Service manager jobs in tower hamlets, greater london

An exciting opportunity has arisen to join our small but growing community organisation, comprising nine paid staff and a network of 50 volunteers. If you have a passion for helping those in need, and are a speaker of English plus either Polish or another Eastern European language, this could be the perfect role for you.

As an A10 Project Worker, you will offer advice and support to our service users from EU A10 countries, including Polish speakers, on a range of presenting needs that have led to their homelessness, including but not limited to housing advice, EU Settled Status matters, benefit enquiries and health-related matters.

Working with people to identify support needs, providing opportunities for access to specialist physical and mental health support, access training, gain employment and create sustainable futures is at the centre of what we aim to deliver.

Faith in Action Merton Homelessness Project (FIA) has been serving the Merton community for over 20 years. We offer a twice-weekly Drop-In for the homeless and vulnerably housed in the London Borough of Merton. On Wednesdays and Fridays throughout the year, we offer advice and support on a range of homelessness issues.

We provide a safe space where those in our community who are struggling to get by are welcomed, provided with breakfast, hot drinks, a two-course cooked lunch, the chance to take a shower and do their laundry, charge their phone, and access laptops to connect with family or look for work.

In 2022, FIA merged with the Merton Winter Night Shelter (WNS), which provides 14 emergency bed spaces to homeless adults for 16 weeks of the year. FIA's Trustees have overall responsibility for the WNS, with its day-to-day operation overseen by a dedicated WNS team.

We’re looking for a skilled Property Compliance and Asset Officer to help deliver safe, compliant, and well-maintained housing across multiple sites. You’ll manage property compliance programmes, support maintenance operations, and ensure high standards of safety and service delivery.

Location: London (multi-site)
Contract: Permanent, Full-time
Salary: £35,000 per annum + benefits

Key Responsibilities

• Oversee statutory compliance programmes (gas, electrical, asbestos, water hygiene, fire safety, lifts, etc.).
• Manage contractors and monitor maintenance performance.
• Maintain accurate compliance records and performance reports.
• Support budget management and contract administration.
• Conduct site inspections and ensure adherence to H&S standards.

About You

• Qualified or experienced in property maintenance or compliance management.
• Confident managing contractors and liaising with stakeholders.
• Strong organisational and IT skills.
• Experience in housing, facilities, or asset management is desirable.

If this sounds like you and you’re keen to join an organisation making a real impact through safe and compliant housing, then please do get in touch!

For more information, please submit your CV to

 Please note, CVs are being reviewed on a rolling basis, and only successful applicants will be contacted with more information.

 As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

We are recruiting for a IDVA to join our team in Wandsworth and Richmond; the scope on this job involves….

Job Title: IDVA

Location: Wandsworth and Richmond
Salary: £28,857.12 per annum
Contract type: Full-time, Permanent

Hours: 37.5

Refuge is recruiting Independent Domestic Abuse Advocates for our new service in Richmond and Wandsworth to focus on supporting survivors of all forms of abuse.

As an Independent Domestic Abuse Advocate, the post holder will provide high quality independent advocacy. The job involves ensuring that survivors are provided with a safe, supportive and welcoming environment, enabling them to access their rights, make decisions and increase their life options.

We are looking for someone who is passionate, committed and cares about the work Refuge undertakes. Candidates will be expected to demonstrate an in-depth knowledge of domestic abuse and the impact this has on survivors and their children. They will be able to work under pressure to effectively manage risk and provide needs-led support to clients with a variety of support needs.

Refuge is the UK’s largest provider of specialist services, and we are proud to be a leader in our field and an employer of choice, with leading edge systems for supervision, quality management and development.  This is an opportunity to join a brand-new service and improve the local multi agency partnership to recognise, reject and respond to all forms of gender-based abuse.

Closing date: 9.00am on 21 November 2025

Interview date: 1 & 2 December 2025

Benefits

Refuge offers a variety of exciting opportunities to learn, develop and grow in your career. We recognise the value everyone brings to the organisation to achieve our aims and are dedicated to developing and rewarding our staff. More details of our benefits can be found in Job Information Pack.

We are seeking a values-driven professional for a 12-month role (open to employees or freelancers) to lead income generation and marketing that grows our social businesses and deepens our impact on women’s health and wellbeing. 
By driving growth across our women’s-only gym and studio, café, and meeting spaces, you’ll help create more opportunities for women to thrive and support our goal of achieving long-term financial sustainability by 2029. 

Job title Head of Income Generation and Marketing

Salary £60,000 

Reports to  CEO 

Time commitment Full-time (35 hours per week) with some evening and weekend work 

Start date  5th January 2025 

Contract type - 12 months

Applicants must have the right to work in the UK.

