Service manager support jobs in islington, greater london

Insight and Evaluation Manager

We are currently delivering an ambitious five-year growth plan, which will ensure that we can reach as many young people as possible with our programme. As part of this growth we are now looking for an Insight and Evaluation Manager to join the team.

The role is currently a managerial role, but we would consider candidates with less experience in a version of the role with no managerial responsibilities, under the title Senior Insight and Evaluation Coordinator… so please still apply!

Position: Insight and Evaluation Manager

Location: Remote (with some travel to London as required)

Hours: Full-Time (flexible working considered)

Contract: Permanent

Salary: £29,000 - £32,000 p.a., depending on experience (+ £3000 London weighting, if applicable)

Closing Date: 25th August 2025

Interview Date: Week commencing 1st September 2025

About the Role

As part of the Strategy, Finance, and Operations Team, the Insight and Evaluation Manager will be responsible for ensuring all teams have the right data to deliver, monitor, and fund our programme in a timely and effective way. You will manage, analyse, interpret and present data, most of it recorded on Salesforce, in order to enhance the quality of delivery, maximise the achievement of outcomes by participants, and ensure that our programme is fully funded.

You will support this growth plan by ensuring that our data-related systems are efficient and scalable. Working  closely with the rest of the Technology and Insights team, you will help identify areas across the organisation that are in need of improvement and work to develop and implement improvements in our data-related processes.

Role responsibilities include:

· Data analysis, monitoring, and evaluation

· Facilitate the use of data to guide tactical and strategic decision-making across the organisation

· Support systems development relating to data and reporting

· Manage one part time staff member working on data insights and systems

About You

We are looking for someone with experience of:

· Processing, analysing and visualising data, particularly using Excel and Power Query

· Analysing and organising data to identify trends and support decision-making

· Cleaning and handling large datasets

· Presenting data visually to highlight key insights

· Providing strategic advice using diverse information sources

· Communicating complex information clearly and effectively

· Coordinating cross-organisational projects and securing stakeholder buy-in

About the Organisation

The Access Project is a data-driven organisation with robust monitoring and evaluation systems. We track student progress, assess the impact of our programmes, and use real-time data to improve delivery. By combining academic, demographic, and outcome data, we measure university readiness and share our impact externally. We're also expanding reporting capabilities across teams, including sales and partnerships.

Benefits include:

· 25 days annual leave p.a. (pro rata) plus Bank Holidays and 5 Winter closure days.

· PerkBox

· Employee Assistance Programme

· Online Medical assistance

· Interest-free travelcard loans

· Cyclescheme loans

· Paid wellbeing day

· 2 paid Volunteering Days

· Employer’s pensions contributions (3%)

· CPD options in line with L&D programme

· Staff Mentoring scheme

The Access Project is an equal opportunities employer and we welcome applications from people from all backgrounds. If you believe you have most of the skills to fulfil the role we encourage you to apply. Amongst staff at our organisation, there is under-representation of people who are Black, Asian or people from ethnic minority backgrounds, disabled, care-experienced, from low socio-economic backgrounds, and who are LGBTQIA+. We also particularly welcome applications from people with lived experience in reference to our mission.

We are proud to be a Level 1 Disability Confident employer. If you require any reasonable adjustments please contact us.

Please note, if you are selected for appointment to the role, you will be subject to a DBS check.

You also have experience in roles such as Insights, Insight, Evaluation, Insight and Evaluation, Insights Manager, Insight Manager, Evaluation Manager, Insight and Evaluation Manager, Data and Insights Manager, Research and Insights Manager, Evidence and Impact Manager, Outcomes and Evaluations Manager.

Centre 404 is a friendly, prominent and thriving charity with an excellent reputation for providing high quality support and services to people with learning disabilities and their families across 7 London Boroughs.  

The Camden Short Breaks Team, as part of the Children, Young People, Families and Engagement service at Centre 404, delivers person-centred homebased and community-based outreach support for children and young people with a learning disability.

Centre 404 is seeking a dynamic and organised Short Breaks and Family Engagement Manager to lead the development and delivery of engaging activities, workshops, and support services for children and young people with disabilities and their families. Based in North London, this role involves coordinating short breaks and family engagement activities across boroughs including Islington, Camden, Tower Hamlets, Haringey, and Enfield, in line with local authority contracts and community needs.

