Service manager jobs in london

Join our thriving Communications Team and help maximise the reach and impact of our messaging, growing awareness of lymphoma and engagement with our services and fundraising activities.

Digital Engagement Officer - Social Media
Based: Hybrid role, working between Aylesbury office and home
Hours: Full time - 35 hours, Monday to Friday
Salary: £26,000 to £28,000 per annum, dependent on experience
Contract: 12-month, fixed-term maternity contract

Are you looking to deliver impact with your creativity and communication skills? Do you thrive working in a fast-paced environment with a varied workload?

We are looking for someone to join our Communications Team to deliver the day-to-day running of Lymphoma Action’s social media channels. You’ll work to both source and create content (including video) as well as lead on the customer service element of our social media. You’ll also utilise your digital skills formatting our printed magazine into a digital version.

Applicants will need a can-do attitude, strong communication skills, a keen eye for detail and a creative flair. You’ll need to be a confident communicator, able to convey sometimes complex ideas both in written and video content.

This is the perfect role for someone who has:

• Experience of working and/or volunteering in a digital/communications role.
• Good understanding of how social media is used by an organisation, with experience of using different social media platforms.
• Excellent verbal and written communications skills and a creative ability to produce engaging digital content.
• Solid IT skills with the ability to use mobile apps confidently.

Lymphoma Action is an employer of choice, with staff receiving excellent benefits such as life assurance, an employee assistance programme, flexible working, generous holiday entitlement and enhanced entitlements to sick pay and paternity/maternity leave.

We are the UK’s only charity dedicated to lymphoma, the UK’s fifth most common cancer. We’ve been providing expert information and wide-ranging support for more than 35 years, helping thousands of people affected by lymphoma. We have developed a great working culture that focuses on our key values, as well as prioritising a creative, inclusive and supportive environment.

This is a hybrid role, offering the flexibility of office-based and home-working. Proximity to Aylesbury is essential, as the postholder will be required to attend the office a minimum of once a week and more frequently during the induction period, as needed for meetings or to meet the needs of the role.

Please note that applicants need to be resident in the UK and have the right to work in the UK.

Closing date: Monday 11 August 2025, 12pm
Interviews: Thursday 21 August in Aylesbury

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

We actively welcome applications that will help increase the diversity of our workforce, welcoming applications from those with disabilities and from minority groups and from different backgrounds and experiences.

No agencies please.

Responsibilities & Key Tasks

• Support a caseload of companions to reach their potential through both practical and emotional support.
• Tailor support plans to meet individual need - setting goals, assigning actions, working with other providers and considering the person’s holistic needs.
• Guide induction and exit processes for companions - to ensure that they understand the core principles of the offer at Emmaus and move on to long term, sustainable accommodation after us.
• Support with incident response - including anti-social behaviour, mental health concerns, challenging behaviour - using de-escalation techniques to manage behavior as it arises.
• Liaise with external providers such as the Community Mental Health Team, General Practitioners, DWP, probation, prisons and CAB to ensure specialist advice and guidance is sought where needed.
• Contribute to the planning and introduction of varied and meaningful activities for companions at Emmaus Hertfordshire.
• Ensure Safeguarding concerns are raised at the earliest opportunity through appropriate channels..
• Attend appointments online or in person with companions.
• Maintain accurate records in line with internal policy and with consideration for GDPR principles.
• Perform tasks to support the effective running of the community. Develop and maintain relationships with external providers.
• Participate in an emergency on-call rota to ensure 24/7 support is available for companions where needed.
• Provide written updates for key stake holders as well as for internal meetings.
• Attend team meetings, supervisions, reflective practice and training as required

About you:

We are seeking someone who is comfortable and experienced working in a small company or charity, understanding that our capacity and resources are limited. A 'can do' attitude and a motivated approach are essential. While direct experience with homelessness may not be necessary, you should have a solid understanding of the common challenges faced by those who have been homeless. Attention to detail is essential, as is the ability to identify and promptly address risks or safeguarding concerns. Empathy, attentive listening, and strong verbal communication skills are also key requirements. Proficiency with IT and the ability to maintain up-to-date records in our database are necessary. Additionally, you should have the tools to maintain your well-being in what can be a challenging but rewarding role. You will need to demonstrate and build the resilience required to work with individuals who may struggle to engage with services like ours and think creatively to encourage engagement. While practical experience supporting vulnerable adults is highly desirable, we are also interested in hearing from you if you have transferable skills and a willingness to learn, even if you haven't worked in the homelessness sector before.

