Service manager jobs in ferndale, greater london
The Association of Anaesthetists is a membership organisation for Anaesthetists with over 10,000 members. Our main aims are to advance and improve patient care and safety and to promote and support education and research in the field of anaesthesia. We represent, protect, support, and advance the interests of our members.
Job purpose:
We are seeking an enthusiastic and proactive Membership Administrator to serve as the first point of contact for our members and to provide dedicated support to the networks of the Association, namely our Links network and mentor network. This dual-focused role is integral to ensuring an outstanding member experience, while also fostering strong engagement and coordination within our national networks.
This role will work with the rest of the membership team to ensure membership processes are being adhered to and ensuring that all member enquiries are dealt with in an efficient and professional manner. This role will contribute to improving systems and processes in collecting subscriptions in the most efficient way and to maximise subscription income by carrying out membership recruitment and engagement plans.
This role will be responsible for supporting, coordinating, and enhancing the effectiveness of the organisation’s networks to ensure a thriving, well-connected community that reflects the needs and interests of our members.
Hybrid working:
This role is based at our head office in 21 Portland Place, London. We offer a hybrid working arrangement with a minimum of 2 days in the office per week.
Key responsibilities:
Member recruitment, engagement and support
Act as the first point of contact for phone calls and emails with members and potential members to maximise both recruitment and retention opportunities and deal with all enquiries in an efficient way.
Assist in maintaining and developing a system for membership renewals, which includes follow-up letters and phone calls encouraging members to renew.
Provide accurate information and support to new applicants, including actively promoting membership services and benefits.
Assist the Membership & Specialist Societies Manager in delivering membership recruitment and retention strategies. Proactively contact schools of anaesthesia and hospital trusts to promote awareness and distribute our resources.
Work with the Digital Communications team to raise awareness of all member benefits. Continually review the website to ensure membership section is relevant and up to date and act as a membership champion across the Association.
To be a membership ambassador for the Association and help promote membership at external conferences and events including lunch and learns and Association conferences.
Data management and reporting
To monitor all new member applications and to help process new, renewed and existing memberships in the CRM/relevant database if needed. Enter and amend financial data relating to subscriptions.
To carry out user acceptance testing as and when needed, to log tickets related to CRM issues.
Update individual membership records e.g. addresses, membership categories, etc, as well as dealing with email bounce backs and returned mail. To update deceased members and mailing preferences as and when we receive notifications.
To have a detailed understanding of data protection legislation and implement best practices from the data protection policy and the new legislation for GDPR.
Export the mailing list for printed copies of the magazine and journal each month and the ESAIC Associate Member request list to ESAIC twice a year.
Contribute to regular data cleansing exercises to ensure that the membership database is maintained and refreshed to certify its validity.
Network Support
Act as the main liaison for Association networks (e.g., Links and mentors networks), providing administrative support, and sending out communication to them.
Work with network leads and membership management to ensure accurate sharing of updates, best practice, and resources across the network, via e-shots or other communication channels. Assist in organising network meetings and events.
Support strategies on how to grow networks, liaising with relevant team members and clinicians on these. Monitor activity across the network to help identify opportunities for collaboration, improvement, or celebration.
Maintain a directory of the networks and manage documentation and files related to network schemes. Ensure network resources and information is updated on Association’s website
Team support
Prioritise the workload of the membership team as agreed with the Membership & Specialist Societies Manager, alerting any delays or problems with the administration of membership.
Abide by organisational policies, codes of conduct and practice as described in the Staff Handbook.
Support and promote the Association’s commitment to diversity and equality of opportunity in the workplace.
Maintain and improve your own competencies through continuous professional development.
This job description is intended to reflect the main duties and responsibilities of the post and is not an exhaustive list of duties. The post holder may be required to undertake other duties which are commensurate with the role.
Person specification
Skills, knowledge, and experience
Essential
Experienced CRM/database user.
Good attention to detail and accuracy are essential.
Numerate, with experience of working in a subscription’s role and in a membership environment.
Excellent written and verbal communication skills. Able to deal with people at all levels whilst maintaining a high standard of diplomacy and professionalism.
An appetite for problem-solving and making improvements and enhancing existing ways of working.
Excellent administrative skills, with a proven track record and experience in a busy, customer-focused environment.
Must be well organised with the ability to multi-task and prioritise effectively with strong time-management skills. An enthusiastic approach to work as well as the ability to work as part of a team.
Ability to work on own initiative and manage own workload, anticipating and proactively solving important issues. Quick to learn with particular attention to detail, quality and set deadlines.
