Service officer jobs

This is an exciting new role to head up DanceSyndrome’s Community work across Lancashire developing, nurturing, growing, and managing our community workshops. At the heart of our organisation are our weekly bespoke Community Inclusive Dance Workshops; ‘Everybody Dance’. These workshops are co-delivered by a qualified Dance Leader with a learning disability, working side-by-side with a non-disabled Dance Artist. As part of our ambitious strategy, we will be establishing several new workshops across Lancashire over the next five years and co-delivering inclusive dance provision for all ages from early years through to adulthood by 2030.

As Head of Community, you will oversee several vibrant and active communities; build community engagement and cohesion; and to collect, collate and analyse key data to demonstrate impact and to drive forward strategic planning and decision making. This is alongside developing and managing both strategic and operational long-term partnerships & collaborations across communities in the North-West and building and executing an engaging and effective Volunteer Programme to support all Community workshops.

This role supports strand one of DanceSyndrome’s ambitious strategy; Vision 2023; ‘To deliver an outstanding, collaborative, and high-quality programme of co-produced and co-delivered inclusive dance across the North-West’.

We are looking for an exceptional, experienced, self-motivated, and enthusiastic individual to represent DanceSyndrome at the heart of our communities taking our inclusive person-centred offering to the next level.

You will pro-actively support our timetable of weekly Community inclusive dance workshops ensuring they operate to the highest standards of Quality & Excellence and making sure that all systems and processes are in place in relation to security, registers and payments.

You will line manage the Programmes & Operations Manager and Data & impact Manager and collectively drive forward all aspects of our Community work to the highest standards.  

You will manage key partnerships with Community Centres and be instrumental in engaging and onboarding new participants supporting DanceSyndrome’s ambitious Vision 2030 strategy to increase participation, and reach under-served and diverse communities, as well as executing our Children & Young People strategy working across all ages.

You will identify, understand and engage with key partners and Stakeholders who can support DanceSyndrome’s ambitions to be the ‘go to’ and ‘organisation of choice’ for people with learning disabilities, leadership opportunities and an inclusive unique co-led delivery model which doesn’t exist anywhere else. Through effective partnership working, you will work across sectors and reach under-served and diverse communities. You will also be able to identify key barriers to access, gaps in current provision across the region and seek valuable evidence to inform strategy and to feed back to funders.

You will be an extremely personable and approachable individual with a strategic mind, and persuasive manner who is able to reach and attract new participants, increase engagement in our Community workshops, and secure local community engagement to ensure the long-term sustainability of DanceSyndrome’s community offering.

You will turn leads in sales in a variety of ways from initiating unusual and impactful partnerships, growing the number of beneficiaries, increasing sales of our products and services, securing in-kind support and vital funding.

You will also develop and manage an engaging and rewarding Volunteer Programme across key communities including recruiting, training, onboarding and retaining volunteers.

We particularly welcome applicants from Global Majority, who identify as LGBTQIA+, People with Disabilities and Older People to apply for this role.

Community Fundraising and Partnerships Coordinator

Charity People are thrilled to be partnering with All People All Places (APAP) in their search for a new Community Fundraising and Partnerships Coordinator; this is a newly created role that will lead on building meaningful relationships across the local community to generate new income and increase engagement.

"All People All Places is a small, locally focused homelessness charity working across Enfield and Haringey. We provide vital services including a day centre, advocacy and casework, and a small year-round night shelter. We work in close partnership with local agencies and are a trusted gateway service for those facing homelessness. This role is key to helping us grow our reach and impact through community-driven support."

George Dunstall CEO, All People All Places

This is a brilliant opportunity to join a mission-led organisation tackling homelessness as it presents locally. You'll lead on community fundraising and engagement, working with schools, faith groups, local businesses and individuals to inspire support and deliver impactful campaigns.

The Role

• Salary: £34,000-£38,000 FTE (£20,400-£30,400 actual)
• Part-time: 3 or 4 days per week (0.6-0.8 FTE)
• Location: Hybrid between home, office and within the local communities of Edmonton, Enfield
• Contract: 12-month fixed term with view to permanent extension
• 26 days (pro-rata) annual leave plus bank holidays
• Wellbeing fund for hobbies or self-care
• Training and development budget
• Cycle to work scheme and travel card loan
• 5% employer pension contribution

This new role will be at the centre of community fundraising; building relationships, coordinating events, and delivering campaigns that raise awareness and income. You'll also lead on the development of APAP's annual fundraising campaign and support the upcoming rebrand and communications strategy.

Key Responsibilities

• Build and manage relationships with community groups, schools, and local businesses.
• Lead and develop community fundraising activities, events and opportunities.
• Develop and deliver APAP's annual fundraising campaign.
• Create engaging content and stories to showcase impact.
• Steward donors and fundraisers with warmth and professionalism.
• Taking a lead on organisational communications and developing targeted communications to reach existing and new audiences.
• Collaborate with the CEO and wider team to align fundraising with strategic goals.
• Develop a variety of relevant resources for use across different audiences
• Develop, implement and monitor 'supporter journey' processes.

Top 3 Priorities for the First 6 Months

• Develop and deliver a refreshed annual fundraising campaign.
• Build a network of community supporters and local partnerships.
• Embed new branding and messaging into community engagement and communications.

About You

We're looking for someone with proven experience in community fundraising and engagement, someone who can build trusted relationships across diverse stakeholder groups and communicate with clarity and warmth. You'll be confident managing multiple priorities independently and bring creativity and energy to campaigns and supporter engagement. Experience with Canva or similar design tools is a plus, as is familiarity with fundraising regulations, or a willingness to learn.

If this role inspires you to make your next career move, please get in touch with Kevin at Charity People to find out more about how to apply.

Closing date: Friday 25th July

Interview Date: w/c 28th July

Charity People is a forward thinking, inclusive organisation that actively and deliberately promotes equity, diversity and inclusion. We know organisations thrive when inclusion is at the forefront. We evidence our commitment by matching charity needs with the skills and experience of candidates irrespective of background e.g. age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we believe that greater diversity leads to greater results for the charities we work with.

· Head of Programmes and Operations

This is an exciting opportunity for an experienced and dedicated individual to join our Senior Leadership Team and play a vital role in driving the day-to-day operations and future growth of the charity.

