Service Manager Jobs in Greater London

Magistrates are the unsung heroes of the criminal justice system, and it's fair to say that justice would grind to a halt without them. We're the Magistrates' Association – the membership body for England and Wales's magistrates – and we’re here to give magistrates a voice and to support them to be the very best magistrates they can be. We work with members and collaborate with the judiciary and across the wider legal industry to develop policy and to advocate for change on behalf of our members.

Magistrate, our quarterly magazine, is our most popular member benefit. Over the past two years we have developed and refined it, and it is consistently rated very highly by members as a key source of advice, information and inspiration.

The role

We are looking for a new Editor and Content Manager to lead the production of the magazine, help specify and develop a new digital version to run alongside the printed magazine, and to support the wider communications team, especially with content creation and the website.

What you will be doing

You will work closely with members, staff and suppliers to commission, edit and polish articles for the magazine and ensure that every page is top-quality and that it goes out to members on time and on-budget. On any one day in this exciting and varied role, you could be interviewing members for stories and spotlights, writing engaging articles for the magazine or our website, creating new website pages or editing existing ones, or sourcing on-brand images and photos.

The print magazine is very popular, and we now want to develop a winning digital version alongside the printed version, so one of your responsibilities will be to work with colleagues to oversee its digitisation.

You will also be part of our small but dedicated communications team, which is responsible for delivering not only the magazine, but also the MA’s successful media relations, social media posts and engagement, and the majority of our website content.

It’s an exciting role and, because we have a small staff team, you’ll have ample opportunities to work with colleagues and develop your skills.

Role details

Position:  Editor and Content Manager

Responsible to:  Head of Marketing and Communications

Location:  We’re currently working 100% remotely. We are looking for an office site in the south bank/ Vauxhall area of London, so ideally you would be able to work in that area at least one day per week.

Hours:  21 hours per week (part-time). You could work these hours in three full days or spread over four or five days.

Salary: £35,000 per year (pro-rata)

Annual leave:  25 days annual leave (not including bank holidays) – again pro rata’d.

How to apply:

Click the Quick Apply button below. Please read the application pack for the role. You’ll be asked to answer a couple of questions, and submit your CV and a supporting statement.

Interviews will take place between Monday 28 October and Wednesday 6 November, although we may call early applicants for interview before these dates.

Closing date: noon on Monday 21 October 2022.

Please note: we are actively reviewing applications. This advert may close early if a successful candidate is found.

Together we make a difference, develop and learn, and support each other. Every day with us is different, but our mission remains the same: helping the people we support celebrate along the road to a brighter future. 

Hours: 37.5 per week

Salary: £39,327 rising to £42,426 per annum with biennial increments

Location: Remote working with travel to Together Trust locations in Greater Manchester and surrounding area and attending some meetings throughout England where necessary.

Leading on Policy and Campaign development of the charity’s policy, your role will be to put forward evidence-based policy recommendations and campaigns and working with the people we support to influence change ensuring that the voice of the people we support is heard and acted on by key decision makers. 

Acting as the spokesperson for the Together Trust and the people it supports on policy issues you will be responsible for the following:

• Managing and developing the Together Trust’s policy and campaigns strategy in line with the Trust’s strategic long-term plan.
• Leading on the development of policy priorities with staff and the people we support. Working with them to develop a Theory of Change for the Together Trust. Working directly with the Trust Directors, Trustees and external agencies.
• Representing the Together Trust at meetings with MPs, Councillors, parliamentary groups, select committees to help drive forward Together Trust’s policy and campaigns work.
• Improving the Together Trust’s visibility in UK Parliament by attending sessions, submitting evidence and nurturing networks.
• Reporting on policy, campaigns and participation activities to the Supporting People sub-group, providing updates on activity and progress against key milestones.
• This role has line management responsibilities.

We’re looking for someone who has:

• An undergraduate degree qualification (Level 6 or equivalent), preferably in a relevant discipline with a good understanding of the UK political environment, local and national government structures and decision-making.
• Line management experience supporting team members to achieve their KPIs.
• Experience of using different campaign tactics including recruitment actions and support journeys.
• Experience of speaking at events or representing an organisation in a professional setting.

Benefits
 

• Annual Leave 27 day holiday plus 8 days bank holidays rising to 30 after 5 years, 33 days after 10 years
• Generous pension scheme and death in service benefit , up to 7% company pension contributions and up to 6 x basis salary death in service 
• Occupational sick pay and family friendly policies including enhanced maternity, paternity and adoptive leave.
• Reward and Discount platform offering discounts at high street shops, travel, insurances etc.
• Eligibility to apply for Blue Light card
• Proud to be a real living wage employer
• Refer a friend scheme, be rewarded for recommending a friend to work with us
• Comprehensive training and development opportunities, including apprenticeship qualifications
• Long service awards including cash gifts and extra holiday.
• Promotion of Wellbeing across the organisation including Mental Health First Aiders offering wellbeing support from trained colleague and free weekly yoga session  in person or online
• Access to our Employee Assistance Programme for you and adults at your home

Alongside an incredible team of like-minded peers, you’ll be working behind-the-scenes to support our staff, volunteers, families, and supporters. You will be helping our work happen across the charity; enabling us to care for and champion the rights, needs and ambitions of the people we support.

