Service manager jobs in greater london

Job Title

Alcohol Behavioural Change Specialist

Department

Operations & Programmes

Reporting to

Head of Operations

Managing

None

Main relationships

Head of Operations, Director of Operations & Programmes, Senior Leadership Team, Senior Management Team

Benefits

£55,000

Hybrid minimum two days in the office (Moorgate London)

· 30 days leave (plus Bank Holidays)  

· Bupa Health Cover

· Matched company pension scheme

· Life assurance cover offering 4x death in service benefit.

· Company sick pay

· Training and development opportunities

· Learning and Wellbeing Grant 

· Employee assistance programme

· Season Ticket Loan

· Perks and discount platform

About us

Drinkaware is a leading charity concerned with reducing harm from alcohol. We do this by providing impartial, evidence-based information and advice and practical resources; raising awareness of alcohol harms; and working in partnership with others to deliver behaviour change through our tools and interventions. The Trust is funded primarily through voluntary, unrestricted donations from alcohol producers, wholesalers, and on- and off-trade retailers, but acts entirely independently.

Our Vision:  Working together to reduce alcohol harm across the UK.

Our Mission: Using our expertise to give governments, industry, communities and individuals the knowledge and support to make informed decisions about alcohol and how to reduce the harm it can cause. Delivered though:

· Public-facing campaigns and digital services, information and guidance

· Evidence-led advice to governments and industry

· Independent research, consumer insight and evaluation

Our Values: Solid Reasoning; Clarity with Empathy; Understanding and Connecting; Principled Partnership; Determination and Curiosity

Purpose of the role

The Alcohol Behavioral Change Specialist is responsible for collaboratively designing and implementing, evidence-based programmes applying appropriate behavioural change models aimed at reducing alcohol-related harm, and promoting long-term behavioral change related to alcohol consumption.

As a leading charity focused on alcohol harm reduction, the postholder will be Drinkaware’s internal expert regarding alcohol harm to individuals and will have a good understanding of brief interventions, as well as information, advice and guidance including quality assurance across our work. They will work across the organisation providing expert advice and guidance.

This role requires a deep understanding of psychological theories, behavioral science, and addiction, along with practical experience in behavioral interventions. 

We’re looking for a Finance Officer who will be responsible for maintaining accurate financial records and supporting financial planning and reporting. This role is critical in ensuring smooth financial operations and regulatory compliance for the organisation. Healthwatch Islington is a small, but effective and friendly team. More information about the role can be found in the Recruitment Pack.

The Organisation

The Royal Parks (TRP) is a charity created in March 2017. We manage over 5,000 acres of diverse parkland, rare habitats and historic buildings and monuments in eight Royal Parks across London. These are Hyde Park, Kensington Gardens, The Green Park, St James’s Park, The Regent's Park and Primrose Hill, Greenwich Park, Richmond Park and Bushy Park.

We also manage other important public spaces including Brompton Cemetery and Victoria Tower Gardens. Our eight Royal Parks and other iconic green spaces are among the most visited attractions in the UK with 77 million visits every year.

We are now looking for an Assistant Buyer to join us on a full-time, permanent basis, working 36 hours per week.

The Benefits

• Salary of £33,666 - £37,000 per annum, depending on experience
• 26 days' annual leave plus public holidays, increasing to 29 days after 3 years’ service
• Pension scheme (3% employee contribution; up to 10% employer contribution)
• Hybrid/agile working options
• Private medical insurance and healthcare cash plan
• Employee assistance programme and access to mental health first aiders
• Learning and development opportunities
• Cycle to work scheme
• Offices in a beautiful location

This is a brilliant opportunity for a commercially minded retail buyer with product development experience and leadership expertise to join our iconic organisation.

You’ll have the chance to shape product ranges that reflect the history, beauty and purpose of our world-famous parks, developing sustainable, story-driven collections that celebrate nature, culture and heritage.

