Service manager jobs in east of england

Citizens Advice Milton Keynes is a local charity that helps people to resolve their legal, money and personal problems. We have been providing free, confidential, and impartial advice since 1972 and helped over 8000 local people last year.

We are looking for an enthusiastic, flexible, reliable, and confident person to join our Triage Team. The ideal candidate will provide support to clients via a range of channels, acting as the ‘first contact’ with the organisation for local people. They will conduct triage interviews with clients face to face, via telephone, video call and webchat to understand their problem better and in greater depth, as well as to determine the next steps for supporting them.

Triage and Referral Officers assess and identify the main issues relating to people’s welfare, debt, and housing enquiries, as well as other legal and practical problems. You will not need to be an ‘expert’ in any one subject, but in the time, a successful candidate will need to ‘know a little about a lot’ and full training will be given to them to develop a good foundation knowledge of each advice area.

The ideal candidate will also need to be patient, calm under pressure and possess great communication skills and able to explain information to people from a variety of backgrounds, including those living in the community who could be considered ‘vulnerable adults.

All our staff work to strict quality standards and ensure that all work is compliant with our contract funders.

Applicants need to be –

• Computer-literate, although training on our case recording systems will be given.
• Confident and have some experience of using telephony and video call systems.
• Confident in working to performance targets.
• Able to show good communications skills, both written and verbal. These are essential in the role, as are excellent customer service skills with a non-judgemental approach.

A minimum of 12 months’ experience in an advice agency or similar setting is desirable.

The role is predominantly office based, with limited remote or homeworking on an ad hoc basis.

Closing date: Wednesday 6th August 2025 at 5pm 

Interviews:To Be agreed

Please note that interviews will be held face to face at Clarendon Drive Office

Salary: £34,300 - £37,300
Contract: Full-time/permanent
Location: London Hybrid – 1 day per week in the office
Closing date: 28^th July
Benefits: 28 days annual leave PLUS bank holidays, after one years’ service you’ll have the option to buy and sell and additional week. Increased employer pension contributions based on employee ie, if you pay 5%, they pay 7%.

Are you an experienced relationship fundraiser looking for an opportunity to step up as a Senior Philanthropy Executive? Excellent – we’re working with the incredible Prostate Cancer UK as they seek a Senior Philanthropy Executive to join their team in what is a very exciting period for them.

This role will be instrumental in driving high-value income across Philanthropy, responsible for securing five- and six-figure gifts from charitable trusts, foundations, and major donors. You’ll also take the lead on the charity’s high value giving club, ‘The Pioneers’, developing a fresh strategy to grow its membership and deepen supporter engagement.

This is a brilliant opportunity for someone with strong experience in high value fundraising to step into a pivotal role, combining strategic thinking with hands-on relationship management, and contribute to their most ambitious fundraising appeal yet.

To be successful as the Senior Philanthropy Executive, you will need:
 

• Excellent knowledge and experience of working in a Philanthropy or corporate fundraising environment
• A proven track record of securing five-figure gifts from major donors or charitable trusts
• Previous experience managing or significantly contributing to giving clubs or membership schemes

If you would like to have an informal discussion, please give us a call and ask for Jake.

Ashby Jenkins Recruitment is a specialist charity recruitment agency. We use our extensive sector knowledge and experience to match candidates to the most suitable charity jobs.
 

We are passionate about improving equality across the sector — you can read more about our commitment to diversity on our website.

We take a relationship-led approach to recruitment in the charity sector and partner with you as the leading charity recruitment agency.

If enough applications are received, the charity reserves the right to end the application period sooner.

Harris Hill is thrilled to be working with a leading international development/children charity to appoint their new Information Security Officer. This is a permanent, full-time position with flexibility around hybrid working arrangements.

You will be at the heart of a modern, cloud-first technology environment, working across functions to ensure the charity’s security standards are embedded, understood and continuously enhanced. This is a key leadership role in the Technology Team, reporting directly to the Chief Information Officer and influencing strategic decisions across the organisation.

You will be responsible for overseeing cybersecurity frameworks, monitoring risk, and ensuring ongoing compliance with standards such as Cyber Essentials Plus and CIS. In a charity where public trust is essential, you will play a pivotal role in protecting hardware, software, and data while cultivating a culture of security awareness. From managing incidents and auditing third-party suppliers to shaping policies and delivering training, your work will directly support the integrity and resilience of one of the UK's most high-profile charities.

We're looking for someone with solid experience in managing ICT security services, a strong technical grounding, and a people-first mindset. You will be able to share technical information with non-specialist audiences, communicating complex security matters in a clear, confident and pragmatic way. You will have hands-on experience across security operations in a SaaS or hybrid environment and bring a solid grasp of tools like Microsoft 365 and Defender, alongside familiarity with frameworks like ISO 27001 or NIST. Relevant certifications such as AZ-500, CISSP, or CISM are highly desirable.

