Service manager jobs in redbridge, london

We are looking for an awesome conference producer to grow our in person events offering for our community of Pupil Premium Leads across the 1,700 secondary schools in our network

Your role will be to produce face to face conferences that provide them honest, open and trusting spaces to share how they really achieve their results in practice.

Why?

So Pupil Premium Leads and Champions can learn what’s working (and what isn’t), so they can deliver the best education possible to all of their students, regardless of their background

What's the role?

Your job will be to produce in person conferences, with a difference, for Pupil Premium Leads in 

Events where practitioners don’t just share what’s worked but also what hasn’t. Openly and transparently.

The aim is to curate powerful and practical warts and all stories, which attendees can ask questions about and dig deep into each other's work.

• What we avoid
  • Glossy key notes delivered by non serving leaders telling serving leaders what to do
  • Only sharing their successes
  • Surface level panels that don’t say anything of substance about how leaders do what they do
  • Lots of passive sitting and listening in big audiences
  • Not developing deep and lasting relationships between attendees
  • Where the events are geared entirely towards promoting products and services more than the amazing PPM leaders and their practice
• What we deliver
• Dedicated to giving serving Pupil Premium Leaders - from diverse backgrounds - to the platform to share their work
• Sharing openly, honestly and transparently the challenges as well as the wins
• Small group discussions about very specific topics where attendees can go deep
• Workshop formats allowing speakers and attendees to learn from each other via intimate conversations
• Where we do everything we can to help attendees get to know each other, stay in touch and work together long term.

On the speaker/content side, you’ll:

• research what’s important to Pupil Premium Leaders

• find serving Pupil Premium Leaders who have expertise in those areas

• Invite and book them to be speakers and

• support them to be their best on the day.

On the attendee/learning/ side, you’ll:

• communicate the offering

• design sign up and onboarding processes

• promote the event across our social media and email channels and

• ensure delegates have everything they need to get the best out of the event.

On both sides you’ll:

• lead the follow up and evaluation of the events.

On the partnerships side you’ll:

• generate leads from potential partners and sponsor

• contact them with information about sponsorship packages

• manage the relationships with partners

• Events where sponsors provide thought leadership not sales pitches​

�� How you’ll be driving our mission forward

Researching topics that matter to Pupil Premium Leaders right now

• Emailing/messaging them to ask what they’ve had success with and need help with

• Creating a database of strengths and needs across the community

• Reading education press, policy and practitioner led blogs.

• Engaging with conversations on social media

Finding, inviting and booking speakers

• Using national datasets to find schools and Pupil Premium Leaders who are succeeding against the odds

• Digging into PPM practice and Pupil Premium Leaders’ blogs/posts to build a list of possible speakers

• Crafting emails that invite Pupil Premium Leaders you may have never met to speak at the conference

• Following up and leading Pupil Premium Leaders through the speaker onboarding journey

Supporting speakers to be their best

• Designing editorial guidelines and communicating them with speakers

• Supporting them to find a focus for their sessions and feeding back on the content

• Gathering pre-event information such as speaker details, access need, session titles/objectives and resources etc

• Automating workflows and emails using Zapier and Airtable

• Sharing all pre-event information they need in good time

Designing attendee sign up and welcoming processes

• Designing and building pre-event registration processes and forms

• Gathering pre-event information from attendees eg attendee details, access/dietary needs and 

• Automating workflows and emails using Zapier and Airtable

• Sharing all pre-event information so they can get the most out of the conferences

Promoting the event across our channels

• Working with a designer to commission graphics

• Writing social media posts on LinkedIn and Twitter

• Working with the Pupil Premium Leaders who are speaking to write sharable, top of funnel social media posts that inspire, entertain and inform Pupil Premium Leaders

• Designing, writing building email workflows and drip campaigns in our CRM (Hubspot)

Ensuring delegates have everything they need to get the most out of the conferences

• Tracking and auditing that all delegates have shared required pre-event information

• Writing succinct emails which delivered at the right time in a way that respects their workload and capacity

Evaluating the success of the conferences.

• Designing and building post event evaluation forms

• Seek, gather and analyse customer feedback and user data to ensure member success.

• Tracking and auditing evaluation completion

• Following up with both speakers and delegates to maximise

Who are you?

• A values driven educationalist
• Technophilic project manager who has a spreadsheet for everything
• Curious and empathic relationship builder
• Entrepreneurial, innovative and flexible
• Analytical but also a content-minded story finder and teller
• Feedback embracing learner in the pursuit of mastery of your craft

What experience and track record do you have?

It’s not essential you tick every box. But the more boxes you can tick the better. It goes without saying, we can help you gain and learn from the experiences you haven’t had yet.