What’s more, you’ll enjoy a generous benefits package including hybrid working, a great pension scheme, and extensive development opportunities, all while working in one of London’s most stunning natural and cultural environments.

The Role

As our Assistant Buyer, you’ll support the development of compelling, brand-aligned product ranges across our shop and online platforms.

From product concept to delivery, you’ll help bring seasonal collections to life and ensure they reflect our brand values and meet our customers’ expectations.

Working closely with the Buying and Development Manager, you’ll co-ordinate the product pipeline, track performance, and liaise with suppliers to ensure all seasonal deadlines are met.

You’ll also help maintain stock accuracy, contribute to income forecasting, and support the creation of a transparent and sustainable supply chain.

Additionally, you will:

• Manage product samples and liaise with suppliers to ensure timely delivery
• Analyse product performance by category and support remedial actions
• Co-ordinate product launches and promotional activity
• Attend industry events and monitor trends to inform product decisions

About You

To be considered as an Assistant Buyer, you will need:

• Experience gained within a retail buying and product development environment
• Experience of data analysis measuring performance trends and producing reports
• Experience of leading, developing and motivating a team
• The ability to engage with the supply chain in managing terms and conditions and service level agreements
• Strong numerical and analytical skills

Other organisations may call this role Retail Buyer, Retail Procurement Executive, Buyer, Purchasing Category Specialist, Procurement Specialist, Procurement Team Lead, Retail Buying Team Leader, or Purchasing Team Supervisor.

We want to put everyone in the best possible position to succeed and use Recite-me accessibility software. At the top of the application page, there is an “Accessibility Tools” button which you can use to complete the application form in a way that works for you. If you think that you may need more support to complete our application process, please do get in touch.

The Royal Parks is strongly committed to creating a diverse and inclusive workplace and is an equal opportunities employer. We value diversity and encourage applications from candidates from all backgrounds. We believe that the more inclusive we are, the better our work will be. Please visit our website to find out more on our approach to Equality, Diversity and Inclusion.

So, if you are interested in this unique opportunity as an Assistant Buyer, please apply via the button shown. Successful candidates will be appointed on merit.

Kentish Town Community Centre (KTCC) is looking for a Projects and Admin Coordinator for exciting new community projects here at KTCC. This is a very rewarding position working a wide variety of members of the community centre. This role will enable the We are looking for someone who is committed to providing an amazing standard of service for our the community. This includes spending time getting to know our members, committing to outreach and community engagement, recording feedback, facilitating sessions and importantly including that all sessions are engaging, interesting and meet the needs of local people. This is a one year fixed-term contract, subject to a three month probationary period. The post holder will be required to work 16-20 hours a week, Mondays and Tuesdays throughout the year with the possibility of adding in a Wednesday. The post holder will be based at Kentish Town Community Centre, 17 Busby Place, NW5 2SP Rate of Pay- London Living Wage (currently £13.85 per hour).

Permanent, Full Time

Circa £28,000 plus competitive benefits

Do you want to make a difference?

The RAF Benevolent Fund is the leading welfare charity for the RAF. Every year we make a real difference to over 40,000 people who benefit from our services. Working at the Fund is more than sitting at your desk ad in this role you will have the opportunity to be part of our RAF Family.  Alongside helping our beneficiaries, we also get to hang out with Spitfires and Typhoons, take part in a Dambusters bike ride, attend events like Royal Ascot, the Chelsea Flower Show, and the Bomber Command Memorial Service. Every day you will make a difference and play your part in changing the lives of others and helping people in the RAF Family get through the toughest of times.

It doesn’t matter how long someone served or when. If they were part of the RAF, they and their family are part of our RAF Family. We will always be here to support them when they need it most.

Join the RAF Family and play your part in making a difference.

Do you want to play a part in what we do?

People are at the heart of what we do. Together we:

· Help reduce social isolation and loneliness among veterans. 