 Responsibilities will include:

•  ·Planning and delivering workshops, forums, well-being sessions and social events for families
• · Developing outreach programmes to engage family carers
• · Supervising volunteers
• · Using creative and tech skills to promote activities and monitor success
• · Building strong relationships with families, local services and professionals
• · Managing referrals and support plans for children and young people
• · Overseeing a team including supervisions, appraisals and team meetings
• · Maintaining accurate records and administration

An awareness of the challenges and safeguarding needs of people with learning disabilities and/or Autism and their family carers as well as a knowledge of relevant local/national policies, legislation, and current issues affecting services for our families will be essential.

We will also be looking for an understanding of person-centred planning approaches, including Short Breaks, ENCP, PBS, and support plans and a working knowledge of CQC standards and their application in delivery.

Centre 404 is dedicated to staff development and supervision and we will provide a detailed induction and on-going training and support. We are also committed to safeguarding and promoting the welfare of adults at risk and we are looking to recruit people who share these values. All offers of employment are subject to an enhanced DBS check, proof of eligibility to work in the UK and two satisfactory references.

We are dedicated to providing a meaningful and rewarding work environment, as well as offering a range of perks and benefits for our staff to enjoy.

Centre 404 is an equal opportunities employer and welcomes applications from all sections of the community. Charity ref number 299889

• Salary: £50,331 gross per annum

• Location: London

• Contract Type: Indefinite

• Hours: Full Time

• Closing Date: 8 September 2025

About the role

Join ClientEarth as our next Grants Manager and play a vital role in securing the resources that power our mission to protect people and planet. In this role you will lead on renewing and managing income from major trusts, foundations, and institutional funders, while building strong relationships with some of our largest and most strategic partners. The role also offers the chance to help shape and deliver our fundraising strategy across Europe, the US, and Asia.

Meet your Manager

You will be managed by Jamil De Dominicis. Jamil joined ClientEarth in 2019 and is based in London. As Global Head of Grants, he leads the Grants Management team and oversees ClientEarth’s grants income from trusts, foundations and other statutory and institutional funders. Prior to joining ClientEarth, Jamil worked in various policy, research and grant management roles at the international affairs think tank Chatham House and the National Foundation for Youth Music.

Main Duties

• Manage a portfolio of grants from key Trusts, Foundations and statutory funders. Ensure that funders are aware of project performance, and that ClientEarth’s implementation is always in compliance with grant agreements. 
• Develop and produce well researched and comprehensive proposals and reports to existing donors that meet funding priorities and requirements, within the submission deadline and oversee the coordination of Programme, Development and Finance teams as required for effective grant management. 
• Work closely with the Global Head of Grants, Grants Management Lead and wider Development Leadership on budget forecasts and donor pipeline to ensure effective, joined-up cultivation of prospects and income generation. 
• Oversee, review and, as appropriate, sign–off on the work of line managed staff (including reports, proposal, and other written material for internal and external purposes). 
• Support the Global Head of Grants to develop and implement the team’s annual planning and wider fundraising strategy. 

See the job description (below) for a full list of duties for this role.

Role requirements

• Significant and demonstrable experience of working in a fundraising, grant management or a project management role for a charity, NGO, private or public entity (essential)
• Significant experience of drafting complex proposals for trusts, foundations and statutory institutions and securing multi-year, six and seven-figure grants (essential)
• Experience of successfully managing donor relationships, from cultivation to stewardship encompassing both personal engagement with funders and/or coordinating the input of colleagues from across the organisation (essential)
• Excellent interpersonal and teamwork skills, with ability to foster positive working relationships with diverse internal and external stakeholders, including and especially with funders (essential)

See the job description (below) for a full list of requirements for this role.

We are also advertising another role in our Grants team for a Grants Officer. Please feel free to review the role here: ClientEarth | Careers

Note to candidates: We know that long lists of criteria can be daunting and that some candidates will not apply for a role unless they feel they are 100% qualified. If you feel you meet at least some of the essential criteria, we still encourage you to apply.

Further Information

Have a question about this job? Please visit our Careers site for advice on applying, FAQs, and more.

Flexible working:  We are proud to be a Flexa accredited Employer. Visit our Flexa Employer page for more information on our approach to flexible working. Our flexible working policy allows our people the choice to decide to work from home/another location in the country where their contract of employment is issued for 80% of their month, with the other 20% of their month being office-based  See our Benefits page for more as well as our flexible working FAQ.

ClientEarth values diversity and inclusion and the benefits this brings. We aim to appoint the most suitable candidate at all times and welcome applications from people from all different backgrounds. See our equity, diversity and inclusion journey page for more.

