Service Manager Jobs in Marylebone, Greater London

Key Details

Salary: £68,000 per annum with generous benefits including 25 days annual holiday plus public holidays, enhanced pension contribution, private medical health insurance, life assurance, and flexible/hybrid working.

Hours: 35 per week over 5 days. 

Contract type: This is a full time permanent role. The role is advertised as “full-time”.

Location: Hybrid working with office in central London and options for flexibility to work from home. The postholder will be expected to attend our central London office regularly - minimum of 2/3 days a week.

About the Role

This Legal Manager Group Litigation role will report to the Legal Director with day-to-day responsibility for sourcing,scoping, developing and running Good Law Project’s group litigation cases and projects and for working with the team to build successful campaigns.
 

The link to our job pack which includes the full job description, personal specification, Good Law Project values, and structure chart can be found below.  Alternatively, click "Apply via Website" to view the job pack on our website.

What we're looking for

• Qualification as a solicitor or barrister in England and Wales (practising or non practising). 

• Five years experience of working in a legal environment (including training contract or paralegal work).

• At least five years group litigation experience with the ability to manage multiple projects at once.

• Understanding of the economics of group litigation.

• Interest in social change and how the law can be used to deliver it.

• Committed to Good Law Project’s vision of what a better world looks like.

• Experience of leading and managing junior members of staff. 

What we do

• Good Law Project (GLP) is a not-for-profit campaigning organisation which holds power to account and fights for a fairer, greener future. We believe in people-powered justice.

• We had a primary role in overturning the prorogation of Parliament in 2019. We successfully challenged the Government’s operation of a fast track ‘VIP lane’ for awarding lucrative PPE contracts to those with political connections and our campaigning played a key role in the Met Police opening an investigation into Boris  Johnson over the Partygate scandal. In July 2023, we forced the Government to accept that its flagship Net Zero strategy is unlawful and to develop a better plan.

• Our close-knit team of staff work across three core areas: campaigning, legal and operations. We are nimble and reactive to external events which means Good Law Project suits people who thrive in a fast-paced, at times quite pressured environment. You must share our passion for upholding democracy, protecting the environment and ensuring no one is left behind. Our culture is one of openness and innovation which encourages all staff to pitch ideas and influence the organisation’s direction. We are brave, honest and decisive – those are Good Law Project’s values. We recognise the value of our employees, individually and collectively, and are committed to investing in their welfare and development.

• See our website for more about what we do.

How to Apply

To apply for this role, click on "Apply via Website" to be redirected to our website where you will be asked to complete an online application form and upload your CV.

Contact

If you have any questions about this role, please email the contact details in the job pack below. Or click "Apply via Website" to view our contact details on our website.

About the Role:

As a Specialist Multiple Disadvantage Worker, you will be responsible for delivering targeted, person-centred interventions for individuals within SHP’s Camden Adult Pathway Hostels. Your role will involve holding a designated caseload and working closely with the wider client group through our in-house recovery programme. With a strong focus on harm minimisation, dual diagnosis, and strengths/recovery frameworks, you’ll help to empower service users to make positive changes and progress towards independence.

This is a unique role that requires you to build relationships of trust with service users, many of whom have faced significant barriers such as mental health challenges, substance use, and complex trauma. Your support will enable them to access crucial assessments, interventions, and treatments, enhancing their ability to utilise external statutory and community resources. You will also provide guidance and best practice standards to Project Workers, helping to set a benchmark of excellence in delivering complex needs support.

Key Responsibilities:

• Provide specialist interventions and personalised support for service users, including those with complex needs such as mental health issues, substance use, and physical health challenges.
• Develop and implement person-centred support plans, monitor individual progress, and ensure best practice is adhered to within the service.
• Work dynamically with service managers, project workers, and other professionals within the Camden Accommodation Pathway to deliver tailored interventions and improve outcomes for service users.
• Foster proactive working relationships with Adult Social Care, Health, Mental Health, and other specialist providers to improve access and opportunities for service users.
• Advocate for service users with experience of rough sleeping, helping them access the necessary assessment, intervention, and treatment to achieve recovery and maintain stability.
• Facilitate group work and support the in-house recovery programme, promoting a holistic approach to recovery and independence.

About You:

• Demonstrable experience working with individuals facing homelessness or complex needs, such as mental health challenges, substance use, and physical health issues. Experience in residential or accommodation-based services is a plus.
• A strong understanding of the health and social care sector, including how to navigate between and across specialties. A deep understanding of the barriers service users face on their journey towards independence, such as domestic violence, anger management, and learning impairments.
• Excellent person-centred engagement skills, group work facilitation, and the ability to manage complex caseloads. Strong team-working skills with the ability to collaborate effectively with other professionals.
• The ability to create, develop, and implement support plans, with strong time management skills and the ability to work independently, prioritise competing demands, and maintain high standards.
• A passion for supporting some of the most vulnerable individuals in our society and the resilience to work within a challenging but rewarding environment. You will also have the ability to critically reflect on your own practice and continuously strive for improvement.

About us:

At Single Homeless Project (SHP), we believe that everyone deserves a place to call home and the opportunity to lead a fulfilling life. We support individuals across London, helping them overcome homelessness and complex challenges through tailored support, accommodation, and advocacy. Each year, we make a real difference in the lives of over 10,000 single Londoners.

By joining us as a Specialist Multiple Disadvantage Worker, you’ll be part of a compassionate and forward-thinking organisation that prioritises innovation, professional development, and the wellbeing of both staff and service users.