· We support ill or injured men and women to have a safe place to call home, a home that meets their specific needs.

· We fund youth services on stations to provide clubs and activities for the children of serving personnel who move every few years.

· We provide grants to help with the cost of living. But this is just a few of the ways we help.

This role presents a great opportunity for a candidate with strong administrative, communication and team-working skills to join the Strategic Partnerships team at the RAF’s leading welfare charity. The Strategic Partnerships team manages the Fund’s relationships with corporate partners who play a vital role in making the Fund’s work possible. The team also develops and markets new fundraising offerings as well as identifying, researching and engaging with new corporate partners who will help the Fund stand side-by-side with the RAF Family in years to come.

This is an ideal role for a candidate already working in the charity sector and wishing to develop their skills in an active partnerships team, or for a candidate interested in transferring their skills into the charity sector. This role is an important one in supporting activity across the team, and particularly the work of the Strategic Partnerships Managers, with a focus on administrative support as well as liaising with internal and external stakeholders. In this role you will enable the team to build relationships and meet ambitious fundraising targets, allowing the charity to change the lives of beneficiaries facing hardship now and in the future.

The role will be office based at our London HQ, with a minimum of three days working in the office per week. The successful candidate for this role will need to prove they have the right to work in the UK.

To apply, please click on this link and send your CV, together with a cover letter detailing why you believe you are suitable for this role, providing examples of how you meet the job profile when you apply through our recruitment portal.

If you have any queries regarding the role, please email the address displayed on the recruitment portal.

The closing date for applications is Friday 2nd May 2025, 5:00pm.

Please note that due to the high number of applications expected, only candidates shortlisted for interview will be notified.

A copy of the Fund’s Candidate Privacy Notice can be found on our website. As an equal opportunities employer, the Royal Air Force Benevolent Fund is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. The Fund takes safeguarding seriously, and appropriate background checks will be completed. You can find out more about our commitment to safeguarding on our website. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join the Fund.

The Royal Air Force Benevolent Fund is a Registered Charity (No. 1081009).

Are you a passionate and proven fundraiser looking for your next big challenge? Do you want your work to genuinely make a difference – not just today, but for generations to come? This is your chance to join a dynamic, mission-driven team and help shape the future of people and nature thriving together. 

The Role 
We’re looking for a talented, motivated Fundraising Officer to build and lead a new income stream. Reporting directly to the CEO and working closely with the leadership team, you’ll play a vital role in developing a fundraising strategy that supports our transformational programmes for people and planet. 

This is a unique opportunity to: 

• Craft compelling, high-impact funding bids to trusts, foundations, and statutory funders 

• Build meaningful relationships with donors who share our mission 

• Shape the future of fundraising at Bore Place – and help us grow a team around it 

• Join a culture of ‘can do’, where your ideas and drive can truly flourish 

You’ll Bring: 
✅ A strong track record in trust/foundation fundraising 
✅ Excellent bid writing and communication skills 
✅ Strategic thinking and analytical abilities to deliver results 
✅ A proactive, self-starting approach – ready to build something new 
✅ A real passion for sustainability, education, and social change 

Bonus if you have: 
✨ Experience in the environmental or charitable sector 
✨ Fundraising qualifications or relevant degree 

Why Join Us? 
This isn’t just another fundraising role. It’s your chance to be part of something meaningful – helping to build a better, more sustainable future by bringing people and nature back into balance. Plus, you’ll work in one of the most beautiful settings in Kent with a warm, collaborative team. 

This post will be responsible for supporting the Financial Controller in all aspects of the financial management of the charity. This post will take an active role in supporting both overseas and UK staff with financial management. The post will also be responsible for producing monthly/quarterly project finance reports both internally and externally. The successful candidate will be an analytical, intelligent accountant who will provide high quality support for a range of teams across the organisation. They will have the ability and communication skills to build strong working relationships at all levels across the organisation, including non-finance staff. The successful candidate will have at least two years’ experience working in a similar role and will preferably be at least part qualified. 