Good working knowledge of MS Office applications (Word, Excel, PowerPoint and Outlook). Effective use of the internet.
Knowledge and good understanding of GDPR
Experience of flexible working with ability to vary work patterns and prioritise tasks to meet the changing needs of the business.
Able to always maintain confidentiality.
Able and willing to travel as and when required. This may include occasional overnight stays.
Desirable
Experience of working within the not-for-profit sector.
Knowledge and experience of Microsoft Dynamics.
Experience of working with networks/volunteers
Thank you!
We are seeking an enthusiastic and well-organised Events Assistant to support the planning and delivery of ABN’s events programme. This varied and rewarding role is ideal for someone looking to gain hands-on experience in events and stakeholder coordination within a national medical membership organisation. The successful candidate will work closely with the Events & Business Development Manager and wider ABN team. The position is offered on a fixed term basis for 12 months.
The ABN is the professional body for neurologists in the United Kingdom. Our mission is to improve the health and well-being of people with neurological disorders by advancing the knowledge and practice of neurology in the British Isles. The ABN is a dynamic membership society with over 2000 members, working hard to raise the voice of neurology at a national level.
About the role
This role supports the planning, coordination, and delivery of ABN events such as conferences, webinars, and training sessions, ensuring smooth logistics for both virtual and in-person activities. Key responsibilities include managing delegate and speaker administration, maintaining accurate event records, preparing event materials, and handling post-event feedback and reporting. The position also provides general administrative support, assists with website updates, sponsorship information, and CPD requirements, while ensuring accurate membership and event history records are maintained.
About you
We are looking for someone with the following skills:
Essential
- Previous experience (voluntary or paid) in an administrative, customer service, or eventsrelated role.
- Highly organised with excellent attention to detail
- Confident communicator (written and verbal), with a polite and professional manner
- Able to work independently, manage priorities, and respond calmly to deadlines
- IT literate, including Microsoft Office Suite and online platforms (e.g. Zoom, Teams, EventBrite)
- Willingness to work occasional early mornings, evenings, or travel within the UK
Desirable
- Experience using CRM systems, membership databases, or event registration software
- Interest in health, science, or the medical charity sector
- Experience supporting virtual or hybrid events
Why work with us?
This is an exciting time to join the ABN as we undertake a digital transformation project with a growing team. We offer a collaborative and friendly working environment, with lots of opportunity for professional development.
Benefits
28 days annual leave + 8 public holidays (pro-rata)
Generous pension contributions: you put in 1%, we’ll put in 10%
Professional development programme including regular 1:1s, appraisals and training opportunities
Hybrid working and flexible hours
Time off in lieu for ABN event attendance
The client requests no contact from agencies or media sales.
Thank you!
About the Role
Medical Aid for Palestinians (MAP) works for the health and dignity of Palestinians living under occupation and as refugees. MAP is the leading UK charity delivering health and medical care to those worst affected by conflict, occupation and displacement, in the occupied Palestinian territory and Lebanon.
To provide supporters who contact MAP with exceptional supporter care through enquiry handling, and income thanking and processing. Maximise long-term support by ensuring every supporter feels valued at MAP. Support the Fundraising and Marketing Team with the maintenance of customer records and transactions using MAP's fundraising database: Microsoft Dynamics.
About You
The ideal candidate should have experience in a supporter or customer care role. Excellent communication skills, both written and verbal, with a high level of empathy and understanding. Plus the ability to adapt your communication style for different audiences. Ability to work well under own initiative and meet deadlines. Interest and ability to learn technical skills relating to the functions of the fundraising database.
KEY RESPONSIBILITIES
Supporter Experience and Relationship Management
- Respond to supporter enquiries received by telephone, letter, email and social media, delivering a high-quality, empathetic and efficient service.
- Ensure interactions with supporters are engaging and supporter-centric at all times.
Income and Data Processing
- Process donations from multiple income streams, such as cheques, cash, and online card payments, ensuring supporters are thanked according to internal processes.
- Support with the development and maintenance of process documents.
- Maintain supporter and organisational records in our database, Microsoft Dynamics. Use data securely and in line with best practice data protection principles and GDPR.
- Help MAP to maximise return from the Gift Aid scheme by ensuring declarations are added correctly and updated where necessary.
- Open and process post received, bank cheques and cash donations received at MAP’s head office.
General responsibilities
- Develop & maintain effective working relationships with colleagues in and outside of the Fundraising and Marketing Team. Regularly communicate across teams to ensure information shared with supporters is accurate and up to date.
- Support the delivery of MAP’s Fundraising Operations programme as required.
- Support the mission, ethos and values of MAP.