Please note that ClientEarth is only able to employ those who have the pre-existing legal right to work in the UK.

ClientEarth is not a law firm and does not provide legal advice or legal services to third parties.

Senior roles in our sector-leading Philanthropy team don’t come up often — and when they do, they’re career-defining. Are you a relationship-led fundraiser who thrives on securing transformational gifts? Do you want to work with inspiring senior volunteers and philanthropists to change the lives of seriously ill children? If so, join our talented and supportive team and play a pivotal role in funding life-changing research and world-class healthcare.

Salary

The salary for this position is £52,526 per annum and we operate a hybrid working policy of a minimum of 2 days per week in the office. 
 

In line with our EDI strategy and Total Reward policy, we calculate our salaries based on benchmarking data across the charity sector. To ensure fairness for existing staff and new joiners, we do not offer salaries above the advertised rate.

Key Responsibilities

• Lead and deliver on a personal fundraising target of £1.5m+, securing six- and seven-figure gifts and multi-year pledges from high-net-worth individuals and charitable trusts.
• Recruit, inspire, and work alongside senior volunteers, campaign boards, and influential supporters to drive ambitious fundraising activity.
• Manage a portfolio of donors and prospects using insight-led approaches to maximise long-term engagement and impact.
• Oversee campaign events, communications, and bespoke proposals, ensuring strategies align with income targets and supporter experience goals.
• Provide inspiring line management to a small team, supporting professional growth and wellbeing.

Skills, Knowledge and Expertise

• Proven track record of securing six- and seven-figure philanthropic gifts.
• Experience working with senior volunteers and campaign boards to deliver major fundraising initiatives.
• Strong strategic leadership and the ability to galvanise a team to meet ambitious targets.
• Exceptional relationship management, influencing, and presentation skills.
• Creativity, innovation, and resilience in achieving results under pressure.

About the team

You’ll join our sector-leading Philanthropy team — recognised as one of the most high-performing and respected in the charity sector. We partner with some of the most generous and committed philanthropists in the UK and beyond to transform the lives of seriously ill children.
 

Our talented and supportive team of 20+ works closely with colleagues across fundraising, clinical, and research teams to create inspiring, high-impact opportunities for supporters. In partnership with senior volunteers and committees, we drive landmark campaigns including the £300 million Build It. Beat It. appeal and the Tick Tock Club, with exciting plans for a major new research-focused campaign on the horizon.

Benefits

• 30 days annual leave (plus bank holidays)  
• A flexible approach to working arrangements.  
• Access to our enhanced pension scheme  
• Life assurance 
• Access to various health and wellbeing schemes, including the employee assistance programme. 

Students’ Union UCL is an organisation that exists to make more happen. We are the representative body for University College London’s (UCL) students, one of the most diverse student communities in the world. We’re one of the largest student-led organisations in the UK and a charity with over 52,000 members. With a staff team of more than 150, a range of services including advice, sports, representation, volunteering and an annual turnover of more than £16m, we’re a growing organisation making impact for our members. 

Our vision is of an outstanding experience for all UCL students and to be one of the best students’ unions in the UK and the world.

It's an exciting time to join our growing organisation as we lead the delivery of UCL’s ground-breaking Student Life Strategy. This is enabling us to build more programmes to improve students’ mental and physical wellbeing, promote genuine equity for all, build students’ skills and confidence, develop their international connections and intercultural skills, and make a real contribution to our local community.

The is a 0.8FTE part time role (29.2 hours per week across 4 days) and fixed term for 24 months. This role is based at our Bloomsbury campus with flexibility to work remotely up to 2 days per week.

Do you have experience working in supply chain management, procurement or a related field? Do you have an understanding of global sustainability issues? If the answer is yes, then we want to hear from you.

Our ideal candidate will have experience developing and implementing sustainability or procurement strategies, experience of developing sustainability plans for complex organisations and good knowledge of sustainable procurement principles, environmental standards, governance and social responsibility frameworks.

For full details on this role, please view the job pack attached below.

Interview Dates 

First stage interviews will take place online week commencing 8th September.

Second stage interviews will take place in-person week commencing 15th September. 

At Bookmark, our vision is simple yet powerful: we want every child to read. We believe in the transformative power of reading and the impact it has on children’s futures. Our flagship service is a volunteer-led reading programme; volunteers will read with students for two thirty-minute sessions weekly. We currently support over 150 schools with a volunteer network of around 1500 volunteers delivering over 40,000 reading sessions every year. Volunteers are the heart of our mission, helping us deliver our One-to-One Reading Programme. 

