Service manager jobs in cardiff, wales

We are looking for a creative and technically skilled Digital Product Developer to join our Service Design and Innovation team. Reporting to the Digital Platforms Manager, you will play a key role in developing and maintaining our digital platforms, including websites, apps, live chat, booking systems, and internal tools.

What we offer

At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:

• Flexible Working Options: Including hybrid working.
• Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
• Birthday Leave: An extra day off for your birthday.
• Welcome Bonus: £500 on successful completion of probation period.
• Pension Plan: 5% employer contribution.
• Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
• Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
• Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
• Wellbeing Support: Employee assistance programme and wellbeing support.
• Inclusive Networks: Access to EDI networks and colleague cafes.
• Sustainable Travel: Cycle to work scheme and season ticket loans.
• Career Development: Ongoing training and support with opportunities for career progression.

About the Role

As Digital Product Developer, you will design compelling on-brand assets for our platforms, including visual, animated and written resources. You'll also support AI implementation, produce engaging content, and ensure our digital services are inclusive, accessible, and responsive to user needs.

Key Responsibilities

• Develop and maintain digital platforms and tools.
• Provide technical support and troubleshooting.
• Conduct UX reviews to improve accessibility and effectiveness.
• Write and produce high-quality digital content, including copy and video.
• Support deployment of AI solutions like chatbots and predictive analytics.
• Update websites and apps with engaging, accurate content.
• Implement SEO best practices to boost visibility and engagement.

You Will Have

• Experience writing and editing copy for digital platforms.
• Proficiency with content management systems (e.g., WordPress, Drupal).
• Familiarity with graphic design and video editing tools.
• Strong problem-solving and written communication skills.
• Ability to simplify complex information for diverse audiences.
• Understanding of data protection and digital safeguarding.
• Awareness of AI and machine learning concepts.
• Knowledge of design software, particularly Adobe software

Key Deliverables

• Reliable digital products and solutions that meet business and user needs.
• Increased engagement across digital platforms.
• Responsive support to operational teams.

Additional Information

• The role involves working with sensitive and potentially traumatic subject matter.

• Occasional travel to attend meetings will be required.

• The interview process for this role will be in two stages, including a skills assessment and a competency based interview.

• Applicants will need to be available for assessment and interview dates scheduled for 09-10-25 and 20-10-25

About Us:

Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.

As a Disability Confident Employer, we offer a Guaranteed Interview Scheme for disabled candidates who meet the essential criteria. We are also happy to make reasonable adjustments during the selection process.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.

GamCare is looking for dedicated Helpline Advisers to provide essential support to those affected by gambling-related harm.

GamCare offers helpline support through multiple channels, including our Freephone Helpline, Live Chat, WhatsApp, and other digital platforms such as forums and chatrooms. The Helpline operates 24/7, 365 days a year, ensuring support is always available.

As the first point of contact, you will offer help, advice, and emotional support to individuals struggling with their own or someone else’s gambling. As part of our award-winning Helpline team, you will work on a rotating schedule with shifts running from 7am to 3am.

In return, we will provide you with comprehensive training, regular supervision, and a full CPD programme to support your development. 

About You

As the successful candidate, you will hold a professional qualification in Health, Social Care, Psychology, Youth or Community Care, such as NVQ Level 3 or above, or a Diploma in Mental Health Nursing, Counselling, Addiction Studies, Advice, and Guidance. Alternatively, you will have demonstrable experience of working with vulnerable individuals affected by addiction harm and/or complex needs.

We also welcome applications from those with lived experience of gambling-related harm, provided they have professional experience in a supportive environment and a strong understanding of safeguarding legislation.

You will be able to engage effectively, sensitively, and with empathy when supporting callers reaching out to GamCare. The ability to deliver non-judgemental, confidential support is essential to this role.

You will also play a key role in collaborative working, engaging with colleagues, stakeholders, and external partners to ensure a joined-up approach to support. Contributing to GamCare’s overall performance, you will help maintain a positive, inclusive culture within the organisation, encouraging teamwork and shared success.