If you are passionate about working with people facing multiple disadvantages and want to contribute to a charity that’s leading the way in homelessness prevention and recovery, apply today! This is more than just a job; it’s an opportunity to be part of a supportive, collaborative, and driven team that’s dedicated to making a lasting impact on people’s lives.

Important info:

Closing date: Sunday 13 October at Midnight

Rounds of Interviews: From Tuesday 22nd October

This post will require an Enhanced DBS check to be processed for the successful applicant.

Why work for us?

At CARE International UK we affirm the dignity, potential and contribution of participants, donors, partners and staff. Our actions are consistent with our mission. We are honest and transparent in what we do and say and accept responsibility for our collective and individual actions. We work together effectively to serve the larger community. We constantly challenge ourselves to the highest levels of learning and performance to achieve greater impact.

At CARE International UK, we are committed to creating a workplace that fosters innovation, collaboration, and personal growth. We believe in making a difference and offer you the opportunity to contribute to impactful humanitarian work. Our supportive environment, emphasis on professional development, and dedication to diversity and inclusion make CARE an exceptional place to advance your career.

We are seeking a Risk and Internal Audit Manager to lead our risk management and internal audit initiatives. This critical role involves developing a robust risk management framework, conducting thorough internal audits, and ensuring compliance with donor requirements. The successful candidate will demonstrate an understanding of humanitarian issues and standards, including codes of conduct and accountability principles, and possess a working knowledge of French or Spanish. Exceptional communication skills and the ability to influence stakeholders are essential.

About you

You are a highly skilled professional with a Chartered Institute of Internal Auditors (CIA) certification or a full CCAB qualification (e.g., ACA, ACCA). Your extensive experience in risk management and internal audit, particularly within an international NGO or a similar environment, equips you with the necessary expertise to excel in this role. You are a strategic thinker with excellent communication skills, capable of engaging and influencing stakeholders at all levels. Your analytical prowess and problem-solving abilities, combined with your self-motivation and proficiency in Word, Excel, and PowerPoint, set you apart.

About the role

As the Risk and Internal Audit Manager, you will play a pivotal role in fortifying our organisation by overseeing both risk management and internal audit operations. You will develop and manage CARE International UK’s risk management framework, maintain and update the organisation’s risk register, and provide regular risk management reports. You will also develop and execute an annual internal audit plan, ensuring compliance with recognised auditing standards. Your role involves coordinating with various CARE entities and overseeing specialist audits in areas like cybersecurity and GDPR. International travel will be required to support CARE International UK funded programmes.

About CARE

CARE International is one of the world’s leading humanitarian and development charities. We fight poverty and injustice in the world’s most vulnerable places.  We save lives in disasters and conflicts. We stand with women, girls and their communities to achieve lasting change for a better future.

Diversity and Inclusion Statement

CARE International UK is committed to creating a diverse, inclusive, respectful and safe work environment where all persons are treated fairly, with dignity and respect. We are committed to dismantling harmful and oppressive structures of power and accordingly centre gender equity in our work to save lives, fight poverty and achieve social justice. The post holder agrees to promote and uphold these principles. 

CARE International UK operates fair, transparent and non-discriminatory recruitment practices and actively encourages applications from candidates from a variety of backgrounds, and with a range of skills and experiences. We are particularly interested to hear from candidates from Black and minoritised communities, LGBT+ candidates and disabled candidates. 

CARE International UK is a disability confident employer. As part of our commitment to disability inclusion we guarantee interviews to disabled candidates who meet the essential criteria for the role. To be considered under the Guaranteed Interview Scheme please complete the relevant section in the online application form. If at any stage of the recruitment process you require reasonable adjustments, including a copy of the recruitment pack in large print or an alternative format, please contact our HR Team (contact details provided in the recruitment pack).

Safeguarding

CARE International UK has a zero-tolerance approach to any harm to, or exploitation of, a vulnerable adult or a child by any of our staff, representatives or partners. Recruitment to all jobs in CARE International UK includes, in particular, criminal record checks and the collection of relevant references. Safeguarding our beneficiaries is our top priority in everything we do.

To Apply:

To apply, please visit our website, download and read the Risk and Internal Audit Manager Recruitment Pack, including the Job Description and Person Specification. Applications are completed online. If you require a copy of the recruitment pack in large print or an alternative format please contact our HR Team (contact details provided in the recruitment pack). Please note, Curriculum Vitae’s (CVs) will not be accepted.

Closing date:  30 September 2024 at 11pm

Interview date:  Week commencing 7 October 2024

Lewisham Local connects the community to give, share and work together to create happier and healthier communities. We are growing and want to engage local people to give their time, money and skills to make a difference in Lewisham.

You will lead an exciting and unique local giving programme, engaging new communities of givers, leading impactful campaigns to raise awareness of the good causes and needs in Lewisham and develop a legacy of local giving in Lewisham.

Main Duties and Responsibilities

· Work closely with the Committee and key stakeholders focusing on a shared vision, mission of Lewisham Giving and to successfully deliver the strategy.

· Produce an annual plan of work that sets out the key priorities and activities for Lewisham Giving and is approved by the Committee

· Proactively establish and nurture a network of businesses, residents, community organisations, and individuals who will contribute time, money, skills, opportunities and connections to ensure a sustainable Giving model for Lewisham.