• Education and/or teaching: Knowing how the MAT and schools system works is a must. Knowing who does what PPM role in schools will help bring the right people in the right conversations and the right time. Knowing and understanding the kinds of problems and types of conversations school leaders and teachers is also essential for this role

• Conference production: researching topics, inviting and booking speakers, crafting promotional materials, shouting loudly and proudly about the events and filling up spaces.

• Project management: Planning, tracking and delivering on project objectives across several workflows on time, every time. Managing multiple audiences who are likely to be at different stages of their engagement cycle.

• Customer Relationship Management: designing, building and automating CRMs including sales pipeline design and management eg Hubspot and Airtable

• Copywriting (and digital marketing and email workflow design): designing and writing posts and emails that convert - whether than be speaker invitations, promotional posts or conference onboarding emails.

• Digital marketing integration and automation: integrating and automating digital marketing platforms like eg MailChmip, Hubspot, Airtable and Zapier. Automating drip campaigns and email workflows.

What are the benefits?

• Exposure to the most inspirational and impactful PPM Leaders in the country 

• Opportunity to work within an early-stage, mission-driven organisation and shape its direction

• Flexible working culture/flexible working hours

• Pro rata £28,000-£33,000 dependent on experience

• Project-based and/or part-time contract based on performance milestones for the right candidate available - this role is approximately 3 days a week for 16 weeks a year: October-February. Possibility to expand conference work to new audiences if successful.

• Free annual membership to all of our premium spaces across the community worth up to £1,197+VAT.

• Dramatically grow your network of school leaders

Timeline:

• Applications open: 27th August 2025

• Deadline for applications: midnight Sunday 14th September

• First interviews: Starting week of 22nd September,

• Second interview: Starting week beginning 29th September,

• Notification of decision: by 3rd October,

• Start date: week beginning 6th October

We expect this to be a popular role. We will be inviting people to interview on a rolling basis. We advise submitting an application early.

How do you apply?

To apply for the role please send complete this application form no later than Sunday 7th September at midnight:

For the application form you’ll need:

1. CV - max 2 sides

2. Covering letter - outlining

   1. why you want to apply

   2. how your values, knowledge, skills and experience make you the best person for the role.

   3. a PS section at the bottom with confirmation of where you saw the job role; confirmation of your current salary and notice period; whether you have the right to work in the UK and a valid criminal check with the Disclosure and Barring Service (DBS); any links to any portfolios/bodies of work you have completed in the past to demonstrate what you are capable of (this could be reports, writing, performance figures, social media campaigns, articles, videos); and indication of whether your availability will be limited during the recruitment period.

3. Contact details of references

For an informal and confidential discussion about the role prior to application, please download the attached job ad pdf.

Westway Trust is seeking a highly motivated Caretaker who will be passionate about developing and maintaining high standards of security and presentation of buildings across the 23 acres of estate, to ensure continuity of the use of the buildings and grounds for tenants and community use. This role will be critical to ensuring management of a vibrant, diverse and thriving estate.

You will be an enthusiastic individual with a good level of customer service who will have the ability to deal confidently with tenants and the general public.

Key responsibilities of the role include but not limited to:

• Responsible for light maintenance and housekeeping duties across the Trust’s buildings and estate.
• Perform simple repairs and maintenance tasks as required.
• Conduct security checks of the Trust’s properties across the estate, involving opening buildings and locking all doors and windows when not in operation.
• Inspecting buildings, including heating, cooling, lighting and alarm systems to make sure they are in good working order.
• For the general upkeep of buildings, sourcing, booking and supervising contractors for minor repairs working with the Facilities Team.
• Work with the Grounds & Gardens team to ensure Westway Trust’s land remains clean and tidy at all times (fly-tipping/bins/parking).
• Liaising with colleagues to assist in the unit base parking operations.
• Monitoring of bin collections and cleaning and re-arranging as required.
• Preparing rooms for meetings and events, including the moving of equipment such as tables and chairs.
• Liaising with Events Team to deliver support to events.

Knowledge and Experience:

• Educated to GCSE standard or equivalent.
• Three years of working with a property team or as a caretaker or in a similar role.
• Electrical and plumbing experience and / or qualification is desirable but not essential.
• Painting/decorating experience is desirable but not essential
• Good understanding of technical information, building construction and design.
• Practical ability to use and maintain tools.
• Experience of working in public open spaces.
• Good people management relationships.
• Have good time management, organisational, communication and administrative skills with the ability to work under pressure.
• Proficient at managing databases and programmes.
• Experience of handling anti-social behavior matters.
• A keen eye for detail and presentation in all aspects of work.
• Good knowledge of the local area would be particularly helpful.

