In order to build on, and extend, our current client services, Age Concern Hampshire is now recruiting for a Head of Service Delivery, reporting directly to the Chief Executive Officer.

This is a new and very exciting opportunity for a highly skilled, experienced and motivated senior manager with a strong background in, and a passion for, providing high quality and professional care services.

About the Head of Service Delivery role

The post holder will work to the Chief Executive Officer and will have full accountability for the delivery of all front line services that support older people throughout Hampshire.  Initially they will also be responsible for leading and coaching first line managers including in leadership development, performance management, succession planning and training completion.  They will have extensive experience in delivering exceptional service to clients as well as increasing client volumes through effective business development. The successful candidate will be responsible for all safeguarding aspects, including accountability for sufficient safeguarding cover during periods of absence.  

The main responsibilities of the role include:

• Delivering a wide range of professional, safe, and high quality ‘person-centred’ care and support services that promote independence, choice and dignity to empower people to live as independently as possible;
• The continuous improvement of the services delivered to clients against agreed business outcomes and performance targets;
• Leading on business development drives to increase our client base across the region;
• Leading and coaching a team of 1st line managers;
• All safeguarding aspects, including responsibility for ensuring sufficient safeguarding cover during periods of absence.

About you

The ideal candidate will:

• Have extensive experience of managing diverse operational teams to deliver exceptional service to clients;
• Have substantial experience of robust commercial acumen to drive efficient and effective service provision;
• Have CQC Experience;
• Be adept at increasing client volumes through effective business development;
• Be experienced in leading on Safeguarding matters;
• Be an inspiring leader with strong communication skills who can get the best out of people;
• Be a pragmatic problem-solver;
• Have a track record of attaining success;
• Be organised and ready to adapt to challenges;
• Have a full driving licence and be a car owner willing and able to insure and use it for business purposes.

Your values will fit with our own:

• Compassionate and Caring – putting our clients first at all times;
• Committed to Excellence – focusing on continuous improvement;
• Innovative – seeking to be creative and embracing new opportunities;
• Inclusive – respecting individuality and with a person-centred approach in all we do;
• Collaborative – supporting each other and working with other organisations.

About Age Concern Hampshire

Age Concern Hampshire is an independent Registered Charity, which has been passionate about supporting older people since 1985.  We are committed to excellence by providing the best possible support and care to enable older people live as independently as they can to make the most of their ageing journey, evolving our services in light of the current Covid-19 pandemic.

To do this we offer a range of services including:

• Day care for those with dementia and/or physical frailty;
• Free impartial advice and support with claiming benefits;
• Help at Home;
• Domiciliary Care;
• Footcare;
• Village Agents to support those living in rural communities;
• Hospital to Home support services;
• A range of healthy living classes for the over 50’s;
• Lunch Clubs and Café.

To Apply

We encourage applications from all sections of the community.  Age Concern Hampshire is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment. This role is subject to a DBS enhanced disclosure.

The Sussex Archaeological Society (trading as Sussex Past) is a multifaceted organisation operating six high-profile visitor attractions and museums across Sussex (including Fishbourne Roman Palace which is the largest Roman villa in Northern Europe), producing high quality archaeological and historical publications, supporting research initiatives and providing learning opportunities for thousands of schoolchildren and students.

The Society is at a critical stage of its development, working hard to stabilise and recover from the impact of the Covid crisis and seeking a truly sustainable financial operating model for the future.

We wish to appoint an experienced and innovative CEO with a proven track record of success to lead the Society’s team of 62 staff and over 300 volunteers. The CEO will be someone with the drive, creativity and entrepreneurial approach to energise and mobilise a wide range of stakeholders including staff, members, visitors, funders and donors.

The postholder will be responsible for developing with the Trustees, a new Purpose & Vision for the Society and a new 5-year strategy that has the buy-in of all stakeholders. This strategy will be expected to develop the Society’s financial sustainability, grow and diversify its visitor and audience profiles, care for its significant collections and properties and deliver research and advocacy.

If you are interested in applying for this role please submit your CV and a supporting statement which should set out clearly how you meet the essential criteria of the post and supply specific examples and evidence of success (including figures where possible). It should be no more than two pages in length.

We are looking for a passionate Support Services Officer to play a key role in offering support and information to women and their loved ones affected by cervical cancer, cervical cell changes and those with concerns or questions about the cervical screening or HPV vaccination programs. You will also be responsible for offering additional support through our Callback service and the day to day running of our Ask the Expert service providing online medical clarification. The ideal candidate will be self-motivating, and a clear communicator with strong supportive and multi-tasking skills

This is a full time, one year fixed term contract.

To apply for this role please send a CV and a covering letter to Debbie Shipley, Support Services Manager

Applications without a covering letter will not be considered.

