Service manager jobs

Head of Retail
Salary: £53,973.50 per annum
Hours: 37.5 hours per week
Location: Hybrid - Exeter/Remote, plus regular attendance at DAA shops across Devon
Duration: Permanent

The Role

The Head of Retail will lead a team of 60+ staff and several hundred volunteers to grow and develop our retail presence on the high street and online. With 23 shops already open and plans to reach 30 in the next few years, this crucial role will be responsible for identifying new opportunities for growth, as well as maximising income from our existing shops. The money raised from our shops directly supports our life-saving work in the county, and the Head of Retail will also play a role in contributing to the wider success of the charity.

The Candidate

We're seeking an experienced and passionate retailer to join us. The ideal candidate will be a proven leader with a background in charity retail. They'll have an entrepreneurial spirit and a creative eye, but also able to motivate a large and diverse team, as well as working collaboratively with key internal support functions. They'll have demonstrable experience in budget management and sales analysis, with an ability to draw actionable insights. The ideal candidate will have a sound knowledge and understanding of retail best practice, including health and safety and wider regulatory compliance issues. A good geographical knowledge of Devon is essential.

A full UK driving licence is required for this role.

The Package

Salary: £53,973.50 per annum.

As a valued member of the team you will have access to a wide range of employee benefits including:

• 25 days annual leave plus 8 bank holidays (pro rata), rising to 27 days with length of service
• Occupational Maternity/Paternity & Adoption leave
• Paid time off for fertility treatment
• Pension scheme, 6% employer contributions
• Occupational sick pay scheme
• Counselling and financial wellbeing services
• Company car provided
• Access to electric vehicle lease cars through salary sacrifice

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience and career.

The closing date for applications is at 9am on Tuesday 27th May 2025.
Interviews will be a two stage process and held in person at Head Office, Exeter.

1st interview - Friday 6th June 2025
2nd interview - Friday 13th June 2025

Disclaimer: Devon Air Ambulance reserve the right to close a vacancy earlier than the advertised date if a high number of applications are received. Once a vacancy has closed, we are unfortunately unable to consider further applications, so please submit your application as soon as possible to avoid disappointment.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

Due to the nature of this role, offers of employment are subject to a satisfactory basic criminal records check, references, and proof of Right to Work in the UK. Unfortunately we do not have a license for sponsorship at present.

No agencies please.

Systems and Technology Officer

We are seeking a keen Systems and Technology Officer to join a Technology and Data Team and provide first-line support for all technology, systems and devices.

Position: Systems and Technology Officer

Salary: £39,027 per annum

Location: London hybrid, 2–3 days per week office-based

Hours: Full time, Permanent

Closing Date: 17 May 2025

About the Role

As the new Systems and Technology Officer, you’ll play a pivotal part in ensuring systems and devices run smoothly and users feel supported and confident. This hybrid role blends systems analysis with IT support, perfect for someone who enjoys solving technical challenges while supporting people.

You’ll be the first line of support for systems, technology and devices – responding to queries, managing tickets and coordinating with the external IT service. You’ll also take the operational lead on systems development, including testing, upgrades and configuration.

Key responsibilities include:

• Provide first-line user support for systems and devices

• Provide appropriate onboarding, training and support to users 

• Manage the technology ticket system, logging, updating and closing tickets in real time 

• Implement routine system changes and enhancements, including configuration, testing and triage

• Coordinate system upgrades, including user acceptance testing (UAT)

• Perform defect management, testing, reporting and resolution

About You

We’re looking for someone with strong technical knowledge, a passion for helping others, and a desire to improve systems and services.

You will have:

• Experience supporting or implementing complex systems (ideally housing management systems such as Civica Cx)

• Excellent communication and interpersonal skills

• Confidence with Microsoft Windows and Microsoft 365

• Strong problem-solving and time management abilities

• A positive, can-do attitude and collaborative approach

• The ability to manage change and work independently when needed

About the Organisation

The organisation manages over 1,400 properties in the London Boroughs of Hackney, Tower Hamlets, Southwark, Redbridge and Barnet, and the Borough of Hertsmere. They have been delivering quality homes for over 100 years and are committed to providing safe, well-maintained properties while creating vibrant communities. Join the team to be part of a forward-thinking organisation that values innovation, inclusivity, and professional growth!