If you are interested in this position and want to help the Together Trust make a change please take a look at our full job description and apply for this rewarding role.

The closing date for applications is Friday 27th September 2024.

This advertisement may be withdrawn if we identify suitable candidates before the closing date; early applications are encouraged.

We welcome applications from individuals who have the right to work in the UK. At this time, we are not providing sponsorship for overseas staff.

Purpose of the Job:

This role is within our crisis alternative service – Safe Space - which is an out of hours service providing a safe and welcoming space for people who are feeling distressed and experiencing crisis. The service operates 365 days a year from 12:00pm(midday)-11:30pm across all of our boroughs. The shift pattern for this role is 4:30-11:30pm. This will be on a rota basis across support workers.

Staff within the service will provide person-centred, practical and emotional support, face to face or via telephone on a one-to-one or group basis to individuals experiencing mental health crisis. This will consist of 1:1 support; de-escalating and providing interventions, signposting for specialised or longer-term support, and delivering collaborative self-management plans with clients to improve mental wellbeing. The aim of this service is to de-escalate and prevent further crises.

The objectives of the service include:

• To improve the mental wellbeing of people experiencing mental health crisis in HFEH.
• To provide support to clients accessing the service- for instance: signposting, de-escalation, planned wellbeing activities etc.
• To contribute to an improvement in individual mental wellbeing.
• To remain a source of independent support for all clients.
• To treat service users with respect, dignity and personalised support
• To raise awareness of mental health services available with the goal to improve long term mental health and reduce social isolation
• To increase self-management skills of those accessing the service
• To reduce the use of police, ambulance and statutory mental health services whilst experiencing crisis.
• To reduce the use of statutory crisis services by people experiencing mental ill health without positive outcomes for the individual.

Key Responsibilities:

• Providing a person centred and recovery orientated approach in all aspects of the roles and responsibilities.
• Promoting people’ rights and responsibilities
• Working collaboratively with clients to understand their needs and developing flexible and realistic crisis support packages/person centred plans
• Listening to clients and encouraging positive steps towards self-management of crisis and recovery
• Providing advice, information, practical and emotional support to clients
• Proactively recognising the indicators of deteriorating mental health and facilitate appropriate action, whilst liaising with relevant agencies e.g. CATT, Emergency Duty Teams, CMHTS, etc
• Engaging with clients to show empathy, inspire hope and promote recovery
• Establishing supportive, empowering and respectful relationships with clients and carers/ family

You will have:

• Minimum of 1 year working in mental health services and with clients experiencing mental health distress and crisis
• Experience of managing challenging behaviour and dealing with clients with complex needs
• Experience of managing safeguarding risks and understanding legal requirements for safeguarding adults and children
• Evidence of continual professional development
• Understanding of the Recovery Model in mental health
• Understanding of the principles of trauma informed care
• Understanding of suicide prevention and safety planning
• Understanding of the relationship between mental health and social issues and how these issues may impact on physical, mental and emotional wellbeing
• Understanding of relevant legislation and policies
• Awareness of issues in mental health service provision
• A good understanding of mental health conditions
• Experience of working with vulnerable individuals
• Creative and flexible approach to working with individuals
• Ability to deal with stressful and difficult situations in a calm manner and de-escalate challenging situations

Benefits of working with us:

• Contributory Pension Scheme
• 25 days annual leave plus bank holidays per year, increasing by 1 day per full year of service (up to a maximum of 30 days) [pro rata].
• Employee Rewards and Benefits Platform/Wellness Hub (Perkbox)
• Cycle to Work Scheme
• Flexible working
• Employee Assistance Programme (EAP) including free counselling sessions
• Paid time off for medical appointments
• Training and personal development opportunities
• Access to shared resources and training opportunities via Mind Federated Network

How to apply:

Please provide your CV, and a cover letter demonstrating how you meet the requirements of the Person Specification (see JD attached) and why you want this role.

We are an equal opportunities employer; and are proud to employ a workforce that reflects the diverse communities we serve. We welcome applications from all suitably qualified persons from all backgrounds.

HFEH Mind are committed to creating and fostering a culture that promotes safeguarding and the welfare of all children and adults at risk. Our safer recruitment practices support this by ensuring that there is a consistent and thorough process of obtaining, collating, analysing and evaluating information from and about candidates to ensure that all persons appointed are suitable to work with children and vulnerable adults.

Post is subject to an enhanced DBS check.

Do you have the commitment and resilience to make a real difference in the lives of some of the most vulnerable people in our communities? If the answer is yes, we’d love to hear from you!

About the role:

We’re looking for passionate and dedicated Project Worker to join our Complex Needs Services in Camden. In this role, you will be part of a dynamic team providing tailored support to clients with multiple and complex needs, including mental health challenges, substance use, offending behaviour, and physical health issues. Using a Biopsychosocial model and working within a Psychologically Informed Environment (PIE), you will deliver high-quality, holistic support to help clients achieve stability and move forward in their lives.