Closing date for application:  5pm on the 29th January 2021

Interview date:  Friday 5th February 2021

Mary’s Meals is a global movement supported by people from all walks of life and we are focused on one goal – that every child receives a nutritious daily meal in a place of education. We continue to change the lives of more than 1.6 million children who today will receive Mary’s Meals.

The IT services officer will be responsible for the provision of an IT support service to maintain the Mary’s Meals UK IT infrastructure and provide a customer-focused service to employees and volunteers.

This will involve the daily administration, maintenance, and monitoring of the Mary’s Meals UK IT infrastructure estate, supporting the testing and commissioning of new systems and services, and the delivery of IT projects.

This is a hands-on technical operations role, working closely with internal stakeholders and third-party suppliers. Using infrastructure knowledge, this role will contribute significantly to the continuous improvement towards operational excellence.

Please visit our website to apply by following instructions on Charity Job.

Senior Housing Services Officer

Role Purpose:

To deliver a responsive customer focused Housing Management service to tenants and prospective tenants of the Association. To supervise The Neighbourhood Officer, the Income & Tenancy Sustainment Officer and to ensure performance and service delivery meets our standards.

Key accountabilities

• Income Collection
• Complaint handling
• Tenancy & Lease Management to ensure statutory and contractual obligations are met
• External Liaison to promote Housing Management Service
• Producing various mangement reports
• Managing voids & lettings
• Ensure the Service Delivery is customer focused
• Line management expereince/ Staff supervision
• Estate Management & Performance Monitoring
• Anti-social behaviour management

Core Comptetencies: 

• Result focus
• Customer Orientation
• Effective communication
• Teamwork
• Planning & Organisation
• Decision Making & Initiative
• Influencing & Negotiating
• Leadership

Please see attached the full job description for more information.

BGCI is seeking to appoint an individual to implement BGCI's Membership Programme, coordinate communications with members, and provide conservation services for members and the conservation community. Candidates for this post will have track record in conservation, preferably in plant conservation, and ideally in the NGO sector. The post holder will demonstrate sensitivity to complex, multicultural and multinational institutions and structures.

THE ROLE

The Membership and Conservation Services Officer will:

1. Implement BGCI’s Membership Programme.  This will involve:
   • Managing and implementing BGCI Membership Programme through BGCI’s Customer Relationship Management (CRM) system, including responsibility for ensuring that contact details are updated, interactions with members are recorded, memberships are renewed and paid.
   • Managing and developing BGCI’s Member’s App via BGCI’s CRM and ensuring integration with BGCI’s website, databases and other platforms.
   • Co-ordinating the membership activities of other staff.
2. Coordinate communications with members. This will involve:
   • Moderating BGCI’s Online Forum.
   • Gathering information for BGCI’s Annual Member’s Review.
   • Co-ordinating member’s correspondence, responding to requests for information and support.
   • Communicating with members (e.g. sending out BGCI Member’s Newsletter, BGCI publications, notifications etc.).
3. Provide conservation services for BGCI Members and the community. This will involve:
   • Implementing, coordinating, and supporting conservation-oriented services BGCI provides to its members, including BGCI’s Accreditation Scheme, Global Botanic Garden Fund, Directory of Expertise, and other conservation-oriented services.
   • Completing and collaborating with relevant BGCI staff on collections assessments.
   • Encouraging use of PlantSearch and GardenSearch by BGCI Members and other botanic gardens.
   • Compiling and analysing data from PlantSearch and GardenSearch.
4. Undertake other work as may be required in the post e.g. arranging member’s visits, chairing staff meetings on rotation etc.

EDUCATION AND EXPERIENCE

Essential

• A graduate level qualification in science, environment, heritage, education or another relevant discipline
• Knowledge of botanic gardens, nature conservation, zoos, museums or related disciplines ideally gained through direct personal experience
• Experience in interacting with international organisations and individuals
• Perfect mastery of English, both oral and written combined with excellent presentational abilities

Desirable

• At least 2 years’ experience in a conservation organisation, managing members or partnerships
• Experience of working for a not-for-profit organisation
• Experience of managing budgets and setting financial priorities 

SKILLS AND COMPETENCIES

Essential

• Knowledge of conservation approaches and methodologies
• Website CMS expertise (WordPress)
• Experience in using a Customer Relationship Management (CRM) database

Desirable

• Command of additional languages
• Knowledge of database development

HOW TO APPLY

Interested candidates should send your CV and with a cover letter of two pages maximum, explaining your motivation and providing concrete evidence of why you are suitable for the position.

The deadline for submission is 25 January 2021. Only shortlisted candidates will be contacted.

SUMMARY, TERMS AND CONDITIONS

The post is offered on a 3-year fixed term contract with the possibility of extension. The role will be subject to a 3-month probationary period. The post is a full-time position, based on a 35-hour working week at BGCI headquarters in Kew. Salary is £22,500 - £30,000 dependent on skills and experience. Remote working will be in operation during lockdown and further based on agreements with line management. 

