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736

Service manager support jobs in islington, greater london

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Top job
Animal Welfare Investigations Project, Remote
£11,885.71 pro-rata (£26,000 FTE)
Passionate About Animals? Join AWIP as Our Membership Services Officer
Posted 2 days ago Apply Now
Closing in 2 days
School-Home Support, E15, London (Hybrid)
£41,500 - £47,949 per year
We are looking for a Senior Partnership Manager who can champion new relationships, drive growth, lead change and inspire teams.
Posted 1 week ago
People's Palace Projects, Bethnal Green (Hybrid)
£43,000 per year
Posted 1 week ago
Providence Row, E1, London (On-site)
£35,020 per year
Seeking enthusiastic individuals to support our clients in accessing services, securing housing, and avoiding rough sleeping.
Posted 5 days ago Apply Now
Closing in 4 days
UNISON (The UK trade union), London (On-site)
£46,910 per year plus £6,894 London Weighting Allowance
Posted 1 week ago
Closing in 3 days
Age UK Lambeth, London (On-site)
£22,076 per year
Seeking an enthusiastic person, with a passion for supporting people and the community to join our North and South team at Age UK Lambeth!
Posted 4 days ago Apply Now
Closing in 5 days
Solace Womens Aid, Lambeth (On-site)
£21,097.0 - £22,335.0 per year
Posted 1 week ago
Marie Curie, Swanley, Kent (On-site)
13333.32 per annum + London allowance if applicable
Posted 4 days ago
Closing in 2 days
Marsha Phoenix Memorial Trust, Lewisham (On-site)
£30,000 - £30,240 per year
Empowering Nights and Weekends Supervisor – Supporting Women’s Housing and Wellbeing
Posted 5 days ago Apply Now
Closing in 2 days
The Social Mobility Foundation, London (Hybrid)
£38,100 - £41,100 per year
Posted 3 weeks ago
South East London Mind, Bromley (Hybrid)
£31,857 per year
An exciting opportunity to help develop a high-quality college offer of free workshops and courses to the residents of Bromley.
Posted 1 week ago
Closing in 4 days
Plan International UK, Old Street, England (Hybrid)
£28,396 per annum pro-rata to the full-time equivalent of £46,650 per annum
Posted 1 week ago
Closing tomorrow
Dementia UK, London (Hybrid)
£55,000 - £59,000 per year
You’ll play a central role in ensuring the integrity of our financial processes and systems, leading on fund and tax management.
Posted 1 week ago
Page 9 of 50
Remote
£11,885.71 pro-rata (£26,000 FTE)
Part-time (Monday - Thursday, 10am - 2pm)
Temporary (12 months)
Job description

About Us

Animal Welfare Investigations Project (AWIP) is embarking on an ambitious five-year strategy to become a membership-first organisation, empowering thousands of animal advocates to join us in protecting animals from harm. 

As part of this transformation, we’re seeking a compassionate, organised, and proactive Membership Services Officer to be the first point of contact for our members and supporters, ensuring every interaction is warm, helpful, and leaves people feeling valued.

About the Role

This is a key supporter-facing role where you will:

  • Be the friendly first point of contact for members and prospective members via phone, email, and other channels.

  • Handle inbound and outbound calls, including proactively reaching out to members to address cancellations, encourage upgrades, or convert cash supporters into ongoing members.

  • Maintain accurate supporter data, preferences, and interactions in Salesforce CRM.

  • Collaborate with our Digital Marketing Officer, Data & CRM Officer, and Gifts in Wills Officer to nurture relationships and move supporters through their journey, ensuring that every member feels appreciated and connected to our mission.

  • Support the Marketing and Communications team with occasional wider projects, such as campaigns, virtual or in-person events, or member engagement initiatives.

About You

We’re looking for someone who is:

  • Compassionate and member-focused, with a genuine desire to make every interaction count.

  • Highly organised and detail-oriented, able to manage multiple tasks and maintain accurate records.

  • Confident and professional on the phone and in written communication.

  • Comfortable with outbound calling — experience in telephone fundraising or supporter upgrade calling is desirable.

  • Able to work both independently and as part of a team.

  • Comfortable with technology, ideally with some experience using CRMs (Salesforce experience is a bonus).

  • Experienced in supporter care, customer service, or a similar role (desirable but not essential).

  • Aligned with AWIP’s mission, with a strong commitment to animal welfare and, ideally, a cruelty-free lifestyle.

  • Able to maintain strict confidentiality at all times.

Key Details

  • Hours: 16 hours per week, Monday–Thursday, 10:00 AM – 2:00 PM

  • Salary: £11,885.71 pro-rata (£26,000 FTE)

  • Contract: 12-month fixed-term contract, with potential for a permanent role

  • Location: Remote (must be based in the UK)

  • Additional hours: May be available for outbound campaigns, depending on business needs

What We Offer

  • The opportunity to be part of a growing, mission-driven organisation making a global impact for animals.

  • A supportive, values-driven team environment.

  • Training and development opportunities.

  • Fully remote working environment.

Posted by
Animal Welfare Investigations Project View profile Organisation type Non Charity Employer Company size 1 - 5

The Animal Welfare Investigations Project investigates organised animal cruelty and rescues animals.

Posted on: 22 August 2025
Closing date: 21 September 2025 at 08:57
Tags: Fundraising, Customer Service

The client requests no contact from agencies or media sales.