As Head of Programmes and Operations, you’ll ensure our team is empowered, supported, and aligned in delivering outstanding community projects. You will oversee all operational activity across departments, manage our programme leads, and support the CEO in shaping the strategic direction of the organisation.

This role is ideal for a people-focused leader with strong organisational expertise and a passion for delivering positive social impact. You’ll bring the ability to coordinate diverse programmes, manage risk, and embed a values-led culture that enables staff and services to thrive.

We don’t expect every candidate to tick every single box. If your experience differs slightly but you’re excited about the opportunity and believe you can add value, we’d love to hear from you.

Why Join Us?

Working at Northampton Town FC Community Trust isn’t just a job – it’s an opportunity to change lives. You’ll be part of a dedicated, purpose-driven team committed to making a real difference across Northamptonshire.

We invest in our people because we know they’re key to our success. That means strong leadership support, regular training and development, and a culture where your growth is just as important as our own. You’ll be working with a team of likeminded professionals who are equally as committed as you are.

Benefits Include:

• Access to bespoke CPD and training from our partners including the Premier League, EFL, FA, and Northampton Town FC
• Personal development support through monthly 1:1s and an annual training plan
• Free tickets to NTFC matches
• Flexible working patterns
• Free NTFC Community Trust kit package (worth £150)
• Employee Assistance Programme (EAP) with wellbeing perks and 24/7 counselling support
• 25 days annual leave, plus additional time off between Christmas and new year

About Emergency Nutrition Network (ENN) 

Emergency Nutrition Network (ENN) works to reduce undernutrition globally. We enhance the effectiveness of nutrition policy and programming by improving knowledge, stimulating learning and building evidence. We are passionate about being network-driven, independent and evidence-based.

Our vision is that every individual caught up in a nutritional emergency, or suffering from malnutrition anywhere in the world, gets the most effective help possible.  

Through our work and collaborations, we support agencies and individuals to implement evidence-based nutrition programming, predominantly in low- and middle-income countries and in fragile and conflict-affected states. 

ENN’s portfolio includes projects specialising in Infant Feeding in Emergencies, Wasting and Stunting, Adolescent Nutrition and Management of small & nutritionally At-risk Infants under six months & their Mothers (MAMI), as well as our highly regarded international publication, Field Exchange.

ENN is governed by a Board of Trustees and has its head office in Oxfordshire, UK. ENN is financially supported by foundations and trusts, government donors, international non-governmental organisations and United Nations agencies. For more information about ENN see our website.

Our People 

ENN’s team is made up of a range of technical experts in nutrition, with decades of collective experience, and a small, experienced operational team. ENN is highly committed to diversity and inclusion, to enabling and promoting flexible working for our staff, and to supporting continued professional development.  

We are proud that in our 2023 Employee Engagement Survey over 95% of our team said that they feel personally connected to ENN's overall purpose, they are clear about what they need to achieve in their objectives and that they are proud to tell people they work for ENN. 

Terms and Conditions 

• Type of contract: Permanent contract 

• Location: ENN’s office in Kidlington, Oxfordshire. ENN operates a hybrid model with most of our Operations Team working Mondays and Fridays from home and Tues/Weds/Thurs in the office. 

ENN will consider requests for further flexible working arrangements. This will be considered on a case-by-case basis, balancing ENN’s needs with the successful candidate’s other commitments. 

• Holidays: 25 days plus UK Public Holidays, increasing by one day per annum after two complete years of service to a maximum of 27 days per annum. ENN also provides additional paid office closure days between Christmas and New Year. Pro-rata for part-time staff. 

• Pension: Auto-Enrolment to ENN scheme with a generous Employer contribution of 5% 

• Salary: circa £45,000 per annum, full-time equivalent, dependent on experience

• Hours of work: Part-time at 22.5 hours per week (can be worked as 3 full days or 5 shorter days) 

• Benefits: Dental cover, Life cover, Employee Assistance Programme, Wellbeing contribution 

Reporting to: Chief Executive Officer (CEO) 
Direct reports: HR Advisor and Office Manager 

Purpose of the Role 

The HR Manager plays a key leadership role, working on, and closely with, the management team to ensure effective HR support across the organisation. This role combines strategic HR advice with hands-on operational delivery, helping to shape a positive working culture and ensure compliance with employment law and best practice. 

Key Responsibilities 

Strategic HR Support 

• Advise the management team on HR strategy, policies and people matters 

• Help shape and promote a positive organisational culture and embed the organisation’s values 

• Identify and implement improvements to policies, structures, and staff processes 

• Produce quarterly HR reports and plan for the Board and Governance & People sub-committee meetings 

Compliance & Policy 

• Ensure HR policies and practices comply with UK and international employment law, as well as donor requirements 

• Keep policies up to date in collaboration with external HR support 

• Develop, monitor and maintain HR metrics and Management Information, preparing and presenting quarterly reports to Senior Management and Trustees. 

• Oversee mandatory training completion and procurement of training providers (e.g. safeguarding, data protection) 

• Act as the organisation’s Designated Safeguarding Officer and Data Protection Officer (training can be provided) 

People Practices & Support 

• Oversee recruitment, onboarding, and induction processes for staff and consultants 

• Provide guidance to line managers on employee relations matters, performance management, and staff training and development 

• Oversee monthly payroll and pension processes

• Keep the organisation’s reward policy under review to help ensure fair and competitive compensation packages 

• Oversee that accurate and confidential HR records are maintained 

• Lead on staff engagement activities, surveys, and follow-up actions 

Learning & Development 

• Oversee professional development across the team through internal and external training 

• Work with managers to identify development needs and embed learning into performance appraisals 

Line Management & Coordination 

• Line manage the HR Advisor and Office Manager 

• Work with third-party providers such as benefit providers and Employers of Record for overseas staff to sustain cost-effective solutions whilst meeting compliance requirements 

Other Responsibilities 

• Due to relatively small size of organisation some critical roles/functions are shared between Management Team members. The HRM is the designated Safeguarding Officer and Data Protection Officer for which training can be given if required. The Management Team members rotate some other responsibilities

• Carry out other HR-related tasks as required by the management team 

Person Specification 

Essential 

• CIPD Level 5 or equivalent experience 

• Strong HR generalist knowledge and understanding of UK employment law 

• Experience advising senior leaders and managing employee relations issues 

• Proven experience of change management and nurturing a positive culture 

• Line management experience and ability to support a small, diverse team 

• Strong communication, organisational and IT skills 

• Ability to work both independently and collaboratively 

• Commitment to the values and mission of the charity 

Desirable 

• HR experience in the charity or non-profit sector 

• Experience supporting international recruitment or working with Employer of Record services 

• Knowledge of EDI policy development 

Eligibility to work  

The successful applicant will be required to demonstrate they have the Right to Work in the UK. This includes evidencing a UK NI number and that they are a UK tax resident. A Certificate of Sponsorship and relocation package are not available for this position. 