The company provides a supported living service to single homeless adults who are vulnerable and have support needs, including accommodation.

The role of the Service Administrator will be to provide comprehensive administration support to all teams. This role is to ensure the smooth running of the Company and therefore working with all teams is an essential part of the daily working practice.

Your primary tasks will include the overall responsibility of keeping a record of all service charge payments made by our clients including creating new statements, updating finance statements as well as chasing up and keeping track of any arrears. An assertive but supportive approach will need to be taken when talking to our clients as arrears is a sensitive subject to discuss. You will be making contact via telephone, text messages, emails and letters and will need to keep track of deadlines given for payments to be made.

You will be supporting these clients by keeping on top of their service charge by advising them to set up standing orders. Payment plans may need to be put in place if a client falls behind on payments and also kept track of, so no further payments are missed. It is detrimental if a client falls into large arrears as this could lead to eviction.

You will be required to produce monthly reports/ figures and report any concerns daily.

You will be required to attend regular staff meetings, one to one supervisions with your line manager and attend mandatory training offered by Assisted Accommodation.

Person Specification:

Essential:

• Have good communication skills to converse with clients appropriately.
• Be organised and be able to prioritise your work to meet specific deadlines
• To have a sufficient understanding of both spoken and written English language to be able to effectively record and report as well as adhere to written company policy and procedure.
• Be confident in asserting boundaries
• Have good knowledge and understanding of Microsoft Office systems such as Word, Excel, Outlook and 365, to be willing to learn any new systems that the company decide will make their output more efficient. 
• Having the ability to balance assertive telephone mannerism with an empathic approach when communicating with  clients in arrears
• To be proactive in creating systems that will improve the running of the service
• Proficient in letter writing, sending and receiving emails and understanding the protocol and regulations set by the GDPR (Data Protection)
• Be able to set up and maintain team calendars and be able to make appointments using the calendar invitation facility.
• Be able to work alone using your initiative and also in a team to attain joint goals
• Be willing to undertake administration tasks that are required by any of the teams and or the Directors.
• Proficient in producing factual and detailed reports.

Desirable:

• Experience in office/business administration/finance – dealing with arrears or debt
• Have some knowledge and experience of supporting people in the community

Role:

1. To work within the administration and finance team ensuring that the processes and practices followed, promote the effectiveness and efficiency of the organisation.
2. To provide administration support to all the teams and to work with the Directors and Managers as and when requested.
3. To work closely with the Administration Manager and Group financial controller on financial admin that must be dealt with sensitively and confidentially.
4. To ensure that all client files are maintained with all current finance information filed and accessible at any time. Create, update and archive client finance statements (electronic) and other files as requested by your Manager.
5. To conduct client finance statement reviews as instructed
6. You will be required from time to time to complete online housing benefit applications for the service users placed in the accommodation.  You will work with an experienced member of staff to ensure that you have gained a full understanding of this procedure. You must also be able to pay attention to detail and ensure that any information provided on the application document is correct.
7. You will be required to monitor and maintain service charge payments and work with the Finance team to retrieve service charge from clients in arear. Training will be given.
8. Write letters using current templates and create new templates as and when required. 
9. Ensure that important information is passed on to the relevant member of staff
10. Provide your manager and or the Directors with records or reports as required
11. Provide your manager with service charge figures and or any other reports as they are requested
12. Be prepared to work with current systems and create new systems for monitoring or filing documents and or information or statistics.
13. To undertake any other task required to ensure that the service provider is efficient.
14. On occasion, you may be required to work over your normal working hours to complete a task on a deadline.

This is normally an office-based role, but would start with Working from home as local Covid-19 guidelines are updated.

We are seeking a qualified Solicitor or Barrister with a practicing certificate in England and Wales with experience in family law to lead our advocacy and legal service.  Mosac provides holistic support to families of victims of Child Sexual Abuse. Central to our work is providing pro-bono legal advice as families navigate the family courts and in some cases criminal courts in extremely difficult circumstances. 

Job description

We are seeking a committed, empathetic and resilient Manager, experienced in dealing with high levels of client trauma, to grow our current advocacy service into a pro-bono legal advice department to respond to growing demand.

You will be a qualified Solicitor or Barrister with a practicing certificate in England and Wales. You will have proven experience of working in UK family law.

In the first instance you will be responsible for running  our  telephone and face to face pro-bono legal advice service for the protective parents of sexually abused children. Over time, you would move to overseeing other legal expert officers and volunteers, building partnerships and managing the more complex cases. 

