Since 1991, The Big Issue has fought poverty by creating opportunities and supporting people to take control of their lives.

As part of the development of The Big Issue Group’s (TBIG’s) joint Social Impact Framework (SIF) we are now looking to recruit an Impact Manager. The Impact Manager will be based in the Big Issue Invest Impact Team with the exciting role in the developing the SIF in line with the Group’s new strategy.

The Role

Working across TBIG the Impact Manager will develop buy in for the SIF and support colleagues to establish clear and effective impact management approaches to understand our social, economic and environmental impact. This includes ensuring quality data collection, analysis and reporting systems.

The IM will work closely with the Big Issue Invests’ Head of Impact to build the SIF based on the experience to date of Big Issue Invest. Critically, the SIF must work both to support the internal impact information needs of the business and provide reporting for external funders and stakeholders of the Big Issue. 

For a full job description including the summary of skills, qualities and experience required for the role please download from the link below.

Salary and Benefits

• We offer a salary commensurate with the third sector, which can be confirmed on request
• Incremental holiday entitlement starting at 25 days per year plus bank holidays (pro-rata for part time staff) plus paid leave to care for a sick child or grandchild and a sick or elderly relation
• Incremental sick pay starting at 5 days per rolling year
• Enhanced contribution to our workplace pension
• Enhanced maternity pay
• Training and development opportunities including an open learning library and management training schemes
• Health benefits include life cover, a health Cashplan scheme which provides access to counselling and a range of therapies

Please note that we reserve the right to review and amend our staff benefits and they do not form part of any  contract of employment.

Workplace details

This role will preferably be based at one of our main Big Issue offices in London (Finsbury Park office), Glasgow, Cardiff or Birmingham. Home working arrangements will be considering. Following covid-19, you will need to travel within the UK on occasion.

Due to the current situation with Covid-19 our main offices are currently closed but we are fully equipped for flexible home working until the offices re-open fully and beyond.

Closing date: 10th July 2020

The Big Issue Group is striving towards Equal Opportunities

We particularly welcome applications from those who are underrepresented in our sector, such as women in senior roles, and people with disabilities and from Black and Minority Ethnic communities.

Cruse Bereavement Care is recruiting a regional Hub Manager for Wales- a new and exciting role created as part of our new strategy to develop Cruse.  

The Hub Manager is responsible for the delivery of high quality bereavement support across the Nation.  This includes strategic planning and budgetary control, staff and volunteer management, planning and monitoring service provision.

The roles will either be based in a local Cruse office or home based within the region.  The post holder will be able to travel easily within South Wales. 

Cruse Bereavement Care is the largest bereavement charity in the UK. Our mission is to offer support, advice and information to children, young people and adults when someone dies and to enhance societies care of bereaved people.

The closing date for this role is 27 July 2020 with interviews being held on 6th August 2020

To apply for this role, plesae send your CV and covering letter, which outlines your suitability for the role and should be no longer than two pages.

Cruse welcomes and encourages applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation.

Victim Support is looking for a Service Delivery Assistant based in Connect Gwent Victims' Hub, Blackwood, Caerphilly

Victim Support (VS) is an independent charity for people affected by crime in England and Wales. We work towards a world where people affected by crime or traumatic events get the support they need and respect they deserve.

The main purpose of the job is to assist the team with administrative duties to help provide the best tailored support to Victims' needs.

To be successful in this role, you will have experience of an administrative role as well as delivering a service to people in positions of vulnerability, in a statutory, voluntary, community or private social care setting. You will have experience of working to agreed standards and procedures and have an appreciation of the importance of confidentiality, safeguarding and safe working practices.

You will have excellent IT skills and be able to work collaboratively as part of a team. You will also be able to deal sensitively with challenging and emotionally charged situations, demonstrating empathy and control over your own emotions.

VS are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks will be required.

Victim Support offers competitive rewards and benefits including pension and life assurance, 25 days annual leave (pro-rata), voluntary benefits such as season ticket loans, and the opportunity to play a key role in a national charity providing world-class services to victims and witnesses and being a vital force for change.

