Service support officer jobs in ickenham, greater london

Full-time Solicitor (£50,000)

(Head of Legal Services/Compliance Officer for Legal Practice) | Central London | 40 Hours Per Week

Why this role matters

We are making rights usable in real time for trans communities. As our first full-time, in-house solicitor, you will build and lead our legal function, supervise our casework and set standards that change outcomes case by case and system by system.

What you will lead

· Service build and leadership: Design and run a high-quality legal service. Set procedure, quality checks and file management that get used.

· Supervision and standards: Supervise staff and volunteers. Mentor, review files, sign off advice and keep practice safe and effective.

· Strategic casework: Identify patterns, test lawful routes others overlook, and pursue remedies that unlock access for many, not just one.

· Templates and guidance: Create repeatable tools, model letters and notes that make good practice easier.

· Training: Deliver practical training for staff and volunteers on core areas and updates.

· External relationships: Work with partner firms, Counsel, regulators and support organisations. Refer and co-work where it benefits clients.

· Keeping current: Track legal and regulatory change. Update guidance and workflows promptly.

· Issues and disputes: Handle escalations quickly and proportionately.

You’ll thrive here if you show

· Bold, informed judgement: you check the source, avoid assumptions and make firm, evidence-based decisions.

· Ownership and follow-through: you take responsibility for files, systems and outcomes.

· Entrepreneurial drive: you test new routes and scale what works.

· Planning under pressure: you manage competing demands without losing quality.

· Inclusive practice: you design services that are easier and safer to access.

· Clear communication: you explain rights and risks plainly to clients and partners.

· Team-building and collaboration: you can nurture a capable, committed volunteer cohort.

· Constant learning: you reflect, improve and leave usable tools behind.

What you will bring

· Qualified solicitor with at least 3 years’ PQE.

· Ready to build strong supervision and people skills.

· Clear, practical legal analysis and sound judgement under time pressure.

· Proven ability to design and co-create procedures that work.

· Excellent written and oral communication.

· Comfortable working independently and in a small, committed team.

Helpful extras

Experience in legal aid, housing, discrimination, domestic abuse, public law or community care; background in clinics or advice settings; understanding of trans rights and the realities clients face.

Practicalities

· Hours: 40 Hours Per Week

· Location: Central London base with sensible hybrid flexibility.

· Salary: £50,000.

What We Look For

The Co-founders Mindset

At the Trans Legal Clinic we are building a Trans+ rights revolution; our mission is Trans Liberation. That means access to justice for Trans & Non-binary people everywhere. We deliver work that changes outcomes for people, case by case and system by system. That calls for a particular mindset. We call it the co-founder mindset. Co-founders take the mission personally, set the pace, turn ideas into working services and campaigns, bring others with them, and make change you can point to. Co-founders are entrepreneurial: they spot openings others miss, move decisively, and create momentum. Co-founders build teams, drawing in volunteers who believe in our mission, care deeply about our clients, enjoy working with us, and keep one another going. Co-founders are bold: they are willing to innovate, to be first, and to change the status quo; they check the source, avoid assumptions, solve problems, make firm, collaborative, evidence-based decisions, and take responsibility for results. Co-founders are pioneers. If you want responsibility, pace, and the chance to trailblazer new routes to justice and public impact, this is the place to build your career.

We select candidates based on their performance in 8 areas;

1. Ownership and follow-through

You are a self-starter who owns tasks and takes responsibility without waiting to be asked. You carry your work through to a tangible result. You define the problem, set a course, keep the right people informed, and deliver what you said you would.

2. Bold, informed judgement

You are willing to change accepted practice when the evidence supports it. You check primary sources rather than rely on assumptions, weigh real options and risks, make a clear, evidence-based, collaborative decision, and stand behind it.

3. Entrepreneurial drive

You spot openings other people miss and turn ideas into useful services, processes or campaigns. You move decisively and get others working on the plan alongside you with clear roles and timelines.

4. Planning under pressure

You keep priorities straight when time is tight. You organise people and tasks, set simple checkpoints, communicate early when plans shift and always deliver.

5. Inclusive practice

You strive to make everything you create accessible to others, designing work that is easier for others to take part in, with people who face barriers always in mind. You identify what is getting in the way, make practical changes that remove those barriers, and check the effect with the people involved.

6. Clear communication

You write and speak in plain terms and adjust tone and detail to suit clients, volunteers, partners and the public. You choose the right format for the moment and make it easy for people to act on what you say. You like feedback, don’t get offended and see it as a chance to improve.

7. Team-building and collaboration

You bring people with you and help groups perform well together. You draw in volunteers who believe in the mission and care about our clients, set shared expectations, handle disagreements well, and leave relationships stronger.

8. Constant learning

You improve your own practice and the system around you. You reflect honestly on what worked and what did not, learn quickly, and turn that learning into simple tools or habits that make future work better.

These eight criteria are what we look for. Use them to decide whether this is the right place for you and to shape the examples you share in your application.

The Freedom Fund

The Freedom Fund is a global non-profit dedicated to ending modern slavery. Since 2014, we’ve invested over $100 million into frontline organisations and coalitions, helping to shift power to local actors and create lasting systems change. Our new strategy doubles down on this commitment, investing in anti-slavery movements, fostering collaboration, and working as a trusted partner to the incredible people and organisations driving this work forward. 
 
Safeguarding Manager
This is a key role in the Freedom Fund’s Safeguarding Manager will work closely with colleagues to lead efforts to build internal capacity and embed strong, inclusive safeguarding practices throughout our work. You’ll coordinate a network of safeguarding focal points and champions across teams and geographies, helping ensure safeguarding is an active, everyday part of our organizational culture.

Interview process: 2 stage interview process: week commencing 5th January 2026
Please see the job description for all details.

Nacro is seeking an experienced and dynamic Head of Policy & Public Affairs to lead our strategic policy development and influencing work with Government, officials, and other key decision-makers. This pivotal role will shape and deliver a high-impact policy and public affairs strategy that improves the lives of the people we support—those affected by the criminal justice system, housing insecurity, and barriers to education.

You will be Nacro’s senior voice in government spaces, the media, and across the public affairs landscape. You will ensure our policy positions are evidence-based, rooted in lived experience, and influential at the highest levels.

