Service support officer jobs in Ickenham, greater london

Children & Partnerships Manager

We have an exciting opportunity for a Children & Partnerships Manager to play a vital role in expanding our national referral network and ensuring more children across the UK can access the life-changing breaks we provide. This new role will work closely with our Development Director and Referrals Team to strengthen relationships with schools, Local Authorities, charities and community groups who support children aged 8–13 facing significant challenges.

Position: Children & Partnerships Manager

Location: Home-based with national travel

Salary: £32,000–£35,000 per annum

Hours: Full-time preferred (part-time considered)

Duration: 12-month fixed term (potential to extend)

Closing Date: Sunday 11th January 2026 at 11.59pm

About the role

As Children & Partnerships Manager, you will be at the forefront of driving national growth by identifying, engaging and nurturing the referral and delivery partners who help us reach the children who need us most. You will map areas of greatest need, build trusted relationships with key organisations, and support frontline professionals to confidently refer children onto our fully funded five-day breaks.

Some of your key responsibilities will include:

• Mapping UK regions with high child poverty and low current engagement to identify priority areas.
• Developing and delivering a national strategy to grow the referral base.
• Proactively seeking new partnership opportunities with MATs, Local Authorities, schools, charities and community organisations.
• Cultivating strong relationships with existing referrers and encouraging them to champion the charity within their networks.
• Representing the charity at events, networks and forums to raise awareness of our impact.
• Meeting directly with teachers, social workers and other professionals to showcase our service and explain the referral process.
• Working closely with the Referrals Team to ensure smooth onboarding of new partners and clarity around referral requirements.

About you

We are looking for a proactive and determined relationship-builder with a strong understanding of the challenges facing children and young people.

You will have the following essential skills and experience:

• Proven experience in partnership development, stakeholder engagement or network building
• Outstanding communication and influencing skills, comfortable engaging with a wide range of professionals.
• Strong relationship building capabilities and persistence in reaching key decision makers.
• Ability to work independently, prioritise tasks and travel nationally when required.
• Commitment to improving outcomes for disadvantaged children and championing equality and inclusion.
• A collaborative approach and confidence working across teams to support shared goals.

It would be desirable if you also have:

• Experience working within or alongside schools or Local Authorities.
• Understanding of child poverty, early intervention and barriers to support.
• Knowledge of safeguarding and data protection principles.

About the charity

The charity gives children and young people across the UK who face serious challenges in their lives the chance for a break that lasts a lifetime. For over 30 years, more than 20,000 children have enjoyed a week of adventure, creativity, and new friendships at our centres in Derbyshire and Cornwall. When they go home, they take with them confidence, resilience, and memories that last forever.

Everyone who works for the charity has a responsibility to promote the safeguarding and welfare of children. All successful applicants will require a DBS Disclosure.

You may also have experience in roles such as: Partnerships Manager, Engagement Manager, Network Development Manager, Children’s Services Manager, Education Partnerships Lead, Community Engagement Manager, Outreach Manager, or Stakeholder Engagement Officer, etc.. #INDNFP

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

We are delighted to be working in partnership with Bird Song Trust. As a recently-established family foundation, Bird Song Trust awards grants totalling between £2.5m and £4m annually, with room to grow. Motivated by a strong Christian faith, the founders are passionate about seeing thriving families equipped to break cycles of deprivation, and building greater understanding of eating disorders to improve treatment and support.

We are seeking a strategic and relational Grants Manager to help take the Trust into its next stage of implementation and growth. Acting as second-in-command to the Director, you'll manage grants across the portfolio with a particular focus on the deprivation programme, which funds organisations supporting families, tackling homelessness and preparing young people for valuable roles in society.

In this influential role, you'll support the Director in developing grant making strategy, research organisations and assess applications, and monitor existing grants making recommendations for continuation or termination. You'll produce board papers and presentations, supervise the Grants Officer overseeing the Eating Disorders programme, and promote the Trust's founding Christian ethos by representing them at events and supporting Christian grantees. Because the Trust is fully funded, you'll have the opportunity to support projects at the cutting edge or in areas other funders aren't focusing on.

The successful candidate must be able to demonstrate:

• Experience with grants, either as a grant maker or as a grantee
• Strong interpersonal and communication skills
• Numerate and confident working accurately with large numbers
• Excellent attention to detail with professional standards of literacy and proficiency in Excel

This is a unique opportunity for a practising Christian with vibrant and active faith to combine strategic grant making with meaningful relationship building. You'll be part of a small, dedicated team working from a beautiful office in Canary Wharf.

This role is subject to a Basic DBS check, which will be carried out by the employer.