Camberwell or Holloway Rd with travel across London

Ref: ACW-252 

Closing date: 14th May 2025 11pm

The role will require a minimum of 3 days a week situated between Camberwell and Holloway Road. The role will require for one weekend a month Rescue Coordinator duty. This will require being on call between the hours of 2pm-10pm to coordinate rescues across the country. Any time accrued during the weekend will be taken back as toil.

Are you a proactive, compassionate and collaborative individual with a proven track record of working with children, young people and/or vulnerable adults and delivering interventions that have had a positive impact?  Do you have experience of addressing safeguarding issues with children, young people and adults who are at risk of violence or exploitation whilst working alone?

If so, St Giles is looking for a Specialist Caseworker to join us and provide vital support to young Londoners who have been exposed to, or at risk of, exploitation or violence to secure the safety and positive outcomes they want.

About St Giles Trust

An ambitious, well-established charity that helps people facing adversity to find jobs, homes and the right support they need.  Central to our ethos is our belief that people with first-hand experience of successfully overcoming issues such as an offending background, homelessness, addictions and gang involvement, hold the key to positive change in others.

About this key role

As our Alliance Caseworker, you will provide young person-centred holistic support in line with St Giles’ service delivery model, which will also include conducting robust risk and strengths-based needs assessments, with safeguarding as the priority, ensuring that the most appropriate intervention is offered and risks are managed and escalated appropriately.

We will also rely on you to develop and maintain relationships with other stakeholders, such as police, YOT, Probation, children's services and local authorities, plus make appropriate onward referrals and signpost young people to other support services and positive activities.  Accurately recording all aspects of the work, including action plans, outcomes and session data on a day-to-day basis activity is a key aspect of this role, as is efficiently closing cases and identifying appropriate referral routes for ongoing support and crisis management.

What we are looking for

• Experience of conducting risk assessments and identifying the needs of children and young people who are at risk of significant harm

• Experience in working as part of a multiagency team, working together to achieve positive outcomes for young people and their parents/carers

• A thorough knowledge and understanding of the physical, social, emotional and developmental needs of children and young people

• A full UK Driving Licence

• Excellent interpersonal, relationship-building and communication skills, written and verbal 

Please note: this role requires that successful candidates must undergo an Enhanced Adult and Child Workforce with Child barred list, DBS check, on the basis that the post involves contact with vulnerable participants and colleagues.

In return, you can expect a competitive salary, generous leave allowance, staff pension, flexible working, a mentoring programme, an advice and counselling service, clinical therapist sessions, life insurance (4 x annual salary), duvet days, season ticket loan, employee perks programme, eye care voucher and much more.

We are an equity and inclusion confident employer. We welcome all applications, and we particularly encourage applications from people of the global majority (black, brown, multi- heritage) and those who identify as disabled, neuroexpansive, neurodiverse, with any protected characteristics and/or social barriers or challenges. We value the empowering and informative impact that all lived experiences and diversity of thought can offer the organisation.

St Giles will guarantee to interview all disabled applicants who meet the minimum criteria set out in the Job Description for the vacancy.

Closing date: 14th May 2025 11pm

We are delighted to be working with Shaftesbury, the disability charity that enables each child, young person and adult to live a life that adds up for them. Building on a 180 year track record they work to improve the quality of life for people with disabilities through a wide range of disability care, special education and rehabilitation services across England, Wales and Northern Ireland

This is an exciting opportunity for an experienced Senior Events Officer responsible for devising, delivering, and growing a high-impact events programme that drives income and enhances brand awareness, overseeing event logistics, managing risk, digital fundraising initiatives, and working with internal and external stakeholders to maximise engagement and return on investment. 

