Service manager jobs in city of london, england

Job Title: Newham Infant Feeding Service Coordinator

Contract: Fixed Term until 31st May 2025

Part Time: Part Time

Hours per week: 21-28 hours per week

Location: Newham community based with some home working

Salary: £27,300 FTE (pro-rata based on hours per week)

Closing date: Sunday 16th November

Interview date: Thursday 20th November (online)

About the role

Join our passionate team and contribute to the meaningful work that transforms the lives of parents and families. Your role will include: 

· Lead the coordination and delivery of a vital community-based infant feeding peer support service across Newham

· Lead community engagement to broaden the project’s reach and relevance to parents of all backgrounds

· Recruit, support and coordinate a team of volunteer peer supporters.

· Coordinate, collate, enter on our case management system and analyse data and feedback from Peer Supporters and service users in a timely manner, adhering to NCT data protection policies and processes

· Provide on-the-ground support within the community as needed, helping parents through the early stages of parenthood.

About you

You will be passionate about supporting parents and families, helping them navigate the life-changing experience of early parenthood. Be confident in community engagement, building connections with parents from diverse backgrounds. Have experience of coordinating volunteers, including recruiting, managing and providing ongoing support. Be methodical with a good attention to detail in order to collect, collate and analyse data and feedback across the service in a timely manner, adhering to NCT data protection policies and processes.  Be proactive and flexible, willing to provide on-the-ground support within the community when needed.

Our Benefits – What we offer you

We value our team and offer fantastic benefits to support your well-being and professional growth:

· 30 days annual leave (excluding Bank Holidays)

· Pension matched up to 5%

· Flexible working options to suite your lifestyle

· Employee Assistance Programme, including 24/7 GP access, personalised counselling, legal advice and more

· Cycle to work scheme to support sustainable commuting

· Life Assurance for peace of mind

· Free eye test for all staff, with further discounts

· Blue Light discount card

At NCT, we’re committed to fostering an inclusive and diverse workforce. If you need reasonable adjustments during the recruitment process or within your role, please let us know—we’re here to support you.  Ready to make a difference? Apply now and be part of something truly special!

To apply visit our website and complete our online application process.

We're offering an exciting opportunity for a proactive and experienced Administrator to join our Children's Services team on a 12-month maternity cover contract. This role is ideal for someone who thrives in a dynamic environment, is highly organised, and communicates confidently with a range of stakeholders.

If you enjoy working both independently and collaboratively and are passionate about supporting services that make a difference in children's lives, we'd love to hear from you.

This is a hybrid role, but candidates must be based in Essex, as regular on-site meetings within the Essex remit are required. A full UK driving licence, access to a car, and business-use insurance are essential.

You'll be part of the Essex Child and Family Wellbeing Services (ECFWS) – a partnership between Barnardo's and HCRG, delivering integrated early intervention services for children and families aged 0–19 (up to 25 with SEND).

Some of the Key Responsibilities:

• Coordinate service and subcontractor meetings, including scheduling, preparing agendas, distributing papers, and taking accurate minutes with clear actions (in-person or via Teams).
• Manage and arrange mandatory training for Barnardo's colleagues, ensuring compliance and providing regular updates to service leads.
• Liaise across teams to support quality and competency compliance.
• Lead internal communications within the service.
• Update FEEE2 eligibility and assign caseloads using monthly ECC reports on Systm1.
• Produce regular FEEE2 reports from service user records and ECC data.
• Maintain service assets and resources, including IT equipment, staff contact lists, and training documentation.

What We're Looking For:

• Proven administrative experience, ideally within the charity or healthcare sector.
• Strong organisational and time management skills, with attention to detail and accuracy.
• Experience supporting meetings and taking comprehensive minutes.
• Skilled in managing shared mailboxes and providing general administrative support.
• Ability to work independently and meet deadlines with minimal supervision.
• A proactive and collaborative team player.
• Proficiency in Microsoft Office (Teams, Outlook, Word, Excel, PowerPoint).
• Excellent written and verbal communication skills.

Before applying, please refer to the Job Description and Additional Information Sheet to support your application.

If this sounds like the right fit for you, we'd love to hear from you!

Please note due to the high volume of applications for some posts, this advert might close before the displayed closing date. We recommend that you apply for this role as soon as possible.

Pay & Reward Framework

We know that our colleagues go above and beyond in delivering our vital work, driven by their passion and commitment to Barnardo's values.  We also know that we can only realise our ambitions and achieve better outcomes for more children, thanks to the talent, hard work and creativity of our people. 

For all these reasons, we are committed to a new approach to pay and reward, to ensure it is fair, attractive and progressive, which was rolled out in April 2023. This is a positive change for the charity, and a part of our People & Culture Strategy. It will assist us in supporting colleagues to belong, thrive and grow in their colleague journey at Barnardo's and in time will offer clear routes of progression for colleagues in both their career and their pay. 

Whilst the full pay band and salary range is advertised, our approach to starting salaries is to appoint between the minimum to mid-point of the pay band – this ensures that pay steps are available to reward our colleagues annually based on their contribution to excellence and alignment to our values and behaviours.  More details on Barnardo's pay framework can be found upon application. 

You will support the promotion of sustainable shopping and the shop’s social media to increase audience reach, attract customers, donors and volunteer supporters to deliver the Retail Strategy.

Role Requirements

• To maximise shop sales by achieving agreed targets both through donated stock and bought in/new goods. This involves proactive stock generation, optimum pricing, processing stock to agreed amounts and stock planning.
• Achieve Gift Aid sales conversion target through maximising new donor sign up and encouraging repeat donations.
• Achieve the shops Raffle sales targets through involving the shops team.
• To maintain high levels of shop presentation by merchandising and housekeeping to agreed standards as set out in the Shops Operations manual.
• Manage the stock levels of bought in/new goods, to include ordering of more stock as and when necessary and recording key performance indicators (KPIs).
• Assist in holding and attending Fundraising events to promote the awareness of The Children’s Trust.
• To source links with local communities to promote Retail in the community via media and other sources.
• Role involves a degree of manual handling in sorting and lifting of stock.