Other roles you may have experience of could include: IT Support Technician, Systems Analyst, Technical Support Officer, Application Support Analyst, ICT Officer, Digital Support Officer, Infrastructure Support Officer, Technology Support Advisor, IT Officer, 1st Line Support. #INDNFP

Executive Director

Boiler House Spaces is a small Hackney community charity seeking our new permanent Executive Director to lead the organisation in the exciting next stage of its development 

Position: Executive Director

Salary: £55,000 pro rata

Location: Hackney, London with some home-working

Hours: 17.5 hours per week (or higher if fundraising targets achieved)

Contract: Permanent

Closing Date: 4th June 2025

About the Role

As Executive Director of Boiler House Spaces, you will be responsible for leading the charity and its small and committed team, to develop strategic partnerships and funding to take the organisation forwards. 

Key responsibilities include:

Leadership & People

· Provide leadership, supervise staff/volunteers, and ensure service quality.

· Collaborate with teams for effective service delivery and staff coverage.

Strategy & Partnerships

· Represent Boiler House Spaces and develop partnerships with key stakeholders.

· Lead the Good Place programme with partners and the community.

Finance, Fundraising & Marketing

· Oversee finances, report quarterly, and manage fundraising.

· Build relationships with supporters and promote the organization’s profile.

Governance

· Support the Board with governance, strategy, and risk management.

· Lead the strategy and business plan implementation.

Capital Project & Other Duties

· Lead the capital project and ensure policy adherence.

· Manage emergencies and take on additional tasks as needed.

About You

An experienced successful leader and passionate about community development, you will be a great communicator, a team player with strong finance and project management skills and a willingness to roll up your sleeves.

You will have:

· Proven senior leadership experience with a track record in building partnerships and generating income

· Skilled in managing teams, creating a positive culture, and motivating others to deliver

· Strong financial management, including budget planning and oversight

· Excellent communication and presentation skills for diverse audiences

· Strategic and creative thinker with strong interpersonal and people management skills

· Understanding of the community sector or ability to learn quickly

· Proactive, collaborative, and resilient with a ‘can-do’ attitude

· Committed to community development and the values of Boiler House Spaces

About the Organisation

Boiler House Spaces is about local people helping each other in tough times. We run a community food pantry giving free food, advice and support. We open our safe and warm spaces for community groups so people can connect and make key improvements in their own lives.

You’ll be joining us at a pivotal moment as we shape the next phase of our development.

How to apply

Eastside People are supporting the organisation in the recruitment of this role.

You will be asked to submit your CV and a cover letter.

Eastside People are fully committed to equality of opportunity and diversity and work with our clients to ensure that we recruit inclusively, seeking to address the underrepresentation of some groups of people in leadership teams.

Please note, that we understand AI can be a helpful tool, but please use it with caution and ensure your application is personalised and accurate.

You may also have experience in other areas such as COO, Chief Operation Officer, Operation, Director of Operations, Operations Executive, CEO, Chief Executive Officer, Chief Exec, Executive, Charity, Organisation Lead, Charity Director.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

We’re seeking a Philanthropy Lead to join our fantastic Philanthropy and Partnerships team. You will provide leadership to a team of fundraisers and secure transformational funding from philanthropic supporters to ensure Pancreatic Cancer UK can deliver its strategy to double survival rates of pancreatic cancer. In this role you will:

• Lead the growth of a robust pipeline of prospects with capacity to give significantly, working with key stakeholders to solicit and close asks as necessary.
• Work collaboratively with senior leadership to maximise high value fundraising opportunities and further a culture of philanthropy within the organisation.
• Be responsible for leading the development and delivery of the philanthropy fundraising strategy.

About You 

• Proven experience as a philanthropy fundraiser, with a strong track record of securing 6-figure gifts from philanthropic supporters.
• Proven experience of developing the skills of a fundraising team.
• Proven experience of building and delivering a major donor fundraising growth strategy.
• Highly skilled at influencing and negotiating with a variety of senior stakeholders.

If this sounds like you – we’d love to hear from you!

About Working for Us 

This is a fast-paced organisation that is really committed to making a difference. Being a part of our team is being part of a thriving, positive, dynamic, successful, and welcoming community that is making an impact. We will support you and develop you should you wish this, and you get the opportunity to be involved in activities outside the scope of your immediate role. We care about your health and well-being and your work-life balance, and you will feel that your contribution is valued and matters. 

About Us  

Pancreatic cancer is a tough one but we're taking it on. It is tough to diagnose, tough to treat, and tough to research. For too long this disease has been side-lined. We want to make sure that everyone affected by it gets all the help they need. Together we are taking on pancreatic cancer. Underpinning this vision are our three values:

• Courage
• Community
• Compassion

We cannot achieve our vision without employing people who are committed to our vision, strategy, and values.

At Pancreatic Cancer UK (PCUK) our ambition is to create an inclusive working environment that reflects the communities and audiences that we engage with and where everyone can be their true selves, where they feel respected, championed, heard, and supported. We want our workforce to achieve their potential, understand their contribution and feel proud of their impact by creating a culture and organisation that is genuinely inclusive by advancing equality, diversity, inclusion, and belonging through our policies and practices.