We would consider a freelance contract

Location  - London Bridge – option to work 1 day a week from home

About the organisation 

Our vision is a society where equity is the norm, where all women’s voices are heard, and where their health and wellbeing rights are respected and met.

Our mission is to create kind spaces where, as women, we focus on our health and wellbeing, support each other and challenge injustice 

Strategic objective goals: 

Together as women: 

We create kind, nurturing spaces where we connect and improve our health and wellbeing 

We create bespoke opportunities where we improve our understanding of ourselves and support each other through life’s big changes 

We support each other to build confidence in our voice, use it to transform our lives and challenge the injustices we experience 

The Bridge is a women’s health and wellbeing charity based in Southwark, one of London’s most diverse yet disadvantaged boroughs. Founded over 90 years ago, our purpose is to create spaces where women of all ages and backgrounds can connect, improve their health, and build resilience. 

Our building brings everything under one roof: a women-only gym, a welcoming café, a range of wellbeing programmes covering all aspects of women’s lives, and specialist support groups for all sections of the community. Together these services offer accessible, affordable opportunities to look after both body and mind, while tackling social isolation and inequality. 

We work together with communities who often feel left behind, offering a friendly, accessible place to turn to whatever their individual needs or circumstances. Over the decades, The Bridge has been a constant in people’s lives, even as the area around us has faced both growth and hardship. 

About the role

The Head of Income Generation and Marketing will play a pivotal role in strengthening the financial sustainability and social impact of our organisation. This 12-month position—open to both employees and consultants—will lead the development and implementation of a comprehensive income generation strategy across our three social businesses: our women’s-only gym and studio, our community café, and our meeting room hire service. 

Working closely with the leadership team, the postholder will identify new income opportunities, enhance the visibility and market reach of our social enterprises, and ensure that all business activity aligns with our mission to improve women’s health and wellbeing. They will also support marketing and outreach for our wider women’s health and wellbeing programmes, helping to grow participation and community engagement. 

This role is both strategic and hands-on—ideal for a results-driven professional who combines commercial acumen with a deep commitment to social purpose. By driving growth in our social businesses and expanding our audience reach, the Head of Income Generation and Marketing will directly contribute to closing our organisational deficit by 2029 and amplifying our social impact 

Our social businesses: 

The Gym – Movement, Confidence, and Connection 

Our women-only gym provides a safe and empowering environment for over 600 women to move, learn, and thrive. Led by trauma-informed trainers with expertise in women’s health, it offers 29 weekly classes that prioritise confidence, joy, and holistic wellbeing rather than weight loss. The gym embodies our commitment to preventative health and creates an inclusive community where women of all ages and backgrounds can focus on their strength, resilience, and self-care. As a cornerstone of our trading model, it sustains our mission while directly advancing it. 

The gym has seen significant growth in both membership and the breadth of its offer, establishing itself as a trusted and empowering space for women’s health and wellbeing. With excellent member retention rates and a strong reputation for inclusivity, safety, and quality, the gym is now well positioned for its next stage of development. We see substantial potential to expand its reach, increase profitability, and deepen its social impact by engaging more women from our local and wider communities. A key focus will be on leveraging our existing member community to support peer recruitment and referral, strengthening the sense of belonging while driving sustainable growth. This next phase will build on the gym’s solid foundations to enhance both its commercial success and its contribution to The Bridge’s mission 

The Café – Nourishing Food, Nurturing Community 

Our café is the social heart of The Bridge — a welcoming, accessible, and inclusive space where everyone can connect, share, and feel at home. Serving seasonal, plant-based meals prepared in-house, the café champions women-led enterprises and affordable, healthy food. It hosts many of our wellbeing and creative programmes, and through initiatives like the Pay-What-You-Can Supper Club, supports emerging women chefs and builds everyday acts of care and solidarity. The café has the opportunity to not only advances our mission of improving women’s health and wellbeing but also generates vital trading income and partnership opportunities.

While it currently operates at a deficit, it plays a vital role in advancing our wellbeing and community objectives. We are now focused on realising its full commercial potential. A feasibility study is underway to explore a range of operational and business models that will transition the café into a sustainable, profit-making enterprise. Plans include expanding income-generating opportunities through hosting more events, developing an external catering offer, and maximising use of the space for private hire and functions during weekends. This work will ensure the café continues to embody our values while contributing significantly to the financial sustainability of The Bridge 

Room Hire – Spaces that Enable Collaboration and Impact 

Our professional meeting and event spaces are used by charities, community groups, and corporate partners for workshops, training, and strategic planning. With over 500 bookings a year and a 89% return rate, these rooms are known for their quality, warmth, and service. The income they generate supports our wider mission, while also acting as a catalyst for new partnerships and collaborations.