· Commission or carry out research as necessary to understand unmet need and inform plans to maximise impact.

· Further develop the giving model for Lewisham through co-design with residents and other relevant agencies and monitor and report on their impact.

For futher information please refer to the full job description and person sepcification attached below.

Rolling interviews

There is no closing date as we aim to interview the candidates who meet the criteria in the JD on rolling basis.

About the recruitment:

We are committed to our staff team reflecting the diversity of the communities we serve and strongly welcome applications from minority communities.

Shortlisted candidates who outline their skills and experience in the 2-page covering letter that matches the essential criteria will be interviewed. Two references from the previous and current employer will be taken up for the successful candidate, and where necessary employers may be contacted to gather further information.

We are committed to the safeguarding of vulnerable adults and children, where appropriate may require the successful applicant to undertake a check from the Disclosure and Barring Service.

Philanthropy Manager 

Job Description and Person Specification 

Reporting to: Head of Philanthropy in the Fundraising Team 

Location of Work: Home based. The post holder will be expected to travel to meet donors, travel to away days and team meetings in London. The role may involve some irregular travel throughout England and Scotland. Expenses will be paid in line with our Travel and Expenses policy. 

Contract Type: Ideally full-time, 35 hours per week, although part time / flexible hours may be considered. The role may require occasional evening and weekend work  

Contract Length: Permanent

Salary: £37,500 

BACKGROUND 

Magic Breakfast is a registered charity that exists to make sure no child or young person is too hungry to learn. We provide nutritious breakfasts and expert support to primary, secondary, ASN/SEND schools and pupil referral units in disadvantaged areas of England and Scotland. Providing a daily school breakfast ensures that every child and young person feels included, equal and set up for success. Magic Breakfast works to be part of the solution to end child morning hunger for good through our campaigning, research and advocacy work with politicians and decision-makers. 

This is an exciting time to join Magic Breakfast if you wish to make a difference to the lives of children. We are expanding our team to meet the challenge of ending child morning hunger, both for now and for good. 

JOB PURPOSE 

Magic Breakfast’s mission is to end child morning hunger in the UK now and for good the Philanthropy team’s role is to develop and deliver the charity's high net worth individual giving programme in line with Magic Breakfast’s strategic priorities to enable our organisational growth against our mission. 

We are seeking to grow income through further cultivation and stewardship of our potential and existing donors. Our High Value Giving teams are forecast to collectively raise £5.1m in 2021/22, up from £4.6m two years ago in 2019/20. The team includes partnerships with charitable trusts and foundations, corporate organisations, and high-net-worth individuals. 

Reporting into the Head of Philanthropy, this role will have a particular focus on ensuring that Magic Breakfast is offering the highest quality of donor care from start to finish, and building and developing our prospect pipeline.

We’re looking for a proactive person with excellent relationship building, cultivation, solicitation and stewardship skills as we seek to build our prospect pool, enhance or supporter journey and achieve our ambitious fundraising targets.

The Philanthropy Manager will have the opportunity to be innovative and creative, to create and test impactful donor journeys and engagement opportunities so Magic Breakfast’s supporters feel valued and can understand the transformational difference they are making to hungry children and their learning in the UK. 

KEY RESPONSIBILITIES  

Income generation and donor stewardship and prospect development 

• Manage your own portfolio of donors, providing excellent stewardship and strategies to uplift and secure multi year donations 

• Work with Corporate, Trusts and Individual Giving teams to identify potential major donors and high value regular givers within Magic Breakfast’s donor portfolio and implement plans to develop these relationships; 

• Work with the Head of Philanthropy and Prospect Researcher to build a Philanthropy prospect pipeline 

• Write accurate, inspiring and compelling fundraising propositions and reports for potential and existing major donors 

• Review and make recommendations for improvement of our existing donor journey, building a calendar of engaging content and touchpoints throughout the year. 

• Lead on devising, developing and organising bespoke events for donors and prospects 

• Complete timely event reviews to improve and inform future decision making and planning.

• Work in partnership with the wider fundraising teams to provide excellent supporter care to all event attendees and stakeholders. 

• Support the Head of Philanthropy to build relationships with senior volunteers to garner their support with hosting and supporting events to connect us to, and unlock, their networks. 

• Use our CRM database (Salesforce) to log KPIs, project and reconcile finances and manage supporter relationships 

• Use KPIs to adapt strategies and drive activity 

• Be responsible for ensuring an up-to-date bank of engaging content and materials for existing partners, including but not limited to, commissioning video content, compiling reports and building case studies. 

• Scan the external environment for trends, insights, ideas and best practice that could benefit the High Value Giving teams and Magic Breakfast’s work, making recommendations for improvements and leading on opportunities as they arise.

Internal 

• Work with wider Fundraising team to help create and deliver cross departmental  events, and identify referral opportunities (to Trusts and Corporates) 

• Develop strong relationships with Service Delivery and Policy and Engagement colleagues, involving them in meetings with donors where appropriate to strengthen those relationships and engage them further 

• Work with Service Delivery to identify, plan and co-ordinate school visits for donors and prospects 

Financial processes, reporting and due diligence: 

• Ensure all donations are thanked and recorded in a timely way, and logged accurately on salesforce 

• Support Head of Philanthropy in accurately forecasting philanthropy income for each financial year, and ensure forecast income is updated monthly. 

• Contribute 

•  to the philanthropy budget and goal with wider awareness of org and F&D goals 

• Work with Prospect Researcher to ensure all due diligence checks on donors are completed, and that they meet our criteria in our ethical fundraising policy, flagging any risks upwards for resolution. 