 

Key Responsibilities

Strategic Policy & Public Affairs

• Lead Nacro’s strategic policy and public affairs activity with Government, parliamentarians, officials, and other stakeholders.
• Develop and implement a compelling public affairs strategy that drives meaningful change.
• Build and maintain strong, productive relationships with senior policymakers.
• Represent Nacro externally, including with senior stakeholders and in the media.
• Oversee the development of evidence-based policy positions and research projects that support Nacro’s strategic objectives.
• Ensure service user experience informs all policy and influencing work.
• Produce and oversee high-quality policy outputs including consultation responses, briefings, reports, blogs, and media commentary.
• Safeguard Nacro’s reputation as a trusted and authoritative source of insight and expertise.
• Provide strategic political intelligence and advice to the Director of Engagement & Impact and the Chief Executive.

People Leadership

• Lead, motivate, and support a high-performing team, setting clear direction and expectations.
• Model Nacro’s values and behaviours, enabling a positive, inclusive, and accountable culture.
• Manage communication channels effectively, ensuring key organisational messages are understood and cascaded.
• Set objectives, monitor performance, and hold regular one-to-one meetings.
• Support professional development and wellbeing across the team while driving innovation and high standards.
• Take responsibility for all aspects of people management, including recruitment, conduct, performance, and attendance.
• Recognise, reward, and encourage excellent performance.
   

Leadership Across the Organisation

• Play an active role in the Senior Leadership Team, helping to drive organisational strategy.
• Operate both strategically and operationally, identifying opportunities and risks for Nacro.
   

Professional Expertise

• Significant senior-level experience in policy and public affairs.
• Strong track record of leading policy campaigns that delivered real impact.
• Excellent political awareness, judgement, and communication skills—both written and verbal.
• Knowledge of criminal justice, education, young people’s policy, or housing policy (desirable).

Performance & Compliance

• Set and deliver directorate performance targets, ensuring effective management of budgets and resources.
• Oversee health & safety responsibilities in your area.
• Contribute to business development and bid work in partnership with relevant teams.
• Ensure accurate and timely record-keeping and reporting.
• Promote and uphold Nacro’s values, safeguarding, data protection, and equality and diversity policies.
• Represent Nacro positively, building strong internal and external relationships.

Why Join Nacro?

We believe that everyone deserves a good education, a safe and secure place to live, the right to be heard, and the chance to start again, with support from someone on their side.

That’s why our housing, education, justice, and health and wellbeing services work alongside people to give them the support and skills they need to succeed. And it’s why we fight for their voices to be heard and campaign together to create lasting change.

We see your future, whatever the past.

If you are a strategic thinker, an influential communicator, and passionate about social justice—we want to hear from you.

 Apply now to lead change where it matters most

We are delighted to be working in partnership with Bird Song Trust. As a recently-established family foundation, Bird Song Trust awards grants totalling between £2.5m and £4m annually, with room to grow. Motivated by a strong Christian faith, the founders are passionate about seeing thriving families equipped to break cycles of deprivation, and building greater understanding of eating disorders to improve treatment and support.

We are seeking a strategic and relational Grants Manager to help take the Trust into its next stage of implementation and growth. Acting as second-in-command to the Director, you'll manage grants across the portfolio with a particular focus on the deprivation programme, which funds organisations supporting families, tackling homelessness and preparing young people for valuable roles in society.

In this influential role, you'll support the Director in developing grant making strategy, research organisations and assess applications, and monitor existing grants making recommendations for continuation or termination. You'll produce board papers and presentations, supervise the Grants Officer overseeing the Eating Disorders programme, and promote the Trust's founding Christian ethos by representing them at events and supporting Christian grantees. Because the Trust is fully funded, you'll have the opportunity to support projects at the cutting edge or in areas other funders aren't focusing on.

The successful candidate must be able to demonstrate:

• Experience with grants, either as a grant maker or as a grantee
• Strong interpersonal and communication skills
• Numerate and confident working accurately with large numbers
• Excellent attention to detail with professional standards of literacy and proficiency in Excel

This is a unique opportunity for a practising Christian with vibrant and active faith to combine strategic grant making with meaningful relationship building. You'll be part of a small, dedicated team working from a beautiful office in Canary Wharf.

This role is subject to a Basic DBS check, which will be carried out by the employer.

For more information, please contact Nick Thomas, Recruitment Consultant, Charisma Charity Recruitment. Your application should be submitted through the Charisma website and include your CV and supporting statement.

We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion*, sexual orientation, age, veteran status or other category protected by law.

*In accordance with the Equality Act 2010, Part 1, Schedule 9, it is a genuine occupational requirement that the post holder is a practicing Christian.

Contract & Hours: Permanent, Full time (40 hours), open to part time (min 32 hours)

Location: Hybrid, Canary Wharf (at least 50% office based)

Closing date for applications: Sunday 4th January 2026

Charisma vetting interviews must be completed by: Wednesday 7th January 2026

Interviews with Bird Song Trust: w/c 16th January 2026

Final interviews with Bird Song Trust: w/c 23rd January 2026

Director of Communications – EMMS International (Remote, Scotland-based)

EMMS International is creating a new Director of Communications role following an organisational review, separating fundraising and communications into two Director posts. Reporting to and working closely with the CEO, the Director of Communications will lead all internal and external communications, raise the charity’s profile and influence, and provide strong strategic support to income-generating functions, especially fundraising. You will develop and deliver a multi-layered communications and external affairs strategy, lead a small Communications Team (including a new Head of Communications), and play a key role on the Executive Leadership Team.

Key responsibilities include:

• Designing and implementing an organisational communications and external affairs strategy

• Leading EMMS’ rebrand in partnership with an external agency

• Growing and engaging core and new audiences across multiple channels

• Supporting fundraising colleagues with compelling campaigns

• Managing a small team, setting objectives/KPIs and overseeing performance and development

• Budget planning and financial oversight for the Communications function

• Representing EMMS at senior level, including Board meetings and sector bodies such as SIDA

What they’re looking for:
An experienced communications leader with a strong track record in strategic comms, audience growth, media engagement and campaign delivery. You’ll bring creative thinking, excellent written and verbal skills, experience managing and developing teams, and confidence operating at both strategic and hands-on levels. Familiarity with the Scottish charity, political and social landscape is essential, as is the ability to communicate effectively with both Christian and secular audiences in line with EMMS’ faith-based origins and healthcare mission. Degree-level education or equivalent professional experience is required.