Additionally, you will be committed to maintaining a strong understanding of problem gambling and will have a genuine interest in the areas of gambling addiction, treatment, early intervention, and prevention.

If you’re passionate about making a real difference and comfortable working night shifts, we’d love to hear from you!

Benefits You Can Enjoy

• 33 days basic annual leave entitlement per annum (pro-rated for part-time colleagues) including bank holidays which increases with service
• A generous Pension Scheme - we contribute 6% and you contribute 2%
• Discretionary company sick pay from day one of service
• Employee Assistance Programme – 24-hour support

About Us

Founded in 1997, GamCare is the leading provider of information, advice and support for anyone affected by gambling. We operate the National Gambling Helpline, provide direct support for anyone who is affected by gambling, create awareness about safer gambling and support pathways, and encourage an effective approach to safer gambling within the gambling industry.

For further details and to apply please click the apply button.

Closing date for applications: 19th September 2025.

Interviews will take place online via video conference – week commencing 22nd September 2025.

GamCare is an equal opportunities employer and doesn’t discriminate based on race, religion, gender, age, sexuality, gender identification, or physical ability. We are only able to facilitate visa sponsorship in very limited circumstances, so candidates outside of the UK or who don’t have the right to work in the UK need not apply.

Appointment is subject to a DBS check.

We have an exciting opportunity for a Triage & Early Intervention Officer (External Services) to join the National Contact Centre team in Cardiff, working 37.5 hours a week. This is for 12 months fixed term.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care? If yes, then we'd love to hear from you…

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday & options to buy or sell annual leave
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, gym, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Access to EDI networks and colleague cafes
• Cycle to work scheme & season ticket loans
• Ongoing training & support with opportunities for career development & progression

About the role:

This role is based at our National Contact Centre in Cardiff.

As a Triage & Early Interventions Officer you will: -

• Act as the first point of contact for clients referred in to the service, ensuring that comprehensive impact and risks assessments are completed and a tailored response to each client's needs is provided.
• Carry a caseload of clients who require more immediate and short term interventions, referring on those with more long term needs either internally or externally. Ensure each victim receives an individually appropriate tailored support and information service that fully meets their needs, keeping complex needs central to all processes and decisions.
• Ensure that support plans are developed with clients where appropriate.
• Maintain accurate and confidential case management records and contribute to monitoring information for the service.
• Work as part of a team to ensure that all outcomes and KPI measures are met relevant to the local contract.

You will need:

• The ability to undertake impact and risks assessments and identify appropriate support
• The ability to manage a demanding workload and to meet a range of conflicting deadlines
• Excellent telephone and IT skills required to use a database and undertake all administrative and reporting requirements
• Experience of delivering a service and working directly with clients in a statutory, voluntary or community work setting
• Experience of safeguarding issues and legislation relating to both child protection and vulnerable adults

Please see attached Job Description and Person Specification for further details.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.

As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We look forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.

We have an exciting opportunity for a Caseworker (External Services) to join the National Contact Centre team in Cardiff, working 37.5 hours a week.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care? If yes, then we'd love to hear from you…

What we offer

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday & options to buy or sell annual leave
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, gym, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Access to EDI networks and colleague cafes
• Cycle to work scheme & season ticket loans
• Ongoing training & support with opportunities for career development & progression

About the role:

This role is based at our National Contact Centre in Cardiff.

As a Caseworker you will be: -

• Ensuring each victim receives an individually appropriate tailored support and information service that fully meets their needs, keeping complex needs central to all processes and decisions.
• Undertaking risk and needs assessments to address the specific needs of the client in line with VS operating procedures. To follow relevant safeguarding policies and procedures, working with safeguarding leads and other agencies to ensure an integrated approach to address any safeguarding concerns.
• Maintain accurate and confidential case records, complying with data protection and all other legislation connected to your work and sharing protocols where necessary. Contribute to monitoring information as required by Victim Support.
• Providing information and advocacy to enable service users to navigate and understand the criminal justice process and ensure their rights are upheld in accordance with the Victims Code of Practice this could include criminal, legal and if relevant, civil remedies to service users.
• Developing and maintaining effective working relationships and promote effective communication between staff and other stakeholders.