We're looking for a kind, compassionate and resilient Support Worker to join our Hope House service in Slough

£26,208.00 per annum, working 40 hours per week.

Want to feel valued? You'll feel at home here.

Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
Staff work closely with Slough Community Mental Health Team (SCMHT) we also have a designated Occupational Therapist working along side supporting staff. Customers also attend Hope College which is facilitated via Slough Mental Health Team as part of their recovery process needed in preparation into independent living.
This is a great opportunity for any support worker to gain exceptional experience within the mental health field, based on the solid working relationship with (SCMHT) We have since implemented training directly from SCMHT to support staff with understanding Mental Health diagnosis and Managing Crisis with our customers in-house.

What you'll do:

- Undertake key-working responsibilities for a caseload assigned by the Team Leader/ Manager
- Undertake initial and continuous assessment of needs and potential risks and agree levels of support and actions
- Create support/action plans for providing appropriate services based on the assessment and reflecting the services and resources available
- Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation
- Develop and maintain links with all key agencies and service providers in the local community
- Empower customers to ensure they receive the service and benefits they are entitled to
- Undertake all administrative work and keep accurate and comprehensive tenant/customer records to professional standards
- Encourage and enable tenants to pay their rent and to ensure that rent accounts are managed effectively in conjunction with the Housing Management team
- Ensure that referrals are chased proactively so that properties which can be used to house those in need are filled as efficiently as possible
- Adhere to Look Ahead's Policies and Procedures
- Engage in learning and development activity to increase knowledge and skills
- Undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:

- Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
- Approachable and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Has a practical and logical mind and is naturally well organised
- Flexible
- Open to feedback and self development
- Thrives on change and enjoys dynamic diverse environments
- Is confident with high levels of self-esteem
- Is respectful, articulate and sensitive in style of communication
- Is essentially customer-focused
- Is motivated towards excellence and improvement of personal performance with a can do attitude
- Ability to cope positively with challenging and diverse behaviours

What you'll bring:

Essential:

- Up to NVQ Level 2/3 or equivalent or experience in the social care/charity sector

Desirable:

- Experience working in mental health

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
* We focus on Excellence and innovation.
* We are Caring and Compassionate.
* We are Inclusive and Trusted.
* We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Please see our website for the ful Job Description.

We’re an independent charity that gives you the power to speak up to stop crime, 100% anonymously. Whoever you are, wherever you live, from communities to companies. By phone and online, 24/7, 365 days a year.

We also share advice on how to protect the people you care about from crime, so everyone can feel safe.

We are looking for Contact Centre Agents to work 24/7 shifts. The role will involve ensuring that information received from the public is passed to the relevant agency accurately and securely, without any reference to the caller’s identity.

We welcome those with experience from a variety of backgrounds for this role, whether it be retail, office roles or otherwise.

Ideally, you will live in the London Boroughs of Sutton, Croydon, or neighbouring areas.

It is also essential that you have:



·good computer skills

·experience of working in an environment dealing with sensitive information

·experience of communicating well with others

·experience of working as part of a team

Contact Centre Agents must display honesty, integrity and reliability.

Are you an optimistic, solution-focused administrator with a ‘can do’ attitude who is looking to develop your career?

We are looking for someone to join the team on a permanent basis in our Supporter Care Administrator post, giving the opportunity to contribute to our fundraising goals and increase income to support St Mungo’s overall aims to end rough sleeping and homelessness for good.

Reporting to the Supporter Care Manager, you will work alongside a small team to take responsibility for the delivery of a high standard of customer care and operational support that ensures our supporters are at the forefront of everything we do. In this role you will:

• Import and process financial data and maintain the fundraising supporter database.
• Provide excellent customer service while managing enquiries, donations and complaints by phone, post and email.
• Work as part of the team to provide relevant admin support and contribute to the development and maintenance of team processes.

In this role you will be required to work flexibly for at least 2 days per week from our Central Office in Tower Hill, London. This allows for training, in person collaboration, team building, line management and other relationship building opportunities. We support a flexible approach to work with opportunities for agile working for the rest of your week; from home, or other St Mungo’s London or regional locations. 

