Operations Manager

This is an opportunity to take on a new, senior role with the Social Research Association (SRA), a thriving educational charity.  Our small, well-run organisation, with a busy staff team, now needs a capable and adaptable Operations Manager.  You will work with our CEO to manage and improve the way we deliver high-quality services in a variety of activities, and  to provide staff with day-to-day support, troubleshooting and supervision.  And you’ll be working with the CEO and Board of trustees to develop and implement a growth strategy for the SRA.

Who are we?

The Social Research Association promotes excellence in social research.  It was founded in 1978 and has been a registered educational charity since 2008.

We are a growing organisation, small but ambitious, with a staff team of five providing membership and training (our two main income-generating services) to the UK social research community. Events, publications and guidance are devised by volunteer groups and staff, and a board of trustees ensures governance and oversight.  There are currently over 1400 individual SRA members from across the profession, in government, universities, research agencies, charities, and consultancies. 

We seek to improve what we do and help the social research sector to move forward.  For example we recently reported on diversity and inclusion among researchers, and we’re now working with research organisations to help ensure greater inclusion. 

Summary:

Permanent contract

Hours:  30 hrs p/w (4 days, some flexibility)

Salary:  £39,000 – £44,000 (pro rata) depending on experience

Location:  home based, with occasional visits to London for meetings or events

Holidays:  28 days + 8 public holidays (pro rata)

Reports to:  Chief Executive

Role duties:

Supervision, operational support, business processes

• Review our internal systems and processes, to be as effective and efficient as possible in the administration of our services and activities
• Provide operational support to staff
• Oversee and contribute to the work of staff who look after membership, training, events, accounts, and digital comms
• Contribute to an organisational culture of respect and diversity
• Oversee IT, website and other contractors as required
• Maintain and update key records
• Other duties appropriate to the role

Service review and development

• Monitor and evaluate services and projects, ensuring they deliver appropriate services to a high standard and meet performance goals, responding to the needs of users
• Work closely with the Chief Executive to identify ways to enhance the financial sustainability of our service provision, bringing creative ideas that will support the long-term organisational strategy

Governance, finance, regulatory compliance (with CEO)

• Ensure we comply with UK charity law and best practice
• Prepare, monitor, and analyse budgets and monthly cashflow
• Fulfil the reporting requirements of the Charity Commission, Companies House, and other authorities
• Arrange and oversee payroll, insurance, and other essentials
• Oversee year-end accounting
• Arrange and oversee the production of management accounts for trustee meetings
• Analyse reports to prepare Board papers on membership, training and other standing items, and attend Board meetings
• Set up the AGM, Board of trustees and other key meetings
• Support the CEO, and deputise as required

PERSON SPECIFICATION

We're committed to creating an inclusive culture where everyone can reach their full potential.  We welcome applications from people in under-represented groups.  To ensure that everyone can apply and be part of our recruitment processes, where needed we will make reasonable adjustments to accommodate our candidates.

Job-related experience and/or lived experience

Essential

• Experience of supervising and/or managing others
• Understanding of financial administration
• Project management experience
• Competent user of Microsoft Office suite, with strong skills in Excel
• Able to get hands-on and work flexibly across varied activities
   

You must be legally able to work in the UK, with a reliable internet connection at home and a quiet place to work.

Desirable

• Experience of working in the UK charity sector
• Experience of working in a small organisation
• Experience and/or understanding of the social/market research sector
• Experience of content management systems and email marketing software
• Some awareness of research methods

Skills and abilities

Essential

• Highly organised
• Resourceful and practical
• Supportive and encouraging, keen to help others learn
• Analytical troubleshooter
• Detail-focused, while able to see the bigger picture
• Collaborative and adaptable, able to work with a range of individuals and groups
• Good communication skills

HOW TO APPLY

Please apply no later than 5pm on Friday 17 June, wiith:

• your current CV, and
• a covering letter that focuses on answering these questions:

1. Why are you interested in this role?  (Up to 150 words)
2. How do your experience and skills make you a good fit for this role?  Please refer to the person specification. (Up to 400 words)
3. Describe a practical improvement you have made to a process, activity, system, etc.  How do you know it was an improvement?  (Up to 200 words).

We expect first interviews to be held in the last week of June by video conference.  Final interviews will be held in person in London, scheduled for early July.

We have an exciting opportunity for a External Service Operations Manager to join the National Contact Centre in Cardiff , working 37.5 hours a week.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 25 days annual leave plus Bank Holidays, rising to 30 days plus Bank Holidays
• Pension with 5% employer contribution
• Enhanced sick pay allowances & maternity payments
• High Street, retail, holiday, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Ongoing training & support with opportunities for career development & progression

About the role:

This role is base in the National Contact Centre, in St Mellons , Cardiff.

