Service Support Assistant Jobs in Manchester, Greater Manchester

About us:

The Humane League UK is a charity ending the abuse of animals raised for food by influencing the policies of the world's biggest companies, demanding legislation, and empowering others to take action. 

We're a mission-driven, energetic team focused on problem-solving and effective teamwork, and have grown significantly over the last few years. 

Thanks to our effectiveness, The Humane League has been named Top Charity by the independent evaluator Animal Charity Evaluators for every rating period since 2012.

THL UK is an equal-opportunity employer. We are committed to furthering equity and inclusion, and we value diversity. We seek people from a wide range of backgrounds who will bring a fresh perspective to the team, not just because it is the right thing to do, but because it makes us stronger. 

We make employment decisions by matching our organisational needs with the skills and experience of candidates, irrespective of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, disability, neurodiversity, age, or veteran status.

​We are proud to be a Disability Confident Committed Employer, demonstrating our commitment to recruiting, retaining, and supporting disabled people and people with health conditions, based on their skills and talent.

You can read more about how The Humane League UK is working on Diversity, Equity, and Inclusion on our website.

If you have any questions or concerns regarding accessibility, please contact us via our website and we will be happy to discuss, via email or telephone, reasonable adjustments that you may require throughout the process.

The position:

We are seeking a creative, collaborative and effective fundraiser to drive long-lasting improvements for millions of farmed animals.

This is an exciting time to join a growing organisation, with ambitious plans to become more self-sufficient and financially stable for the long-term. You can be part of our Development Team helping to make this happen.

You’ll manage a portfolio of donors, have the opportunity to develop new relationships and shape our income now, and for the future. 

By raising valuable funds and securing major gifts from high net worth individuals, you can make sure that our work continues to have long-lasting impacts - ending cages for egg-laying hens, convincing corporates to commit to improving chicken welfare in their supply chains, challenging the Government over the use of fast-growing breeds of chicken, and working to secure the first legislation to protect farmed fishes.

Through your work you will also have the opportunity to educate and inform our supporters, connecting them to our cause and creating greater awareness about the suffering of farmed animals.

We will be holding a webinar on Thursday 16th May at 7pm BST for you to find out more about the role and to ask any questions you may have. The webinar will be hosted by Gavin Chappell-Bates, Head of Development and Klara Schmidt, Digital Fundraiser. If you’re interested, please register via the link on our website which can be found by following the Apply via website button.

A recording of the webinar will be available within 48 hours after the end of the event.

Hours:

This is a full time position of 37.5 hours per week over Monday to Friday.

From 1st July 2024 we are piloting a four day working week across the whole of the UK organisation. This pilot is planned to run for 12 months, at which point a decision will be made by our Board of Trustees as to whether this will become permanent. Success of the trial relies on the organisation being able to achieve the same or improved level of impact in four working days as five, with staff experiencing either the same or improved levels of wellbeing.

During the four day week pilot, working hours for this position will be reduced to 30 hours per week, spanning Monday to Thursday, with no reduction in salary. This will be a temporary change to the contractual terms with the successful candidate. The appointed person must be prepared to increase their working hours to 37.5 hours per week if a return to a five-day working week is decided.

Who you are:

We are looking for someone who can, through compelling and inspiring writing and communication, engage donors and potential funders in a variety of different formats, whether that’s email updates, thanking them for their support, or drafting a funding proposal. Ultimately, you will need to be able to bring them closer to our work, so that they can understand their individual contribution and the impact their donations can have, and are more likely to take action as a result.

You will also need to be able to build strong relationships, with the ability to understand the motivations of our donors, demonstrate the impact of our work, spot opportunities to engage them, and ask for their financial support at the right time.

Many of our donors come from the Effective Altruism (EA) community, so having an understanding of this community and how to engage it will be helpful. You will help to grow our supporters within the space, raising our profile and spotting opportunities to develop relationships with prospective new donors and funders.

Home-based, you will enjoy collaborating and working independently. As a self-starter, you are able to work autonomously and use your initiative to solve problems and see projects through from start-to-end. You’ll thrive on a varied and interesting mix of tasks and projects.

You’ll keep good records and understand the importance of clean and up to date supporter and donation data in creating efficient systems and processes.

We foster an environment of feedback, development and learning at THL UK. You’ll be someone that values receiving feedback, is able to assess your own performance, and has a desire to want to learn, develop and improve as an individual.

Prior experience of major donor fundraising is beneficial, whilst knowledge and understanding of trusts and grants fundraising would also be helpful. However, we are also keen to hear from you if you have relevant transferable skills and are looking to transition into this exciting area. 

We’re looking for the right person, committed to the work we do at THL UK, with values that align with our own, and with the right skills and attitude - an exceptional and confident relationship builder and strong communicator. 