Personal Skills:

• Confident communicator.
• Good people skills and conflict resolution skills.
• Effective problem-solver.
• Proactive approach
• Reliable and flexible.
• Ability to work on own initiative with minimum supervision.
• Ability to work independently and as part of a team in culturally diverse environment.
• Experience of adhering to health and safety regulations at all times.
• Demonstrable understanding and commitment to equal opportunities and diversity.

Desirable: 

• Driving license

Benefits of working for Westway Trust:

• Great location in the heart of Portobello, North Kensington
• Investor in People (IiP) employer
• Generous holiday entitlement of 25 days per year + statutory bank holidays
• Free gym membership at health club one minute walk from the office
• Pension scheme
• Life Assurance
• Sick pay scheme
• Season ticket / bicycle loan
• Free eye test voucher

The application deadline is Sunday 21 September 2025 when applications will be reviewed and shortlisted for interview.  However, we reserve the right to close the application early.  An early application is strongly recommended.

The work we do at Money and Mental Health has a real impact for people with mental health problems. As a core part of our charity, the Mental Health Accessible (MHA) team is on a mission to make everyday essential services – like banking, energy, water and telecoms – genuinely accessible for people experiencing mental health problems.

We do this by working directly with firms – and we’ve worked with leading providers from across essential sectors, including Lloyds Banking Group, HSBC UK, Nationwide, Co-operative Bank and Ovo. 

Whether it's a full MHA accreditation, or bespoke consultancy on inclusive service design, reviewing customer communications or amplifying the voices of people with lived experience within processes, every part of what we do drives real, systemic change.

We’re looking for a proactive, passionate and detail-oriented Strategic Partnerships Officer to support the growth and delivery of our consultancy work, within the Mental Health Accessible programme. This role is ideal for someone looking to build an impact-driven career in consultancy, project management or partnerships, with hands-on involvement across business development and client relationship management.

If you're passionate about mental health, social justice and using evidence to improve lives, we’d love to hear from you.

Key tasks in the role will include: 

• Project management & delivery: Assist in coordinating client-facing consultancy projects, ensuring clear timelines, responsibilities and smooth cross-functional collaboration.

• Business development: Support new business pipeline growth, help draft pitches, conduct outreach and build relationships with potential and existing clients.

• Copywriting & communications: Draft, edit and proofread consultancy outputs, proposals and social media content to ensure clear and accurate messaging.

• Meeting & record management: Organise internal and client meetings, maintain accurate documentation including agendas, notes and follow-ups.

• Reporting & analysis: Contribute to internal reporting on business development and financial forecasts, tracking metrics and targets.

• Administrative & organisational support: Assist senior leaders and other teams within the charity to deliver our programme of research and consultancy work.

Location: We welcome applicants from across the UK. We are based in east London, with London colleagues working from the office twice a week. This post can be offered to non-London applicants, with twice monthly travel to our London office. The salary is the same for both London-based and non-London based applicants, who are expected to fund their own travel costs to the office. The office is wheelchair accessible, with accessible lifts, toilets and showers.

Hours: This role is offered as a full-time position (37.5 hours per week) or part-time (minimum 30 hours over 4 days a week). The charity has a flexible working policy with core hours of 10am - 3pm and remaining contracted hours distributed throughout the week flexibly. 

The Public Fundraising Administrative Assistant is key to the smooth running of the team. They’ll work closely with every person in the team to provide effective and efficient administrative support and ensure our supporters have an excellent experience of fundraising for us.

The right candidate will have excellent attention to detail and enjoy working through processes. You’ll be able to manage a busy workload which depends on meeting deadlines, and be a team player with excellent communication and people skills. Above all you’ll have a real desire to make a difference to the lives of people affected by bowel cancer.

We are a growing, sustainable and ambitious social mobility charity. We know that young people in under-served parts of the country are missing out on opportunities which would unlock their confidence and build their skills for a successful future. 

Our long-term, transformational partnerships with business and civic society which support over 60k+ young people every year discover what they are amazing at. This role will lead our evaluation approaches, data analysis and impact insights for our new five-year strategy - Ambition 2030.

What you will be doing

The insights you bring to our programme delivery will aid our understanding of our short, medium and long-term impact for young people, and our role in careers education and social mobility. Your work will also support us to continue to build on ‘what’s working’ and improve our offer to schools, ensuring our support reaches the young people who are most at risk of missing out on opportunities to spark a successful future.

Responsiblities:

• Evaluation
• Data collection
• Data analysis
• Insight reporting
• Systems management

Read more in our job pack. 

Job details

• £35,000 salary
• Full time (37.5 hrs per week)
• Hybrid working*
• 28 days holiday + bank holidays (inclusive of Christmas closure days)
• Training budget

*Hybrid working

This is a hybrid role. You will be working from home and will join our Team Together Days in a co-working space in London a min of 1 a month, up to a max of 3 per month. These days are considered commuting days. You do not need to live in London to apply for this role, but you will need to consider what you feel is a reasonable commuting distance and to be able to attend our team days in London. You can read more about our approach to hybrid working on our website. 

