Service manager jobs in south east

Are you passionate about modernising property services systems to support a mission-driven organisation?

St Mungo’s is transforming its systems to better support colleagues and clients experiencing homelessness. As Property Systems Business Lead, you will lead the implementation of new Property Services systems, ensuring alignment with policies and a seamless user experience. Working closely with the Director of Property Services, and collaboratively with a variety of teams across St Mungo’s you will focus on key responsibilities:

• Act as the voice of the user, ensuring the system meets operational needs.
• Utilise expertise in property services and social housing to identify and navigate challenges.
• Oversee procurement, delivery, stakeholder engagement, and implementation.
• Work closely with the Project Manager to ensure timely delivery of the project.
• Drive continuous improvement in property-related systems and processes.

About You

We need a strategic, solutions driven leader passionate about modernising property services in a complex organisation. If you have experience in social housing or charity environments, with expertise in Asset Management, Property Systems, or system change, we encourage you to apply.

• Proven success in driving change, improving services, and meeting deadlines in complex settings.
• Strong time management, prioritisation, and change management skills.
• Highly organised, adaptable, and thrives in evolving environments.
• Excellent stakeholder management, balancing user needs with business goals.
• Strategic thinker with attention to detail, assessing cross-functional impacts.
• Good communication skills, able to use influencing and negotiation skills and build relationships.

In this role you will be required to work flexibly for at least 2 days per week from our Central Office in Tower Hill, London. This allows for training, in person collaboration, team building, line management and other relationship building opportunities. We support a flexible approach to work with opportunities for agile working for the rest of your week; from home, or other St Mungo’s London or regional locations. 

How to apply

To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.

To find out more and apply please go to the St Mungo’s careers page on our website. 

Closing date:  16 June 2025

Interviews: 30 June 2025

St Mungo's are committed to creating a diverse and inclusive workplace. We strongly encourage applications from all under-represented groups.

What we offer

• Excellent Development and Growth Opportunities
• A Diverse and Inclusive Workplace
• Great Pay and Other Benefits

A well known local charity VASA is a small charity (turnover £350k) supporting 4,000 people across Rugby, Solihull East and South Warwickshire with community activities, dementia services and our community transport service.

Following the decision of our long serving Charity Manager to move on to pastures new, we are seeking a dynamic individual to take on the role of Interim Charity Manager for an inital period of 6 months with the potential to be extended dependant subject to results and funding. The Interim will lead the charity forward building on relationships, strategy and partnerships fostered by our outgoing CM. 

Our volunteer-led services have grown in the last decade to meet the growing needs of our community thanks to our dedicated volunteers and a forward thinking Board of Trustees and ambitious strategic plan.

The interim postholder will be expected to continue on from the work of the outgoing CM and undertake an indepth review of the business, working with the trustees on the next phase of our strategic plan and look for a bold funding and operating strategy.

To continue our good work and move VASA forward the apointee will be expected to:

• Identify growth opportunities for this service either geographically and/or by expanding the types of service offerings and ensure this is staffed to enable maximum growth.
• Maximise the newly installed transport support software to ensure that VASA is obtaining optimum benefit from it.
• Seek opportunities for expanding the dementia day services offering and the number of clients served.

As external grant funding is vital for VASA the appointee will be expected to:

• Work with the local authorities currently providing grant funding with the pupose of:
  • Making clear the value of the services VASA provides.
  • Securing, and if possible, increase the current level of funding.
• Seek other funding opportunities.

As financial security and governance is paramount to the charity the appointee must:

• Ensure full compliance (Charities Commission and Companies House).
• Develop new partnerships and nurture existing partnerships.
• Lead on fundraising to ensure financial sustainability

Closing date: 29th June 2025

Interviews: 9th and 11th July 2025

We are seeking to appoint a talented and committed individual to the role of Front of House / Office Administrator to work within our busy, public-facing front office. The varied role forms an integral part of the GXCA central team and combines customer service responsibilities with a range of day-to-day administrative functions, including some finance and communication related duties. 

Responsibilities include: 

• Being the first point of contact for the public, dealing with enquiries via phone, email and in person. 

• Administration of our hall hire booking system and ensuring all customers have an excellent facility hire experience at GXCA. 

• Supporting our range of community and fundraising events, acting as a strong ambassador for the charity and our work. 

•  A number of finance-related duties, including issuing invoices. 

• Occasional social media and other communication assistance 

• Occasional cover for cafe duties and food preparation 

This individual will enjoy the varied opportunities of work at GXCA and will need to be flexible and approachable. 

Are you interested in helping to shape the future of property services for a leading charity?

St Mungo’s is undergoing an exciting transformation to improve systems across the organisation, enhancing support for colleagues and clients experiencing homelessness.

We’re seeking a talented Project Manager to join our PMO team for an 18 month fixed term contract, overseeing the Property Services Systems Project. This initiative aims to automate and streamline property maintenance, repairs, and asset management, ensuring timely and accurate information, efficient services, and continuous improvements in client accommodation.

In the role of Project Manager you will:

• Lead and deliver Property Services System projects successfully.
• Ensure projects meet deadlines, budgets, and minimise disruption.
• Build and manage multi-disciplinary project teams.
• Provide project training and support to colleagues across St Mungo’s.

About you

We are looking for a solution-focused project manager looking for a new challenge, someone who thrives on complex projects, has a track record in managing large-scale operations and driving change, and excels at leading multi-disciplinary teams to deliver results. We are looking for someone who can demonstrate the below:

• While experience in social housing, asset management or property systems is beneficial, strong leadership and project management skills are the priority, we welcome applicants from diverse sector backgrounds.
• Proven ability to deliver system change in Asset Management, Property Services, or Social Housing.
• Excellent attention to detail, organisation, and prioritisation skills.
• Strong adaptability, and quick decision-making, considering short- and long-term risks.
• Strong communication and influencing skills, able to build relationships across all levels including senior colleagues.

In this role you will be required to work flexibly for at least 2 days per week from our Central Office in Tower Hill, London. This allows for in person collaboration, team building, line management and other relationship building opportunities. We support a flexible approach to work with opportunities for agile working for the rest of your week; from home, or other St Mungo’s London or regional locations. 

