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Closing in 5 days
Medway Voluntary Action (MVA), Multiple Locations (Hybrid)
£55,000 - £60,000 per year
We are looking for an experienced senior manager or CEO to continue to lead MVA, Medway's outstanding VCSE infrastructure organisation.
Posted 1 week ago Apply Now
Closing in 6 days
Mission Without Borders International, Remote
£40,000 - £42,000 per year
Following two successful appointments of Salesforce Support Specilaists, we have two more opportunities for 2x Configuration Specialists
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Closing in 7 days
Single Homeless Project, Multiple Locations (On-site)
Fixed at £27,007.50 per annum
Play a key role in maintaining a safe, calm and respectful environment overnight.
Posted 2 days ago
Inspire, E15, London (Hybrid)
£16,586 per annum (£27,644 FTE per annum)
Excellent opportunity to join us in a role with responsibility for sourcing and securing work experience opportunities for young people
Posted 1 day ago Apply Now
Closing today at 14:11
FearFree, BA14, Trowbridge (Hybrid)
£24,242.4 - £26,817 per annum
Posted 1 month ago
Closing in 5 days
Sue Ryder, Bloomsbury (Hybrid)
£40,000 per year
Posted 4 days ago
Weston Park Cancer Charity, S10, Sheffield (Hybrid)
£25,867 - £28,219 per year
Posted 2 days ago
Closing in 7 days
Single Homeless Project, London (On-site)
Starting at £31,101.42 and rising incrementally to £34,059.72 per annum
Working in a unique new service that for the first time will be offering support to couples who have been rough sleeping
Posted 1 day ago
The Hospice of St Francis, Berkhamsted (On-site)
£33,000 - £37,000 per year
As Regular and Mid-Level Giving Officer, you will play a critical role in growing and maintaining income at the Hospice.
Posted 2 days ago Apply Now
Page 33 of 82
E1 6LT (Hybrid)
£30,522 per year
Full-time
Contract or temporary (5 months)
Job description

Crisis is the national charity for people experiencing homelessness. We have embarked on our 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.

Contract: Five-month fixed term contract, starting October 2025

About the role

Supporter Care is about inspiring people and giving them the opportunity to do something amazing. This role will suit you as an enthusiastic, adaptable and proactive team player. You’ll use your exceptional interpersonal skills to deliver a memorable experience to Crisis supporters and members of the public, adding value to every interaction.

As a key member of the Fundraising Department, you will handle inbound contacts with potential and existing supporters over multiple channels, delivering an exceptional quality of service to queries related to our new products and services including retail. And you’ll help to improve the supporter experience by identifying and helping to resolve issues in the supporter journey, particularly those relating to our website. This is an exciting time to join our team and contribute to us establishing how we can add real value to our engagement with supporters. We will work together to make sure the supporters' voices are heard and at the heart of our fundraising and decision-making.

About you

To be successful in this role you will have:

  • Experience working in telephone and email-based roles in supporter care or customer service
  • Ability to organise your workload and maintain a high level of output and accuracy even during busy times
  • Ability to handle complaints and objections with confidence
  • A proactive and collaborative approach to work
  • Strong critical thinking and problem-solving skills
  • Flexibility and ability to adapt quickly to changing priorities

Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply.

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.

Working at Crisis

Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.

Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.

As a member of the team, you will have access to a wide range of employee benefits including:

  • A competitive salary. Please note our salaries are fixed to counter inequity and we do not negotiate at offer stage.
  • Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy.
  • Pension scheme with an employer contribution of 8.5%
  • 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave.
  • Enhanced maternity, paternity, shared parental, and adoption pay.
  • Flexible working around the core hours 10am-4pm
  • Wellbeing Leave to be used flexibly
  • And more! (Full list of benefits available on website)

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.

How do I apply?

Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.

Closing date: Tuesday 9 September 2025 23:55

Interview date and location: Tuesday 16 and Wednesday 17 September 2025 via Microsoft Teams

AI in Job Applications

We understand some candidates use AI tools when applying. Whilst we welcome the use of technology to support clear communication and structure, we want to learn more about you, so please ensure that your application reflects your own skills, knowledge and experiences

Accessibility

We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team to discuss how we can help.


Registered Charity Numbers: E&W1082947, SC040094

Application resources
Posted by
Crisis View profile Organisation type Registered Charity Company size 501 - 1000
Posted on: 28 August 2025
Closing date: 09 September 2025 at 23:30
Tags: Administration, Advice / Information, IT, Customer Service, Customer support, Data Entry, Entry level / Graduate, Homelessness

The client requests no contact from agencies or media sales.