We take safeguarding seriously, please note for safer recruitment purposes, all applications must clearly state continuous work history for the last 10 years, or since leaving full time education. It is ok to have employment gaps on your CV, please provide a note to explain these. Any CVs without full history (including start and finish months and years) will not be considered. 

To read the full job information pack, download the attachment. Please read this before completing your application as it contains some helpful advice of the key experiences and skills we are looking for. 

Using AI in your application 

Robots need not apply. Human skills and authenticity is incredibly important in the work we do with young people. We want to hear your voice and personality in your application. The best way to learn about our work is from our website, not AI. We receive many applications generated by AI platforms which often include incorrect information about our charity - providing incorrect or misinformation may mean we discount your application. 

Safeguarding: We are committed to safeguarding and promoting the wellbeing and welfare of children and we require everyone associated with The Talent Foundry Trust, including all trustees, employees, and volunteers to share this commitment. Successful applicants will need to undergo child protection screening appropriate to the role, including completing our Safer Recruitment process, references from past employers and Disclosure and Barring Service checks.

We are looking for an experienced and passionate Senior Philanthropy and Research Officer to work as part of our Fundraising Team.

Imagine being part of an organisation whose common purpose is to help those who are severely impacted by mental illness. We believe that everyone should be treated with respect and dignity – and that’s why equity is one of our core values. We draw on the expertise, unique perspectives and lived experience of our people – regardless of who they are or their background – to help us become inclusive and anti-racist employer, campaigning organisation and service provider that reflect the diverse communities we support as a mental health charity.

The Fundraising team is a dynamic group of fundraisers who are passionately committed to raising money for our life-changing work in the mental health and mental illness space. We have a diverse portfolio of income streams spanning Events, Community, Individual Giving, Legacies, In-Memoriam, Philanthropy, Trusts & Grants, and Partnerships.

Trusts & Grants have a strong track record at Rethink Mental Illness and a growing portfolio of supporters at Mental Health UK. The team is well-positioned to develop innovative funding propositions that support the future ambitions of both charities, working to achieve both in-year cornerstone grants and long-term, transformational funding. As a newly established programme, Philanthropy demonstrates exciting potential for both Rethink and MHUK, with initiatives spanning major donor and mid-value engagement. Corporate Partnerships have launched several exciting partnerships across both charities and that portfolio and team continues to grow.

How you will make a difference

Reporting to the Prospect Research Manager, you will identify and qualify new prospects across Philanthropy, Trusts & Grants, and Corporate Partnerships. You will carry out in-depth research using a wide range of sources, manage due diligence processes and ensure accurate data is maintained on our CRM systems. You will also work closely with the Interim Head of Trusts and Philanthropy to steward donors and deliver exceptional supporter experiences.

To be successful in this role, you will be an inquisitive, proactive and data-driven fundraiser who enjoys uncovering insights through research and crafting compelling communications that make a meaningful difference to donors.

Diversity, Equity, Inclusion 

Diversity is important to us and we appreciate difference through difference, inclusiveness and belonging. It gives us a deeper understanding of the world, our society and the diverse communities we’re working with. By including everyone, we are able to draw on the unique experiences and expertise of our people to help shape and enrich our workplace and improve our services. One way we are doing is through our valued staff networks which play a critical and highly valued role in keeping us focused on creating a diverse, inclusive and engaged employer.  We recognise and support staff networks and support groups for our ethnically diverse and LGBTQIA+ colleagues. We are also proud to have been awarded Disability Confident Employer status and are a signatory to the Business in the Community Race at Work Charter. 

We aim for our workforce to reflect the diversity of the communities we serve; for those who work for us to feel heard, valued and feel they belong; and for our work to help tackle wider mental health inequalities. We therefore actively encourage and welcome applications from everyone, including applicants with lived experience of mental illness, those who are Lesbian, Gay, Bisexual, Transgender, Queer or Questioning, Intersex, Asexual and any other gender identity not expressed here (LGBTQIA+); people who are neurodiverse, have a health condition, or a disability or hidden disability and people from an ethnically diverse background - regardless of your age, religious or spiritual belief, sexual orientation, marital status, veteran status, pregnancy, political view or socio-economic status.

Becoming a truly anti-racist organisation 

We have an ambition of become a truly anti-racist employer, campaigning organisation and service provider - and in our efforts to influence policy and wider societal factors impacting on mental health set out in our anti-racist statement . We have designed a multi-year anti-racist programme of work contained in our Race Equality Action Plan which demonstrates our intention to hold ourselves accountable and be judged on our progress on becoming a truly anti-racist organisation. You can read more about our progress here. 