The Senior Events Officer will lead a dynamic and high-profile events programme, through a strategic and considered approach. You will be responsible for ensuring exceptional supporter experiences, developing new income opportunities, and ensuring Shaftesbury’s brand is represented professionally across all events. This includes sports and challenge events, special events with high profile attendees (such as HRH engagements and major donor functions), and strategic event partnerships. 

With a creative and strategic mindset, you will demonstrate:

• Proven experience in leading, managing, and delivering successful fundraising events, including sports and challenge events and ideally high-profile events, including working with major donors, VIPs, or royal engagements.
• Financial acumen and an analytical approach with experience in budget management, financial planning, and meeting income targets, and the ability to analyse event performance metrics and provide strategic recommendations for growth.
• Your ability to develop and execute events that align with organisational brand and engagement objectives, managing relationships with corporate sponsors, event partners and key stakeholders.
• Strong project management skills, with the ability to oversee multiple events simultaneously, understanding of risk assessments, health & safety policies, and all event compliance requirements.
• Strong digital literacy, including website content management, online ticketing platforms, and social media engagement, and proficient in using event management software, CRM systems (e.g. Raisers Edge, Salesforce), and digital fundraising tools.
• Commitment to Shaftesbury’s Mission, Values and Christian ethos

With excellent communication and influencing skills, you will be highly motivated, innovative, and results-driven, with a strong ability to problem-solve and think creatively. With strong attention to detail, organised, with the ability to manage tight deadlines, you will be as effective working independently as you are collaborating with cross functional teams.

For more information, please contact Louise Portnall, Recruitment Consultant, Charisma Charity Recruitment. Your application should be submitted through the Charisma website and include your CV and supporting statement.

We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion, sexual orientation, age, veteran status, or other category protected by law.

Closing date: 30 May 2025

Applications are being reviewed by Charisma on a rolling basis, so please apply without delay to avoid disappointment.

We're recruiting for a new role for someone to lead on People and Culture at Involve.

Involve has grown in terms of both its turnover and staffing headcount in recent years. In 2024, we marked our 20th anniversary and the need for this new role reflects the growth and maturity of the organisation as we build the infrastructure to support the larger, more established organisation of around 30 people.

The People and Culture lead will report to the Director of Finance and Support Services and be responsible for developing our HR policy and practice taking a holistic approach and embedding our values into HR policy, leading consultation with our union on policy development. They will work closely with the management team to support the development and implementation of strategies to foster a positive organisational culture and provide HR generalist support to our team.

The People and Culture lead will be a CIPD qualified HR professional with strong HR generalist experience allied with a participatory approach that supports us in developing an inclusive environment in which everyone is supported to grow, develop and contribute to achieving our mission. 

We work across the UK, with offices in Belfast and London. Many of our staff work from home across the UK or in a hybrid pattern, rather than being based at one of our offices, though we meet up regularly as a team.

About Respect  

Respect is a pioneering UK membership organisation in the domestic abuse sector.  Founded in 2000, we have built our expertise over the last 23 years in what was then a fledgling sector and recently have seen significant and rapid growth.     

Respect supports frontline organisations across the UK, so that together we can end domestic abuse.  Our work is wide ranging: we offer accreditation of specialist services; we provide training for individuals and organisations working in the sector; we work in partnership with others to innovate and develop practice;  we provide two helplines to enable service users to get the help and advice they need; we lobby influencers to improve policy and practice; we support up-to-date research undertaken by specialists in the field; and we fundraise to ensure important work continues to happen. 

Respect has seen rapid growth over the last few years, and we now have 60+ staff running a range of projects and core activities and have ambitious plans for further growth and influence. 

Our vision   

We want a world where everyone is free from domestic abuse. Where it is never ok to control, harm or cause fear. Where those who perpetrate domestic abuse are stopped, held to account and given the chance to change.    

Our mission   

We work with our members, partners and allies to stop the harms done by those who perpetrate domestic abuse.  With innovative practice, robust research and quality data, we build evidence of what works, promote safe, effective practice and drive high standards.  We use our voice, in collaboration with others, to call for a response to domestic abuse that matches the scale of the problem.  We will not stop, until domestic abuse stops.    