Interview Date: to be confirmed

Terms and Conditions

Strictly no agencies, please.

About Us

The Children’s Trust is the UK’s leading charity for children with acquired brain injury, providing expert rehabilitation, education, therapy, and care at our national specialist centre in Tadworth, and to children and their families across the UK, via our Brain Injury Community Service.

Boasting a beautiful 24-acre site in Surrey, we are located just outside of London, close to the M25 (accessible via Junction 8, A217 to Tadworth) and easily accessible via National Rail, by way of: Clapham Junction, Sutton, and Epsom.

Staff Benefits

The work we do is highly rewarding, and in addition to an attractive salary, we offer a valuable range of benefits on our staff flexible benefits platform, on-site nursery, free eye tests, enhanced Maternity and Paternity Pay, time out days for those experiencing menopause symptoms and time off for gender reassignment.

We also offer additional annual leave days for those with long service, with entitlements ranging from 35 to 41 days (including bank holidays) depending on your length of service.

Other benefits include free on-site parking; a staff shuttle service from Epsom and Sutton train stations to Tadworth Court, subsidised cafeteria, on-site staff accommodation (subject to availability), the ability to retain your NHS pension (where applicable), Teacher’s pension (where applicable) or the opportunity to join an alternative scheme, and the opportunity to develop your career in a supportive and collaborative environment.

Rehabilitation of Offenders

Many roles at The Children’s Trust are exempt from the provisions of Section 4 (2) of the Rehabilitation of Offenders Act 1974, by virtue of the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013 and 2020) and as such, are subject to an Enhanced DBS check.  Successful applicants will be required to complete an Enhanced Disclosure & Barring Service (DBS) check, which will disclose all unspent convictions and adult cautions and any spent convictions or adult cautions that would not be protected.  The exceptions to this are our retail roles within The Children’s Trust shops, which are subject to Basic DBS checks which will disclose unspent convictions or adult cautions.

Equal Opportunity Employer

To help us achieve our ambition to give children and young people with brain injury and neurodisability the opportunity to live the best life possible, we want to accurately reflect the UK’s diverse population. We want equity, diversity, and inclusion to be at the heart of everything we do, and our people, services, and culture to reflect the diverse needs of all. Through our diversity and inclusion strategy, we have made a commitment to increase the diversity of our charity and create an inclusive culture. We have networks across the organisation working to ensure that these aims are met - including an LGBTQIA2S+ group, Ethnic Diversity Group, and Spark – our broad EDI group. Read more about our EDI work here. We welcome applications from all who share our ambition regardless of background. We will strive to ensure that any reasonable adjustments are made in respect of interview and working arrangements.

Online Searches

In accordance with statutory safeguarding and child protection guidance, online searches will be conducted for shortlisted candidates before interview. The online searches will be conducted by a person who is independent of the interview and selection process and will focus on relevant information returned via searches of the candidate’s name (and variations thereof). Social media searches will be limited to professional platforms such as LinkedIn. Any concerns relating to suitability for work with children and young people will be forwarded to the interview panel, for discussion during the interview.

About Adolescent Health Study

The Adolescent Health Study (AHS) is an ambitious new UKRI-funded initiative to establish a prospective, longitudinal population study that will generate a globally leading open science data platform and research resource. AHS aims to recruit at least 100,000 young people from across the UK and to follow their mental and physical health and wellbeing over at least 10 years. It plans to collect data through questions and measures; to obtain bio-samples for a wide range of genomic and other high-throughput assays; and to capture linked data relevant to health and wellbeing from participants’ health, education and other administrative records. There will be a strong emphasis on engaging with and involving young people, schools, parents and other relevant stakeholders in the design and delivery of the study, as well as on including young people that represent as wide as possible a range of backgrounds, experiences and characteristics. AHS will focus on enabling a wide range of research, including studies of the critical biological and social developments that occur during the transition from childhood to adulthood and the determinants of both mental and physical health and wellbeing in adolescents and young adults.

Purpose of the post

The Finance Manager will play a pivotal role in ensuring the financial health and sustainability of the organisation. Reporting to the Head of Business Operations, the postholder will oversee all financial operations, providing strategic insights to inform decision-making and ensuring compliance with financial regulations and best practices.
This role is integral to supporting the organisation’s mission of advancing health research through effective financial stewardship, and it offers an exciting opportunity for a motivated and experienced finance professional to make a significant contribution within a mission-driven organisation.

Main responsibilities

Financial Strategy and Planning
• Develop and implement robust financial strategies to support the organisation’s strategic goals.
• Prepare and monitor budgets, forecasts, and financial plans, ensuring alignment with organisational objectives.
• Support procurement and commercial processes, ensuring value for money and delivery assurance.

Financial Management, Reporting and Regulatory Compliance
• Oversee day-to-day financial operations, including accounts payable, receivable, and cash flow management.
• Prepare accurate and timely financial reports for the executive team, Trustees and external stakeholders.
• Lead the preparation of annual accounts and coordinate with external auditors, specifically in relation to Companies House and Charities Commission obligations.

Stakeholder engagement
• Work closely with workstream leads to provide financial advice and insights that guide strategic decisions.
• Collaborate with external funders, grant providers, and other stakeholders to ensure transparent financial management.

Process improvement
• Identify and implement improvements to financial systems, processes and tools, to enhance efficiency and accuracy.

Knowledge, skills and experience

• Professional accounting qualification (e.g., ACA, ACCA, CIMA) or equivalent.
• Proven experience in independent financial management, including budgeting, forecasting, and reporting.
• Strong understanding of financial regulations and compliance requirements in the UK, specifically in relation to not-for-profit, charitable and research organisations.
• Excellent analytical skills with the ability to interpret complex financial data.
• Advanced proficiency in financial software and Excel.
• Strong interpersonal and communication skills, with the ability to engage effectively with non-finance stakeholders.
• Experience of working in a health and/or data research environment.
• Familiarity with grant management and reporting requirements.
• Knowledge of financial systems, implementation and optimisation.
• Experience in developing financial strategies within a growing organisation.
• Experience of modelling operational costs to support decision making and delivery.
• Excellent organisational and time management skills with the proven ability to prioritise and, at times under pressure, produce accurate work to deadlines.