- Support and promote diversity and equality of opportunity in the workplace.
- Abide by organisational policies, codes of conduct and practices.
- Treat with confidentiality any personal, private or sensitive information about individual organisations, clients, or staff and MAP data.
- Carry out ad-hoc tasks when necessary, as discussed & agreed with the Supporter Care Manager.
PERSON SPECIFICATION
EXPERIENCE
Essential
- Experience in a supporter or customer care role.
- Excellent communication skills, both written and verbal, with a high level of empathy and understanding. Plus the ability to adapt your communication style for different audiences.
- Ability to work well under own initiative and meet deadlines.
- Interest and ability to learn technical skills relating to the functions of the fundraising database.
- Strong attention to detail.
Desirable
- Experience working in a charity with a humanitarian, medical or campaigning focus.
- Knowledge of payment processing and regular giving administration.
- Experience of handling complex queries and complaints, and adhering to appropriate policies and procedures.
- Experience using CRM systems or supporter databases (experience with Microsoft Dynamics is Desirable).
PERSONAL ATTRIBUTES
Essential
- A passion for excellent customer service and a drive to improve supporter experience.
- Excellent interpersonal skills and an excellent team player.
- Ability to communicate complex information with confidence and clarity.
- Commitment to MAPs anti-discriminatory practice and equal opportunities.
- Commitment to the aims, values and ethos of MAP – MAPs values are Solidarity, Integrity, Impact and Dignity.
- Ability to work weekends and evenings on occasion in the case of emergencies.
Disclaimer
Note: we encourage all interested applicants to apply, even if they don’t meet all criteria within the person specification
The client requests no contact from agencies or media sales.
Thank you!
We are looking for an EDI Programme Manager for a fixed term period until March 2026 to support us in our exciting mission to transform the physics landscape for the UK and Ireland, and ensure a thriving physics ecosystem that contributes to innovation, discovery, research, growth and debate in the UK, Ireland and beyond. We are very proud of our innovative strategy and you can see our website for more information about our work.
What is it like working at the IOP?
The IOP is a friendly and ambitious organisation. Inclusion and diversity are central to our work, and we have a ‘work anywhere’ policy to make working at the IOP as flexible as possible. Looking after our colleagues and supporting them in life and work is our priority, ensuring they can live their best lives, with competitive salaries and generous benefits.
What will I be doing?
- Managing the Physics Inclusion Award end to end
- Ensuring our externally facing work is delivered to a high quality
- Working with key stakeholders and IOP members to deliver programmes and projects and providing EDI advice and guidance as required.
Projects you work on will include:
- The Physics Inclusion Award
- The LGBT+ Physical Sciences “Exploring the Workplace” follow up report
Who will I work with?
- The Equality Diversity and Inclusion team
- Colleagues across the IOP in all departments
- IOP members and members of the physics community in academia and industry
Ideally, we hope you’ll apply if your skills include:
Essential Criteria
- Programme management knowledge with a strong background in stakeholder management
- Strong organisational skills with the ability to prioritise and pick tasks up quickly
- Good level of EDI knowledge and experience
Nice to have
- Experience of working with academics
- Knowledge of Awards systems such as Award Force would be beneficial
No candidate will meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you!
Application
Alongside your CV, please ensure you include a cover letter stating how you meet the person specification.
How will I be working?
The Institute of Physics is an inclusive employer, and our people are at the heart of our approach to delivery. Following the impact of COVID-19, we have developed a new, innovative and exciting trust-based model of flexible working called How We Work. This empowers our staff to choose both individually and as a team how, when and where they work to deliver the goals of the organisation, acknowledging that there will be occasions where in-person meetings, collaborations and events will help generate greater impact. The How We Work initiative is based on the principles of collaboration, trust, flexibility and agility. You will be allocated a ‘base’ office which can also be a chosen place of work.
Why should I want to work for the IOP?
The Institute of Physics (IOP) is the professional body and learned society for physics in the UK and Ireland - we seek to raise public awareness and understanding of physics and support the development of a diverse and inclusive physics community. As a charity, we’re here to ensure that physics delivers on its exceptional potential to benefit society.
There’s never been a more exciting time to join the IOP - watch our film to find out more about our work.
As well as a competitive salary and professional development opportunities, we offer employees a comprehensive benefits package including:
- An excellent pension scheme - (up to 12% company contribution)
- Private medical insurance , gym membership, life assurance, dental insurance, health care cash plan (via salary sacrifice) eye care vouchers, annual flu vaccinations, long service awards, employee assistance programme
- Generous annual leave plus (25 days starting as a standard plus floating bank holidays)
- Flexible working
To apply for this role please click the link below, best of luck with your applications!