To apply, please submit your up-to-date CV by the 7th of August 2025 at 5.00 PM. Cover letters are not required.

Please note, only successful applicants will be contacted with further information.

As a leading charity recruitment specialist and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

Location: London, Hybrid - 2 days a week in the office
Hours: 35 hours per week

Are you a highly organised and detail-oriented administrator with a passion for supporting impactful work? We’re looking for an Recruitment Administrator to join a dynamic team delivering a nationwide employment support programme for people who have experienced forced migration.

This is an exciting opportunity to play a key role in a large-scale recruitment drive, helping to onboard around 65 new team members across the UK. You’ll be supporting the HR Advisor to ensure a smooth and professional recruitment and onboarding process.

Key Responsibilities:

• Manage applications via the Applicant Tracking System (ATS)
• Communicate with candidates professionally and promptly
• Schedule interviews and assessments
• Issue offer letters and contracts
• Conduct right-to-work checks and request references
• Process DBS checks and onboarding documentation
• Ensure accurate filing and data entry into the HR system
• Liaise with internal teams to coordinate IT and equipment for new starters

What We’re Looking For:
Essential:

• Previous administrative experience
• Strong organisational and communication skills
• Excellent attention to detail
• Proficiency in Microsoft Office, especially Excel
• Ability to work independently and as part of a team
• A commitment to supporting people from diverse backgrounds

Desirable:

• Experience in recruitment or HR administration

This role offers the chance to contribute to a meaningful programme that supports individuals rebuilding their lives in the UK. If you’re a proactive and compassionate administrator ready to make a difference, we’d love to hear from you.

The Honourable Society of the Middle Temple has an exciting opportunity for a Head of Development and Fundraising to join their dedicated team.

Location: London, EC4Y 9BT
Salary: £35,000 - £40,000 gross per annum

Job Type: Part Time, Permanent
Working Hours: 22.5 hrs per week, 3 days per week

Closing date: 10am on 28th July 2025

About Middle Temple:

As one of the four Inns of Court, we are proud to provide support, education and accommodation to barristers at every stage of their careers. The Inn awards just over a million pounds in scholarships each year, with the majority going to students commencing the bar vocational training course, some to students doing a post-graduate law conversion course, plus smaller amounts for ad hoc overseas placements, essay prizes etc.

The Inn’s mission is to support the rule of law in the UK and overseas, especially Common Law jurisdictions, and carries this out by providing extensive education opportunities and support to its members across the world.

Head of Development and Fundraising – The Role:

In this part-time role (22.5 hrs p/w) you will be responsible for all aspects of fund raising for The Middle Temple and for the associated activity. You will generate the strategy, annual fundraising plan and then enact activity to achieve the objectives set in the plan.

We’d love to hear from you if you are an experienced fundraising practitioner who has built strategies and plans with excellent interpersonal and communication skills.

Head of Development and Fundraising – Key Responsibilities:

- To write the Middle Temple fundraising strategy and annual plan. Then, to enact the plan to achieve fundraising objectives

- To organise and run the annual calendar of fundraising activities, including appeals

- To manage the oversight of the Trustees of the Middle Temple charity and fund through regular meetings of these groups

- To manage, and keep updated, the fundraising databases and information sources required to enable the Inn’s fundraising

- Identify, cultivate and then apply to various funding sources, both internally and externally including grants and trusts

- Write funding applications where appropriate, monitor and track donations and keep financial records up to date

Head of Development and Fundraising – You:

- An experienced fundraising practitioner used to both creating strategies and plans as well as operating as a ‘hands on’ operator

- Experience of a similar working environment and/or understanding of the workings of other not-for-profit organisations

- Strong administrative experience, ideally in a fundraising role, dealing with the legal and administrative requirements of fundraising including the relationship management of donors

- Experience in managing the requirements of a charity including accounting, reporting and attending meetings of the Charity’s Trustees

- IT literate with experience of using databases (Salesforce and CiviCRM), Microsoft Office (Word, Outlook, Excel)

- Excellent communications skills (verbally and in writing) at all levels

Head of Development and Fundraising – Benefits:

- Generous Annual Leave Entitlements

- Life Assurance

- Employee Assistance Programme (online resources and access to confidential counselling services)

- Private Medical Insurance (including gym membership)

- Medical Cashback Scheme (e.g. for dental, optical)

- Generous Pension (12% employer contribution)

- Season Ticket Loans

- Access to a Range of Learning & Development Opportunities

- Opportunity to join our dedicated team and work in a beautiful, unique, and historical setting in central London

Application Process:

Middle Temple is an equal opportunity employer committed to creating an environment that promotes equality, diversity, and inclusion. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.