General 

• Contribute to team meetings, sharing best practice and supporting team members where necessary 

• Help to maintain a positive working environment; keeping the vision of Magic Breakfast at the heart of everything we do 

• Uphold a culture that keeps children and young people at the heart and encourages openness, collaboration, bravery, compassion and a solutions-focussed approach 

• Work collaboratively across the organisation more widely to build good working relations across the organisation and provide ad-hoc support to other teams and members of staff 

• Adhere to all Magic Breakfast policies and procedures 

• Ensure that all activity is compliant with current legislation, GDPR and child safeguarding requirements (training provided) 

• Participate in occasional work-related events at external venues and perform support related activities, as required. Be willing to undertake occasional work outside of regular office hours and UK travel 

• Undertake any other duties commensurate with the role 

PERSON SPECIFICATION 

Knowledge and Experience 

• Experience planning and managing meaningful donor cultivation and stewardship events to achieve strategic objectives 

• Experience delivering Gala or large special events with proven financial results 

• Experience of managing income and expenditure budgets 

• Experience of working with external event operations crews and contractors

• Experience of management of event and volunteer staff 

• Experience of upward management and working with senior volunteers / Trustees 

• Knowledge of high value fundraising techniques covering corporates, trusts and major donors, including a clear understanding of the needs of the supporter journey 

• Experience of using a fundraising database (ideally Salesforce) 

• Up to date knowledge on Code of Practice and Data Protection Act and commitment to keeping up to date 

Skills and Abilities  

• Highly organised with attention to detail, and an ability to work autonomously and be a confident decision maker in a fast-paced environment

• Effective and thoughtful verbal and written communication skills 

• Experience of managing a varied workload and balancing conflicting priorities to meet deadlines 

• Excellent interpersonal skills and the ability to deal sensitively and diplomatically to collaborate with multiple stakeholders, both internal and external 

• Ease with using IT packages such as Word, Excel, Outlook, and PowerPoint, and presenting in a format that meets the needs of colleagues

• Ability to keep accurate and up to date records, sharing information as and when appropriate 

• Ability to adapt existing processes to meet the needs of the organisation

• Skilful management of risk and opportunities with ability to escalate appropriately 

• An understanding of Health and Safety regulations and other regulations as they apply to events 

Other  

• Passion and commitment to Magic Breakfast’s aim of alleviating morning hunger as a barrier to learning for children in the UK. 

• Share Magic Breakfast’s commitment to Diversity, Equality and Inclusion within the workplace. 

• Willing to travel within the UK occasionally for meetings and other events (Covid permitting). 

• Experience of working for a charity, especially in the area of children and young people, desirable but not essential.

WHAT WE OFFER

At Magic Breakfast we value our employees and work hard to develop offer a supportive, respectful culture which enables everyone to bring their whole self to work.

Please click below for our job pack

APPLICATION PROCCESS

Should you wish to discuss the role before applying please email our People and Culture Team, hr @magicbreakfast .com

Shortlisting - 30th September – 2nd October

Interview 1 - 8th and 9th October

Interview 2 - 15th and 16th October

We reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately, once a vacancy has closed, we are unable to consider further applications.

About the role

We are seeking a Branch Development Manager to develop the support provided for Headway volunteer-led branches across the UK including with volunteering, policies and processes and best practice to ensure a high-quality service for acquired brain injury survivors.

You will drive innovation to deliver sustainable volunteering opportunities that contribute towards the ongoing success of the Headway network, ensuring acquired brain injury survivors can access the support they need within their own communities.

About you

We’re looking for someone with experience of volunteer engagement and development.

You will ideally have:

• A good understanding of the opportunities and challenges facing community-based voluntary organisations at a UK-wide level
• Outstanding organisational and project management skills, able to operate at a strategic level
• Experience of building relationships and partnership working within the third sector
• Knowledge of the legal, financial and governance framework within which third sector organisations operate
• A passion for supporting brain injury survivors, carers and families and the charities that support them

The full role profile and person specification is available to download below.

Benefits

 As a staff member at Headway UK, you’ll have access the following range of benefits.

Financial Security

• Pension - You will be automatically enrolled into the People’s Pension, with Headway contributing between 3–6% dependant on your contributions
• Occupational Sick Pay Scheme – Increasing with length of service.
• Death in Service Benefit - You’ll have the security of knowing if anything happens to you your loved ones will be provided for

Flexible Working

• Remote working
• We understand that a healthy work-life balance is essential for our team to thrive. Headway offers flexible working arrangements, promoting well-being and ensuring you can take care of yourself while you care for others.

Wellbeing

• You’ll benefit from a fully comprehensive 24/7 Employee Assistance Programme including access to counselling services.
• Eye Test Vouchers
• Mental Health First Aiders

Holidays and leave

• You’ll get 25 days leave incrementally increasing to 30 days based on service plus Bank Holidays.

Benefits

• You’ll have access to a range of shopping and lifestyle benefits and discounts through our IMHR Plus Privilege membership.

 This is an exciting time to be joining Headway and your chance to play a key role in the next chapter of our history.

If you would like to discuss the role, please feel free to contact Marie Peacock, Head of Network.

 About Headway – the brain injury association

Every 90 seconds, a person is admitted to hospital in the UK with a serious brain injury. It can affect anyone at any time. When it does Headway is here to help.