​Desirable criteria

• Experience of working in an organisation in its infancy or a start-up.
• Understanding and experience of using project management tools and techniques.
• Understanding and experience of procurement of good and services in a health and/or data research environment.

Dimensions

• This is expected to be a full-time post however AHS would consider applicants looking for part-time opportunities.
• AHS is a national organisation, and our activities take place across the UK.
• Flexible working will be required across several geographical locations in the UK.

Application Process

This post is subject to receipt of satisfactory references and the post holder having the right to work in the UK (visa sponsorship is not available). Please apply online with a CV and a covering letter (of no more than two pages) explaining what you can bring to this role, your preferred working hours (FTE or PTE) and including your current salary.

The closing date for this position is midnight on Sunday 23 November 2025.

Interviews are currently expected to be held during the week commencing 15 December 2025.

Equal Opportunities Policy Statement

AHS is an equal opportunities employer, and as such aims to treat all employees, consultants and applicants fairly. AHS is an equal opportunities employer, and as such aims to treat all employees, consultants and applicants fairly. It is our policy to provide employment equality to all, irrespective of age, disability, gender identity or expression, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.
Beyond these protected characteristics, we acknowledge the importance of socio-economic background, childcare and caring responsibilities, educational background, neurodiversity, and any other factors that shape an individual’s identity and opportunities. We strive to create an environment where all colleagues feel valued, supported, and able to contribute fully.

Values

It is an exciting time for the Adolescent Health Study (AHS) as we establish our senior leadership team in 2025. As the senior executive team evolves, the AHS values will be grounded in inclusivity, integrity, accountability, and collaboration.

Clinical Services Coordinator (Mental Health Talking Therapies) - Maternity Cover Contract

Evolve Counselling is looking for an efficient, qualified and experienced mental health counselling manager, to take charge of our service while the postholder takes maternity leave in January 2026. This is an exciting and rewarding opportunity with a supportive employer, who offers a flexible approach to working time, benefits and options for the future. 

The post is: 

• Fully remote, part-time hours between 16-21 hours per week.

• Highly flexible arrangement of core working hours across 4/5 days each week. 

• Salary will be £32,000 pro rata/ full time equivalent.

Evolve provides a wide range of therapies to people experiencing mental health difficulties. We work with private individuals and organisational/ corporate clients (via employee wellbeing programmes) mainly through remote video calls but with a good deal of face-to-face work. We have over 45 BACP registered counsellors on our team and our mission is to deliver the lowest cost counselling to those who need it most. As a charity, our surpluses are reinvested to deliver this mission. 

Our ideal candidate for this temporary cover is a BACP registered member counsellor, with strong managerial and administrative skills and experience, confident at handling the working needs of a large remote team and delivering a detailed and personal service to our larger contract clients as well as private individuals. You’ll be working alongside an ambitious management team, aiming to perfect and grow our services. Good record keeping, communications skills and familiarity with confidential client record management systems are a must. 

The key aspects of the CSC job are to: 

• Be the first port of call for all clinical queries. 

• Arrange the efficient use of our CRM system that supports the clinical service. 

• Take overall responsibility for incoming referrals and allocations as well as ongoing management of clients and maintenance of any waiting lists to agreed parameters. 

• Monitor the balance between counsellor capacity and client demand. 

• Provide practical support and signposting to the counselling members, enabling their work. 

The closing date for applications is 28 November 2025. Early application is encouraged as interviews will be conducted on a rolling basis and we reserve the right to close the job application date early, if we receive enough suitable applications. 

Make a Real Difference Where It Matters Most

Why Kingston Hospital Charity?

Because here, your work genuinely matters. Kingston Hospital Charity isn’t just another fundraising operation, it’s the driving force behind projects that transform patient care across Kingston and Richmond NHS Foundation Trust. From creating dementia friendly environments on Kingston Hospital’s care of the elderly wards to funding the introduction of robotic assisted surgery, the charity turns generosity into tangible change. They fund what the NHS isn’t able to, bringing comfort, dignity, and innovation to patients when they need it most - and they’re ambitious about scaling that impact even further.

The team has a clear plan: to sustainably grow income and build a supporter giving programme that delivers measurable impact for patients, creates meaningful experiences for donors, and nurtures genuine, lasting relationships through storytelling that truly resonates.

What Makes This Role Great

This is both a strategic and hands-on role. You’ll lead on gifts in wills and in-memory fundraising — with the freedom to shape and grow these income streams. Working alongside the Director and the Communications and Engagement Senior Manager, you’ll develop and deliver a three-year strategy that drives real change.

You’ll collaborate with dedicated clinical colleagues and passionate supporters who care deeply about the cause. And you’ll do it within an organisation that lives its values: compassion, inclusivity, collaboration, and a genuine commitment to helping every person thrive.

Hybrid working, a supportive team, and a culture that celebrates impact. It’s the kind of role that reminds you why you got into fundraising in the first place.

Who We’re Looking For

You have solid experience in gifts in wills, and/or in-memory fundraising — and a track record of developing strategies that meet (and exceed) targets. You’re confident communicating with everyone from solicitors to clinicians to supporters, tailoring your message to build trust and engagement.

Organised, adaptable, and purpose-driven, you believe that great fundraising changes lives — and you’re ready to prove it.

How to Apply

Download the application pack for full details on how to apply, interviews will take place in person at Kingston Hospital in early to mid-December.

This is an exciting role in a unique organisation.  Our vision is to provide an outstanding experience for all UCL students and to be one of the best students’ unions in the UK and the world.  We aim to build a vibrant and empowered student community with real influence in UCL and beyond, that enables students to enjoy their time at university; pursue their interests and passions; see the world in new ways; and develop the skills and experience to change the world for the better.