You will need:

• An understanding of the impact of crime on victims.
• Experience of managing a caseload including complex case management.
• The ability to balance competing needs and priorities.
• The ability to work independently and as part of a team.
• Effective verbal and written communication skills.

Please see attached Job Description and Person Specification for further details.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.

As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We look forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.

Urban Saints equips youth leaders to disciple young people in today’s changing world. Our vision is to see every young person given the opportunity to explore faith, wherever they are.

About the Role 

The Content Creator will play a vital role in helping Urban Saints communicate with clarity, creativity, and consistency across all platforms. From video editing and creating social media graphics, to designing resources, brochures, or branded assets, this role is responsible for creating visually engaging content that amplifies our message and inspires action.

You'll be responsible for:

• Designing and producing compelling visual content across digital and print formats.
• Filming and editing videos for campaigns, training materials and resources.
• Managing and editing visual assets, including team-supplied images.
• Contributing ideas and visual concepts to support campaigns and storytelling.
• Acting as a brand guardian for visual content, ensuring consistency across all channels.
• Working closely with other members of the Communications team to deliver content for campaigns, training, and wider initiatives.

Please note, this is predominantly a remote role, but with travel as the role requires. All full-time Urban Saints employees are required to attend two team residentials per year (3 days/ 2 nights each).

About You

You'll shape and deliver high-quality content that supports campaigns, promotes our training and resources, and strengthens Urban Saints’ brand both online and in print.

Key Skills and Experience:

• Strong design and video editing skills across digital and print formats.
• Proficiency in Adobe Creative Suite, Canva, and video editing software (Premiere Pro, Final Cut etc)
• Confident in video production – from filming to postproduction.
• Ability to develop content for a range of platforms including social media, web, email, and YouTube.
• Strong attention to detail and visual consistency.
• Proven experience in a content creation, multimedia, or graphic design role.
• Experience creating visual content as part of multi-channel campaigns (e.g. email, social media, website etc).
• Experience working with brand guidelines and visual identities.
• Understanding of digital content trends, platform specifications, and audience behaviour.

How to Apply

This post is subject to an Occupational Requirement that the post holder is a committed Christian under Part 1 of Schedule 9 to the Equality Act 2010.

Please visit our website to fill out an application form. We would love to see your creativity in action. After we’ve received your application we’ll be in touch asking for a link to your portfolio or examples of your work (graphics, videos, or other creative projects) that you’re most proud of.

The closing date for applications is Friday 26th September, midday. Please note, we will be actively reviewing applications ahead of the closing date and reserve the right to close applications before this date.

Inspire mission and discipleship of children and young people 

We are looking for a dynamic team player who is passionate about creating opportunities for children and young people to explore the Bible, respond to Jesus and grow in faith, and who can inspire and equip others to do the same.   

Location: Home-based with travel in the Central Region – predominantly covering the area from Nottingham to Coventry.  

Important things to note before you apply.    

1. We are committed to building a culturally diverse workforce. As part of this commitment, we welcome applications from people, regardless of their background.

2. We take Safeguarding seriously. This role will require a Disclosure from the Disclosure & Barring Service and has an occupational requirement to be filled by a committed Christian, active in church life. Equality Act 2010, Part 1, Schedule 9 applies.   

3. Please note that we do not provide visa sponsorship arrangements so applicants will need to have the right to live and be employed in a permanent job in the UK.  

Who we’re looking for   

You are someone who loves variety in your work and the fact that no two days are the same. You thrive on building relationships adopting a facilitating approach, coaching, mentoring, equipping, training, and motivating others.  You value a blend of face-to-face and online interactions.

