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Job description
IPSO – the Independent Press Standards Organisation – is the regulator of most newspapers, magazines, and digital news in the UK. We are a small but influential and high-profile organisation with a clear and important purpose. We place a strong emphasis on personal development for staff and provide excellent training opportunities and a supportive work culture.
We are recruiting a Complaints Officer to join our committed, friendly, and dynamic Complaints team.
Reporting to the Heads of Complaints and working closely with the Systems department, the purpose of the Complaints Officer position is to handle complaints made to IPSO in a personal, authoritative and efficient manner and to assist in the operation of IPSO’s pre-publication and privacy notice services.
About the role
This is a role for someone who is articulate and efficient, with excellent communication and analytical skills, and an interest in news and how it is regulated.
IPSO has a strong commitment to staff development, and the role benefits from a well-structured and stimulating programme of progression. Starting with drafting responses to complainants whose complaints are not being taken forward, the successful candidate will progress to investigating complaints, drafting rulings for external publication, and mediating between complainants and publications.
You will also be trained to staff, on a rota basis, IPSO’s pre-publication and privacy notice services, which provide 24-hour confidential advice to editors and journalists on matters relating to the Editors’ Code and protect members of the public and public figures from potential intrusion and unwanted press attention.
The key role responsibilities include:
- Reviewing and investigating complaints to IPSO to determine whether they fall within its remit and raise a potential breach of the Editors’ Code of Practice;
- Drafting recommendations for the consideration of the Complaints Committee;
- Providing efficient, compassionate and effective pre-publication and privacy notice services.
You can see a full job description on our website.
Skills and experience
Efficient, effective and empathetic, the right candidate will have a strong analytical ability that they can convey both verbally and in writing. You will have excellent writing skills, and experience of drafting important documents to a high level. You will also have experience of dealing sensitively and professionally with people from a range of backgrounds. Complaints Officers are trusted with a high level of autonomy in their work – so demonstrable time management and organisational skills are required.
A personal interest in current affairs and the news industry is a must, but there is no need for a degree or qualification in this area.
At IPSO, we want to create a culture which recognises, values, and respects that people are different. We believe that representing the diversity of the society in which we work is fundamental to our goals of protecting people and promoting freedom of expression.
We are committed to promoting a fair and inclusive workplace where all our people can flourish and reach their full potential. We know diverse teams allow for a more creative and productive environment and we strongly encourage applications from a wide range of people regardless of age, disability, sex, sexual orientation, gender (identity, expression or reassignment), marriage or civil partnership, pregnancy or maternity, race (including colour, nationality, ethnic or national origin), religion or belief and socio-economic background.
What we can offer you
This role is highly engaging and interesting – with no two days being the same. It offers great development opportunities, alongside the opportunity to raise press standards by dealing with complaints made against a variety of newspapers and magazines.
There is a competitive starting salary of £41k, plus another £2k after 24 months of service. You’ll also receive an additional £1,145 on-call allowance after the relevant training has taken place, 25 days of paid annual leave plus a holiday buy and sell scheme, and excellent additional benefits including season ticket loan, cycle to work scheme, private GP service, and (once probation is completed) free fitness membership.
The role is full-time, and IPSO offers hybrid working to all staff. All staff work two core days (Tuesdays and Wednesdays) in our Central London office. New staff may be asked to come in for more days while they familiarise themselves with the organisation.
How to apply
Candidates are required to attach a Diversity Monitoring form, which can be found on our website. Please note that although this form is required for applications to be considered, candidates are free to opt out of any questions.
To apply, please read the full job description and forward your CV with a cover letter outlining why you are interested in the role and how you are suitable, along with the diversity monitoring form by 11.59 p.m. on 24 May 2026.
IPSO will reimburse reasonable travel costs for attending interviews. If you require a reasonable adjustment, please include that information with your application. In-person interviews are preferred but IPSO conducts interviews by video call where needed and candidates choosing this option will not be disadvantaged. The job description for the position can be found on our website.
Organisation
IPSO - Independent Press Standards Organisation
View profile
Non Charity Employer
21 - 50
Non Charity Employer
21 - 50
Posted on: 27 April 2026
Closing date: 24 May 2026 at 08:42
Job ref: CO240526
Tags: Administration, Advice / Information, Communications, Policy, Compliance / Quality, Helpline, Public Affairs, Public Relations
The client requests no contact from agencies or media sales.
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Greater London (On-site)
Northwood, Greater London
£23,000 - £26,000 per year
Full-time
Permanent
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job description
Overview of the role
The responsibilities of the post-holder are designed and divided across Registry and Programmes-related activities.
The post-holder will provide efficient and effective administration of all matters relating to the teaching and learning activities of the taught programmes (undergraduate and postgraduate) ensuring effective procedures are documented and adopted for dealing with enquiries, enrolment, induction, module selections, student queries, assessments, progression, student support, committees and events.
This full-time role will suit a detail-orientated, methodical person and offers plenty of variety working as part of a friendly and supportive Registry team. A flexible working pattern can be considered upon request.