We will provide relevant learning and development opportunities, tailored to your experience and personal needs, which could include in-house training, external training and fundraising events and conferences.

Be part of our mission to end the abuse of animals raised for food.
 

Primary Duties:

• Thanking and stewarding some of our key major donors - acting as a direct point of contact for their queries and questions, keeping them updated with our work, thanking them for their support and donations, building strong, long-term relationships, and developing them as prospects or donors to elicit further gifts, through regular email, telephone and face-to-face contact, thank you cards, networking, written updates, online and face-to-face meetings, and other feedback as appropriate.

• Creating and submitting funding asks to secure funding and achieve your own fundraising targets and those of the wider organisation, with a focus on securing multi-year funding. This will include creating cases for support and funding briefs for specific projects, working with the Programs Team to pull together all relevant information, as well as completing bespoke funding proposals. You will also need to be able to identify opportunities, know when is the right time to make an ask and what type of ask it should be, whether a one-off gift, multi-year funding, unrestricted or for a specific project, or match funding to help leverage a specific campaign or appeal.

• Coordinating our funding pipeline - managing and monitoring what stages our major givers are at in their cultivation journey, tracking details of funding applications/asks made, managing deadlines for applications and monitoring reports, tracking and reconciling donations and providing receipts, securing relevant funding agreements, and capturing the motivations, giving history and details of interactions of our donors.

• Leading on the development of our quarterly newsletter - a document designed as a key engagement tool specifically for our major gifts audience, to keep them up to date on our latest news, victories and forthcoming plans.

• Mapping out and developing our major donor programme for the next twelve months and beyond - planning a calendar of content and touch points to further cultivate and steward our key donors, such as exclusive webinars, networking meet-ups or larger fundraising events.

• Coordinating the major donor version of our annual supporter survey - collaborating with colleagues to align this to our general supporter survey, targeting questions with a major donor audience in mind, collating and analysing responses, and using them to inform and develop our major donor programme.

• Hosting donors at events - inviting them to protests and other events, such as our legal challenge against the use of Frankenchickens, and making sure they are well looked after.

• Prospect research - identifying, researching and assessing potential new major gifts prospects, and then developing cultivation plans for further engagement.

• Supporting the Head of Development with our trust and grant fundraising. This could include collaborating with consultants to complete prospect research and applications, creating and submitting low-level funding bids, and working with colleagues from across the organisation, to coordinate the submission of monitoring reports for our funders.

• Helping drive understanding of and engagement with fundraising across the organisation, with staff, volunteers and trustees - giving presentations, leading workshops with other departments, engaging staff, volunteers and trustees in the thanking process (i.e. getting them to send thank you cards to donors), and regularly updating the wider team on fundraising progress.

• Supporting other fundraising campaigns and initiatives, such as our end of year appeal, working with your colleagues in the Development Team to help find match funders from our pool of our major givers.

• Attending relevant events and conferences, to meet and cultivate prospective new funders and steward existing donors, develop learning and understanding, network with your fundraising peers, keep up to date with the fundraising sector and look for opportunities to raise our profile amongst funders and donors within the EA community.

In addition:

• Participating in team meetings including note-taking and facilitation.

• Attending in-person team workshops several times a year.

• Helping us make THL UK an inclusive workplace where employees and supporters are proud to be members of the movement.

• Demonstrating commitment to creating a stronger and more effective animal protection movement through inclusion and belonging, recognising the need for all of us to do better for social justice on a personal and organisational level.

• Helping us galvanise further support by lending your organisational skills to fundraising events and supporting our Managing Director and Head of Development by planning meetings and events.

• Performing any other duties assigned by the Head of Development.

For full details of the role, including the key competencies we see as the the most important requirements for being successful in this position, please visit our website by following the 'Apply via Website' button.

Good to know:

You will have access to:

• ​A fully remote work environment and team (all equipment is provided)
• A 4 day working week (note: this is a year long pilot until July 2025 when its continuation will be assessed)
• A pro rata share of 25 days leave plus Public Holidays (reduced proportionately during four day week trial)
• ​Flexible working hours
• ​A workplace pension
• An annual learning and development budget
• Support for mental and physical wellbeing 
• £25 per month reimbursement towards home working costs

At The Humane League UK, animal welfare is at the forefront of our everyday work and as such, many of our employees are vegan by personal choice. All of our events and workshops offer only plant-based meals. We welcome all mission-aligned candidates to apply, no matter where you are in your journey to end the abuse of animals raised for food.

We are looking to speak to a wide range of candidates with diverse backgrounds - #NonGraduatesWelcome

Our employees all work remotely but still enjoy a supportive, collaborative environment.