Terms and benefits:

• Salary: £63,313 – £70,347 (depending on experience), with annual inflationary rise

• Remote role with monthly meetings in central Edinburgh (more frequent in first three months)

• 25–30 days annual leave depending on length of service + 10 public holidays

• 8% employer pension contribution (with salary sacrifice)

• Salary sacrifice scheme for electric vehicle lease

• Flexible working, travel expenses to office, access to Edinburgh office, some international travel

• Life assurance (three times annual salary) and Aviva Digi-Care app

Application:
Apply by CV and covering letter (each up to 2 pages) by Monday 12 January 2026. Interviews will be held in Edinburgh, with two stages. You must live in Scotland and have the right to work in the UK.

Cystic Fibrosis Trust is the only UK-wide charity dedicated to uniting for a life unlimited for everyone affected by cystic fibrosis (CF). We are working towards a brighter future for everyone with cystic fibrosis by funding cutting-edge research, driving up standards of care and supporting people with the condition and their loved ones every step of the way. 

Our team of dedicated staff, volunteers, and Trustees work alongside people affected by cystic fibrosis to fund life-changing research, promote world-class clinical care, and provide information, advice and support and our work relies on the generous donations of our supporters. 

About the role

As Director of Finance and Resources and with an oversight of a £15m budget, we are looking for a strong, corporate business leader operating at a senior level to help take Cystic Fibrosis Trust forward on our exciting journey towards a life unlimited by cystic fibrosis and optimising our finance and resources to deliver maximum impact for people with cystic fibrosis.

You will lead and develop a high performing multidisciplinary team of Heads including Finance, IT, Facilities, People and Organisation Development, Strategy and Business Intelligence, Company Secretariat functions as well as work closely with the Senior Leadership Team, Board of Trustees and other internal and external stakeholders. Please note this is a UK based role.

Your key responsibilities will include:

• Financial leadership of the Trust’s financial management strategy and statutory reporting and audit processes as well as reporting to our Boards and Committees.
• Digital and information systems: Lead IT and Digital development and implementation strategies, including delivery of the new CRM replacement going live in 2026 (MS Dynamics).
• People and Organisation Development: Lead best practice in our people management strategies, policies and practices as well as championing diversity and inclusion and staff learning and development.
• Business planning: Support organisational business planning and strategy development working closely with the CEO, Board of Trustees and our other internal and external stakeholders including people with cystic fibrosis.
• Facilities: Ensure our working environment and facilities support the delivery of our objectives in a cost effective and supportive way.
• Compliance and Governance: Be Company Secretary, ensuring appropriate governance systems and controls are in place and for reporting to relevant statutory bodies.  Be responsible for our Data and ensuring compliance with GDPR, have oversight of Safeguarding and oversee complaints management and employment law compliance.

To be the right person for this role, the requirements you will need to meet include:

• To be a qualified accountant (CCAB recognised or equivalent) with minimum five years post‑qualification experience and ongoing CPD. 
• Successful experience in a business leadership role to operate at a Director/Board level and as a senior leadership team member. 
• Experience of developing effective short and long term business and financial strategies.
• Managing complex budgets, financial modelling and projections.
• Experience of directing, leading and developing multi-disciplinary teams.
• Experience of working successfully in a changing organisation where flexibility, agility and adaptability are essential.
• In-depth and up to date knowledge of best practice financial management and reporting under the Charity SORP and charity governance practices.
• In-depth and up to date knowledge of best practice HR/people management, knowledge of employment law and Data Protection regulations.
• Strong understanding of IT systems management and development and the ability to champion the use of digital solutions.
• Understanding and commitment to diversity and inclusion and our charitable cause, mission and values.
• Highly numerate with strong analytical and problem-solving skills.
• Ability to travel for work and/or work occasional unsocial hours if required.

Please note that this role will require a satisfactory DBS check before joining us and we will arrange the DBS check for the successful candidate.

You will also need to have the Right to Work in the UK before joining us and we will check this. We do not hold a Home Office Sponsorship Licence and therefore cannot offer visa sponsorship for any of our roles.

If this sounds like the right role for you and if you think you would fit well within a passionate, friendly and high-performing and highly supportive team, please get in touch!

Closing date and interview date

Closing date for completed applications is midnight Monday 12 January 2026.

Interviews expected Wednesday 21 and Thursday 22 January 2026.

Please note we reserve the right to bring forward or extend the closing date if necessary.  Therefore, if you are interested in this role, please submit your application as early as possible.

No agencies please. 

How to apply:

For more details about the job and requirements, please visit our website or use the application button provided.

Our commitment to an inclusive workplace

Cystic Fibrosis Trust aims to be an inclusive workplace where everyone belongs, can be themselves and achieve their full potential. We want to attract, develop, and retain staff with different backgrounds, experiences and perspectives; particularly people who have cystic fibrosis, people who identify as being from an ethnic minority group, as LGBTQ+ and people with disabilities. 

It is our policy not to discriminate against any person because of their age, gender reassignment, being married or in a civil partnership, being pregnant or on maternity leave, disability (physical and mental), race including colour, nationality, ethnic or national origin, religion or belief (including lack of belief), sex, sexual orientation or union membership.

Benefits: Benefits include flexible working, 30 days annual leave plus recognised bank holidays (pro-rata if part time), contributory pension scheme, healthcare cash plan covering dental, optical, 24/7 GP service, and an employee assistance programme.

REF-225 504

The Organisation

A not-for-profit association with an annual income of approximately £3 million. Their work includes events, learning, networking, and research, delivered in collaboration with leading partners and academic institutions. Operating primarily from the UK with a growing presence internationally.

The Job

You will be a key part of a small Finance team, reporting to the Chief Operating Officer, managing the Accounts Executive and working collaboratively within the wider team. The Head of Finance will be responsible for delivering accurate and timely financial data, and monthly reporting, budget monitoring and year-end accounts.
Key responsibilities include:

• Managing invoicing, payments, and reconciliations
• Preparing UK and Irish VAT returns
• Supporting the annual audit and year-end accounts
• Producing monthly budget reports and management accounts
• Monitoring cash flow and liaising with asset managers
• Deputising for the COO when required
• Contributing to system improvements
• Acting as Secretary to the Finance and Audit Committees

The Person

We're looking for a qualified accountant with previous leadership experience within a smaller organisation, ideally immediately available or on short notice.

You'll bring:

• Strong financial systems and Excel skills
• Excellent attention to detail and analytical thinking
• A methodical, organised approach and strong time management
• A collaborative mindset and high-level communication skills
• A proactive attitude to improving systems and processes

What's in it for You?