We believe diversity drives great outcomes by encouraging the different points of view that come from a diverse workforce. We want to hear from and engage with people whose experience of dealing with this disease may be very different depending on their individual circumstances and background. We can think of no better way to do this than by making sure this role fully represents our intent; therefore, we are especially keen to consider applications from suitable applicants who consider themselves to be in areas that appear underrepresented within the charity sector.

Safeguarding

PCUK is committed to safe and fair recruitment processes that safeguard and protect those we work with, support and serve. We make sure all our staff are selected, vetted (DBS/Criminal record checks where appropriate), trained, and supervised fairly and to a high standard so that they can provide safe, effective and compassionate care. Where we work with volunteers, we extend the same support in order to ensure that they are working within our ethos and standards.

How to apply

• Download the Job Description and Person Specification for full details of the role. If you have any questions, please get in touch with Laura Howard-Jones, Head of Philanthropy and Partnerships.
• To apply, please complete the online application form, setting out why you are interested in the role and how you meet the person specification criteria. This information will be used to select candidates for interviews.
• You will need to have the right to work in the UK as we are not able to provide sponsorship for this role.
• Please note that interviews will be held remotely on 28/29 May 2025

No agencies/sales call please – as a charity we work hard to keep our costs down and therefore will not be engaging agencies to support this recruitment

As our Security Engineer, you'll be at the frontline of our cyber defence, working closely with the Security Operations Manager to monitor, maintain and enhance our security tools and services. You'll collaborate with external security providers, including our 24/7 Security Operations Centre (SOC), responding to security alerts and ensuring threats are identified and addressed promptly.

Your expertise will help us stay ahead of emerging security risks. From managing security controls to running vulnerability scans and analysing threats, your role will be integral in keeping our systems protected. You’ll also work alongside our IT teams, ensuring that security best practices are embedded across all projects and changes.

If you thrive in a fast-paced environment, have a keen eye for detail, and are eager to stay ahead of the latest cyber security developments, we’d love to hear from you.

About You

You’ll have experience working in cyber security, system engineering, or a similar role, with hands-on knowledge of security tools such as anti-malware, content filtering, SIEM and threat detection solutions. A strong understanding of Windows OS, Linux, and MacOS is essential, along with experience working with technology suppliers and outsourced services.

You should have or be working towards professional security and technical certifications such as CISSP, CISA, CCNA, SSCP, CEH, or CREST CPSA/CRT, GIAC. Knowledge of Microsoft security suite, vulnerability scanning, working knowledge of network infrastructure or scripting languages like Python and PowerShell would be advantageous.

More than just technical skills, we're looking for someone who is analytical, detail-oriented, and able to adapt quickly to emerging threats. You’ll have the confidence to suggest improvements, collaborate across teams, and manage multiple priorities effectively.

No two people with sight loss are the same, and none of our people are either. So, we are proud to offer a range of person-centred benefits that can support each member of staff in ways that really mean something to them – and show them how much they mean to us. We offer a flexible benefits package, discounts and cashback scheme, a generous holiday allowance and matched contributory pension scheme to care for our people.

​This role will be based in Northern Ireland. We support hybrid and home-based working arrangements, so you have flexibility to work in a way that’s best for you. We value in-person collaboration with our teams and those we support therefore occasional travel to Belfast and UK sites is required.

​You’ll be working 35 hours per week, worked 9am to 5pm, Monday to Friday.

​How to apply

​If you would like to have an informal conversation about the role before applying, or require any accessibility support to apply, our friendly recruitment team is ready and waiting to help. 

As part of your application ensure you provide evidence and examples of how your skills & experience meet the criteria as set out in the job description. You will also be asked to complete a few job-specific questions as part of this application process, so please be prepared to write your answers to these questions.

​If you want to know more about the teams who work at Guide Dogs, you can find it on our Careers Page

Our Commitment to Diversity and Inclusion

Guide Dogs welcomes applications from all sections of the community and actively encourages diversity to maximise achievements, creativity and good practice. We positively welcome and seek to ensure we achieve diversity in our workforce and that all job applicants and employees receive equal and fair treatment, regardless of age, race, gender, religion, sexual orientation, disability or nationality.

As a Disability Confident Employer, we are proud, whenever possible, to offer an interview to all candidates that meet our selection criteria, and who indicate they wish their application to be considered under our Disability Confident interview commitment. For more details, visit our careers site.

If you are successful you will need to provide evidence of your right to work in the UK via our digital ID checking supplier; in addition, we cannot offer visa sponsorship at this time.