We are looking for a Project Delivery Officer to help drive the success of our IT infrastructure and services projects. In this vital role, you'll work at the heart of our Technology team, supporting the coordination of key activities, managing resources, and ensuring projects are delivered on time, within scope, and to budget. All to help us better serve the dogs in our care.

This is role is a fixed term contract until 31 March 2027. 

What does this role do?

As Project Delivery Officer you will: 

• Coordinate and monitor project activities, resources, and schedules to ensure timely and efficient delivery.
• Liaise with internal and external stakeholders to define project scope, requirements, and objectives.
• Track progress, manage risks and issues (RAID), and escalate concerns when necessary to maintain momentum.
• Maintain clear and accurate project documentation, including plans, reports, and financial updates.
• Support internal communications and facilitate lessons learned reviews to drive Top of Form

Could this be you?

With proven experience of either project management, operations management or team management, you will have familiarity with project management methodologies such as Agile and Waterfall. An excellent communicator you will have great organisational and problem-solving skills. Driving license is essential.

What does this team do?

The Deputy CEO Directorate (DCEO) plays a key role in overseeing Dogs Trust's internal operations, ensuring the effective management of the Charity’s financial, legal, IT, efficiencies, facilities, and governance functions. The Directorate works closely with senior leadership to support the organisation's Rehoming Centres, prevention programmes, and international efforts. Its focus is on ensuring smooth internal processes and great customer service, that enable delivery of the mission and strategic goals of the UK's largest dog welfare charity.

About Dogs Trust

We love dogs. That’s why we do whatever we can to make sure every four-legged friend gets the love they deserve. We’ll never put a healthy dog down, so our work is focused on helping dogs in need, supporting owners every step of the walk, and creating a better world for dogs in the future. It’s what we’ve been doing since 1891 and how we’ve grown to become the UK’s leading dog charity, helping 12,000 loyal friends find their forever homes every year.

Reports to:  Business Development Manager

Starting salary range:  £26,521 - £30,000

Location: London – EC4Y 8EE (Hybrid)

Contract: Permanent, full-time (31.5 hours per week)

Job Purpose 

This role is a fantastic opportunity for someone looking to develop their knowledge and skills in business development. Working alongside our Business Development Manager, you’ll get involved in new business generation, account management, increasing sponsorship opportunities and converting leads to sales. You’ll also be involved in providing an outstanding level of customer service to our partners and sponsors and develop your own portfolio of accounts and sales prospects.  

Please note: This role may require travel, overnight stays and weekend work, for example at our conferences. 

Main Responsibilties 

Business development support 

• Support with the delivery of a business development strategy for BSR that secures financially sustainable funding streams that support our drive to improve patient care 
• Carry out routine market research, pricing modelling and competitor analysis  
• Generate ideas for product development that improve our product portfolios to keep partners engaged in supporting our membership. 

Relationship building and customer service 

• Provide exceptional and consistent relationship management with sponsors, partners and collaborators  
• With the Business Development Manager, enable internal sharing of insight and intelligence about trends and movements with industry partners  
• Keep all trackers and sales pipelines up to date. 

Systems and compliance 

• Support our partners to maximise their impact  
• Be the key admin for business development systems and trackers, including being the team’s subject matter expert for the CRM 
• Be a secondary admin for related team systems, such as booking systems and conference apps 
• With the Business Development Manager, ensure our materials and products are compliant with the ABPI pharmaceutical industry code  
• Work closely with the finance team to ensure all billing and invoicing is issued and processed in a timely manner 
• Ensure our partners are aligning with our sustainability value and event requirements. 

Person Specification 

1. Experience of sales and/or business development either directly or in a support function   
2.  Experience of digital systems and tools 
3.  Ability to carry out market research and competitor analysis and report findings 
4.  Proven skills in customer services  
5.  Excellent time management and prioritisation skills 
6.  Good interpersonal and communication skills 
7.  Commitment to BSR values. 

Timetable

The closing date for applications is 5pm on Wednesday 1st October.
Interviews are expected to take place Thursday 9th October.

Equity, Inclusion and Diversity statement

BSR is committed to encouraging inclusion, equity, and diversity in our workforce. We are actively trying to increase the diversity of our staff team. We try to reduce as many barriers as we can for those with a disability. We know that everyone is an individual, so please always tell us what we can do to support you. 
 
We welcome approaches from individuals from underrepresented groups, including those from minoritised communities, and those with a disability, to better reflect the community we serve and help broaden our perspectives.

We are seeking an experienced Senior Data Analyst to help deliver London Air Ambulance’s ambition of improved patient care by working with our clinical and operational data to deliver analysis and insight. 