Our Focus   

Respect was founded to focus on perpetrators of domestic abuse and this, including our vital work with young people who cause harm, will remain our key priority.  Our work with male victims will continue as an important, distinct, project.    

Our Values   

• Pioneering - We explore innovative ideas and develop new approaches with curiosity and rigour.   
   

• Collaborative - We work in partnership with our members, partners and allies to bring about individual, societal and systems change.   
   

• Accountable- We listen to survivors and centre their needs in our work.  We hold perpetrators to account for their behaviour and hold ourselves and our members accountable for ours.   
   

• Respectful - We live up to our name.  We are committed to equity, diversity and inclusion in all that we do.  We are honest, compassionate and boldly challenge injustice.    

Make a Change 

Make a Change is a community-wide, early response approach to people using abusive behaviours (or who are concerned that they might be) towards a current or ex-partner. The model has been developed by Respect in partnership with Women’s Aid Federation England, drawing inspiration from their Change that Lasts approach. It includes three strands: expert support programme for perpetrators with parallel support for survivors, workforce development and community outreach.

Improving the safety, freedom and wellbeing of adult and child survivors of domestic abuse is a key outcome for our work with perpetrators.  The Make a Change model is a multi-partner project offering local areas a framework for delivering perpetrator work. Where feasible, we aim to establish partnerships with local survivor domestic abuse service to deliver parallel support for survivors (referred to as Integrated Support Service) as part the expert support strand.

Purpose of the role: 

The Senior Communications and Policy Officer will work with the Make a Change team at Respect to advance the development of communication and policy activities for the Make a Change model in project sites and nationally to encourage uptake in new areas. They will also work with Respect’s Communications and Influence leads to ensure alignment with the organisation's broader messaging and advocacy efforts, maximising the impact of Make a Change initiatives. The postholder will lead on developing and implementing communication strategies and plans in partnership with our delivery partners across the sites.

We would particularly welcome applications from individuals from a wide range of backgrounds and across all protected characteristics1, particularly from people from the following under-represented groups: 

• Black and minoritised people 

• Disabled people 

We always welcome and support applications from those who have personal experience of domestic abuse. 

Please follow the link to find out more. 

You will provide advice and representation to rough sleepers within northwest London to end homelessness. By resolving immigration status of service users, you will help eliminate destitution and allow them to access support for a better future - an initiative funded under the London Councils Homelessness Project. 

You will work closely with supporting organisations including local authorities and homelessness organisations to break down barriers caused by immigration status and support migrant communities to thrive and become independent. 

Established in 1970, NKLC is the first community-based legal service centre that fights for equality and justice for the disadvantaged residents our locality.  We are proud that we have ended homelessness for many within our community who now have access to employment and study for a better future ahead. Sadly, due to In the height of the cost of living crisis, homlessness persists in the capital. As a result, the Mayors project has now been extended to end of March 2026 so we can continue supporting those facing destitution.

About you

We are looking for an enthusiastic, thorough and outcome driven professional conservationist with extensive experience in the practical delivery of conservation action on the ground across a range of habitats. You will be committed to the imperative of species recovery. You will be able to demonstrate a natural ability to build alliances and partnerships – motivated by delivering direct and tangible conservation outcomes through pro-active collaboration and the ability and experience to effectively manage, support and enable teams and individuals.

You will be a well organised, conscientious and adaptable team player – unfazed by change, able to see both the big strategic picture and the detail and excited by the potential which this role and Plantlife hold.

About the role
With an increasing focus on habitat and ecosystem based conservation approaches it is critical to continue to make the case for and deliver species specific recovery at scale and pace. This is a significant and influential opportunity to lead the delivery of Plantlife’s ambitious and essential species recovery ambitions. Working across Plantlife and establishing, maintaining and growing partnerships and collaborations across the UK, this role is pivotal in advocating for the development and delivery of significant, targeted species interventions, recognising both the services they provide and their intrinsic value.