Applications should be explicit enough to provide good evidence against the shortlisting criteria, which are marked in the person specification as A. In order to apply, please create a profile in our website (jobs section), complete and submit an online application form.

Victim Support is committed to providing an inclusive and supportive environment for our staff. We believe having a diverse workforce at all levels allows us to represent the communities we serve and connect better with people affected by crime. We welcome applicants from all communities and as part of our commitment to the we would particularly welcome applicants from BAME communities.

If you have the drive to make a difference within an organisation which makes a difference we look forward to hearing from you.

Curriculum Support & Communications Officer

(ref: SUS2928)

£27,255 per annum

37.5 hours per week – contract to 31 March 2023 - based in Cardiff

This new role will celebrate active travel schools and best practice by developing education resources, linked to the new Curriculum in Wales, to support the integration of active travel activities in schools, providing communications and marketing support to the Active Journeys team cross the country. 

With experience of working in education provision and of producing engaging content for a range of audiences, you will have a proven ability to write with inspiration and flair, applying brand and style guidelines, supporting stakeholder networks and of organising and running events and receptions. Your excellent communications skills will enhance your ability to develop local promotional materials and content for Sustrans Cymru’s schools related web pages and social media channels. IT literacy is essential as is an understanding of school settings and the health benefits of active travel and your commitment to active travel and the promotion of sustainable transport. Oral and written fluency in the Welsh language is desirable. DBS Enhanced Disclosure clearance is mandatory for this role.

Closing date for the receipt of completed applications is 9.00am on Monday 20 July 2020. Interviews will take place via Skype or Zoom or at Sustrans offices in Cardiff during week beginning Monday 27 July 2020. 

Sustrans is committed to reducing inequality, valuing diversity and enabling inclusion.  We welcome applications from people with the appropriate skills from all parts of the community.

Swyddog Cefnogi Cwricwlwm a Chyfathrebu

(cyf: SUS2928)

£27,255 y flwyddyn

37.5 awr yr wythnos – Cytundeb hyd 31 Mawrth 2023

lleoliad: Caerdydd

Bydd y rôl newydd hon yn dathlu ysgolion teithio llesol ac arfer gorau trwy ddatblygu adnoddau addysgol sy’n cysylltu i’r Cwricwlwm newydd i Gymru, i gefnogi integreiddio gweithgareddau teithio llesol mewn ysgolion, darparu cefnogaeth cyfathrebu a marchnata i’r tîm Teithiau Iach ledled y wlad. 

Bydd gennych brofiad o weithio mewn darpariaeth addysg ac o gynhyrchu cynnwys diddorol ar gyfer amrywiaeth o gynulleidfaoedd, a bydd gennych allu profedig i ysgrifennu gydag ysbrydoliaeth a graen, gan gadw at ganllawiau brand a steil, cefnogi rhwydweithiau rhanddeiliaid a threfnu a chynnal digwyddiadau ac achlysuron. Bydd eich sgiliau cyfathrebu rhagorol yn cyfannu eich gallu i ddatblygu deunyddiau hyrwyddo a chynnwys ar gyfer gwefannau a chyfryngau cymdeithasol Sustrans Cymru ar gyfer gwaith mewn ysgolion. Mae’n hanfodol eich bod yn hyfedr wrth drin TG, felly hefyd dealltwriaeth o sefyllfaoedd ysgolion a buddion iechyd teithio llesol a’ch ymroddiad i deithio llesol a hyrwyddo trafnidiaeth gynaliadwy. Mae rhuglder ar lafar ac ysgrifenedig yn y Gymraeg yn ddymunol. Mae datgeliad manylach gan y Gwasanaeth Datgelu a Gwahardd (DBS) yn ofynnol ar gyfer y swydd hon.

Y dyddiad cau ar gyfer derbyn ceisiadau wedi’u cwblhau yw 9yb ddydd Llun 20 Gorffennaf 2020. Cynhelir cyfweliadau dros Skype neu Zoom neu yn swyddfeydd Sustrans yng Nghaerdydd yn ystod yr wythnos sy’n dechrau 27 Gorffennaf 2020.