The Role 
As a Volunteer Support Executive, you’ll play a vital role in ensuring a positive, rewarding experience for our volunteers while helping us make a real difference in children’s lives. This is an extremely busy and varied role as we help prepare volunteers to deliver impactful sessions and support them in the booking process. 

As a Volunteer Support Executive, you will:

• Support volunteers at every stage of their journey, from application and onboarding to ongoing engagement. 
• Develop a thriving volunteer community, fostering satisfaction, retention, and collaboration. 
• Act as the primary point of contact, providing empathetic and effective support for volunteer inquiries. 
• Manage the recruitment pipeline for high volumes of volunteer applicants, ensuring all processes meet regulatory compliance requirements and uphold high standards of applicant quality.
• Drive continuous improvement by analysing feedback, refining processes, and enhancing the volunteer experience. 
• Collaborate across teams to ensure our volunteers are equipped to help children succeed. 

We’re seeking someone who is: 
 

• A natural communicator: Clear, confident, and empathetic in both verbal and written communication. 
• Organised and proactive: Capable of managing multiple tasks in a fast-paced environment. 
• Detail-oriented: A structured thinker with exceptional attention to detail. 
• Results-driven: Motivated to meet personal and team goals. 
• Adaptable: Flexible and curious with a positive, professional attitude. 
• Data-savvy: Comfortable working with systems like Microsoft Office (Outlook, Excel, Word) and analysing data to inform decisions. 

Bonus Points: 
 

• Experience with Salesforce or SharePoint. 
• Familiarity with safeguarding practices. 
• Background in high-volume customer service, recruitment, or call centres. 

Why Join Us? 
At Bookmark, you’ll be part of a mission-driven team passionate about changing lives. We offer: 

• A flexible, inclusive working environment that values work-life balance. 
• Opportunities to contribute your ideas and make a meaningful impact. 
• A chance to grow professionally while supporting a cause you’re passionate about. 

Location:​ Hybrid working with one day a week in Bookmark Head Office (SW1Y, 4LR).

Contract type:​ Permanent, part-time

Salary:​ £16,204.50 (£27,007.50 FTE)

Hours:​ 22.5 hours or three days a week (across Monday-Friday). We are open to working patterns including split days or working school hours, and this can be discussed at the interview stage. 

Deadline:​ 25th August 11:59pm

We are excited to welcome you to our Tower Hamlets extra care services as we strengthen our presence in the borough. We seek calm, resourceful Relief Support Workers who are highly motivated, hardworking, and eager to support older people at our Tower Hamlets services in a proactive and holistic manner. Your skills in positive communication and engagement, along with your ability to demonstrate unconditional positive regard for all service users, are essential. You will support individuals in maintaining mental, physical, and emotional well-being and empower them to be happy, healthy and successful in achieving their life goals, working alongside their circle of support.

Embracing all aspects of the Relief Support Worker role, you will provide support with personal care and domestic tasks, and help individuals access work, education, and social opportunities. We value the personal skills and interests you bring to the role and to the lives of the people we support at Tower Hamlets services, whether it be in sports and outdoor pursuits, creative arts, music or cooking.

Flexibility is required, as the role involves working on a roster basis including evenings, weekends and sleep-ins. At least twelve months previous employed care experience is essential.

As a Relief Support Worker, you will have access to our free app, allowing you to pick up shifts nationwide and providing information on the service and shifts. You will be paid on a weekly basis.

Join us in making a meaningful impact in the lives of those in need of care and support and be part of a team dedicated to providing high-quality, person-centred care.

Vacancy Reference Number: 86548

Applications for this role must be submitted via the Creative Support website using the above vacancy reference number

We are a passionate, inclusive, and anti-racist organization – Stonewall Diversity Champion, Disability Confident Employer who have recently received Investors in People Gold awarded.

Applications are reviewed as they are received, we do not provide feedback for unsuccessful applications. We can only accept applications from candidates who are located in and eligible to work within the UK – This post will not be open to Sponsorship under the UKVI scheme, and we are also unable to accept applicants with Skilled Worker Visas.

Community Based/Home Working – West Midlands

Permanent, Full Time

Circa £30,000 plus competitive benefits

Do you want to make a difference?