ENN is committed to diversity and inclusion, and to building a culture where every team member is recognised and valued as an individual. We actively encourage applications from a broad range of experiences and backgrounds.

Application Process

Please submit a Cover Letter (no more than one page which explains why you are interested in the role and how your experience satisfies the Person Specification) along with your CV no later than 23:59 hrs on 19th July 2025.  Early applications are advised as we reserve the right to conclude the process before the closing date if a suitable candidate is identified. Please include your preferred working pattern details in your application. 

Job Role

The café manager is responsible for leading all team members both paid staff and volunteers in the efficient and self sustaining operation of the cafe. They are responsible for managing the day-to-day operations and financial performance of the café and maintaining high standards. They need to foster a positive environment, which provides consistent, fast, efficient, and friendly service and a high quality experience for both our customers and team members. Team members include paid staff and volunteers some of whom have learning difficulties.

The manager will support and work within the Christian aims and purposes of St Thomas Church, and in accordance with its ethos and values, creating a place for all at the heart of the community.

The Church takes the safety of everyone within the church very seriously and expects that everyone will work within the Church safeguarding policy.

The café manager will be responsible to the Team Vicar at St Thomas Church

 Responsibilities

Product:

Manages and develops menus

Initiates, reviews and manages processes to make sure that all staff and volunteers are ensuring food served and delivered is to a high and consistent quality.

Ensures that all team members are educated on our products and services and products are delivered to customers consistently to a high quality.

Initiates, reviews, and manages systems that ensure that all staff and volunteers are inducted and continually trained in food hygiene, allergen awareness and that all statutory records regarding food hygiene, allergens are kept up to date.

Initiates, reviews and manages systems to improve stock control and minimise wastage

Service:

Is the Role Model for outstanding service in the cafe.

Pro-active in solving customer problems and satisfying customers in various situations and can handle conflict and other sensitive issues in a calm and fair manner.

Ensures that all team members provide customers with efficient, friendly, superior service on a consistent basis.

Consistently monitors, coaches and encourages team members to meet excellent service standards.

Assesses and provides adequate resource (paid staff and volunteers) to provide efficient and friendly, superior service and documents this on the weekly rota.

Maintains high cleanliness standards consistently throughout the cafe in the areas of store appearance, merchandise and equipment.

Training and Development:

Ensures a safe, enjoyable place of work for all team members recognising and respecting the unique needs, abilities and potential for development in every individual

Provides ongoing training and development to all team members (staff and volunteers) in the areas of operating standards, customer service and product knowledge.

Demonstrates the ability to lead, effectively communicates and is passionate about the Cafe.

Builds morale and team spirit by fostering a work environment where team members input is encouraged and valued.

Ensures each team member has received proper training to perform as a barista or in any other role effectively and efficiently.

Coaches and counsels team members for improved performance, documenting developmental plans for paid staff as necessary.

With support from your line manager, ensure that employment law and the businesses policies are followed in relation to human resources.

Hold 1 week and 3 month reviews with new employed starters, and with your line manager

Ensure that new starters are fulfilling the duties of their role(s) before the end of their probationary period

Hold annual reviews with employed café staff to celebrate their achievements and to identify areas where additional training or support may be required.

Cafe Operations:

Ensures that all cafe operating procedures are adequately documented and available for all to use

Ensures the Staff handbook is updated regularly

Facilitates on-going training and development of current staff and volunteers.

Promotes and practices safe work habits, identifying and resolving potential safety hazards, operational inconsistencies and any team member or customer incidents.

Provides the necessary health and safety training for staff and volunteers

Documents accidents, conducts initial investigation and determination of root cause in the interest of maintaining a safe work environment

Business

Delivers the agreed financial targets for the café

Develops promotional programmes to deliver the sales targets

Safeguarding

The Church takes the safety of everyone within the church very seriously

and expects that everyone will work within the Church safeguarding policy.

In particular, the Church expects anyone who becomes aware of a safeguarding risk or of actual abuse, to immediately raise this with the Parish Safeguarding Officer.

Those who work with children, young people and/or adults who are vulnerable should have a commitment to:

· Adhere to the church's policies and codes of conduct

· Treat individuals with respect

· Recognise and respect their abilities and potential for development

· Working in ways that meet and develop the personal, spiritual, social and pastoral needs

· Promote their rights to make their own decisions and choices, unless it is unsafe

· Ensure their welfare and safety

· The promotion of social justice, social responsibility, and respect for others

· Confidentiality, never passing on personal information, except to the person you are responsible to, unless there are safeguarding issues of concern which must always be reported to the person you are responsible to and to the safeguarding officer.

Person Specification:

1 Skills

1.1 Good written and oral communication skills

1.2 Good numeracy skills

1.3 Confident, enthusiastic and self-motivated with a great work ethic

1.4 Creative, innovative and willing to implement ideas and professional opinion

1.5 Team player with a demonstrable positive, ‘can do’ attitude and ability to motivate a team including volunteers.

1.6 Motivated by a passion for preparing food with quality and with great service delivery

1.7 Excellent customer service skills and demonstrable experience in a café environment- preferably in management, but not essential.

1.8 Able to show sensitivity and flexibility as circumstances demand

1.9 Resilient and able to work under pressure when faced with complex and demanding situations

1.10 Able to handle conflict and other sensitive issues in a calm and fair manner

Knowledge

2.1 Knowledge of the catering and / or coffee sector

2.2 Possess a high level of coffee art skills and knowledge

2.3 Sound knowledge of Hygiene, Health and Safety

Experience

3.1 Experience of preparing food to safe and high standards

3.2 Experience of working as a barista in a coffee shop

3.3 Experience of working with, supporting and guiding people and volunteers of all ages

3.4 Experience of line managing people

Qualifications

3.1 A good general level of education

3.2 Food Safety and Hygiene level 2

Working Arrangements

40 hours per week between the hours of 8am to 4.30 Monday to Wednesday, 8am to 6.30pm Thursday and Friday, 9 am to 4.30 pm on Saturdays. 10am to 4.30pm Sunday including up to three weekends per month (minimum two)

28 days paid holiday per year plus public holidays.