Closing date: 10am on 28th July 2025

To submit your application for this exciting Head of Development and Fundraising opportunity, please click ‘Apply’ now.

Are you an experienced receptionist?  Do you consider yourself a go-getter, proactive, full of enthusiasm and high energy?  Are you after an office based role?

This is a good opportunity for anyone that is after a role with variety and wishes to expand their skills.  Including generous pension, Life Assurance, Wellbeing support, additional health related support, season ticket loan, Summer Party, Christmas lunch and more! 

A professional membership body is hiring for a Reception and Office Assistant to provide reception duties and general assistance with the running of the office. 

Main responsibilities:

You will respond promptly to incoming calls, faxes and emails, efficiently forwarding them to the appropriate recipient. You will monitor stationary stock levels, submit and record catering orders, ensure general office duties are carried out when scheduled, process incoming and outgoing post within an agreed timeframe, ensure administration procedures and related documents are kept up-to-date, monitor office usage, manage meeting room bookings, and ensure rooms are ready for use at all times. You will also provide administrative support to the Head of Support Services where required. Support on office Health and Safety plus risk assessments.

Requirements:

• Experience providing reception duties and general administrative support
• Welcoming, friendly and clear communication skills face to face and phone
• Ability to prioritise and manage own workload and work under pressure
• Proficient in Microsoft Office
• Ideally some exposure to office Health and Safety related assessment tasks
• Experience interacting with office contractors and facilities suppliers
• After a 5 days in the office role, 8:30am – 4.30pm

If this sounds like the role for you, then we would love to hear back. We are reviewing CVs as and when we are receiving them so, if you are keen to apply, then please do so today!

TPP are always keen to speak with candidates looking to work in the sector so if this role isn’t quite right for you, please do check out our website www.tpp.co.uk and pop your CV over to us!

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

This is a new role within our Communications and Engagement team, with responsibility for helping share our message that disabled people should be able to make the journeys that we want, with confidence, ease and dignity.

Transport for All’s communications are key to our work. We are a small but mighty charity. Each year we speak to hundreds of journalists, reach thousands of people through our website, and engage with hundreds of thousands of people through our social media feeds.

Our highly successful newsletter reaches disabled people, the transport industry, and decision makers. Our award-winning campaigns team creates compelling narratives that challenge and change systems.

Over the last few years our reach and membership has grown in size and profile. This role will support a continuation of that growth, producing engaging content that connects with people, attracting new members and supporters, ensuring people can access our advice services, and helping us achieve justice in society – where disabled people’s voices are amplified, and our message is heard and acted upon.

This role is open to disabled applicants only.

Please note – This role has a genuine occupational requirement of lived experience of disability. This explicitly includes those of us who are Deaf, neurodivergent, chronically ill, have a mental health condition, have age-related impairments, and people with both visible and non-visible impairments. If you do not meet this requirement, and state this in your application, you will not be shortlisted for interview.

What happens next?

The deadline for applications is 4 August, 9am

Interviews will take place online on 13 and 14 August

For an informal discussion about the role, or to receive the documents in alternative formats, please visit our website for contact details. 

Salary: £27,000 per annum.

Location: Homebased – Covering North East of England and Scotland

Contract: Permanent, Full-time - 35 hours per week.

Benefits:

• 29 days annual leave PLUS bank holidays, with up to 5 additional days for continuous service and option to buy or sell leave.
• Gain professional qualifications and excellent training/development opportunities.
• Flexible maternity, adoption, and paternity packages.
• Pension with up to 7% employer contribution with included life assurance cover.
• Staff discount portal and Blue Light Card eligibility with 15,000 national retailer's discounts.

We are one of the largest children’s charities in the UK and have been making a difference to the lives of the UK’s vulnerable children for over 150 years.

Find out more about Action for Children here: Action for Children and on X, LinkedIn, Facebook or YouTube to get to know us better.

A bit about the role

In this role of Relationship Fundraising Executive in the Community Fundraising team, you will support delivery of the fundraising strategy in our communities to grow income and support for Action for Children.

You will steward our supporters in Scotland and the North East of England with their fundraising activity, supporting sports participants, fundraising groups, community corporate partners, DIY fundraisers, Methodists, and more.

How you'll help to create brighter futures

• Supporting the delivery of a range of fundraising campaigns and activities across Scotland and the North East that provide significant income n line with the relationship fundraising strategy.
• Assisting with the stewardship of local volunteer fundraising groups, organisations, clubs, businesses in the local area to encourage further involvement in our work.
• Manage the administrative set up and support of ‘Action Squads’, i.e. volunteer led fundraising groups to help them successfully fundraise and raise awareness.
• Working across and attending challenge events to assist the stewardship and support for sports participants, who sign up to run, walk, cycle and skydive for Action for Children across the UK.
• Demonstrate accountability to our supporters and volunteers through an open, honest, transparent, and consistent approach.
• Supporting the delivery of set financial targets and non-financial targets and outcomes locally.