The IOP is committed to promoting a culture that is inclusive and welcoming to all individuals whilst celebrating diversity.
We recognise personal unique characteristics, should you require any reasonable adjustments to support you in your application and/or throughout the recruitment process please do not hesitate to reach out to us for support.
The Institute of Physics is an open and inclusive organisation that welcomes and celebrates diversity.
Registered Charity
101 - 500
We strive to make physics accessible to people from all backgrounds.
The client requests no contact from agencies or media sales.
Thank you!
The Head of Service Delivery will be responsible for overseeing the strategic alignment, development, and execution of all service functions. They will oversee the day to day delivery across our services, and ensure operational excellence, compliance and financial accuracy in all delivery systems. They will co-lead and support the Delivery Team, matrix-style with Head of Community and Impact, ensuring we build strong, trauma informed relationships with our clients and funders. In addition, this role will be driving improvements in our systems and processes, acting as a bridge between the complex financial and regulatory environments we work in and the practical values driven changemakers on the ground. As a key member of the leadership team, this role also contributes to the development of the organisation, while also modelling our values of collaboration, curiosity, creativity and courage .
The client requests no contact from agencies or media sales.
Thank you!
Students’ Union UCL is an organisation that exists to make more happen. We are the representative body for University College London’s (UCL) students, one of the most diverse student communities in the world. UCL students have the potential to do anything, and the Union plays an essential role in helping them to achieve things they may have never thought possible. As a charity we employ over 130 career staff and over 250 part-time student staff, and deliver a wide range of services and representative functions for students. We work in partnership with UCL towards a fantastic experience for all of our 48,000 students and to ensure that university life enables them to develop the skills, experience and confidence to become the leaders of the future.
Our vision is of an outstanding experience for all UCL students and to be one of the best students’ unions in the UK and the world.
It's an exciting time to join our growing organisation as we lead the delivery of UCL’s ground-breaking Student Life Strategy. This is enabling us to build more programmes to improve students’ mental and physical wellbeing, promote genuine equity for all, build students’ skills and confidence, develop their international connections and intercultural skills, and make a real contribution to our local community.
We support hybrid working. Excellent benefits including defined benefit pension scheme and generous holiday entitlement. We are proud of high levels of staff engagement and pride ourselves on being a great place to work.
The role is a full time permanent role. The role is based at Bloomsbury campus with flexibility to work from home on a 40/60 basis (40% working from the office). We will consider applications to work on a flexible and job share basis wherever possible.
We are looking for a Marketing Manager (Commercial) to lead a team to deliver effective and impactful multichannel marketing campaigns to drive engagement with our services, increase revenue, and support the development and expansion of the Union’s commercial portfolio. We operate a diverse range of values-led commercial services, including bars, cafes, shops and gyms.
Registered Charity
An outstanding experience for all UCL students and to be one of the best students’ unions in the UK and the world.
The client requests no contact from agencies or media sales.
Thank you!
The Photographers’ Gallery is seeking a Finance Manager to join their team at a time of growth and transformation.
The Photographers’ Gallery explores how photography is connecting, captivating and radically changing our world today. The Gallery’s programme and spaces - from exhibitions, talks, workshops and digital platforms to the café, shop and galleries - all explore the beauty, complexity, and future of photography. On the borders of busy Oxford Street and vibrant Soho, the Gallery is home to photography experts, novices and the photo-curious; artists and students; tourists and passers-by. With over 240,000 visitors annually, The Gallery is a key attraction within the arts and culture sector in the heart of London.
The Finance Manager will support the Head of Finance and work closely with the Finance Officer to deliver an efficient and robust financial service for The Photographers’ Gallery (TPG) and its trading subsidiary. A pivotal role within a small but impactful team, the Finance Manager will ensure accurate and timely financial reporting, strengthen financial processes and controls, and contribute to strategic decision-making across the organisation.
A summary of key duties is as below:
- Oversee all day-to-day finance operations, including bookkeeping, payroll, VAT returns, reconciliations, purchase and sales ledgers.
- Prepare quarterly management accounts, budgets, and cashflow reports in collaboration with the Head of Finance.
- Support in the preparation of the annual accounts and liaise directly with auditors.
- Ensure compliance with charity accounting standards (SORP), HMRC, VAT and pension requirements.
- Maintain effective financial systems and controls, working with senior staff to ensure best practice across the organisation.
- Work closely with budget holders to monitor financial performance and support effective decision making.
- Contribute to wider organisational initiatives, including digital transformation of finance processes and cross-departmental working groups.