As an External Services Operations Managers you will be accountable for the delivery and development of externally funded services at the National Contact Centre. You will ensure externally funded services are delivered in accordance with service contracts and to identify, develop, implement and deliver new opportunities for services as well as acting as the main point of contact for external partners in managing the relationship.

Additionally, this role is responsible for providing management, direction and advice to the National Contact Centre (NCC), Team Leaders and team members (caseworkers and initial responders/inbound agents) during shift, specifically relating to the provision of any external services from NCC, to ensure successful and effective operational delivery of services to victims of crime.

You will need:

• Experience of managing a team with Service Level Agreements or service delivery requirements
• Experience of managing external services and the ability to build relationships with those external stakeholders, as well as negotiating contract extensions and revisions.
• Experience of managing and supporting a team and individuals, including performance management one to one's and staff development.
• The ability to deal sensitively with challenging and emotionally charged situations, demonstrate empathy and control own emotions.

Please see attached Job Description and Person Specification for further details.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support is committed to supporting and promoting equality and diversity and to creating an inclusive working environment. We believe having a diverse workforce at all levels allows us to represent the communities we serve and connect better with people affected by crime. We believe this can be achieved through attracting, developing and retaining a diverse range of staff from many different backgrounds. We therefore welcome applicants from all communities and monitor the diversity of applicants to analyse if we are representative of the communities we serve in terms of sex, ethnicity, disability, sexual orientation, trans identity, relationship status, religion or belief, caring responsibilities, age and socio-economic status. As part of our commitment to the Race at Work Charter we would particularly welcome applicants from BAME communities.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website, and complete the application form demonstrating how you meet the essential shortlisting criteria.

We looking forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

We have an exciting opportunity for an Operations Manager to establish and lead the new National team, working 37.5 hours a week.

Do you want to make a difference every day?

Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability?

Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you…

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 25 days annual leave plus Bank Holidays, rising to 30 days plus Bank Holidays
• Pension with 5% employer contribution
• Enhanced sick pay allowances & maternity payments
• High Street, retail, holiday, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Ongoing training & support with opportunities for career development & progression

About the role:

The role is based from home (which must be in England or Wales). There is a requirement to travel across England and Wales to meet team members on a quarterly basis.

As an Operations Manager you will establish and lead a new National Resilience Team. The team will consist of permanent home-based (across England and Wales) Independent Victim Advocates (IVAs) and Independent Domestic Abuse Advocates (IDVAs) who will be virtually deployed to support local VS service delivery. The team will be used on a short term basis to support surges in demand, to cover staff absence or to support following a major incident. This role will lead and manage the team, forming excellent working relationships across VS and continuing to test and refine the model.

Please see attached Job Description and Person Specification for further details.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support is committed to supporting and promoting equality and diversity and to creating an inclusive working environment. We believe having a diverse workforce at all levels allows us to represent the communities we serve and connect better with people affected by crime. We believe this can be achieved through attracting, developing and retaining a diverse range of staff from many different backgrounds. We therefore welcome applicants from all communities and monitor the diversity of applicants to analyse if we are representative of the communities we serve in terms of sex, ethnicity, disability, sexual orientation, trans identity, relationship status, religion or belief, caring responsibilities, age and socio-economic status. As part of our commitment to the Race at Work Charter we would particularly welcome applicants from BAME communities.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website, and complete the application form demonstrating how you meet the essential shortlisting criteria.

We looking forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

You’ve got an in-depth understanding of mental health issues and substantial experience of working in a Housing and Social Care setting. All you need is the perfect environment to put your skills to great use. Welcome to Richmond Fellowship as a Service Manager.

Right now, we’re looking for someone like you to manage the day-to-day running of our supported housing service in North Somerset in two properties based in Clevedon and Weston respectively, supporting 18 residents to meet their personal goals of greater independence and move-on.  As well as ensuring the quality of service and support provided to people who use our services, we’ll rely on you to manage service contracts, line manage two front line staff and organise any building maintenance requirements. Whether you’re carrying out an induction, undertaking investigations, putting team development plans in place or providing support to our business development team, one thing’s for sure – you won't be short of challenge and variety.

Substantial experience gained managing a caseload of individuals with complex needs is a given, as well as being outcome driven and able to lead by example using your firm but inclusive management style. Some experience of housing management is desirable, but not essential. You’re open and encouraging too, and have lots of tact and diplomacy. What's more, you're great at managing conflicting priorities on time, have a flexible attitude to working hours and are willing to participate in on call arrangements. And, if you have experience of carrying out investigations, writing reports/recommendations or managing budgets, even better, although it's not essential. The successful applicant must have a minimum level 3 qualification or willing to work towards one.