Role responsibilities will include;

• Providing personalised support to clients with multiple disadvantage, including poly-substance misuse, mental health concerns, and histories of trauma.
• Conducting needs and risk assessments, and work collaboratively to develop and implement support plans.
• Promoting harm minimisation and recovery, enabling clients to set and work towards their own goals.
• Supporting clients to develop life skills, manage relationships, build social networks, and access external services and community resources.
• Facilitating group activities and structured interventions as part of our in-house recovery programme.
• Working in a multi-disciplinary setting, coordinating with other professionals to create integrated care plans.

About you:

• Experience of working with multiple disadvantage individuals, including those with substance use, mental health issues, or histories of offending and trauma.
• Proven ability to provide personalised assessments, support planning, and casework.
• Strong understanding of the challenges that disrupt clients' journeys towards independence, such as substance misuse, mental health issues, and domestic violence.
• Excellent crisis management skills and the ability to respond effectively to challenging situations.
• A strong understanding of the strengths and recovery model and experience of working within a Psychologically Informed Environment (PIE).
• Ability to motivate and engage clients through structured activities, group work, and positive interventions.
• Strong time management skills, with the ability to work independently and manage competing priorities.

About us:

Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.

We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 10,000 lives every year across all 32 boroughs.

We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.

Join us in creating a brighter, more hopeful future for individuals in need. 

If you are passionate about supporting people with complex needs and want to work for a charity that’s leading the way in homelessness prevention, apply today!

Important info:

Closing date: Sunday 13th October at Midnight

Interview date: Week commencing 21st October 2024

This post will require an Enhanced DBS check to be processed for the successful applicant.

Key Details

Salary: £68,000 per annum with generous benefits including 25 days annual holiday plus public holidays, enhanced pension contribution, private medical health insurance, life assurance, and flexible/hybrid working.

Hours: 35 per week over 5 days. 

Contract type: This is a full time permanent role. The role is advertised as “full-time”.

Location: Hybrid working with office in central London and options for flexibility to work from home. The postholder will be expected to attend our central London office regularly - minimum of 2/3 days a week.

About the Role

This Legal Manager Group Litigation role will report to the Legal Director with day-to-day responsibility for sourcing,scoping, developing and running Good Law Project’s group litigation cases and projects and for working with the team to build successful campaigns.
 

The link to our job pack which includes the full job description, personal specification, Good Law Project values, and structure chart can be found below.  Alternatively, click "Apply via Website" to view the job pack on our website.

What we're looking for

• Qualification as a solicitor or barrister in England and Wales (practising or non practising). 

• Five years experience of working in a legal environment (including training contract or paralegal work).

• At least five years group litigation experience with the ability to manage multiple projects at once.

• Understanding of the economics of group litigation.

• Interest in social change and how the law can be used to deliver it.

• Committed to Good Law Project’s vision of what a better world looks like.

• Experience of leading and managing junior members of staff. 

What we do

• Good Law Project (GLP) is a not-for-profit campaigning organisation which holds power to account and fights for a fairer, greener future. We believe in people-powered justice.

• We had a primary role in overturning the prorogation of Parliament in 2019. We successfully challenged the Government’s operation of a fast track ‘VIP lane’ for awarding lucrative PPE contracts to those with political connections and our campaigning played a key role in the Met Police opening an investigation into Boris  Johnson over the Partygate scandal. In July 2023, we forced the Government to accept that its flagship Net Zero strategy is unlawful and to develop a better plan.

• Our close-knit team of staff work across three core areas: campaigning, legal and operations. We are nimble and reactive to external events which means Good Law Project suits people who thrive in a fast-paced, at times quite pressured environment. You must share our passion for upholding democracy, protecting the environment and ensuring no one is left behind. Our culture is one of openness and innovation which encourages all staff to pitch ideas and influence the organisation’s direction. We are brave, honest and decisive – those are Good Law Project’s values. We recognise the value of our employees, individually and collectively, and are committed to investing in their welfare and development.

• See our website for more about what we do.

How to Apply

To apply for this role, click on "Apply via Website" to be redirected to our website where you will be asked to complete an online application form and upload your CV.

Contact

If you have any questions about this role, please email the contact details in the job pack below. Or click "Apply via Website" to view our contact details on our website.

Are you ready to be part of one of the busiest and most exciting attractions in the UK? The Natural History Museum isn’t just a world-renowned destination for millions of visitors.  As we welcome more visitors than ever before, our retail shops are thriving—and now, we’re looking for a dynamic Retail Supervisor to help us continue this success!

When you join the Natural History Museum, you’re stepping into more than just a retail role—you’re becoming part of a global mission. Our vision is a future where people and the planet thrive, and every purchase made in our shops helps to support the Museum’s vital scientific work to achieve our vision. Retail is the largest income driver for the Museum, and your contributions as a Retail Supervisor will play a key part in driving this success.

Diversity and inclusion are at the core of who we are. We strive to create a workplace where everyone feels a sense of belonging and is empowered to thrive, fostering an environment where every voice is valued, and all staff are respected. We are committed to being a place where everyone can truly flourish.

In this exciting role, you’ll be a key player in our retail operation, working closely with the Retail Store Managers and wider Retail Management Team. Your mission will be to maximise shop sales, motivate your team, and ensure that every customer who walks through our doors enjoys a world-class experience. With record visitor numbers, this is a fast-paced and dynamic environment where adaptability, teamwork, and a positive attitude are essential.