How to apply

To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.

To find out more and apply please go to the St Mungo’s careers page on our website.

Closing date: 10am on 11 June 2025

Interview and assessments on: 25 June 2025

St Mungo's are committed to creating a diverse and inclusive workplace. We strongly encourage applications from all under-represented groups.

What we offer

• Excellent Development and Growth Opportunities
• A Diverse and Inclusive Workplace
•  Great Pay and Other Benefits

ORCA are looking for an outstanding Training Manager to join their team and help the charity take the next step in the evolution of their programme of e-learning training courses to help more people than ever to help protect whales and dolphins.

We are looking for someone who is passionate about the power of education, a systems thinker who is able to take the e-learning system ORCA have built and maximise it's capabilities. A keen understanding of how to engage and inspire learners through digital channels and how to construct dynamic courses that maximise learning is key.

The successful candidate will be responsible for leading ORCA's training programmes, developing content using expert knowledge from the wider ORCA team to train people from a variety of backgrounds about whale and dolphin conservation, including members of the public, experience ORCA volunteers and seafarers.

This is an opportunity for someone to build on a strong foundation of training and catapult it into a digital space, creating an efficient, effective and wide reaching training programme that has the opportunity to make a meaningful difference for whale and dolphin conservation around the world.

Age UK is recruiting for Procurement Manager on a permanent basis. This position is a new role to the organisation. The Procurement Manager will lead on and manage end-to-end procurement processes for a range of goods and services across Age UK's portfolio of supplier spend; provide expert advice and guidance to stakeholders across all levels of the organisation; and promote awareness and understanding of the organisation's procurement policy and processes.

If you have previous experience in a procurement professional position, please review the job description below for a more exhaustive list of responsibilities. 

Please note that due to the hybrid nature of this role, the successful applicant will be required to commute to our central London office near Tower Hill where necessary to fulfil the requirements of the role. Outside of this requirement, staff are able to determine whether they wish to work from home or from the London office.

Must haves:

The below competencies will be assessed at the indicated stage of the recruitment process:
Application = A, Interview = I, Presentation = P

Experience

• Demonstrable experience of working at a senior level, as a procurement professional in an organisation with a proven track record of achieving procurement improvements and cost savings A, I
• Knowledge of the full procurement cycle - defining and challenging requirements, market assessment and engagement, tender / RFP, evaluation, negotiation, contracting and supplier relationship management - across a range of spend categories A, I, P
• Experience of managing procurement projects which have involved complex competitive bidding and a variety of pricing models and tools A, I, P
• Experience of leading and managing effective contract and pricing negotiations A, I, P
• Experience of previous procurement roles in the charity or social enterprise sector. A, I

Skills and Knowledge

• Strong commercial awareness and acumen, and an understanding of value for money / cost effectiveness in the advice, recommendations or service support provided to stakeholders A, I
• Strong grasp of risk management principles and ability to apply risk assessment techniques in the preparation of procurement plans and execution of procurement activity A, I
• Working knowledge of contract law and relevant legal and regulatory requirements and how they apply to supplier contracts across a range of indirect categories A, I
• Understanding of industry best practice for procurement activity A, I
• Proficiency in Microsoft Office suite of programmes A, P

Personal attributes

• Excellent communication skills, including the ability to clearly explain complex technical and commercial information to stakeholders who have a range of different levels of experience with procurement processes A, I, P
• Ability to use interpersonal and influencing skills to develop and maintain effective relationships with stakeholders of all levels across the organisation I, P
• Strong analytical and problem-solving skills and ability to think critically I, P
• Proactive and self-motivated with a strong attention to detail A, I
• Ability to work independently and as part of cross-functional teams I
• Adaptable and flexible, with the ability to manage multiple priorities I
• Ability to influence beyond authority to raise awareness, create buy-in and build compliance at all levels of the organisation I

Great to Have’s:
The below competencies will be assessed at the indicated stage of the recruitment process:
Application = A, Interview = I, Presentation = P

Experience

• Developing and delivering training programs to enhance skills and knowledge amongst staff involved in purchasing activity A, I

Skills and Knowledge

• Knowledge of data and information security regulation and legislation and how they should be applied within procurement activity A, I
• Understanding of the principles of contract management and supplier relationship management practices A, I
• Comprehensive understanding of financial and procurement controls, processes and systems A, I

What we offer in return

• Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme
• Excellent pension scheme, life assurance, health cashback plan and EAP
• Car Benefit Scheme, Cycle to Work Scheme and Season Ticket Loan
• Techscheme - buy any tech from Apple or Currys, up to £1000, and spread the cost over 12 months, interest free
• Blue Light Card Scheme
• You Did It Awards – recognition awards from £100-250.

Additional Information

The following is desirable Chartered Institute of Procurement and Supply qualification

This role description is not intended to be exhaustive in every respect, but rather to clearly define the fundamental purpose, responsibilities and dimensions for the role. In addition to the contents of this role description, employees are expected to undertake any and all other reasonable and related tasks allocated by line management.

Supporting statements and anonymisation
Candidates are expected to provide a supporting statement that explains how they meet the competencies annotated with an 'A' in the job description, to assess suitability for the position. Age UK acknowledges and accepts that AI may be used to support the application; we do expect candidates to personalise experience, knowledge and skills and failure to do so, may result in your application being rejected.

CVs will be anonymised by our recruitment system when you apply for a role. Our system is unable to anonymise supporting statements. Please could you remove any personal information including your name before you upload to support our inclusive recruitment process. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us if invited for interview.

Equal opportunities & Disability Confident Scheme
Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. Age UK is a Disability Confident Scheme employer. Due to high numbers of applications received, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.

Reasonable adjustments
Disabled job seekers can access reasonable adjustments at any stage of the recruitment process. All requests for reasonable adjustments are considered on a case-by-case basis, in collaboration with the disabled job seeker to best meet their needs, by contacting Disability disclosures will be kept confidential and only shared on a need-to-know basis to support the implementation of adjustments. Disclosures will not be used to inform hiring decisions.

Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.

Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.

Full-time | Permanent | Circa £40,000 per annum, subject to experience
Based in Shepherd’s Bush, West London (with some flexibility)

-

Are you driven by the belief that everyone deserves a second chance?

Do you see practical skills like driving as a powerful route to independence and opportunity?
Join The Upper Room and lead a transformative programme that supports ex-offenders and young people at risk of offending to rebuild their confidence, regain control of their futures, and move towards lasting change.

-

About The Upper Room

The Upper Room is a frontline, community-based charity in Shepherd’s Bush, West London, dedicated to supporting vulnerable individuals facing homelessness, poverty, and social exclusion. Through a holistic range of services—including hot, nutritious meals, employability training, and tailored support—we help people take practical steps towards greater independence, stability, and wellbeing.

-

About the UR4Driving Programme

UR4Driving is one of our key initiatives, supporting individuals who have experienced the criminal justice system, or are at risk of entering it, by helping them obtain a driving licence. This simple yet powerful tool opens up access to employment, responsibility, and self-belief. Through structured one-to-one support, motivational sessions, and practical driving instruction, participants work toward personal goals and reduce their risk of reoffending.

-

About the Role

As Service Manager[MH1] , you will lead the delivery, development, and strategic direction of UR4Driving. You will manage its day-to-day operations, finances, partnerships, and team, ensuring the programme is high-quality, participant-focused, and impactful.

-

Key Responsibilities

1. Programme Leadership and Development

• Shape and lead a transformative support programme that empowers participants to make lasting change.
• Oversee and improve service delivery, ensuring quality and alignment with The Upper Room’s values.
• Promote the programme and develop referral partnerships, including with prisons, probation services, and community agencies.
• Collaborate with the CEO on future strategy and programme innovation.

2. Team and Budget Management

• Line manage the small UR4Driving team, offering supervision and professional support.
• Appoint and oversee driving instructors, ensuring delivery standards and clear communication.
• Manage the project budget, maintain financial records, and ensure cost-effective use of resources.

3. Stakeholder and Referral Partner Engagement

• Build strong working relationships with a wide range of external stakeholders and funders.
• Represent the project at events, forums, and meetings across London.
• Support fundraising efforts by providing impact data, case studies, and programme insight.

4. Monitoring, Evaluation and Reporting

• Track participant progress and engagement throughout and beyond the programme.
• Maintain accurate case records and contribute to internal and external reporting cycles.
• Ensure full compliance with safeguarding, data protection, and equality policies.

-

What We’re Looking For

Experience & Abilities

• Proven experience delivering structured programmes or support to marginalised groups, ideally including ex-offenders or those at risk of offending.
• Confident facilitating group sessions and providing one-to-one motivation or support.
• Strong organisational, communication and time-management skills.
• Experience managing budgets and working with external stakeholders.
• Ability to maintain clear boundaries while building trust and rapport.
• Genuinely passionate about helping people build the skills they need to move forward. And take charge of their own future.
• Excited to support our clients and play. A hands-on role in growing the UR4 Driving project and exploring new ways it can make a difference.

-

Knowledge & Skills (Desirable)

• Understanding of barriers faced by ex-offenders and relevant legislation (e.g. Rehabilitation of Offenders Act 1974).
• Familiarity with resettlement pathways, coaching or casework.
• Competence using MS Office and digital reporting tools.
• Commitment to inclusive practice and social justice.

-

Qualifications

• NVQ Level 3 or above (desirable)
• IAG (Information, Advice & Guidance) or other relevant advisory/support qualification

-

Salary & Benefits

• Salary: Circa £40,000 per annum, subject to experience
• Hours: 35 hours/week (5 days), primarily office-based with some flexibility
• Holiday: 25 days annual leave plus bank holidays
• Additional Benefits:
  • TOIL for occasional evening/weekend work
  • Training and CPD opportunities
  • Supportive, purpose-driven team culture

-

How to Apply

Please send your CV along with a covering letter (max 500 words) outlining why you’re interested in the role and what you’d bring to it. If you’d like to arrange an informal chat before applying, we’d be happy to speak with you.

-

Recruitment Process

• Stage 1: Panel interview focused on your experience, motivation and approach.
• Stage 2 (if shortlisted): A short presentation followed by further discussion. Full briefing provided in advance.

-

Closing Date: 2nd June 2025

We are seeking a skilled and experienced Services Manager to lead on the delivery of our services for children and young people with additional needs (SEND). This includes an Afterschool Club, Weekend and School Holiday Playschemes/Teens sessions and evening youth groups.   The role is offered on a 3-5 day per week basis with at least one Saturday a month and school holiday working.

​The role involves planning and delivering inclusive, engaging, and structured group sessions within a fun, safe, and supportive environment. You’ll be key in mentoring staff, ensuring quality service delivery and getting to know the children, young people and families we support.

Key Responsibilities

Planning & Organisation

· Collaborate with the Team Leader to manage bookings and allocate places across sessions.

· Support with recruitment and line management of Group Leaders, Deputy Group Leaders, and sessional staff, working with the Head of Services and Talent Acquisition Manager.

· Develop creative, inclusive session plans in partnership with Group Leaders, ensuring activities meet the needs and interests of participants.

· Procure resources for sessions including sensory toys, arts and crafts materials, baking supplies, etc.

· Ensure session documentation and CRM records are accurately maintained.

· Maintain excellent communication with parents, carers, social workers, schools, and internal teams.

· Identify and coordinate training needs within the team, taking part in relevant professional development.

· Liaise with the Office Manager to ensure all spaces used are clean, safe, and hygienic.

· Work with the Marketing Manager to share impact stories, quotes, and photos (with appropriate consents).

Session Delivery & Quality

· Oversee the delivery of all sessions, ensuring they are age-appropriate, engaging, and meet the needs of young people with SEND.

· Supervise and coach staff during sessions, providing guidance on behaviour management and inclusion strategies.

· Ensure every session promotes fun, safety, and a sense of belonging.

· Support staff in session planning and resource management, ensuring spaces are left tidy and ready for the next use.

