Service manager jobs in Haywards heath, east sussex
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Team: Lifeline
Location: Remote with travel across the UK, approximately once per month (more frequent initially) to facilitate meetings, provide presentations and line management
Work pattern: 35 hours per week, Monday to Friday, 9am-5pm
Salary: Up to £49,655.50 per year
Contract: 12-month fixed term contract
Due to the nature of this role, this post is for women only and is exempt under Schedule 9 of the Equality Act 2010.
This role requires a basic DBS check.
We are the UK’s largest cat welfare charity. All over the country, our passionate employees, volunteers and supporters are using their kindness and expertise to make life better for millions of cats and the people who care for them.
Will you join us and make life better for cats?
Responsibilities of our National Lifeline Service Manager:
- lead the team to ensure the day to day running of our Lifeline service
- line management of the Lifeline Managers across the UK
- shape and manage any planned expansion of the project into new areas
- promote and develop the service across the sector
About the Lifeline team:
- Lifeline is a pet fostering service for anyone fleeing domestic abuse
- the majority of our referrals come from women fleeing domestic abuse via women-only services.
- the service places cats into volunteer foster homes on a temporary basis until their owners can be reunited with them.
- our team consists of a National Lifeline Service Manager, Lifeline Managers and Lifeline Caseworkers
What we’re looking for in our National Lifeline Service Manager:
- experience in leading teams
- experience of working with or on behalf of vulnerable adults/families
- excellent communication skills and ability to build strong relations
- ability to deal with sensitive situations and cope under pressure in an appropriate manner
- strong organisational skills and able to prioritise and manage workload
- project management skills
- a UK driving licence and access to your own vehicle or good access to public transport with connections across the UK
- strong IT skills including Microsoft Office
What we can offer you:
- range of health benefits
- 26 days’ annual leave plus bank holidays, increasing with length of service
- Salary Finance, which empowers you to take control of your financial wellbeing
- and much more, which you can learn about
Interested? Here’s how to apply:
Application closing date: 23 January 2026
Virtual interview date: w/c 16 February 2026
Applications may close before the deadline, so please apply early to avoid disappointment. Please note, applications received after the closing date may not be responded to.
If successful, your recruitment journey will include:
- anonymised application form
- video screening
- virtual interview
Please email us if you require any adjustments to be made for you to complete your application or to participate in the recruitment journey.
Registered Charity
501 - 1000
Making a better life for cats, because life is better with cats
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We currently have an exciting opportunity for a committed Christian* with building surveying and asset management experience and a heart for older people to be part of this vital and fulfilling position.
Reporting directly to the Director of Property Services, you will have a key role in ensuring the provisions of our selected properties are safe and comfortable and responding efficiently to repair needs and requests.
This role is part of the support function provided by our Support Office in London, however, you will be working remotely with regular travel across our various homes and schemes.
Read our job pack here for more information and about our beliefs and values here.
Responsibilities:
- Working with the Directors of Property, Finance and Operations to agree on maintenance budgets;
- Specifying, tendering, monitoring and supervision of building and refurbishment projects and planned preventative maintenance;
- Prepare reports in relation to ongoing and forecast work and budgets;
- Produce recommendations on future cost planning;
- Responsible for proper authorisation of orders, invoices, accounts, etc., in line with agreed policies;
Skills/Experience:
- Qualified building surveyor, architectural technician, project manager, quantity surveyor or similar qualification.
- Building defect identification and maintenance procurement and management;
- Property maintenance surveyor role;
- Facilities and asset management;
- Building project and repairs management;
- Able to prepare estimates, drawings and specifications for projects and project manage them.
- Computer literate and able to work in Excel, Word, etc.
- Team player;
- Self-motivated;
- Willing and able to travel extensively as the role requires;
- A clean driving licence, valid for UK driving;
*Applicants must be evangelical Christians (This role has an Occupational Requirement to be filled by a Christian under the provisions of the Equality Act (2010).).
Hours:
40 hours a week, usually worked over 5 days.