We now aim to build on this success by increasing utilisation on our most popular days (Tuesday to Thursday) and attracting new clients to fill capacity on Mondays, Fridays, evenings, and weekends. Plans include developing loyalty packages for regular clients and introducing new offers such as team wellbeing days that align with our health and wellbeing ethos. This approach will not only maximise income potential but also strengthen The Bridge’s role as a space where organisations connect, collaborate, and thrive. 

Key responsibilities:

1. Income Generation Strategy 

• Develop and implement a comprehensive income generation strategy for our social businesses (women’s-only gym and studio, café, and meeting room hire). 

• Identify and pursue new revenue opportunities while aligning with the organisation’s mission and values. 

• Monitor financial performance and make recommendations to meet growth and sustainability targets.

• Monitor return on investment of additional marketing spend 

• Budget setting and management of cafe, gym and marketing budgets

• Support the development of medium-term (3-5 year) income generation roadmap to support sustainability, recommending organisational changes and scalable models beyond the 12 months. 

2. Marketing and Communications 

• Lead marketing initiatives to increase awareness, engagement, and participation in our social businesses and programmes. 

• Develop campaigns and promotional materials that reflect the organisation’s mission, values, and social impact. 

• Lead brand and audience segmentation strategy for each business and tailor marketing/communications accordingly

• Oversee digital marketing, social media, and community engagement strategies. 

3. Outreach and Programme Support 

• Support outreach and engagement for women’s health and wellbeing programmes to increase participation and impact. 

• Collaborate with programme teams to ensure marketing and communication efforts align with organisational goals. 

• Contribute to measurement and communication of our social impact

4. Business Development and Partnerships 

• Together with the CEO, build and maintain relationships with local businesses, community organisations, and stakeholders to drive collaboration and income growth. 

• Explore new partnership opportunities that enhance both revenue and social impact. 

5. Line and Task Management 

• Line manage the Café Manager, Health and Wellbeing Manager, Social Media Lead, and Marketing Manager, providing leadership, guidance, and performance management. 

• Task manage the Head of Operations, who oversees room hire services, ensuring alignment with income generation and marketing priorities. 

6. Performance Monitoring and Reporting 

• Set measurable targets for income generation and marketing activity and track progress regularly. 

• Implement a CRM and/or data-dashboard system to track customer/member acquisition, retention, income per stream, marketing campaign performance, and present monthly/quarterly reports to CEO and Board. 

• Report to the leadership team on performance, insights, and opportunities for improvement. 

7. Values-Driven Leadership 

• Embed the organisation’s mission and values into all business and marketing activities. 

• Serve as a member of the Senior Leadership Team, contributing to organisational strategy, decision-making, and long-term planning. 

Person Specification

Qualifications 

• Relevant degree or professional qualification in business, marketing, social enterprise, or a related field. 

• Professional development in leadership, marketing, or business management is desirable. 

Experience 

• Proven experience of running or scaling a trading/social enterprise business (profit and loss accountability, membership acquisition/retention, pricing strategy, customer marketing). Ideally, specifically in at least one of the key areas of the business.

• Demonstrated track record of successfully managing multiple business streams or revenue-generating projects. 

• Experience of developing and implementing a marketing strategy and implementation plan for an organisation/social enterprise or social business 

• Strong experience in digital marketing channels (paid social, search engine marketing, email automation, CRM segmentation, Google Analytics) and comfortable analysing digital campaign performance. 

• Experience of embedding equity, diversity and inclusion (EDI) in marketing and service planning 

• Demonstrable ability to build, develop and lead a multi-disciplinary team (across café, gym, marketing/social media) and foster a culture of innovation and continuous improvement. 

• Experience in developing partnerships and networks with other businesses and organisation that generate revenue and social impact. 

Skills and Competencies 

• Strong strategic thinking and planning skills with the ability to translate strategy into actionable plans. 

• Excellent leadership, team management, and people development skills. 

• Excellent interpersonal and influencing skills – able to engage with senior stakeholders (local businesses, funders, community organisations), and act as an ambassador for the organisation. 

• Commercial acumen with strong analytical skills to monitor performance and make data-driven decisions. 

• Ability to balance financial objectives with social mission, embedding values in all activities. 

• Proficiency in digital marketing, CRM systems, and business reporting tools. 

Personal Attributes 

• Values-driven, with a genuine commitment to women’s health, wellbeing, and social impact. 