· Plan and coordinate meals/snacks for afterschool sessions, ensuring adherence to food hygiene standards.

· Foster independence in young people, supporting them to develop social, communication, and life skills.

· Provide hands-on support where needed, including personal care, eating and drinking, mobility, or emotional regulation.

· Implement a simple outcomes framework to measure impact and track progress.

Safeguarding, Incidents & Compliance

· Ensure all safeguarding policies and procedures are followed, maintaining a vigilant and proactive approach to child safety.

· Record all incidents and accidents using CPOMS and escalate urgent concerns appropriately to the Head of Services and Quality and/or CEO (Designated Safeguarding Lead).

· Model professional curiosity and promote a culture of safeguarding awareness ("It could happen here" mindset).

General Responsibilities

· Comply with all LinkAble policies and procedures, with a focus on safeguarding, equality and diversity, and health and safety.

· Attend relevant training and contribute to a continuous learning culture.

· Support team collaboration by assisting colleagues during peak times or staff absence.

· Represent LinkAble’s values in all interactions with staff, families, professionals, and the wider community.

· Undertake additional duties as reasonably required to support the evolving needs of the service.

·

Equal Opportunities Statement:
LinkAble is committed to equality, diversity, and inclusion and welcomes applications from people of all backgrounds. We are especially keen to hear from individuals with lived experience of disability or neurodiversity.

Today, 12 children and young people will be diagnosed with cancer. We’ll stop at nothing to make sure they get the right care and support at the right time.  

• Salary: £54,281 FTE (Outside London); £58,195 FTE (London)
• Hours: 35
• Contract Type: Permanent
• Location: Homebased with some travel
• Closing Date: 3 June 2025
• Interview Dates: 12 & 13 June 2025

Change lives in a life-changing career

When a child or young person is diagnosed with cancer, their whole world can feel like it’s falling apart. Independence is taken and confidence is stolen. Stability no longer exists. The future suddenly feels uncertain.

The impact of cancer on young lives is more than medical. That’s why we exist. Our specialist social workers help children and young people with cancer and their families navigate the emotional and practical impact of cancer. We remove barriers, solve problems and prioritise wellbeing. And we stop at nothing to make sure they get the right care and support at the right time.

We challenge the systems and policies that surround children and young people, we highlight gaps and campaign for change. Because we know what a better future could look like. And we know what we need to do to make that future a reality. We need to push harder, reach further and work smarter. And we need the right people on our team to help us get there. People like you.

About the role

At Young Lives vs Cancer, we have our own unique role to play in reaching the North Star. We know our strengths and where we can have the most impact to best support children and young people with cancer. Within our new strategy ‘The Time is Now’ we set out four strategic ambitions, the first stating we will continue to be a major service delivery provider: offering high quality, impactful services. We are proud to lead the way in delivering high-level, psychosocial support and accommodation services throughout cancer treatment, end-of-life, and bereavement and we want to ensure our investment in this area is optimised to make sure we always provide the tailored support that children, young people and families need and that our services remain relevant.

You will be joining an established operational leadership team who are committed to continuous service improvement. Service Managers play a key leadership role in the management and development of a region, which is made up of three social work teams located alongside Principal Treatment Centres which are Leeds, Newcastle and Sheffield. Your responsibilities will include delivering service standards, and compliance. You will interface with NHS stakeholder colleagues to promote effective governance and multi-disciplinary relationships with a focus on smooth referral pathways. The team meets weekly to discuss management of the overall service-this effectively allows all team members to play an active role. In addition, to your designated region you will have a lead area of responsibility-this will be Deputy Safeguarding Lead. This role works closely with the Head of Safeguarding to ensure effective management of safeguarding across the charity as well as spanning workforce development and the promotion of best practice.

This position has four direct reports, 3 Team Managers and one Regional Service Coordinator, the latter provides support to the Service Manager and regional teams.

We actively invest in your development and set clear expectations about deliverables and culture. We are looking for someone who is committed to best practice and responsiveness to the needs of children and young people. You will need to be a confident relationship builder, with a track record in social work management. This post requires registration with a professional social work body and criminal record checks.  

What will I be doing?

No two days are the same at Young Lives vs Cancer. So, summarising your ‘day to day’ isn’t easy. Here are some of the main things you’ll be doing, but you’ll find more details in the job description.

• Senior operational leadership, implementation of service objectives with responsibility for managing practice, people, budgets compliance and DEIB in a designated area. 
• Ensuring the safety of children and young people, staff, volunteers and services. 
• Managing and developing stakeholder relationships particularly with NHS colleagues. 
• Developing team culture in line with organisational values ensuring staff are motivated, supported and developed. 
• Have the Lead Service Manager role for Safeguarding.

What do I need? 

Diverse perspectives and unique skillsets are at the heart of Young Lives vs Cancer. If you're passionate about making a positive impact and eager to learn, we encourage you to apply, even if you don't meet the criteria and person specification fully. Your potential is what matters most to us, and we’re committed to fostering an inclusive and supportive work environment to help you develop.

The key skills we’re looking for in this role are:

• Qualified and registered Social Worker with management experience in social care services for children young people and families.
• Experience of working in partnership with young people and their families.
• Evidence of experience of collaborative interagency working and managing strategic stakeholder relationships
• Understanding of oppression and the barriers that marginalised people face, and strong commitment to deliver anti-oppressive practices 
• Current knowledge of relevant legislation, national policy and guidance in health and social care 
• Highly skilled communicator with professionals and partner organisations; young people and their families with evidence of collaborative working.
• Ability to develop, motivate and empower staff and develop high performing teams whilst offering skilled support and management of performance.
• You will be expected to role model behaviour by caring deeply about your staff’s wellbeing, encouraging feedback and challenging constructively  
• Proven ability to be innovative and solutions-focused in the face of challenges.
• You take ownership of your personal development, and that of your direct reports .

What will I gain?