Mae Sustrans wedi ymrwymo i leihau anghydraddoldeb, gwerthfawrogi amrywiaeth a galluogi cynhwysiant. Croesawn geisiadau gan bobl sydd â’r sgiliau perthnasol o bob rhan o’r gymuned.

Department: People Experience

Do you want to work for an organisation that makes a difference, every single day, to people from all walks of life? The people that turn to Citizens Advice need help overcoming an obstacle in their lives – from debt to evictions to trouble at work – and you can be key to them getting the support they need in the quickest, easiest, and most effective way.

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented throughout Citizens Advice. We are a member of the race equality campaign at Business in the Community, the Prince’s responsible business network and are committed to improving employment opportunities for ethnic minorities across the UK. We also welcome applications from, LGB and Trans and non binary candidates.

We have made a positive commitment to employing disabled people and guarantee to interview all disabled candidates who meet the minimum essential criteria for the role as set out in role profiles.

Last year, Citizens Advice helped 2.6 million people face-to-face, by phone, email and webchat, and we received 25 million visits to our digital advice content. We solve 7 in 10 clients' problems, and 4 in 5 tell us that advice improved their lives.

We look for people to help us improve and transform our organisation. We can offer you the opportunity to make a genuine impact and create lasting change within an organisation that makes a difference in the lives of millions of people every year.

One of our strategic ambitions, articulated in our current strategic framework, is to advance equity, diversity and inclusion (EDI). This includes achieving greater diversity within our workforce and creating an inclusive working environment service wide. We will create a culture that is collaborative and innovative and that adapts to the changing needs of our clients. EDI will be fundamental to this culture. 

This role will lead on this aspect of our work at national Citizens Advice, through innovative leadership of our approach to advancing EDI, becoming an inclusive employer and driving improvement and change through collaborative working with internal and external stakeholders of all levels. 

You will lead a high profile, strategically important Inclusive Employer programme that will drive through change - working with our workforce, and helping everyone play their part in transforming the way we advance EDI in the organisation. You will be someone who subscribes to the view that we are all equal through our common humanity. 

In this role, you can expect to: contribute to our thinking and be challenging on how Citizens Advice can transform the way it address equity disparities,  embraces diversity and becomes more inclusive - work with internal and external stakeholders to maximise the impact of the programme of work through expertise and lived experience - manage the delivery of a programme of work that reflects the needs of the workforce and the strategic ambitions of the organisation - regularly work across the organisation to get buy in and delivery on specific projects, to help meet our inclusive employer ambitions - contribute to reporting on operational and strategic achievements.

Please note, in the event of a high number of applications, we reserve the right to close the application early. 

St John Ambulance Cymru (SJAC) has supported people and communities across Wales since 1880. We existed before the National Health Service and provided the earliest ‘medical’ support to those who were sick or injured.

Now, in 2020, SJAC continues to perform a major role in strengthening community resilience, ensuring people are trained in first aid and able to fulfil key front-line roles to support our vulnerable people, in addition to offering the opportunity for people from all backgrounds to develop their personal skills and confidence to support our charitable and commercial services whilst assisting their own career development. As a Charity, we partner with the Welsh NHS Health Boards and the Ambulance Services NHS Trust, providing Non-emergency Patient Transport Services (NEPTS) in addition to a falls service as well as maintaining our reputation as being the leading organisation to deliver first aid training to both commercial businesses and local-based communities including school throughout Wales.

We also provide additional support to the people of Wales through:

• Medical duties at events
• Community based divisions
• Falls Assistant programme
• Caring Caller programme
• Community First Responders (CFR)

Since March 2020, SJAC has worked in an even closer partnership with WAST and NHS than ever, as we have increased capacity and developed new innovative ways of working in order to assist and relieve the overwhelming pressure brought by COVID-19.

We have helped by providing an average of 30 additional ambulance crews per week, 3707 volunteer ambulance hours throughout April and May and 873 volunteer hours at the Dragon’s Heart Field Hospital. We are now also providing volunteer support to Pharmacy Deliveries throughout Wales.