Headway is the UK-wide leading charity working to improve life after brain injury. We are passionate about helping people to rebuild their lives, relearn lost skills and regain independence.

We know that with the right help, at the right time, there can be life after brain injury. In addition to providing direct services to those affected by a brain injury and campaigning to raise awareness of this often-hidden disability, Headway UK supports a network of 119 local organisations who support people with brain injuries, their families and carers, within their local communities.

The services provided by each one of these independently run Headway groups and branches vary depending on local needs. They each provide a lifeline to brain injury survivors, carers and family members they support.

Safeguarding

 At Headway we are committed to the safeguarding and welfare of vulnerable adults. We expect all our staff and volunteers to share this commitment. We follow best practice as set out within the Care Act 2014. All successful applicants will be subject to safer recruiting procedures and will be required to complete mandatory pre-employment checks including a DBS check and two satisfactory references.

Equality, diversity and inclusion

We recognise, value and champion diversity and inclusion. We want to ensure our staff population reflects the diverse service users that we support. For us diversity and inclusion is about building happy teams, full of people that want to learn and be inspired by each other, by our different experiences and backgrounds. Inclusion means providing the people we recruit with opportunities and valuing everyone’s contributions and perspectives.

We are also committed to removing barriers for applicants with a disability during our recruitment process, upon appointment and as an employee.

Please don’t hesitate to contact Marie Peacock, Head of Network if you need support with the application or you would like a chat about what it’s like to work with us.

Thank you for your interest in Headway and we look forward to getting to know you!

Next steps

• Closing date: Sunday 29th September 2024
• Shortlisting date: Week commencing 30th September 2024
• Interview: 10th and 11th October 2024

Headway is an equal opportunity employer.

Registered Charity No: 1025852

No agencies please

About Citizens Advice Elmbridge West

We are based in the town centre of Walton on Thames, with easy access to Walton railway station. We are members of the National Association of Citizens Advice and hold the AQS Quality Mark for Generalist Advice and are approved by the Financial Conduct Authority for Debt Casework.

We value diversity and aim to develop a team of trustees, staff and volunteers who reflect the community we serve. We are committed to putting the community at the heart of everything and we do so we can help anyone in the area to find a way forward.

The role

An exciting opportunity has arisen for someone with great interpersonal skills and an advice background, to manage our advice services.

The successful candidate will be responsible for the day-to-day delivery of advice services including oversight of training, supervising the quality of advice given and managing the performance of staff and volunteers. This busy and varied role will rely on your ability to bring out the best in the team as well as to ensure the highest quality of advice across our many and varied projects.,

You will be part of the Senior Management Team, inputting into the running of the office. You will ensure new initiatives are implemented smoothly and that volunteers, staff and supervisors are appropriately supported and developed.

What we give our staff

• Fantastic opportunities to develop a career in the voluntary sector
• Excellent training opportunities
• An organisation that is committed to its employees, valuing their knowledge, creativity, and flexibility.
• A pension scheme with an employer contribution of 6%

About MediCinema

MediCinema is a unique national, UK registered charity that improves the wellbeing and enriches the quality of life of NHS patients, their families and carers through the power of the shared cinema experience and the magic of film. We achieve this by building and running cinemas in hospitals and places of care equipped with space for beds, wheelchairs and medical equipment, and providing free films and activities for patients of all ages. Our services help to improve emotional, mental and physical health, reducing isolation, anxiety and stress, and increasing patient resilience to help them cope with what they’re going through.

Our purpose-built in-hospital cinemas are designed to accommodate patients in hospital beds and wheelchairs, on drips or with monitors. MediCinema provides a warm, welcoming and safe place that enables patients to escape the ward and have much needed breathing space - to have quality time together with loved ones, connect with the wider world, and forget their pain. From all our impact evaluation and with over 24 years’ experience, we know this equips people with the tools to navigate the stress and difficulties that come with illness, to create positive memories, positive healthcare experiences, and to help build resilience.

The Role

We are looking for a Deputy Cinema Manager to join the existing team at the Chelsea&Westminster Hospital in London, working closely with CW+, the official charity of Chelsea and Westminster Hospital NHS Foundation Trust. The roleholder will also be required to provide cover to our other London-based MediCinemas at Guys and St Thomas’s Hospitals.

The post-holder will work with the Cinema Manager and the team of nurses and volunteers who support our MediCinema, and will work closely with them, the hospital, and with central office operations team to prepare for and run successful film screenings each week.

We run 4 regular inpatient screenings each week which includes evenings and weekends. The roleholder will be required to work on a shift pattern to include weekends and evenings each week. There will also be a programme of additional Tailored and Personal screenings on top of these regular inpatient screenings. 

The role offers a unique, exciting and extremely rewarding opportunity for someone interested in a service delivery role at the heart of our charity, involving direct contact with the patients and families we support.

Main Tasks and Responsibilities

Service Delivery

• Support the Cinema Manager in delivering a programme of screenings each week as agreed according to the operating procedures of a MediCinema, including running and managing screenings on your own. Most screenings are held in the evenings and at weekends so the role requires regular evening and Saturday working.