For people to reach their full potential, they need the right environment. As a member of Team Young Lives, you’ll be made to feel supported, valued and appreciated. Here’s how we do it:

• Flexible working: we’re open to working hours outside of 9 - 5 and we can talk through your flexibility requirements at interview stage
• Wellbeing days: four days a year to do what works for you – from catching up on training to going for a walk
• Generous annual leave allowance
• Great family/caring leave entitlements
• Enhanced pension
• Access to our employee savings scheme

To find out more about our benefits package, have a look on our website.

Our commitment to Diversity, Equity, Inclusion and Belonging

At Young Lives vs Cancer, we recognise that opportunities for too many people remain a condition of their sex, ethnicity, class, gender identity, disability, sexual orientation – or a combination. This has never been acceptable to us as an organisation. We don’t just accept difference, we value it, celebrate it, nurture it and we thrive because of it.

We’re on a journey to be reflective of the diverse children, young people and families we support. We know we aren’t there yet, and we’re passionately committed to taking actions and making changes to be a truly diverse, inclusive and equitable organisation. This includes taking anti-oppressive action and removing barriers in our recruitment practices. We particularly welcome applications from members of minoritised communities. Our Diversity, Inclusion, Equity and Belonging strategy will tell you more.

We operate an anonymised shortlisting process in our commitment to diversity, equity, inclusion and belonging. CVs can be uploaded, but we won't be able to view them until we invite you for an interview. Instead, we ask you to fully complete the work history sections of the online application form for us to be able to assess you quickly, fairly and objectively.

Accessibility

We’re committed to providing reasonable adjustments throughout our recruitment process and we’ll always aim to be as accommodating as possible.Please let us know in your application form of any adjustments or access requirements we could make to help you with the application process and interview.

#ShowTheSalary #NonGraduatesWelcome

PSPA is the only UK charity providing support and information to people living with Progressive Supranuclear Palsy (PSP) and Corticobasal Degeneration (CBD). These rapidly progressing neurological conditions are caused by the premature loss of nerve cells in certain parts of the brain. While there is no cure, and no treatment, we aim to give everyone affected with PSP and CBD the information and support they need to live the best possible life.

Raising awareness among health and social care professionals since 1994, we also fund research into diagnosis and treatments, relying almost entirely on voluntary donations.

We are now looking for a Helpline Manager to join us on a part-time, permanent basis, working 21 hours per week.

What we offer

• Salary of £21,709 for 21 hours per week (FTE £36,182.66)
• 28 days’ annual leave plus bank holidays – pro-rated for part-time roles
• Pension scheme
• Employee Assistance Programme

This is a rewarding opportunity for a compassionate and strategic people leader with a helpline/call centre background to join our passionate and pioneering organisation.

You’ll be at the forefront of supporting those affected by two of the most misunderstood neurological conditions, helping to shape the support and information provided for people living with PSP or CBD across the UK.

What’s more, with part-time hours offering greater flexibility, you’ll enjoy a fulfilling work-life balance while leading a dedicated team whose work makes a real difference every single day.

So, if you’re ready to be part of a movement that is changing lives, apply today.

How your role contributes

• As our Helpline Manager, you will lead the delivery and development of a vital lifeline for people living with PSP and CBD.
• You’ll ensure that everyone reaching out for help is met with timely, compassionate, and expert support — putting their needs and voices at the very heart of our services.
• Managing a team of six Helpline Care Navigators and supporting volunteers, you’ll lead recruitment and training to ensure the helpline runs smoothly and sustainably, while nurturing a strong, person-centred team culture.
• Through data-driven insights, you’ll continuously evaluate and improve the service, championing accessibility, safeguarding and inclusion in all aspects of delivery.

Additionally, you will:

• Develop policies and procedures to ensure best practice in advice and support
• Represent helpline users in our magazine and editorial planning
• Collaborate with senior leadership to design new services that address unmet needs

What we need from you

To join us as our Helpline Manager, you will need:

• Experience of operational management in a helpline/call centre environment
• Experience managing a team and supporting their professional development
• Experience working with volunteers across different mediums, including online
• Experience of regular service data reporting, analysis and evaluation
• Knowledge of the issues for people living with a neurological condition and their carers
• Knowledge of safeguarding practices
• The ability to manage difficult situations in a calm and confident manner

The closing date for this role is 8 June 2025
Interviews will be held on 16 & 17 June 2025

Other organisations may call this role Helpline Team Lead, Support Services Manager, Care Navigation Services Lead, Support Line Manager, Information and Advice Services Manager, or Emotional Support Services Manager.

PSPA is an equal opportunities employer, values diversity and is strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

So, if you’re looking for a role where you can make a real difference as a Helpline Manager, please apply.

We are hiring a Deputy Manager to deliver quality services to children and young people with learning disabilities and/or Autism.  The job is based in our wonderful five bedded home in Tower Hamlets providing fun-based after school activities and short breaks for a small group of children with Autism in a residential setting.  

The role will involve balancing multiple priorities in running an essential and inspirational service for children and young people with Autism.  You will support with strategic and logistical planning while also carrying out hands-on work alongside the rest of the team, ensuring a child centred approach is maintained at all times, and involving children, young people and parents and carers in decision-making structures. There is ample scope for development, identifying any gaps in existing provisions and expanding services accordingly. This deputy manager will be ambitious to maintain and further develop the positive and invaluable work of this service.

You will support, and be supported by, our Ofsted Registered Manager and be responsible for delivering services that are fully compliant with all relevant legislative and regulatory requirements. You will ensure the safety of service users' health and wellbeing, leading by example with a positive and person-centred approach.  You will be confident liaising with local authority and Ofsted representatives and be committed to supporting your team to provide and facilitate engaging activity groups aimed at developing the life skills, confidence and relationship building of the people we support.

• You will need to have a minimum of two years of supervisory or team leadership experience ideally in a children’s residential environment or a related field working with children, young adults or adults with learning disabilities.

• You will need to have or be working towards Level 3 Diploma for Residential Childcare or an equivalent qualification.

Job Description 

Service Officer 

About Us 

Spring Community Hub exists to ensure that no one in our Southwark community goes hungry. But we don’t just provide food:

We work alongside people to help them escape poverty, build confidence, and find community.