Salary: £65,000 - £70,000

Contract: Full-time, 9-12 months (35 hours/week)

Location: Hybrid - 2 days/week in their City of London office, with Tuesday as a core office day

Employee Benefits Package:

• Discretionary performance bonus
• Annual Leave: 27 days (rising to 30 days with service)
• Pension: 7.5% employer contribution, with a minimum 5% employee contribution
• Life Assurance: 4x salary
• Income Protection: Up to 75% of salary after 6 months' incapacity
• Private Medical Insurance: Bupa
• Dental Cover: Bupa dental plan
• Wellness Programme: Discretionary benefits

What to Do Now

If you're interested in joining a purpose-driven organisation with a collaborative culture, please apply now.This role is being managed by Peter O'Sullivan at Hays Senior Finance.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

The Organisation

A not-for-profit association with an annual income of approximately £3 million. Their work includes events, learning, networking, and research, delivered in collaboration with leading partners and academic institutions. Operating primarily from the UK with a growing presence internationally, all team members contribute to the successful delivery of their flagship Annual Conference & Exhibition.

The Job

You will be a key part of a small Finance team, reporting to the Chief Operating Officer, managing the Accounts Executive and working collaboratively within the wider team. The Head of Finance will be responsible for delivering accurate and timely financial data, and monthly reporting, budget monitoring and year-end accounts.
Key responsibilities include:

• Managing invoicing, payments, and reconciliations
• Preparing UK and Irish VAT returns
• Supporting the annual audit and year-end accounts
• Producing monthly budget reports and management accounts
• Monitoring cash flow and liaising with asset managers
• Deputising for the COO when required
• Contributing to system improvements
• Acting as Secretary to the Finance and Audit Committees

The Person

We're looking for a qualified accountant, ideally immediately available or on short notice.
You'll bring:

• Strong financial systems and Excel skills
• Excellent attention to detail and analytical thinking
• A methodical, organised approach and strong time management
• A collaborative mindset and high-level communication skills
• A proactive attitude to improving systems and processes

What's in it for You?

Salary: £70,000

Contract: Full-time, 9 months - 1 year (35 hours/week)

Location: Hybrid - 2 days/week in their City of London office, with Tuesday as a core office day

Employee Benefits Package:

• 12.5% bonus (pro rata)
• Annual Leave: 27 days (rising to 30 days with service)
• Pension: 7.5% employer contribution, with a minimum 5% employee contribution
• Life Assurance: 4x salary
• Income Protection: Up to 75% of salary after 6 months' incapacity
• Private Medical Insurance: Bupa
• Dental Cover: Bupa dental plan
• Wellness Programme: Discretionary benefits

What to Do Now

If you're interested in joining a purpose-driven organisation with a collaborative culture, please apply now.This role is being managed by Peter O'Sullivan at Hays Senior Finance.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

About EMMS International

EMMS International is Scotland’s longest-serving international healthcare charity, founded in 1841. From its Scottish base, it works with partners in India, Malawi, Nepal, Rwanda, Scotland and Zambia to improve healthcare for people in some of the world’s poorest and most marginalised communities.

Its work focuses on four strategic priorities:

• Non-Communicable Disease: Improving access to care and quality of life for people with NCDs and life-limiting conditions.

• Global Healthcare Workforce: Training and empowering healthcare workers, especially women from low-income backgrounds, to address workforce shortages.

• Health Emergency Response: Supporting health systems to prepare for and respond to disasters and crises such as floods, earthquakes and food shortages.

• Sustainable Healthcare: Strengthening healthcare facilities and services, including infrastructure such as solar power, so they can withstand economic and environmental pressures.

EMMS works through local partners, takes a rights-based and inclusive approach, and designs sustainable programmes that respect the environment and promote human rights. Its origins lie in the Christian faith, and it serves people of all faiths and none.

Following an organisational review, EMMS is creating a new Director of Fundraising role, separating fundraising and communications into two Director posts. EMMS is financially stable with healthy reserves, currently raising around £400,000 per year in fundraised income, plus a significant time-limited major donor gift ending in 2028.

The Director of Fundraising will:

• Lead the development of a diverse, sustainable fundraising strategy across multiple income streams (trusts and foundations, major donors, individual giving, community, corporates, legacies).

• Be hands-on in delivering this strategy, supported by an experienced Head of Partnerships and Philanthropy and a Stewardship Manager.

• Manage and grow relationships with donors and stakeholders, meeting ambitious income targets.

• Oversee budgets, forecasting and reporting, and contribute to organisational strategic and business planning.

• Line manage fundraising staff, setting objectives/KPIs and supporting their development.

• Sit on the Executive Leadership Team and play a proactive role in the wider management and development of the charity, including reporting to the CEO and attending some Board meetings.

What they’re looking for:
An experienced senior fundraiser with a strong track record of strategic income growth across multiple channels, excellent relationship-building skills, strong leadership and team management experience, and knowledge of the Scottish charity and fundraising landscape. You should be confident operating strategically and operationally, familiar with fundraising regulation and good practice, and able to communicate effectively with both Christian and secular audiences in line with EMMS’ faith-based heritage and health mission. Degree-level education or equivalent experience is required; membership of the Chartered Institute of Fundraising (or willingness to join) is expected.

Terms and benefits:

• Salary: £63,313 – £70,347 (depending on experience) with annual inflationary rise

• Remote role with monthly meetings in central Edinburgh (more frequently in first three months)

• 25–30 days annual leave (depending on length of service) + 10 public holidays

• 8% employer pension contribution with salary sacrifice

• Salary sacrifice scheme for electric vehicle lease

• Flexible working, travel expenses to office, access to Edinburgh office, some international travel

• Life assurance (three times salary) and Aviva Digi-Care app

Application:
Apply by CV and covering letter (each up to 2 pages) by Monday 12 January 2026.
Interviews in Edinburgh: First stage – Thursday 29 January 2026; second stage – Tuesday 3 February 2026.
You must live in Scotland and have the right to work in the UK.

Your mission

We are looking for an ambitious, experienced Head of Brand Marketing, who has a strategic mindset and is motivated by commercial creativity. Reporting into the Marketing Director, the role will lead CALM’s brand marketing to drive awareness, deepen understanding of CALM’s mission and to inspire action to change culture and ultimately prevent suicide. They will be responsible for the strategic direction, creative leadership and guardianship of the CALM brand — ensuring our campaigns, partnerships and marketing communications are bold, distinctive, integrated and achieve real impact.