The role offers plenty of variety working as part of a friendly and supportive Registry team.
Application Details
A full and comprehensive job description, person specification and application details for the role can be found on our website.
Candidates are encouraged to apply as soon as possible as applications will be considered upon submission.
London School of Theology is a Christian college and, as such, it is a requirement of the Person Specification that the postholder must be in sympathy with the Christian ethos, aims and objectives of the School.
All candidates must have the right to work in the UK.
Organisation
Refreshed on: 23 April 2026
Closing date: 08 May 2026 at 14:00
Tags: Administration, Christian, Customer Service, Compliance / Quality, Customer support, Data Analysis, Data Entry, Database Management, Education, Entry level / Graduate, Faith-Based, Information Management, Students / School, University
The client requests no contact from agencies or media sales.
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Gloucestershire (Hybrid)
Stroud, Gloucestershire
£24000 - £26500 Per Annum
Part-time
Permanent
Job description
Support Services Officer – Rebuilding Futures Fund
Location: Hybrid
Salary: FTE £24,000 – £26,500 (£13.19 to £14.56 per hour)
Role Status: 21 hours per week
Closing Date: 30 April 2026
Location: Minimum of 2 days per week from our office in Stroud, Gloucestershire; Preferably working Monday to Thursday but can be discussed at interview
Are you a motivated, forward-thinking person with the ability to provide high quality administrative support?
We are looking for a Support Services Officer to work alongside our nurse team to provide administrative support, with a particular focus on managing financial assistance delivered through the Rebuilding Futures Fund.
As a centre of expertise for after-care and support, we have established a successful Rebuilding Futures Fund (RFF), providing financial, practical and emotional support to people of all ages affected by meningitis across the UK.
About the Job
This role includes a wide range of administrative tasks – working with financial systems, maintaining accurate database records, coordinating the ordering of goods and services, and liaising with a variety of stakeholders. You will also communicate directly with individuals and families who have been impacted by meningitis. We are looking for someone who is organised, detail oriented, flexible, and able to demonstrate empathy and compassion for those we support.
Administration:
- Act as the primary point of contact for RFF-related work, both internally and externally, liaising with the nurse team regarding decisions and agreed actions.
- Provide administrative assistance to the Information and Support Team across all areas of service delivery.
- Contribute to the development and delivery of the RFF, including creating and refining processes and procedures.
- Process all RFF applications, including conducting initial assessments.
- Coordinate the ongoing distribution and monitoring of financial awards.
- Support the marketing and promotion of the RFF, including maintaining website content and developing case studies.
- Prepare financial and activity reports in advance of monthly RFF panel meetings.
- Organise and attend monthly panel meetings and produce accurate minutes.
- Conduct desk research and gather information to support the ongoing development of the Rebuilding Futures Fund.
- Ensure compliance with Meningitis Now policies and procedures, including data protection requirements.
- Carry out other administrative duties as requested by the Helpline and Information Manager.
Data Management:
- Follow detailed Salesforce processes and procedures to a high standard of accuracy.
- Produce data and reporting relating to the Rebuilding Futures Fund.
- Ensure accurate records are kept for all RFF activities in line with data protection policies.
Communication:
- Communicate sensitively and professionally with applicants, Therapists, suppliers, and other stakeholders.
- Liaise with the Support Team regarding application processing and supporter enquiries.
- Share regular updates across the wider organisation on RFF activity and outcomes.
What We're Looking For
Essential Selection Criteria:
- Significant experience in an administrative role with strong IT capability.
- Experience using a Customer Relationship Management (CRM) database – Salesforce or equivalent.
- Experience producing activity and financial reports.
- Experience developing and implementing administrative processes and procedures.
- Proficiency with Microsoft Office, including Excel.
Essential Skills:
- Self motivated, able to work independently and as part of a team.
- Excellent written skills, numeracy, and reporting ability.
- Strong communication skills with the ability to work sensitively with a diverse range of people.
- Ability to handle confidential information with discretion and empathy.
- Strong time-management skills, able to meet multiple deadlines and manage competing priorities.
- High level of accuracy and attention to detail.
- Excellent organisational and planning skills.
- Ability to manage a variety of tasks simultaneously.
- Comfortable discussing sensitive or difficult topics with people affected by meningitis.
Desirable Selection Criteria:
- Experience administering a financial assistance programme.
- Experience working within a support based service.
Ready to Apply?
Please apply by completing the application form on our HR system – you will be redirected on clicking apply.
Please note that due to using an anonymised recruitment process, only responses to the application questions will be used for shortlisting. If you choose to upload a CV or covering letter, this information won't be seen until after shortlisting has been completed.
Closing date for applications: 9am, Thursday, 30 April 2026
*Note: Meningitis Now reserve the right to close this advert early or extend it depending on the number of sufficient applications received. If you are interested, please apply as soon as possible.
Organisation
Posted on: 07 April 2026
Closing date: 30 April 2026 at 09:00
Job ref: SPE-7135-1
Tags: Administration, Finance, Health / Medical
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