We are a registered charity employing over 100 career staff and 300 student staff, delivering a wide range of services and representative functions for UCL students. We have the widest portfolio of services of any student organisation in the country, managing UCL’s extracurricular programmes for sport, music, drama, dance, media, volunteering, academic societies and intercultural engagement; providing a wide range of fantastic social spaces; leading on student democracy and representation across UCL; and offering excellent student support services.

It's an exciting time to join our growing organisation as we lead the delivery of UCL’s groundbreaking new Student Life Strategy. This is enabling us to build more programmes to improve students’ mental and physical wellbeing, promote genuine equity for all, build students’ skills and confidence, develop their international connections and intercultural skills, and make a real contribution to our local community.

We support hybrid working. Excellent benefits including defined benefit pension scheme and generous holiday entitlement. We are proud of high levels of staff engagement and pride ourselves on being a great place to work. We will consider applications to work on a flexible and job share basis wherever possible

The role is a full time and fixed term contract for one year. 

The Cafes Manager will take full responsibility in leading and operating a successful cafes and catering operation, giving our student members an excellent service experience every day, looking to implement our cafes operation with new and innovative ideas led by the Head of Commercial Services. This role forms a key part of our Operations team, led by the Director of Operations. Comprising of both front facing and behind the scenes departments including; Cafés and Bars, Retail, Bloomsbury Fitness Gym, Human Resources, Facilities and Systems, the team delivers core functions and central services for the Union, as well as providing a diverse range of quality facilities accessible to our 55,000 members. The Operations team, and this role, are central to the successful delivery of our new strategic plan that will set us on the path to become one of the best students’ unions in the UK, and more importantly a better students’ union for our members.

Our Vision: A UK where “No good food goes to waste”. 

We are UK’s national network of charitable food redistributors, made up of 18 independent organisations. Together, we take good quality surplus food from right across the food industry and get it to approximately 8,500 frontline charities and community groups.  Every week we provide enough food to create almost a million meals for vulnerable people.

There has never been a more exciting time to join an organisation at the heart of public consciousness

For designated top food partners, you will be their day to day point of contact with regular face to face contact at all levels. You will undertake structured, strategic account management, leading and coordinating FareShare’s engagement across our organisation. This will mean agreeing and executing a bespoke joint business plan with each account to get more food, money and strategic support. You will also feedback on ways that we can better support our accounts and improve our services to them.

The Role

This role will identify, develop and manage top food partners relationships and strengthen existing business relationships with companies in the food industry, generating value for the partner and to secure growing and sustainable volumes of surplus food for the FareShare Network.
You will work directly and be on-site with top food partners to help identify and overcome the barriers which exist to giving surplus food to people in need as well as increasing money and strategic resource.
You will also be required to work closely with FareShare colleagues within FareShare and across the UK in our partner organisations in order to identify and understand opportunities for creating mutual and shared value.

Main areas of responsibility

Partnership Management

• Contribute to the development of consistent, structured Joint Business plans with designated accounts that take into account food, funding and other strategic initiatives to drive growth in food, money and other strategic resources.
• Work on behalf of the account to develop and embed services relevant to the account and agreed through the joint business plan – e.g. employability or store level redistribution.
• Execute joint business plans and report internally and externally on progress.
• Research and understand your accounts, including key ESG initiatives, waste streams, key personnel within the organisation that will help drive its success and engage the relevant internal departments through both desked based research and face to face contact.
• Proactively drive account forwards and progress these relationships with regular on-site visits and linking FareShare exec with key contacts.
• Keep up to date with industry and charity insights and ensure this is reflected back strategically across ways of working and account management

Project and Initiative Management

• Be responsible for managing and communicating key projects and initiatives to increase food volumes and strategic value, securing support from a range of stakeholders within food partners and across the FareShare network.
• Work closely with Supply Chain and Logistics, Operations and Network Development teams with the aim of optimising food out to our network
• Develop and lead FareShare cross-departmental strategic activity to enable us to derive maximum value from key food partners including liaising with fundraising, marketing and volunteering teams

Person Specification

Essential

• Demonstrable experience managing multiple accounts in the FMCG, food, retail or comparable sector with professionalism and integrity consistently meeting or exceeding challenging targets
• Good working knowledge of the key players across the food industry and their ways of working
• Successful track record of managing cross-functional projects to tight timescales and budgets, ensuring involvement of all key stakeholders
• Ability to develop and maintain effective working relationships at a range of levels and across multiple functions with a variety of internal and external stakeholders.
• Ability to use own initiative working independently and responsibly

Desirable

• Experience of working in a retail or food industry sector
• Experience of project evaluation, data-driven analysis and impact reporting
• Relationship and stakeholder management experience of large corporate partners
• Knowledge of and interest in Sustainable Development, Corporate Social Responsibility and experience of its application within the business environment

Competencies and behaviours

• Proactive, organised and able to work under pressure, whilst maintaining excellent attention to detail
• Excellent written and verbal communication with effective presentation skills
• Good knowledge of Microsoft Offices packages, ideally at an advanced level and with a good level of numeracy and literacy
• Analytical and data-driven approach to problem solving
• Creative approach to problem solving and developing new opportunities and initiatives

Be part of something transformative.

Join Rape Crisis South London (RCSL) at a time of significant change and growth from our current base of c£4million.  We’re looking for a qualified, skilled, values-driven Director of Finance and Resources to join our leadership team.

With a new CEO, Senior Leadership Team and a bold and inspiring new vision, this is a pivotal moment for our organisation as we lay the foundations and transform in the run up to a new organisational strategy. 

We’re a specialist charity supporting survivors of sexual violence across twelve South London boroughs providing counselling, group therapy, advocacy, and prevention education, alongside training for professionals.

If you’re ready to use your financial and strategic expertise to make a real impact for survivors, we’d love to hear from you

About the Role

As our Director of Finance and Resources, you’ll be a key member of our Senior Leadership Team, leading on:

• Strategic financial planning and advice for future growth and sustainability of the Charity
• Operational Financial Management, Reporting and Performance 
• Financial Accounts and Annual Reports
• Financial Control, Governance, Audit, and Compliance
• IT, Facilities, and Information Governance
• Management of teams and contracts in the Finance and Resources Directorate

You’ll work closely with the CEO and Board of Trustees to support our strategic vision and ensure sound financial stewardship to deliver support for survivors now and into the future.  The position is offered on a flexible, hybrid and part time basis. 