For our salaries to be fair, transparent and equitable we want to provide a system that delivers a competitive salary in the market and could eliminate potential biases in compensation (such as the gender pay gap). For more information about the Major Gifts Fundraiser salary please the attached document.

All applicants need to be:

1. ​Fluent in written and spoken English.
2. ​Live and have the right to work in the UK (we are unable to consider applications from those without the right to work in the UK).
3. ​Committed to our mission to end the abuse of animals raised for food.

The Process:

All applicants will be contacted within one week of the closing date to let you know if you have been successful in reaching the next stage.

Our full interview process comprises of the following stages:

• A skills test to give us an opportunity to see your skills in action (completed remotely).
• Join an online interview (via video call) so we can learn more about each other.
• Final Interview (via video call as above)

For full details of our recruitment process please see the attached document. 

• Senior Finance Business Partner Opportunity within the Public Sector
• Exciting role which offers further career opportunities within the organisation

About Our Client

The North-West Regional Organised Crime Unit is a collaborative multi agency covert response to tackle serious and organised crime across the North-West Region.

The North West Regional Organised Crime Unit (NWROCU) tackles serious organised crime across the North West region. The NWROCU carries out investigations into serious and organised crime on behalf of police forces in Cheshire, Cumbria, Greater Manchester, Lancashire, Merseyside and North Wales. The lead force for NWROCU is Merseyside Police, with the Assistant Chief Constable of NWROCU reporting into Chief Constable Serena Kennedy.

An exciting opportunity has arisen for a Senior Finance Business Partner as a fully qualified accountant to provide pro-active professionally qualified support and guidance to budget holders for the financial management of the ROCU. This is an amazing opportunity to work for a regional unit, building close relationships across 6 Regional Forces, Home Office and the ROCU Network. As Merseyside Police are the Lead Force for the collaboration; the NWROCU follow lead force Financial Regulations and the successful post holder will build close working relationships with the Merseyside Finance Department.

The post is subject to an initial secondment of two years with extension subject to continued funding and performance. Successful applicants working within North-West Regional Organised Crime Unit will be subject to Management Vetting and enhanced SC Vetting prior to taking up post. 

NWROCU is located in the Warrington area, close to good public transport links and the motorway network. NWROCU is committed to ensuring that we have a work force that represents the communities we serve and we are keen to attract applications from under represented group

Merseyside police are the employer for this role and the successful applicant will be seconded to the NWROCU for the role.

Job Description

As a Senior Finance Business Partner you will provide pro-active professionally qualified support and guidance to budget holders for the financial management of the ROCU. Assist the Head of Enabling Services in the provision of a professional financial planning, management and accounting service, maintaining the integrity of NWROCU's financial records, and developing new systems and processes to comply with legislation, with a clear focus on ensuring best use of resources based on sound and demonstrable financial reasoning.

Principal Accountabilities:

• Develop and maintain a professional working relationship with budget holders and senior managers, ensuring that needs of the budget holder are fully satisfied, and SLA's adhered to.
• Responsible for monitoring and reporting upon the financial position of units to relevant stakeholders using appropriate means of communication and methods of financial analysis to ensure an effective and efficient budget management service is provided. This will include attendance at key SLT/Command Team meetings as the finance expert.
• Provision of professional challenge, support and advice to budget holders over a wider range of subjects, with a clear focus on obtaining best value, and best use of resources for the Force. Ensuring compliance with financial regulations
• Review and monitor expenditure on supplies and services; and produce recommendations for improved efficiencies where appropriate for effective financial management of the NWROCU budget.
• Provide assistance with the preparation of the capital programme in order to determine the capital financing requirement of the NWROCU.
• Maintain the asset register and capital accounting records ensuring compliance with relevant legislation.
• Provide technical input in the development of budget monitoring to ensure compliance with relevant legislation and to meet specific requirements of the NWROCU.
• Complete statutory returns and grant claims; prepare appropriate working papers to ensure the maintenance of financial accounts.

The Successful Applicant

The successful candidate will:

• Be a Fully qualified CCAB Accountant.
• Have experience of working within a large and complex financial environment; with specific knowledge and experience of fulfilling a budget management role.
• Have advanced communication skills to deal effectively with a variety of potential stakeholders. This includes the ability to challenge devolved budget managers, and budget holders, present and disseminate financial information effectively to nonfinancial officers, and to present both verbal and written reports to Chief Officers and other stakeholders.
• Well-developed analytical skills, and the ability to pro-actively respond to financial issues as they arise.

What's on Offer

• Salary in the range of £50,109- £55,803 depending on experience- pay award pending come September
• Local Government Pension Scheme
• Flexi time- can take up 2 days flexi time a month
• 25 days holiday +8 bank holidays increasing to 30 days after 5 years continuous service
• On site full time for first 6 months, then hybrid working following successful completion of probation
• Warrington and Merseyside based
• 36.5 hours working week

Where specific UK qualifications are required we will take into account overseas equivalents. All third party applications will be forwarded to Michael Page.