Every day is different at Guide Dogs. And no person with sight loss is the same. We work side by side, on our sites and in the community, in schools and on our streets, supporting people to live the life they choose. Our staff therefore also work in different ways to support the delivery of our life changing work.

Safeguarding

Guide Dogs is committed to safeguarding and promoting the welfare of all children, young people and adults at risk of harm with whom we work. We expect all our employees and volunteers to fully share this commitment.

At Guide Dogs, we believe in fair and equitable hiring practices. A criminal record will not automatically disqualify an applicant from consideration for a position. Each case will be evaluated individually, taking into account the nature of the offense, its relevance to the role, and the time that has passed since the incident. We encourage all candidates to disclose relevant information, and we assure you that it will be handled confidentially and fairly.

Guide Dogs follow Safer Recruitment practices to ensure we are safeguarding the vulnerable people we work with. As part of this, we require a full work history with any gaps accounted for & a minimum of 2 professional referee details fully covering the past 5 years. If you are applying for a disclosure role, please note that you will be required to undergo an enhanced DBS check and sign up to the DBS update service.

We are in search of a Support Coordinator to act as the cornerstone for our team across three supported living bungalows in the Kingswinford area of Dudley. Your primary responsibility will be to deliver exceptional, person-centred services aimed at enhancing the quality of life for our service users with learning disabilities, autism, and physical disabilities.

Your leadership will be key in maintaining operational excellence and top-tier care within a setting registered with the CQC and commissioned by Dudley Council. If you're ready for a role that offers the chance to make a meaningful difference, we welcome your application.

In this role, you'll be responsible for the effective management and deployment of staff to cater to the individual needs of our service users, factoring in their personalised schedules and activity plans. Your professionalism will set the standard, inspiring your team to go above and beyond in their support for service users. You will be patient, professional and well organised with excellent communication and leadership skills, both verbal and written. You will be able to liaise proactively and effectively with social workers and other members of the multi-disciplinary team.

A minimum of two years’ experience in providing care and support to people with learning disabilities and other needs is essential for this role.

Vacancy Reference Number: 83312

Applications for this role must be submitted via the Creative Support website using the above vacancy reference number

Full training is provided, as is the opportunity to work towards QCF Diploma in Health and Social Care. Benefits of working with Creative Support include a probationary bonus, pension contributions, 33 days Annual Leave and company paid enhanced DBS.

We are a passionate, inclusive, and anti-racist organization - Stonewall Diversity Champion, Disability Confident Employer who have recently received Investors in People Gold award.

Applications are reviewed as they are received, we do not provide feedback for unsuccessful applications. We can only accept applications from candidates who are located in and eligible to work within the UK.

Creative Support is seeking an organised, dynamic and highly motivated individual to join our Warrington Supported Living Service in Cheshire. Our service comprises six flats supporting individuals with learning disabilities and/or autism, including those with additional needs such as challenging behaviours, mental health needs, and complex needs.

We offer an empowering model of support, enabling people to lead fulfilling lives, maintain their tenancies, participate in the community, develop independent living skills, and achieve personal goals.

As a Senior Support Worker, you will support individuals in activities they enjoy, such as discos, swimming, and cinema outings. You will also have the opportunity to act as a Key Worker, helping people achieve their dreams and ambitions.

In this role, you will ensure high-quality, individualised, person-centred support for all service users. Additionally, you will provide mentorship, support and guidance to the staff team, developing warm, trusting relationships with clients and encouraging them to express their needs, views, and concerns. You will support the management of service delivery to meet client needs, working flexibly, including evenings, weekends, waking nights, and sleep-ins.

A minimum of two years’ experience in providing care and support to people with learning disabilities and other needs is essential for this role. A passion for providing excellent managerial support to our friendly staff team in Winwick, Warrington, is also key.

Vacancy Reference Number: 83310

Applications for this role must be submitted via the Creative Support website using the above vacancy reference number

Full training is provided, as is the opportunity to work towards QCF Diploma in Health and Social Care. Benefits of working with Creative Support include a probationary bonus, pension contributions, 28 days Annual Leave and company paid enhanced DBS.

We are a passionate, inclusive, and anti-racist organization - Stonewall Diversity Champion, Disability Confident Employer who have recently received Investors in People Gold award.

Applications are reviewed as they are received, we do not provide feedback for unsuccessful applications. We can only accept applications from candidates who are located in and eligible to work within the UK.

Our client is a vibrant Surrey-based charity, committed to building futures for local people by providing services that support and assist disadvantaged and vulnerable people; their wide range of projects and activities aim to create happy, healthy and connected communities. They are now looking to recruit a dynamic Senior Learning Hub Coordinator to oversee their alternative education provision for children and young people aged 16-25 with a disability and complex learning needs.