• Creative, proactive, and results-oriented, with the ability to identify and pursue new opportunities. 

• Collaborative and adaptable, able to work across teams and contribute to senior leadership decision-making. 

• Resilient and solutions-focused, able to navigate challenges and achieve targets in a fast-moving environment 

We're looking for a kind, compassionate and resilient Bank Support Worker to join our services in Hertfordshire.

£13.85 an hour on a zero-hour contract.

Want to feel in control of your career? You'll feel at home here.

Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

Within the Hertfordshire patch Bank Support Workers may be able to work shifts from five different services all working with Learning Disabilities with a focus on Positive Behaviour Support.

• Working proactively with other members of the team to handle the service caseload and administrative responsibilities
• Building supportive, trusting relationships with customers
• Conducting key work sessions that are innovative and engaging in order to achieve Support Plan goals
• Ensuring ongoing assessment and management of risks associated with customers within an attitude of 'positive risk taking'
• Proactively manage risk and safety both in and outside of their physical living environment
• Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation
• Undertake all administrative work and keep accurate and comprehensive tenant/customer records to professional standards
• Report any observations relating to customers welfare

The above sets out the key responsibilities and typical tasks, however not all of these tasks will be relevant to all specialisms. You may also be required to undertake various other tasks and duties to ensure that our customers' needs are fully and effectively met.

About you:

• Is customer-focused - wants to provide a great service to our customers whilst respecting professional boundaries
• Approachable
• Can work well on own and also works well as part of a group or team
• Is fundamentally calm and resilient, does not let emotion adversely affect them or
  obscure their judgement
• Has a practical and logical mind and is naturally well organised
• Flexible to ensure a job is done well and supports the customers needs
• Open to feedback and personal development

What you'll bring:

• Previous experience gained from providing great care or support of a vulnerable person/s or work in similar organisations would be an advantage but is not necessary

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values:

• We focus on Excellence and innovation.
• We are Caring and Compassionate.
• We are Inclusive and Trusted.
• We work in Partnership and are One-Team.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Please see full job description on our website

About The Role

We have a fantastic opportunity available for a Regional Fundraiser to join our rewarding and growing team. This is an exciting role, which would suit someone looking to build and develop their relationship fundraising or broaden their sector experience in a major national charity.
From multi-year partnerships and supporters, right through to managing volunteers and raising awareness in our communities, the team you join is talented, fast-paced and on a mission to create a world where dementia no longer devastates lives.  The successful candidate will be able to deliver first-class relationship and account management, maximising retention as well as driving opportunities to secure new income within London (from prospecting through to pitch development and delivery).

Our team have a wealth of experience and skills to support you, and being a team player is essential. Recruiting, managing, and appreciating the value of our supporters and volunteers is essential. You need to inspire and motivate them to develop lifelong support.

Location: This is a homeworking role. You will be required to regularly travel across London to meet supporters and occasionally attend internal meetings at locations across the country, including our flagship offices (London, Birmingham, Warrington, and Belfast). You must reside in the UK and have the correct right-to-work documents to work in the UK. 

Key Responsibilities:

- Demonstrable experience in relationship and community fundraising, or the ability to show transferable skills from a similar role.
- Strong understanding of budgeting, forecasting, and financial management.
- Proven experience in identifying, developing, and securing new business opportunities.
- Experience delivering excellent supporter stewardship and/or customer care.
- Ability to analyse data and insights to inform decisions and improve performance.
- Proven track record of achieving both financial and non-financial targets.
- Ability to work remotely and independently, with flexibility to travel across a wide geographic area

What you’ll focus on:

- Communicating with confidence, warmth, and clarity with a wide range of stakeholders.
- Using digital tools to manage projects, track progress, and share impact.
- Collaborating with colleagues across teams, balancing multiple priorities and deadlines with ease.
- Using evidence and feedback to shape effective decisions.
- Staying organised and detail-focused, ensuring every project runs smoothly and delivers great results.

About Alzheimer's Society - who are we and what’s our mission?  

Dementia is the UK’s biggest killer. One in three people born in the UK today will develop dementia in their lifetime.  

At Alzheimer’s Society, we’re the UK’s leading dementia charity and the only one to tackle all aspects of dementia by giving help and hope to people living with dementia today and in the future. We give vital support to people facing the most frightening times of their lives, while also funding ground-breaking research and campaigning to make dementia the priority it should be.  

Together with our supporters, we’re working towards a world where dementia no longer devastates lives. 

Our values make sure that our focus is clear for the challenges and opportunities ahead and remind us of what we all stand for. 