St John Ambulance Cymru is currently undergo an extensive and exciting programme of modernisation, forward thinking, encompassing a review of its existing service, financial and workforce model, developing a rejuvenated culture aligned to our core vision and values to improve the volunteer experience and our offer to the people of Wales.

Your new role

Reporting to the Chief Executive, the Director of Finance and Corporate Services is a strategic and visible senior leadership role.

You will be technically and intellectually strong and have excellent vision and leadership skills to drive continuous improvement, providing high quality financial information and advice to enable the Senior Management Team to meet its operational and strategic challenges. You will provide strategic financial leadership to St John Ambulance Cymru (SJAC) through the development and implementation of financial plans to ensure that the business remains financially sustainable.

Within this, you will develop and lead the overall annual and long term strategic financial planning process across the organisation, including delivery and presentation of the financial part of the annual plan. You will lead the development of internal audit systems/processes and St John Ambulance Cymru’s strategic approach to finance and resourcing, including annual and long-term budget setting, performance analysis, capital expenditure/investment, risk management, project evaluation and decision making.

Additionally, the position will oversee responsibility for the provision of IT services equipped to support the overarching modernisation agenda, requiring development and implementation of a sponsored IM&T strategy which clearly outlines SJAC’s IT platforms and systems to meet our ambitions. This role will further require the post holder to develop and oversee the delivery of a property strategy to ensure robust management of the Charity’s assets and facilities management, aside from developing and implementing an effective procurement strategy to provide service improvements and cost reduction. This is envisaged to be a broad financial role that encompasses not only financial and treasury management but will also provide strategic leadership for the development of a modern corporate services function.

What you’ll need to succeed

To be considered for this role you will be a senior finance professional (i.e. Qualified accountant (ACA, ACCA, CIMA, CIPFA), educated to Masters Level with a proven track record of positive financial leadership. You will be able to evidence being an effective leader with exceptional people management and first class communication skills, with a passion for delivering excellent customer service, working collaboratively with stakeholders at all levels. Commercially astute, you will have the ability to influence at Senior Management Level and at Board level.

Experience in financial management within the charitable sector is a distinct advantage.

For full details of the role including the required personnel specification please download the attached job description and application form.

To apply, please email your CV along with a statement of suitability (no longer than 2 pages) and your completed application form

Closing date for applications: Wednesday 8th July 2020.

We’re now looking for two dynamic and dedicated individuals to join our team to help lead on the development and delivery of the organisations core finance, operations and communications systems and processes as part of this exciting project and achieve the best outcomes we can for families in Wales. 

You may or may not be currently involved in our field of work; but if you are someone with relevant or transferable experience, who likes working to make a difference, is both creative and organised, and is prepared to give 100 percent to go along on this adventure with us….then we’d like to hear from you!

The deadline for applications is now 6th July. Please note, late applications will not considered.

Caring Communities of Change is an innovative project putting learning disability family carers and their relatives at the heart of collaboration in service design and delivery across Health and Social Care in Wales.

We’re now looking for two dynamic and dedicated individuals to join our team to help lead on the development and delivery of the organisations core finance, operations and communications systems and processes as part of this exciting project and achieve the best outcomes we can for families in Wales. Please find the job description for this post attached for further information. 

You may or may not be currently involved in our field of work; but if you are someone with relevant or transferable experience, who likes working to make a difference, is both creative and organised, and is prepared to give 100 percent to go along on this adventure with us….then we’d like to hear from you!

The deadline for applications is now 6th July. Please note, late applications will not considered.

Victim Support is looking for full time victim focused Fraud Project Team Leader for their busy National Contact Centre based in St Mellons.

Victim Support (VS) is an independent charity for people affected by crime in England and Wales. We work towards a world where people affected by crime or traumatic events get the support they need and respect they deserve.

The purpose of this role is to provide day to day line management for the Fraud Call Handlers, and allocate cases to staff on a daily basis. Additional responsibilities include assisting the Contract Manager with the development and management of fraud crime services, particularly ensuring the team meets Key Performance Indicators.

