beyond, with exceptional care in the home. We take the safety of our service seriously, both for our clients and our care workers. Those who draw on our care are centred in our service.

This Registered Manager role will give you the chance to be an integral part of our Homecare Service and be part of the full management team of our charity, Hopscotch Women’s Centre.

Our Homecare service has a dynamic team of Coordinators and Field Care Supervisors who will look to you to be proactive and fully engaged in managing the team, strengthening our organisational provision and making sure the team can be free to focus on their incredible work with the vulnerable of London.

Salary: £34,000 - £38,000

Hours of Work: 35 hours per week

Location: Fully office based, NW1 2PY

Reporting to: Head of Homecare

WHY HOPSCOTCH HOMECARE?

o An opportunity to live out your values

o Working in a trauma informed environment

o A chance to challenge and increase the standards in Adult Social Care

o Working with a diverse and vibrant team

o Team positivity, creativity and problem solving

o A place where all voices are heard

o Daily opportunities to make a meaningful impact on those in need

o Signatories of the Employers Domestic Abuse Covenant – creating a safe working environment for all staff

o Generous annual leave provision, including flexible working around the winter holidays

o Occupational sick leave

o Regular internal and clinical supervision with amazing therapists

o Continuous training

SCOPE OF THE ROLE

o To provide a high-quality homecare service that support the rights of our clients to live the lives they choose in a person-centred way

o Efficiently manage the day to day running of the Homecare charity including:

· Allocate resources and monitor performance to deliver high quality homecare to clients within budget

· Manage all aspects of the staff team and provide sound leadership to ensure staff are clear about their respective duties and responsibilities and have the support they need to carry out their roles safely and happily

RESPONSIBILITIES

o Manage the safety and quality of the service in line with legislative requirements and charity’s policy and procedures

o Undertake training and development to keep up to date with the law, best practice and changes in company policy. Apply this knowledge to day-to-day management and delivery of care

o Understand and monitor health and safety in the workplace and in the field. Act as lead for infection prevention and control

o Maintain full and accurate records and reporting systems in accordance with legal requirements and to ensure the effective running of the service. 

o Implement quality management and improvement systems. Effectively manage complaints and incidents. Carry out investigations relating to the quality of the service and use findings to make improvements

o Be prepared to work flexibly to ensure the safe delivery of the service

o Provide a good service to clients:

o Promote the rights of each client and keep their wishes at the centre of their care and support

o Make sure that prior to each service commencing, full initial assessments with the client and/or their chosen representatives, has been completed. This includes what the client needs and would like to achieve from their care and support

o Make sure the team have written an individually tailored care and support plan and have agreement that respects the customer’s wishes and promotes their dignity and privacy

o Agree appropriate risk control measures to reduce identified risks

o Provide the customer, and where appropriate their representatives, with information about the service so that they are clear about what to expect and how they can raise any concerns

o Apply excellent communication skills with clients, their families and representatives, staff and other health and social care professionals to deliver high quality homecare services

o Keep all information about customers and their families secure and confidential

Lead & Manage Staff:

o Manage the effective recruitment, induction and training of the coordinator (s), supervisor (s), care workers and other support staff, ensuring there are sufficient numbers of suitably qualified staff allocated appropriately to meet service needs at all times

o Identify ongoing training needs and ensure staff are up to date with current best practice

o Implement company policy and procedures in relation to managing absence, disciplinary, capability and grievance matters

o Provide information, guidance and ongoing supervision to enable staff to effectively and safely carry out their roles

o Carry out appraisals and monitoring of staff performance

o Ensure all emergency on-call issues are dealt with effectively, such as covering calls either directly or indirectly when care workers are sick or absent.