Our commitment to Equity, Diversity, Inclusion & Belonging  

We need to ensure the voices around our table better reflect and understand the communities we exist to serve. We strongly encourage individuals to apply who have a disability, impairment or health condition or individuals who identify as part of a minority ethnic background, as these groups are currently under-represented at Alzheimer's Society.     

Our hiring process 

We want you to bring your whole self to the process. Applications are anonymised until interview stage, and we’re happy to support any adjustments. Share your feedback via our candidate survey when applying to help us improve. We may close early if we receive high interest (with 48 hours’ notice). Some roles may require a DBS check as part of our safer recruitment commitment. Thinking about using AI during the recruitment process? we know this can be helpful in many ways but remember to include your personal and authentic self too. Your voice and experience are what really set you apart. 

Giving back to you  

At Alzheimer’s Society, we value our people and take a total reward approach to pay and benefits. You’ll enjoy a generous double-matched pension scheme, 27 days’ annual leave (plus bank holidays and wellbeing days), and access to a free Health Shield Cash Plan, 24/7 EAP, Thrive mental wellbeing support, and virtual GP services. Our Society Plus platform offers exclusive discounts, wellbeing resources, and recognition schemes, while our flexible working, family-friendly policies, and life assurance provide peace of mind and work/life balance. We also offer a free Will-writing service and long service awards to recognise your ongoing commitment.

Our client is one of the largest women's hostels in the UK for vulnerable women affected by homelessness. They offer support to women with a range of complex needs, including substance misuse, mental health issues and domestic violence, and provide these support services in a warm, welcoming and secure environment. They are now recruiting for 2 Support Workers to provide person centred support to women with a variety of complex needs.  

As a Support Worker you will work with a range of women with complex support needs and backgrounds and will empower and support them to reach their goals, giving them the necessary tools to achieve these. You work to identify risk and conduct regular reviews of support plans and risk assessments to ensure that the needs of those women on your caseload are met with a proactive and motivating approach. You will also work with other agencies, linking women in with various services that will support them in a holistic way.

To apply for this role, you will have proven experience of supporting hard to reach service users in a similar setting.  You will have experience of providing personalised, tailored, trauma-informed support to a variety of people with complex needs and will be warm and approachable in your manner. You will have experience of managing your own caseload and will understand the importance of recording and sharing key information. You will be patient, empathetic and eager to learn, passionate about supporting and empowering vulnerable women.

Please note, the client is looking to recruit for this role as soon as possible, so please only apply if you are available immediately or have no more than a 1 month notice period. Please note this role will be Monday-Friday 40 hours a week on a five-week rota - normal working pattern will be working across early (8am-4.30pm) and late (1pm-9.30om) shifts, and 2 out of 5 weekends.

Because of the purpose of our client's work, only women are eligible to apply for this role, under Section 7(2) (b) of the Sex Discrimination Act 1975.

Kitchen Chef

We're looking for a kind, compassionate and resilient Chef to join our Homelessness Social Care Service in Westminster.

£12,603.50 per annum, working 17.5 hours per week.
Want to feel like you have an exciting future? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
Our benefits include:
* Annual leave increasing up to 30 days with length of service
* Free DBS
* Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
* Fully paid induction programme and further training
* ILM courses and Apprenticeship Programmes
* Cycle to work scheme
* Employee Assistance Programme for 24-7 confidential support
* Online wellbeing resources
* A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
* Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

What you'll do:
* To be responsible for the day-to-day supervision for all staff working in the kitchen/dining room
* To prepare and cook meals for residents according to agreed menus
* To ensure that meals are provided on time in accordance advertised meal times
* To ensure food kitchen hygiene meets a high standard at all times
* To ensure that all meals are appropriately presented and served
* To monitor all kitchen staff in safe methods of working with equipment and machinery
* To report any accident, breakage or fault in accordance with the stated procedure
* To maintain a high level of cleanliness and hygiene in all food preparation and serving areas
* To provide a high standard of service to customers at all times and to deal with customers comments and complaints appropriately
* Any other duties as designated by the line manager

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:
* Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
* Approachable and open behaviour
* Prefers working as part of a group or team
* Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
* Has a practical and logical mind and is naturally well organised
* Thrives on change and enjoys dynamic diverse environments
* Is confident with high levels of self-esteem
* Is respectful, articulate and sensitive in style of communication
* Is essentially customer-focused
* Is motivated towards excellence and improvement of personal performance with a can do attitude
* Ability to cope positively with challenging and diverse behaviours

What you'll bring:

Essential:
* Holds a level 3 food safety certificate

Desirable:

* Previously worked in a kitchen environment

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
* We focus on Excellence and innovation.
* We are Caring and Compassionate.
* We are Inclusive and Trusted.
* We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Delicia Mensah | Talent Partner | People Team
Look Ahead | Cally Yard, 439 Caledonian Road, London, N7 9BG
| www.lookahead.org.uk | @lookaheadtweets
Pronouns: She/Her

Welcome to Ada

Ada is a ground-breaking college and charity focused on using technology (tech) as a tool for social mobility and addressing the diversity and gender gaps in the tech sector. Ada’s mission is to educate and empower the next generation of diverse digital talent. Our core values, which sit at the heart of our work, are Rigour, Resilience, Creativity, Curiosity and Collaboration.