For more than 105 years, the RAF Benevolent Fund has been supporting the RAF Family. We are a key enabler of the Royal Air Forces’ mission to look after its people during and after service. The Fund delivers strategic reinforcement of the RAF’s duty of care, and ensures that service is valued, recognised, and people are supported even when uniforms are eventually shed. We are a national charity with international reach, delivering emotional, financial and practical support wherever and whenever it is needed. In 2024, recognising increasingly challenging times, our vital services and support continued to help those in uniform, the bereaved, families and veterans in 30 other countries. In 2024 more than 64,000 people benefited from the charity’s work. It doesn’t matter how long someone served or when. If they were part of the RAF, they and their family are part of our RAF Family. We will always be here to support them when they need it most.

Join the RAF Family and play your part in making a difference.

Do you want to play a part in what we do?

People are at the heart of what we do. Together we:

· Help reduce social isolation and loneliness among veterans. 

· We support ill or injured men and women to have a safe place to call home, a home that meets their specific needs.

· We fund youth services on stations to provide clubs and activities for the children of serving personnel who move every few years.

· We provide grants to help with the cost of living. But this is just a few of the ways we help.

We are seeking an individual to undertake the dual role of promoting the profile of the RAF Benevolent Funds welfare offer, whilst also carrying out welfare casework. This is a community-based position working from home but covering the West Midlands: Staffordshire, Shropshire, Warwickshire, Worcestershire, Herefordshire, Gloucestershire.

Post holders will be expected to undertake holistic assessment of need both remotely (over the telephone and online) and when required in person across their region. You will be expected to work with individuals who may have complex and sometimes challenging welfare needs, assisting them by identifying appropriate support from within both the RAF Benevolent Fund and the wider statutory and military charity sector, ensuring that support is made available to meet their need through the case working process. 

The successful candidate will have experience of working in a social welfare role supporting individuals and will have strong people and relationship-building skills, as well as empathy with or understanding of issues affecting the Armed Forces community.

This is home based and the candidate must have their own vehicle for use of traveling around the region covered. Occasional travel to London will be required. The successful candidate for this role will need to be Enhanced DBS checked and prove they have the right to work in the UK.

To apply, please click on this link and send your CV, together with a cover letter detailing why you believe you are suitable for this role, providing examples of how you meet the job profile when you apply through our recruitment portal.

The closing date for applications is Wednesday 3rd September 2025, 5pm.

A copy of the Fund’s Candidate Privacy Notice can be found on our website. As an equal opportunities employer, the Royal Air Force Benevolent Fund is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. The Fund takes safeguarding seriously, and appropriate background checks will be completed. You can find out more about our commitment to safeguarding on our website. This role requires an Enhanced DBS check. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join the Fund.

The Royal Air Force Benevolent Fund is a Registered Charity (No. 1081009).

Job Summary

• Job title: Impact and Sustainability Manager
• Area of work: Impact and Sustainability strategy
• Contract type: Permanent
• Employment type: Full-time
• Location: London
• Working environment: Hybrid, 3 Days per week
• Working hours: 37.5 hours per week
• Annual leave: 30 days. 5 Volunteering days
• Pension: 10% employer contribution
• Other benefits include: private medical insurance, flexible working hours, cycle to work scheme, and Season Ticket Loan.
• Closing: midnight, Wednesday 3rd September

Overview/Purpose
To lead, deliver and continuously improve a programme of work that communicates the long-term environmental and social impact of a major infrastructure asset in London. This role will be central to shaping how the organisation demonstrates its legacy and future value across three interconnected areas:

• Environmental Impact & Data Reporting - analysing and presenting tunnel performance data, including water quality improvements, in collaboration with research institutions and internal teams.
• Strategic Partnerships & Responsible Business - managing and evaluating partnerships that support sustainability, social value, and community engagement, while identifying new opportunities for impact.
• Sustainability Strategy & Thought Leadership - contributing to the organisation's positioning as a responsible asset manager and leader in ESG, supporting senior stakeholders with credible insights and content for external forums and publications.

The role holder will ensure these programmes are delivered effectively, with a focus on strategic thinking, stakeholder engagement, and continuous improvement. They will work closely with cross-functional teams including finance, communications, and operations, and will be responsible for integrating ESG metrics into reporting frameworks aligned with industry standards. This is a hands-on, purpose-driven role suited to someone passionate about sustainability, public value, and infrastructure excellence.