“On-call” cover is required to meet demands. Please get in touch for more information about working patterns.
Benefits:
- Remote working
- Company car provided if needed for the role
- 5 Weeks' paid holiday per year as well as bank and public holidays
- Employee assistance programme
- Perkbox
- Life Assurance
- Care Friends
- Birthday reward
- Long-standing service rewards
- Being part of our friendly staff team
- Pension scheme
- On-going training and support
- Flexible working pattern
— What our staff say about us: …“It is a friendly and welcoming place to work” … —
We are committed to having a diverse senior management team and we encourage applications from disabled and Black, Asian, and Minority Ethnic candidates, as these groups are underrepresented on our senior management team at present.
INDHP
Please note: this vacancy may close sooner if sufficient applications have been received so please apply as soon as possible if interested.
The client requests no contact from agencies or media sales.
Thank you!
Hours: 30–37.5 hours per week (4 or 5 days), Monday–Friday
Wealden Citizens Advice (WCA) is looking for a passionate and proactive Advice Services Manager to lead our Crowborough office. This is an exciting opportunity to support and empower local people, particularly those facing disadvantage, by ensuring they have access to free, confidential, and impartial advice when they need it most.
Wealden Citizens Advice is an independent local charity and part of the national Citizens Advice network. Each year, we help over 4,000 residents across Wealden through our offices in Crowborough, Hailsham, and Uckfield, as well as through outreach services and digital channels. We’re here for everyone – whatever the problem. From benefits and debt to housing, employment, immigration, and energy advice, we help people find a way forward. Our insights and research also influence change at both local and national levels.
Our vision is to make advice and information more accessible to everyone in Wealden — especially those in hard-to-reach or disadvantaged communities. By helping people understand their rights and access the support they’re entitled to, we promote wellbeing, community cohesion, and a fairer society.
As part of the Citizens Advice network, we are:
- Free, independent, confidential, and impartial
- Committed to equality, diversity, and inclusion
- Guided by integrity, compassion, and respect
- Dedicated to continuous improvement and community impact
You’ll lead the day-to-day operations of our Crowborough Advice Service, managing a team of around 30 volunteer advisers who deliver a high-quality, client-focused, multi-channel advice service. This is a varied and rewarding role for someone who thrives in a fast-paced, people-focused environment and is passionate about helping others.
- You’ll ensure effective service delivery across face-to-face, phone, text, and email channels
- Coach, develop, and support volunteer advisers to maintain high advice standards
- Oversee service quality, compliance, and performance targets
- Work collaboratively with our management team across Wealden to develop and improve services
- Contribute to local research and campaigns to address the root causes of client issues
We’re looking for someone who is:
- A motivational leader, able to inspire and support volunteers
- Highly organised, adaptable, and solution-focused
- Comfortable working collaboratively across teams and services
- Empathetic, approachable, and committed to delivering the best outcomes for clients
- Experience as a Citizens Advice Generalist Adviser or in the Social Care sector (minimum 2 years preferred but not essential)
- Experience managing or coordinating teams in an advice or community service setting
- A good understanding of equality, diversity, and inclusion in service delivery
- Strong IT and data management skills
Key Responsibilities
- Lead and manage the Crowborough Generalist Advice Service and associated projects
- Recruit, train, and support volunteers in partnership with our District Administrator & Training Team
- Oversee casework quality, performance, and compliance with Citizens Advice standards
- Ensure accurate recording of client data, case notes, and outcomes
- Maintain Health & Safety and Data Protection standards within the office
- Contribute to service development, audits, and research & campaigns work
- Support and participate in management team meetings and cross-office initiatives
What We Offer
- A supportive, inclusive, and friendly team culture
- Opportunities for professional development and ongoing training
- Flexible working arrangements (4 or 5 days per week)
- The chance to make a tangible difference in people’s lives every day
Wealden Citizens Advice is committed to equality, diversity, and inclusion. We welcome applications from all backgrounds and communities, and particularly from groups currently underrepresented in our workforce.