Our client’s inclusive Learning Hub provides a stimulating and varied timetable where students thrive in a small group setting. As Learning Hub Coordinator, you will manage and coordinate all services within the Learning Hub, ensuring they are of high quality, innovative and safe, meeting the learning needs and outcomes of the students and users who access them. You will plan the delivery of services and learning topics and will assess student places, ensuring that student’s needs are met by delivering unique learning experiences with evidenced achievement of outcomes. You will provide support to a dedicated team of frontline workers, as well as volunteers, and will work in partnership with a range of agencies and local organisations to promote the service.

To apply for this role you must have significant experience of working with children and young people with additional needs in an educational setting or provision, and will hold a minimum Level 3 professional qualification in Childcare, Disability, Health or Social Care or Education. You will have experience of creating learning support plans and outcome-based work and will have experience of dealing positively with young people with complex health needs and challenging behaviour. You will have experience of managing services, staff and volunteers, and will have a working knowledge of EHCP process and post 16-25 transition pathways.

If you are interested in finding out more about this exciting opportunity, please register your interest and submit your CV by clicking 'apply now' below.

At Prospectus, we are committed to building inclusive and diverse organisations and welcome applications from all sections of the community. We invest in your journey as a candidate and are committed to supporting you in your application. If you are enthusiastic about working with a fantastic charity that makes a real difference in people's lives, we would love to hear from you!

Please note this role is full-time, Monday to Friday, 9am-5pm - this comprises 39 weeks term-time, plus additional 20 days as and when during the year.

Please note, this role will be based in Reigate (some home working).

Director of Operations

Developing Health and Independence (DHI)

Bath

Full time, permanent role

c£68,000 + benefits

Are you creative and adept at making the complex simple?

Do you feel passionately about social justice, challenging discrimination and disadvantage, and developing and delivering effective, solution-focused services that genuinely support people to change their lives? 

Do you have the determination, drive, and vision to lead and develop people, systems and services, overcoming barriers and challenges in a complex, often highly regulated world? 

If you have answered yes then you are likely to thrive in this exciting role as you will be able to take on real responsibility, leading on all DHI operations to deliver high impact services.

DHI is a charity that helps disadvantaged and vulnerable people turn lives around, stand on their own feet and reduce dependency. We do this because we believe everyone should have the chance to achieve their potential to make a valuable contribution to society. 

We help vulnerable young people and adults overcome circumstances, structural barriers as well as self-limiting behaviours that are holding them back.  Our clients are often disadvantaged or living at the margins, meaning they are disproportionately affected by substance misuse, homelessness, offending, mental health issues and other factors that contribute to social exclusion.

Few, if any of our clients, come with a single issue.  Rather than treat issues in isolation, we work with the person, not the label, and find the most effective way to help them.  We help people through a highly personalised, solution-focused approach, regardless of the service they enter; services that include housing, drug and alcohol treatment and much more besides. 

The ideal person will bring significant senior level experience and track record of achievements, working within social or supported housing, drugs/alcohol, or a related social care field, including substantial contract and people management experience.  You will be able to combine practical experience of developing simple effective systems, bring strong leadership, performance management and relationship building skills, and be able to operate successfully in a dynamic, fast-paced and challenging environment.

How to Apply

To apply, please submit your CV and a Supporting Statement (no more than 2 sides of A4) that sets out why you are interested in joining DHI as its Director of Operations and how you meet the person specification and our values.

Closing date: Midday Wednesday 28th May 2025

Recruitment Process

Initial telephone interviews will take place for a longlist of candidates on 3rd June 2025.

Shortlisted candidates will be invited to attend a formal in person interview on 6th June 2025.

Job Title: Facilities Coordinator

Hours: 35 per week, 11am to 7pm Monday to Friday with some weekend working

Salary: Circa £27,000 per annum

Location: Coram Campus, 41 Brunswick Square, London WC1N 1AZ

About Coram

Coram is the UK’s oldest children’s charity founded by Thomas Coram in London helping vulnerable children and young people since 1739. Today, the Coram group helps more than one million children, young people, families and professionals every year by providing access to the skills and opportunities they need to thrive. We work in a dynamic environment, always innovating and changing whilst ensuring that our standards of data management are at the highest level and the best it can possibly be.

The role:

We have a great opportunity for a Facilities Coordinator to join our small established team to support the work of the charity by ensuring our buildings remain in good repair and ensure a excellent standards of health and safety for our staff and visitors.