About You
- ACA, ACCA or equivalent qualification (part-qualified considered) or significant relevant finance experience.
- Experience in financial management and bookkeeping, ideally within the charity or not-for-profit sector.
- Strong technical skills, including use of accounting systems, Excel, and financial reporting.
- Excellent organisational skills, accuracy and attention to detail, and the ability to manage confidential information with discretion.
- Strong communication skills with the ability to collaborate across a range of stakeholders.
- An interest in the arts, culture, and working in a values-driven environment.
We welcome applications from candidates with transferable skills and from all backgrounds.
Salary & Working Arrangements
- Salary: £38,000 – £45,000 per annum, depending on experience
- Contract: Permanent
- Location: Central London, hybrid working – 3 days in office, 2 days remote
- Pension: 6% gallery contribution, 2% employee contribution
- Holiday: 25 days per annum, plus bank holidays
- Staff discount in Gallery Café and Bookshop
- Free entry to The Photographers’ Gallery exhibitions
- Free access to a number of other London galleries and museums via reciprocal agreements
Timescales
- Application deadline: Wednesday 17th September 2025
- Interviews: w/c 22nd & 29th September 2025
Ivy Rock Partners are working exclusively with The Photographers’ Gallery in the recruitment of this position – for any enquiries please contact Jake Morrow at Ivy Rock Partners for further information. All direct or third-party applications will be forwarded to Ivy Rock Partners.
Thank you!
We are looking for a Legal Manager to join our expert legal team at our Finsbury Park office. This is a unique opportunity to contribute to life-changing legal work, support the development of future social justice lawyers, and help shape national policy through strategic legal advocacy.
About BID
At BID, we’ve been at the forefront of the fight against immigration detention since 1998. We're a small but dedicated charity that offers free legal advice and representation to individuals held in detention across the UK.
With just 13 staff and over 45 active volunteers, our impact is far reaching. We provide legal casework, deliver frontline advice services, support systemic advocacy, and engage in strategic litigation – all to end arbitrary detention.
We’re proud to be accredited by the Immigration Advice Authority (IAA) and recognised as a leading voice in immigration legal support.
About the Role: Legal Manager
As Legal Manager, you’ll play a central role in delivering high-quality, trauma informed legal services to people in immigration detention.
You’ll supervise and support our brilliant Legal Volunteers, manage your own caseload, oversee BID’s advice line and legal surgeries, and contribute to training and mentoring volunteers starting their legal careers. You’ll also support our policy and advocacy team by identifying systemic issues from our legal work that require wider change.
Whether it's preparing bail applications, reviewing legal submissions, training volunteers, or providing urgent advice on our helpline, you’ll be working directly at the intersection of law and justice.
To find out more and apply, download the application pack from our website: Join Our Team: We're Hiring a Legal Manager at BID | Bail for Immigration Detainees
The client requests no contact from agencies or media sales.
Thank you!
Contracts Manager
Mixed location | £52,247
I am working with a leading Housing Provider to recruit a Contracts Manager within their Home & Community Maintenance team. This is a fantastic opportunity for an experienced professional to take ownership of contract management across a diverse portfolio, driving performance, compliance and value for money.
The Role
As Contracts Manager, you will:
Oversee the full lifecycle of contracts, from procurement to delivery, ensuring efficiency and compliance with legislation (PCR2015 & PA23).
Lead on contract execution, negotiations, monitoring and performance management.
Develop strong relationships with procurement teams and contractors, ensuring best practice and delivery of social value.
Take ownership of financial and performance reporting, valuations, final accounts, and contractual advice.
Provide leadership to a Contracts Coordinator and wider teams, fostering continuous improvement and high levels of customer satisfaction.
Ensure Health & Safety and CDM regulations are embedded across all contracts.
Act as the key point of contact for contract disputes, claims and risk management.
About You
We’re looking for someone who has:
Significant experience managing multiple contracts within housing, construction or a related sector.
Strong knowledge of contract management frameworks, procurement legislation and best practice.
Excellent negotiation, financial, and analytical skills.
Leadership capability, able to guide a specialist team in a high-pressure environment.
A degree in business, construction, surveying, or related field (RICS/CIOB membership desirable).
Knowledge of Health & Safety requirements, ideally with NEBOSH/IOSH.
What’s on offer
£52,247 salary
25 days annual leave (rising with service)
Generous pension contribution
Reward scheme with access to discounts and offers
The autonomy and tools to deliver real impact
Opportunities for progression and development
If you are looking for your next step and want to join a forward-thinking housing provider making a difference to communities, I’d love to hear from you.
Please reach out to [email protected] for more information.