The successful candidate will be accountable for information management ensuring adherence to Victim Support's Confidentiality Policy and Information Sharing Policies, including Safeguarding and Disclosure and act within legislative requirements.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks will be required.

Victim Support offers competitive rewards and benefits including pension and life assurance, 25 days annual leave (pro-rata), voluntary benefits such as season ticket loans, and the opportunity to play a key role in a national charity providing world-class services to victims and witnesses and being a vital force for change.

Applications should be explicit enough to provide good evidence against the shortlisting criteria, which are marked in the person specification. In order to apply, please create a profile in our website (jobs section), complete and submit an online application form.

If the vacancy has not specified the essential criteria for shortlisting, please use this section to express how your experience and skills are relevant for the role.

If you have the drive to make a difference within an organisation which makes a difference we look forward to hearing from you.

Victim Support is committed to providing an inclusive and supportive environment for our staff. We believe having a diverse workforce at all levels allows us to represent the communities we serve and connect better with people affected by crime. We welcome applicants from all communities and as part of our commitment to the we would particularly welcome applicants from BAME communities.

Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.

We are recruiting a Senior Policy Researcher to join our Consumer and Public Services team. People who come to Citizens Advice for support are five times more likely to be in poverty. Our team tries to change policy by tackling practical problems that improve our clients’ financial health. In recent years, we've done this by:

• Helping reduce the bills paid by loyal and vulnerable customers in essential markets by £260m
• Persuading regulators to introduce a cap on certain high cost credit products, which have reduced costs by £60m
• Lobbied for the introduction of a ban on letting fees, which has saved renters £13m a month

Our team is now at the forefront of the organisation’s advocacy response to the coronavirus pandemic. Our organisation is unique. We directly help 2.7 million people to solve their problems each year. Through these interactions we see first hand, and in real time,  the problems faced by people across England and Wales. We spot emerging issues quickly, often even before government - a particularly crucial role we’re playing at the moment. This makes us uniquely placed to develop effective solutions and influence government, regulators and industry.

You’ll be joining the team at a challenging time for the people who come to us for support and will quickly be leading influential policy research projects that you’ll design to make an impact on government and other policymakers’ decisions.
You will have strong analytical and research skills and the drive to change policy, working with our world-class news and public affairs teams to ensure these changes happen. 

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented throughout Citizens Advice. We are a member of the race equality campaign at Business in the Community, the Prince’s responsible business network and are committed to improving employment opportunities for ethnic minorities across the UK. We also welcome applications from, LGB and Trans and non binary candidates.

We have made a positive commitment to employing disabled people and guarantee to interview all disabled candidates who meet the minimum essential criteria for the role as set out in role profiles.

Age Cymru and our partners Age Connects and local Age Cymru partners are extremely pleased to have been awarded funding from the Welsh Government to deliver the HOPE Project (Helping others to participate and engage). This is a project that will be delivered across the whole of Wales but some posts will operate within regional footprints. This is an exciting opportunity to get involved in the development and delivery of much needed local volunteer led advocacy support for older people through a community based co-produced approach. You will be part of a large team that will all be contributing to positive outcomes for older people at a preventative and early intervention level through the various posts within the HOPE Project.

Initially all 3 posts will be home based due to the COVID19 crisis but following this they will be based in the following locations:

1. Rhondda Cynon Taf but covering the Cwm Taf Morgannwg and Cardiff and Vale region
2. County Hospital in Torfaen but covering the whole of the 5 Gwent counties (Blaenau Gwent, Monmouthshire, Newport, Caerphilly, Torfaen)
3. Neath but covering the counties of Swansea and Neath Port Talbot

About you

* Passionate about the issues affecting older people and carers
* Experience of working with a diverse culture, environments and communities in which older people and carers live
* Working with others to deliver successful projects and services.
* Understanding of advocacy in its various forms; Advocacy casework, quality standards, policy and practice
* Ability to establish and maintain productive collaborations
* Demonstrate high calibre communication skills (verbal and written) with the ability to use these for developing partnerships, negotiating and influencing.
* Experience of networking, running meetings and events
* Ability to think creatively to generate and develop innovation within this role
* Ability to speak Welsh (Desirable)