You will assist our Estates Manager in the maintenance of Coram’s buildings and grounds. Your responsibilities will include monitoring the work distribution amongst our facilities team, logging and allocating work requests, delivering day to day repairs to our properties and overseeing contractors on site. You will carry out regular checks, maintenance, and scrutiny of all locations at our site. Health and Safety checks and site security will form a regular aspect of the weekly programme

The working hours be between the hours of 11am to 7pm, Monday to Friday with some flexibility required for evening and weekend work.

Please see the Job Description to understand more about the role and to see if it’s the ideal opportunity for you.

To apply for this role, please click on the 'apply now' button below to complete the application.

Closing Date: Tuesday 27th May 2025 at 23:59

Interview Date: TBC 

Coram is an equal opportunities employer and we believe a diverse workforce enables us to improve the services to the children and families we help. We are genuinely committed to encouraging candidates from all sections of the community we seek to support. This includes those from global majority ethnic backgrounds, those that identify as LGBQT+, those with disabilities, those with lived experience of care, those with neuro-diversity, and those from other groups who are underrepresented at Coram.

If applicants feel comfortable, we would encourage them to draw on lived experience as well as professional experience in their personal statement as part of their application.

We are committed to the safeguarding of children and where appropriate will require the successful applicant to undertake a check from the Disclosure and Barring Service.

Registered Charity No. 312278.

About the role

This new role will be part of our Supporter Engagement team, which includes Special and Challenge Events Fundraising, Community Fundraising, Individual Giving and Supporter Care. Our Special Events programme has expanded significantly in recent years, and we
have ambitious plans as part of our new three-year strategy. As part of this, we organise a diverse range of fundraising events, including a Comedy Night, Garden Party, Sports Quiz, Carol Service and Gala dinner.

Working closely with the Head of Supporter Engagement, the Special Events Officer will play a key role in developing and managing our special events programme. This includes overseeing multiple aspects of event planning and execution, collaborating with the Marketing and Communications team to produce high-quality event materials and ensuring that every event runs smoothly. Additionally, you will help manage key relationships and maximise fundraising income.

A key focus of this role will be leading the organisation of our annual Carol Service at St Margaret’s Church, Westminster Abbey, while also exploring opportunities to develop a new special event that diversifies our income streams and broadens our audience.
You will also stay ahead of industry trends, conducting competitor research and analysis to ensure our events remain innovative, competitive, and appealing to supporters.

Main duties

• Supporting the co-ordination and delivery of our special events programme.
• Manage the core elements of special events delivery such as the co-ordination of auction prizes, guest lists, guest requirements, admin and communications.
• Work closely with the Marketing and Communications team to produce event materials including event programmes.
• Support the Philanthropy Officer with the organisation of our annual cultivation event.
• Support the Head of Supporter Engagement to identify opportunities for income growth from special events with the view to develop a new Special event within the portfolio.
• Ensure that appropriate and compliant risk assessment, health and safety procedures, protocols and policies are implemented for all special events.

Key responsibilities

• In conjunction with the Operations Coordinator Manager to continuously develop the role to ensure that all tasks are being undertaken in an effective and appropriate manner which meets the strategic aims and objectives of The Passage.
• To participate in internal/external meetings as required, attend training events, conferences and other functions as necessary.
• To participate in regular supervision and annual appraisal, and help in identifying your own job-related development and training needs.
• To ensure that all The Passage policies and procedures are being adhered to, particularly those relating to Code of Practice and Confidentiality.
• To contribute to the effective implementation of The Passage’s Diversity and Equality Policy as it affects both The Passage and its work with vulnerable adults.
• To at all times undertake your role in a professional manner maintaining a high quality standard of work, and to always work in accordance with the aims, values and ethos of The Passage.

Desired experience

• Experience of supporting or delivering special events.
• Experience of recruiting new fundraisers and providing excellent stewardship.
• Creative thinker with the ability to take the lead, initiative and problem solve.
• Understanding of how to use insight, data and market trends to identify opportunities
  and make recommendations.
• Experience of tracking income and expenditure targets.
• Working in the charity sector.

Desired knowledge

• Special events, fundraising and trends.
• Digital fundraising and online fundraising platforms.
• Excellent organisation & time management skills.
• Strong organisational skills with the ability to manage and take responsibility for your own workload, handle multiple priorities and to work independently.
• GDPR and all relevant fundraising regulations.
• Shared passion for the work of The Passage.

Above all we are looking for inspiring and committed individuals who have a genuine desire to support people, and to help them to rebuild their lives.

Marketing Coordinator, Membership Loyalty & EngagementSalary: £31,200
Hours: Full time
Contract: Permanent
Location: King's Cross, London N1C (Hybrid)

Who are we?