This is a unique opportunity for a strategic yet hands-on marketing leader to take the award-winning CALM brand to the next level.

Responsibilities

Brand Strategy & Leadership

• Own and evolve CALM’s brand strategy, ensuring it aligns with organisational goals and keeps CALM culturally relevant and distinctive.

• Lead on long-term brand positioning, audience strategy and messaging frameworks that build understanding of CALM’s mission and grow awareness, trust and engagement.

• Champion insight-led decision making — using audience, behavioural and brand tracking data to inform strategy, planning and creative direction.

• Partner with the Services team to drive attitudinal and behavioural change, as well as the Fundraising team to grow income, through an integrated marketing approach.

• Act as brand guardian — ensuring a consistent and compelling tone of voice, visual identity and narrative across all CALM activity and partnerships.

• Build brand literacy across CALM, enabling colleagues and partners to understand and apply the brand effectively.

Campaign & Creative Direction

• Oversee development and delivery of integrated brand campaigns that capture public attention and drive measurable shifts in awareness, engagement and action.

• Set strategic direction, creative standards and success measures for major campaigns and brand moments.

• Lead collaboration between in-house teams, agencies and partners to deliver brave, high-impact creative work.

• Ensure all campaign and partnership activations deliver meaningful value and reinforce CALM’s strategic priorities.

Partnerships & Brand Growth

• Work closely with Partnerships Director to shape and evaluate brand collaborations — ensuring external activity amplifies CALM’s message while protecting brand integrity.

• Develop frameworks for assessing new brand and media partnership opportunities based on reach, relevance and values alignment.

• Represent CALM’s brand voice externally with media, creative and commercial partners.

Leadership & Team Development

• Lead and inspire a high-performing Brand Marketing team, providing clear direction, coaching and development opportunities.

• Line manage Head of Creative Operations, Brand & Campaigns Lead and Creative Lead, supporting them to achieve their objectives.

• Foster a culture of creativity, collaboration and accountability across the wider MarComms function.

• Manage budgets and resources effectively, ensuring best-in-class delivery within agreed targets.

• Contribute as part of the MarComms senior leadership team to overall strategy, planning and organisational development.

• Promote and role model collaborative working across the team and with other teams.

• Demonstrate cross-organisational leadership.

• Confidently represent CALM at key meetings and events.

Competencies:

We’re looking for a bold, collaborative and emotionally intelligent brand leader who brings:

• Strong understanding of brand-building principles and integrated marketing best practice. 

• Strong analytical skills and data interpretation abilities in order to make informed strategic decisions.

• Creative thinker with excellent judgement and a proactive, hands-on attitude: willing to roll up your sleeves and engage deeply with all aspects of the role.

• Growth mindset and a focus on work that delivers tangible impact.

• Exceptional leadership skills and a genuine passion for storytelling, the cause and delivering CALM’s mission.

• Excellent writing, communication and interpersonal skills.

• Ability to collaborate, influence stakeholders effectively and positively contribute to team culture.

Experience:

• Proven experience - in an in-house or agency role - in a senior brand marketing role, developing and executing brand strategies, and brand management.

• Extensive experience leading integrated brand campaigns. 

• Strong background in using data-driven insights and behaviour change thinking.

• Experience in leading a high-performing team, driving brand growth.

• Proven track record in effective budget management, optimising spend for maximum ROI. 

• Experience of managing relationships with external and creative suppliers.

• Experience of working in a fast-paced environment with conflicting priorities and deadlines.

• Experience of the not-for-profit sector is beneficial.

Why us?

Reports to: Marketing Director

Contract: Full time, permanent

Benefits: Unlimited annual leave, Healthcare cash plan, 6% pension contribution, therapeutic services (after completion of probation), hybrid working & a nine day fortnight.

Based: London Waterloo twice a week (Wednesdays and Thursdays) / Remote Working (Monday, Tuesday & Friday), 9.30am - 5.30pm.

Closing date: Sunday 14 December. 

Right to work in the UK

To apply, you’ll need to already hold the right to work in the UK, as we’re not able to offer visa sponsorship for this role.

International Finance Manager  

Reports to: Finance Director 
Contract: Part-time 

Interview process: Will be in the New Year 

Role Purpose 

As International Finance Manager, you will work alongside the UK Finance Manager overseeing the full lifecycle of all financial transactions with particular focus on funder grants managed through HOST — across both Project Hosting and Hosted Grantmaking services. You’ll ensure every grant is managed with accuracy, compliance, and care so that funds reach the world’s change-makers safely, transparently, and on time. 

You will be responsible for ensuring that funder requirements, hosted partner needs, and HOST’s financial integrity align seamlessly. This means managing due diligence, contracting, reporting, and financial monitoring for all funder grants — whether they are received on behalf of a single hosted partner or distributed through multi-grant programmes. 

Working at the heart of the Delivery Circle, you’ll collaborate with the Partnerships, Legal, and Finance teams to ensure HOST’s grant management systems are reliable, scalable, and trusted — enabling funders and movements alike to focus on what matters most: delivering impact. 

Core Responsibilities 

1. Grant Lifecycle Management (Project Hosting & Hosted Grantmaking) 

• Manage the end-to-end administration of all funder grants, from due diligence and contracting to financial tracking, reporting, and closure. 

• Ensure every grant is correctly recorded in HOST’s financial and project management systems (Xero, ClickUp, HOSTHub). 

• Liaise with hosted partners and funders to clarify grant conditions, budgets, and deliverables. 

• Track grant progress, disbursements, and reporting deadlines to ensure compliance with funder terms and HOST policies. 

• Lead on the preparation and review of all grant agreements, amendments, and financial schedules in collaboration with the Legal Lead and Partnerships Manager: Funders. 
  Reporting cadence: Monthly grant activity summary to Finance Manager and Partnerships Director. 

2. Financial Oversight and Reporting 

• Monitor the flow of all grant income and expenditure, including restricted and unrestricted funds, ensuring timely reconciliation with Finance. 

• Prepare detailed financial reports and proposal budgets for funders, hosted partners, and internal stakeholders, ensuring accuracy and compliance with agreed budgets. 

• Support income deferrals, accruals, and revenue recognition processes as part of monthly and annual financial cycles. 

• Maintain audit-ready records for all grants and subgrants, ensuring transparency and accountability. 

• Work with the Data Analyst to integrate grant data into HOST’s KPI and impact dashboards. 
  Reporting cadence: Monthly reconciliation and quarterly financial performance report. 