 

Mosac Background

Mosac has been delivering unique support services for the families of victims of Child Sexual Abuse (CSA) for over 25 years. In a safe environment, we offer free services to families affected by CSA, all of whom are vulnerable with some being excluded, or facing other forms of hardship.  Mosac’s services include a national Helpline, Counselling, Play Therapy, Advocacy & Advice, Training and Email support services. We enable families to achieve and sustain an improved quality of life by rebuilding confidence, alleviating isolation, improving well-being and resilience, promoting inclusion and empowering individuals to move on with their lives, with the skills and knowledge to safeguard themselves and their children in the future.

Advocacy & Specialist Advice Service 

Our Advocacy Service was established in 2005 in response to a growing need from clients to provide advice and guidance on a range of issues including:

• Criminal proceedings, family court proceedings, CAFCASS and Social Services

• Preparing for interviews, medicals, court hearings, core assessments, psychological evaluations, case conferences and safeguarding frameworks

• Complaints procedures with Police, CPS, Social Services and others

• Liaising with professionals such as police, social services, teachers, legal professionals

• The safeguarding children framework and CAF (Common Assessment Framework)

• Supporting parents undergoing separation/ divorce as a result of allegations of sexual abuse: court hearings, financial restructuring, housing and school issues

• Supporting families requiring access to criminal or private compensation

• Emergency protection orders (primarily non-molestation and occupation)

• Emergencies such as breach of parole by offenders or victim suicide attempts

• Helping to reduce the likelihood of repeat victimisation and reducing the isolation experienced by families in this situation

• Attending Child Protection Conferences, Team Around the Child meetings

• Ensuring equality and accessibility for disadvantaged groups.

Role Description and Key Responsibilities

• Lead on the  transition of our advocacy service into a pro-bono legal advice department for individuals and families whose children have been sexually abused, from across England and Wales.

• Provide specialist pro-bono advice to individuals and families. 

• Work with the CEO to grow and develop the department by developing partnerships, raising additional funding and consulting with internal and external stakeholders to support service design. 

• Lead on the evaluation and monitoring of the department’s work 

• Work collaboratively with other Mosac Service Managers and existing clients to provide support that is tailored to suit the needs our clients

• Line manage legal experts and volunteers 

• Attending regular clinical Supervision, supported by Mosac

• Attending regular Mosac staff and team meetings

• Represent Mosac externally on TV, radio and through various media interviews, to help build relationships with influencers and key decision makers and to raise the profile of the Mosac pro-bono legal advice service. 

• Carrying out any other reasonable duties required from time to time by the charity

Person Specification:

Essential Skills, Experience and Qualifications

• Qualified Solicitor or Barrister with a practicing certificate in England and Wales. You will have proven experience of working in UK family law.

• Experience of working with clients who have experienced high levels of trauma

• High level communication skills, including experience of communicating effectively across cultures and with diverse audiences, both verbally and in writing

• Excellent IT skills – with a good knowledge of Microsoft Word, PowerPoint and Excel

• Excellent organisational and time management skills

Personal Attributes and behaviours

• Empathy with Mosac’s clients

• Ability to manage own/ joint workload and prioritise tasks

• Conscientious, resilient and self-disciplined

• Demonstrates the ability to build rapport with quickly and to understand needs, wants and expectations

• Ability to work to deadlines/targets for self and others

• Works effectively and calmly under pressure

• Attention to detail in all aspects of work

• Ability to work on own initiative

• Active team player

• Ability to guide, support and develop volunteers

• Non-judgemental

Interim Head of Service Charge:

We are One Housing and we create places for people to call home and support them to live well. With a breadth of services and expertise to help people whatever their housing, care, or support needs.

The One Housing Customer Services teams are friendly, knowledgeable and we love what we do. We are proud of our expertise and passionate about the high-quality, service we deliver to all of our customers.

We offer our colleagues a friendly, collaborative workplace and the chance to build a rewarding career with a not- for-profit organisation that is proud to make a genuine difference to people’s lives, each and every day.

Join our Customer Service team
Our Customer Services teams play a central role in achieving our vision. Our teams include our Customer Contact Centre and specialist teams like income collection, rent and service charges and resident management. Often acting as a first-point of contact for our customers, we prize our accountability, empathy and a genuine desire to be helpful and informative.

We’re an organisation with strong values. We keep our promises; we do a great job; we value diversity; we work together; and we look for ways to improve. These are what make us such a great team, working together as one to achieve our vision.

