Service manager jobs in Cardiff
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Salary: £36,910 - £39,960 p.a. depending on experience
Hours: 35 hours per week
Contract: Permanent
Location: Hybrid working and to be worked flexibly across Warwickshire
Job Reference Number: 1662
The Cranstoun Group is a charity empowering people to live healthy, safe and happy lives. Our skilled and compassionate teams work with service users, families and communities, helping them to make positive changes.
A new and exciting opportunity has arisen within the organisation to Manage/Lead the Drive programme across Warwickshire.
Drive is an innovative national project that aims to improve the lives and safety of victims and children, by holding high-risk perpetrators to account. The project combines case management of perpetrators with a co-ordinated multi-agency response.
As Service Manager, you will lead and manage the delivery of the Drive programme and interventions. You will champion the Cranstoun values across the organisation and drive the Cranstoun ‘people’ agenda ensuring a culture based on fairness, collaboration and trust. You will support the team leaders and Case Managers in their work, ensuring high quality and safe practice by completing regular case reviews of active cases.
As Service Manager, you will manage a team of Case Managers and Panel Coordinator.
You will work closely alongside and within a wider team of multi -agency stakeholders.
The successful candidate will have management skills and a demonstrable track record within the field of domestic abuse and/or with highly complex cohorts. You will have experience and passion for collaboration, partnership, strategic and organisational development.
Post holder will be subject to an Enhanced DBS check against relevant barred lists.
The post maybe subject to police vetting
For more details and to apply, please visit our website via the apply button.
Closing date: 15 March 2026.
The interview will consist of a formal interview panel.
We are an inclusive employer, committed to promoting equality and diversity in all areas of our work.
Registered Charity No: 1061582
Thank you!
Contract: Permanent, full time 37.5 hours per week
Salary: £25,787 - £27,886 per annum
Location: Newport NP18 2LH
Closing date: Monday 16th March 2026
Interview date: Tuesday 24th March 2026
We’re looking for a passionate and driven Assistant Manager – Client Services to help lead our work supporting people and pets across our Newport rehoming, advice and behaviour unit. If you have a flair for customer care and a love of animal welfare, this is your chance to make a real difference.
More about the role
Our Newport based centre is at the heart of Blue Cross’s work in South East Wales, providing vital services in a creative, community-focused way. We don’t have kennels or catteries on site, so we think differently to help pets and their people, from running a busy food bank to delivering rehoming and support services for a variety of animals.
As Assistant Manager – Client Services, you’ll be at the forefront of this work. You’ll:
- Lead the client services team to deliver exceptional care from first enquiry through to adoption or other support
- Work closely with the team to assess and admit pets, match them with the right adopters, and guide clients through every step of their journey
- Use data and insights to shape services and continuously improve client experience
- Collaborate with the local leadership team to meet targets and drive pet welfare outcomes
- Be hands-on with day-to-day operations including managing enquiries, prioritising admissions and carrying out practical tasks as they arise
This is a permanent, full-time role, working 37.5 hours per week on a rota that includes 1 in 3 weekends and bank holidays. The working day is from 8.30am to 5.00pm.
About you
You understand what it takes to match pets with new homes and are passionate about delivering an outstanding client experience. With a sharp eye for detail and a drive for improvement, you know how to assess what’s working – and what’s not.
A natural leader, you bring out the best in your team, supporting and coaching them to grow. You're calm under pressure, thrive in busy environments, and communicate clearly with people from all walks of life.
Your resilience and empathy shine through in emotional situations, helping you build trust, handle challenges with care, and create a compassionate, high-performing team.
Knowledge, skills, and experience
- Experience of working in a rescue welfare environment.
- Significant experience of managing a team.
- Experience in delivering high level customer service.
- Experience of working in a fast-paced environment.
- High standard of verbal and written communication.
- Proven decision-making ability.
- Current full driving licence.
- The ability to demonstrate, understand and apply our Blue Cross Values
It would be great (but not essential) if you also had:
- Performance management and improvement experience.
- Understanding of safeguarding issues.
- Experience of admission and adoption processes in a rescue environment.
Want to know more detail? Great! We have attached the job description which hopefully gives you everything you need.
How to apply
Click the apply button below and complete the online application process before the closing date Monday 16th March 2026.
We reserve the right to close this vacancy early should we receive an overwhelming response.
Blue Cross benefits
Our people are the most important part of delivering our purpose. If it were not for their amazing efforts and commitment, we would not be able to make the difference that we do today.
In return, Blue Cross wants to ensure we provide you with the best working environment we can. We want you to be happy working for us and will do everything we can to make sure you are.
Our generous benefits package includes:
- Enhanced annual leave entitlement: 30 days plus bank holidays
- Pension scheme with enhanced employer contribution
- Health cash plan
- Life assurance
- Unlimited access to an employee assistance programme
- Programmes for physical and mental wellbeing support
- Free access to GP via MetLife
- Recognition scheme Annual volunteer days
- Claim for professional fees
To read more about the benefits Blue Cross has to offer, please visit the 'why work for us' page on our website
Registered Charity
501 - 1000
We believe in a world where all pets enjoy a healthy and happy life with people who love them
The client requests no contact from agencies or media sales.