• On screening days be responsible for:

o Marketing the service through the hospital’s wards, organising collecting and returning patients, and for safety and care in the cinema itself.

o Taking responsibility for health and safety of patients coming to the cinema, and the safety and appearance of the cinema space itself.

o Preparing and operating the digital projection equipment for the screening, ensuring that films are screened to the highest technical standards at all times. Training and ongoing technical support will be provided for this.

o Ensuring that all operational, welfare and safeguarding policies set out by MediCinema are followed accordingly and that, where appropriate, consent forms are obtained for photographic or filmed records.

o Ensuring that all aspects of the operation comply with relevant health and safety legislation, and that areas where MediCinema might be in breach of such are dealt with immediately or brought to the attention of the appropriate authorities for rectification.

o Keeping accurate monitoring and operational records, including contacts and database updating as required

• Help the Cinema Manager collate, analyse and report back on agreed metrics and KPI’s

• Assist with arranging and running any special events and special screenings

• When required, arrange and run additional personal screenings for patients unable to attend regular screenings, plus special tailored screenings with particular hospital departments and patient groups.

• Support the development and roll out of any new type of screenings we embark on.

• Support the delivery of our complementary bedside services, such as our Disney ‘Moments that Matter’ work.

Nurse & Volunteer Management

• Help the Cinema Manager build, manage and support the team of nurses and volunteers to assist in the duties outlined above and to ensure that screenings run safely and smoothly – this will include assisting with recruitment and creating monthly rotas.

Marketing and Relationship Management

• Be proactive in marketing the service within the hospital, building key relationships with hospital staff and members of CW+.

• Help develop and manage effective partnerships throughout the hospital and community

• Representing the organisation effectively and compellingly at all times.

• Support the programming and development of the MediCinema as a centre for entertainment, being pro-active in developing a creative programme of sustainable events at each site. This could include fundraising events, live performance and other relevant activities.

Administration and other duties 

• Deputise for the Cinema Manager as and when required.

• Provide holiday or emergency screening cover when required.

• Help manage the collection, loading and returning of films.

• Champion the work of MediCinema within the hospital and cinema environment, as well as confidently and positively representing MediCinema in all interactions and at any meetings and events.

• Contribute to the strategic development of the Chelsea&Westminster MediCinema, operations and MediCinema as a wider organisation

• Communicate effectively with all team members, ensuring an inclusive and whole organisation approach

• Undertake other tasks, projects and duties as reasonably required.

MediCinema is a small team and staff members are expected to support each other and share cross-organisational work in addition to fulfilling individual responsibilities.

Are you looking for a role which gives you purpose?We are looking for an ambitious candidate who will have several years fundraising experience, particularly of increasing income and cultivating supporters.  We need you to develop and implement our fundraising strategy by contributing to agreed objectives, income targets and other key performance indicators within the timeframe and budget specified while contributing to our purpose of helping vulnerable people to live in dignity and to achieve their potential.

Remote working may be considered. 

The Direct Marketing Manager, Retention, is a newly developed role at the DEC, responsible for shaping and delivering new and existing supporter journeys for DEC individual, community and legacy donors, and leading a programme of improvement across all major contact points between the DEC and the public.

The Direct Marketing Manager, Retention will:

• Contribute to and develop DEC direct marketing strategies, including the refreshing, implementation and analysis of the DEC’s segmentation, to maximise future income and continually improve the retention of individual supporters for future emergency appeals,
• Lead on the production of retention and reporting back materials for individual and community supporters,
• Manage the development and maintenance of specific supporter journeys,
• Develop and oversee the materials and supporter positioning for a light touch and mainly reactive legacy marketing programme for the DEC.

Key responsibilities include:

Strategy and Planning

• Develop and implement the direct marketing retention strategy, ensuring that past learnings are built upon, and new ideas are tested.
• Develop and implement specific audience journeys for segments across both the life cycle of a DEC appeal and between appeals.
• Ensure timely and relevant communications to all direct marketing, community, and legacy audiences on the impact of their donations.
• Build an improved supporter journey strategy for new, repeat, and lapsed donors.
• Lead, design, and monitor the collection of audience insight during appeals.

Fundraising

• Develop the DEC’s donor journeys for individuals and community supporters, monitoring the development of segments and the engagement of repeat donors.
• Provide analysis during and following an appeal of performance to measure and report performance against key indicators and develop recommendations for improving impact in the next appeal.
• Support the stewardship of community fundraisers and groups in conjunction with the Supporter Services team.

Networking and building relationships

• Develop excellent working relationships with the DEC’s suppliers including creative agencies, media agencies, SMS and email suppliers, and the print/mailing house.
• Work with permanent and temporary staff at the DEC during appeals to maximise the success of the appeal.

The DEC is an equal opportunities employer and provides opportunities to learn and grow in an inclusive, supportive, and productive environment. We encourage applications from anyone who can meet the criteria, regardless of gender, race, age, disability, sexuality, or religion.

Our Activity Service 

The Activity Service is an important part of our organisation, delivering high quality activities to the older people of Merton. Our Activity team create and deliver a wide range of activities including a daily lunch club, crafting, poetry, singing and exercises at our centre in Mitcham and other locations across the borough of Merton.

The Activity service is busy and vibrant where no two days are the same, the service has over 10,000 attendees a year, taking part in over 700 activities and exercise classes. The service enables our community to live more healthily, happily and independently in later life. 

Age UK Merton is in its second year of a new 3-year Strategic Plan, which aims to increase outreach and engagement across the borough, and our activities programme is a very important part of that.

About the Role 

We are recruiting an Activity Coordinator to support the Activity Service Manager in the delivery and development of the Activity service. 