This post sits within the newly formed Clinical and Operational Data team and will be responsible for delivering regular data-driven reporting and ad hoc analyses based on our rich pre-hospital patient data and operational data.

We’re looking for an experienced analyst who can work with messy and incomplete data, delivering complex insights across multiple team priorities. You’ll work directly with clinical and operational teams to see your analysis and insights have a real impact for the service.

The successful candidate will be degree qualified (or equivalent) in a numerate discipline and have worked with health data or operational data before. They’ll have real-world experience of using analytics and data tools, including API connectors, SQL, R and Microsoft Power Platform, as well as strong stakeholder management skills. 

For 140 years, the Forces Employment Charity has proudly supported Service leavers, veterans, and their families in building successful civilian careers. We provide veterans with life-long, life-changing support, jobs, and training opportunities, regardless of circumstances, rank, length of service, or reason for leaving.

By working for FEC, you will become part of a vibrant team living the charity’s values: Expert, Supportive, Passionate, Open and Honest, Resilient, and Collaborative.

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Brief role description

Reporting to the Marketing Manager, the role’s primary focus is maintaining and optimising our WordPress website, ensuring it remains user-friendly, accessible, up to date, and reflective of our brand.
The Digital Marketing Officer will also be responsible for implementing SEO best practices, supporting digital campaigns through the creation of landing pages, and using Google Analytics 4 (GA4) and Google Tag Manager to track and report on performance

Interested? Want to know more about the Charity?​ check out our website

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​Eager to know more about the role?​Have a look at the Job Description attached.

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​What’s in it for you?​Check out our Benefits.

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Have we convinced you to apply?​If so, submit your CV and Covering Letter by ​Monday, 15 September 2025.

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Got questions about the role? Get in touch with the People Team 

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Please note: Applications will be reviewed and interviews conducted throughout the duration of this advert; therefore, we may at any time bring the closing date forward. We encourage all interested applicants to apply as soon as possible. ​

If you are an internal applicant, please ensure you have made The People Team aware before applying. 

We are committed to equal opportunities and improving the working lives of our staff by fostering an inclusive, supportive environment where everyone, including those with disabilities, can thrive, develop, and achieve their full potential. We actively encourage applications from individuals with diverse backgrounds and ensure reasonable adjustments are made to support candidates with disabilities throughout the recruitment process. 

We actively recruit citizens of all backgrounds, but the nature of our work in specific departments means that residency and security requirements can be more tightly defined than others. You will be asked about this throughout the recruitment process.

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Battersea has recently approved a new 5-year organisational strategy to deliver an even greater impact for dogs and cats through our Prevent, Support and Care activity. This, alongside Battersea’s significant growth in recent years, means that we now require greater coordination and structure to support how we prioritise and manage key organisational activity and manage our resources effectively.

To support the delivery of the new strategy and its respective programme of works, we are now seeking a new role of Head of Project and Strategic Planning to play a central role in shaping how we deliver our priorities across the organisation, supporting the leadership team, directors and strategic project leads in the delivery of our objectives, and ensuring there is effective management and oversight of projects and programmes which facilitates sound decision making and governance principles.

To support a significant CRM implementation programme, the programme has incorporated some formal governance structures and processes to support effective change management and decision making. We are now looking to embed and expand on those and ensure we have fit for purpose mechanisms for overseeing all key activity across the charity.

This role will therefore be responsible for developing, embedding, and leading a fit for purpose and effective Project Management Office (PMO), shaping delivery practices, building project management capability, and improve organisational alignment and performance in a way that supports dynamic cross-organisational decision making and innovation. As this is a new position, and will result in changes to our ways of working, the Head of Project and Strategic Planning will also be required to play a leading role in supporting and enabling organisational change, ensuring there is a clear understanding of change impacts associated with projects and programmes, strong stakeholder engagement and influencing skills are applied, and clear transparent communication of the roadmap, including risks and benefits, is shared to bring people on the journey and enable us to embed best practice methodology.

What we can offer you:

In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:

• 28 days of annual leave (plus 8 days paid public holidays) per year
• Discounted gym memberships and cycle to work schemes
• Employee Assistance Programme and access to Wellbeing Resources
• Generous pension contributions - up to 10% employer contribution
• Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year
• Annual interest-free season ticket loans

We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.

Our hybrid working model:

We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause.

Diversity and inclusion:

We are committed to providing a welcoming and inclusive experience for all staff, volunteers and trustees and those hoping to join us. We operate an anonymised shortlisting process and actively seek to ensure our process is fair and equitable for all.

We understand the value of diverse voices, perspectives, and experiences to help us deliver even more for our dogs and cats, and we welcome applicants from all sections of the community.