Recovery Focus is committed to working towards equal opportunities and we select staff solely on merit irrespective of race, colour, national or ethnic origin, gender, sexual orientation, marital status, age, social class, religious belief, disability or history of mental health or addiction problems. If you need support to apply for the role or adaptions at interview please contact the recruitment team to discuss.

Richmond Fellowship is part of Recovery Focus, a national group of charities highly experienced in providing specialist support services to individuals and families living with the effects of mental ill health, drug and alcohol use, gambling and domestic violence. We know that recovery can look and feel very different to each and every one of us. But we also know that if we provide the right support, at the right time, we can inspire recovery nationwide and that recovery is possible for everyone.

This is a rolling recruitment process, candidates will be interviewed as and when they are shortlisted.

So, are you ready to take on this rewarding role that comes with some really great benefits? Apply now via our website.

Our advice team supports nearly 4,000 kinship carers each year with expert advice. We’re looking for an accomplished leader and manager to lead our growing advice and information team. As part of our new three-year strategy (2022–2025), we’re focusing on developing our high-quality, user-centred services to support more kinship carers when they need it most.

You’ll be an excellent manager, supporting your team to unlock their potential, develop new skills and pilot new channels of support and information (online chat, legal advice, and web content, among others). Our new Kinship Compass project is about developing clear and easy-to-access pathways to advice and information and peer support across local kinship communities. As our Advice and Information Manager, you’ll work closely with your team to support this project, taking the lead on developing the advice and information pathway.

We are growing and so is the need for our kinship carers. You’ll be a dynamic, thoughtful leader supporting a passionate and committed team.

You’ll work with our Online Service Innovation Manager to continuously improve the service, embrace digital solutions and create efficiencies and processes to drive performance and increase our ability to provide more support to kinship carers across England and Wales.

In this role, you'll work 28 hours (4 days) per week, and we offer flexibility so you can fit your home life around your job (which is really important to us).

About Kinship

Kinship is the leading charity in England and Wales for kinship carers – relatives and friends who raise children when their parents aren’t able to. We offer kinship carers expert advice as well as financial, legal, practical and emotional support and understanding from the moment they need it, for as long as they need it. We’re always there to help with the complicated and stressful decisions that so many kinship families have to make, as well as to celebrate the good times.

Working alongside kinship carers and the children they raise, with their voices and views at the fore, we build communities of support and give everything we have to fight for each family and their rights, as well as to raise awareness of kinship care and secure better support for all those playing this critical role.

In return, we offer 30 days’ annual leave plus bank holidays (pro rata if part-time) and a pension.

For further details about the role, please refer to the attached job specification.

To apply, please click the Apply button to send us your CV and cover letter, along with a completed Equal Opportunities form.

Closing date: 9am on Monday 6 June 2022.
Interview date: w/c 20 June 2022.

Digital Services Manager
Money Advice Trust
Up to £38,000 + excellent benefits
Full time, permanent
Remote or hybrid from London or Birmingham

Charity People is delighted to be working with the Money Advice Trust to find a superstar Digital Services Manager to join their exceptional team as they grow to meet increased demand. You'll help the charity team promote their services to the public as money advice and assistance are needed more than ever. Your digital and website management background will be put to very good use and make a real difference!
You'll also enjoy being part of a very supportive team, a host of benefits such as generous shop vouchers, 37 days holiday and additional Christmas closure, lots of mental health and wellbeing initiatives.
You can work fully remotely but there are offices in London and Birmingham if you wish to benefit from free gym use and a great work environment with lots of perks!

You'll have a wide remit as part of the Client Experience team. Your role will involve content and user experience, strategy and product ownership, social media and digital marketing, SEO and web analytics. You'll also have an apprentice and developer to line manage but training can be provided to help you with this.

Key requirements:
2 years plus work experience in online services, including but not limited to website management, SEO, content editing and digital marketing.
Excellent understanding of web-based technologies and services.
A working knowledge of core coding languages and Developer practice.
Extensive experience of Content Management Systems (Wagtail an advantage)
Advanced knowledge of web analytics and SEO tools.
Experience of, including project management of, usability, and accessibility standards and projects.

Personal qualities
Commitment to the values of the Trust which are to:
* Be Balanced
* Be Supportive
* Be Innovative
An enthusiasm for the work of the Trust and the benefit it brings to clients

If you are a fantastic Digital Services Manager, you'll enjoy being part of an inspiring team, helping citizens through uncertain financial times!
To apply please send your CV in the first instance to Lucy Honeyman at Charity People to [email protected]

Interviews are on a rolling basis so please do not delay!

Charity People actively promotes equality, diversity and inclusion. We match charity needs with skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we know greater diversity will lead to even greater results for the charities with which we work.