Key Responsibilities
Leadership and Strategy

• Develop and evolve the organisation's impact and sustainability strategy to reflect its transition from infrastructure delivery to asset management.
• Shape and communicate the long-term environmental and social value of the project, including its contribution to water quality, public health, and urban resilience.
• Support the leadership team with strategic insights and data to position the organisation as a thought leader in ESG and infrastructure excellence.
• Align sustainability and impact initiatives with broader organisational goals and stakeholder expectations.

Management and Oversight

• Lead the reporting and communication of tunnel performance data, including environmental metrics and partnership outcomes.
• Monitor and evaluate existing partnerships, including those focused on social value, community engagement, and responsible business practices.
• Deliver clear, accessible reports and presentations on tunnel impact, including carbon emissions and ESG metrics.
• Manage external contracts and partnerships, ensuring performance and value for money.
• Collaborate with internal teams (e.g. Finance, Communications, Treasury) to support ESG reporting and sustainable finance frameworks.

Stakeholder Engagement

• Engage with external stakeholders, including research institutions, community groups, and industry bodies to promote the tunnel's legacy and future value.
• Identify and pursue opportunities for public engagement, advocacy, and strategic collaboration.
• Proactively seek engagement opportunities.

Skills & Experience Required
Essential

• Proven experience in sustainability, impact management, ESG, or infrastructure-related roles.
• Strong understanding of environmental governance, social value, and sustainable finance.
• Ability to interpret and communicate technical data to diverse audiences, including water quality and carbon emission metrics.
• Experience managing partnerships and evaluating programme outcomes.
• Excellent stakeholder engagement and strategic thinking skills.
• Strong written and verbal communication skills, with the ability to advise senior stakeholders confidently.

Desirable

• Knowledge of infrastructure operations and asset management.
• Experience working with charitable organisations, community groups, or public sector bodies.
• Familiarity with environmental reporting frameworks and ESG standards.
• Purpose-driven mindset with a passion for long-term impact and sustainability.
• Collaborative and adaptable, with a hands-on approach to delivery.
• Experience in budget management and performance oversight of external contracts.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. If you have the relevant experience you will be contacted.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

About KLS’ Future Foundations education team 

Future Foundations is an education programme of Katherine Low Settlement. Since 2004, KLS’ Future Foundations education team of 10 part-time staff and over 100 volunteers, have supported young refugees and their families in Battersea and the London Borough of Wandsworth to thrive in their education. Through mentoring, family support, casework and homework clubs, we provide the tailored support each young person and their family (if they have one) needs to overcome the barriers to education they face at home and school. 

Key Objectives for this Role

Working with the Senior Caseworker and Team Manager you will: 

Key Objectives and Details for this Role

Working with the Senior Caseworker and Team Manager your role and responsibilities include: 

•Support staff to liaise with families/carers to communicate information regarding our work

•Support staff to keep and maintain robust recording and monitoring systems

•Maintain, collect, edit and store documentation of our work including photos, case studies for Newsletters, funding reports and other records

•Support our senior case workers with weekly drop-in advice sessions at KLS, including completing forms with families, general admin tasks etc.  

•Support casework team with making and following up on internal and/or external referrals, signposting whenever relevant and according to adequate referral pathways and in response to the young people’s/family's needs – with support and guidance from staff

•Add information to our database – guided by team leads/managers - log all cases; monitor progress and ensure all identified actions are taken

•Support with casework tasks, guided by senior caseworker and manager, from initial contact to resolution, maintaining confidentiality throughout

•Liaise with external agencies and organisations on behalf of clients

•Respond to enquiries by telephone, email, referring on internally or externally organisations when necessary

•Ensure records are kept and information managed confidentially in line with the data protection legislation

•Supporting Refugee team with general admin, database, evaluation data

•Maintain excellent safeguarding practices

•Supporting with partnerships liaison work – keeping records up to date 

Teamwork and reporting

•Work with Future Foundations team members to coordinate work, refer young people and/or parents/carers to our casework and advice team.

•Contribute to reports for trustees and funders and attend periodic meetings with funders

•Communicate well with other teams within KLS to provide a high-quality service to our members

Other Duties 

•Participate in regular supervision and annual appraisals; help to identify your own job-related development and training needs.

•Always work with anti-discriminatory, empowering practice, ensuring everyone is treated with dignity andrespect.

•Adhere to Katherine Low Settlement’s code of confidentiality, safeguarding and equal opportunities policies. 

•Undertake your role in a professional manner and maintain a high-quality standard of work in accordance with the aims, values and ethos of KLS.