About You

We’re looking for someone who is:

• Professionally qualified (or equivalent) in finance management and accountancy
• Experienced and deeply knowledgeable in senior financial leadership and strategy development in the voluntary sector/an equivalent size charity 
• A skilled and experienced leader and manager of people, contracts and major service change projects
• Collaborative, analytical, and proactive in problem-solving
• Committed to feminist principles and to equity, diversity, and inclusion
• Ideally also skilled in overseeing IT, building and premises management and information governance, with training and support available where required. 

As well as experienced Directors, this role would also suit an exceptional Head of Finance looking to step up into their first Director role.

What We Offer

• 27 days’ annual leave + 8 bank holidays (pro rata)
• 3 extra gifted days (pro rata) between 27–31 December
• NEST pension (3% employer / 5% employee)
• Life Assurance, Healthcare Plan, Employee Assistance Programme, and Cycle-To-Work Scheme
• Supportive, feminist working culture

How to Apply

Please send your CV and a cover letter explaining how you meet the person specification

The position is offered on a flexible basis.  The post is open to female applicants only as the role is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010. 

We are an equal opportunities employer, and we are particularly keen to receive applications from women underrepresented in leadership roles in the violence against women and girls movement.

No agencies please.  Unsolicited emails from agencies will not be responded to

About the role 

This is an exciting opportunity to join ATLEU, a leading anti-trafficking and human rights charity. We are looking for an inclusive, creative, talented facilitator, with exceptional leadership and interpersonal skills to be our Participation Manager.

The Participation Manager will facilitate survivors of trafficking to use their experiences to support the development of ATLEU’s work and services and to improve policy and practice across the anti-trafficking and legal advice sectors. Working with group members, this individual will be responsible for supporting the expansion of the group  (The Changemakers) and the remit of ATLEU’s participation work from January 2026 when the current projects come to a close, ensuring new members are inducted and supported to engage and lead in future projects. The overall aim of the participation and activism work is to integrate survivors at all levels within ATLEU, as well as creating a project that offers different levels of engagement, depending on the interests and capacity of individual group members.

The Participation Manager is a key member of the Rise and Lead project team, which is a groundbreaking new employment pathways project in partnership with Southeast and East Asian Centre (SEEAC) and Voice of Domestic Workers for those with experience of human trafficking and migration. 

The successful candidate will have direct experience of working with vulnerable individuals, ideally survivors of trafficking, a strong understanding of the challenges survivors face and be committed to shifting power to people with lived experience. They will have a flexible approach and understand what empowerment means in its truest sense, allowing the structure of the work to be led by the needs of the group rather than with a predetermined or fixed idea of what this will look like.
 

About ATLEU

Our vision is a just world where no one is enslaved or exploited. 

Our mission is to secure safety, rights and justice for survivors of human trafficking by using and challenging the law.

Our strategic priorities are: 

1. To provide a model of high quality holistic legal support to survivors of human trafficking and exploitation

2. To tackle systemic injustice through strategic litigation and pursuing policy change

3. To build survivor leadership and influence within ATLEU and across the sector

4. To strengthen the capacity of advice, frontline and community organisations to meet the needs of survivors

5. To invest in and support our people to ensure we are effective and sustainable

Our values are:

There is always another way

We are persistent, resourceful and creative in our approach.  We do the hard work to make justice accessible.  We don’t give up in the fight for fairness and freedom.

We make the time. We listen. We hear

We take the time to really listen to our clients and colleagues. We want to restore autonomy and agency from where it was stolen.  We give advice, not tell you what to do. If you fight, we fight.  Our clients’ needs come first.

Knowledge is for sharing.

We lead the way in our knowledge and expertise of reforming the law. The strength of our team comes from our willingness to collaborate and share.  We put our work before pride and always ask for help. Power of our knowledge comes through sharing it with others to secure justice and reform the law.

Although just a small team, ATLEU’s work has led to significant changes in law and policy. Since we were established in 2013, we have led the way in ensuring that survivors of trafficking have access to free, independent legal advice by enabling access to legal aid, across the range of issues survivors experience. For example, our litigation against the Legal Aid Agency led to their concession that legal aid provision was insufficient for victims of trafficking and an increase in the number of trafficking compensation cases that legal aid providers were contractually able to assist with each year (from 5 up to 100). Following litigation on behalf of our client LL, the Legal Aid Agency agreed that victims of trafficking were legally entitled to free immigration advice on applying for leave to remain in the UK on the basis of their trafficking experiences and publicised this entitlement.

Employment Information 

Job Title: Participation Manager (Lived Experience)

Job Term: Permanent 

Location: London based with hybrid working. We can offer flexible working arrangements but the role will require regular office attendance

Hours: 21 hrs per week

Salary Band: £31,374 – £37,772 pro rata per year.  Starting salary will depend on the level of candidate’s experience

Pension: 7% pension contribution 

Leave: 33 days a year (including bank holidays), with an increase of 1 day per year for each complete year of service, capped at 30 days plus bank holidays per year (38 days).

Benefits: Individual training budget and employee wellbeing programme, monthly team lunches and a personal wellbeing fund.

Probation period: 6-month probation period 

Reports to: Policy Manager

Objectives of the post 

• To lead on the development of ATLEU’s participation strategy including a plan for implementation. 

• To develop ATLEU’s Changemakers expert by experience group so that it is sustainable, resilient and inclusive and able to deliver its strategic objectives.

• To build the power of survivors within ATLEU to influence organisational strategy and decision making and inform ATLEU’s services and priorities. 

Main Responsibilities 

Strategy development

1. Using the framework of ATLEU’s 5-year strategic plan, develop ATLEU’s participation strategy creating an annual plan to deliver on our organisational vision. 

2. Develop and maintain positive relationships across ATLEU’s team staying up to date with different areas of organisational work in order to create opportunities for collaboration and coproduction with the Changemakers, finding flexible and creative ways to integrate new opportunities into the annual plan. 