To apply for the role or view the full recruitment pack, please visit our website. We look forward to hearing from you!

Please note we do not accept CV's.

As Philanthropy Lead, you will be responsible for designing and delivering a successful high-value donor programme, cultivating relationships with high-net-worth individuals, co-investment opportunities with trusts and foundations, and leading Youth Music’s philanthropy to meet ambitious income and activity targets. 

Your role will manage Youth Music’s donor pipeline, acquisition and retention strategy, making use of relationship management tools to optimise donor experience and track fundraising performance. This is a new position within Youth Music, and so we expect the successful candidate will help shape the role.

Reporting directly to the CEO, you will play a crucial role in Youth Music delivering its long-term fundraising strategy, to ensure a sustainable future for UK grassroots music which enables marginalised young people to make and monetise music. 

You are a strategic and results-driven fundraising professional, with a proven track record of securing significant five- and six-figure donations from high-net-worth individuals, as well as successfully applying for grants and co-investment from charitable trusts and foundations. 

You have strong relationship-building and influencer networking skills, confident engaging and working alongside senior stakeholders to cultivate and deliver value. 

You are experienced in leading and motivating team members to deliver high-performance, whilst building a culture of philanthropy which aligns with the values and mission of the charity. 

You have excellent communication skills, with the ability to craft clear and compelling fundraising narratives.

You possess deep knowledge of best practices in donor stewardship and fundraising compliance. 

Key Responsibilities 

• Work alongside the CEO to design and deliver a high-value philanthropy programme aligned with long-term fundraising strategy.
• Secure five- and six-figure contributions from major donors, and grants from charitable trusts and foundations to meet income and activity targets.
• Cultivate relationships with high-net-worth individuals, creating compelling proposals for financial support. 
• Prospect and apply for grants and co-investment from UK creative industry trusts and foundations.
• Build and manage Youth Music’s donor pipeline, acquisition and retention strategy.
• Develop effective donor engagement through newsletters, events, site visits, and other personalised stewardship activities.
• Use management tools to optimise donor experience, track and report on fundraising performance.
• Lead and inspire Youth Music’s cross-team philanthropy efforts.

General

• Carry out all such additional duties as are reasonably commensurate with the role.
• This job description is not necessarily an exhaustive list of duties but is intended to reflect a range of duties the post-holder will perform.
• Commitment to equality, diversity and inclusion, with good awareness of accessibility and understanding of inclusive best practice.

Person Specification

Minimum Criteria

• Two years’ experience in a similar role. 
• Experience of raising five- and six-figure donations. 
• Deep knowledge of best practices in donor stewardship and fundraising compliance.

Other Essential Criteria

• In-depth understanding of major donor fundraising principles, including donor cultivation, stewardship and retention.
• Experience developing and delivering philanthropy programmes to increase income from major donors.
• Strong relationship management skills with the ability to engage, influence, and retain donors.
• Excellent written and verbal communication skills, including writing compelling funding proposals.
• Strategic thinker with strong problem-solving and negotiation abilities.
• Familiarity with philanthropy research, donor pipeline management, and CRM systems.
• Awareness of grant application processes and requirements for charitable trust and foundations.
• Understanding of fundraising compliance, including data protection and UK regulations.
• Passionate about Youth Music’s mission and committed to achieving ambitious fundraising goals.
• Collaborative, inclusive, and proactive, with a commitment to equity and delivering impact through philanthropy.

Desirable Criteria

• Experience fundraising through legacies or corporate partnerships with a crossover to major donors.
• Strong network of high-net-worth individuals and/or charitable trusts and foundations in the UK.
• Experience in a youth or music-oriented organisation. 
• Understanding of the music education and/or music industries landscape.
• Passion for music and interest in its benefits for young people and society.