Plus 1 day paid holiday per year on your birthday

Salary Up to £14.79 per hour depending on experience (Annual £30,763)

Pension scheme

The PCC has a workplace pension scheme with NEST and follows legal requirements . Nest is the workplace pension scheme set up by the government.

You may be automatically enrolled into the occupational Pension Scheme however you may also choose to opt out of this. Should you opt to take out a Personal Pension Plan then this is a private matter between yourself and the financial institution concerned and does not involve the Church in any way.

References:

Excellent and unequivocal references

Current Employer

Former Employer

Citizens UK 

Citizens UK is the UK’s biggest, most diverse and most effective people-powered alliance. We bring communities and local organisations together to work on issues that matter; from campaigning for zebra crossings on dangerous roads, to reforming the immigration system, to the Living Wage campaign. We have a track record of winning change through hundreds of local and national campaigns. We know everyday people have the ability to shape the world around them. We believe that through developing local leaders, we can drive nationwide change and create community-led solutions to big and small problems.

Our Sponsor Refugees team fits within our ‘Migrants and Refugees’ theme of work, which combines place-based and multi-issue organising through our Migrants and Refugees Organising (MARO) team, and effective national campaigns, alongside the pioneering community sponsorship of refugees. Staff joining Sponsor Refugees are joining a thriving team that works collaboratively with the wider Migrants and Refugees theme and with a range of other Citizens UK teams.    

Our MARO team fits within our ‘Migrants and Refugees’ theme of work, which combines place-based and multi-issue organising, with effective national campaigns, and the pioneering community sponsorship of refugees through our Sponsor Refugees team. Staff joining MARO are joining a thriving team that works collaboratively with the wider Migrants and Refugees theme and with a range of other Citizens UK teams.  

Living Wage Foundation 

The Living Wage is an independent movement of businesses, organisations and people who believe that a hard day’s work deserves a fair day’s pay. The Living Wage campaign was launched by London Citizens in 2001 and aims to ensure low paid workers have enough money to get by and enough time for community and family life. 

The Living Wage is an hourly rate calculated according to the basic cost of living in the UK that employers choose to pay on a voluntary basis. The Living Wage Foundation recognises and celebrates employers that pay the real Living Wage through an accreditation programme which awards the Living Wage Employer Mark. 

The independently-calculated rates are announced during Living Wage Week each November when we celebrate our growing network of Living Wage employers. There are now more than 15,000 accredited Living Wage employers across the UK which has secured pay rises for over 475,000 employees. 

The Living Wage Foundation is part of Citizens UK – a community organising charity which works with a broad base of institutions across the political spectrum. At the Living Wage Foundation, we take a deliberately broad-based approach and accredit all organisations who pay the real Living Wage to their directly and indirectly employed staff and are committed to tackling in work poverty. As a team we work across a range of industries and sectors to achieve this mission. We seek pragmatic coalitions in order to progress specific campaigns, and partnership around a particular issue such as Living Wage, does not imply an endorsement of broader purpose and policies. 

Purpose 

At Citizens UK, our organisers and project staff work within communities to develop leaders, strengthen organisations, campaign for change and organise across difference. There are various project roles and operational, communication, finance and HR roles that support the organisation and project staff and organisers to deliver on this mission and work. This work is rewarding and can be challenging; it requires a personal commitment to inclusion, a willingness to listen and disagree respectfully, and an interest in working in an organisation where our staff, member institutions and leaders will come from a diversity of backgrounds and often hold views that may be very different from our own. More information about how we operate within this context and build trusted relationships across difference can be found on our website and is covered in induction. Onboarding and navigating this relational culture, and type of work, is supported by line managers and further training. 

The Living Wage Foundation has an exciting opportunity to join our dynamic team as an Operations and Data Officer. We are looking for a highly motivated and organised individual to help maintain, develop and continuously improve our data and systems. The role will be an integral part of the Living Wage Operations and Insight Team, providing technical support to ensure the integrity of our systems, and supporting with development projects. 

The Operations and Data Officer will need to be highly numerate and have great analytical skills to support our monitoring and evaluation functions, working with the Head of Operations and Insight on financial and budgeting management, reconciliation and forecasting for the Living Wage Foundation. The suitable candidate will be detail-oriented, be able to demonstrate their ability to seek out improvements and problem solve creatively and have experience working with Salesforce or equivalent CRM systems. 

Main Responsibilities 

Working as the Operations and Data Officer– LWF for Citizens UK, reporting to Senior Data & Operations Manager, LWF, your main responsibilities will include: 

Project Management 

Deliver work targets on time and to standard to support the Foundation’s data and systems: : 

•  Support the day-to-day operations and management of all systems within the Living Wage Foundation designed to enable the functioning of Living Wage accreditation schemes. 

•  Proactively seek out systems improvements to make our processes more efficient so the Living Wage Foundation continues to provide an excellent service to the Living Wage network. 

•  Provide operational support for all aspects of the accreditation and recognition systems, including identifying and fixing errors. 

• Maintain integrity of Salesforce database; identify and source incomplete information within the database; take responsibility for tidying, cleansing and backing up existing data. 

• Support maintenance of integrated systems, including syncing data to Act-On and the website. 

• Work with Operations and Data Manager to keep templates, forms and related communications materials up to date 

• Manage merchandise administration including email inbox, day to day queries, and Shopify administration. 

• Support Operations and Data Manager to manage budgets for external contracts (e.g. with developers and suppliers). 

  Learning and expertise 

• Keep up-to-date with functional good practice and technical updates to all our systems, including within the third sector. 

• Support with network data enquiries, including analysing data, creating Salesforce reports and dashboards for colleagues. 

• Work with colleagues to identify learning & development needs and support Operations and Data Manager to develop and deliver inductions, training and guidance to meet requirements. 

• Keep internal training manuals up to date to ensure the Foundation’s team can access clear and consistent information about our systems and processes. 

•  Support Operations and Data Manager to monitor the impact of internal trainings, support, resources and guidance – update and improve internal support offer as required. 

Communications 

• Create and write dashboards and reports to support the analysis of our performance. 