The Activities Coordinator will be a hands-on role, working with the team to deliver a wide range of activities both existing and new at our centre and across the borough of Merton.

The role will play a key part in organising the delivery of existing activities, ensuring they are delivered to an exceptional standard with the service users at the heart of the service. 

The role will on occasion deputise for the Activities Service manager, overseeing both the team and the delivery of activities. This role will play an important part to increase our outreach across Merton. 

About You 

You are an enthusiastic, motivated and organised person with excellent people skills who’s looking for a role where real impact is made on the lives of the people you are supporting. Your approach to problems is with a positive outlook and a can-do attitude, you are ready to get involved in the delivery of the service, leading by example and spending time connecting and supporting the clients who attend the activities. 

Experience of supporting older people in a health and social care function is not essential but desirable. What is important is your ability to work as part of a team but also using your initiative, being flexible and collaborative across the team at Age UK Merton. All our employees demonstrate our values of Quality, Integrity, Kindness, Inclusivity and Collaboration, and you will see this reflected throughout the people who make Age UK a wonderful place to work. 

Job Description 

We are an equal opportunities employer, aspiring to reflect the communities that we serve, and we welcome applications from people of all backgrounds and experiences. We value diversity and believe our differences enrich the services we provide to local older adults. They also help us as colleagues by encouraging us to challenge ourselves, learn, innovate, and adapt. 

Job title: Activity Coordinator 

Salary: £28,000 - £31,500 per year 

Hours: Full time 37.5 hours per week 

Responsible to: Activity Service Manager

Based at: Elmwood Centre in Mitcham and various locations across Merton. This role requires the delivery of activities in person at our centre. 

Contract: Permanent

Age UK Merton supports over 3,000 older people a year, our mission is to provide quality advice and services that meet the needs of older adults in Merton.

We have a comprehensive package of employee support, including a holistic approach to our employees’ health and wellbeing.

We offer:

25 days annual leave, plus bank holidays. In recognition of long service, this annual leave entitlement will increase to 27 days after 5 years’ continuous service, and to 30 days after 10 years’ continuous service.

Age UK Merton gifts an additional three days leave between Christmas and New Year.

Admittance to our employee benefit scheme Medicash- a suite of health and wellbeing support.

Enrolment into our pension scheme.

Key Result areas 

• Innovate, develop, and deliver a wide range of new and existing activities for service users. 

• Encourage clients to attend and participate in a range of activities

• Welcome all clients who attend the activity centre and enable them to engage in activities. 

• Deputizing for the Activity Centre Manager. 

• Create and collate feedback from service users. 

• Identify and develop existing volunteer roles within the Activity Service.

• Work collaboratively with other Age UK Merton Services and teams to provide help and advice to clients who are identified as needing additional support.

• Building strong collaborative relationships with external partners who deliver exercise classes. 

Organisation and Coordination of Activities 

• To organise the delivery of all activities and exercise classes in the centre. 

• To be actively involved in the ongoing development and design new activities held across the borough. 

• To support the planning and development of Age UK Merton’s quarterly activity guide to include all events at Age UK Merton. 

• To plan and coordinate the distribution of the activity guide across the borough. 

• To encourage the attendance of activities to new and existing clients. 

Volunteers 

• Working with the Volunteer Service identify and develop roles and responsibilities of volunteers who support the Activity team. 

• To coordinate and organise the team of volunteers who support the Activity service. 

Administrative Duties  

• Responsible for daily banking and reconciliation of cash for all activities. 

• Introduce new ways to pay for activities such as online bookings. 

• Take bookings for all activities and input details on to the CRM. 

• Answer telephone enquiries for the Activity centre. 

• Greet all clients and volunteers attending the Activity centre. 

Data Capture, Evaluation and Reporting.  

• Respond to feedback and suggestions from clients to develop activities. 

• Keep records up to date on the CRM for attendees of all activities. 

• Working with the Activity Service Manager to expand the delivery of activities into areas of the borough not currently served. 

• Working with the Activity Manager to develop client feedback opportunities. 

• Support the Activity Manager to identify and write up case studies for funding applications. 

• Use the CRM to run reports to support funding bids and reporting. 

General  

• Establish good working relationships with all relevant stakeholders and liaise as required Comply at all times with the policies and procedures of Age UK Merton. 

• Ensure that Age UK Merton’s Equal Opportunities policies, principles and practices are observed and implemented throughout service delivery. 

• Carry out any other relevant tasks as required, to ensure the effective development of the organisation and the delivery of its services, this may include supporting weekend and out of hours events for time off in lieu. 

• Attend staff meetings and personal supervision and appraisal meetings. 

• Be aware of own training needs and participate in training/education to improve performance considered relevant to the post and to achieve agreed targets. 

• Act as a representative of the values, beliefs and principles of AUKM at all times 

• Undertake any other duties that are requested and commensurate with the grade and remit of the post. 

Please inform us of any reasonable adjustments we can make to support you through our recruitment process.

The closing date for applications is 21st of October.  

Interviews will take place in our offices in Mitcham the week of the 28th of October. If you have not heard from us by this date, you can assume that you have not been shortlisted.

General information about Age UK Merton  

Age UK Merton is an independent charity operating within the national Age UK network to provide services for older adults in the London Borough of Merton. Our role is to ensure that older adults can easily access the support, services and care they need as they get older. 