Developing ATLEU’s Changemakers group

3. Recruit and induct people with lived experience of trafficking to be active participants in the Changemakers.

4. To facilitate meetings of the Changemakers ensuring activities are accessible and inclusive for all participants.

5. To secure opportunities for skills and knowledge development through internal and external training.

6. Conduct needs assessments to identify safeguarding, support needs and development goals and provide practical and emotional support where required.

7. Nurturing the wellbeing and solidarity of the group, providing individual pastoral support, coordinating reflective practice sessions and group activities.

8. Review, adapt, and agree terms of reference and foundational values with the group. 

9. To manage the annual lived experience budget.
 

Building the power of survivors within ATLEU 

10. To be an effective liaison between the group and the Director, trustees and wider staff team.

11. Understanding how ATLEU works as an organisation and its key activities and facilitating regular communication between Changemakers and ATLEU’s people. 

12. Create opportunities for collaboration, co-creation and leadership for ATLEU’s Changemakers members.

13. Identifying potential opportunities for Changemakers to take on paid roles within the organisation, defining the scope of the role, recruitment/ selection of individuals for the roles, and supporting individuals to gain experience of working independently (eg. peer research training development, training delivery).

14. To take a creative and flexible approach to working with the group, to understand their priorities and goals and find ways to steer and adapt their ideas so that they can be delivered within an organisational context. 

15. Work with ATLEU’s Director, Head of Operations and People and Inclusion Manager to create pathways for people with lived experience of trafficking to participate in ATLEU’s governance and decision-making, including at trustee board level and development of funding proposals. 

16. Support the delivery of ATLEU’s Rise and Lead Fellowship project helping to create an employment pathway for people with lived experience of human trafficking and migration in the advice and anti-trafficking sector. 

17. Support the Rise and Lead Project Manager with the development of a bespoke inclusive recruitment programme and the delivery of the training fellowship, and the project monitoring and evaluation and dissemination of learning. 

Coproduction with the Changemakers

18. Working with ATLEU’s Changemakers to act as agents of change, to influence external stakeholders (e.g. anti-trafficking organisations, policy makers, parliamentarians, media) and share their expertise, whilst ensuring the necessary safeguarding is in place. 

19. To work with the Policy Manager and Communications and Public Affairs Officer to facilitate people with lived experience of trafficking to inform, shape and co-produce: 

• Training 

• Information / legal resources

• Peer Research reports

• Monitoring and evaluation (ATLEU’s services/ Rise and Lead) 

• Policy & Communication materials

• Events

20. To find ways to cultivate respect for lived experience, and encourage inclusive practices in the sector, such as through engagement with the Lived Experience Coalition 

Professional Development 

21. To take responsibility for self-development on a continuous basis, including undertaking on-the-job and other training as required. 

22. To discuss regularly with the Policy Manager your job performance and personal career development. 

23. To participate fully in ATLEU’s appraisal process. 

Other Duties 

24. To play a full role in the organisation supporting colleagues to maximise their effectiveness. 

25. To support and adhere to ATLEU’s equal opportunities policy and to always act in an ethical manner that upholds the good reputation of ATLEU. 

26. To ensure that the terms of ATLEU’s funders are adhered to in all aspects of ATLEU’s delivery and to provide information for proposals and reports as required. 

27. To attend and participate in staff meetings. 

28. To support ATLEU’s social media presence in line with the organisation’s strategic objectives. 

29. To represent ATLEU at external meetings and where necessary and to attend meetings, occasionally including those out of normal working hours, when necessary. To travel between ATLEU’s offices as required. 

30. To undertake additional duties as may become necessary.

Please refer to the attachment below for further information and the full person specification.

We particularly welcome applications from Black, Asian, Minority-Ethnic and refugee and migrant backgrounds and from those with lived experience of the issues that ATLEU seeks to tackle. 

Please note that candidates must be able to work in the UK and will be offered the job subject to suitable references and a DBS check. If you are appointed to the role, you will be required to provide further checks on your criminal records status throughout your employment. 

We are holding two online information sessions on Zoom in English for applicants to find out more about the role. Details are as follows. A Zoom joining link can be found in the downloadable job pack:

Date:    Thursday 23rd October 

Time:    6.30 - 7.15pm

Meeting ID:     Zoom 889 0469 8513

Passcode:  308237

Date:    Wednesday 5th November 

Time:    1 - 1.45pm

Meeting ID:     Zoom 871 8268 7260

Passcode:  587053

​

NB. Please feel free to attend these information sessions with your camera turned off or using a different name if that would make you feel more comfortable in the space. 

Application Process 

Key dates

• Information sessions will be held on Thursday 23 October, 6pm - 6.45pm and Wednesday 5 November, 1pm - 1.45pm.

• The deadline for applications is 23:30 on Sunday 16 November.Applications received after this time will not be considered. 

• First round interviews will be held in person on Tuesday 2 and Wednesday 3 December. 

• Second round interviews will be held in person on Wednesday 10 December. 

Please confirm your availability to attend first and second round interviews in your cover letter.

If you do not hear from us by Friday 28 November, it means that you have not been shortlisted for an interview. We regret that we do not have capacity to provide feedback to applicants who are not invited for an interview. 

Please ensure that your cover letter addresses the following three points:

1. Why you wish to work for ATLEU. 

2. How your previous experience demonstrates that you meet the essential Experience and Knowledge criteria, as well as any of desirable criteria if applicable, and 

3. Evidence that you have the following skills and abilities:

   • (i) Ability to build rapport with a wide range of people and to communicate sensitively and sympathetically with traumatised and/or vulnerable people.

   • (ii) Insightful, creative and courageous with the ability to challenge traditional thinking and push for change. 

   • (iii) Excellent interpersonal skills, professional manner, able to develop strong working relationships and effective alliances. 

   • (iv) Ability to manage effective collaboration. 

Please also include the following information:

• Contact telephone number 

• Email address

• Confirmation of availability to attend first and second round interviews, if invited.