UK Programmes Officer 

Location: Oldham EIC with flexibility (with some home working)

Hours: Full time

Salary: £25,000-£30,000

Main Responsibilities:

To work within the UK Programmes by providing support to Masjid Benchmarking, organising online Seminars, Support to Icare, Masjid Benchmarking, Education (Madaris) oversee and monitor Masjid Connect and Islamophobia monitoring, Publicity, supporting other areas of work of UKIM central team that may be delegated e.g. Imam CPD, Dawah, Tarbiyah.

Essentially the role is to support the Head of UK programmes to implement a varied and diverse programme of engagement to support improvement of the different programmes, masjids, branches, and departments in UKIM that require the support from UK Programmes Team. 

The post is varied and ever changing depending on the needs of the members and programmes within UKIM.   

Key Duties:

• To support Masjid and Branch Improvement through enabling them to undertake the self-assessment audit and then to deliver a development day based on the self-audit.

• To organise training both face to face and online that will enable masjids and branches to develop and move forward in their work programme.

• To bring on board speakers that will enable mosques to develop.

• To engage with the Dawah programme and to develop a robust programme of support to meet the needs of the department and different stakeholders. The parameters of this are still to be agreed and may involve some of the following areas it serves including new Muslims, design new curriculum, develop resources, re-develop & update websites, Unity Iftars, teach new Muslims & train daees. Based on your capacity and availability of resources to outsource where appropriate.

• To support the wider effort of masjid benchmarking by undertaking audits and maintaining contact with masjids through WhatsApp, support in delivery of development training etc. 

• To support Head of UK Programmes to provide information and advice on training, workforce and funding capability development to UKIM masjids/centres and branches.

• To support in the development of and deliver high quality core training courses and materials as an integral part of our work in order to support the development of masjids, madaris and branches. 

• To support development of Secretariat Function of the UK Programmes Team and to market training and funding support provision and oversee the recruitment and selection of learners. 

• To support training for masjid/centre and branch learners and to recruit, induct and manage external trainers and/or consultants, where appropriate.

• To support appraisal and evaluation of UK programmes 

• To provide expert support and guidance to the education department.

• To work with appropriate staff colleagues to identify and develop income generating activities that relate to provision of services from masjid/centres and branches. 

• To support the Line Manager and Executive Officer to ensure that UK programmes is compliant with funding requirements.

• To keep informed of current developments in life‐long learning, good practice, funding opportunities and appropriate quality standards and to disseminate this information.

• Where appropriate work to accreditation of training to masjids/centres 

• To liaise with awarding bodies to ensure that all conditions of centre membership, policies and procedures and relevant quality assurance systems are implemented and evidenced. 

• To maintain the administrative systems relating to the post. 

The post holder will be expected to use their initiative, be proactive and work with a wide range of people in local communities and statutory agencies.

PERSON SPECIFICATION

Education & Experience

• Experience of working with community organisations in a community development and training role E 

• Experience in programme development, monitoring, and evaluation. £ 

• Experience of conducting needs assessments. E 

• Experience of delivering training on safeguarding, health and safety, lone working, funding and bid writing. E 

Training:

• Experience of delivering training to people from diverse community groups E 

• Experience of developing training materials and delivering and managing a range of unaccredited and accredited training courses E 

• Experience of working with Muslims communities and faith communities more broadly E

• Management qualification D

• Funding qualifications D

• Teaching qualification D 

Knowledge, Skills & Abilities

• An understanding of the issues affecting local masjids and Muslims communities and the training and development needs of their staff and volunteers E

• Knowledge of Islamic beliefs and practices E

• Ability to analyse training needs and to develop a programme of learning in response to identified needs. E

• Ability to design assessment tasks and assess learners work E

• Ability to manage training provision whilst ensuring that accessibility and equality & diversity issues are addressed.  E

• Ability to communicate clearly in person and in writing to a diverse range of audiences. E 

• Ability to monitor and evaluate the impact of training provision and to report on these issues E

• Ability to use ICT including Word, PowerPoint, Excel and Outlook and to be administratively self‐servicing, creating on line forms, E 

• Able to work some evening and occasional weekends by prior arrangement. E

• Knowledge of the charity sector. E

• Good leadership and people management skills. E

• Fluent written and spoken English. E

• Report and proposal writing skills. E

• Complex problem solving and decision-making skills. E

• Commit to withhold the integrity and standards of UKIM Relief and its values. E

You may also have experience in the following: Project Support, Project Assistant, Project Coordinator, Project Administrator, Project Management, Programme Support, Risk Management, Project Compliance, etc.

REF-213 583