As a Retail Supervisor, you’ll need strong communication and team management skills to keep the energy high and your team motivated to deliver outstanding service and results. You’ll thrive on multitasking and working at pace, ensuring smooth operations and supporting your colleagues in achieving our ambitious commercial goals.

There’s never been a better time to join us. With retail sales soaring and the Museum more popular than ever, this is a rare opportunity to be part of something truly special. If you’re passionate about customer service, motivated by success, and ready to make a difference in one of the UK’s most iconic institutions, we’d love to hear from you.

Apply now to join a team that’s helping shape the future—one retail experience at a time!

This is a new and exciting role in Refuge, and the post holder will be embedded within borough housing teams to facilitate the dual working that will ensure that survivors’ safety and housing needs are met. The post holder will be based within housing teams for three days a week, to help facilitate.

• Close working relationships with Housing colleagues
• Provision of specialist knowledge relating to DA for Housing Officers and Homelessness Teams to draw on
• Specialist support for survivors at the moment of crisis
• Provision of advocacy; supporting survivors to access safe accommodation
• Ongoing support from the IGVA from wider DA service, including access to group clinical supervision, casework management meetings, reflective practice sessions, one-to-one supervision from service manager

This recognises that many survivors will approach Housing at moments of crisis, when they are either considering fleeing, or have already fled.

The housing IGVA will carry a caseload of survivors and their children that require additional support. They will work closely with victims of domestic abuse from the point of crisis, to provide high quality independent advocacy and support to survivors of domestic abuse at the highest risk and their children.

They will empower survivors by providing them with emotional, practical and personal welfare support. They will ensure that survivors are provided with a safe, supportive and welcoming environment, enabling them to access their rights, make decisions and increase their life options.

The job involves informing survivors of the full range of civil, criminal and practical options that might increase their safety.

This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies. 

The Talent Set are delighted to be working with Pancreatic Cancer UK to find their Supporter Experience Manager.

The charity offers a flexible working environment, with hybrid working from their London office.

As Supporter Experience Manager, you will help us to champion and improve audience experience across the charity, including our support services, fundraising, campaigns, and marketing activity. You’ll focus on mapping, developing, managing, and analysing a matrix of multi-channel journeys with the overall goal of increasing impact, deepening engagement and loyalty, and driving up income.
You will be reporting into the Senior Marketing Manager and will work closely with teams across the organisation to showcase key insights and make actionable recommendations, considering how objectives, content, channels, and targeting can best be used to optimise the audience experience.

Key Responsibilities:
 

• Audit all our current audience journeys, identifying the key KPIs for each and analysing how well the journeys are achieving their aims.
• Use data analysis to identify where audiences experience could be improved (e.g. overlapping communications, pain points) and highlighting where good practice exists.
• Prioritise journey development based on organisational goals and impact vs input, balancing quick wins with longer-term improvements.
• Working with teams across the organisation, showcase key insights and make actionable recommendations to both our journey matrix and individual journeys, considering how objectives, content, channels, and targeting can best be used to optimise the audience experience.
• Contribute to, and help to implement, new processes so we can better plan and manage individual journeys, as well as our journey matrix.
• Run workshops, training sessions and consultation meetings where appropriate that help teams to make journey improvements and transition to a more audience-centred way or working.
• Influence internal stakeholders to see the benefit of leaving behind a product-only mindset and expanding their view to better meet the needs of our different audience segments.

Person Specification:
 

• Experience of working in an audience experience-focussed role in a similar sized organisation - mapping, planning, measuring and optimising audience journeys.
• Experience of working within a marketing team to deliver communications and creative content to range of audiences across a range of channels.
• Experience of analysing various forms of audience insights to develop tangible actions for teams to apply to individual journeys, as well as the journey matrix.
• Experience at championing the audience voice and encouraging teams to shift to a more audience-centred way.
• Experience of creating and improving processes to better plan, manage and evaluate audience journeys.
• Strong project management skills with the ability to work with cross[1]functional project groups and programmes.
• Excellent interpersonal skills with the ability to build good working relationships with, and influence, internal and external stakeholders.
• Excellent data literacy and numeracy skills.

To be considered for this position please apply with your CV as soon as possible, regrettably please note we may not be able to reply to each and every application.

We are committed to diverse and inclusive recruitment practises that ensure equal opportunity for everyone, regardless of race, sexual orientation, mental or physical disability, age or gender. We encourage applications from all backgrounds and will happily make reasonable adjustments to always ensure a fair process.

Fixed Term Contract (up to 12 months)

Do you want to make a difference and be part of an organisation that has been helping save lives for more than a century? As Community Fundraiser you will play a key and vital role of working with supporters to inspire them by delivering community fundraising initiatives with individuals and groups.

Exciting opportunity to be the driving force behind our community fundraising, you will help us to engage, train and coach our community supporters adding value to their relationship with St John Ambulance, motivating them to maintain and increase their support. Reporting to the Regional Manager, the role would suit somebody who has excellent communications skills with either fundraising experience or sales background looking for a chance to get into fundraising.

The role benefits from a competitive salary, flexible working, generous pension, 33 days holiday (including bank holidays), options to buy and sell holiday, Blue Light and NHS discounts, life assurance, eye care and mental health, wellbeing tools and volunteering days. It will also provide opportunities to grow and develop your career, achieve a healthy work life balance and to be recognised for the great work you do.