Inclusion at ATLEU

We are an equal opportunities employer and welcome applications from people of all backgrounds and experiences. We believe that diversity drives innovation, strengthens our teams, and leads to better outcomes for everyone. Each individual is valued for their unique perspectives, cultures, and circumstances, and we are committed to creating an inclusive and respectful environment where all employees feel supported, empowered, and able to thrive.

We actively encourage applications from suitably qualified candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. We particularly welcome applicants from groups underrepresented in our sector, including individuals from Black, Asian and Minority Ethnic communities and those with lived experience of migration or trafficking. Please let us know of any reasonable adjustments needed during the recruitment process or in the role — we are happy to discuss how we can best support you.

In this pivotal role, you’ll be the central source of safeguarding expertise - advising senior leaders, shaping strategy, and ensuring best practice is embedded throughout our services. You’ll lead on strategy, practice, training, data analysis, and multi-agency collaboration, all while promoting a culture of empowerment, co-production, and service user voice.

What we’re looking for:
• Extensive safeguarding experience with children and/or vulnerable adults
• A relevant health/social care qualification (e.g. Social Work Degree)
• Strategic thinker with strong leadership, communication, and analytical skills
• Commitment to social justice and the Christian values of the YMCA

Why join us?
You’ll be part of a forward-thinking team making a real difference in the lives of vulnerable individuals. We offer flexible working, professional development, and this role provides the opportunity to shape safeguarding practice at every level.

Location: Minimum 3 days in our central hub, (currently Hatfield moving to Watford in April’26), with the ability to work flexibly across Herts, Beds, Bucks & beyond. There may be some occasional evening meetings as part of the role.

We look forward to receiving your application and learning more about how your skills, experience, and passion align with this role. Joining our team means contributing to meaningful work that makes a real difference — and we can’t wait to hear from you!

Important: We do not provide visa sponsorship; you must be eligible to work in the UK. You must reside in the UK for the duration of your employment and provide Right to Work evidence.

As some of our roles involve working with vulnerable members of society, this position may require a Basic or Enhanced Criminal Disclosure, which will be conducted once a conditional offer is made

Previous Applications: We welcome applications from all qualified candidates. However, if you have applied for a similar role within the last 6 months and were not successful, please consider whether your experience has developed further before reapplying

Accessibility & Adjustments: We are committed to making reasonable adjustments throughout our recruitment process and will strive to be as accommodating as possible. Please inform us in advance of any arrangements you may need to fully participate in the process.

At One YMCA we are an inclusive organisation and actively promote equality of opportunity for all with the right mix of talent, skills, and potential. We do not discriminate on the basis of Age, Disability, Gender Reassignment, Marriage/Civil Partnership, Pregnancy/Maternity, Race, Religion/Belief, Sex and/or Sexual Orientation. We encourage applications from all backgrounds, communities, and industries, and are committed to having a team that is made up of diverse skills, experiences, and abilities.

Location: Harlow, Essex. Easily commutable from London Liverpool Street/Tottenham Hale Station. We offer a free minibus service from Harlow Town Train Station and free parking onsite.

Hours: Full-time position, Blended working arrangement could be considered, with two days a week working from home. 

Reports to: Transport Solutions Manager. 

About the role:

At the Motability Foundation, we fund, support, research and innovate so that all disabled people can make the journeys they choose.  

We’re building a Transport Solutions Team that can work flexibly across all the tools in our delivery kit – from grants and innovation pilots to research, partnerships, and commercial interventions. This includes a growing portfolio of projects tackling key challenges like inclusive EV charging, complex community transport funding opportunities, and large-scale research such as the National Centre for Accessible Transport.  

We are now recruiting several Grant Managers to join this team and help us deliver our vision. This role works within a dedicated team to assess grant applications from charities and organisations applying to the Motability Foundation for grant-funding to support their work in the disability transport sector. 

This is an opportunity to join a collaborative, purpose-led team driving change in the transport system for disabled people and to work on some of the most interesting and impactful projects in the sector. 

What you will be doing:

• Manage grant delivery, including assessment, due diligence, contracting, monitoring, and closure, across our funding rounds.  
• Engage with all levels of applicant and grantee organisations to understand their work, assess their proposals, and provide support and challenge to strengthen delivery and outcomes. 
• Undertake financial, reputational, governance, and operational due diligence in line with our policies and risk appetite. 
• Produce high quality assessments of applications for review by our grant panels, including award recommendations.
• Work with applicant organisations to develop and agree contractual grant agreements. 
• Manage and monitor multi-year grant awards to ensure objectives and KPIs are achieved within agreed timescales and budgets.
• Ensuring all of our data records are kept up-to-date including reconciling payment schedules to grant records. 
• Work closely with colleagues across the TST to provide insight from delivery into programme development, and to learn from others’ work across research, innovation and partnerships. 
• Staying abreast of key issues facing the disability and transport sectors, to understand how these shape and influence applications to Motability’s grant programmes. 
• Support delivery of non-traditional funding mechanisms such as challenge prizes, research calls, or commercial commissioning approaches, contributing to assessment and management. 

Your experience:

• Experienced in assessing, managing, monitoring and evaluating grant applications or similar roles related to charitable grant making. 
• Understanding of not-for-profit structures, including charities, social enterprises and other not-for-profit organisations. 
• Experience in writing a variety of styles including academic, reports, and impact.
• Demonstrable ability to prioritise when faced with a continuous flow of applications and variable work load.
• Experience of effectively engaging at all levels within applicant organisations leading discussions where necessary. 
• Good with numbers, and the ability to understand and interpret budgets and accounts.
• Able to engage with grant applicants and build an ongoing positive rapport. 
• Strong IT skills including experience working with the MS Office suite. 
• Experience within the disability sector and/or direct or indirect experience of the mobility challenges faced by disabled people would be advantageous, but not essential.

We are recruiting for a Philanthropy Manager to manage a portfolio of dedicated major donors who contribute significant funding to the charity, developing and implementing inspiring supporter journeys that encourage repeated/ increased support. The postholder will work within a committed and supportive team environment, working collaboratively to raise awareness of the charity’s services, initiating and building mutually beneficial and sustainable relationships to ensure long-term support.