Dementia Connect Local Services Manager

Contract Type: Permanent
Location: Flexible across the Area boundaries in Berkshire, Buckinghamshire, Oxfordshire & Milton Keynes
Salary: £33, 438 - £36,515 actual per annum (depending on skills and experience)
Working Hours: 35 per week

Closing Date: 08 June 2022
Interview Date: TBC (via Zoom/Teams)

Please note the deadline for submitting applications for this vacancy is noon on the closing date

About Us:

Who they are:

Our client is a vital source of support and a powerful force for change for everyone affected by dementia.

What they want:

They will not rest until people with dementia and their carers live more fulfilled and less fearful lives, free from stigma and inequality.

What they do:

They support people affected by dementia through some of the hardest and most frightening times, to improve their lives and help to avoid crisis.

No matter whoever you are, whatever you’re going through, you can turn to them for expert support through practical advice, emotional support, and guidance for the best next step.

They join forces with people affected by dementia, leading scientists and policy makers, amplifying voices to push for cutting edge breakthroughs and societal change that’ll improve the lives of people affected by dementia, now and in the future

How they do it:

They’re the friendly face of support, the warm voice at the end of the phone and the determined minds who will fight passionately for the cause of everyone affected by dementia

About the role

As a Dementia Connect Local Services Manager you will provide local leadership and management of local services, across Oxfordshire and Berkshire, holding responsibility for the management and delivery of specific contracts. Ensuring that services are of high quality, person centred, safe and that people affected by dementia are at the heart of service delivery, while supporting the Area Manager to deliver their new Strategy Help and Hope.

The Dementia Connect Local Services Manager will report directly to the Area Manager and will be a member of the South Region management team. There will be a requirement to travel across the designated area with expenses paid, from the perimeter of the Area, in accordance with their expenses policy.

You will have direct line management of Dementia Support Workers and other roles as locally appropriate who provide support and guidance to people affected by dementia.

Their people are their greatest asset, and its only through their people that they will achieve their  strategy, therefore they are looking for an inspirational leader who can truly role model their organisational values.

About you

As a Dementia Connect Local Services Manager you will:

- Demonstrate the ability to build and nurture relationships with stakeholders to ensure the lived experience of people with dementia is shared widely, in line with our strategic priorities.
- Have knowledge and experience of key roles in Health & Social Care sector and is confident in managing relationships within this sector, to ensure we are the go-to-organisation for all things dementia related.
- Have experience as a great people manager, having led teams to deliver high performance outcomes and work collaboratively to provide an excellent service.
- Role model their values and behaviours in all they do, who can work effectively with internal teams to achieve mutual outcomes.
- Possess experience of successfully managing change from start to end and will need to be highly organised and able to manage multiple competing priorities.
- Work well as part of a multi-disciplinary team.
- Have a positive and proactive attitude to challenging situations and problem solving, using a collaborative and engaging approach with your team.

Their employees work hard every day to make a true difference in people's lives. They are proud to support them with a range of benefits, recognition, and many options for working agilely, all contributing to a strong work life balance. They also have various learning programmes to support you in your development and help you grow to realise your potential and shape a career with them.

You may have experience of the following: Service Manager, Services Manager, Registered Manager, Care Manager, Care Management, Dementia Services, Dementia Support, Charity, Charities, NFP, Not for Profit, Third Sector, etc.

Ref: 133 302

We are recruiting for an Area Services Manager for our supported housing and community services.

Covering: Berkshire, Hertfordshire, Oxfordshire and Buckinghamshire 

Life provides accommodation and support services to Mum’s with children under the age of 5 and Mum’s to be. We are passionate about providing strength-based services which meet the needs of the service users. Ensuring positive outcomes are achieved during their time with Life. 

Requirements – Home Working with frequent travel.

About Life 

Life is a UK pregnancy and maternal support charity that helps over 60,000 people a year to manage pregnancy and pregnancy loss with dignity and courage so they can flourish. 

Our services include 

· Supported housing and community support 

· Counselling and skilled listening 

· Free pregnancy tests and baby supplies 

Our values 
All our work is underpinned by the following universal human values: 

· Humanity – All people are special and equal. 

· Solidarity – We’re with you and for you. 

· Community – We’re better together. 

· Charity – Doing good for one another. 

· Common good – Building a better world. 

About you  

To be successful you need to be passionate about delivering high quality services that support women and children to thrive. You will be confident managing services and staff to work in line with Life’s Vision and Mission. You will be adept at dealing with a range of people at all levels to maintain a high quality service, promote services and seek new opportunities. You will possess excellent verbal and written communication skills to communicate both internally and externally when representing your area, your team and the organisation.

You will be able to demonstrate empathy and understanding of the needs and barriers for vulnerable service users dealing with pregnancy or bringing up a young child. Alongside recognising and responding to the impact on staff wellbeing when providing services at a range of levels. Including early help, child in need, child protection, leaving care and looked after children. 