Please see the job description for more detail (this can be viewed on our website or once you click apply)

About You:

• Fundraising experience is preferred, but for a strong communicator with sales experience training will be provided
• Experience of working to KPIs and targets
• Excellent interpersonal skills with ability to communicate effectively at all levels
• A team leader and player with the ability to lead, motivate and manage a geographically dispersed volunteer base
• Ability to build positive relationships with volunteers, donors and key area stakeholders and manage their expectations

About the Role:

12 month fixed term contract

• Developing and maintaining sustainable relationships with supporters in local communities
• Implementing fundraising plans for identified St John Ambulance fundraising volunteers/groups in order to deliver the community fundraising strategy
• Managing all community fundraising supporter relationships to agreed budgets, deadlines and stewardship levels
• Analysing and proactively managing fundraising group development in order to achieve agreed targets
• Manage, recruit, induct, training/coaching, retaining and rewarding volunteers in line with the volunteer strategy

About Us:

This is a fantastic opportunity to join a team of over 1,700 employees and over 30,000 volunteers, united by our goal of saving lives through essential first aid services, training and campaigning. As a charity with a long history of serving humanity, we are proud of our past and excited about creating a healthier, safer, more resilient future.

If you are a current St John Ambulance employee, please apply here: Click here

For all other candidates, or St John Ambulance volunteers wishing to apply: please apply below

St John Ambulance are committed to increasing the diversity of our team and making sure we best reflect the diversity of the communities we serve. At St John, everyone is valued and supported to thrive. We do not tolerate any form of discrimination and engender a sense of belonging for all, by creating an environment of mutual respect, where we value unique differences and demonstrate authentic allyship. We believe passionately about equity, diversity and inclusion.

Please note: St John does not accept speculative CVs and will only review CVs sent in application for an advertised vacancy.

Recruitment Agencies: We are not utilising the services of recruitment agencies for this vacancy and will accept direct applications only.

Prospectus is delighted to be partnering Starlight, the national charity for children’s play in healthcare. Starlight supports children and their families to enjoy the power of play to help boost their wellbeing and resilience during treatment, care, and recovery from serious illness. Their mission is to enable all children in the UK to have their right to play protected and provided for when they are receiving healthcare – in or out of hospital. They are now looking to recruit a passionate Service Delivery Manager to lead their Health Play Services. This is initially a 6 month contract, whilst the current incumbent is seconded to another team internally.  

Working closely with their Head of Play Services, as Service Delivery Manager you will provide operational management to the Health Play team, leading on the end-to-end process of their Health Play services. You’ll work across all areas, from procurement through stock and budget control, to the logistics of delivery. You will also develop and maintain effective relationships with a range of stakeholders including health professionals, suppliers and distributors to ensure the delivery of services is cost effective, high quality and fit for purpose.

To be considered for this role, you'll need to be experienced in the operational management of successful, direct service delivery (including logistics, procurement and stock control), and will have demonstrable line management experience. You’ll be skilled at developing relationships with a range of internal and external stakeholders for the benefit of service provision, and will have a genuine passion for the impactful, incredible work that Starlight provides. Although not essential, insight and knowledge of working with the NHS is advantageous, as is previous experience of the children's, hospital or play sectors.    

Please apply with your CV only in the first instance, in a Microsoft Word format. Following your initial application, you may be contacted by Prospectus for an informal discussion, and may be invited to provide further information to assist with the recruitment process.  

As a specialist Recruitment Practice, we are committed to building inclusive and diverse organisations, and welcome applications from all sections of the community. We invest in your journey as a candidate and are committed to supporting you in your application.

Due to the nature of this initially being a 6 month contract, please only apply if you are available immediately, or have no more than a 1 month notice period.

Philanthropy Manager (Manchester Museum)

Job reference: PSX-026773

Salary: £45,585-£56,021 per annum, dependent on relevant experience

Location: Manchester Museum

Employment type: Fixed Term

Hours Per Week: Full Time (1 FTE)

Contract Duration: 14 months (Maternity Cover)

Right now, is Manchester’s time to shine. This year, we’re celebrating 200 years of making a difference. And we’re currently preparing to launch our first ever major fundraising and volunteering campaign.

Manchester Museum will play a key role in the campaign. The Museum – which is part of The University of Manchester – cares for over 4.5 million objects, with an internationally important collection spanning from Archaeology to Zoology. It works with communities, supports university students and schools in Manchester and beyond, and is a free, inclusive museum for all.

Since reopening after a major capital redevelopment in February 2023, Manchester Museum has gone from strength to strength. In its first year it more than doubled its visitor numbers. The Museum’s visitor base today reflects its communities and context – just under a third of visitors are under 25 and over a third are from the global majority.

As the University’s fundraising lead for Manchester Museum, you’ll be responsible for driving forward the Museum’s philanthropic fundraising strategy, working closely with colleagues across the Museum and our wider University fundraising team. You’ll unlock the potential of philanthropy at Manchester Museum – developing and nurturing relationships with people, networks, businesses and associations who have the ability to make significant gifts to support Museum priorities. Working closely with colleagues across the Museum and University, you’ll identify opportunities for philanthropy to play a key role in delivering the Museum’s mission. And you’ll develop creative and effective engagement, cultivation and stewardship plans that deepen prospect relationships and inspire future support.