The above job description reflects the position at the time of writing; it is not intended to be a task list but indicates the general level of work involved. It is expected that duties will be reviewed and revised as required.

Reports to: Chief Operating Officer
Manages: Business Development Executive
Salary range: £38,251 – £47,940 per annum, depending on experience
Location: London – EC4Y 8EE (Hybrid)
Contract: Permanent, full-time (31.5 hours over 5 days)

Job Purpose

Our Business Development Manager is an exciting opportunity for someone who thrives on creating and improving relationships, expanding a product portfolio, and working across an organisation to drive impact. This role has a wide remit which covers our existing products as well as identifying new income streams.

You’ll play a pivotal role in shaping and delivering a business development plan that maximises income streams, supports improvements in patient care, and strengthens our partnerships across the healthcare system. You’ll support tenders and contract negotiations, fostering relationships that secure funding for key BSR initiatives whilst offering tailored customer service and account management to our partners.

You’ll manage a business development administrator, who will focus on delivering contractual obligations in a timely manner. You’ll coach and develop them to build confidence in account management and sales. This role requires a creative, impact-oriented leader who excels in both strategic thinking and hands-on execution.

Please note: This role may require travel, overnight stays and weekend work, for example at our conferences.

Main Responsibilties 

Business Development Strategy

• Alongside the COO, develop and execute a business development strategy for BSR that secures financially sustainable funding streams that support our drive to improve patient care
• Lead on market research, product development and product lifecycle management
• Support the Senior Management Team and Heads of Department to expand and improve our product portfolios to keep partners engaged in supporting our diverse membership

Relationship building and management

• Lead relationship management with sponsors, partners and collaborators to provide exceptional and consistent account management
• Liaise with and support internal teams with delivery to sponsors, partners and collaborators
• Enable internal sharing of insight and intelligence about trends and movements with industry partners
• Foster new strategic partnerships and relationships with UK and international organisations
• Open up new funding opportunities that support BSR’s strategic aims and activities

Team Leadership and Development

• Lead and develop the Business Development Executive
• Support teams across the business to meet ambitious financial targets
• With the COO and Director of Marketing, Education and Events, manage our compliance with the ABPI pharmaceutical industry code and provide regular advice/training for colleagues
• Alongside the COO, provide support to colleagues on tender and contract processes

Finances and Impact

• Oversee BSR income streams, working closely with the finance team to ensure efficient financial process and cash flow
• Manage the sales pipeline, ensuring financial trackers are up to date
• Analyse data to ensure the business development strategy is effective, ambitious and realistic 
• Provide regular reports to the Senior Management

Person Specification 

1. Experience in business development, sales or fundraising  
2.  Experience of pipeline tracking/projection/modelling
3.  Understanding of market research and product development
4.  Track record in account management and achieving financial targets
5.  Experience of best practice in tenders and contracts
6.  Ability to analyse data to harness insight and drive engagement 
7.  Outstanding interpersonal, communication and negotiation skills
8.  Ability to coach staff to reach their potential
9.  Confident decision maker
10.  Commitment to our values

Timetable

The closing date for applications is Sunday 24 August 2025
Interviews are expected to take place during the week commencing Monday 1 September 2025.

The selection process will include a first-round panel interview. Shortlisted candidates (top two) will then be invited to a second-stage interview.

Equity, Inclusion and Diversity statement 
 
BSR is committed to encouraging inclusion, equity, and diversity in our workforce. We are actively trying to increase the diversity of our staff team. We try to reduce as many barriers as we can for those with a disability. We know that everyone is an individual, so please always tell us what we can do to support you. 
 
We welcome approaches from individuals from underrepresented groups, including those from minoritised communities, and those with a disability, to better reflect the community we serve and help broaden our perspectives.

About the role:

Step into a role where your work has immediate and lasting impact. At LaunchPad, our 14-bed assessment hub in Newham, we support people coming directly off the street; individuals facing multiple barriers such as mental health challenges, substance use and physical health needs. This is more than just a place of safety; it’s a vital starting point for people to rebuild their lives. Clients stay with us for up to 16 weeks, during which time we provide intensive, tailored support to help them access health services, stabilise their situation, and move forward into appropriate long-term accommodation. As a Project Worker Complex Needs, you’ll hold a caseload of up to five clients, giving you the time and space to build meaningful relationships and deliver focused, high-impact support.