Let's talk about you

• Experience of delivering successful fundraising activity to achieve income growth.
• Proven experience of networking and of developing and stewarding.
• Maintaining excellent personal relationships with senior external and internal stakeholders, donors, and volunteers.
• Proficient in the use of Raiser’s Edge or equivalent CRM database
• Able to manage challenging and demanding situations to ensure the delivery of all events and fundraising activities.
• Ability to project manage a team of volunteers to achieve against specific financial goals where appropriate.
• Proficient in Microsoft 365 Suite.

Good to know

Interviews to be held week commencing the 11th August 2025

We are unable to offer sponsorship for this role

For more information about our Relationship Fundraising Executive role, please review our full job description by visiting our careers page. 

Diversity, equality, and inclusion

At Action for Children, we're dedicated to building a diverse, inclusive, and authentic workplace. We actively encourage applications from Black, Asian & Minority Ethnic, and disabled candidates as they are under-represented within Action for Children. We want to take deliberate and purposeful action to ensure equal opportunity to all groups in society and for Action for Children.

North West Air Ambulance is a hugely reputable and remarkable charity, which provides enhanced pre-hospital care needed to make a lifesaving difference. They quite simply bring the hospital to the patient, regardless of their location across the North West!

 “There’s no doubt the North West Air Ambulance Charity saved my life. Without the care they provided so quickly at the scene, before airlifting me to the Royal Preston Hospital, it’s unlikely I would have survived.” (patient)

Do you want to Join a lifesaving crew and form part of the passionate, driven and talented Income and Engagement team that raise funds to keep this life saving service running?

The Role

This is a fantastic opportunity to deliver the community fundraising strategy in the South Lancashire region. You will report into the Senior Regional Fundraiser and focus on building strong relationships with existing supporters, as well as recruiting new support to maximise fundraising activities and income.

Main duties and responsibilities:

• Develop and implement a local fundraising plan to maximise income generation across the designated geographic area.
• Ensure all activities are delivered within budget, achieving agreed ROI and making sure  they are in line with the organisation’s values and ethos.
• Support the wider team to achieve income budgets and agreed objectives in line with the overall fundraising strategy.
• Research, identify and develop long term partnerships with appropriate groups and associations, individuals and volunteers at a local level, offering excellent donor stewardship

The Person

We are ideally looking for someone who has experience in a Community Fundraising role with previous knowledge of working to targets. However, NWAA are flexible and will consider applicants with the relevant transferable skills.

Most importantly you should have excellent written and verbal communication skills, be able to build long lasting relationships, and have the ability to engage with a wide range of audiences. In addition experience in developing and delivering plans, managing budgets and financial forecasting would be advantageous as well as working with databases.  

The team at NWAA are motivated, with an ambitious can-do attitude. If you think you can make a difference and be part of the inspirational team that drives the future growth at NWAA, we would love to hear from you!

Please note that this role will require a full UK driving license, and access to your own vehicle. 

Why NWAA?

NWAA is a widely recognised charity that has a huge impact on saving lives. Now is an especially important time, as the charity celebrates its 25th anniversary and moves forward with its future 5-year strategic plan. This role offers the opportunity to build a career within the charity. There will be huge scope to learn and grow as part of an incredibly supportive, collaborative and fun team.

On top of this, the charity’s benefits include:

• 25 days annual leave + bank holidays
• Can buy up to an additional 5 days annual leave (once passed probation)
• Extra days holiday up to an additional 3 days based on length of service (must qualify by April for leave provision)
• 6% Employer Contribution to pension – Royal London is the provider
• Sick pay
• Cash Back Scheme which includes cash back for dental treatment and a range of medical treatments as well as staff discounts with a range of retailers
• Life Assurance
• Cycle to Work Scheme
• On-site parking
• Site Induction and yearly staff conference
• Medicash and Perk at Work also come through Medicash
• Blue Light Card

If this sounds like the type of environment that would suit you for the next phase of your career, then get in touch! The role is permanent and full-time (although flexible working patterns will be considered) and offers the opportunity to work flexibly from the charity's offices based in Knowsley and Barton, as well as across the region, and from home.

If you think you could be the right person to fulfil the exciting responsibilities of this role, apply here, or get in contact with Charlie or Leanne at Charity Horizons for more information, 

Please note: If you would like to submit an application or express your interest in an alternative format such as audio or video upload or require any adaptations for your initial engagement with us, please contact either Charlie or Leanne who will be happy to advise on this.