Our principal activity is the prevention of food poverty and food insecurity by offering culturally appropriate food, fresh fruits, and vegetables as well as dietary and religiously appropriate food which we have continued to run at our five-week sessions to local people for as long as they address the underlying cause.

We also provide a range of wraparound support, including advice services, particularly around employment and immigration through our Back2Work Team, Holiday Clubs for Children, Youth Groups, a Clothing Bank and our Spring Up Women’s group.

Mission 

The mission of SCH is that through a 'Community Hub’ and full activity programme, local people in or at risk of crisis will be supported along their journey to move on and achieve full social, economic and emotional independence to live healthy lives in a community which supports each other 

Vision 

Our vision at Spring Community Hub is to tackle food insecurity and hunger before people find themselves in crisis. We want to see equality in our communities and be a vehicle for positive and lasting change in our clients so that they never need a Food Bank again. 

Values 

These are our Principles, ideals, and characteristics that define the culture, standards and aspirations of the organisation. 

An organisation that is driven by people with integrity and commitment to the cause 

We believe in leadership, development, growth, and continual learning

Ensuring fairness, equity and equality 

Creating a place of respect, kindness and dignity for all 

A healthy environment where people have fun and can be creative

Salary £16,224 per annum

Permanent Contract. ( Subject to further funding ) 

Part-Time,  20 hours over 5 days 

Term Time 

Monday, 1 pm - 6 pm 

Wednesday 1 pm - 6 pm

Thursdays - 1 pm - 6 pm

Fridays 9 am - 2 pm 

Saturdays 9.30 am -2.30 pm 

(including 1 hr unpaid lunch) 

School Holidays

Monday -    9 am-2 pm 

Tuesday -    9 am - 2 pm 

Wednesday 9 am - 2 pm 

Thursdays   9 am - 2 pm

Saturdays    930 am -  230 pm 

(including 1 hr unpaid lunch) 

Working - from our Offices and  Centres and in the community/outreach locations

The post holder must be flexible to work evenings and weekends to meet client and community needs.

There will be work/training outside of office hours, including evenings and weekends, with appropriate time back in lieu.

Main Purposes of Job and Key Tasks

Do you have an empathic personality and want to work in a challenging but rewarding field? Spring Community Hub has an exciting opportunity to recruit a Service Officer 

The Service Officer will play a crucial role in supporting the mission of our charity by providing comprehensive assistance and advocacy services to individuals and families in need. This position will involve engaging with diverse communities and ensuring that all services are delivered with cultural sensitivity. 

The Service Officer will work collaboratively with staff and volunteers to deliver Food Bank services, Activity Camps, and Afterschool club, advice and advocacy support, clothing assistance, cooking programs, and Social Supermarket Operations, as well as support initiatives for the elderly, individuals experiencing poverty and isolation, and families with children.

The post holder must be an enthusiastic and motivated person to coordinate and manage our Food Banks, Community Café, and Social Supermarket, including the supervision of its volunteers/staff, as well as planning, organising, and implementing supermarket collection. 

The post holder will be required to be flexible to the changing needs of the organisation and as such, undertake tasks and responsibilities not specifically listed here but relevant to the smooth running of SCH, including general office and administrative tasks and aspects of service delivery, as directed by the Leadership Team/ CEO and trustees.

About the Role / Key Responsibilities 

Programme Planning, Delivery and Implementation

•  To design and deliver the  Activity Camps and After School Club  Programme calendar, curriculum, and events that are outcomes-focused, educational, and engaging, and enable young people to develop a range of skills appropriate to their needs.

• Working with Children, young people, and their families to build services that meet their needs, wants, and aspirations of the individual.

• Work in Collaboration with the Leadership Team  to oversee the work of the Spring Activity Camps Coordinators to design and develop a range of activities, workshops, and programmes to meet the needs of our children, young people, and their families 

• Collaborate with other staff members, volunteers, and external partners to deliver engaging, fun, and impactful activities

• Ensure all activities align with the organisation's mission and values and promote personal growth, inclusivity, and well-being.

• Oversee and coordinate the operations of Food Services 

•  Assist clients in accessing food bank services, ensuring they receive the necessary support with dignity and respect.

• Maintain inventory management for food items and coordinate food drives and partnerships with local suppliers.

• Developing and coordinating effective stock control systems, arranging timely transportation of collections and deliveries, and meeting legislative standards - i.e., Health & Safety/Environmental Health.

• Provide and oversee assessments of guests, customers, and service users on a one-on-one/group basis to ensure they receive adequate advice/signposting and support on benefits, housing, financial support, and other relevant issues impacting clients' well-being. Work in collaboration with the Advice and Advocacy team.

• Advocate on behalf of clients to secure access to necessary resources and services.Stay updated on the relevant policies and available community resources.

• Oversee the operation of the clothing bank, ensuring that items are organised, available, and of good quality for clients..

• Develop and oversee cooking workshops that celebrate cultural diversity and promote healthy eating practices.

• Collaborate with local chefs or volunteers to create a welcoming environment for participants.

• Oversee in the day-to-day operations of the social supermarket, ensuring a welcoming atmosphere for customers.

• Engage with elderly clients and those experiencing isolation to provide companionship, support, and resources related to their specific circumstances.

• Work on outreach programs targeting vulnerable populations to provide suitable assistance.

• Educate the team on nutritional options and food

• Lead or assist in after-school clubs and programs that promote educational engagement, social skills, and personal development for children.

• Support families to identify their needs and connect them with appropriate services and resources.

• Represent Spring Community Hubs Service and project at relevant forums and meetings across the Borough and at a London/National level

• Ensure that all processes and procedures in the SCH manual are being followed

• Ensure that the foodbank meets health and safety/environmental health standards in all its locations

• Bring to the attention of the Service Manager any concerns about the running of the project or its future sustainability

• Oversee the food Services in conjunction with the Service Manager

• Organise and run food collections in conjunction with Hub support

• Liaise with clients and referral agencies and resolve any issues that may arise in conjunction.

• Keeping up to date with legislation and policy related to the Service and making any necessary modifications to accommodate changes.

• Overseeing stock orders and working in collaboration with the Hub support and  Finance department.