3. Due Diligence and Compliance 

• Lead due diligence processes for all incoming funder funds and outgoing subgrants, ensuring alignment with HOST’s AML, CTF, and sanctions compliance frameworks. 

• Review and verify partner documentation, including governance, financial statements, and risk assessments. 

• Collaborate with the Legal Circle to ensure all grant agreements meet compliance requirements across relevant jurisdictions. 

• Maintain a live due diligence tracker for all funders, hosted partners, and hosted grantmaking recipients. 
  Reporting cadence: Monthly compliance report; real-time escalation of risks. 

4. Project Hosting Grant Management 

• Manage funder grants received on behalf of Hosted Partners (HPs), ensuring restricted fund management, compliance, and accurate reporting. 

• Support hosted partners in interpreting funder terms, building compliant budgets, and submitting financial reports. 

• Coordinate with Community Support Leads to provide responsive guidance on grant use and expenditure tracking. 

• Ensure that all HP grant income and expenses are recorded accurately and reconciled with funder agreements. 
  Reporting cadence: Monthly hosted partner grant activity and variance report. 

5. Hosted Grantmaking Grant Management 

• Work with the Partnerships Manager: Funders to manage multi-grant programmes, including collective and participatory funds. 

• Administer hosted grant cycles — including application reviews, disbursements, and financial reporting from grantees. 

• Ensure accurate funder reporting and financial documentation for each hosted grantmaking initiative. 

• Support the development of grantmaking templates, workflows, and SOPs for scale-up through HOSTHub. 
  Reporting cadence: Monthly hosted grantmaking fund performance review. 

6. Collaboration with Partnerships and Delivery Teams 

• Work with the Partnerships Circle to ensure clear communication between funders, hosted partners, and internal teams. 

• Support the Finance Team in cash flow forecasting, funder fund management, and budget reforecasting. 

• Coordinate with the Legal and Operations teams to ensure integrated service delivery across all funding streams. 

• Collaborate with the Training Lead to deliver guidance or workshops on grant compliance and reporting for hosted partners. 
  Reporting cadence: Monthly Delivery Circle coordination meeting. 

7. Process, Systems, and Continuous Improvement 

• Develop and maintain Standard Operating Procedures (SOPs) for all grant-related workflows, including contracting, reporting, and closure. 

• Support the automation of grant management systems through HOSTHub to increase efficiency and reduce administrative burden. 

• Identify bottlenecks, recommend process improvements, and support implementation across teams. 
  Reporting cadence: Quarterly systems and improvement review. 

8. Risk Management and Audit Support 

• Identify and mitigate risks across the grant portfolio, ensuring early escalation of financial or operational concerns. 

• Support external and internal audits, providing complete and accurate grant documentation. 

• Maintain a continuous improvement mindset toward compliance, ensuring HOST remains audit-ready at all times. 
  Reporting cadence: Real-time escalation of risks; quarterly risk review with Finance and Legal. 

Key Relationships 

Internal: Finance Manager, Finance Officer, Partnerships Manager: Funders, Partnerships Director, Legal Lead, Finance & Operations Director, Data Analyst, and Training Lead. 
External: Funders, hosted partners, hosted grantees, and auditors. 

Performance Indicators 

• 100% compliance with funder and grant reporting deadlines. 

• 100% of grants processed with complete due diligence and documentation. 

• Zero unresolved financial discrepancies in grant records at month-end. 

• All funder and hosted partner reporting delivered on time and to standard. 

• Continuous improvement in efficiency and accuracy of grant management workflows. 

• Positive feedback from funders and hosted partners on financial clarity and service quality. 

Qualifications/Experience 

• Internationally recognised finance qualification. 

• Ideally use of Sage but not essential. 

• Experience of the not for profit sector. 

• Experience managing Grants advantageous. 

Back Up is an organisation that has inspired and supported people affected by spinal cord injury to get the most out of life for almost 40 years.

Today, the organisation is leading the way in helping people adjust positively to life after a spinal cord injury. The organisation's services are delivered by people who've been there, who understand the journey, and know how to support others. Whether it's building practical skills through wheelchair skills training, boosting confidence via participation in life-changing courses, or supporting families through challenging times, Back Up is there for everyone affected by spinal cord injury.

Charity People is delighted to be supporting this incredible organisation to recruit for a part time Director of Communications and Marketing who will join the team at a key point in the early stages of their new strategy, as they launch a new brand and head into their 40th birthday year with the vision to ensure everyone affected by spinal cord injury can reach their full potential - no matter their age, background, injury level or any other factor.

Part time Director of Communications and Marketing
Contract: Permanent role
Hours: Part time, 21 hours per week
Salary: £60,000 to £70,000 per annum FTE (pro-rata for 0.6 hour week to between £36,000 and £42,000)
Location: Hybrid - home based with at least one day per week in the charity HO in Wandsworth, South London
Closing date for applications: Monday 15th December at 9am
Interviews: first stage interview held remotely on Wednesday 7th January, with second round being held in person on Tuesday 15th January

The Director of Communications and Marketing will combine strategic leadership with a readiness to get hands-on where needed, building sustainable systems, processes, and team capacity that set Back Up to achieve long-term success.

Your core responsibilities will include:

* Building on existing plans develop and deliver a comprehensive 2030 communications and marketing strategy aligned with organisational and departmental plans.
* Serve as strategic communications advisor to the CEO and SLT on reputation, brand positioning, and stakeholder engagement; and lead cross departmental collaboration to deliver shared objectives
* Build and nurture strategic partnerships with key media, influencers, and sector organisations.
* Oversee the successful phased launch and roll-out of Back Up's new brand across all channels from January 2025.
* Ensure storytelling is compelling, authentic, and inclusive, reflecting the lived experience of people with spinal cord injury.
* Oversee creative strategy, commissioning, and content planning, ensuring quality and alignment with Back Up's mission.
* Champion accessible communications that reach and resonate with diverse audiences.
* Provide strategic oversight of digital marketing and online engagement, including social media, to grow reach and impact.
* Champion the ethical use of AI and emerging technologies in communications, ensuring robust governance and responsible practice.
* Introduce systems and processes to measure digital performance and optimise engagement.
* Line manage a team of five in total with direct line management responsibility for two Communications and Marketing Managers, ensuring clarity, accountability, and professional development.
* Model a creative, ambitious, and positive culture in line with Back Up's values.
* Build long-term team capability in brand, digital, and storytelling.
* Manage external agencies, freelancers, and suppliers to deliver high-quality outputs.
* Maintain strong financial management and risk controls within agreed budgets, and report clearly and regularly to CEO, SLT, and Board on communications impact, reputation, and reach.