For more information, please contact Nick Thomas, Recruitment Consultant, Charisma Charity Recruitment. Your application should be submitted through the Charisma website and include your CV and supporting statement.

We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion*, sexual orientation, age, veteran status or other category protected by law.

*In accordance with the Equality Act 2010, Part 1, Schedule 9, it is a genuine occupational requirement that the post holder is a practicing Christian.

Contract & Hours: Permanent, Full time (40 hours), open to part time (min 32 hours)

Location: Hybrid, Canary Wharf (at least 50% office based)

Closing date for applications: Sunday 4th January 2026

Charisma vetting interviews must be completed by: Wednesday 7th January 2026

Interviews with Bird Song Trust: w/c 16th January 2026

Final interviews with Bird Song Trust: w/c 23rd January 2026

The Freedom Fund

The Freedom Fund is a global non-profit dedicated to ending modern slavery. Since 2014, we’ve invested over $100 million into frontline organisations and coalitions, helping to shift power to local actors and create lasting systems change. Our new strategy doubles down on this commitment, investing in anti-slavery movements, fostering collaboration, and working as a trusted partner to the incredible people and organisations driving this work forward. 
 
Safeguarding Manager
This is a key role in the Freedom Fund’s Safeguarding Manager will work closely with colleagues to lead efforts to build internal capacity and embed strong, inclusive safeguarding practices throughout our work. You’ll coordinate a network of safeguarding focal points and champions across teams and geographies, helping ensure safeguarding is an active, everyday part of our organizational culture.

Interview process: 2 stage interview process: week commencing 5th January 2026
Please see the job description for all details.

Full-time Solicitor (£50,000)

(Head of Legal Services/Compliance Officer for Legal Practice) | Central London | 40 Hours Per Week

Why this role matters

We are making rights usable in real time for trans communities. As our first full-time, in-house solicitor, you will build and lead our legal function, supervise our casework and set standards that change outcomes case by case and system by system.

What you will lead

· Service build and leadership: Design and run a high-quality legal service. Set procedure, quality checks and file management that get used.

· Supervision and standards: Supervise staff and volunteers. Mentor, review files, sign off advice and keep practice safe and effective.

· Strategic casework: Identify patterns, test lawful routes others overlook, and pursue remedies that unlock access for many, not just one.

· Templates and guidance: Create repeatable tools, model letters and notes that make good practice easier.

· Training: Deliver practical training for staff and volunteers on core areas and updates.

· External relationships: Work with partner firms, Counsel, regulators and support organisations. Refer and co-work where it benefits clients.

· Keeping current: Track legal and regulatory change. Update guidance and workflows promptly.

· Issues and disputes: Handle escalations quickly and proportionately.

You’ll thrive here if you show

· Bold, informed judgement: you check the source, avoid assumptions and make firm, evidence-based decisions.

· Ownership and follow-through: you take responsibility for files, systems and outcomes.

· Entrepreneurial drive: you test new routes and scale what works.

· Planning under pressure: you manage competing demands without losing quality.

· Inclusive practice: you design services that are easier and safer to access.

· Clear communication: you explain rights and risks plainly to clients and partners.

· Team-building and collaboration: you can nurture a capable, committed volunteer cohort.

· Constant learning: you reflect, improve and leave usable tools behind.

What you will bring

· Qualified solicitor with at least 3 years’ PQE.

· Ready to build strong supervision and people skills.

· Clear, practical legal analysis and sound judgement under time pressure.

· Proven ability to design and co-create procedures that work.

· Excellent written and oral communication.

· Comfortable working independently and in a small, committed team.

Helpful extras

Experience in legal aid, housing, discrimination, domestic abuse, public law or community care; background in clinics or advice settings; understanding of trans rights and the realities clients face.

Practicalities

· Hours: 40 Hours Per Week

· Location: Central London base with sensible hybrid flexibility.

· Salary: £50,000.

What We Look For

The Co-founders Mindset

At the Trans Legal Clinic we are building a Trans+ rights revolution; our mission is Trans Liberation. That means access to justice for Trans & Non-binary people everywhere. We deliver work that changes outcomes for people, case by case and system by system. That calls for a particular mindset. We call it the co-founder mindset. Co-founders take the mission personally, set the pace, turn ideas into working services and campaigns, bring others with them, and make change you can point to. Co-founders are entrepreneurial: they spot openings others miss, move decisively, and create momentum. Co-founders build teams, drawing in volunteers who believe in our mission, care deeply about our clients, enjoy working with us, and keep one another going. Co-founders are bold: they are willing to innovate, to be first, and to change the status quo; they check the source, avoid assumptions, solve problems, make firm, collaborative, evidence-based decisions, and take responsibility for results. Co-founders are pioneers. If you want responsibility, pace, and the chance to trailblazer new routes to justice and public impact, this is the place to build your career.