Established in 2016, Ada was the first new Further Education College in England since 1993. We currently have approximately 500 students and apprentices, with plans well underway to grow to over 850 learners by December 2025. This growth is supported by our two city centre hub campuses in London (Pimlico/Victoria) and Manchester (Ancoats).

Ada stands apart due to the quality of teaching, learning, and assessment of computer science; fantastic progression outcomes for learners; the breadth and depth of our industry partnerships; our focus on outreach and learner diversity, especially from disadvantaged backgrounds; and our high support, high expectations culture for staff and learners. Ada received a ‘Good’ rating, with Outstanding features, in Ofsted inspections in October 2018 and again in March 2023.

Job Purpose

This role is critical for delivering activities with our prestigious corporate supporters while simultaneously building an impactful alumni community. The postholder will join Ada during an exciting phase of growth and will be responsible for both stakeholder management, volunteering and events and ensuring former students and apprentices are supported in their career progression and engagement through the #alwaysAda alumni programme. The role focuses on supporting  partnerships and shaping and delivering events, including professional development, volunteering, and mentoring/support.

Key Duties and Responsibilities

The Philanthropy and Alumni Executive Officer will be responsible for a combination of corporate partnership delivery and alumni community management:

A. Corporate Partnerships, Fundraising & Volunteering 

• Support the department  to develop and deliver partnership plans for all supporters.

• Ensure partnership objectives are met across programme activity, including employee volunteering.

• Work with other teams to deliver  volunteering opportunities, especially the Coaching programme which matches corporate volunteers to learners.

• Develop briefings and communications to corporate partners to strengthen partnerships.

• Provide tracking and reporting of all engagement activities with partners.

• Deliver a suite of events and touch points for supporters, and support the delivery of a calendar of events such as Ada Lovelace Day, 10th year anniversary, International Women's Day and other flagship events

B. Alumni Relations and Community Management

• Develop and maintain an ongoing dialogue with the alumni community 

• Produce termly newsletters 

• Undertake regular data collection cycles (using surveys and research) to track current employment and needs of alumni.

• Maintain our Alumni Data ensuring rigorous data protection/GDPR rules are adhered to.

• Help to continuously improve the alumni programme offer

• Deliver and shape a programme of planned communications and marketing to drive alumni engagement.

• Track and maintain alumni engagement, with a drive for meaningful engagement 

• Deliver and shape a programme of both in-person and virtual events and activities to drive impact, such as a jobs board, career coaching, and networking events.

• Maintain, manage, and internally champion the alumni database.

• Recruit and support champions from within the alumni network to act as alumni ambassadors.

• Attend professional development activities and meetings that may take place outside of normal working hours.

• Be an internal advocate for the Ada alumni community and external go to for Alumni involvement.

• Maintain and grow the alumni LinkedIn group.

Person Specification

The successful candidate will be an excellent communicator and relationship builder who embodies Ada’s values (Curiosity, Creativity, Collaboration, Rigour and Resilience).

Essential Experience and Qualifications

• Experience of successfully delivering employee volunteering programmes.

• Experienced at dealing with a range of people in an outward-facing role.

• Experience managing individuals and groups of volunteers.

• Experience of in-person event delivery working with corporate stakeholders.

• Experience in the delivery and management of external events and/or volunteering projects.

• Fundraising experience or interest in following a career in fundraising and corporate partnerships.

• Experience of managing and collecting data sets, and the ability to think critically and analyse data/feedback to modify activity.

• Excellent project management skills and the ability to manage conflicting deadlines and priorities and work under pressure.

• Relationship building across a wide range of stakeholders.

• Degree level qualification or appropriate professional experience.

Skills, Qualities, and Aptitudes

• Excellent digital, organisational, and time management skills.

• A confident demeanour and engaging communication and presentation skills.

• Strong collaborative working skills, with a versatile solution-orientated team player attitude.

• Enthusiastic, creative, and self-motivated.

• Commitment to equality and diversity.