• Champion systems throughout the organisation and advocate for systems-based solutions. Offer ad hoc guidance to the team and help communicate any changes to systems. 

• Run systems surgeries for colleagues to answer ad hoc enquiries and support learning. 

Develop and manage external relationships 

• Communicate effectively with our external contractors (e.g. merchandise suppliers) to ensure contracts are fulfilled in a timely manner. 

• Help identify suitable new suppliers to meet organisational need. 

Develop and manage internal relationships 

• Support Operations and Data Manager to identify technical solutions to meet organisational requirements. 

• Monitor and respond to operations and data enquiries from colleagues. Work effectively with colleagues across Citizens UK, actively participate in the team and organisational wide events. 

Income and resources 

• Maintain Salesforce data integrity to support accurate and timely invoicing. Help ensure the integrity and safety of our data advising wider organisation on best practice where appropriate. 

• Support Operations and Data Manager to track expenditure for Shopify and merchandise suppliers. 

• Contribute to plans and proposals to grow sources of income or resources. 

Contribute towards Citizens UK’s strategic objectives 

• Responsibility for delivering agreed areas of the Foundation’s work plan. 

• To work collaboratively with the LWF team and across Citizens UK to ensure that we are meeting the expectations of our network and stakeholders. 

• Display self-awareness of DEI issues and good practice, considering impact on direct reports and stakeholders. 

• Understand how your role contributes to the purpose of the Foundation and the core mission of Citizens UK. 

• Implement Citizens UK’s and the Foundation policies, procedures, and values in own work and that of the team. 

Personal Specification 

(D) Desirable, (E) Essential 

Qualifications 

• Degree or equivalent professional qualification or experience (D) 

Experience 

• A minimum of 2 years proven, comprehensive experience in an operations role (E) 

• Experience of analysing business requirements and turning them into technical solutions (E) 

• Experience of providing technical support to a team (E) 

• Experience of administrating and updating Salesforce or similar databases, and using database integrations such as Zapier, QuickBooks, Form Assembly and email marketing platforms (D) 

Key skills and knowledge 

• Strong analytical skills with the ability to interpret large quantities of data to evaluate and improve performance (E) 

• Interest in and good understanding of database and systems management and integration (E) 

• Ability to take in and interpret information and communicate in a succinct manner (E) 

• Demonstrable ability to find creative solutions to complex problems and implement new systems (E) 

• High levels of numeracy with strong attention to detail (E) 

• Excellent time management skills with the ability to juggle a wide range of competing demands (E) 

• Strong IT skills to include MS Office and database software (E) 

• Sound knowledge of data protection regulations and GDPR (E) 

• Understanding of the policy and campaign landscape in the UK (D)

Personal qualities & values 

• A proactive approach to all areas of work with a ‘can do’ attitude and a flexible approach to work demands (E) 

• A strong commitment to the Living Wage campaign and the principles of Citizens UK (E) 

About the application process 

We work within diverse communities bringing people together. In line with our Inclusion value, we would love to see applications from LGBTQIA+ people, people from racialised communities, people living with disabilities and people of faith, all to better represent the communities we work in. We want our employees to have the working conditions that allows them to fully participate, be able to be their best authentic selves and thrive doing so, and we have employee networks to support staff. Even if you don’t quite meet all the required criteria still consider applying, as we invest in our employees and support them to develop the skills and knowledge required to deliver their role.

Interview date: W/C 4th August

Want to find out more about us and the role?

If you would like further information on the role, the organisation, or our commitment to addressing under-representation and the development and progression of all colleagues, we would be happy to answer any questions.

Join us for a 45-minute lunchtime webinar to learn more about working at the Living Wage Foundation/Citizens UK. Anyone can attend to find out more about the role, all enquiries welcome. In the past, candidates have found this a helpful space for understanding whether the role is right for them.

The webinar will take place on Monday 7 July from 13:00-13:45 on Zoom. Sign up here.

About UP

Unlocking Potential deliver high performing therapeutic programmes and education provision for children and young people with SEMH needs. We work in collaboration with families, communities, and other partners to ensure that children and young people access the interventions they need to thrive.

Mission

We work collaboratively with communities to enable children and young people with social, emotional, and mental health needs to unlock their full potential

Values

Trust

We build trust by being honest, transparent, and accountable in the way we work with children and young people, staff, and partners and by providing services and programmes whose outcomes are measurable and evidenced based.

Collaborative

Relationships are at the heart of our work. We prioritise communication and collaboration with partners, families, and communities, believing that by working together we create more effective and holistic outcomes for children and young people.

Empowering

We co-create opportunities for our children, young people, parents/carers and staff to actively participate in decision-making that influences change. We promote the voices of children and young people in our organisation and the wider community.

Nurturing

We provide a nurturing approach based on safety and space for creativity, exploration, and growth. We support and care for our children, young people, and staff to realise their potential.

Impact

We are committed to measuring our impact through a data driven method to develop our programmes and make a greater difference to the lives of children, young people, and their parents and carers.

Overview

We will be launching our new programme from September 2025, initially as a pilot working with families across Wandsworth, with aims to be able to expand and continue beyond this.

As a Family Support Worker, you will deliver flexible, hands-on, and therapeutically minded support to families facing multiple and complex challenges. You will build trusted relationships through home visits, school meetings, and practical support—empowering parents and carers to strengthen routines, manage behaviour, improve attendance, and access services. Your role will be guided by detailed needs assessments and focused on achieving meaningful outcomes with each family.

We are searching for a Head of Community Development

Location: The Southville Centre, Beauley Road, Bristol.

Contract Type: Permanent.

Hours: 30.0 hours per week.

Salary: £38,987.69 per annum (pro rata £31,190.48).

Holidays: 31 days (232.5 hours, pro rata 186.0 hours) including Bank Holidays, plus additional long-service leave (capped).

Benefits: Pension scheme, subsidised under-fives childcare, employee assistance programme, training and development opportunities.

Closing Date: Monday 21st July. 

Interviews: Week commencing 28th July. 

We are very happy to discuss this position before the closing date. 

We’re looking for a compassionate, strategic leader to join us as our Head of Community Development 

This is a rewarding opportunity to lead a department delivering high-impact services to our community of benefit, some services are in partnership with the NHS and Bristol City Council Social Care.  You’ll shape and grow our community-facing work, focusing on what matters most to local people, while upholding the charity’s values and long-term vision. 