Promote Hopscotch Homecare Service:

o Attend external meetings and represent the service in a positive manner

o Participate in the growth and development of the service

o This list is not exhaustive and from time to time you may be required to undertake additional duties

o Attend all training provided in line with regulatory requirements

PERSON SPECIFICATION

Personal Attributes - Essential

o Caring and compassionate towards people in need of care and support and care workers

o Respect for people suffering from a range of medical conditions with different backgrounds and beliefs to your own. Strong commitment to non-discriminatory care practice

o Commitment to always respecting the rights of client and to promoting their privacy, dignity and independence throughout their lives

o Exceptional team player

o Self-motivated and keen to learn. Willing to seek guidance when needed and follow instructions

o Professional, excellent timekeeper and reliable

Knowledge and understanding - Essential

o Excellent experience in the provision of homecare services, in line with best practice

o Excellent understanding of the principles of high-quality person-centred care and support and non-discriminatory care practice

o Good understanding of the regulatory responsibilities of a Registered Manager and the law and CQC regulations relating to domiciliary care services.

o Must have S/NVQ L5 or equivalent, or be willing to work towards a relevant management qualification

o Understanding of systems to maintain confidentiality in relation to customers, staff and the business

o Knowledge of health and safety matters in relation to homecare services and risk management

o Knowledge of how to recognise abuse and safeguarding procedures

Experience and skills

oMinimum of two years’ experience of managing a team

- Excellent communication skills. Experience of building positive working relationships with people who use services and their families, staff and other health and social care professionals

o Ability to support customers with all aspects of their daily living in a manner that respects their dignity, is non- judgmental and promotes their independence, choices and privacy

o Experience of care services, risk assessment and person-centred care and support

o Ability to plan and organise workloads effectively

o Good administrative skills and computer literacy

o Experience of managing and developing an effective staff team including recruitment, training, supporting and supervising staff

o Ability to maintain clear written and electronic records and to follow statutory reporting procedures

o Experience of financial management desirable

o Ability to implement policies, procedures and instructions

Additional requirements

o Willingness to work flexibly and to keep knowledge and skills up to date

o To work closely with the Head of Homecare, attending very regular reflective supervision sessions and annual appraisals

o Attain an enhanced Disclosure from the Disclosure and Barring Service formally known as the Criminal Records Bureau (CRB) Disclosure

o Right to work in the UK

We would love to hear from you! 

Good luck!

People’s Palace Projects (PPP) is a research-led arts charity based at Queen Mary University of London (QMUL) and a National Portfolio Organisation (NPO) of Arts Council England (ACE). We develop collaborative arts-based projects with artists, activists, academics, policy advocates, and audiences to address social and climate injustices in the UK, Brazil and beyond. Over the past 28 years, PPP has gained national and international recognition for extensive work exploring the power of creative practices and partnering with marginalised communities to drive change. 

The next five years (2025-2030) will focus on expanding research supported by leadership transition, strengthening capacity, and strategic development, while maintaining core values of collaboration, inclusivity, and innovation. At this exciting moment, PPP is seeking a new General Manager (part-time) to deliver and develop the financial, administrative, and HR systems that anchor our energetic programme of arts research activity and support our committed team to flourish.

Job Description 

• Title: General Manager
• Hours of work: 22.5 hours per week (0.6FTE) 
• Salary: £43,000 FTE (£25,800 actual)
• Location: PPP office, Queen Mary University of London Mile End campus.
  • Hybrid homeworking is available, and there will be an occasional requirement to attend events or meetings elsewhere.
• Reporting to: Executive Director (ED) 
• Supervising: Administration & Finance Officer (A&FO) 
• Notice period: 3 months (either side) 

Key Objectives 

• To lead on the Financial Accounting & Management, Human Resources, and Administration functions of People’s Palace Projects (PPP), working closely with the Directors and A&FO. 

• To support the operations of PPP’s Board of Trustees, including managing the business planning process. 

• To manage statistical monitoring and funder reporting. 

• To contribute to PPP’s overall strategic development as a member of the Governance Group (senior management team).

A thorough list of the role's duties and responsibilities, along with the person specification, can be found in the attached application pack.