Thank you!
About us
The launched in May 2022. The Lab is now a well-recognised university-based think tank, running major projects including the Ecosystem Project, supporting leaders from across civil society to build their capacity and connect to government; This Place Matters, a major investigation into policies that might promote social cohesion; and Ordinary Hope, a project building new narratives and ideas around how Britain can be renewed from the ground-up.
About the role
The Lab is now working with Demos, a leading cross-party think tank and the Lloyds Bank Foundation on a collaborative project to celebrate community-led change across the country. The project will seek: (1) to connect an array of brilliant organisations creating new forms of public services and (2) write a narrative that puts this community-led innovation at the centre of broader efforts at rethinking how the state delivers for its citizens. The project will work with leaders across civil society, academia and the highest levels of politics to demonstrate the potential for community-led change to generate national renewal.
We are seeking a motivated individual to take on the role of Project Network Coordinator. They will report to the Director of the UCL Policy Lab and work closely with the team. The post is fixed term for the duration of nine months either full or part time with the possibility to be extended.
The post holder will be expected to work both at UCL but also on ad hoc occasions from the offices of our partner organisation, Demos.
The salary for this role is between £36,433 and £39,807 per anum dependent on experience and includes the London Allowance.
We encourage applications from those who are underrepresented in the sector and at UCL including but, not exclusive, to non-graduates, disabled, D/deaf and neurodiverse people, LGBTQ+ people, people from Black, Asian and ethnic minority backgrounds, especially women.
About you
The UCL Policy Lab wishes to appoint a Project Network Coordinator to help draw together representatives of a vast array of community-based organisations currently innovating in public service reform. The Coordinator will support the project team to develop a core coalition to drive forward the work. The individual will work closely with both the UCL Policy Lab team, Demos and other project partners in the oversight and delivery of events that bring these organisations together so that they can share their experiences and expertise. The individual will also help oversee and coordinate the programme of high-level private workshops exploring the policy implications of these organisations' activities, providing extensive service support to attendees as well as supporting the project to build up a wide network of key stakeholders.
The individual will be crucial to designing and delivering a high-quality experience for the participants as well as ensuring that the dialogue builds overtime and its richness is fully captured and shared with senior stakeholders. The individual will also run the sessions and assist the Lab with both research and administrative support in the run up to the events.
The post holder will report directly to the Lab's Director but also work closely with the Policy Lab team.
The post holder must be able to work flexibly, independently and proactively.
Duties and responsibilities
- Work with Lab leadership to recruit members for a new network of community-led public service innovators from across the UK
- Support Lab and Demos leaders engagement with senior stakeholders in the national government and the opposition, as well as the local movement, to help share findings and drive political impact.
- Build relationships with the key individuals in this sector to understand their contributions and concerns and be able to share them with others
- Assist with the delivery of engaging collaborative workshops for members of this network and the project team.
- Conduct interviews with network members and draft policy briefs and memos for circulation to the broader network and the policy team.
- Track and report impact from the network for internal purposes, marketing and various evaluation processes (e.g., writing website content, newsletters and contributing to final reports)
- Work with the UCL Policy Lab team to help deliver operational support for the activities of the project, including: contributing to shared infrastructure and tools; working with the Communications and Engagement manager to deliver wider impact; working with the Team to co-ordinate delivering of world class policy events, including our party conference programme.
- Manage a front of house team at events including PhD students or equivalent on short term placements.
- Follow and promote UCL policies, including Equality, Diversity and Inclusion (EDI), and maintain an awareness and observation of fire and health and safety regulations.
The above reflects the initial and longer-term requirements of the post, but are not exclusive and are subject to change following consultation.
What we offer
We also offer some great benefits some of which are below:
- 41 Days holiday (27 days annual leave 8 bank holiday and 6 closure days)
- Additional 5 days' annual leave purchase scheme
- Defined benefit career average revalued earnings pension scheme (CARE)
- Cycle to work scheme and season ticket loan
- On-Site nursery
- On-site gym
- Enhanced maternity, paternity and adoption pay
- Employee assistance programme: Staff Support Service
- Discounted medical insurance
See UCL job advert for full details.
Thank you!
ABOUT LUMOS
Lumos is an international children’s charity founded in 2005 by the author J.K. Rowling to end the harmful practice of institutionalisation of children. Lumos’ mission is to fight for every child’s right to a family by transforming care systems around the world. Our vision is for all children to grow up in safe and loving families.