The role:

We have a fantastic opportunity for someone to join us in the position of Interim Head of Service Charge. Your responsibilities will include:

• Responsible for rent and service charge setting and managing the S20 process for the organisation, alongside managing partnerships with our managing agents and internal and external stakeholders. This is a strategically important role for the organisation, and you will be expected to lead on the delivery of a plan to reach the organisations aim of improving our customers experience in this area.
• Providing accurate and timely service charge and rents information to our customers that are in line with lease/tenancy requirements and legislation and protect the organisation from financial loss.
• Responsible for service charge and rent setting processes, with adherence to regulation and legislation providing assurance to senior management and the executive team.
• Maximise recovery of contracts and works which require S20 consultation and support the business through its requirements to comply.
• Report to the Director of Customer Operations as a Head of Service for the management of the Service Charge and Rents Managers.
• Deliver excellent and professional customer service to all internal and external customers.
• Meet customer satisfaction targets.
• Meet statutory, regulatory, compliance and risk requirements across the service.
• Lead on cross organisational working and support fellow Heads of Service.
• Foster a culture of continuous improvement, problem solving and dispute resolution.
• Provide management/business information, performance management data,  and implement and maintain any IT systems and data.
• Play a positive part in delivering any change programmes and motivating and inspiring staff through changes.
• Staff engagement is key; help make One Housing a fun and flexible place to work.

What you will need to succeed:

We are looking for someone who believes in working together as part of a team, who shares our values and who is positive and friendly. The successful candidate will have:

• In depth experience of service charge estimating, billing and the production of annual accounts S20 consultation requirements and working with third party managing agents
• Ability to use IT systems to support the setting of accurate charges.
• Managing managers and a range of functions at Head of Service level.
• Wider understanding and insight into the customer and property management functions which attract a service charge.
• Ability to build effective links with all relevant stakeholders both within One Housing and externally.
• Commitment to delivering exemplary customer service.
• A continuous service improvement culture and problem-solving ability.

Desirable knowledge, skills and experience

• Relevant professional qualification and/or membership.
• Ability to run a service in line with ‘lean’ principles and delivering value for money. 

The offer:

Our [email protected] benefits offer you an array of perks designed with your wellbeing in mind.

• Salary: £61,000
• Length: 12 month Fixed Term Contract
• Your holidays are important to us. Take up to 28 days annual leave plus bank holidays
• Lean travel. Spread the cost of your commute with a season ticket loans and our Cycle2Work scheme, open to all colleagues

• Looking forward to your big bucket list trip? You can buy or sell up to five days annual leave each
• Get paid to do good. We offer you two days off on full pay each year to volunteer in our communities
• Look after your loved ones. Our healthcare cash back plan allows you to claim back cash for you and your family’s healthcare.

• Well done! With our colleague recognition programme you will know when you’ve done a #greatjob
• Learning never stops One Academy, our innovative, in-house learning and development offering is designed to help you take your career to the next level.
• We’re here for you. Our employee assistance programme offers counselling and support for you and your family 24/7.

About us:

As an organisation with a strong social purpose, One Housing works in some of the most diverse communities in the UK and their workforce reflects that. We understand the strength we gain from having and supporting our diverse teams. The different skills and experiences that our colleagues from different backgrounds bring to us allow us to make better decisions, consider different views and be an altogether more interesting and cohesive place to work.
We welcome applications from everyone.

We are looking for a dynamic Services Manger to lead our experienced and committed team; someone who is creative, motivational and inspiring, that truly believes that people living with sight loss can overcome barriers and achieve greatness.

Thank you for your interest in the post of Services Manager at Sight Advice South Lakes. We hope that you find all the information you need in the attached Job Pack, or on our website and social media platforms (Facebook and Twitter @SightAdviceSL) to help you decide if you are the right person for this inspiring and exciting role but, if not, please don’t hesitate to get in touch.

Sight Advice is a very special organisation delivering high quality services to people affected by sight loss in the South Lakeland district of Cumbria. We are proud to be the only sight loss charity in this area and of the many successes we have achieved through our 65 year history. Sight Advice is widely recognised throughout this area and is held in deep regard by local people and their communities. 

“That dark moment when I was told that no more could be done – Sight Advice picked me up and put the pieces back together” 

We are an ambitious organisation and want to ensure that we are there when people need us most. The vast majority of the services we provide are free of charge to the people we support but, of course, it isn’t free to provide and we rely on the generosity of the communities in which we work. In the last financial year, the cost of providing our services was nearly £300,000. 

If you would like to talk about the role I warmly welcome you to contact me, If I am not available, I will call you back at the earliest opportunity. Thank you for your interest in Sight Advice South Lakes 

Claire Park: Chief Executive 

Assistant Operations Manager – Youth Services

NCVS in the centre of Nottingham, with travel to other sites when necessary

Full Time – 37.5 hours per week to include evenings and weekends when necessary

£35,000 - £37,000 per annum

Do you possess business acumen coupled with a passion for seeing young people achieve their full potential? Could you lead, manage and engage a team to provide excellent services?

Our service users and staff team need your knowledge and experience. Do you possess the ability and desire to “roll up your sleeves” and get involved with the day to day activities across the department? Are you a strong people manager with experience in recruitment, training and managing performance? Do you have what it takes to lead our Youth Services Team across Nottinghamshire YMCA, YMCA Newark and Sherwood, and YMCA Goole, The Youth Zone Charity and Street Pastors? We’d love to hear from you.