We'd love to hear from candidates with the following skills and experience:

* Previous Director-level leadership experience of communications and marketing functions (charity or comparable sector).
* Proven track record in developing and delivering successful communication and marketing strategies.
* Strong expertise in brand management, digital engagement, and integrated campaigns across multiple channels.
* Experience leading a significant brand roll-out or website redevelopment project.
* Understanding of digital transformation, including CRM/data integration, marketing automation, and analytics.
* Knowledge of accessibility standards and inclusive communications practices.
* Familiarity with the ethical application of AI and emerging digital tools in communications.
* Strong financial and risk management skills.
* Outstanding storytelling, presentation, and influencing skills, with gravitas to act as an organisational ambassador.
* Ability to lead through change, build effective partnerships, and inspire teams.
* Alignment with Back Up's values: we embrace challenge, we have fun, we build inclusive communities, and we are ambitious for each other.

Additionally, we're particularly keen to speak to anyone who has lived experience of disability or spinal cord injury, however this is in no way essential.

Charity People is a forward thinking, inclusive organisation that actively and deliberately promotes equity, diversity and inclusion. We know organisations thrive when inclusion is at the forefront. We evidence our commitment by matching charity needs with the skills and experience of candidates irrespective of background e.g. age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we believe that greater diversity leads to greater results for the charities we work with.

The Management Accountant is responsible for ensuring that the staff and Trustees are supplied with timely, accurate and relevant financial information. This includes budgets for the Museum, trading subsidiary, individual departments and capital and revenue projects as necessary, as well as quarterly management accounts, cash flow and forecast, with additional analyses and reports as necessary.

This is a demanding post requiring attention to detail, the ability to take an overview and to make progress with several tasks in parallel. It is also an exceptional opportunity to work in a small and friendly environment at a busy and challenging time. The ideal candidate will have some understanding of the museum sector and an interest in the work of a high-profile National Museum.

The Finance team is headed by the Finance Director and in addition to the Management Accountant there is a Finance Manager and Finance Assistant.  The Museum employs around 80 members of staff (48 FTE).

Key responsibilities:

· Preparation of management reports, accurate quarterly forecasts and assistance with preparation of the year-end financial statements.

· Preparation of information for regular and ad hoc returns to DCMS and other external bodies.

· Ensure compliance with donor restrictions, public and charitable sector regulations and guidelines.

· Analysis of Museum-wide income and expenditure streams to monitor and improve efficiency and profitability.

· Provide and review financial information for funding applications.

· Key to the successful execution of these duties would be an understanding of financial information in relationship to the activities of the Museum and to explain these clearly to the Senior Management Team and Trustees.

· To provide the Board of Directors of the trading subsidiary, Soane Museum Enterprises, with relevant financial and management accounting information and to attend the quarterly meetings as required.

· With the Finance Director, ensure compliance with the Treasury publication ‘Managing Public Money’, Financial Reporting Manual (FReM), the Framework Document issued by DCMS, Cabinet Office control of Civil Service Pensions and the Statement of Recommended Practice on Accounting and Reporting by Charities (SORP FRS 102).

· As part of the finance team, work with the auditors of the Museum and SME and the internal auditor.

· To work with the Finance Director liaising with DCMS on financial and other matters and developing a good working relationship. This includes completion of annual and other reports including the Museum’s submissions for the periodic Spending Reviews.

· To maintain financial and internal control systems, mindful of the requirements of the Finance, Audit and Risk Committee, internal audit and the NAO. 

· To provide papers in a timely manner for meetings of the Trustees and their Finance, Audit and Risk Committee and to attend meetings, as required.

· To contribute financial expertise to Museum-wide projects and initiatives.

· Work one day a quarter on the weekend rota to support front of house staff (for which TOIL is given). 

Person Specification

· Educated to degree level or equivalent experience with an accountancy qualification ACA/CIMA.

· Good technical knowledge of relevant Accounting Standards.

(Knowledge of government accounting would also be desirable.)

· Experience ideally within the charity/not-for-profit sector or an understanding of compiling charity SORP and company accounts.

· A broad understanding of VAT requirements (including partial exemption methods) and other taxation issues such as the operation of Gift Aid in the charity sector and corporation tax within trading subsidiaries.

· Excellent communication skills with a willingness to take a hands-on approach. The Museum has only a small staff covering a multitude of disciplines working closely together in a cooperative environment.

· An ability to prioritise workload and use initiative with problem solving skills and attention to detail.

-      Excellent IT skills, including advanced Excel, and a working knowledge of accounting systems, preferably with direct experience of Sage.

-     An interest in the museum sector.

Remuneration

This is a 3 days a week post at a salary of £23,735 pa, (£39,558 FTE)

16 days annual leave plus (pro-rata of 26.5 days) and pro-rata Bank and public holidays  

Museum staff can choose to join an excellent, defined benefits pension scheme, the Principal Civil Service Scheme Alpha. The Museum provides an annual season ticket loan.

We have Hybrid Working and this post-holder can work for 1 day a week at home, on the completion of the 6 month probationary period.

Our policy allowing flexible start and finish times means that staff can choose to start work between 8.00am and 10.00 am in the morning and finish correspondingly between 4.00pm and 6.00pm.

Our Annual Report can be found in the ‘Governance and Management’ section of our website.

Applications:

The deadline for applications is Wednesday 31 December 2025.

Interviews will be held in the Museum on Friday 16 January 2026.

Please apply by sending a covering letter describing how you meet the criteria for this post with your CV and the names and email addresses of two referees.

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.

IRC UK
IRC UK is part of the IRC global network, which has its global headquarters in New York. Our team in the UK works to raise profile, deliver policy and practice change, and increase funding to help restore health, safety, education, economic wellbeing and power to people devastated by conflict and disaster. Since 2021, IRC UK has also provided integration services directly to refugees in the UK.
In Europe, the IRC also has offices in Berlin, Bonn, Brussels, Geneva and Stockholm. 

The Purpose of the Role
IRC’s External Relations (ER) department brings together Fundraising, Communications and Policy & Advocacy functions. With the aim to raise money, awareness and influence for crisis-affected populations worldwide, the department combines knowledge and expertise across multiple national markets.  
 