• Passion about Ada’s work and mission to make a positive difference to the next generation.

• A willingness to work flexibly and where necessary outside of normal working hours.

Desirable Experience

• Project management, including planning, executing, and successfully delivering projects.

• CRM and data set management.

• Knowledge of the tech sector industry and how to work with people starting their careers.

• Experience working in education, alumni relations, membership organisations, or charities.

• Knowledge of digital events tools such as webinars and/or online community platforms.

• Budget management experience.

Safeguarding and DBS

 The successful candidate will undergo an enhanced Disclosure and Barring Service (DBS) check before taking up the post. The postholder must adhere to and ensure compliance with the College’s Safeguarding Policy at all times for the welfare of children, young people, and vulnerable adults.

Equal Opportunities

Ada is committed to providing equality of opportunity and promoting diversity, ensuring applicants are treated solely on the basis of their merits, abilities, and potential without unjustified discrimination. Ada encourages applications from individuals with a disability who can carry out the duties of the post.

Sponsorship

Ada does not have a sponsorship licence, and therefore can only consider applications from candidates who have the legal right to work or remain in the UK.

How to Apply: Please submit your CV and a brief supporting cover letter outlining your suitability and interest in the role.

Applications are reviewed on a rolling basis, and early applications are recommended.

Good luck with your Application!

The Case Coordinator will work closely with the Head of Direct Work to ensure the delivery of high-quality Independent Social Work Reports (ISWRs) across the direct work strand of SWWB. The Case Coordinator will supervise volunteer social workers, carry out social work assessments themselves, and support quality assurance processes to maintain excellence in social work practice. 

We're looking for an analytical, collaborative, and adaptable Data Integration Specialist to join our Performance Team located at our Head Office in Islington.

£45,000.00 - £50,000.00 per annum, working 40 hours per week.

Want to feel like you have an exciting future? You'll feel at home here.

Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

Our benefits include:

• Annual leave increasing up to 30 days with length of service
• Free DBS
• Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
• Fully paid induction programme and further training
• ILM courses and Apprenticeship Programmes
• Cycle to work scheme
• Employee Assistance Programme for 24-7 confidential support
• Online wellbeing resources
• A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
• Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

This is a 12-month fixed-term contract.

As a Data Integration Specialist you will play a key role in ensuring the success of Look Ahead's Move Forward transformation programme where we are currently adopting several new systems and integration structure in the next 12 months.

This role is as much about stakeholder engagement s it is about the technical credits, and will suit applicants with a firm knowledge of data management frameworks as well as experience in project management in a data or IT setting.

You will support the organisation to manage information securely and effectively, and your work will help drive the success of our data strategy.
Look Ahead offers a hybrid working environment. The post holder will work at our Headquarters in Caledonian Road at least two days per week (Mondays and Thursdays).

For a full job description, please visit our website.

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

• We have a strong social purpose and we live and work by our values:
• We focus on Excellence and innovation.
• We are Caring and Compassionate.
• We are Inclusive and Trusted.

We work in Partnership and are One-Team.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

The Talent Set are delighted to partner with a progressive organisation in recruiting a Membership Engagement Officer. This role involves fostering meaningful relationships with members, enhancing engagement initiatives, and supporting the growth of the organisation’s community.

Key Responsibilities

• Develop and implement strategies to increase member involvement and satisfaction.
• Communicate effectively with members through various channels to promote engagement activities.
• Organise and coordinate member events, webinars, and networking opportunities.
• Gather feedback from members to identify areas for improvement and new service offerings.
• Manage membership databases and ensure accurate record-keeping.
• Collaborate with internal teams to deliver consistent messaging and initiatives.
• Monitor engagement metrics and prepare reports to track progress and outcomes.

Person Specification

• Excellent interpersonal and communication skills, with a personable approach to relationship building.
• Proven ability to manage multiple projects and organise events or initiatives.
• Proficiency in using membership management systems and CRM tools.
• Strong problem-solving skills with a focus on delivering excellent member experiences.
• Ability to analyse data and generate insightful reports.
• Adaptable, proactive, and able to work independently within a collaborative environment.

What’s on Offer
Salary: £26,000 - £30,000 dependant on experience

Hybrid working | 3 days a week in London

How to Apply
To apply, please submit your CV demonstrating your suitability for this role by clicking the 'apply now' button (please do not apply via email). We aim to get back to all successful candidates within 48 working hours.

Commitment to Diversity
The Talent Set are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, religion or belief, sex, sexual orientation, gender reassignment, marriage and civil partnership, pregnancy and maternity, disability, or age. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.