• Comply with SCH policies and procedures regarding the operation of services and policies 

Strategy, Stakeholder Management, Leadership, and Management 

• Representing the organisation on a  strategic level at external meetings and events with Community partners, Local Authorities, Funders, and other key stakeholders 

• Liaise with clients and referral agencies and resolve any issues that may arise in conjunction.

• Foster relationships with local organisations, community leaders, and stakeholders, and participate in community outreach initiatives to raise awareness about available services and encourage community involvement.

• Maintaining relationships with suppliers, community groups,  Schools, Libraries, supermarkets, and other stakeholders.

• Supervise the work of the Activity Camp Coordinators, Bank Staff, Volunteers, and Facilitators during Camp and Activity Sessions 

• As one of the Deputy Safeguarding Leads, manage any concerns about a child, young person or family's welfare effectively and share concerns with the Leadership Team and other DSLs. 

• Actively contribute to and participate in AGMs, Away Days,  Team Meetings, Development Sessions, and other  Internal Meetings

• Support in the rolling recruitment of Coordinators, Bank Staff, and Volunteers to meet the needs of the service.

• Work with the Leadership Team to ensure up-to-date Employment, Training, and other HR  records for all Staff and Volunteers within the Team, and work in collaboration with the Business Support Team

• Work with the Leadership Team to ensure the service and Resources are used effectively within designated budgets, including the reimbursement of expenses.

Camps and Event Management:

• Coordinate and oversee the planning, logistics, and execution of SCH Holiday Camps, Afterschool Camps and Events.

•  Ensure adherence to Health and Safety Guidelines, Risk Assessments, and appropriate Safeguarding measures.

• Manage Camp staff, volunteers, and external contractors during activities and events, creating a positive and inclusive atmosphere. 

• Liaise with schools, organisations,  local authorities, and volunteers to explore ways of sustaining and improving the provision.

• Promote and market the project through outreach to schools and other community groups in Southwark/Havering and surrounding areas, and organise bookings.

Volunteer Management:

• Work in collaboration with the Leadership Team and  Business Support Team to recruit and train Volunteers.

• Oversee and manage the volunteers in the team who support activities and events, providing necessary guidance and supervision.

• Work with the Leadership team to foster a positive and inclusive volunteer culture, recognising and appreciating their contributions.

•  Work with the leadership Team to monitor and evaluate volunteer performance and provide constructive feedback, reports, and support as needed.

• Coordinate and oversee  all Food Service / Project volunteers, and oversee the volunteer timetable to ensure the best use of volunteers

• Coordinate the volunteer team at the warehouse and oversee groups of corporate volunteers, school groups, and other youth groups visiting to help.

• Ensure that volunteers are trained to undertake responsibilities within the warehouse and to meet the relevant legal requirements. This could include basic food hygiene,  first aid, evacuation procedures, manual handling and lifting, health and safety, and fire procedures 

Administration and Reporting:

• Maintain accurate records of activities, participant attendance, incidents, Impact Reporting,  Monitoring and Evaluations,  including referral processes, and ensure the requirements of Data Protection, Quality Assurance, Funding, and Compliance are met. 

• Prepare regular reports for all the Projects highlighting progress, challenges, and recommendations for improvement.

• Work within agreed budgets for activities, Camps, and Pastoral Care Services, ensuring efficient resource allocation.

• Ensure that local data is entered into the database

• Maintain accurate records of client interactions, services provided, and outcomes achieved for reporting and evaluation purposes.

• Provide regular updates to the Leadership Team on service delivery and community needs.

• Produce monthly project reports and keep the CRM/ Database updated 

Person Specification

• Experience in working with children and young people, in particular individuals who are experiencing significant Poverty and Inequality and may also have multiple and complex needs. 

• The ability to communicate effectively with a wide variety of people and establish and maintain good working relationships with Partners and external stakeholders

• Proven Line Management and Supervisory experience 

• Willingness to undertake further training as required by Spring Community Hub

• Commitment to the concept of continuous improvement of procedures and practices

• Ability to remain calm in challenging situations and reinforce boundaries

• Ability to support people in managing difficult feelings, and communicate their needs effectively

• Knowledge of best practice for lone working, data protection, and safeguarding adults

• Ability to recognise and work within the boundaries of the role, including confidentiality, and the working protocols between agencies

• Strong sense of self, and ability to set and maintain boundaries and lead by example 

• Ability to communicate effectively in person on a one-to-one basis and with groups, as well as over the telephone and in writing

• Excellent listening skills

• Ability to work collaboratively with colleagues and others.

• Understanding of the needs of disadvantaged, disaffected, and vulnerable people, and the ability to work with them in a positive way

Qualifications and Skills:

• Qualifications/Experience in a relevant field (e.g., social work, Counselling, psychology, Information Advice and Guidance, Education, or related disciplines). A master's degree is desirable.

• Proven experience in Programme Planning and Event Management, preferably within a Charity, Community, Education, or similar setting.

• Strong organisational, Project Management and Prioritising abilities, with impeccable attention to detail.

• Excellent communication and interpersonal skills, with the ability to interact effectively with participants, volunteers, and external partners.

• A compassionate and empathetic approach, with a genuine interest in the well-being of others.

• Knowledge of safeguarding policies and procedures, including child protection and vulnerable adult support.

•  Proficiency in using relevant software for record-keeping and report generation.

•  Empathy and compassion for individuals facing hardship

•  Strong organisational and problem-solving skills.

•  Proficiency in Google Workspace and databases, and experience with client management and other IT  / Project Management systems.

• Cultural competence and sensitivity to diverse backgrounds and experiences.

- A degree in social work, community development, or a related field is preferred.

- Experience working in a charity or community service environment, particularly with vulnerable populations.

- Strong communication and interpersonal skills, with the ability to build rapport with diverse groups.

- Understanding of issues related to poverty, housing, and social welfare systems.