Reporting to the CEO, you will lead a committed team delivering our Community Development initiatives (BS3 Community Food Club & Cupboards. Activities for older people and intergenerational offers, BS3 Community Connectors and more), BS3 Community Webs (our social prescribing service), and BS3 Community Care (a growing Social Enterprise Community Business).  You’ll work collaboratively with voluntary sector, statutory, and clinical partners, and contribute to the cross-organisation strategy and planning as part of the Senior Management Team.

Who we are 

We are a well-established charity and community anchor organisation, based across two sites in Southville and Bedminster.  Through our centres, café, nursery, and community programmes, we work to improve the wellbeing, health, happiness, and sense of belonging of people living in the BS3 area. 

We’re passionate about helping our staff grow, whether that’s through professional development or creating space to thrive in their roles. 

Who you are 

You’re a relational leader and thoughtful collaborator, energised by meaningful community engagement. You bring: 

• Strong leadership, organisational, and communication skills. 

• Experience in networking, partnerships and managing community-focused services. 

• A values-led, person-centred approach to service design and delivery. 

• Creativity and confidence to develop new offers in response to local needs. 

• A desire to amplify the charity’s work and impact within the community 

Your insight, energy and commitment to working with and for the community will be essential to your success in this role. 

Equity, Diversity, Inclusion & Belonging 

We are committed to ensuring Equality of opportunity and access, celebrating Diversity, and promoting Inclusion and Belonging.  This commitment is vital, not only for our service users, but for our staff and the community we serve. 

We actively encourage applications from candidates of all backgrounds and lived experiences.

WaterAid is exclusively partnering with Robertson Bell in their search for a Senior Finance Business Partner to join their high-performing team on a permanent basis, in this newly revamped role. WaterAid is the largest international not-for-profit organisation, focussed solely on making sustainable clean water, decent toilets and good hygiene normal for everyone, everywhere.

This role will be a key strategic advisor and responsible for high-level planning conversations to WaterAid UKs largest income generating Directorate: Communications and Fundraising. As the Senior Finance Business Partner, you will be responsible for helping shape the strategic direction of fundraising team. This is a high-profile role, enabling Water Aid UK’s senior leadership to deliver and support the delivery of WaterAid’s ambitious programmatic activity.

The organisation:

Collaboration is at the heart of everything WaterAid does. They work in alliances. Over the next decade, together they will reach hundreds of millions more people so that whole communities can live healthy lives and build better futures. Together with their supporters and partners around the world – from the smallest neighbourhood groups to the largest multinationals – they have reached close to 30 million people with clear water and 30 million with decent toilets. Good hygiene is now a part of everyday life for 27.8 million people.

To make lasting change happen on a massive scale they show decision makers how it can and should be done by influencing them to act. WaterAid link policy makers with communities and local partners and change attitudes and behaviours. They persuade governments, donors and financial institutions to invest in basic services and rally support from people and organisations around the world. They will keep working towards their mission until they are no longer needed.

The key duties of the Senior Finance Business Partner are as follows:

• Owning relationships with key senior stakeholders within the Communications and Fundraising Directorate.
• Regularly engaging on strategic long-term decision making and providing relevant financial data to key decision makers.
• Work with the directorate to build realistic and detailed financial plans.
• Own directorate specific timelines for delivering financial forecasts and budgets.
• Work with Head of Management Accounting to build a consolidated picture for WaterAid UKs performance for the Executive Director Team.
• Collaborate on the building and maintenance of automated reporting for directorate on PowerBI.
• Regularly engage with budget holders to ensure that spending and income is on track against plans.
• Ensure CRM data is complete and accurately reflected in the month end close position.
• Oversee the monthly recording of both unrestricted and restricted income streams.

The successful candidate will have:

• Completed a professional accounting qualification or be part-qualified with relevant professional experience.
• Experience of strategic partnering senior stakeholders (ideally at Executive Director level) along with senior leadership teams.
• Ability to analyse large quantities of data with a view to identifying trends and key drivers.
• Adaptability to build effective working relationships with both finance and non-finance colleagues and work in a collaborative way.
• Excellent communication skills, both oral and written.
• Experience of managing finances within a fundraising directorate (Desirable).
• Knowledge of international development issues and the sector (Desirable).

Please note that this role required a minimum of 40% of working time to spent face-to-face in their Canary Wharf offices.

The deadline for applications is on Sunday 20^th July, with first stage interviews due to take place the week commencing 28^th July. CVs will be under continuous review in advance of this date so submit your application today via Robertson Bell to ensure you don’t miss out!

Harris Hill is delighted to be partnering with The Rochester Bridge Trust in their search for a Head of Governance and Communication.

The Rochester Bridge Trust is a historic and independent charity that has provided and maintained free-to-use crossings over the River Medway since 1399. Today, it continues this legacy with a net-zero approach and a strong charitable programme supporting engineering education, heritage, and the environment.

As Head of Governance & Communication, you will join the Senior Management Team and work closely with the Chief Executive (Bridge Clerk) to oversee a broad portfolio—including governance and trustee services, strategic communications, climate action, risk management, and organisational policy. You will be leading a small but dedicated team of professionals, ensuring high standards of performance, compliance, and delivery across your areas of responsibility.

Key requirements:

• Significant experience in a governance-focused role, including supporting Boards or Trustees at a senior level.
• Strong understanding of the legal and regulatory framework of the UK charity sector, including Charity Commission guidance.
• Excellent communication skills, with a track record of drafting policies, governance papers, agendas and minutes to a high standard.
• People management experience, with the ability to motivate and develop a team.
• Knowledge of risk, environmental reporting, or external comms is highly desirable, but not essential.

This is a rare opportunity to take a senior leadership role in an organisation that blends tradition with forward-thinking impact.

• Salary £65,000 per annum, plus great benefits.
• Working days Monday- Thursday, (office closed on Fridays)
• Permanent
• Location: Rochester, Kent. On site 4 days a week, with some flexibility to WFH in the future.

For more information, please submit your CV to

Please note, CVs are being reviewed on a rolling basis.

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

Are you a passionate and proven fundraiser looking for your next big challenge? This is your chance to join a mission-driven team and help transform the lives women and girls who are marginalised and suffering in London

Reporting to our brilliant Business Development Manager and working closely with our Operations Manager, you’ll be a vital member of our charity team, responsible for supporting activity across community and events fundraising. This role will focus on providing exceptional steward-ship for our calendar of community and events fundraising. You’ll build relationships with supporters and help deliver impactful events as well as help grow our income through individual giving.