Despite clear evidence of the harms of institutionalisation, an estimated 5.4 million children worldwide continue to live in institutions. Separated from their families and communities, these children are deprived of the love, attention and opportunities they need to thrive. Our three-pronged approach is to prevent family separation, to protect children and to promote care reform. We’ve made important progress in closing harmful institutions and reuniting children with their families. And where children are unable to live with their birth families, we promote alternative family-based care, such as kinship care and quality foster care. Thanks to our tireless efforts alongside many other champions of care reform, the harms of institutionalisation are now more widely understood. A global movement is underway and the UN, the EU and some large development agencies have joined individual countries in pledging to change how they care for vulnerable children. We are committed to ensuring that global policy commitments are translated into local action, leading to sustainable change for vulnerable children.
JOB PURPOSE
The Communications Manager will play a pivotal role in telling Lumos’ story to the world, shaping messages that inspire action, connecting global audiences, and amplifying our mission to transform the lives of children. This role blends strategic thinking with creative storytelling to support Lumos’ global fundraising, programmatic, advocacy and organisational goals.
Working closely with colleagues, key stakeholders, journalists and freelancers, the Communications Manager will craft top quality, engaging content across our channels, with a strong focus on editorial, media, and internal communications. They will lead the production and dissemination of global communications content and provide editorial guidance on key production projects to ensure every message is impactful, consistent, and aligned with Lumos’ values.
Applicants must have the right to work in the UK. Please note that feedback will only be provided to candidates who attend an interview.
If you require any reasonable adjustments during the recruitment process, please let us know so we can discuss your needs.
Please submit your application by the closing date of 9th September 2025.
Registered Charity
51 - 100
To realise every child’s right to a family by transforming care systems around the world.
Thank you!
The Royal Ballet and Opera continues to lead the way in opera, ballet, music and dance both live on stage and through multiple digital platforms, from live streaming to worldwide cinema screenings. Our Covent Garden theatre has been at the heart of London and British cultural life for three centuries. We are home to two world-class Companies: The Royal Ballet and The Royal Opera.
As a charity we could not plan for our next programme of artistic work, or our community and outreach projects, without the support of our philanthropists and members. As an organisation we are committed to ensuring that all philanthropists and members enjoy a rewarding relationship with our organisation.
The Development and Advocacy Department are looking to appoint an experienced Philanthropy Manager to join our Philanthropy team on a permanent basis. Reporting to one of the Senior Philanthropy Managers, in this role you will manage a number of philanthropic relationships and make a significant contribution to the team through developing new initiatives and growing the portfolio.
The ideal candidate profile for this post will be a team player, with the following credentials:
- An established track record in philanthropy or fundraising for major organisations
- Demonstrated success in managing a portfolio of high value relationships with experience of personally securing significant gifts
- Ability to think strategically to devise relevant engagement and cultivation plans and identify opportunities for approaches to prospects
- A balance of experience and innovation to be able to develop new ideas and launch new initiatives successfully
- Credibility as an ambassador in the area of philanthropy, able to work effectively at senior levels and liaise with high-net-worth individuals
- Strong project management skills, with demonstrable experience of solving complex problems, drawing on given resources and collaborative working
A working knowledge of our repertoire is not a pre-requisite for this role but the ability to upskill quickly in our art forms in order to confidently speak to prospective donors is essential.
The Royal Ballet and Opera is committed to creating a diverse and inclusive environment in which everyone can thrive. We particularly welcome applications from those who are from a global majority background and/or those who are disabled, as they are under-represented within our organisation. As a Disability Confident Employer, we guarantee to interview all disabled applicants who meet the essential minimum criteria for our vacancies.
Closing date for applications: 8am, Friday 5th September 2025.
First stage interviews will be online via MS Teams with second stage in person interviews at the Royal Opera House in Covent Garden.
Applicants must have work authorisation for the UK. No agencies.
Registered Charity
501 - 1000
Our Covent Garden theatre has been at the heart of London and British cultural life for three centuries. We are home to two world-class Companies.
The client requests no contact from agencies or media sales.
Thank you!
People Advice Manager
£28.38 per hour + holiday pay
Temporary - 6 months
Mostly remote with some travel to Watford
We're looking for an experienced and people-focused People Advice Manager to join a leading UK charity on a temporary basis for six months. This is a fantastic opportunity to lead a dedicated HR advice team, ensuring managers and staff receive high-quality, timely, and business-focused guidance.
You'll be managing a first-point-of-contact HR service, supporting the delivery of expert advice across a wide range of employee relations matters, and helping to drive continuous improvement in systems, processes, and people development.
Key responsibilities
Lead, support, and develop a team of People Partners and People Advisers.
Ensure the smooth day-to-day running of the HR advice service, meeting SLA targets and managing workloads effectively.