Our Youth Service Team provide youth programmes, outdoor education, digital media and arts programmes, as well as school enrichment and NEET programmes in the Nottingham, Goole, and Newark areas. We provide a quality assurance service to Youth Service provisions in line with Department of Education Regulations and OFSTED Guidelines.

In this exciting new development in this new role as Assistant Operations Manager, you will support our Operations Manager to manage and directly deliver youth work to a range of young people, developing positive relationships with diverse communities, funders and commissioning bodies, whilst managing complex budgets.

An in-depth understanding of safeguarding is essential. You will have a minimum Level 3 or Diploma Youth Work qualification, and you will also be an excellent communicator which will enable you to relate and engage with our young people. It is essential that you have your own transport and a full driving licence, as you will need to travel between sites

If you are ready to use your expertise and skills to help young people in Nottingham, apply today.

This post is subject to a satisfactory enhanced DBS check (which we will pay for) and registration with the DBS Update Service.

If you want to join us on the next step of our journey please visit our website to download and application form.

Please note we are unable to accept CV’s unless accompanied by a standard application form.

Closing date: Monday 1st February 2021.

Interviews to be held: As soon as possible after the closing date.

Nottinghamshire YMCA is committed to promoting diversity and practicing equality of opportunity

Nottinghamshire YMCA is committed to the protection of children and vulnerable adults

MapAction

MapAction is a charity existing to provide mapping, geospatial and information management services to humanitarian emergencies. A leader in its field, MapAction has an inspirational team of highly skilled volunteers backed up by a specialised staff team to provide humanitarian emergency response, preparedness, early anticipation activities and the delivery of training services worldwide. The overall aim is to save lives and minimise suffering by ensuring that humanitarian aid is delivered as effectively and efficiently as possible, getting to where it is needed most, fast.

MapAction has a strong reputation for excellent service delivery and a collaborative approach. It is a technical partner of several United Nations and regional disaster management agencies, with ongoing funding from several humanitarian donor governments, trusts and foundations. With a team of creative, compassionate and committed people and a strong team spirit, we remain small enough that you will quickly come to know and respect what everyone contributes, as they will you. We pull together to do what is needed.

What will you do? 

This is a key role at the centre of the MapAction Operations Team which combines technical expertise in geospatial services with a hands on approach that is instrumental in the organisation's ability to deliver humanitarian effect. You will be involved in all aspects of MapAction’s operational activity, from emergency responses, both remote and deployed, through the planning and delivery of internal and external training, and supporting preparedness activity with partners globally. Having an excellent understanding of information management in humanitarian or development contexts and an extensive knowledge of practical applications of geospatial technologies will make you an excellent candidate for the role.

You will play an important role as the focal point for all geospatial products and services, acting in a position of leadership for the whole team. You will collaborate with internal and external stakeholders to set standards in the quality and utility of our products and services with an eye to future technological innovation and evolving our offer. You will need to be an experienced leader, able to work closely with a variety of technical experts in challenging, high pressure and time constrained situations. You will need experience in project and programme management, comfortable with uncertainty and able to manage relationships with multiple partners concurrently.

You will be the line manager for the Geospatial Analyst role, coordinating and cohering MapAction’s delivery of geospatial products and services. Alongside our volunteer team, you will work closely with the technical team, developing and implementing roadmaps for operationalising new and innovative geospatial tools and methods. 

Job satisfaction will come from working with committed and passionate staff and volunteers alike, all working towards common humanitarian outcomes. You will nurture excellent partnerships with external organisations in the humanitarian and geospatial sectors, updating and ensuring the relevance of  MapAction’s offer to national agencies and regional partners. 

The post holder will report to the Operations Director and sit within the Operations team.

Main Responsibilities: 

• Lead MapAction’s Geospatial offer to partners. The role requires a leader who is able draw on learning and experience to evolve our offer, understanding the needs of partners and working closely with the MapAction team to plan, deliver and evaluate the delivery of products and services across the three key areas of MapAction outputs: emergency response, training and preparedness activities

• Operationalise geospatial plans. The role requires an experienced and highly competent geospatial professional who can translate organisational strategies into workable operational plans, policies, and procedures 

• Line manage the Geospatial Analyst role 

• Act as the quality marker for all MapAction Geospatial activity and uphold standards 

• Lead in coordinating the data functions required across all Operation outputs, ensuring lessons are learned and problems are resolved via the data circle 

• Lead the coordination of the support base functions required in an emergency response, including developing or delivering Standard Operating Procedures (SOPs) or guidance as required, and ensuring appropriate quality assurances are developed and delivered 

• Lead on the development and use of MapAction’s online resources working with the volunteer team 

• Support the Operations Director in the preparation, deployment and management of emergency responses