ABOUT US

Hopscotch works hard to support women and families facing racial and gender inequity in London. We are proudly anti-racist and anti-misogynist. We take our trauma informed practice seriously, both with service users and within the organisation. We also run a successful Homecare service, with Care Workers supporting vulnerable people in south Camden who draw on care.

WHY HOPSCOTCH?

o Great, supportive culture and values, with low turnover and high levels of contentment

o You will want to work in an environment which is inclusive and non-judgemental. It’s a chance to challenge the status quo and not settle for what isn’t working

o You’ll love being a part of a diverse and vibrant team which has positivity, creativity and problem-solving values and where all voices are heard

o Your dedication will have a meaningful impact on the lives of those in need

o Be with an employer who is a signatory of the Employers Domestic Abuse Covenant (EDAC) – a pledge by businesses to support employees who are survivors of violence

o 25 days annual leave for full time employees, increasing after 5 years employment, with additional paid office closure between Christmas and New Year. Hopscotch believes we all deserve quality time to focus on our friends and family and most importantly, ourselves at this time

o Occupational sick leave

o Regular internal supervision and external clinical supervision

The Role 

Fundraising and Impact Coordinator

o Assist in the planning and execution of a diverse range of fundraising applications, events and community initiatives

o Support the management of event logistics, including participant communication, volunteer coordination, and on-the-day activities

o Collaborate with external partners and suppliers to ensure smooth event operations and build strong relationships for future collaboration

o Lead outreach efforts to engage new community partners, such as businesses, promoting fundraising opportunities and supporting their initiatives.

o Lead on generating income through diverse means

o To represent the charity in all spaces - implementing a rolling 12-month plan of meaningful touchpoints to deepen relationships

o Develop and implement a plan to encourage increased giving and recruit new regular donors with personalised cultivation and stewardship

o Serve as the primary point of contact for funders, donors and friends of Hopscotch Women’s Centre, ensuring they receive the information and support needed to maximise their fundraising potential

o Provide timely and effective follow-up communications with stakeholders, ensuring they feel valued and engaged

o Maintaining our CRM database, ensuring accurate records to track communications and data, ensuring compliance with GDPR and data protection laws.

o Work closely with Finance colleagues to process donations, Gift Aid and matched funding claims, ensuring this income is processed and recorded accurately

o Manage the distribution of supporter resources, conduct stock checks for fundraising materials and ensure an organised work environment for all fundraising assets

o Create engaging materials (posters, leaflets, stories etc), working closely with our social media lead on content

o Produce impact reports and collate information for reporting to funders and to support fundraising initiatives and grant applications

o Work collaboratively with the wider team, to support their work whilst deepening an understanding of our services

o Support the CEO and Operations Manager with ad hoc projects, activities, and any high-priority tasks to contribute to overall team objectives

o Any other duties as required by the Business Development Manager

Values, Behaviours & Competencies

o Committed to the Vision and Mission of Hopscotch, ensuring our service-user voices are centred in all fundraising and impact gathering

o Feminist in understanding ‘Violence against Women and Girls’

o Committed to fostering innovation and continuous improvement in working practice

o Flexible and open to new challenges, ideas and experiences, and able to be self-reflective

o Committed to understanding diversity and ensuring anti-discriminatory practice is applied in all forms of our work

o Non-judgemental with a commitment to self-care within the team

o Collaborative, building relationships with internal and external partners

Knowledge, Experience and Skills

o Experience of working within the charity sector with fundraising and impact gathering and presentation

o Profound understanding of the issues facing marginalised Londoners, particularly women, from ethnically minoritised communities

o Experience working with minoritised Global Majority women and a diverse staff team applying anti-discriminatory practice

o A resilient and assertive approach to reaching out and building trust and positive relationships with funders, donors and other stakeholders

o Awareness of the intersectionality affecting our service users and how to speak confidently about this to funders, donors and other stakeholders

o Ability to provide solution focused work environment through the ebbs and flows of fundraising

o Ability to advocate successfully for the charity in all spaces

o Ability to critically reflect on own practice and performance and make use of clinical supervision

o Excellent organisational and IT skills including the ability to be self-servicing, use relevant IT packages and maintain an efficient case recording and data reporting system

o Excellent written and verbal communication skills

Our ideal candidate will have experience of working in a fundraising or similar role.

You'll have strong written and verbal communication skills to write engaging and inspiring content and messaging. Having an ability to empathise and communicate effectively about our work is key. If you like the sound of our role then this could your opportunity to join a women’s charity with great credibility and big ambitions as we broaden our reach and significantly increase our impact

We would love to hear from you

Please send your CV and cover letter – or ask us any questions.

Thanks and good luck!

Position: Senior Events Fundraiser (Third Party Events)
Hours: Full-time (35 hours a week)
Contract: Permanent
Location: Office-based from one of our national offices (London, Cardiff, Belfast, or Edinburgh) with flexibility to work remotely
Salary: Starting from £33,044 per annum plus excellent benefits
Salary Band and Job Family: Band 2, Charity
*you’ll start at our entry point salary of £33,044 per annum, increasing to £35,109 after 6 months service and satisfactory performance and to £37,174 after a further 6 months.

About us

We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.

Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus.

Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.

Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.

About this job

We’re looking for a Senior Events Fundraiser to join our Community, Events, and Retail Fundraising team, leading on the delivery of our third party events activities.

You’ll plan, develop, and promote a well-established portfolio of third party challenge events, working to achieve set income targets, while ensuring an outstanding supporter experience for our event participants.

You’ll also be responsible for developing our third party events portfolio; monitoring and evaluating products, as well as innovating, to create opportunities for future growth.  

Closing date for applications: 9:00 on Monday 14 July 2025

Interested?

PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.

Equal Opportunities 
We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds.

We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application. 

Disability Confident Employer 
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.

You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.

If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.