You will have demonstrable experience and a sound understanding of delivering strength-based services, ideally in a trauma informed way, to ensure independence, choice, and control for Life’s service users. (Training on Trauma Informed Practice will be provided). As well as having experience and knowledge of Safeguarding practices. 

You will be committed to ensuring your team provide a high quality service in line with identified priorities and departmental budgets. Whilst inspiring and leading your team with enthusiasm, energy and a can do attitude. 

IT skills, excellent interpersonal skills and understanding the importance of working within equal opportunities, safeguarding and confidentiality guidelines are essential. 

Benefits 

At Life we are passionate about providing our employees with a supportive and engaging environment. As well as ongoing development and training, we offer: 

• Generous holiday allowance, starting at 25 days per year, plus 8 Bank Holidays, (for full-time positions, pro-rated for part-time positions) 

• Birthday leave (following a successful probationary period) 

• Extra annual leave for long term service 

• Paid Enhanced DBS check 

• Length of service awards 

• Company Pension Scheme 

If this sounds like you and you want to work as part of a passionate team, please provide your CV and a supporting statement setting out how you meet the following criteria: 

• Experience in the delivery and management of support and/or care services.     

• Experience in delivering results in line with organisational aims   

• Understanding the needs of vulnerable people and Safeguarding Children and Adults  

• Ability to promote the charity to a wide range of individuals and external contacts   

• Ability to negotiate and influence others 

• Demonstrate Self-motivation and Resilience  

• Ability to motivate others and work as part of a team   

Applications without a supporting statement will not be considered 

Our Values and Commitment to Safeguarding and Equality 

Life is committed to protecting all staff, volunteers and service users from harm of any kind. Life expects all staff and volunteers to share this commitment through our code of conduct. 

We are committed to ensuring diversity and equality within our organisation by encouraging applications from all backgrounds. 

All offers of employment will be subject to satisfactory references and appropriate screening checks. Life takes its obligation to protect the rights of children and vulnerable people very seriously; therefore, the successful candidate for this post will be also subject to extensive background checking, including a Disclosure and Barring Service check (DBS) which is paid for by the Charity. 

The Hepatitis C Trust has developed projects nationally whereby peers use their lived experience of injecting drug use and hepatitis C, to provide education and training to service users and staff in drug and alcohol, hostel and homeless services, increasing hepatitis C awareness, access to testing and referral to treatment, for people living with hepatitis C. 

Do you have experience of working in drug services and with volunteers? Have you been affected by hepatitis C, or have you supported anyone who has hepatitis C? We are looking for a passionate and skilled peer lead who has excellent communication and organisational skills.We require a good standard of education and welcome creativity and innovation in all our work.

Working under the guidance of thePeer Coordinator, this post will continue the development of the project, recruiting and coordinating peers across identified areas within Sussex.Working in partnership with hepatitis C clinical teams,drug and alcohol services and homeless service providers, the post will coordinate delivery of educational workshops, hepatitis C testing in community settings, ensure that service users are referred and supported through hepatitis C treatment and care. 

This post will require extensive travel across the county and the post holder is required to hold a clean driving licence and have their own vehicle for work related travel.

Head of Customer Experience

• Home Based with some travel to Head Office / partner sites (as required)
• Circa £50k
• 35 hours over 5 days per week

The role

The Head of Customer Experience is responsible for leading and managing Ben’s Customer Experience department. The role is focused on Ben’s Health & Wellbeing customers (service users, supporters, partners, etc) owning end-to-end customer journeys alongside all physical, digital, print, and social media touchpoints. This role is also responsible for continuously reviewing and improving all aspects of customer satisfaction and user experience across Ben’s wider Health & Wellbeing services. 

The Head of Customer Experience will oversee Ben’s brand and marketing campaigns to promote brand awareness and engagement with individuals (who work in, or who have worked in the automotive industry), automotive partners and stakeholders as well as manage the core functions that sit under the Customer Experience department, namely Digital Marketing & Engagement as well as Communication & Impact.

The Head of Customer Experience forms part of Ben’s Health & Wellbeing Senior Management Team working both operationally and strategically to meet organisation aims and objectives and will:

• Lead, manage and inspire the Customer Experience department and functions
• Work closely with the Digital Marketing & Engagement Manager to develop and drive Ben’s digital marketing strategy to increase awareness and engagement
• Work closely with the Communications, Content & Impact Manager to develop and deliver Ben’s Health & Wellbeing internal and external communications plan
• Ensure all marketing and external communication activities grow Ben’s brand, reputation, and reach
• Plan launches of new services and products working with relevant Health & Wellbeing departments and functions (as applicable)
• Oversee Ben’s PR activity for all Health & Wellbeing departments and functions, seeking and maximising PR opportunities in terms of awareness, reach and demonstrating impact 
• Uses feedback and insights to help shape and influence the future of Ben’s Health & Wellbeing services
• Play an active role in defining and packaging products and services, developing appropriate value propositions which is reflected in all communications and collateral
• Uses management information and data (including feedback, audit, and evaluations) to support and inform service improvement, development, and demonstration of impact