You’re a connector with experience in teamwork with diverse groups of people. Your creative mindset, combined with excellent organisational skills, enables you to spot and create opportunities for impact. You love Jesus and are filled with energy and passion for sharing the gospel. You excel with people. You are a confident communicator with experience in training and empowering others.  You have the qualities to be an excellent coach and mentor.  

If this describes you and you would like to join an organisation with a passion for Christ, sharing the gospel, making disciples and the emerging generation, provides a competitive salary, a generous pension scheme, and other valuable benefits, then read on.    

About Scripture Union    

You might have heard of us before if you're one of the 1.5 million+ who have attended one of our Christian holidays or missions over the years, or maybe you're one of the 40,000+ subscribers to have used our brilliant devotionals or been stirred by our exceptional bible resources. We've been at this for a fair few years... over 150 to be precise. Over this time, we’ve remained passionate about helping children and young people develop a vibrant faith in Jesus. As our name describes, the radical power of God's word has always been central to our approach.      

We still do all the great stuff with resources and holidays, but in the last few years, we have sharpened our vision with a renewed focus to help the ‘95%’ of young people (primary and secondary school age) across the UK who don’t go to church, and had opportunity to hear and respond to the good news of Jesus. We do this through equipping and resourcing the local church, training up volunteers and paid workers from local churches (we call them ‘Faith Guides’) and collaborating with local and national partners across the UK to connect with children and young people and support them on a journey of exploring faith in a way that is relevant and meaningful.    

In the last few years we’ve developed a brand new approach to how we do this, it’s simple and incredibly effective, we call it Revealing Jesus, and its making a massive difference.  In the last couple of years we’ve trained up nearly 600 Faith Guides across 400+ churches in England and Wales, collectively we’re seeing over 50,000 young people on a journey of exploring the christen faith and responding to an invitation to become followers of Jesus. We have 24 staff organised into four regional teams, and alongside our local and national partners, we’re playing our part in a network of organisations that seeks to reach children and young people in every context, across every town and city across England and Wales. The journey ahead is significant, and we invite you to be a part of it!   

Invest in our mission, as we invest in you: Our Benefits:  

• 23 days holiday + bank holidays + 5 volunteering days

• Up to 12% pension contribution

• Life insurance

• Free Bible Reading Guides

• Enhanced family leave

• A supportive, faith-filled environment where your work has eternal impact  

About our team   

Like many jobs, you will work with lots of different teams in different contexts. With this role, you will have the benefit of being part of regionally focused team of 7 that is part of our wider movement.   

The successful candidate will be a part of our Central Region team of 7 workers who between us work across a region, from Suffolk to Gloucestershire, up to Shropshire, to Lincolnshire. You’ll contribute your expertise in a variety of settings, ranging from urban and suburban and rural areas. You’ll have a brilliant time getting acquainted with this rich tapestry of local and national partners. Across the Central Region, we currently work with over 100 churches and have over 180 faith guides. We’d like to see these numbers grow significantly over the next few years.

Job description: Revealing Jesus Pioneer Scripture Union   

You will work in the Central Region multiplying your impact through equipping, empowering and mobilising others in outreach work. You’ll add energy, expertise, direction, and skill to the mix. You’ll recruit, motivate, train, equip, coach and support Faith Guides; you’ll work in partnership with this group as well as leading by example, you will model excellent mission delivery to children and young people aligned with SU’s mission.    

Who We're Looking For: Our Ideal Candidate   

We're seeking someone who is not just good at what they do, but also deeply passionate about our mission. Here's what we envision in the right person:   

• A thoughtful individual who can see the big picture and make smart decisions that genuinely impact our ministry.    

• A Champion for Children and Young People: You'll bring a wealth of understanding about working with young people, be a passionate advocate for their faith journey, be excellent at delivering ministry, and be someone who can clearly articulate your vision.    