Working in close collaboration with colleagues in areas like Trusts and Foundations, Legacies, Regular Giving, and Communications, you’ll identify opportunities to maximise fundraising income across Manchester Museum. You’ll work together to embed a culture of fundraising across the Museum – giving visitors, online audiences, supporters and friends the Museum the opportunity to play an active role in its future. You’ll also act as a key point of liaison between the Museum and the University’s fundraising team.

What you will get in return:

· Fantastic market leading Pension scheme.

· Excellent employee health and wellbeing services including an Employee Assistance Programme.

· Exceptional starting annual leave entitlement, plus bank holidays.

· Additional paid closure over the Christmas period.

· Local and national discounts at a range of major retailers.

As an equal opportunities employer we welcome applicants from all sections of the community regardless of age, sex, gender (or gender identity), ethnicity, disability, sexual orientation and transgender status.  All appointments are made on merit.

Our University is positive about flexible working – you can find out more here

Hybrid working arrangements may be considered.

Please note that we are unable to respond to enquiries, accept CVs or applications from Recruitment Agencies.

Any CV’s submitted by a recruitment agency will be considered a gift.

This vacancy will close for applications at midnight on the 8 October 2024.

Please see the link below for the Further Particulars document which contains the person specification criteria.

· save_altPSX-026773 - Philanthropy Manager FPs1(PDF,577KB)

Salary: £30,000 - £36,000

Hours: 40 hours per week; some out-of-hours working may be required, including weekends

Role type: Permanent, full-time

Start date: An immediate start is available, subject to DBS, and other pre-employment checks 

Location: Based at 1 Sutherland Street, Victoria, SW1V 4LD

Holidays: 25 days pro rata to be taken during quiet periods

Selection process: Interview with the Head of Premises and other panel members, along with a task-based exercise relevant to the role.

Welcome to Ada! 

At Ada our mission is to educate and empower the next generation of diverse digital talent.  We are a ground-breaking college working closely with industry to design and deliver an education that supports our students, especially those from disadvantaged backgrounds and young women, into highly skilled digital roles and to lead flourishing lives more broadly. We run a high-performing sixth form for those interested in tech as well as Higher Level and Degree Apprenticeships working with 30+ companies such as Deloitte, Expedia, Google and many others. 

The College has grown quickly since opening in September 2016 and we now have campuses in London and Manchester. We’re passionate about building a supportive, values driven environment for both our students and staff and this is where you come in!

We are looking for a professional and self-motivated individual, who could be looking to take the next step in their facilities management career with practical maintenance experience, a good understanding of health and safety in an education environment, excellent communication skills and the ability to be flexible. The ideal candidate will ensure that the College premises are maintained to a high standard to provide a safe and welcoming environment for our learners, staff and visitors.

We welcome applications from experienced Facilities Managers, and those looking to take the next step in their Facilities career.

Job Purpose

To manage the site of Ada’s London Victoria campus, 1 Sutherland Street, so that it is operating safely and efficiently. This involves liaising with contractors and suppliers to plan, coordinate and implement the inspection, maintenance and repair of the internal and external fabric of the building and any machinery or plant within the building. To be responsible for the Health and Safety compliance of the site and oversee the security of the premises to provide a safe and secure environment for all learners, staff and visitors.

Main duties and responsibilities

Facilities management

• Manage the opening and closing of the College for normal hours of operation
• For out of hours College events or venue hire, arrange for the opening and closing of the building and necessary services (heating, cleaning, equipment etc). Liaise with the wider premises team for cover arrangements for these out of hours events.
• Be the principal registered Key Holder, attend call outs and take appropriate action, put in place arrangements for dealing with emergencies which occur outside normal working hours.
• Work with the Head of Premises, and wider premises team, to put in place cost effective facilities management and cleaning contracts for the building and manage those contracts on an ongoing basis.
• Coordinate and implement routine inspections, repairs, redecoration/refurbishments of the College building, equipment and external environment, including annual, monthly, weekly and daily inspections.
• Investigate and report site issues promptly, providing possible solutions, obtaining quotes and initiating repair / maintenance
• Manage and supervise any building contractors undertaking work on the College’s premises. Ensure that any issues with contractors are promptly followed up.
• Work with the appropriate contractors to operate and maintain the building’s systems (e.g. heating and ventilation systems) to an effective standard
• Carry out minor repairs and practical jobs where this is within your expertise
• Plan and manage all room preparation requests for College events such as assemblies, meetings, industry projects/speakers and events and ensure that they are actioned in a timely manner.
• Establish and implement a key identification and management system for access to all College areas.
• Maintain inventories of College equipment (excluding IT equipment) including plant equipment