What we offer in return

* Holiday - 27 days made up of 24 choice days and 3 days to be used between Christmas & New Year - Including carry forward
* Flexible Hours Working Scheme
* Employer pension
* Generous life assurance up to 4 times your annual salary
* Healthcare cashback plan

Additional Information

For a full list of benefits please click here https://www.ageuk.org.uk/about-us/jobs/employee-benefits/

Age UK and Age Cymru are Equal Opportunities employers and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria. We welcome requests for flexible working.

We are committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.

We politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.

Over the last 29 years Welsh Refugee Council has established itself as a leading third sector organisation in service delivery for Asylum Seekers and Refugees.  It is well recognised and respected across the sector and its core business is:

• To support Refugees to become integrated into Welsh society
• To work in partnership to meet the complex needs of our service users
• To provide education and training
• To influence and develop policy
• Public and stakeholder communications

We are looking to recruit a Housing and Landlord Caseworker to assist in preventing homelessness for refugees by enabling sustainable and affordable housing opportunities.

Job purpose

To develop housing opportunities within the private sector for refugees in Cardiff.

To prevent refugee homelessness by engaging with private sector landlords in Cardiff to provide secure, suitable, sustainable, affordable and good quality accommodation.

To raise awareness and to break down the barriers and dispel the myths which surround Refugees and private sector landlords utilising the support of refugee organisations and the wider community organisations encouraging inclusion with diversity.

Main duties

• To develop links with private landlords to advocate for refugees on private housing issues in order to increase the availability of private sector housing for the refugee community

• To provide information and to advise private sector housing providers

• To develop incentives for private sector housing providers to increase refugee accommodation

• To work in partnership with and further develop links with private and social landlords, local authorities housing and homeless departments, Welsh Government housing division and refugee community organisations (RCOs) in order to achieve the aims of the role.

• To attend meetings with prospective landlords and tenants and to accompany tenants viewing prospective properties as appropriate.

• To work closely with local bond scheme administrators to achieve bonds for prospective private sector tenants from the refugee community.

• Assist refugees with understanding tenancy agreements and filling out relevant forms.

• To work closely with refugees and refugee community organizations in order to fully understand each refugee’s varying cultural needs.

• To develop a quality accommodation checklist to ensure that accommodation offered is of good quality and meets the legal requirements of the private housing sector, i.e. has fire certificates, etc.

• To work with the private sector housing department of Cardiff City Councils to improve the quality of private sector housing available for disadvantaged groups.

• To work closely with the British Red Cross, Refugee Community Organisations and Cardiff City Councils.

• To provide training, undertake presentations, workshops etc., to increase awareness of the vision and disseminate its findings.

• Provide written reports, updates and information for Senior Management Team and Board, funders, and partners as necessary.

• To collate statistical information as and when required.

• Liaison with statutory and voluntary agencies, community groups, community leaders, Housing associations, Cardiff City Council and refugee community organisations.

• The post holder will be aware at all times of the confidential nature of the information that they hold and will only share information on service users as prescribed by the confidentiality policy or as required by law

Person specification:

Essential Skills

• An understanding of refugee and asylum seekers issues

• Experience of the private housing sector

• Experience of working with people from culturally diverse backgrounds

• Good communication and people skills both verbal and written

• An ability to work under pressure, to work some evenings and occasionally at weekends

• Ability to use Microsoft Offices packages, the internet and the database system (training to be provided)

Desirable

• A working knowledge of the Housing (Wales) Act 2004 and the duty of the Local Authority in discharging their duty

• Ability to speak another language other than English or Welsh

Behaviours

• Demonstrates effective use of listening skills and displays openness to other people's ideas and thoughts.

• Models inclusive behaviour when interacting with staff, clients and the community.

• Balances and prioritises competing needs and demonstrates/promotes flexibility in a changing environment. 

• Manages time effectively, meets deadlines, and achieves established goals and objectives.