Volunteers Coordinator - Maternity Cover (12 Months)
Location: Central London - OFFICE BASED role
Salary: £33,524 per annum (including London Weighting)
Contract: Full-time, Fixed Term (35 hours/week)

Your new company
This well-established, values-driven charity based in Central London is committed to supporting vulnerable communities through inclusive, person-centred services. With a strong reputation for impact and innovation, the organisation offers a collaborative and supportive working environment where staff are empowered to make a real difference.

Your new role
As Volunteers Coordinator, you'll lead the coordination of a dynamic volunteer programme, ensuring volunteers are recruited, inducted, trained, and supported effectively. You'll work closely with service teams to shape meaningful volunteer roles, maintain accurate records, and deliver engaging development opportunities. You'll also take the lead on planning two major volunteer celebration events annually, helping foster a culture of appreciation and inclusion.

What you'll need to succeed
We're looking for someone with:

• Proven experience managing volunteers across recruitment, onboarding, supervision, and retention.
• Strong understanding of volunteering policies, processes, and relevant legislation.
• Excellent communication and relationship-building skills across diverse audiences.
• High-level organisational skills with the ability to manage competing priorities.
• Confidence using IT systems including Microsoft Office and volunteer management platforms (e.g. Better Impact).
• Experience designing and delivering training and development sessions.
• A proactive, problem-solving mindset and ability to work both independently and collaboratively.
• Commitment to confidentiality and professionalism.

What you'll get in return

• Competitive salary with London Weighting
• 34 days annual leave including bank holidays
• Pension scheme and employee benefits
• A supportive and inclusive workplace culture
• Opportunities for professional development
• The chance to make a meaningful impact in the community

What you need to do now
If you're passionate about volunteer engagement and want to be part of a purpose-led organisation making a real difference, we'd love to hear from you. Submit your CV today to take the next step in your career.
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Are you passionate about assessment development and eager to make a real impact in the awarding sector?
 
 
TPP Recruitment, on behalf of our client, is seeking an experienced Assessment Developer to join a growing Product team. If you have a background in assessment development and are looking for a fully remote, rewarding role, this could be your next career move.
 
 

• Salary: £27,418 – £32,492 per annum, depending on experience
• Employment type: Permanent
• Hours: Full-time, 35 hours per week
• Working arrangements: Fully remote
• Start date: 5th January 2026
• Other benefits:
  • 30 days’ annual leave plus bank holidays, plus Christmas shutdown
  • Competitive pension scheme
  • Annual bonus
  • Homeworker allowance
  • Flexible working
  • Professional development opportunities

 
 
 
About the Organisation
 
Our client is an awarding organisation that is dedicated to delivering high-quality qualifications and learning resources. Their mission is to create innovative, accessible, and effective learning content that meets the evolving needs of learners and educators. With a strong commitment to quality and regulatory standards, they work closely with stakeholders to develop resources that make a real impact.

About the Role
 
As an Assessment Developer, you will design, create, and maintain valid and reliable assessments that measure qualification outcomes and meet regulatory requirements. You will own the end-to-end assessment development process, collaborate with cross-functional teams, and ensure all assessment materials are accurate, compliant, and fit for purpose. This is a fantastic opportunity to shape the future of assessment within a forward-thinking organisation.

Key Responsibilities
 

• Lead the development cycle for assessments, ensuring quality and compliance
• Respond to technical queries and provide expert support to stakeholders
• Project manage assessment developments, setting milestones and tracking progress
• Produce, review, and sign off assessment materials and guidance
• Support the recruitment and management of Subject Matter Experts (SMEs)
• Maintain assessment systems and ensure accurate records
• Contribute to continuous improvement of assessment processes
• Represent the organisation at meetings, events, and conferences
• Stay up to date with sector developments and regulatory changes

 
 
Skills / Experience Required
 

• Experience in assessment development within an awarding organisation
• Experience in writing, reviewing, or developing assessments
• Background in secondary or further education
• Examining experience is desirable
• Minimum Level 3 qualification or equivalent experience (essential)
• Strong project management, analytical, and communication skills
• Proficient digital literacy, including Microsoft Office and digital tools
• Excellent attention to detail and time management
• Commitment to customer service and inclusive practices
• Ability to work independently and as part of a team

 
 
Interview Process
 

• Two-stage interview process, including a digital literacy assessment and/or a role-specific task
• First stage interviews from 19th November 2025
• Role-specific task for second-stage candidates to be completed by 1st December 2025
• Second stage interviews: 3rd–5th December 2025

 
 
To Apply
 

• CV only

 
 
Deadline
 

• Friday 21st November 2025

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.