As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best.

More about us:

At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.

Acceptable use of AI:

At Battersea, we value expertise. We recognise each candidate that applies to us will have a range of expertise they can offer us, so we want to hear about this in your own words. We understand the support that generative artificial intelligence (AI) software can offer but it can also lead to numerous applications presenting as generic and impersonal. This makes it difficult to gain understanding of your unique experience.

To best showcase yourself, we encourage you to write your responses without the assistance of AI. If you require the use of AI software to aid in completing your application, we ask you use the generative responses as a prompt for writing your answers and avoid copying and pasting. You must also ensure the information presented in your application accurately reflects your experience.

Closing date: 28th September 2025
Interview date(s): 9th/10th October 2025

For full details on the role, please download the recruitment pack. All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.

Job Title: Risk and Compliance Officer

Location: Home-based (requires occasional travel to London, likely once per month, to attend meetings, events and training) or Hybrid (with one day per week in the London Office)

Hours: 35 hours per week                               

Contract type: Permanent

Salary: £30,290 per annum (home-based) - £33,320 per annum (hybrid)

What we do: We help young people through cancer

How we work: We’re Determined, United, Spirited and Kind

What we’re looking for:

• Someone who can lead and embed a proactive risk management culture across the organisation.
• Someone who helps teams identify issues early on and plan effectively for business continuity.
• Someone who can be a go-to expert on data protection and compliance, offering clear and practical guidance and advice.
• Someone who stays ahead of regulatory changes and supports others through training and advice.
   

What we offer:

• Leave: 25 days of annual leave, which increases with service, in addition to bank holidays and a 3 or 4 day closure over the Christmas period. We also have finish early Fridays in August and quarterly rest days to step away from day to day work and refocus.
• Flexible bank holidays: the option to swap five UK public holidays (except 25th, 26th December, and 1st January or any substitute bank holidays for these dates) for other dates off.
• Paid Carer and Compassionate Leave: paid time off to care for family members or dependants.
• Paid Parental Leave: enhanced pay for parental leave such as maternity leave, paternity leave or adoption leave.
• Paid Volunteering Leave: support your community by taking paid leave for volunteering activities.
• Health Cashback Plan: access a health cashback plan to cover medical expenses.
• Life assurance and Income Protection: financial support if you’re unable to work due to illness or injury.
• Discount scheme: access exclusive savings at various high street retailers and gyms.
• Flexible Working: we care about your wellbeing and encourage flexible work arrangements to promote work-life balance.
   

How to apply:

You’ll need to register on our portal, complete a short application form and answer questions about your skills and experience in relation to the role.

Key dates:

Applications by 19th September. 1st Stage Interviews 30th September online and 2nd Stage Interviews 7th October (potentially in person).
 

Our commitment to inclusion and accessibility:

At Teenage Cancer Trust one of our key focuses is around equity and making sure our services are accessible and inclusive to all young people with cancer, with no-one left behind. We have the same goal for people working with us. Teenage Cancer Trust is committed to recognising and valuing individual differences and the contributions of all people.

Should you require any assistance or adjustments to support your application or interview process, such as additional time for tasks, meeting the panellists beforehand, information in another format or a different interview format (online/offline/in person), please don’t hesitate to get in touch with the HR team.

We are a Disability Confident employer which means we have committed to offering interviews to disabled candidates who meet the essential criteria for the role listed under the 'What you'll bring to the team' section of the job description. If you would like to opt into this scheme, please tick ‘yes’ on the application form.
 

Privacy and Safeguarding:

At Teenage Cancer Trust we take our commitment to safeguarding seriously and work to protect and promote the rights of the young people who we support. Our safeguarding responsibilities extend to the children and adults who work to support the charity, who we also have a duty of care to protect. Safeguarding is at the forefront of each activity we carry out. In line with our approach, this role is subject to a DBS check (Disclosure and Barring Service). 

For information on how we collect, store and process personal data please refer to our privacy policy on our website. 

The Philharmonia is looking to appoint an experienced and inspiring Head of Education & Community Engagement to lead on the day to day running of learning projects, with a firm focus on developing and growing this work. With a proven track record of creative leadership, innovation and producing high quality music education and community projects, successful applicants will be led by a passionate belief in the power of orchestral music to transform lives, whether as audiences or participants.

Centred around our ambition to deepen our engagement in our residencies in and out of London, this role will be responsible for the creative and strategic development and execution of both our long-established programmes (like Hear and Now, and Orchestra Unwrapped), as well as co-creating and developing new, innovative projects addressing real needs in schools and community settings. The role will have a strong direct connection with our Community Boards, the advisory bodies in our residency areas, and the Music Hubs, as partners and co-creators. Candidates should have a progressive and well-informed approach to place-based and grassroots music-making and project creation, and a strong understanding of the latest developments in the music education landscape. 