About you

We are looking for a proactive individual who can demonstrate relevant experience of customer or supporter care administration and experience of using CRM databases such as Raisers Edge.

You will have strong organisation skills, a keen eye for detail, the ability to work independently and be able to prioritise a mixed workload. You will be a great communicator, able to build good relationships quickly with external supporters, internal stakeholders and have an interest in working collaboratively alongside a passionate team. 

Above all we are looking for inspirational, committed individuals who have a genuine desire to work with a charity that supports people to transform their lives.

St Mungo's are committed to creating a diverse and inclusive workplace. We strongly encourage applications from all under-represented groups.

How to apply

To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.

Please visit the st Mungo's website for more information and to apply. 

Closing date: 10am on 23 July 2025

Interview and assessments on: 6-7 August 2025

Mental Health Recovery Worker
Post no: 643
Salary: Actual salary: £7,975.08 (F.T.E £24,088.00)
Hours: 2x 6-hour shifts per week. 12.25 hours in total (Additional 1 hour for Reflective Practise)
Working Days: Fixed Wednesdays and Saturdays. 5:00pm – 11:00pm
Contract: Permanent
Working base: Luton

About Us:

Mind BLMK works across our communities to support positive mental health and wellbeing. Working closely with a range of partners, we offer a number of activities from our wellbeing centres and local venues to make a difference to the mental health and wellbeing of people in Bedfordshire, Luton and Milton Keynes, and our aim is to make sure that no-one has to face a mental health problem alone. 

About the Role

Our Recovery Lounges offer a safe, welcoming and non-judgmental environment outside of normal working hours for those who feel in mental distress or crisis. The role will involve assessing needs and offering one to one support to service users to enable them to begin the process of improving their mental health and wellbeing and to providing clarity on services and pathways available in the area. The role will be part of a larger Recovery Lounge team made up of Mental Health Recovery Workers, Peer Support Workers and volunteers.

Job Purpose

To support individuals to deescalate mental health crisis and improve mental health and wellbeing of patients in hospital. Promote Mind BLMK services through focussed 1:1s and structured crisis interventions.

Entitlements/benefits: 

• 25 days (pro rata) Annual Leave plus Bank Holidays (pro rata) 
• Auto-enrolment NEST pension scheme (employer contributes 3%, employee contributes 5%) 
• Optional Health Plan 
• In-house and external Learning and Development as appropriate for the role. 
• Flexible Working On request (in line with Mind BLMK policy on Right to Request Flexible Working) 

If you have a passion for working in mental health and possess the required skills, we would love to hear from you. 

Closedown: 5pm 29th July 2025

Interview dates: Group Interviews 4th August. Solo Interviews 5th August

Please note: We reserve the right to close this advert early if enough suitable applicants apply.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

Mind BLMK has been committed to the Mindful Employer charter and the Disability Confident Employer Scheme since 2008.

Please note: Mind BLMK follows Safer Recruitment practices and we are committed to safeguarding and promoting the welfare of children and vulnerable adults. Therefore all our roles are subject to an enhanced Disclosure and Barring Service (DBS) check.

No agencies please.

Head of Financial Planning and Analysis
£80,000 pa plus excellent benefits
London
Permanent, Full-time
Ref: TG654199

Tate is seeking a visionary finance leader with a recognised accountancy qualification and a strong track record in strategic leadership, operational excellence, and team development. This is a rare opportunity to bring your expertise to a world-renowned cultural institution at a pivotal moment of transformation.

We’re looking for someone who thrives in complex environments—ideally with experience in the public, cultural, or not-for-profit sectors—who can drive innovation, champion inclusivity, and help shape a sustainable financial future. If you're ready to make a meaningful difference through collaboration, creativity, and purpose-driven leadership, Tate is ready for you!

First-round interviews are scheduled for 31 July and 1 August 2025. Candidates progressing to the next stage will be invited to a second-round interview, with further details provided in due course.

Frequently, we receive a high level of applications and as such, reserve the right to close applications before the advert deadline. To avoid disappointment, we encourage you to apply as soon as possible.

Our jobs are like our galleries, open to all.