About Life:

Life is a UK charity for vulnerable women and families facing unexpected pregnancy or pregnancy loss. Life’s aim is to provide housing, care and support to vulnerable pregnant women (typically aged 16-25) who are in crisis situations, such as those facing homelessness (or at risk of), escaping abuse or other traumatic circumstances. We offer supported housing, a helpline and counselling service, and other practical and emotional support. Our services are inclusive; non-judgemental; and client-centred.

Our Values:

All our work is underpinned by the following universal human values:

• Humanity – All people are special and equal.
• Solidarity – We’re with you and for you.
• Community – We’re better together.
• Charity – Doing good for one another.
• Common good – Building a better world.

About You

Reporting to the Head of Fundraising, the postholder will work closely with the Individual Giving Manager and other fundraising team members to identify major donor prospects, ensuring thorough research and engagement to cultivate relationships and solicit major gifts. The role will also involve interacting with senior church contacts such as Archbishops and diocesan representatives who have a history of support, so whilst the charity is non-religious and non-political, sensitivity within this jurisdiction will be required.

Information about the role: 

For further information, please see the attached job description. 

Salary: £36,000 – £40,000 FTE

Hours: 21 hours per week over 3 days

Location: Home-Based with frequent travel to supporter locations and occasional travel to Head Office (Leamington Spa)

Please note that this vacancy may close earlier than the advertised closing date if a suitable candidate is found.

Benefits:  

At Life we are passionate about providing our employees with a supportive and engaging environment. As well as ongoing development and training, we offer our:  

• Generous holiday allowance, starting at 25 days per year, plus 8 Bank Holidays (pro rata for part time hours) 
• Birthday Leave  (applicable after 1 years service)
• Extra annual leave for long term service  
• Company Pension Scheme  
• Signed member of the Menopause Workplace Pledge 

Safeguarding and Equality: 

Life is committed to protecting all staff, volunteers and service users from harm of any kind. Life expects all staff and volunteers to share this commitment through our code of conduct.   

We are committed to ensuring diversity and equality within our organisation by encouraging applications from all backgrounds.  

All offers of employment will be subject to satisfactory references and appropriate screening checks. Life takes its obligation to protect the rights of children and vulnerable people very seriously; therefore, the successful candidate for this post will be also subject to extensive background checking, including an enhanced Disclosure and Barring Service check (DBS) which is paid for by the Charity.  

At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Team Manager to play a pivotal role in our Domestic Abuse Service in Tower Hamlets

Sounds great, what will I be doing?

Our family women refuge's offer holistic support in order to empower women and their children who have experienced trauma to lead their recovery and gain the skills and confidence to move on safely. The Team Manager is responsible for the operational running and strategic direction of the refuge. Providing line management and leadership to the staff team, leading on contract and compliance and the safety, security and maintenance of the refuge, ensuring that the building aligns with our PIPE (Psychologically Informed Physical Environment) building standards and rental income is secured. 

The Team Manager plays a central role in ensuring the refuge is a safe, trauma-informed, and welcoming space for women and children fleeing domestic abuse. They promote an inclusive, anti-racist, and feminist approach while upholding Hestia's values of respect, dedication, and collaboration. Core responsibilities include overseeing day-to-day service delivery, ensuring compliance with safeguarding protocols, and facilitating the safe transition of service users. The manager ensures the team delivers high-quality, person-centred support, particularly for individuals with complex or intersectional needs.

In terms of operational and building management, the Team Manager is responsible for maintaining the safety, cleanliness, and functionality of the refuge in line with health and safety and PIPE (Psychologically Informed Physical Environment) standards. This includes managing relationships with landlords and housing teams, authorising repairs, handling rent collection and arrears, and addressing any security concerns. They also oversee the accurate and timely turnaround of vacant units and uphold positive community relations to ensure the refuge remains a secure and respected environment.

The role also involves leading and developing a high-performing team, ensuring all staff are well-supported through supervision, reflective practice, and training opportunities. The manager upholds staffing levels, supports volunteers and students, and manages performance and conduct issues where necessary. Quality assurance and compliance duties include monitoring performance against KPIs, using systems like INFORM and Power BI, handling feedback and complaints, and ensuring financial accountability. They also represent Hestia in strategic planning, external networks, and multi-agency partnerships to strengthen service delivery and community integration.

What do I need to bring with me?

You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.

Here's what the team will be looking for

The ideal candidate should possess a solid general education, ideally with Level 2 qualifications in Maths and English, along with strong written and verbal communication skills. They should either hold a SafeLives Service Manager qualification or be willing to work towards it. Experience in supervising staff and delivering high-quality support to individuals with diverse needs and risks is essential, as is a strong understanding of risk assessment and management in domestic abuse contexts. A good grasp of performance monitoring, welfare benefits, housing legislation—particularly the rights of domestic abuse survivors under the Domestic Abuse Act 2021—is also required.

Applicants should demonstrate a strong background in working within domestic abuse services, whether in the community or in a refuge setting. They must understand and value co-production, ensuring services are developed in partnership with those who use them. Effective communication skills are key, along with confidence in using IT systems such as Microsoft Office, Teams, and Power BI. A clear understanding of safeguarding practices and health and safety legislation is crucial, with the ability to implement relevant policies effectively.

The role demands emotional resilience and the ability to work under pressure, especially in crisis situations involving traumatised or vulnerable women and children. A strong commitment to equality, diversity, and inclusive practices is essential, as is the ability to work independently within established policies and procedures. Flexibility and the ability to travel within the borough and beyond when required are also necessary for this position.

This is a culturally specific service, and as such, it is a genuine occupational requirement that applicants speak one or more South Asian languages in addition to English.

Interview Steps

We keep our interview process simple, so you know exactly what to expect.

• Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!
• Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.

Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.

Our commitment to Equality, Diversity, and Inclusion

Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.

We are a disability confident employer

Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.

Safeguarding Statement

Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.

Important Information for Candidates

If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.

We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.