Combining a keen grasp of participant needs, with sound understanding of commissioner and funder requirements, as well as a can-do, entrepreneurial attitude, this is a great opportunity for a senior manager to progress to the next level of leadership within the sector and shape the education and community engagement programmes of a leading orchestra.

Key Responsibilities 

Strategic Planning:

• Undertake research and mapping as required to ensure that projects and programmes respond to local and regional needs and is distinctive and complementary in the context of other providers.

• Keep abreast of educational policy and practice at national and regional governmental level, ensuring that project development is aligned with current thinking and strategy.

• Develop new bespoke and innovative education and community projects in strategic partnership with local and national bodies, allied to the core work of the Orchestra.

Leadership and Management:

• Provide creative leadership and direction for the Learning and Engagement Department, reflecting and clearly articulating the Philharmonia’s vision, mission and values

• Develop and motivate the members of the Learning and Engagement Team, and as required, manage the Learning & Engagement team’s support staff, such as freelance Project Managers, animateurs and musicians

• Sustain and strengthen existing partnerships for funding and delivery with key stakeholders including other NPOs, Local Authorities, Music Education Hubs, community groups, arts organisations and venues, private and public development agencies and schools, colleges and universities.

• Represent the Orchestra on the Strategic Boards of appropriate bodies in London and residencies (for example, music hubs)

• Ensure that key national and regional stakeholders have a detailed understanding of the Orchestra’s Learning and Engagement work, as well as ensuring effective and constructive communication with artists and musicians engaged in the Philharmonia Orchestra’s Learning and Engagement Programme

• Represent the Philharmonia Orchestra at external meetings and conferences, as required, acting as an advocate and ambassador for the Orchestra. 

• Lead and manage the Safeguarding for the Orchestra, ensure that the Philharmonia Orchestra’s safeguarding policy and procedure is up to date and effectively implemented, including taking responsibility as the Philharmonia’s Designated Safeguarding Officer; ensure that all relevant staff and freelance practitioners have current DBS checks. 

Programme Management and Delivery:

• Oversee evaluations of all projects to share outcomes with stakeholders and partners and to learn lessons for developing and delivering future projects. 

• Agree and manage budgets for the Learning and Engagement Department

• Commission and oversee production of project-specific marketing materials. 

• Help to develop and support the Orchestra’s Audience Development Strategy, in close partnership with the Marketing Director. 

• Oversee all aspects of project management, planning and production of the various projects and workshops which make up the Philharmonia’s Learning Programme

• Deputise for the Director of L&E as required

Skills and Qualifications

Essential:

• Minimum five years’ experience in a relevant role

• Knowledge of the education and community learning landscape

• Experience with managing and monitoring budgets

• Experience with producing and devising large scale, education, community or participation projects

• Excellent communication skills, with a personable and approachable style

• Experience of reporting tools and data visualisation, ideally for funders

• Passion and interest for music and the arts, with an excellent understanding of orchestras and classical music repertoire

• Ability to read music and orchestral scores

• Ability to lead, mentor and train a team

• Willingness to have a hands-on attitude 

• Willingness to work unsocial hours, including evenings and weekends – must want to attend concerts and learning projects

Desirable:

• An education or community learning qualification or degree

• Experience of creating external reports and evaluations 

Together, the charities Sands and Tommy’s have formed a Joint Policy Unit (JPU) focussed on achieving policy change that will save more babies’ lives during pregnancy and the neonatal period and on tackling inequalities in loss, so that everyone can benefit from the best possible outcomes.

The JPU’s mission is to secure policy change that will reduce rates of miscarriage, stillbirth, pre-term birth and neonatal death, and to work to eliminate inequalities in these outcomes.

While there is widespread agreement on the need for change to improve the safety of maternity and neonatal services, what that change looks like is not clear.  To save more babies’ lives we believe that a continued focus is required, and that governments should set new commitments to reduce perinatal mortality and preterm births, focused on matching the best-performing countries in Europe.

This role will be crucial to the continued success of the JPU unit; leading, shaping and coordinating all the unit’s work. 

We are looking for an independent and assertive problem-solver, a policy expert who can manage multiple priorities, take the initiative, lead the national conversation and is as excited as we are about taking the helm of this venture for both of our organisations.

The successful candidate will need to have a substantial track record of effectively leading and implementing national policy and influencing programmes, driving change and achieving the desired impact.

You will have considerable experience across research, data analysis, policy development, public affairs and communications.  Additionally, you will be well-versed in research and data management, including analysing complex data and evaluating policy developments.

Experience of being a member of a senior management team with successful, significant and relevant management and leadership experience is also essential.