• Inspirational: You'll have a natural ability to connect with people, listen deeply, ask great questions, influence discussions, gently challenge the status quo, and spark new, creative ideas within our networks.    

• Self-Motivated Organised and Effective: You're someone who thrives on managing their own work, setting priorities effectively, and skilfully juggling multiple projects. 

• A Team Player: You will work effectively as part of the Central Team and also teams across Regional Mission and the movement as a whole.    

• Forward-Thinking: You're able to imagine and pursue ambitious, long-term goals with determination.    

• Spiritually Open and Grounded: You'll be comfortable and accepting of various Christian traditions, worship styles, and expressions of faith. Crucially, you'll have a growing love and understanding of the Bible.    

• Deeply Committed to Faith: You'll have a strong personal commitment to God and live as an active Christian disciple.    

As with all our team members, you will also:   

• Be a committed Christian who resonates with SU's mission and values, actively participating in a local church community.    

• Strive for a strong understanding of the Bible, applying its teachings to your daily life and inspiring others to do the same.    

Practical Skills You'll Need:   

• You'll be confident and capable in using digital tools including email and Microsoft Office 365 applications (Word, Excel etc.).

• Presentation/training skills    

How to Apply   

If this describes you, and you are in agreement with the aims and beliefs of Scripture Union, then we would like to hear from you. To apply for this role, download a copy of the job profile. You will need to upload your CV (2 A4 pages max) and a covering letter (2 A4 pages max) detailing how your skills and experience reflect the Job Profile, via Charity Jobs.    

Closing date:  3rd October 2025

Interview date: Thursday 23rd October 2025 (reserve date Friday 24th October)

Interview location: Nottingham (TBC)

About Kinship

We are Kinship. The leading kinship care charity in England and Wales. We’re here for kinship carers – friends or family who step up to raise a child when their parents aren’t able to. 

Together, let’s commit to change for kinship families.

About the role

Last year we launched a new website which provides independent online information, advice and support for kinship carers. This year, we’re continuing to develop new advice and information content for the website, as well as working on content for projects that focus on supporting kinship carers.

The postholder will research, create and deliver engaging, user-focused content, and deliver a seamless user content experience throughout all content development. Working with kinship carers and subject matter experts will be a big part of your role. 

You will be working on content in a range of formats, including web copy, printed guides, presentations for training, workshop materials (digital and printed), video and more.

One day you could be carrying out research with kinship carers, on another you could be doing paired writing with a subject matter expert to explain the different types of kinship care. 

Content Design by Sarah Winters and Rachel Edwards and Designed with Care: Creating trauma-informed content by Rachel Edwards will be your guides to best practice and content design principles. You’ll be confident facilitating discovery and research and building user stories and job stories with clear user goals. 

This is a great opportunity if you’re brilliant at building trusting relationships, ambitious to make your mark in content design and ready to turn complex information into plain English. We’ll also provide excellent training and support to help you. 

Key responsibilities include:

• Take complex language, processes and legislation to design content that is clear, simple and allows users to achieve their goals (creating user stories and job stories). 

• Facilitate and support user research using empathy mapping, user journeys and other techniques to understand user goals. 

• Champion the needs of the user (including our internal users) and turn them into easily digestible, scannable and actionable content. 

• Embed content design processes in the charity and upskill internal team members, building templates which support delivery of goal-oriented content. 

• Actively learn from external organisations and peers, using best practice to test new approaches (for example using AI to support content-led products and services). 

​Essential experience includes:

• Experience of designing user-centric, jargon-free content across digital and non-digital channels

• Experience of mapping user journeys from user research and working with subject matter experts to turn complex language and processes into easily understandable content

• An ability to influence and support key stakeholders and colleagues to understand the value and impact of content design principles

• Experience of working with users and an understanding of the barriers they may face when accessing content, taking a trauma-informed approach to content design

• Strong prototyping skills and knowledge of how to test content with users

• Experience in delivering and coordinating successful content projects, from understanding user needs through to creation

What we’ll offer you 

Kinship offers 30 days’ annual leave plus bank holidays (pro-rata for part-time) as well as a generous pension scheme. We have an excellent wellbeing offer, including the Employee Assistance Programme. We will invest in your professional development with training and career development opportunities.