Tate offers a range of benefits, including 25 days annual leave entitlement, rising to 27 days pro rata after 3 years of service; an extra day off for your birthday each year; a cycle to work scheme; opportunities for blended and flexible working; free access to Tate exhibitions and other museums and galleries; Life Assurance; and a ‘Defined Contribution’ pension scheme with generous employer contributions. Successful candidates who are already members of the Civil Service Pension Scheme or have recently left the scheme may be eligible to remain as members of this scheme instead.

Closing date: 24 July 2025

Bid Writer

Location: Remote

Salary: £40,000 per annum

Working Hours: Full-time, 35 hours per week 

Benefits: 30 days holiday (including bank holidays and Eid al Fitr and Eid al Adha). 

Introduction 

Join All Ways Network (AWN) and play a central role in empowering grassroots Muslim organisations across the UK by securing critical funding and expanding sector capacity. 

Role Summary 

As our Bid Writer, you will strategically lead AWN’s fundraising support to grassroots primarily Muslim-led organisations. You will help shape the service and act as the primary advisor on grant funding, deliver high-quality bids, and build AWN’s capacity to increase the flow of resources into underserved communities. This is a chance to directly contribute to lasting social change for underrepresented Muslim communities in the UK. 

Key Responsibilities 

• Lead and support bid writing for grassroots organisations aligned with AWN’s priorities. 

• Write grant applications directly on behalf of multiple small grassroots organisations, ensuring proposals are tailored to each funder's priorities and the unique strengths of each group.

• Design and deliver training sessions, webinars, and 1-to-1 support on grant writing. 

• Build strategic relationships with funders, local councils, and second-tier organisations. 

• Promote AWN’s funding support services across networks and platforms. 

• Represent AWN at sector events and advocacy platforms. 

• Track and evaluate the impact of bid writing support to inform strategy, reporting, and learning. Use feedback from unsuccessful bids to build learning resources and improve future applications.

• Maintain accurate CRM records and reporting systems. 

• Any other duties deemed appropriate for the role. 

Person Specification 

• Demonstrated experience in writing successful bids or grant applications 

• Excellent written and verbal communication skills 

• Strong understanding of the UK charity and funding landscape 

• Cultural competency and understanding of issues affecting UK Muslim communities 

• Ability to work independently and manage multiple deadlines 

• Experience of working in small and dynamic teams 

• Proficiency in Microsoft 365, CRM systems and familiar with digital platforms 

• Experience delivering training or webinars 

• Established relationships in the UK funding or Muslim charity sector 

• Experience working in a start-up or small charity environment

This role is currently remote and we will expect some travel into London for planned in-person meetings.

Candidates will be shortlisted based on the experience outlined in their CV along with their covering letter and their responses to the pre-screening questions.

Closing Date: Friday 1st August 2025

Interviews in-person at City of London, UK - week commencing 11th August 2025. 

Mind in Brighton and Hove empowers and supports people who have experience of mental health issues in Brighton and Hove and West Sussex. Our Advocacy Services take action to help people say what they want, secure their rights, represent their interests, and obtain services they need.

We are seeking to appoint an Independent Mental Health Advocate (IMHA) in West Sussex. The role will be based at Langley Green Hospital in Crawley, with regular travel to other sites in West Sussex, including weekly visits to Meadowfield Hospital in Worthing and occasional visits to the Brighton office for meetings and training.

This role involves providing Independent Mental Health Advocacy, working within the framework of the Mental Health Act 1983 to support people to understand their rights under the Act and participate in decisions about their care and treatment across the area of West Sussex. The post requires an understanding of advocacy, experience of managing a client case load, excellent communication skills and the ability to establish and maintain effective working relationships with a range of professionals, whilst retaining independence.

In return, we offer a range of benefits including full induction, nationally accredited advocacy qualification and 29 days’ leave (pro rata) per year excluding bank holidays, 3% pension contribution and access to a 24-hour Employee Assistance Programme.

Full job details and an application pack can be found on our website.

Closing date: 9am on Tuesday 29th July 2025.

Interviews will take place on Tuesday 5th August at 51 New England St, Brighton BN1 4GQ. Alternative interview dates can be arranged if required. 

We are committed to equal opportunities and we value diversity in our workforce and aim to recruit a workforce that reflects the communities we serve. We encourage applications from everyone irrespective of age, disability (including experience of living with mental health issues), gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership and pregnancy and maternity.