Please also be aware that we use anonymous recruitment methods when submitting shortlists for all our roles and we only work with organisations that are happy to engage with us in this way.

Charity Horizons is an equal opportunities employer and as such actively promotes equality, diversity and inclusion in the workplace. We welcome and encourage applications from all suitable candidates irrespective of age, disability, hidden disability, race or national origin, religion or belief, gender, gender expression, political view, sexual orientation, medical condition and pregnancy.

About us

The Refugee Council is the nation’s refugee charity. Together with community groups, partners and volunteers, we help people who have escaped war and persecution to rebuild their lives, integrate into communities, and play their part in Britain. Born in the aftermath of World War II, our frontline services support over 14,000 refugees each year to find safety, get to know their neighbours, and enter education, training or work. We share our evidence and expertise with policymakers to help build integrated communities where everyone can contribute. 

Our Values

Our values underpin everything we do:

• Inclusive: We are inclusive. We work with - not for - refugees and people seeking asylum, so they have an equal voice, co-producing projects and ensuring their expertise and experiences are at the heart of what we do.
• Collaborative: We are collaborative. Working with others is a priority in order to have the collective impact that is vital to achieve policy and practice reform.
• Courageous: We speak out when we see injustice, cruelty and unfairness. We always stand up for what we believe is the right thing to do to transform the experiences of those seeking protection in our country.
• Respectful: We are respectful of all those we interact with. We treat everyone – our staff, volunteers, beneficiaries, partners and people we disagree with – with the same respect, professionalism and understanding.

About the role

My View Project provides one-to-one psychological therapy, group therapy and Psychoeducational Workshops to unaccompanied asylum-seeking children and young people presenting with mental distress. The project has adapted a psychosocial perspective using our Therapeutic Care Model to address the identified needs of clients using a holistic approach. The team have supported unaccompanied asylum-seeking children and young people by providing therapeutic support since 2015.

The purpose of this post is to provide therapeutic intervention to unaccompanied children and young people who have often been through traumatic experiences, including being trafficked, abused and having witnessed horrific events, as a result of upheaval in their country of origin and along their journey to survival.

Therapy at My View is delivered alongside casework support delivered by a caseworker who supports clients with any issues such as age assessment, housing, access to healthcare, benefits, school enrolment etc. 

This post is exempt from the Rehabilitation of Offenders Act 1974. Therefore, all convictions, cautions and bind-overs, including those regarded as ‘spent’, must be declared at the application stage.

Hours: Part-time, 21 hours per week.

Contract: Fixed-term contract until 31 March 2027.

Location: Stratford office with hybrid working.

Staff benefits

To reward our staff for the value they bring, we offer a variety of enhanced terms and conditions and a wide range of benefits, including:

• Training & Development
• Employee Assistance Programme
• Pension Scheme
• Work Life Balance Policies
• Employer-Sponsored Volunteering
• And more.

Let’s work together to improve the lives of refugees in the UK - apply on our website today.

Closing date: 5 August 2025.

Ensuring that the Refugee Council is an inclusive and accessible place to work is important to us. We want to enable people from different backgrounds to apply and thrive with us. We believe our recruitment process enables that and are also happy to make adjustments on request.

We are looking for someone who is angry at injustice, who really believes in the ability of ordinary people to make change, and who is motivated to learn the craft of Broad-Based Organising. If that is you, we’d love you to join our growing team of 11 organisers in South London! We hope to work with you to build on already existing work in Greenwich and support the building of new work in Bexley. 

Citizens UK 

Citizens UK is the UK’s biggest, most diverse and most effective people-powered alliance. We bring communities and local organisations together to work on issues that matter; from campaigning for zebra crossings on dangerous roads, to reforming the immigration system, to the Living Wage campaign. We have a track record of winning change through hundreds of local and national campaigns. We know everyday people have the ability to shape the world around them. We believe that through developing local leaders, we can drive nationwide change and create community-led solutions to big and small problems.  

Community Organising

We train thousands of people each year to lead change in their communities, through the craft of Broad-based Community Organising, equipping them and their institutions with the skills to hold powerholders to account. We organise with 500+ member organisations in powerful alliances throughout the UK, and in South London Citizens we organise in ten boroughs with almost 100 member organisations. Our members include schools, universities, faith groups, parents’ groups, health practices, charities, migrant hubs and other civil society organisations. 

Purpose 

At Citizens UK, our organisers and project staff work within communities to develop leaders, strengthen organisations, campaign for change and organise across difference. This work is rewarding and can be challenging; it requires a personal commitment to inclusion, a willingness to listen and disagree respectfully, and an interest in working in an organisation where our staff, member institutions and leaders will come from a diversity of backgrounds and often hold views that may be very different from our own. More information about how we operate within this context and build trusted relationships across difference can be found on our website and is covered in induction. Onboarding and navigating this relational culture, and type of work, is supported by line managers and further training. 