We select candidates based on their performance in 8 areas;

1. Ownership and follow-through

You are a self-starter who owns tasks and takes responsibility without waiting to be asked. You carry your work through to a tangible result. You define the problem, set a course, keep the right people informed, and deliver what you said you would.

2. Bold, informed judgement

You are willing to change accepted practice when the evidence supports it. You check primary sources rather than rely on assumptions, weigh real options and risks, make a clear, evidence-based, collaborative decision, and stand behind it.

3. Entrepreneurial drive

You spot openings other people miss and turn ideas into useful services, processes or campaigns. You move decisively and get others working on the plan alongside you with clear roles and timelines.

4. Planning under pressure

You keep priorities straight when time is tight. You organise people and tasks, set simple checkpoints, communicate early when plans shift and always deliver.

5. Inclusive practice

You strive to make everything you create accessible to others, designing work that is easier for others to take part in, with people who face barriers always in mind. You identify what is getting in the way, make practical changes that remove those barriers, and check the effect with the people involved.

6. Clear communication

You write and speak in plain terms and adjust tone and detail to suit clients, volunteers, partners and the public. You choose the right format for the moment and make it easy for people to act on what you say. You like feedback, don’t get offended and see it as a chance to improve.

7. Team-building and collaboration

You bring people with you and help groups perform well together. You draw in volunteers who believe in the mission and care about our clients, set shared expectations, handle disagreements well, and leave relationships stronger.

8. Constant learning

You improve your own practice and the system around you. You reflect honestly on what worked and what did not, learn quickly, and turn that learning into simple tools or habits that make future work better.

These eight criteria are what we look for. Use them to decide whether this is the right place for you and to shape the examples you share in your application.

Director of Communications – EMMS International (Remote, Scotland-based)

EMMS International is creating a new Director of Communications role following an organisational review, separating fundraising and communications into two Director posts. Reporting to and working closely with the CEO, the Director of Communications will lead all internal and external communications, raise the charity’s profile and influence, and provide strong strategic support to income-generating functions, especially fundraising. You will develop and deliver a multi-layered communications and external affairs strategy, lead a small Communications Team (including a new Head of Communications), and play a key role on the Executive Leadership Team.

Key responsibilities include:

• Designing and implementing an organisational communications and external affairs strategy

• Leading EMMS’ rebrand in partnership with an external agency

• Growing and engaging core and new audiences across multiple channels

• Supporting fundraising colleagues with compelling campaigns

• Managing a small team, setting objectives/KPIs and overseeing performance and development

• Budget planning and financial oversight for the Communications function

• Representing EMMS at senior level, including Board meetings and sector bodies such as SIDA

What they’re looking for:
An experienced communications leader with a strong track record in strategic comms, audience growth, media engagement and campaign delivery. You’ll bring creative thinking, excellent written and verbal skills, experience managing and developing teams, and confidence operating at both strategic and hands-on levels. Familiarity with the Scottish charity, political and social landscape is essential, as is the ability to communicate effectively with both Christian and secular audiences in line with EMMS’ faith-based origins and healthcare mission. Degree-level education or equivalent professional experience is required.

Terms and benefits:

• Salary: £63,313 – £70,347 (depending on experience), with annual inflationary rise

• Remote role with monthly meetings in central Edinburgh (more frequent in first three months)

• 25–30 days annual leave depending on length of service + 10 public holidays

• 8% employer pension contribution (with salary sacrifice)

• Salary sacrifice scheme for electric vehicle lease

• Flexible working, travel expenses to office, access to Edinburgh office, some international travel

• Life assurance (three times annual salary) and Aviva Digi-Care app

Application:
Apply by CV and covering letter (each up to 2 pages) by Monday 12 January 2026. Interviews will be held in Edinburgh, with two stages. You must live in Scotland and have the right to work in the UK.

Cystic Fibrosis Trust is the only UK-wide charity dedicated to uniting for a life unlimited for everyone affected by cystic fibrosis (CF). We are working towards a brighter future for everyone with cystic fibrosis by funding cutting-edge research, driving up standards of care and supporting people with the condition and their loved ones every step of the way. 

Our team of dedicated staff, volunteers, and Trustees work alongside people affected by cystic fibrosis to fund life-changing research, promote world-class clinical care, and provide information, advice and support and our work relies on the generous donations of our supporters. 