Security and Health and Safety

• Support the annual health and safety audit and ensure that routine health and safety checks are carried out and results recorded including:
  • portable electrical equipment
  • water risk assessment
  • fire risk assessment
  • fire call points and fire fighting devices
  • intruder alarms
  • emergency lighting
  • CCTV systems and warning alarms
• Ensure that health and safety regulations are complied with, including all necessary H&S signage, regularly reviewing the College’s procedures and ensuring that they are compliant.
• Implement Health & Safety Policy at all times, review and assess at regular intervals or as the situation or legislation changes.
• Responsible for site security from the start to the end of the College day including daily inspection of the site, monitoring CCTV activity and retrieving data when required.
• Ensure that appropriate areas are gritted or salted during adverse weather conditions and provide safe access to the College in the event of snow, ice or flooding.
• Be the College representative for the Police Liaison Officer

Other general duties

• Working closely with the Facilities Manager in our Manchester campus and wider Premises colleagues, ensure processes and procedures remain aligned across both sites.
• Remain contactable whilst on duty
• Monitor energy use, water consumption and waste and suggest improvements to support our sustainability agenda.
• Ensure that prior to going on leave, a full handover of keys and duties is given to the nominated cover person and handover upon return from leave.
• To maintain manual and computerised logs of work undertaken, records and information as necessary.

Other Requirements:

• Passion for Ada’s mission and in particular working with young people and adults to help improve their life chances
• A commitment to on-going personal development
• A willingness to work flexibly and, on occasion, where necessary, outside of normal working hours including weekends
• Suitable to work with young people and vulnerable adults in accordance with Government guidelines for safeguarding.

Duties and responsibilities of the post may change over time as requirements and circumstances change.

Person Specification

We are looking for someone who can demonstrate the following desired qualifications and experience, qualities and skills:

• Hold recognised training/qualifications associated with facilities management, or be willing to work towards facilities management qualifications
• Have at least two years relevant experience
• The ability to understand and apply regulations such as health & safety, manual handling, COSHE, Legionella etc.
• The ability to operate and understand electrical/mechanical systems.
• Risk assessment experience/qualification.
• Ability to perform the physical tasks required by the post including lifting, carrying and pushing various equipment.

• Ability to manage third party contractors professionally and get the best out of them.
• Good written and verbal communication skills in English with wide range of people from students to senior College staff and visitors
• Proficient in Google Workspace / MS Office
• A team player

Safeguarding

The successful candidate will be required to apply for a Disclosure and Barring Service (DBS) check when appointed to the post.

The postholder’s responsibility for promoting and safeguarding the welfare of children, young people and vulnerable adults with whom they come into contact, is to adhere to and ensure compliance with the College’s Safeguarding Policy at all times.

Equal opportunities

Ada. National College for Digital Skills recognises that equality of opportunity and the recognition and promotion of diversity are integral to its strengths. The following principles apply in respect of the College’s commitment to equality and diversity:

• To provide and promote equality of opportunity in all areas of its work and activity;
• To recognise and develop the diversity of skills and talent within its current and potential community;
• To ensure that all employees and prospective employees of the College are treated solely on the basis of their merits, abilities and potential without receiving any unjustified discrimination or unfavourable treatment on grounds such as age, disability, marital or civil partner status, pregnancy or maternity, race, religion or belief, sex, sexual orientation, gender, gender reassignment, trans status, socio-economic status or any other irrelevant distinction;
• To provide and promote a positive working, learning, and social environment which is free from prejudice, discrimination and any forms of harassment, bullying or victimisation; and
• To promote good relations between individuals from different groups.

Applicants with disabilities

Ada. National College for Digital Skills is keen to increase the number of disabled people it employs. We, therefore, encourage applications from individuals with a disability who are able to carry out the duties of the post. If you have special needs in relation to your application please contact us,

Sponsorship

Sadly, we are unable to offer sponsorship for this role so can only accept applications from candidates who have the legal right to work and remain in the United Kingdom.

How to apply for the role

Please complete our application form and email it to us by 11.00 on 3 October 2024.

The job description is designed to outline a range of main duties that may be encountered. It is not designed to be an exhaustive listing of tasks and can be varied in consultation with the post holder in order to reflect changes in the role or needs of the organisation.

All appointments are subject to a clear enhanced DBS and satisfactory references.

Thank you for your interest in the role and good luck with your application!

About us

We’re Breast Cancer Now, the research and support charity. We’re the place to turn to for anything and everything to do with breast cancer. However you’re experiencing breast cancer, we’re here. 

The brightest minds in breast cancer research are here. Making life-saving research happen in labs across the UK and Ireland. Support services, trustworthy breast cancer information and specialist nurses are here. Ready to support you whenever you need it. Dedicated campaigners are here. Fighting for the best possible treatment, services and care for anyone affected by breast cancer.

About the role

We’re looking for a self-motivated and driven public health, inclusion and awareness manager. This is an exciting time to join Breast Cancer Now and the public health, inclusion and awareness team as we continue to grow as a charity and our work across the UK. Your role will continue to help drive forward our team’s work, which is to empower patients and the public to play a full role in managing their own risk of getting breast cancer, diagnosing breast cancer earlier and improving their quality of life after a breast cancer diagnosis and treatment. Thereby reducing the risk of recurrence.

You’ll be responsible for managing and expanding the development and implementation of behaviour change programmes across the UK. This includes growing our public health talk programme for external organisations and specific partners.

You’ll work closely with the associate director, public health, inclusion and awareness to deliver public health activities as identified in our strategy and team plans and work across the wider directorate and organisation.