Working alongside the Service Manager and a dynamic, passionate team, you’ll be part of a service that plays a crucial role in reducing street homelessness across Newham. Your work will be varied and purposeful; liaising with professionals across the borough, promoting social inclusion, helping to prevent re-offending and guiding clients towards greater independence. You’ll be at the forefront of one of Single Homeless Project's (SHP) Rough Sleeping Services, designed for those facing some of the greatest challenges in our society. In return, SHP is deeply committed to your development, offering clear pathways for progression and specialist training that equips you to grow in your career and make a meaningful difference every day.

About you:

• Experience supporting adults facing multiple challenges such as mental health issues, substance use, offending, and homelessness.
• Skilled in helping clients access and sustain move-on housing, including supported accommodation and the private rented sector.
• Proven ability to build trusting relationships with people who may be reluctant to engage with services.
• Confident in assessing risk, planning support, and setting achievable goals with clients.
• Able to stay calm and respond effectively in crisis situations, using a creative and solution-focused approach.
• Competent with data entry, email, and standard IT systems, and experienced in working collaboratively with other agencies and services.

About us:

Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.

We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 12,000 lives every year across all 32 boroughs.

We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.

Join us in creating a brighter, more hopeful future for individuals in need. 

Important info:

Closing Date: Sunday 24th August at midnight

Interview Date: Tuesday 2nd September online via Microsoft Teams

This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant. 

Please note applications are reviewed for AI use in application questions. Applications requiring sponsorship will not be accepted for this role. Applications requiring sponsorship will not be accepted or progressed. 

Location: Harlow, Essex. Easily commutable from London Liverpool Street/Tottenham Hale Station. We offer a free minibus service from Harlow Town Train Station and free parking onsite.

Hours: Full-time position, Blended working arrangement could be considered, with two days a week working from home. 

Reports to: Transport Solutions Manager. 

About the role:

At the Motability Foundation, we fund, support, research and innovate so that all disabled people can make the journeys they choose.  

We’re building a Transport Solutions Team that can work flexibly across all the tools in our delivery kit – from grants and innovation pilots to research, partnerships, and commercial interventions. This includes a growing portfolio of projects tackling key challenges like inclusive EV charging, complex community transport funding opportunities, and large-scale research such as the National Centre for Accessible Transport.  

We are now recruiting several Grant Managers to join this team and help us deliver our vision. This role works within a dedicated team to assess grant applications from charities and organisations applying to the Motability Foundation for grant-funding to support their work in the disability transport sector. 

This is an opportunity to join a collaborative, purpose-led team driving change in the transport system for disabled people and to work on some of the most interesting and impactful projects in the sector. 

What you will be doing:

• Manage grant delivery, including assessment, due diligence, contracting, monitoring, and closure, across our funding rounds.  
• Engage with all levels of applicant and grantee organisations to understand their work, assess their proposals, and provide support and challenge to strengthen delivery and outcomes. 
• Undertake financial, reputational, governance, and operational due diligence in line with our policies and risk appetite. 
• Produce high quality assessments of applications for review by our grant panels, including award recommendations.
• Work with applicant organisations to develop and agree contractual grant agreements. 
• Manage and monitor multi-year grant awards to ensure objectives and KPIs are achieved within agreed timescales and budgets.
• Ensuring all of our data records are kept up-to-date including reconciling payment schedules to grant records. 
• Work closely with colleagues across the TST to provide insight from delivery into programme development, and to learn from others’ work across research, innovation and partnerships. 
• Staying abreast of key issues facing the disability and transport sectors, to understand how these shape and influence applications to Motability’s grant programmes. 
• Support delivery of non-traditional funding mechanisms such as challenge prizes, research calls, or commercial commissioning approaches, contributing to assessment and management. 

Your experience:

• Experienced in assessing, managing, monitoring and evaluating grant applications or similar roles related to charitable grant making. 
• Understanding of not-for-profit structures, including charities, social enterprises and other not-for-profit organisations. 
• Experience in writing a variety of styles including academic, reports, and impact.
• Demonstrable ability to prioritise when faced with a continuous flow of applications and variable work load.
• Experience of effectively engaging at all levels within applicant organisations leading discussions where necessary. 
• Good with numbers, and the ability to understand and interpret budgets and accounts.
• Able to engage with grant applicants and build an ongoing positive rapport. 
• Strong IT skills including experience working with the MS Office suite. 
• Experience within the disability sector and/or direct or indirect experience of the mobility challenges faced by disabled people would be advantageous, but not essential.