Our Priorities 

We are passionate about making a difference to the lives of older people in Merton. Our Strategic Plan outlines our three key priorities to improve health and wellbeing by: 

1. Providing high quality advice and practical support 

1. Building social connection

1. Creating opportunities for lifelong active ageing 

Our Vision 

Supporting our community with opportunities to love later life 

Our Mission 

To provide quality advice and services that meet the needs of older adults in Merton 

Our Values 

We want to be known for: 

Inclusivity – A safe, inclusive place to be for all clients, volunteers and staff 

Collaboration – Working with partners across sectors to get the best outcomes for Merton’s older adults 

Integrity – Robust privacy and confidentiality procedures - trusted staff and volunteers

Kindness – A supportive, empathic place to work, volunteer or receive support 

Quality – Providing accredited, person-centred services, respected throughout the borough 

About the Role:

The Assessment Coordinator is the conduit for young people to access the youth accommodation pathway in Greenwich.  As well as triage and intake, the role supports young people by navigating their journey either by facilitating their safe return home, or into longer term suitable supported accommodation.

You will provide specialist assessment and interventions for a designated caseload. You will provide mediation where needed and advise/ facilitate restorative work with the young person and their family. 

About you:

• You have two years’ experience of assessing the needs of young people in a residential/ accommodation setting. 
• Proven experience and skills in delivering casework and planned support for young people. 
• A strong understanding and practical knowledge relating to issues that typically disrupt progress in journeys towards independence.  E.g. mental health, substance use, self-harm, domestic violence, anger management etc 
• Evidence an ability to navigate between and across specialties whilst working with clients to create a multi-agency support plan. 
• The ability to work within systems and families, to enable young people (that can) to return home. 

About us:

We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment. 

Join us in creating a brighter, more hopeful future for young people in need. Apply now to become a pivotal part of our dynamic Management Team. Together, we'll transform lives and build a stronger community. 

Important Info:

Closing Date: Sunday 29th September at midnight 

Interview Date: Monday 7th October at SHP Head Office 

This post will require an Enhanced DBS check to be processed for the successful applicant.

Are you an expert in fundraising compliance who’s looking for your next career move?  

Great Ormond Street Hospital Charity are hiring for a Fundraising Compliance Manager to join our team. We rely on public generosity to continue our vital work, and face-to-face fundraising is a crucial part of this. We are seeking a diligent and experienced Fundraising Compliance Manager to ensure our face-to-face fundraising activities remain ethical, legal, and aligned with industry best practices. We are committed to ensuring we have the highest compliance standards for our fundraisers and have created this additional role in our team.  

Key Responsibilities

• Managing fundraising compliance across telephone and face to face fundraising activities.  
• Supporting on wider compliance measure across the Charity. 
• Conducting regular audits and risk assessments of fundraising teams and agencies, providing guidance and training to ensure compliance with policies and procedures. 
• Developing and delivering of audit trails of third-party agency activity, including site bookings and fundraiser recruitment. 
• Tracking and reporting on complaints and collaborating with the Senior Supporter Relations Care Manager.  
• Producing regular reports to share with the Fundraising Leadership Team and Trustees outlining Compliance actions and areas for improvement. This role is focused on compliance, but you will also get involved in training activities.  

Skills, Knowledge and Expertise

• Significant experience working within fundraising compliance. 
• Substantial knowledge of the Fundraising Code of Practice. 
• Understanding of gambling commission legislation in relation to charity lotteries. 
• Experience writing compliance reports. 
• Understanding of GDPR regulations. 
• Experience delivering training. 
• Exceptional relationship building skills. 
• Strong communication skills. 

Please refer to the full role profile for more information.

How to apply

Please click on the apply button where you will be taken to a short application form to complete.

Closing Date: 10th October 2024

Benefits

• 30 days annual leave (plus bank holidays)  
• A flexible approach to working arrangements.  
• Access to our enhanced pension scheme  
• Life assurance 
• Access to various health and wellbeing schemes, including the employee assistance programme. 

About The Charity 

Every day brings new challenges at Great Ormond Street Hospital (GOSH). Every day, over 750 seriously ill children from across the UK arrive for life-changing treatments. Every day, young lives hang in the balance as patients, families and staff battle the most complex illnesses. And every day, the brightest minds come together to achieve pioneering medical breakthroughs that change the lives of thousands of children – and change the world. This extraordinary hospital has always depended on charitable support to give seriously ill children the best chance to fulfil their potential. Without donations, Great Ormond Street Hospital Charity can’t help fund ground-breaking research, advanced equipment, child and family support services, and the rebuilding and refurbishment of wards and medical facilities. Our staff help to raise these vital funds for the hospital. A better future for seriously ill children starts with you.

Along with being awarded the ‘Sunday Times Best Places to Work 2023’, we were delighted to be recently awarded the Charity Times Fundraising Team of the Year 2023.   

Our commitment to Equality, Diversity and Inclusion

A more diverse workforce will enable us to deliver even more impact and we particularly encourage applications from communities which are under-represented in the charity. This includes people from ethnically diverse backgrounds, disabled people or those with long-term conditions, LGBTQ+ communities, and those from less advantaged socioeconomic backgrounds. Further information on our EDI strategy can be found on our site.

As a Level 2 Disability Confident Committed Employer we are more than happy to make reasonable adjustments wherever possible throughout the recruitment process. For more information on this please contact us.

Applications will be reviewed on an on-going basis and we reserve the right to close the role prior to the closing date, should a suitable applicant be found. Therefore, you are encouraged to apply right away, to avoid disappointment.