Benefits

• A minimum of 33 days, inclusive of Bank Holidays and subject to increase with the length of service.
• Contributory pension scheme – matched at 4%.
• Life assurance 3 x basic annual salary.
• Access to Perkbox, employee benefits platforms, offering free perks and discounts with hundreds of companies and deals available. 
• Enhance Maternity/ paternity Pay
• Employee Assistance Programmes.
• Wellbeing support including access to mental health digital platforms.
• Long Service Recognition.
• Personal Development.
• Rewards and Incentives.
• Free car parking

About Ben

Ben is the charity dedicated to supporting the people of the automotive industry, providing support for life for them and their family dependents.

Ben supports individuals to navigate through life’s challenges, empowering them to make positive, lasting change. Ben works with people to improve their lives by enhancing their health and wellbeing through its free and confidential online self-help, helpline, and support services. 

Ben also operates continuing care and support for those in later life, which isn’t dependent on an automotive industry connection, via its residential care centres, day centre and retirement village. 

Apply now

If this describes you, and you are ambitious and motivated and want to make a positive difference to people’s lives, get in touch with us.

Independent Age works to ensure that as we grow older, we all have the opportunity to live well with dignity, choice and purpose. To achieve this we provide information, advice and connection services for older people; campaign on the issues that matter most to them around health and care, poverty and loneliness and provide capacity building support to others working in the sector.

This is an exciting time to join Independent Age as we work to increase our profile, impact and reach so more people can live a happy, connected and purposeful later life. We want to find talented individuals from diverse backgrounds to join us on this journey. 

This role is an integral part of a local team delivering a range of connection services across the community for older people who may be lonely and/or isolated. The post holder will act as the central point of contact for all referrals and enquiries to discuss whether the service is right for them and be responsible for pre-assessment with referrals, accurate data input, data quality, security, evaluation and maintenance of service user information. The role will require local travel and occasionally travel outside the local area. A driving license is preferable, but not essential. 

 You should have good administrative and IT skills and experience of using Microsoft Office applications and databases for the recording of information. You will have experience of delivering good customer service, excellent communication skills and be approachable and friendly. You will be expected to work using your own initiative at times and have the ability to problem solve. 

 At Independent Age we live by our values. We are Purpose-driven; compassionate; expert; collaborative; accountable; inclusive.

We champion inclusion and celebrate diversity within and outside our charity to create a culture where everyone knows that they belong and can bring their whole self to work.   We hire from a variety of backgrounds as we know this makes our charity stronger.

If you are passionate about our cause, share our values and believe you have the skills for this role, then we’d love to meet you. 

We offer two incremental salary increases for everyone joining us, one at successful completion of probation and the second on the first anniversary of starting with us.

We know that a good work life balance helps us perform at our best, so we provide support to attain this with flexible working hours and regular remote working opportunities.  We also offer great benefits including 28 days annual leave plus public holidays, a generous pension scheme with life assurance and fantastic learning and development opportunities.

Independent Age is committed to safeguarding and follow Safer Recruitment practices to ensure we are safeguarding those we work with. We therefore ask that you supply your full work history with explanations for any gaps in the application documents you submit and if offered the post, we will require two employment references including your current or most recent employer.  

In line with the current guidance in relation to the activity to be undertaken in this role, a Basic DBS Certificate will be also be required.

To apply, please visit our website to submit a cover letter detailing how your skills and experience meet the criteria within the Job Description and Person Specification, along with your CV.

Interviews will be held on Tuesday 28 and Wednesday 29 June

The CRT are looking for an experienced, motivated and inspirational Volunteer Manager to join our team for the very first time. The ideal candidate will have been doing a similar role for a minimum of three years and will have demonstratable and relevant experience with regards to volunteer retention, recruitment, training and onboarding.

An excellent ‘all-rounder’ is required therefore who is also able to discuss conservation activities and how to deliver them.

Finally, we are looking for someone who is a team player and prepared to support anyone else at the CRT as required. This could be dropping all work and assisting with an urgent task if another member of the team is unavailable, or at capacity or helping out at an event when a lot of people are expected.

The Countryside Regeneration Trust (CRT) protects, promotes and regenerates our land and all life on it, to make everyone a Friend of the countryside. We are a UK charity, founded on the principles of a cohesive future for nature and humans. We saw the decline of wildlife and the damage that intensive farming had on the environment, and chose to be the force of change we wanted to see. 