The IRC fundraising teams are comprised of colleagues and teams working in the USA, UK, Germany, Sweden and Korea as well as emerging markets delivering direct marketing, content, account management, philanthropy, board liaison, corporate as well as trust and foundation partnerships to support IRC’s national fundraising strategies. 
 
The IRC’s private fundraising capability in the UK has grown significantly over the past five years. Ambitious growth plans are in place to deliver increasing income from the private sector as part of an exciting global External Relations strategy.  
 
The Director of UK Mass Markets is responsible for the leadership and direction of the Mass Markets team in the UK and for securing long-term sustainable income for the IRC through individual donor acquisition, retention and supporter care. You will lead and develop a high-performing team by growing mass marketing audiences and income, developing exciting and targeted campaigns, identifying opportunities for product, channel and audience diversification, and championing UX and a supporter centric fundraising model. The Director will also serve as a key partner to the UK Executive Director as they facilitate cross-team collaboration, accountability and success among all private fundraising teams in the UK (Philanthropy, Global Corporate Partnerships, Foundations & Trusts and Mass Markets). The Director will play a leadership role in IRC UK more widely as a member of the UK Senior Management Team (UKSMT). The UKSMT is collectively responsible for achieving the cross-functional goals of IRC UK’s strategy and actively fostering an inclusive workplace at IRC UK.
 
This role is responsible for:  
I.  Securing significant and sustainable funding in the UK for IRC’s work 
II.  Leading strategic activities that support IRC’s mass market fundraising presence including campaigns for the End-of-Year, World Refugee Day and emergencies

Scope and Authority 
This position has responsibility for delivering the UK Mass Market team strategy and targets and Supporter Care within the overarching Global Mass Markets strategy and UK Strategic Plan. 

Responsibility for Resources:
This post will have responsibility for three direct reports (1x Senior Acquisition Marketing Manager, 1 x Retention Marketing Manager, 1 x Donor Services Assistant) and a substantial expenditure budget. The role is part of the global Mass Markets team and is matrix managed by the Executive Director in the UK and the Global Vice President of Mass Markets.

Key Working Relationships
Internal:
•  Counterparts and senior leads in global Mass Markets team 
•  UK SMT: Directors of Strategy and Delivery, Communications, Advocacy, Philanthropy, Finance, People and Culture, Awards Management
•  Global peer-level team: Directors and Heads of Mass Markets for Korea, Germany, Sweden, USA and Global Mass Market Support Leads
•  Digital team members (UK and global) 
•  Global Creative Studio and Brand 
•  Senior Director for Retention
•  International Operations team, incl. data & analytics roles  

Key Accountabilities

·  Aligned to the overall Global External Relations Strategy, develop, implement, monitor and report on IRC UK’s fundraising and supporter engagement strategy. 
·  Lead fundraising campaigns (acquisition, retention, mid-level) that deliver unrestricted income to enable IRC’s work. Channels include e-mail, direct mail, inserts, Facebook advertising, new forms of social media, and adwords, as well as telemarketing etc.
·  Develop a supporter engagement programme that focusses on developing and deepening long-term relationships and drives retention rates.
·  Develop and deliver an innovation programme, ensuring fundraising products and activity are at the forefront of the UK sector and allow IRC to cut through to new audiences.
·  Deliver outstanding supporter services, ensuring supporter interactions are dealt with professionally and appropriately.
·  Contribute strongly to overall Global External Relations strategy and budget development during the budgeting and investment request process.  
·  Lead, inspire, develop and performance manage the UK Mass Markets team.
·  Ensure effective collaboration between the UK-based leads of the Foundations and Trusts, Global Corporate Partnerships, and Mass Markets teams, in executing comprehensive, aligned donor engagement strategies across the UK. 
·  Collaborate with other UK leaders on the UK Senior Management Team, holding collective accountability for achieving the goals of the UK strategy and advising on the wider management of IRC UK to support those goals.  
·  Reporting to the UK Board of Trustees, including presentations to the full Board and the External Relations Committee as required. 
·  Representing IRC in the Disasters Emergency Committee (DEC) Fundraising Directors group.
·  Be the senior contact for all mass marketing partnerships with third party supplies.  
·  Act as senior voice in cross-market working groups and committees. 
·  Network and build external profile of the IRC UK Mass Markets team by attending relevant fundraising and sector events, and building other external stakeholder relationships. 
·  Input into effective risk management of mass marketing income by accurately assessing opportunities, threats, strengths and weaknesses on a regular basis, and iterating the programme based on results.  
·  Accurately forecast, monitor and report on income and expenditure budget lines. 
·  Keep up to date with sector developments in individual giving, digital fundraising to ensure IRC is at the forefront of fundraising developments. 
·  Work closely with Mass Markets team in other national markets (i.e. Korea, Germany, Sweden, US) and the International Operations team to ensure all engagement is coordinated, and where appropriate, synchronised.  

Skills, Knowledge and Qualifications:

·  Driven, motivated and proactive with a solutions-based attitude and resilient in the face of setbacks. 
·  Proven ability to manage, meet and monitor fundraising budgets and Key Performance Indicators. 
·  Excellent organisational skills, especially the ability to manage a complex, varied and substantial workload. 
·  Ability to understand legal frameworks and requirements, and implications of decisions in the best interest of the charity. 
·  Excellent verbal and written English and the ability to produce well designed and high-quality proposals and reports.
·  Institute of Fundraising, Cass or comparable qualifications would be an advantage.  

Experience:
·  Extensive experience of individual giving (or mass marketing) and digital fundraising and ideally, mid value and legacy giving, within a large or medium global charity, including a proven track record of both acquisition and retention.**  
·  Launching new channels and products with success. 
·  Comprehensive understanding and experience of audience and donor segmentation, analytical modelling such as LTV and use of insights to drive strategy and performance.** 
·  Experience and understanding of creative process and relationship with brand identity through different channels and audiences. 
·  Proven track record of success in a leadership, line management, recruitment, performance management and talent retention.**
·  Demonstrated history of being an empowering and supportive manager to front-line fundraisers.
·  Experience working for a centralised, international organisation would be a strong advantage.  
·  Experience using Salesforce an advantage.  

Criteria in the Person Specification marked with ** are the minimum criteria in line with our commitments under the Disability Confident Employer Scheme in the UK. 
UK based candidates who state that they have a disability and meet these criteria, will be invited to interview.