All successful applicants are subject to Disclosure and Barring Service (DBS) clearance.

Harris Hill is delighted to be partnering with The Rochester Bridge Trust in their search for a Head of Governance and Communication.

The Rochester Bridge Trust is a historic and independent charity that has provided and maintained free-to-use crossings over the River Medway since 1399. Today, it continues this legacy with a net-zero approach and a strong charitable programme supporting engineering education, heritage, and the environment.

As Head of Governance & Communication, you will join the Senior Management Team and work closely with the Chief Executive (Bridge Clerk) to oversee a broad portfolio—including governance and trustee services, strategic communications, climate action, risk management, and organisational policy. You will be leading a small but dedicated team of professionals, ensuring high standards of performance, compliance, and delivery across your areas of responsibility.

Key requirements:

• Significant experience in a governance-focused role, including supporting Boards or Trustees at a senior level.
• Strong understanding of the legal and regulatory framework of the UK charity sector, including Charity Commission guidance.
• Excellent communication skills, with a track record of drafting policies, governance papers, agendas and minutes to a high standard.
• People management experience, with the ability to motivate and develop a team.
• Knowledge of risk, environmental reporting, or external comms is highly desirable, but not essential.

This is a rare opportunity to take a senior leadership role in an organisation that blends tradition with forward-thinking impact.

• Salary £65,000 per annum, plus great benefits.
• Working days Monday- Thursday, (office closed on Fridays)
• Permanent
• Location: Rochester, Kent. On site 4 days a week, with some flexibility to WFH in the future.

For more information, please submit your CV to

Please note, CVs are being reviewed on a rolling basis.

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

Hybrid – London and Home-based 
Location - Central London

Are you a strategic finance leader ready to shape and drive high performance in a complex, purpose-led organisation? We’re seeking an exceptional Associate Director of Finance to lead a talented team and embed a culture of financial responsibility, transparency, and best practice.

About the Role
This is a pivotal leadership role responsible for the full spectrum of financial management. You will lead and develop a committed finance team, champion operational excellence, and ensure robust governance and compliance across the organisation.

As a trusted partner to the Chief Operating Officer and senior leadership, you will:

• Provide strategic financial leadership, driving insight and clarity in decision-making.

• Lead group statutory and management reporting, ensuring accuracy, compliance, and commercial support.

• Oversee budgeting, forecasting, cashflow management, and investment planning.

• Ensure effective financial controls, risk management, and policy development.

• Build strong relationships with internal and external stakeholders, including boards, auditors, bankers, and investment managers.

• Inspire a culture of customer service, continuous improvement, and professional development within the finance team.

Key Responsibilities

• Actively contribute to Finance Board and senior committees, offering clear, data-driven insights.

• Oversee monthly management accounts, statutory reporting, and year-end audits.

• Lead budgeting and forecasting cycles, delivering clear, actionable outputs for decision-makers.

• Ensure robust management of the balance sheet, assets, cash, and investments.

• Support the development of financial systems and tools to improve efficiency and accuracy.

• Motivate and develop a high-performing team, fostering professional growth and excellence.

• Manage key supplier relationships, ensuring value, compliance, and strong performance.

About You

• We’re looking for a qualified accountant (minimum 5 years PQE) with:

• Proven experience in a senior finance role, ideally within a complex or group structure.

• Strong leadership capability with a track record of developing and managing effective teams.

• Commercial acumen and the ability to see the big picture while maintaining operational oversight.

• Excellent communication and influencing skills, with the ability to simplify complex data for diverse audiences.

• A collaborative and inclusive leadership style.

• Commitment to continuous improvement, professional excellence, and delivering results.

Desirable

• Experience within the not-for-profit sector.

• Experience working across multi-site environments.

• Previous involvement in systems improvement or implementation.

What’s on Offer

• Competitive salary and benefits.

• Hybrid working – home-based with London office presence and occasional travel to other locations.

• Opportunity to work in a values-driven organisation committed to inclusion, integrity, innovation, and making an impact.

If you're a strategic finance leader seeking your next challenge in an environment that values innovation, integrity, inclusion and real-world impact, we’d love to hear from you.

Apply now and help drive financial excellence across an organisation making a difference every day.