• Adjusts communication style to suit situation and audience.

• Takes initiative to take forward work and develop own skills

Please fill the application attached and send to us by midnight of the 8th July

Interviews will take place on the 16th July 2020

We’re Mind, the mental health charity. We won’t give up until everyone experiencing a mental health problem gets support and respect. We provide advice and support to empower anybody experiencing a mental health problem and we campaign to improve services, raise awareness and promote understanding.

The Networks and Communities Department (N&C), has a crucially important role in enabling Mind to reach more people, increase our influence and effect long lasting change in all communities across England and Wales. Our primary vehicle for achieving this goal is through supporting and strengthening a federated network of over 120 local Mind organisations.

The role will work as part of a team to ensure that each fund is accessed, distributed, monitored and evaluated to a consistently high-standard and in line with Mind’s Network Investment Plan. You will be joining the team at a pivotal stage, as we roll out a number of new programmes, including the Coronavirus Mental Health Response Fund, a programme that seeks to support the mental health sector across England and Wales to respond meaningfully to the impact that coronavirus is having on the communities they serve.

The Network Investment Senior Officer will be responsible for leading the delivery of key aspects of grant administration, including promotion, preliminary application screening and assessment. As well as supporting, monitoring and evaluating funded projects and ensuring grant procedures are maintained and funded activity is accurately recorded.

The post will develop a thorough understanding of the grants Mind is making and will work to support applicants, funded projects, external assessment personnel and assessment panel members to ensure Mind’s grant processes operate efficiently within a clear timetable.

The emphasis of the post will change with time, involving elements of advising applicants and assessing applications, through supporting and monitoring funded projects, to the eventual controlled winding-up of funded activity.

We have x3 Fixed Terms posts Until March 2021 and x 1 Fixed Term post until March 2022

Closing date: Monday 13th July 2020 Noon

Interviews: W/c 20th July 2020

Mind reserve the right to close the vacancy to applications earlier, should we receive a high volume of strong candidates – therefore we encourage an early application.

Mind is an equal opportunities employer.

Debt Advisor

You will join us as a Debt Advisor providing appropriate advice, support, budgeting and money management assistance to clients who have contacted StepChange Debt Charity with a debt problem.

Debt Advisor Responsibilities:

• Provide a telephone or web based service for clients accessing the charity
• Effectively validate, gather and analyse information provided by a client in order to help them deal with their priorities and to provide them with a solution to allow them to deal with their situation for themselves on an ongoing basis
• Use effective listening and negotiation skills to develop and agree realistic client budgets that fully reflect the client’s situation and best advice
• Present all solutions by describing the advantages and disadvantages according to the clients personal situation and to make a recommendation based on this information
• Ensure that all advice and solutions are presented in accordance with the charity’s policies and procedures and in line with advice Session Quality Standards (and thereby compliant with FCA and Debt Management directives)

Debt Advisor Requirements:

• Telephone and customer contact experience
• Experience of working in a client focused environment
• Dealing with complex queries
• Knowledge of money advice (desirable)
• Ability to explain technical information in a way which is easily understandable to others

About StepChange Debt Charity:

StepChange Debt Charity is a registered charity offering free, confidential advice and support to anyone who’s worried about debt.

Our specialist advisory service helps 620,000 people across the UK each year by advising on personal budgeting, the wise use of credit and, where appropriate, managing achievable plans to repay debts.

With 25 years’ experience, we offer a range of services and solutions through our national telephone service and online debt help tool, via our eight regional centres. We also provide information on avoiding debt, tips on saving money, and day-to-day budgeting advice through our MoneyAware blog.

Location: Cardiff, CF11 9HB

Job type: Full Time, Permanent

Salary: Competitive

You may have experience of the following: Debt Advisor, Call Centre Operative, Call Centre Advisor, Customer Support Representative, Loan Advisor, Helpdesk, Customer Service Advisor, Customer Service Representative, Call Centre Agent, Financial Advisor, Customer Care, Call Handler, Claims Handler, Debt Management Advisor, Telesales etc.

Ref: 93371