More about our employee benefits:
We have a wide range of employee benefits including (but not limited to): 

Encouraging work life balance

• 38 days paid annual leave (including bank holidays), pro-rata for part-time
• More annual leave entitlement, based on length of employment
• Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us) 
• Flexible working options 

Caring for you and your family 

• Generous sick pay entitlement
• More sick pay entitlement, based on length of employment 
• Opportunity to buy and sell annual leave in each calendar year 
• Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis 
• Enhanced leave for new parents 
• Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
• Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
• 10 days paid disability leave a year, pro-rata for part-time 
• 10 days paid carers’ leave a year, pro-rata for part-time 
• Cycle to work scheme 
• Death in service scheme
• New family-friendly benefits, including paid leave:
  • In the event of miscarriage or still birth 
  • To support fertility treatments
  • For antenatal appointments for both parents

Thinking about your finances 

• Enhanced salary sacrifice pension scheme
• Discounted season ticket loan and interest-free emergency loans
• Give as you earn to support other charities of your choice before tax
• New employee portal including lifestyle savings vouchers and personal wellbeing

Enriching your life at work

• Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
• Yearly internal apprenticeship opportunities
• New, modern offices that embrace working together both in-person and remotely 
• Various opportunities to influence how we internally operate (including surveys, and focus and committee groups) 
• Active and supportive internal employee networking groups for collaboration and peer support 
• 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community) 
• 2 days paid leave a year for volunteering with other charities during normal

Safeguarding 
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.

This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.

We recognise our particular responsibility to make sure vulnerable adults and children are protected.

We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.

Your right to work in the UK 
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.

You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.

No agencies please.

We are seeking a faith filled, people focussed senior leader offering operational management which includes oversight of our Support Services Hub and staff team and developing commercial enterprise, to contribute to our financial resilience and resource mission.

The Operations Manager will work closely with the Team Rector in developing and implementing the strategy, systems and capacity to enable the parish and its churches and worshipping communities to be effective in fulfilling the parish vision and priorities.   

The purpose of the role is to provide strategic oversight and efficient management of the operational, administrative, financial, HR, safeguarding and property functions of the parish.  The role includes day to day management of the Support Services Hub and staff team who are at the forefront of support for operations and enterprise.  

In terms of enterprise, your role will be to develop and implement an entrepreneurial approach to income generation and financial sustainability.  This might focus on our use of buildings, the development of other innovative commercial enterprise and developing and implementing other fundraising strategies (including grant applications).  We already hire out many of our buildings, yet we recognise that our buildings and grounds, could be used more innovatively and are seeking somebody who will bring innovation to our thinking and enable our assets to be stewarded more effectively. We are committed to working with the Operations Manager in support of these strategies. 

In all elements of the role, you will be expected to provide operational excellence in line with best practices and agreed protocols, promote a positive work culture that encourages growth and development.

We are excited by the potential of this key appointment within COHL, the scope of the work and the opportunities we believe it will unlock.  This is a developing role, that will be shaped by the postholder working with the Team Rector and others, and as such may be subject to change as new initiatives emerge and develop over time.

We believe in a generous God, from whom all things come, and He invites us to steward these gifts well.  If this is your conviction and you have the experience and skills, we’d love to hear from you. 

Digital Content Manager

We have a fantastic career development opportunity within our Marketing and Communications team as we look to appoint a 12-month Fixed Term Digital Content Manager.

About the organisation

Be there when it matters. At a time when more people than ever are expected to need support, there has never been a more important time to join this charity to help transform the experience of everyone facing dying and grief in the UK.

From providing care and support for someone at the end of their life to helping someone manage their grief, there is no one size fits all when it comes to how we cope and the help we need.

About the Role

The Digital Content Manager will support the organisation by devising and delivering an effective online content strategies and producing high-quality, creative written and audio-visual content that aligns with the charity’s goals, target audience and brand identity.

• Lead the development of written and audiovisual content for our digital platforms
• Develop and implement a content strategy for our digital channels (working closely with the social media team) and a set of guiding principles for producing engaging, accessible, search optimised content across all channels
• Create written, graphic and audiovisual digital content, and devise creative content ideas to support campaigns, appeals and organisational priorities
• Provide video editing services to the organisation as required
• Manage ongoing relationships with agencies and/or freelancers to deliver digital content
• Work with the Digital Officer and Senior Digital Manager to ensure all new content is optimised for SEO
• Work with the case study manager to produce story-based content which can be used to give a case for support across our website and social channels
• Contribute to the development and ongoing maintenance of content for a bereavement self-help product/platform and the bereavement content on our website
• Explore new and engaging ways to tell our story through animation, audio, written content and imagery
• Support with video and other content production for internal use, where needed

About You

• Ability to create impactful and compelling online content (written copy, graphics, video and audio)
• Excellent written English and proofreading skills
• Excellent understanding of best practice when writing for online platforms, including a good understanding of accessibility requirements for digital communications
• Excellent video production skills, from conception through to editing and resizing for different platforms
• Experience using Canva, Photoshop or other design software to create graphics
• A creative flair and ability to contribute new ideas for content to projects and campaigns
• Experience of using content management systems (CMS) – we use Wagtail
• Experience in developing and executing content strategies
• Experience working and collaborating with digital agencies and other external suppliers, including procurement and contracting processes
• Strong understanding of SEO best practices and principles and keyword research
• Understanding of user journeys and IA and the role quality content plays in these
• Understanding of best practices with digital communications to supporters and service users
• Experienced in collecting insights using various tools (including GA4 and Search Console) to understand how content is performing
• Project management experience
• Experience in managing agencies and/or freelancers
• Able to work independently and to deadlines
• Able to work as part of multi-disciplinary project teams to deliver shared visions and objectives
• Highly organised and able to prioritise a busy workload with changing priorities

Desirable Requirements

• Experience of working in the not for profit, bereavement or health sector
• Knowledge and experience in social media content creation

• We reserve the right to close this advert prior to the closing date should we feel we have a sufficient number of suitable applications.

Benefits

• Company pension scheme
• 27 days holiday - rising to 33 with length of service plus bank holidays
• Enhanced maternity and paternity pay
• Enhanced sick pay
• Employee Networks - LGBTQ+, Ethnic Diversity and Equality, People with Disabilities, and Women and Non Binary Individuals
• Staff discount of 10% on new goods online at our shop
• Structured induction programme and learning and development opportunities.

We actively encourage applications from people from all backgrounds to help us to provide the best possible experience for the people who use our services and continue to make this a great place to work, and attract and recruit the best, most diverse workforce possible.

We are particularly interested in increasing applications from the global majority, LGBTQIA+ and people with disabilities as they are currently underrepresented in our organisation.

If you want more than just a job, we want you.

Join the team and be there when it matters.