Main Responsibilities 

The principal responsibility of an Associate Organiser is their own development: learning the craft of Community Organising under the guidance of an experienced Community Organiser. You will work intensively with a small number of member organisations under close supervision, growing your experience, skill and responsibility incrementally. An Associate Organiser is working towards becoming a competent practitioner of the craft of broad-based community organising methodology, and focuses on the building of relational power, the recruitment and retention of dues-paying institutions, the development of leaders, the strengthening of member institutions, leader-led public actions, and the winning of systemic change.

This role is particularly to organise with Be Well Organisations in Greenwich and Bexley. Be Well Organisations may be faith, education, or community institutions, tackling isolation and poor mental health by: 1. Building relationships, 2. Signposting and offering practical support, and 3. Taking action on structural and systemic inequalities and injustices. But you may also work on other campaign priorities and responsibilities as needed across the team. 

We are looking for people who are angry about injustice, who believe ordinary people have the power to make change, and who are motivated to learn the craft of Broad-based Organising. The role is hugely varied, and involves working across the two boroughs, in different institutions and context, and with a lot of independence.

Working as an Associate Organiser in South London Citizens, your main responsibilities will include: 

Build relational power to further the goals of CUK 

• Actively participate in the development of a comprehensive power analysis appropriate to the desired sphere of influence for each project/assignment 

• Establish working relationships with identified leaders and demonstrate ability to move them into action, including as part of the wider alliance; taking the initiative to establish new relationships

• Conduct 15-20 weekly one-to-ones to develop relationships with leaders and understand their concerns. 

• Tell a wide range of Community Organising stories effectively to influence others and achieve CUK’s goals 

Identify and develop relational leaders prepared to act with others for the common good 

• Identify and discern actual and potential leaders with the passion and ability to drive change

• Proactively create opportunities for leaders to develop, especially tertiary or new leaders; nominate for training on the core taster curriculum 

• Successfully deliver training workshops in local institutions and on the core taster curriculum at a local level 

Strengthen institutions and develop BBOs 

• Ensure good understanding of the basic interests and traditions of typical member institutions 

• Organise several Be Well Organisations to participate more fully in the alliance 

• Support pre-existing core teams and create/develop new core teams to provide leadership 

Support leaders through the Cycle of Action in order to create change 

• Support leaders in running listening campaigns 

• Organise actions; demonstrating increasing independence in working without the need for close supervision

• Take the lead in supporting Be Well Organisations through the cycle of action 

• Evaluate the effectiveness of actions; demonstrating ability to incorporate lessons learned into future actions 

Contribute to CUK’s financial viability through effective fundraising & financial management  

• Recruit new dues paying institutions; work together with a more senior Organiser to negotiate annual membership fees and letters of understanding 

• Contribute substantively to fundraising to ensure the sustainability of the work 

• Liaise with the Finance & Operations team to update the membership database and ensure timely invoicing and fee collection 

Contribute to effective teamwork 

• Be proactive concerning personal professional development and wellbeing; i.e. by reading widely, developing a healthy work-life balance and demonstrating ability to reflect on own organising craft & improve on self-identified weaknesses 

• Demonstrate ability to work effectively with colleagues and participate in a team 

• Produce all required reports and follow CUK’s procedures on time and to the required standards 

Participate in the development of the craft of Community Organising and play a role in the Guild of COs 

• Schedule an average of at least three 1-2-1 relational meetings into your daily schedule as a core part of your professional practice 

• Commit 10 working days pa (pro rata for part-time staff) to the preparation, delivery and evaluation of Citizens UK National Community Leadership Training or other local or regional trainings 

• Participate in fortnightly learning sessions with the wider SLC team 

Personal Specification 

(D) Desirable, (E) Essential 

Experience 

• Previous campaign experience (D) 

• Evidence of having acted in a leadership role with peers or in local community activities (e.g. organising a club or project, playing a role in a faith institution) (E) 

• Experience of project management; evidence of having delivered work on time and to standard (D) 

• Able to demonstrate previous experience of ‘learning by doing’ in a work or project environment; evidence of being open to feedback and comfortably coachable (E) 

Key skills and knowledge 

• Excellent interpersonal awareness – ability to listen well and appreciate a viewpoint or opinion that is different from one’s own (E) 

• Excellent concern for impact – ability to adapt own behaviour to address the needs or concerns of someone else (E) 

• Good communication skills – able to speak with conviction and passion; and to make a logical argument (E) 

Personal qualities & values 

• A self-starter with ability to take initiative and work independently (E) 

• A belief in the capacity of ordinary people to make change, and the ability to build relationships with people across divides (e.g. religious, racial, language, class, etc) (E) 

• An anger at justice (E) 

• A positive enthusiasm for working with faith congregations, trade unions, schools, and other community organisations (E) 

• An interest in and experience of politics and public life (E) 

• Able to work in a team (E) 

• Willingness to work within accountable relationships (E) 

• Self-motivated and adaptable (E) 

Our Organisers work closely with member institutions and will be expected to attend and lead events that take place in the evenings and weekends. We operate a Time Off in Lieu approach and have very flexible working arrangements to ensure a good work-life balance. 