Art Fund is the UK’s national fundraising charity for art. We give grants to help museums, galleries, historic houses and public arts organisations to acquire objects for their collections, to share them with as many people as possible, and to support research and training for museum professionals. We are supported by our growing membership of 135,000 through the National Art Pass, as well as the generosity of many individuals, trusts and foundations.

The role

We are looking for a Marketing Coordinator to play a crucial role in delivering first class marketing strategies to drive satisfaction, increase revenue and develop lasting engagement for Art Fund's membership (The National Art Pass). This is an exciting opportunity to join the membership team at one of the UK’s leading arts organisations and play a key role in achieving Art Fund’s core mission of helping museums and people share in great art and culture. You will be data & insight driven marketer with experience in customer retention, coordinating multi-channel loyalty programs and building customer journeys via email-marketing tools. You’ll also be responsible for crafting engaging copy that brings members along every step of our charitable proposition, inspiring connection, trust and action.

As a key member of the National Art Pass marketing team, you will be instrumental in:

• Marketing strategies across online and offline channels that maximise retention rates of the National Art Pass
• Supporting a programme of activity that promotes Art Fund’s charitable message to increase membership loyalty and to generate income via regular giving and fundraising initiatives
• Ensuring the delivery and smooth running of marketing automation membership journeys to support all areas of the membership cycle from onboarding and renewals right the way through to lapsed and win-back programmes
• Developing assets and experiences that add-value to our diverse membership, creating engaging communications that showcase what’s on at museums across the UK
• Coordinating membership e-comms and digital services including defining customer journeys, writing copy and forward planning of email content and regular reporting on results
• Collaborating with internal teams such as the Design, Content and external agencies / suppliers to create marketing assets that reflect Art Fund’s brand identity

The ideal candidate will have experience in customer retention, loyalty program management and CRM. Your role will involve using data, audience insights to drive marketing strategies as well as close collaboration with internal and external stakeholders to drive the best possible membership experience. This is a fantastic opportunity to make an impact in support of Art Fund's charitable mission as part of the membership team.

Key Employee Benefits

• Generous Annual leave – 25 days annual leave and bank holidays, with additional non-contractual office closure dates at Christmas.
• Free National Art Pass (NAP) – for yourself and another person of your choice.
• Free Entry to Exhibitions
• Life Assurance – cover for up to three times your basic salary.
• Season Ticket Loan
• Pensions – Eligible employees are enrolled into the scheme with the exception of those who have contracts of three months or less. Art Fund contributes 8% of the basic annual salary during the first six months of employment or until probation is successfully completed, whichever is the later. At that point the contribution is increased to 10%.

This post is London-based. We have a hybrid working model of minimum 2 days per week (for full time staff) at our King’s Cross office (2 Granary Square, London N1C 4BH).

Closing deadline: 23.59 on Monday 26 May 2025

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

We are committed to building our team and trustees from the broad range of backgrounds and experiences across the UK, valuing difference and diversity, and building a workplace based on shared values of equality and mutual respect.

We have ambitious plans for the future and will be holding ourselves to account and putting our principles into action, as we all work together to help bring about positive change and a fairer future for everyone. We therefore want to encourage applications from all races, ages, religions and sexual orientations, as well as parents, veterans, people living with any kind of disabilities and any other groups that could bring diverse perspectives to our organisation.

Non-UK nationals will require current and valid permission to work in the UK.

Please note that any suspected use of AI in relation to answering sift questions will be marked down.

No agencies please.

Community Based/Home Working – Yorkshire & Durham

Permanent, Full Time

Circa £30,000 plus competitive benefits

Do you want to make a difference?

The RAF Benevolent Fund is the leading welfare charity for the RAF. Every year we make a real difference to over 40,000 people who benefit from our services. Working at the Fund is more than sitting at your desk ad in this role you will have the opportunity to be part of our RAF Family.  Alongside helping our beneficiaries, we also get to hang out with Spitfires and Typhoons, take part in a Dambusters bike ride, attend events like Royal Ascot, the Chelsea Flower Show, and the Bomber Command Memorial Service. Every day you will make a difference and play your part in changing the lives of others and helping people in the RAF Family get through the toughest of times.

It doesn’t matter how long someone served or when. If they were part of the RAF, they and their family are part of our RAF Family. We will always be here to support them when they need it most.

Join the RAF Family and play your part in making a difference.

Do you want to play a part in what we do?

People are at the heart of what we do. Together we:

· Help reduce social isolation and loneliness among veterans. 

· We support ill or injured men and women to have a safe place to call home, a home that meets their specific needs.

· We fund youth services on stations to provide clubs and activities for the children of serving personnel who move every few years.

· We provide grants to help with the cost of living. But this is just a few of the ways we help.

