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Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About the role:
This role plays a key part in delivering a high-quality, front-facing customer service to residents, visitors, and partners during daytime operational hours.
As the first point of contact, the postholder will provide a professional, welcoming, and efficient service at reception, responding to queries, supporting residents, and coordinating with internal teams to ensure a smooth and positive customer experience.
The role is primarily weekend-based (Saturday and Sunday), with flexibility required to cover weekday shifts during periods of annual leave, sickness, or increased operational demand.
WORKING PATTERN
- Primary working days: Saturday and Sunday
- Shift times: 8:00am – 8:00pm
- Flexibility required to cover weekday shifts where needed
- Occasional attendance at training or meetings during weekdays
RESPONSIBILITIES & ACCOUNTABILITIES
- Provide a professional, friendly, and welcoming reception service at all times
- Act as the first point of contact for residents, visitors, and stakeholders
- Manage a high volume of face-to-face, phone, and email enquiries
- Ensure all visitors are appropriately greeted, managed, and directed
- Respond to resident queries promptly and effectively
- Escalate complex issues to the relevant teams (housing, support, maintenance)
- Maintain regular communication with internal departments to resolve issues efficiently
- Promote a positive, inclusive, and supportive environment for residents
- Support the day-to-day running of the building and front-of-house services
- Manage post and parcel distribution accurately and securely
- Maintain booking systems, logs, and records as required
- Assist with coordinating appointments and service access
- Ensure communal areas are clean, safe, and welcoming throughout the shift
- Monitor activity within the building and report any concerns appropriately
- Follow all health and safety procedures, including incident reporting
- Support emergency procedures in line with organisational policy
- Accurately record interactions, incidents, and tasks using internal systems
- Maintain shift handover notes to ensure continuity of service
- Follow organisational processes and procedures consistently
- Work collaboratively with colleagues across departments
- Provide cover for colleagues during absences and busy periods
- Attend team meetings and training sessions as required
PERSON SPECIFICATION
Experience
- Experience in a customer service, front-of-house, or concierge role
- Experience working in a fast-paced, customer-facing environment
- Experience handling enquiries and resolving issues
Skills & Knowledge
- Excellent communication and interpersonal skills
- Strong customer service focus with a professional and approachable manner
- Good IT skills (e.g. Microsoft Office, email, databases)
- Ability to prioritise tasks and manage time effectively
- Understanding of confidentiality and professional boundaries
Abilities
- Ability to remain calm and professional under pressure
- Ability to problem-solve and respond to a range of situations
- Ability to build positive relationships with a diverse range of people
Personal Qualities
- Friendly, approachable, and reliable
- Proactive and organised
- Patient, empathetic, and respectful
- Honest and dependable
Desirable
- Experience in supported housing, residential settings, or community services
- Knowledge of safeguarding and resident welfare practices
Registered Charity
51 - 100
Our mission to solve homelessness in east London, one person at a time!
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are looking for someone who is passionate about supporting those affected by ovarian cancer through a people-centered approach. You must be experienced in providing support services, well-organised and approachable. We have embedded our health equalities work stream across our organisation, so you must be committed to an inclusive approach across all your work. You will be an important member of our staff team, contributing to positive and constructive engagement with our community. We will provide you with training and supervision to support you to develop professionally within this role and to maintain a healthy work/life balance.
Pay scale: £29,899 – £33,668 per year (full time), pro-rata if part time. All our salaries are benchmarked based on the requirements of the Role Description and comparable roles in the charity sector. Salaries are subject to an annual review; we also award an annual cost of living increase.
Hours: 21 hours (part time) to 35 hours (full time) per week. We can offer flexibility around core operational hours to accommodate caring responsibilities. Core hours of work are between 8.30am to 5.30pm. Wednesday is a core working day.
Location is either:
· Home-based with an appropriate working space where confidentiality can be assured. Lives within the UK.
Or
· In our London office, this option attracts an additional payment.
In both scenarios you must be able to attend bi-monthly meetings in London and undertake occasional travel in the UK for meetings and support events.
Contract type: Permanent
JOB DESCRIPTION
You will work within the support team in providing the first point of contact for all support enquiries to Ovacome, via telephone, email, instant chat, and social media channels.
You will provide information and support on a wide range of ovarian cancer issues, including broader issues around living with cancer, ensuring that all information is evidence based and up-to-date.
You will assist in the moderation of the My Ovacome support forum and provide information where required to members.
You will assist in keeping the Support Services information on the Ovacome website up-to-date.
You will keep full, accurate, contemporaneous records of all enquiries following Ovacome policies and procedures, including confidentiality and data protection. You will maintain and update records on the Ovacome database.
You will assist in the organisation and facilitation of Ovacome groups as required.
You will maintain knowledge of clinical and research developments in ovarian cancer through relevant journals, attending conferences and liaison with healthcare professionals.
You will assist with the production of reports as required.
You will participate in regional support events as required, liaising with local services prior to the event.
You will contribute to the Ovacome information resources and work with other members of the Ovacome to produce content that is of interest to our community.
You will work with the support team to identify common questions and themes from our service users so that we can proactively meet the needs of the wider community.
You will assist with writing and updating our Information booklets and resources to agreed standards (PIF Tick) and following agreed processes.
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Link Homeless Services Officer
Salary: £29,125 (this includes £1295 enhancement for participating in the organisation’s out of hour’s on-call on a rota basis)
Hours: 37 hours per week (covering 5 days on a rota)
Contract: Permanent
Ever thought about a career in Homeless Services?
We have a range of opportunities for people who have experience of working in the homeless sector, ideally as a support officer within homeless services, or people with strong transferable skills who are able to articulate how these will benefit the people we support. Whilst you may not have direct experience of delivering person centred support to people experiencing homelessness, you will have a strong set of transferable skills in relation to housing and/or people experiencing homelessness. You will also be able to demonstrate a good understanding of homelessness and the challenges people experiencing homelessness face.
We will expect a well written completed application form that clearly sets out how you meet our current job description, with examples, which also demonstrates a good proficiency of the English language.
To apply please visit our website. Applicants who have previously been unsuccessful for this role are kindly asked to not reapply at this time. This advert may close early if we successfully recruit for this position
Closing date: Monday 8th June
Interviews: Friday 29th June and Wednesday 17th June
The client requests no contact from agencies or media sales.