The successful applicant will be required to undertake a satisfactory Enhanced DBS check. DBS checks are renewed on a 3-year cycle. 

About the application process 

We work within diverse communities bringing people together. In line with our Inclusion value, we would particularly love to see applications from people of faith, people from racialised communities, people living with disabilities, and LGBTQIA+ people, all to better represent the communities we work in. We want our employees to have the working conditions that allows them to fully participate, be able to be their best authentic selves and thrive doing so, and we have employee networks to support staff. Even if you don’t quite meet all the required criteria still consider applying, as we invest in our employees and support them to develop the skills and knowledge required to deliver their role.

For questions and reasonable adjustments regarding your application including information in a different format, or our recruitment process, please email us.

 Interview date: last week of August

Charity People is delighted to be partnering with AdviceUK to recruit for their next Digital Communications Officer.

Since 1979, Advice UK has been supporting advice organisations by helping them to be efficient, competent and effective, and by campaigning for a policy environment that supports advice agencies and people needing advice. They are a small but mighty charity who support their members to provide advice to 2.8 million people in 2024 alone. They are working towards a world in which every individual, regardless of means, is able to access the advice they need in order to exercise their rights and deal with any legal and social welfare challenges they may face.

The Digital Communications Officer is responsible for developing and delivering dynamic digital content to inform, engage, and motivate diverse audiences, helping to raise awareness of AdviceUK's work and the support they offer to the advice sector. The role will ensure a consistent voice across social media, websites, and email communications to enhance visibility, strengthen member and stakeholder engagement, and market benefits, products and services to customers, members and potential new members.

Contract: Permanent role
Salary: £27,365 plus Regional Weighting (up to £4,677 in London). All staff also receive £600 per year work from home allowance
Location: Hybrid role which will be predominantly home-based with some travel and meetings in London
Hours: Full-time, 35 hours per week with flexible working options fully supported
Closing date for applications: Thursday 7th August
Interviews: Interviews will be held in person at the charity offices in London on the 21st and 22nd August with travel reimbursed

As Digital Communications Officer your core responsibilities will include:

• Creation of engaging, accessible and inclusive digital content to promote AdviceUK's services and campaigns, upholding AdviceUK's brand identity across all digital channels.
• Filming, photographing, creating, and scheduling organic and paid digital media content.
• Collaboration with internal and external stakeholders to tell impactful, human-centered stories from members and stakeholders.
• Leading on social media strategy and daily activity across social media platforms, identifying opportunities for storytelling and member engagement.
• Maintaining, improving and optimising AdviceUK's websites using WordPress, ensuring SEO optimisation and user-friendly design.
• Support on the delivery and tracking of AdviceUK's annual communications plan across target audiences.
• Creating and maintaining resources such as; news posts, articles, case studies, infographics, images, vlogs and blogs for the website.
• Support with email communications including newsletters and email communications using tools like Bee Pro and Marketing Cloud.
• Identification and implementation of improvements to enhance marketing effectiveness; including staying up-to-date with the latest trends, innovations and practices in web design and digital communications.
• Provision of analysis and reporting to support decision-making, collaborating with colleagues to maintain data quality.
• Conducting market research and gathering member and customer feedback to inform future marketing strategies.
• Analysis of digital performance using tools like Google Analytics, Hootsuite Meta Business Suite, and Marketing Cloud Account Engagement email reports to inform strategy.

We'd love to hear from candidates with the following skills and experience:

• Strong experience in a digital communications or marketing role, ideally in a similar sized organisation with a social purpose. Commercial B2B experience is desirable but not essential.
• Proven ability to plan and deliver digital campaigns across social media, websites, and email.
• Strong copywriting, editing and storytelling skills with a flair for creative communication.
• Experience creating a range of digital content including video, infographics and blogs.
• Confident using digital communications tools including Hootsuite, WordPress, Salesforce or other CRM, and ideally Marketing Cloud Account Management
• Strong analytical skills with the ability to use data to inform decision making.
• Excellent organisational skills and the ability to manage multiple priorities.
• A collaborative approach with strong interpersonal skills and stakeholder engagement experience.
• A commitment to social justice, equity, diversity and inclusion.

If you're interested in hearing more about this opportunity, please send your CV to Alice Wood at Charity People in the first instance.