- Ability to work both independently and as part of a team

Commitment to Equal Opportunities 

All Staff, Contractors, Freelancers, and Volunteers have a legal and moral responsibility to ensure that Spring Community Hub is free from discrimination, harassment, and bullying

We are an equal opportunities employer and we welcome applications regardless of sex, gender, and race, age, belief in any religion and none, gender identity, ethnic origin, class, sexuality, nationality, appearance, unrelated criminal activities, disability, responsibility for dependents, part-time or shift workers, being HIV positive or living with AIDS, lived experience of Significant Poverty or Inequality and any other matter which causes a person to be treated with injustice.

We believe diversity is a strength, and we aim to make sure that SCH reflects the communities we serve. 

SCH is consciously working towards our organisation being a place where everyone can bring out their skills and talents and make their best contribution to our mission to support our guests along their journey to move on and achieve full social, economic, and emotional independence to live healthy lives in a community that supports each other.

We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of Significant Poverty and Inequality and people from all marginalised groups, communities, and backgrounds.

Responsible for staff/equipment 

Spring Activity Camp Coordinators/Bank Staff/Facilitators and Sessional Volunteers/Partnerships/Phone/Laptop 

Reporting to…

• Spring Activity Camp/Pastoral Manager

Why Join us / Benefits 

• A warm, welcoming, and passionate working environment.

• People-focused with a friendly and supportive workplace culture

• We are a London Living Wage Employer

• An active commitment to equality and diversity

• We offer continuing opportunities for learning, and personal and Professional development together with regular supervision, training, and support for all our staff and Volunteers.

• Generous annual leave entitlement: 33 days annual leave (including bank holidays)

• Company pension scheme.

• Frequent Team Away Days and Celebrations, as part of a friendly and collaborative team

How to Apply 

Complete the application form. You will be asked to submit a CV if suitable. 

Please also include the names of 2 referees, one of whom should be your current or most recent employer (references will not be taken up until after interview for the successful candidate)

Closing Date: Interviews to be held virtually on a rolling basis 

Application process:

1. Complete our Application form 

2. Submit your CV with a Supporting Statement.

3. Initial Telephone interview - shortlisted candidates will be invited for a Telephone interview

4. If you are shortlisted from the Telephone Interview, you will be invited to a formal interview which will consist of the following: 

• A  Presentation topic will be shared with you in advance

• 60-minute Panel Interview with members of the SLT / Board of Trustees 

• Questions will be shared with you before the interview so that you can prepare. 

• Role-specific Practical Task 

Accessibility

We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please contact our Compliance and Development Manager to discuss how we can help.

This newly created role is part of a strategic restructure designed to strengthen our management team and deepen our impact. As our services have expanded in scope and complexity, we’re dividing a previously broad role Programme Manager) into two part-time positions to bring in more specialist expertise.

As Head of Advice, you will shape the strategic direction of our advice services, ensuring they align with Sufra’s wider mission and are fully integrated into our food aid provision. You’ll be our designated safeguarding lead, support fundraising initiatives and maintain compliance with funder requirements, and lead our efforts to remain a trusted, accredited provider (AQS and IAA).

Working closely with our experienced Advice Service Manager, you’ll also provide strategic oversight of Open ARMs, our programme supporting asylum seekers, refugees, and migrants to access language skills, healthcare, training, and volunteering opportunities—helping them build new lives in the community.

This is more than a job—it’s a chance to lead with purpose, influence real change, and be part of a passionate, values-driven team. 

Job purpose

The Clinical Lead will play a pivotal role in leading and developing Action for ME’s Healthcare Services with the Operations Director, ensuring the highest standards of clinical care for individuals affected by Myalgic Encephalomyelitis (ME). The postholder will be responsible for clinical oversight, service development, and leadership, working collaboratively with multidisciplinary teams to enhance outcomes for children and adults with ME and will be the CQC Registered Manager for the service.

At present, the Healthcare Services is a small team with two doctors (GPs) and two physios. Our counsellors are overseen by a Counselling Lead Supervisor and our multi-faith Chaplains are supported by our Lead Chaplain.

We are keen to develop and expand our services, building on the small amount of spot purchasing from local commissioning boards and exploring a diagnosing and prescribing offer. We are also keen to explore the potential of increasing the range of disciplines offered within the team. You will play a key role in driving the strategy for our Healthcare Services with the Director of Operations.

Key responsibilities

• Provide clinical support and expertise to Action for ME's Healthcare Services, ensuring evidence-based, person-centred care.

• Act as Registered Manager for CQC (Care Quality Commission) purposes and ensure that the service meets all required standards.

• Lead the development and implementation of clinical policies, protocols, and best practices in line with national guidelines and regulatory requirements.

• Supervise and support healthcare professionals within the service, offering guidance, mentorship, and training.

• Designated safeguarding officer for Healthcare Services.

• Collaborate with external stakeholders, including NHS services, researchers, and others, to enhance healthcare provision for people with ME.

• Ensure the service complies with regulatory and safeguarding standards, including CQC requirements where applicable.

• Monitor and evaluate service delivery, using data-driven insights to improve clinical outcomes and patient experience.

• Provide expert advice on complex cases, supporting staff with clinical decision-making.

• Represent Action for M.E. at external forums, conferences, and policy discussions.

Person specification

• A registered healthcare professional (e.g., doctor, nurse, physiotherapist, or occupational therapist) with active professional registration (GMC, NMC, HCPC or equivalent) OR an experienced commissioner of healthcare services with experience of quality assurance, safeguarding and compliance.

• Extensive clinical experience in chronic illness management OR sound understanding of clinical practice, ideally with expertise in ME or related conditions and a clear understanding of the challenges faced by people with ME.

• An understanding of Care Quality Commission regulatory requirements.

• Proven leadership experience in a healthcare setting, including team management and service development.

• Strong understanding of evidence-based practice and clinical governance.

• A sound understanding and experience of safeguarding children/young people and vulnerable adults.

• Excellent communication and interpersonal skills, with the ability to engage effectively with patients, carers, and healthcare professionals.

• Experience in training and mentoring healthcare professionals.

• Ability to work independently and collaboratively within a multidisciplinary environment.

• Commitment to patient-centred care and advocacy for people with ME.

• Knowledge of NHS structures and commissioning processes.

• An understanding of working within the third sector or charitable organisations.