Core Responsibilities

• To be the link person between the CRT Trustees, the tenant farmers, the Monitoring Officers and Conservation Director and the volunteers
• To implement a new Volunteer Programme, whilst giving existing CRT volunteers (and staff) confidence that they are valued
• Have a thorough knowledge of national volunteering policies, regulations and best practice
• To develop volunteer policies and procedures, ensuring they are up to date, reflect best practice and are communicated appropriately
• To regularly travel to all CRT sites to identify volunteering opportunities, tasks and to ensure compliance with all policies. Ensure consistency to volunteering across all sites
• To create an annual plan of volunteer tasks for all CRT properties, including seasonal tasks. Ensure the volunteers have the training and equipment to complete these tasks.
• To work with the Marketing team to create engaging, effective and consistent volunteer communication and consultation mechanisms
• At every property, proactively identify and promote future volunteering opportunities, and develop volunteer engagement initiatives to attract and retain a wide range of volunteers
• Effective recruitment of volunteers across nine properties, including advising on potential volunteer opportunities, role profiles, advertising campaigns, suitable assessment methods and attending interviews/selection days (as appropriate), to widen volunteer participation and broaden activities
• To ensure all recruitment administration of existing and new volunteers has been completed, ensuring compliance with relevant Data Protections and GDPR regulations.
• To oversee the administration of volunteer travel and subsistence claims.
• To effectively manage any volunteer issues which might arise
• To provide Trustees with volunteering evaluation information, assessment and analysis in areas such as volunteer numbers, volunteer hours, impact, outputs, activities, skill development and training undertaken, as may be required for internal and external reporting
• To work with Head of Development to identify funding opportunities and to develop fundraising proposals
• To create, develop and implement volunteer recognition initiatives
• To provide training for staff and tenant farmers on working with volunteers
• Frequent user of the CRM database (ThankQ) to record volunteer activities
• Helping at events as required

This role is a full-time (37.5 hour) role with a salary of £30,000 per annum (negotiable dependant on experience). This role is a hybrid role with at least 2 days a week visiting CRT properties and full-time hours of 9am-5pm are expected. 

Regular travel is to be expected to all CRT Properties. Mileage will be covered to these sites but a full driving licence and access to a car will be required as most are very rural and not on public transport routes. We are looking at fleet cars for specific staff - this role necessitates an SUV hybrid car.

This is a permanent position, although subject to a 6-month probationary review.

Interested candidates should send a CV and a cover letter of approximately two pages, outlining how your background, skills, qualifications and experience make you the perfect candidate for this position.

Shortlisted candidates will be invited to attend an online interview and should be expected to do an exercise first to prove their abilities. 

Closing date for applications is: 13 June 2022. 

The Job (in a nutshell)

An amazing opportunity to be part of a Charity but working with a vast array of Industry leading corporate clients. We are looking for someone to grow and develop new partnerships with a clear remit of networking and developing key contacts to expand and develop the Apprentice, Graduate and Early leaders delivery model via employers (UK wide).

Occasional evening, weekend and overnight work will be required as part of the role, including attending taster sessions, client visits and centre visits.

Who we’re looking for

You will be a results driven team player with an understanding of Early Careers development, have a proven sales background, with a strong new business focus in two / three industry sectors.

You will have a passion for the outdoor education training and development market and be aligned to our values.

Your Experience

• Excellent communications skills and the ability to build strong working relationships with internal and external professionals.
• You’ll be highly organised have excellent attention to detail and be able to maintain high standards of communication on the phone and in writing.
• You will have good negotiation skills.
• You’ll be able to work unsupervised and under own initiative.

• A confident user in Microsoft systems.
• Strong presentation skills.
• Previous experience of LinkedIn and LinkedIn Sales Navigator for prospecting and client engagement.

Areas of responsibilities

• Securing new and repeat business to agreed personal and team quarterly and annual targets.
• Develop a deep understanding of client strategy and undertake learning needs analysis.
• Sales proposal production.
• Maintaining client records via our CRM system.
• Liaising with all areas of the organisation to maximise potential opportunities.
• Drive new business in your area through research, prospecting, and networking.

You’ll also need

• An enhanced DBS check.

Salary and benefits

Salary £24,000 - £30,000 per year dependent on experience

Benefits:

• Annual leave of 24 days, plus bank holidays (rising by a day a year to 30 days +BH).
• Life Assurance: 3 x salary, covered from start date; includes Employee Assistance helpline.
• 8 weeks’ sick pay at full salary in any 12 months.
• Long-term Disability Insurance: 2/3 salary less state incapacity benefit after 6 months’ absence for up to 5 years, covered from start date.
• Personal Accident Insurance while at work or commuting.
• Cash plan healthcare (currently Medicash) on application after completion of probation.
• Pension Scheme (currently Standard Life): Auto-enrolment after three months.
• Berghaus uniform items provided. Also, opportunity to purchase Berghaus products at discount.
• Discounted course fees for family members.
• Cycle to work Scheme.

