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Service manager jobs in cricklewood, greater london

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Shelter, London (Hybrid)
£51,867.74 per annum (plus £5023.71 London weighing allowance if applicable)
Posted today
The King's Trust, London (Hybrid)
£44,700.00 to £59,100.00 (National) £50,500.00 to £66,700.00 (London) dependent on your location, skills, knowledge and experience
Posted 1 day ago
Centre 404, London (On-site)
£45,000 per year
A trusted partner to senior staff, supporting the Director of People to deliver Centre 404’s People Strategy and workforce priorities.
Posted 3 days ago Apply Now
Closing in 2 days
Single Homeless Project, Islington (On-site)
Fixed at £27,007.50 per annum
Ensuring the smooth running of service, balancing housing management responsibilities with maintaining the highest standards of cleanliness
Posted 6 days ago
Closing in 4 days
Citizen Advice Westminster, London (Hybrid)
£42,012 per year FTE
Posted 3 weeks ago
Family Friends, London (On-site)
17.50 per hour
Posted 2 days ago Apply Now
Page 18 of 49
London, Greater London (Hybrid) 5.65 miles
£51,867.74 per annum (plus £5023.71 London weighing allowance if applicable)
Full-time
Permanent
Job description

Do you have a passion for using digital to make a real difference in people’s lives, and the skills to lead talented teams in creating user-centred, impactful products? Then join Shelter as our Digital Product and Delivery Lead and play a pivotal role in shaping how we design, build and optimise the digital services that help people facing homelessness and bad housing.

About the role

We’re looking for a collaborative digital leader to help shape and deliver Shelter’s digital products and services. You’ll work with teams across the organisation to prioritise the work that makes the biggest difference for the people who need us most, overseeing a talented group of Product and Delivery Managers to bring our digital vision to life. You’ll develop and manage digital roadmaps, and ensure our products are accessible, effective and aligned with Shelter’s goals. Working closely with our digital specialists and wider teams, you’ll help colleagues turn ideas into impactful digital solutions that support people facing housing injustice, inspire campaign action and drive donations.

Role specifics

You’ll be passionate about how user-focused digital services can change lives, with a drive to create the most effective and supportive products for people facing bad housing or homelessness. With experience in a senior digital product or delivery role – whether in-house or agency-side – you’ll bring strong agile planning skills and a deep understanding of what it takes to deliver impactful digital products. You’ll know how to lead cross-functional teams, turn insight into action through user research and metrics, and align digital work with strategic goals. A confident communicator and collaborator, you’ll build positive relationships, advocate for good digital practice, and bridge the gap between technical and non-technical colleagues. Experience in the charity or not-for-profit sector, and an agile certification such as Scrum or Lean Kanban, would be a real bonus.

Apply to be part of our team and be the change you want to see in society.

Benefits 

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

About the team

Reporting into Shelter’s Head of Digital (role currently vacant), this role oversees the work of our Digital Product Managers and Delivery Managers and sits within the Digital team alongside our front and back-end developers and QA testing capacity.

The Digital team sit alongside our Content and User Experience team, our Strategic Evaluation, Learning and Insight team and our CRM team, within Shelter’s Digital and Audience Engagement (DAE) sub-directorate. DAE is one of three sub-directorates that make up our wider Communications, Policy and Campaigns (CPC) department.

About Shelter

Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything.

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.

Safeguarding statement Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Posted by
Shelter View profile Organisation type Registered Charity Company size More than 1000
Posted on: 07 November 2025
Closing date: 23 November 2025 at 23:30
Tags: Project Management, Housing, Digital, Homelessness, Product management, Governance / Management

The client requests no contact from agencies or media sales.