We are seeking an individual to undertake the dual role of promoting the profile of the RAF Benevolent Funds welfare offer, whilst also carrying out welfare casework. Post holders will be expected to undertake holistic assessment of need both remotely (over the telephone and online) and when required in person across their region. You will be expected to work with individuals who may have complex and sometimes challenging welfare needs, assisting them by identifying appropriate support from within both the RAF Benevolent Fund and the wider statutory and military charity sector, ensuring that support is made available to meet their need through the case working process.

The successful candidate will have experience of working in a social welfare role supporting individuals and will have strong people and relationship-building skills, as well as empathy with or understanding of issues affecting the Armed Forces community.

This is a community-based position working from home but covering the Yorkshire and Durham areas, ideally based in the York area. The candidate must have their own vehicle for use of traveling around the regions. Occasional travel to London will be required. The successful candidate for this role will need to be Enhanced DBS checked and prove they have the right to work in the UK.

To apply, please click on this link and send your CV, together with a cover letter detailing why you believe you are suitable for this role, providing examples of how you meet the job profile when you apply through our recruitment portal.

The closing date for applications is Wednesday 21st May 2025, 5.00pm. Interviews will be held on Tuesday 27th May 2025.

A copy of the Fund’s Candidate Privacy Notice can be found on our website. As an equal opportunities employer, the Royal Air Force Benevolent Fund is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. The Fund takes safeguarding seriously, and appropriate background checks will be completed. You can find out more about our commitment to safeguarding on our website. This role requires an Enhanced DBS check. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join the Fund.

The Royal Air Force Benevolent Fund is a Registered Charity (No. 1081009).

Recovery Worker – Supported Housing

Location: Middlesbrough

Salary: £23,810 per annum (In addition to your salary, you will be entitled to an additional £410 by working the standard on-call and sleep shift rota, you will also have the opportunity to increase this if you so choose)

Job Type: Permanent, 37.5 hours per week

You’re caring, flexible and creative, thrive under pressure, know how to connect with people at all levels and really enjoy helping others to live as independently as possible. You’d also like to be part of an organisation that counts on the professionalism, insight, expertise and passion of its staff to inspire individual recovery for the people they work with. Welcome to North Ormesby Road as a Recovery Worker. 

North Ormesby Road is a mental health, supported housing service, working to a recovery model. We provide a range of support services for people with mental ill health to access in their local community, including outreach support, peer support and supported housing. We have been operating in the area for a number of years and offer a staffed service to our residents aged 18 and upwards. 

We know that recovery can look and feel very different to each and every one of us. But we also know that if we provide the right support, at the right time, we can inspire recovery nationwide and that recovery is possible for everyone. 

That’s where you come in. Responsible for helping and inspiring the people who use our services to maintain their tenancy and independence in the community, we’ll rely on you to work with them to come up with a personal support plan that will see them achieve their goals and aspirations. Whether it’s developing their domestic and finance management skills or accessing work, leisure or educational opportunities, one thing’s for sure ‐ you will have every chance to shine. 

No relevant experience is required as full training will be provided, although candidates with an understanding of mental health issues and/or lived experience would be welcomed. More important is your caring and compassionate nature and empathy and enthusiasm for helping others. Whatever your background, you’ll need to be happy to work both independently and within a team and willing to be part of a weekly rota system and available for on call duties. 

In return for your skills and enthusiasm, this role comes with some really great benefits and excellent training and development opportunities 

There is a requirement to work a minimum of 4 sleep shift per month at £87.30 each and 5 on calls per month at £12.

To Apply

If you feel you are a suitable candidate and would like to work for Waythrough, please click apply to be redirected to their website to complete your application.

We are committed to increasing our diversity and we would welcome applications from those with lived experience and/or anyone from a Black, Asian or Minority Ethnic group.

This is a rolling recruitment process. Candidates will be interviewed as and when they are shortlisted.

When applying, please upload a CV and supporting statement which should clearly outline your skills and experience.

Learning and development is important to us, and we are pleased to be able to offer a wide range of apprenticeships. We hire apprentices into specific roles as well as offering apprenticeships to the workforce. Anyone can apply to undertake an apprenticeship relevant to the role as long as they are in a permanent post and have successfully passed probation.

Waythrough launched in October 2024 following the merger of Humankind and Richmond Fellowship (RF). Aquarius supports people in the Midlands affected by substance use or gambling. It was a subsidiary of Richmond Fellowship and is now a subsidiary of Waythrough.

We are specialists in mental health, alcohol, drugs and related areas. We provide high quality, evidence-based services, which are designed around the needs of the people we support. Our vision is to break down the barriers that stop people getting the support they need to live a life they value.