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Service Charge Officer / Analyst
About the organisation
The organisation is a well-established housing association based in London, providing homes and strong customer services to their local community. They are looking for a hands-on candidate to join the service charge team and support activity during a busy period.
The Role
An initial 3-month interim role focused on completing the 2025/26 service charge actuals and reconciliations, with the potential to extend for the right person and support the 2026/27 cycle.
Key responsibilities
- Complete 2025/26 service charge reconciliations accurately and efficiently
- Work with accruals, prepayments and service charge data
- Investigate queries and follow up with relevant teams to get the information needed
- Help embed good processes and best practice across service charge accounting
- Build strong relationships with colleagues and confidently get things moving
About you
- Some experience of service charge accounting and reconciliations within housing
- Confident working with accruals, prepayments and financial data
- Strong Excel skills, with the ability to understand and summarise data
- Hands on person with initiative who doesn't need constant direction
- Accurate, organised and confident dealing with a range of stakeholders
This role is an urgent requirement for the organisation so if you have the right experience, get in touch to learn more.
Creative Support wish to recruit to the position of Property Services Officer. This individual will work on the repairs and property management helpdesks within our Property Services Department. The role will work as part of a team logging and progressing property repairs or property management issues reported by phone, email or via the Out of Hours service. The member of staff will also provide administrative support to the wider Property Services Team, as and when required.
This opportunity will suit someone with excellent customer service, IT and communication skills. The individual should have experience of working in a fast paced office environment and be able to prioritise workload confidently. The ideal candidate will have a positive, proactive worth ethic and contribute to improvements within the team.
It is essential that any applicants are good team players, keen to learn and support the team with their work. We pride ourselves as a solution focused, resourceful and dynamic team and are looking to recruit a Property Services Officer that shares these values. Part time hours will be considered.
We will be interviewing for this role as suitable applications are received and may close this role before the closing date upon a successful candidate being appointed.
Vacancy Reference Number: 85971
Applications for this role must be submitted via the Creative Support website using the above vacancy reference number
Benefits of working with Creative Support include a probationary bonus, pension contributions, 33 days Leave and company paid enhanced DBS.
We are a passionate, inclusive, and anti-racist organization - Stonewall Diversity Champion, Disability Confident Employer who have recently received Investors in People Gold award.
Applications are reviewed as they are received, we do not provide feedback for unsuccessful applications. We can only accept applications from candidates who are located in and eligible to work within the UK – This post will not be open to Sponsorship and we are unable to accept applicants with Skilled Worker visas.
Creative Support is a not for profit provider of person centered care and support



The client requests no contact from agencies or media sales.