Plus!

• Personal Adventures – Outward Bound has a positive attitude to extended/unpaid leave (forward planning is required)

Hours of work

You’ll work an average of 37.5 hours per week.

​Location: Home Based or at one of our office locations nationwide.

Settling in period

There is a 3-month settling in period from contract start date.

How to apply  

If you are interested, please drop an email with a up to date CV and covering letter of no more than 500 words to Sarah Shutt.

The closing date is 15th June 2022. Interviews will take place at Hackthorpe, nr Penrith (or via Zoom / Teams if appropriate) on 30th June or 1st July 2022.

Shelter Cymru exists to defend the right to a safe home in Wales and fight the devastating impact the housing emergency has on people.

We help thousands of people each year by offering free, confidential and independent advice and campaigning to overcome the root causes of the housing emergency.

We are now looking to recruit for the following position to join our team.

If you want to help end homelessness in Wales, we would love to hear from you.

SC628 –Services Development Officer

Flexible location

17.5 hours per week

£25,750 per annum (pro rata) - £12,875pa

Shelter Cymru offers a wide range of advice and support to those in housing need within Wales, and as the demand for our services continues to grow we are now looking to appoint a Services Development Officer.

You will play a lead role in securing funds to help enable the expansion of our advice and support services across Wales and will work closely with other teams across the organisation to identify and progress opportunities for development.

During the current period of uncertainty around Covid-19, the team are temporarily working remotely, however following any general return to office working the post will be based at one of our offices in Wales.

Shelter Cymru offers a high level of support, a welcoming work environment and an excellent package of benefits – for further details of the key benefits available please visit the recruitment page of our website

CLOSING DATE:  10am – 13 June 2022

Shelter Cymru recruits based on merit and wants a workforce that reflects the diversity of individuals in housing need. We particularly welcome applications from Black, Asian and Minority Ethnic people who are currently under-represented within our workforce.

Registered Charity No: 515902 

Rydym yn bodoli i amddiffyn yr hawl i gartref diogel yng Nghymru ac i frwydro yn erbyn yr effaith ddinistriol mae’r argyfwng tai yn ei chael ar bobl.

Rydym yn helpu miloedd o bobl bob blwyddyn drwy gynnig cyngor tai arbenigol, annibynnol ac am ddim, ac ymgyrchu i oresgyn yr hyn sydd wrth wraidd yr argyfwng tai

Rydym am recriwtio rhywun ar gyfer y swydd ganlynol i ymuno â'n tîm. Os hoffech chi helpu i ddod â digartrefedd i ben yng Nghymru, byddem wrth ein bodd yn clywed gennych.

Swyddog Datblygu Gwasanaethau

Lleoliad hyblyg

17.5 awr yr wythnos

£25,750 y flwyddyn (pro rata) - £12,875 y flwyddyn

Mae Shelter Cymru yn cynnig ystod eang o gyngor a chymorth i’r rhai sydd angen tai yng Nghymru, ac wrth i’r galw am ein gwasanaethau barhau i dyfu rydym nawr yn edrych i benodi Swyddog Datblygu Gwasanaethau.

Byddwch yn chwarae rhan arweiniol wrth sicrhau cyllid i helpu i alluogi ehangu ein gwasanaethau cyngor a chymorth ledled Cymru a byddwch yn gweithio'n agos gyda thimau eraill ar draws y sefydliad i nodi a datblygu cyfleoedd ar gyfer datblygu.

Yn ystod y cyfnod presennol o ansicrwydd ynghylch Covid-19, mae’r tîm yn gweithio o bell dros dro, fodd bynnag yn dilyn unrhyw ddychwelyd i’r swyddfa yn gyffredinol, bydd y swydd wedi’i lleoli yn un o’n swyddfeydd yng Nghymru.

Mae Shelter Cymru yn cynnig lefel uchel o gefnogaeth, amgylchedd gwaith croesawgar a phecyn rhagorol o fuddion - i gael mwy o fanylion am y buddion allweddol sydd ar gael ewch i dudalen recriwtio ein gwefan

DYDDIAD CAU: 10am  - 13 Mehefin 2022

Mae Shelter Cymru yn recriwtio ar sail teilyngdod ac eisiau gweithlu sy'n adlewyrchu amrywiaeth unigolion mewn angen tai. Rydym yn croesawu ceisiadau yn arbennig gan bobl Ddu, Asiaidd a Lleiafrifoedd Ethnig sydd heb gynrychiolaeth ddigonol yn ein gweithlu ar hyn o bryd.

Rhif Elusen Gofrestredig: 515902