Provide guidance on complex ER cases, including sickness, disciplinary, and grievance matters.
Use your professional HR expertise to improve processes, develop knowledge, and enhance service delivery.
Work collaboratively with People Directorate colleagues to review and implement policies and procedures.
Build strong relationships with stakeholders, gathering feedback and implementing service improvements.
Ensure compliance with GDPR and accuracy of HR data.
Oversee case management systems to ensure up-to-date, clear, and accessible records.
About you
CIPD-qualified with significant HR advisory and people management experience.
Strong understanding of UK employment law and HR best practice.
Skilled in building relationships, influencing, and coaching.
Confident in analysing data to inform decisions and improve service.
Experience in developing operational HR services, systems, and processes.
A collaborative leader who motivates and develops their team.
The details
Pay rate: £28.38 per hour + holiday pay.
Contract: 6 months, temporary.
Location: Mostly homebased with some travel to Watford
Start date: ASAP.
This is an opportunity to make a real difference in an organisation committed to ensuring every child a
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
I’m thrilled to be working with an international campaigning charity, that advocates for animals, to find their new Marketing Manager, in a remote role, based in the UK. Are you a strategic, data-driven, and solutions-oriented Marketing Manager, ready to lead the optimisation of their supporter engagement systems and data-driven marketing operations in the UK?
As Marketing Manager you will streamline and coordinate public communications, ensuring they are streamlined, impactful, and evidence-based. You will manage a team, and play an essential role in optimising the charity’s CRM platforms (with a focus on Salesforce and related tools), ensuring they are efficient, intuitive to use, and designed with their supporters’ experiences in mind.
The ideal candidate:
You must have in-depth experience in managing CRM systems (Salesforce experience strongly preferred), with proven experience of streamlining complex CRMs for usability and efficiency. A track record of understanding and evaluating direct marketing and digital advocacy campaigns, skilled in M&E, and strong copywriting skills.
You will have hands-on experience managing team members and supporting their professional growth. Experience in marketing automation, and familiarity with GDPR best practice, is desirable.
You will join a passionate team, with opportunities for learning and professional development.
- £39,000 – £42,500
- Remote, in the UK (mandatory to travel to London once a month, at own cost)
- Full-time, permanent.
- Flexible hours, with the option to start between 8am-10am and finish between 4pm-6pm
- Mental Health Support Service
The charity will review applications on a rolling basis, so please get in touch now, to avoid disappointment.
As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Title: Head of Corporate Services
Reports to: Director of Finance & Corporate Services
Salary: £51,014
Contract: Permanent, full time (37.5 hours per week)
Location: Flexible, with substantial travel required
Join the Liberal Democrats as a Corporate Services Leader!
Are you an experienced professional with a passion for driving organisational excellence? The Liberal Democrats are looking for a dynamic and strategic professional to lead our core internal functions—Finance, HR, IT, and Office Management—ensuring they are efficient, compliant, and aligned with our wider mission.
About the Role
As Head of Corporate Services, you’ll play a key role in supporting the Party’s day-to-day operations and long-term strategy. You’ll lead a talented team and be responsible for fostering a high-performing, values-driven workplace culture. Reporting to the Director of Finance and Corporate Services, you’ll manage a diverse team and collaborate with stakeholders to drive growth and electoral success.
What You’ll Do
- Oversee financial management, including budgets and monthly reporting
- Lead and implement HR strategies covering policy, recruitment, L&D, and employee relations.
- Drive strategies for office management and hybrid working arrangements.
- Foster a supportive, engaged, and high-performing team culture.
- Manage payroll, health and safety, and key organisational projects.
What We’re Looking For
We’re seeking a confident and capable leader with:
- Strong financial expertise, including experience managing organisational budgets and financial reporting.
- Ability to provide HR leadership across a 60+ person organisation.
- Excellent communication and stakeholder skills, with the ability to lead cross-functional teams and work collaboratively.
- A solution-focused, strategic mindset—able to balance long-term vision with day-to-day delivery.
- Alignment with the aims and values of the Liberal Democrats.
Desirable Qualifications
- ACCA, CIMA, or MCIPD qualification (or equivalent experience).
- Experience working with volunteers and understanding their needs.
- You will be accredited to CIPD level 7 or qualified by experience.
- Sympathy with the aims and values of the Liberal Democrats.
Why Join Us?
This is a unique opportunity to shape the internal engine of a values-led political party at a crucial time for the country. If you’re ready to make a real difference and help build a better future, we’d love to hear from you.
Join us and help make our country better!
The client requests no contact from agencies or media sales.