About you

You’ll be a self-starter with proven experience of developing and delivering public health and inclusion initiatives, campaigns, behaviour change projects and programmes. This includes community based and digital interventions. You’ll have strong experience in people and volunteer management.

A confident communicator, you’ll have experience of developing and delivering training programmes or public health activities in a community setting to diverse audiences. You’ll be able to develop and maintain positive relationships at a local level with external organisations and groups including those from under-represented communities. You’ll also have experience of managing and supporting volunteers.

Highly organised, you’ll have the ability to adapt to changing circumstances. Someone who can demonstrate initiative, undertake projects independently and see projects through to completion, including both the management and evaluation of projects.

Job description and benefits

Please download the job description and our attractive benefits package.

Primary location of role and hybrid working

This role is primarily based in our London office. Our hybrid working model allows you to work up to 3 days per week at home.

When applying

We hope you choose to apply for this role. To support your application, you’ll be asked to submit your anonymised CV and a supporting statement. Please refer to the essential criteria on the person specification and clearly provide as much information as you can with examples, to demonstrate how and where you meet the criteria. 

Our commitment to equity, diversity and inclusion

We’re committed to promoting equity, valuing diversity and creating an inclusive environment – for everyone who works for us, works with us, supports us and who we support.

Closing date: 9.00am on Monday 7th October 2024

Interview date: Week commencing Monday 28th October 2024 (face to face)

The Role

As the Senior Stewardship Manager at Social Mind you will be accountable for the overall delivery of our stewardship and community management services.

You will lead the strategic development of this service area helping to elevate our stewardship practices, ensuring they are closely aligned with the objectives of our charity partners and the evolving needs of their supporters.

You will lead and mentor our Stewardship Manager and their team, guiding them all in delivering exceptional supporter journeys and community management initiatives.

Your leadership will ensure that our stewardship approach is proactive, data-driven, and continuously optimised to enhance campaign performance and supporter satisfaction.

Background

Social Mind are experts at using social fundraising to drive income and engagement. From product innovation, journey design and campaign builds to virtual event management, we support charities in delivering successful campaigns at scale.

Our fundraising platform, Social Sync, aims to revolutionise the sector with integrated social fundraising campaigns and behavioural, omni-channel supporter journeys. We empower charities to raise more money through integrated Facebook and white label fundraising pages, build stronger relationships with sophisticated, personal journeys and we unlock supporter potential with meaningful insights.

Key Responsibilities

Campaign Delivery

• Strategic Stewardship Planning: Working collaboratively with the management team you will develop and implement a forward-looking stewardship strategy that aligns with our key objectives and the fundraising goals of our charity partners.
• Campaign Leadership: Work with the Campaign Manager to own the delivery and direction of stewardship in live fundraising campaigns, ensuring they meet or exceed income targets while delivering outstanding supporter experiences.
• Brand Protection: Ensure all stewardship activities are executed to the highest standards, safeguarding the brand and reputations of our business and our charity partners in every interaction.
• Performance Optimisation: Drive continuous improvement in fundraising outcomes by leveraging data insights, supporter feedback, and industry trends to inform stewardship and community management activities.

Supporter Experience

• Service Excellence: Establish and maintain high standards of customer service across all stewardship and community management activities, ensuring that all interactions reflect the values, goals and tone of our charity partners and meet agreed SLAs. You will also act as a subject matter expert on client calls working closely with our Customer Success team.
• Supporter Satisfaction: Monitor and analyse supporter feedback, responding swiftly to issues and opportunities to enhance the supporter experience.
• Safeguarding and Compliance: Ensure all stewardship and campaign delivery activities adhere to safeguarding protocols, data protection laws, and industry best practices, maintaining the highest standards of compliance and ethical conduct.
• Innovation in Stewardship: Identify opportunities for innovation within stewardship and community management, proposing new approaches to enhance campaign effectiveness and supporter engagement.

People Management and Team Building

• Leadership and Vision: Provide strategic leadership to the stewardship team, setting clear objectives, inspiring innovation, and driving accountability.
• Recruitment and Resource Management: Lead the recruitment and talent acquisition process to attract, select, and onboard top talent, ensuring the team is equipped with the skills and expertise needed to achieve strategic goals and that all campaigns are supported by a fully resourced team.
• Coaching and Development: Implement tactical coaching and mentoring that enable team members to develop within their roles and achieve their full potential.
• Performance Management: Oversee performance management for the stewardship team, ensuring that objectives and key results (OKRs) are aligned with both individual career development and organisational goals.

Skills and Knowledge

• Strategic Leadership: Proven experience in leading and executing strategic initiatives ideally within a fundraising or nonprofit environment.
• Fundraising Expertise: Deep understanding of fundraising principles, supporter engagement strategies, and the nonprofit sector.
• Customer Service Excellence: A strong track record of delivering exceptional customer service and managing stakeholder relationships at a senior level.
• Team Development: Demonstrated ability to build, lead, and develop high-performing teams, with a focus on coaching, mentoring, and professional growth.
• Data-Driven Decision Making: Expertise in using data and analytics to drive decision-making and optimise campaign performance.
• Compliance Knowledge: Strong working knowledge of Charity Law, Data Protection Law, The Fundraising Code of Practice, and other relevant standards across the UK.