Charity People is a forward thinking, inclusive organisation that actively and deliberately promotes equity, diversity and inclusion. We know organisations thrive when inclusion is at the forefront. We evidence our commitment by matching charity needs with the skills and experience of candidates irrespective of background e.g. age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we believe that greater diversity leads to greater results for the charities we work with

Are you interested in supporting people at immediate risk of rough sleeping and making a real difference to the lives of people experiencing homelessness in London?

Rough sleeping data shows that migrants make up more than 50% of the people rough sleeping in London. The MAPS service provides a rapid intervention to support clients who are migrants and rough sleeping in London to find a route into accommodation that is suitable and sustainable in the UK or elsewhere in the world. We are looking for someone to join our team as an Assessment and Reconnection Worker where you will:

• Provide rapid holistic assessments with migrants who are rough sleeping across London, helping to clarify entitlements and identify routes off the streets.
• Work with clients to produce person-centred, rights-based actions plans that meet their needs and resolve their rough sleeping in the UK or elsewhere in the world.
• Work closely with external agencies to ensure all clients’ needs are met. Many of our clients have multiple support needs. This may include experience of navigating the immigration and asylum systems, complex trauma, substance misuse and mental and physical health support needs. 
• Advise and support other professionals working with migrants on options to resolve their clients’ homelessness.
• While your usual working hours will be from Monday to Friday, 9am-5pm, occasional work during early or late hours may occur in response to challenging situations and to prevent rough sleeping. 

About you

We are a small team so try to maximise our resources and find creative solutions to resolve people’s homelessness. Due to the legislative and political climate in which we work, accommodation options are often limited for our client group, and so we are looking for someone who can be flexible, proactive and is passionate about working migrants.

Ideally you would have experience of working with vulnerable people and an understanding of the needs and support requirements of this client group, particularly non-UK nationals.

We are particularly interested in hearing from you if you have lived experience of migration and/or speak additional languages to English.

We’d always like to hear from people who want to help transform lives. Not sure if you have the skills and experience you need for the role? Apply and we’ll let you know!

St Mungo's are committed to creating a diverse and inclusive workplace. We strongly encourage applications from all under-represented groups.

How to apply

Click the ‘Apply Now’ Button to start your online application form. 

To find out more and apply please go to the St Mungo’s careers page on our website.

Closing date: 10am on 9th June 2025  

Interview and assessments on: 16th and 17th June 2025

What we offer

• Excellent Development and Growth Opportunities
• A Diverse and Inclusive Workplace
• Great Pay and Other Benefits

Location: Hybrid
Department: Advocacy & Support Helpline
Salary: £24,180.51 (not including London Weighting) / £28,309.92 (including London Weighting)
Hours: Full time - 35 hours per week
Job Type: Full time
Contract Type: Fixed Term Contract
 
About the role
 
As a member of our helpline team, you will provide emotional support and practical guidance to individuals in need, responding to calls, emails, and web chats. You will support individuals who have experienced various forms of violence and abuse, including domestic violence, hate crimes, sexual violence, and so-called conversion therapies. Your role will involve offering a compassionate, non-judgmental, and empathetic ear to those reaching out for help, while carefully assessing each situation to determine the appropriate level of support. You will conduct risk assessments, provide safeguarding assistance, assist with safety planning, signposting, and, when necessary, support with referring individuals on to the right services, always ensuring the highest standards of care and support.
 
About you
 
We are seeking a candidate with experience in providing trauma-informed support to victims and survivors. The ideal candidate will possess strong resilience, a commitment to self-care, and a deep understanding of the unique needs of LGBT victims and survivors. You will be able to demonstrate empathy, professionalism, and a proactive approach in offering emotional and practical support, while ensuring a safe and empowering environment for those in need.
 
There is a genuine occupational requirement under the Sexual Orientation Regulations 2003 for this post. It is considered essential that post holders have experience of LGBT needs, and impact of discrimination as the Helpline is run for LGBT victim/survivors of violence and abuse.
 
For more information on this role please download the attached job description.
 
Location: Hybrid or remote options available (the Galop office is based in central London)
Hours: 35 (1FT - 5 days a week across a rolling rota, including evenings)
Contract: Fixed term to 31st March 2026 with the possibility of extension dependent on funding
Reports to: Head of Helplines
Salary: £24,180.51 pro rata - not including London Weighting (£28,309.92 pro rata including London Weighting)
 
Closing Date: Applications should be submitted by 12 noon 28th July 2025.
Interviews will be held on 4th and 5th August 2025. All interviews will involve a short initial skills-based task and will be held online – interviews can be held in person at our central London based office upon request.
 
Please note* depending on the outcome of the initial interviews, there may be the possibility of a second interview.
 
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