Kinship is committed to championing equality, diversity and inclusion.  We believe our work is greatly enhanced by the varied backgrounds, experiences and views represented within our teams.  We aim to create inclusive teams, celebrate differences and encourage everyone to join us and be their true self at work. We therefore encourage applications from anyone who fits our values, whatever their religion or belief, sex, gender identity, race, age, sexuality or disability and are actively seeking candidates that can bring real innovation and commitment to us. 

How to apply

Please apply via Charity Job with your CV and a cover letter of no more than 2 pages for the attention of Rachel Nelligan. Please include your notice period and earliest availability to start in your cover letter.

Application deadline: 9 am on Monday 20 September 2025 

First interview: We will be conducting interviews on a rolling basis, so applicants are encouraged to apply early. 

Kinship reserves the right to close applications early on receipt of sufficient applications. Apply early!

Ref: TAW-251

Are you a proactive, efficient and influential individual who is passionate about making a difference to disadvantaged people? If so, St Giles Trust has a career-enhancing opportunity for a Trainer Assessor to work on an exciting new partnership project.

About St Giles Trust

A well-established charity that helps ex-offenders and disadvantaged people to move their lives forward, St. Giles Trust offers support to help people overcome any issues that might be holding them back and move forward with their lives in a positive way.

Through our Peer hub based in North Wales you will train people with lived experience, who have faced disadvantage, to become professional advice, guidance and support workers, undertaking assured and accredited advice and guidance training, work placements whilst also receiving professional employment coaching and support.   

About this vital role

Through our hub based in Newport we will train women with lived-experience, who have faced disadvantage, to become professional advice, guidance and support workers, undertaking assured and accredited advice and guidance training, work placements whilst also receiving professional employment coaching and support. 

Our successful candidate will deliver group and 1 to 1 training sessions at our hub (with occasional delivery at Eastwood Park Women’s prison) and assess the level 3 in Advice and Guidance City and Guilds qualifications to women on work placements across Gwent.  You will support learners to complete their training and qualifications and develop individual learning plans whilst also working proactively with the hub team to ensure learners progress and achieve their goals.

To secure this exciting opportunity, you must have:

• A proven track record of providing high quality training to diverse groups of learners.
• Knowledge and understanding of assessing vocational qualifications.
• Support training delivery in Eastwood Park Prison when needed.
• Work in accordance with national and St Giles Trust quality assurance standards.
• Work with learners to produce realistic individual learning plans that are regularly reviewed and updated.
• An understanding of the barriers faced by individuals with complex needs and who have faced disadvantage.
• The ability to apply a creative approach to planning programmes and activities that support the development of learners.
• Excellent communication, interpersonal and organisational abilities, plus impressive attention to detail
• Sympathy with the aims and ethos of St Giles Trust as an organisation

In return, you can expect a competitive salary, generous leave allowance, staff pension, flexible working, a mentoring programme, an advice and counselling service, access to clinical supervision, season ticket loan and much more.

We are an equity and inclusion confident employer. We welcome all applications, and we particularly encourage applications from people of the global majority (black, brown, multi- heritage) and those who identify as disabled, neuroexpansive, neurodiverse, with any protected characteristics and/or social barriers or challenges. We value the empowering and informative impact that all lived experiences and diversity of thought can offer the organisation.

St Giles will guarantee to interview all disabled applicants who meet the minimum criteria set out in the Job Description for the vacancy.

For further information, or to apply, please visit our website via the ‘Apply’ button.

Closing date: 9 a.m. on 23 September 2025 Interview Date: 10 October 202