• Support the Operations Director to maintain the volunteer team ensuring it is technically operationally ready at all times and act as a staff point of contact to the volunteer team on Geospatial issues

• Support the wider Operations team in the delivery of internal training events and external training exercises with input to training and simulation materials

• Work closely with the Technical team to operationalise tech projects and programmes

• Manage and strengthen relationships and collaboration with key partners and networks through attendance at key geospatial fora

• Manage projects and programmes as directed by the Operations Director

• Undertake risk assessments for low-medium threat environments

• Act as a staff focal point for the maintenance and improvement of MapAction Standard Operating Procedures (SOPs)

• Maintain expert knowledge of tools and systems to maintain and enhance organisational  knowledge management and lead in its operational utilisation across the team (SalesForce, wiki, team launchpad, Google Apps, MapAction website (Wordpress), MDR (CKAN)) 

• Manage organisational record keeping, utilising tools (salesforce) to deliver analytical insight 

• Maintain a watching brief of existing and emerging technologies, working closely with staff and volunteer teams to understand where these may be effectively used or adapted to MapAction’s work

• Work closely with the Head of MEAL to develop and collect appropriate metrics to measure the effectiveness of MapAction products and services 

• Deputise for the Operations Director when required

Key Competencies:

• Professional qualification in GIS

• Five years or more proven experience in a Geospatial profession

• Excellent interpersonal skills with the ability to coordinate with multiple stakeholders, build and maintain relationships 

• A proven leader and team player. Comfortable with working, leading, and getting the best from multiple small teams

• Demonstrable project management skills

• Experience of managing and developing personnel

• Comfortable with a fast moving environment and managing multiple demands on your time

• Commitment to working with volunteers 

• Ability to work to short deadlines and work within pressured environments

• Ability to deal with ambiguity and use judgement in challenging circumstances

• Strong commitment to MapAction’s mission and values

• Good IT skills and experience of Microsoft Office, google applications and electronic record keeping (Salesforce)

• Ability and willingness to travel, including being deployed at short notice 

 

Additional Information:

• Flexibility and willingness to work outside office hours including evening and weekends, including undertaking cover for the Operations Director as requested and attending monthly weekend training events. In particular, training events will be scheduled for a weekend, once a month and this post is expected to attend these events. Reasonable time off in lieu is available by agreement

• Must have the right to live and work in the UK. MapAction is unable to consider candidates who do not already hold appropriate permissions

• Required to work remotely initially and then to attend the MapAction offices by negotiation

• Note: this is an operational role in a small, highly specialised charity and an appreciation of, and affinity with the humanitarian purpose of the charity is essential, as well as a willingness to take up additional tasks outside of the normal role when needed

Equal Opportunities Policy:

MapAction is an Equal Opportunities employer. All employees have a personal responsibility to promote and support measures designed to create a working environment which is free from harassment or discrimination on the grounds of gender, marital status, family status, age, race, religion, disability, sexual orientation, membership of the Travellers community or HIV&AIDS status.

How to apply:

Please complete your application by submitting a CV and covering letter on Go Hire via our website. The closing date for applications is 31.01.2021. For further discussion regarding the content of this role, please call Chris Davies, Operations Director. MapAction reserves the right to close the application date early.

Service Administration Coordinator

Location: Islington, North London

Salary: £22,750 per annum

Hours of Work: 35 hours per week

About the Company:

As a rapidly growing department, the Learning and Leisure Service at Centre 404 now has a position available for a highly organised individual to join our core team and support with the administrative day to day needs of running a dynamic service, which offers support to children and adults with learning disabilities.

The right candidate will need to have excellent IT and administrative abilities, strong organisational skills and be able and driven to suggest improvements to service administration systems.

This a varied role within a fast-paced environment and comes with great opportunities to gain a wealth of experience, knowledge and training within the charity sector. If you are interested in supporting the team to grow and develop our provisions, then this is the role for you!

Service Administration Coordinator Requirements:

* Flexible and able to attend work commitments taking place in the evenings/weekends (for which time off in lieu can be taken) and at different locations
* Understanding of what makes a quality support service for people with learning disabilities and/or Autism, including Social Role Valorisation, Person-Centred Values and self-direct support values (Desirable)
* Understanding of and sensitivity to the discrimination experienced by members of vulnerable and/or minority groups
* Strong working knowledge of Data Protection Act and associated requirements
* Experience Extensive experience of working in an environment with varied and complex administrative needs
* Experience of developing and maintaining efficient administrative systems and databases
* Experience working in a customer-facing environment or within customer services
* Strong interpersonal skills, able to communicate and collaborate effectively with a range of people
* Confident in operating standard office/technical equipment
* Strong numeracy skills and excellent written communication skills
* Able to work on own initiative, proactively resolving issues
* Excellent IT skills with the ability to use a range of computer software systems (i.e. Microsoft Office, data entry systems)
* Ability to adapt and respond positively to a dynamic work environment, managing change effectively
* Ability to organise own and others' workloads effectively
* Strong self-reflective skills, able to take learning from situations
* Able to maintain professional boundaries and handle confidential information appropriately
* Committed to concepts of equal opportunity, diversity and inclusion

How to apply: If you are interested in this role, please submit an expression of interest that addresses the requirements of the person specification, by giving examples of how you meet each criteria to demonstrate your suitability for the post. We encourage you to draw on your experience from your existing role at Centre 404 and explain what skills you have gained from it that are relevant to this role.