If you are imaginative, entrepreneurial, and able to persuade people and organisations to support one of the most important causes in the UK today, this could be the opportunity you have been waiting for. This is an outstanding opportunity to build your professional brand in a transformed organisation with ambitious plans for the future. 

To apply, please submit your CV on Charity Jobs describing your achievements to date in your career and email a short PowerPoint presentation (no more than 10 slides) outlining your motivation and experience to take on this role, to Holly Bell. Please also give Holly details of your earliest possible start date. 

Charity People is delighted to be partnering with a leading advice charity to recruit for their next Digital Communications Officer.

Since 1979, this charity has been supporting advice organisations by helping them to be efficient, competent and effective, and by campaigning for a policy environment that supports advice agencies and people needing advice. They are a small but mighty charity who support their members to provide advice to 2.8 million people in 2024 alone. They are working towards a world in which every individual, regardless of means, is able to access the advice they need in order to exercise their rights and deal with any legal and social welfare challenges they may face.

The Digital Communications Officer is responsible for developing and delivering dynamic digital content to inform, engage, and motivate diverse audiences, helping to raise awareness of the charity's work and the support they offer to the advice sector. The role will ensure a consistent voice across social media, websites, and email communications to enhance visibility, strengthen member and stakeholder engagement, and market benefits, products and services to customers, members and potential new members.

Contract: Permanent role
Salary: £27,365 plus Regional Weighting (up to £4,677 in London). All staff also receive £600 per year work from home allowance
Location: Hybrid role which will be predominantly home-based with some travel and meetings in London
Hours: Full-time, 35 hours per week with flexible working options fully supported
Closing date for applications: Thursday 7th August
Interviews: Interviews will be held in person at the charity offices in London on the 21st and 22nd August with travel reimbursed

As Digital Communications Officer your core responsibilities will include:

• Creation of engaging, accessible and inclusive digital content to promote the charity's services and campaigns, upholding their brand identity across all digital channels.
• Filming, photographing, creating, and scheduling organic and paid digital media content.
• Collaboration with internal and external stakeholders to tell impactful, human-centered stories from members and stakeholders.
• Leading on social media strategy and daily activity across social media platforms, identifying opportunities for storytelling and member engagement.
• Maintaining, improving and optimising the charity's websites using WordPress, ensuring SEO optimisation and user-friendly design.
• Support on the delivery and tracking of the charity's annual communications plan across target audiences.
• Creating and maintaining resources such as; news posts, articles, case studies, infographics, images, vlogs and blogs for the website.
• Support with email communications including newsletters and email communications using tools like Bee Pro and Marketing Cloud.
• Identification and implementation of improvements to enhance marketing effectiveness; including staying up-to-date with the latest trends, innovations and practices in web design and digital communications.
• Provision of analysis and reporting to support decision-making, collaborating with colleagues to maintain data quality.
• Conducting market research and gathering member and customer feedback to inform future marketing strategies.
• Analysis of digital performance using tools like Google Analytics, Hootsuite Meta Business Suite, and Marketing Cloud Account Engagement email reports to inform strategy.

We'd love to hear from candidates with the following skills and experience:

• Strong experience in a digital communications or marketing role, ideally in a similar sized organisation with a social purpose. Commercial B2B experience is desirable but not essential.
• Proven ability to plan and deliver digital campaigns across social media, websites, and email.
• Strong copywriting, editing and storytelling skills with a flair for creative communication.
• Experience creating a range of digital content including video, infographics and blogs.
• Confident using digital communications tools including Hootsuite, WordPress, Salesforce or other CRM, and ideally Marketing Cloud Account Management
• Strong analytical skills with the ability to use data to inform decision making.
• Excellent organisational skills and the ability to manage multiple priorities.
• A collaborative approach with strong interpersonal skills and stakeholder engagement experience.
• A commitment to social justice, equity, diversity and inclusion.

If you're interested in hearing more about this opportunity, please send your CV to Alice Wood at Charity People in the first instance. 

Charity People is a forward thinking, inclusive organisation that actively and deliberately promotes equity, diversity and inclusion. We know organisations thrive when inclusion is at the forefront. We evidence our commitment by matching charity needs with the skills and experience of candidates irrespective of background e.g. age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we believe that greater diversity leads to greater results for the charities we work with.