Closing Date: 15th February, 12:00pm - but the closing date will be bought forward is a successful candidate is found before then.

Centre 404 is dedicated to staff development and supervision and we will provide a detailed induction and on-going training and support. We are also committed to safeguarding and promoting the welfare of adults at risk and we are looking to recruit people who share these values. All offers of employment are subject to an enhanced DBS check, proof of eligibility to work in the UK and two satisfactory references.

Centre 404 is an equal opportunities employer and welcomes applications from all sections of the community. Charity ref number 299889

Programme Service Lead

We have an exciting opportunity for an expert in patient engagement and scaling patient services to join the brilliant Services team as Programme Lead, working across Wales. If you are the best in the business at building relationships with volunteers, clinicians and health sector stakeholders and love the challenge of developing and launching new patient services then we want to hear from you.

Position: Programme Lead Wales

Location: Home based - Wales

Hours: Full time (35 hours per week)

Salary: £35,000

Contract: Permanent

Benefits: Pension Scheme and Stakeholder Pension, Life Assurance: provides a four times salary death in service benefit, Flexible working: core hours are between 10am – 4:30pm, Holiday: 25 days plus 3 between Christmas and New Year and Statutory holidays, Employee Assistance Program available to all staff, Cycle to Work Scheme.

Closing Date: 10th February

Interview Date: 18th February

Thanks to new funding, this role will enable the charity to continue the development and delivery of high quality support services for bowel cancer patients and their loved ones in Wales.

The Role

With a strong focus on patient engagement and insight gathering and proven experience scaling patient support services and amplifying patient voice, the Programme Lead will work collaboratively and at pace to set up a new programme which will;

• Continue to develop and deliver support services in Wales for bowel cancer patients and their loved ones.
• Be an increasingly strong voice for bowel cancer patients.
• Enhance the education, engagement and support offer to healthcare professionals to improve early diagnosis, including the expansion of community pharmacy work launched in phase 1.
• Continue to raise awareness of bowel screening, the signs and symptoms of bowel cancer through a programme of volunteer-led awareness work in the community.

Main responsibilities include:

• Identify, engage with and develop relationships with key external stakeholders
• Build, train and manage a cohort of volunteers
• Engage with and develop relationships with community pharmacists
• Lead the development, launch and delivery of a patient engagement strategy
• Co-ordinate and deliver our existing and new digital peer support service
• Collect and analyse evaluation and monitoring data
• Recruit and line manage a services officer to deliver all strands of this activity

About You

As Programme Lead, you will have an understanding of the needs of people affected by bowel cancer, their lived experience and proven experience of working with vulnerable service users. The ability to work under pressure with excellent organisational and project management skills, along with an understanding of safeguarding, confidentiality and data protection in relation to dealing with vulnerable groups, will enable you to work to a high standard in this role.

You will have experience of:

• Working with, managing and supporting volunteers and line management of staff
• Developing patient engagement and insight activity
• Managing awareness and community engagement activity
• Using a range of digital tools and techniques to deliver and support operational activity
• Engaging with multiple stakeholders and a track record of delivering at pace
• Engaging and working with healthcare professionals
• Leading a programme of work within the third sector, including financial planning, recruitment and evaluation

As part of the application process, you will be asked to provide a CV and Cover Letter, detailing how you meet the person specification (no more than two A4 page).

In Return…

In this rewarding role you will be joining a passionate team of staff, determined to improve the lives of people affected by bowel cancer, in a warm environment. The charity offers a great benefits package including flexible working options and a generous holiday allowance, if this sounds like the role for you… then we would love to hear from you!

About the Organisation

As the UK’s leading bowel cancer charity, determined to save lives and improve the quality of life of everyone affected by bowel cancer, the organisation supports and funds targeted research, provides expert information, supports to patients and their families, educates professionals about the disease and campaigns for early diagnosis and access to best treatment and care.

You may also have experience in areas such as Support Service, Support Services, Service, Service, Service Manager, Service Lead, Patient Support, Patient Services, Patient Support Services, Patient Service Manager, Cancer Support, Volunteer Management, Supporter Engagement, Volunteer Support, Volunteer Engagement, Community Engagement, Programme, Programmes, Programme Manager, Programme Service.