About the role

As Director of Finance and Resources and with an oversight of a £15m budget, we are looking for a strong, corporate business leader operating at a senior level to help take Cystic Fibrosis Trust forward on our exciting journey towards a life unlimited by cystic fibrosis and optimising our finance and resources to deliver maximum impact for people with cystic fibrosis.

You will lead and develop a high performing multidisciplinary team of Heads including Finance, IT, Facilities, People and Organisation Development, Strategy and Business Intelligence, Company Secretariat functions as well as work closely with the Senior Leadership Team, Board of Trustees and other internal and external stakeholders. Please note this is a UK based role.

Your key responsibilities will include:

• Financial leadership of the Trust’s financial management strategy and statutory reporting and audit processes as well as reporting to our Boards and Committees.
• Digital and information systems: Lead IT and Digital development and implementation strategies, including delivery of the new CRM replacement going live in 2026 (MS Dynamics).
• People and Organisation Development: Lead best practice in our people management strategies, policies and practices as well as championing diversity and inclusion and staff learning and development.
• Business planning: Support organisational business planning and strategy development working closely with the CEO, Board of Trustees and our other internal and external stakeholders including people with cystic fibrosis.
• Facilities: Ensure our working environment and facilities support the delivery of our objectives in a cost effective and supportive way.
• Compliance and Governance: Be Company Secretary, ensuring appropriate governance systems and controls are in place and for reporting to relevant statutory bodies.  Be responsible for our Data and ensuring compliance with GDPR, have oversight of Safeguarding and oversee complaints management and employment law compliance.

To be the right person for this role, the requirements you will need to meet include:

• To be a qualified accountant (CCAB recognised or equivalent) with minimum five years post‑qualification experience and ongoing CPD. 
• Successful experience in a business leadership role to operate at a Director/Board level and as a senior leadership team member. 
• Experience of developing effective short and long term business and financial strategies.
• Managing complex budgets, financial modelling and projections.
• Experience of directing, leading and developing multi-disciplinary teams.
• Experience of working successfully in a changing organisation where flexibility, agility and adaptability are essential.
• In-depth and up to date knowledge of best practice financial management and reporting under the Charity SORP and charity governance practices.
• In-depth and up to date knowledge of best practice HR/people management, knowledge of employment law and Data Protection regulations.
• Strong understanding of IT systems management and development and the ability to champion the use of digital solutions.
• Understanding and commitment to diversity and inclusion and our charitable cause, mission and values.
• Highly numerate with strong analytical and problem-solving skills.
• Ability to travel for work and/or work occasional unsocial hours if required.

Please note that this role will require a satisfactory DBS check before joining us and we will arrange the DBS check for the successful candidate.

You will also need to have the Right to Work in the UK before joining us and we will check this. We do not hold a Home Office Sponsorship Licence and therefore cannot offer visa sponsorship for any of our roles.

If this sounds like the right role for you and if you think you would fit well within a passionate, friendly and high-performing and highly supportive team, please get in touch!

Closing date and interview date

Closing date for completed applications is midnight Monday 12 January 2026.

Interviews expected Wednesday 21 and Thursday 22 January 2026.

Please note we reserve the right to bring forward or extend the closing date if necessary.  Therefore, if you are interested in this role, please submit your application as early as possible.

No agencies please. 

How to apply:

For more details about the job and requirements, please visit our website or use the application button provided.

Our commitment to an inclusive workplace

Cystic Fibrosis Trust aims to be an inclusive workplace where everyone belongs, can be themselves and achieve their full potential. We want to attract, develop, and retain staff with different backgrounds, experiences and perspectives; particularly people who have cystic fibrosis, people who identify as being from an ethnic minority group, as LGBTQ+ and people with disabilities. 

It is our policy not to discriminate against any person because of their age, gender reassignment, being married or in a civil partnership, being pregnant or on maternity leave, disability (physical and mental), race including colour, nationality, ethnic or national origin, religion or belief (including lack of belief), sex, sexual orientation or union membership.

Benefits: Benefits include flexible working, 30 days annual leave plus recognised bank holidays (pro-rata if part time), contributory pension scheme, healthcare cash plan covering dental, optical, 24/7 GP service, and an employee assistance programme.

REF-225 504

Nacro is seeking an experienced and dynamic Head of Policy & Public Affairs to lead our strategic policy development and influencing work with Government, officials, and other key decision-makers. This pivotal role will shape and deliver a high-impact policy and public affairs strategy that improves the lives of the people we support—those affected by the criminal justice system, housing insecurity, and barriers to education.

You will be Nacro’s senior voice in government spaces, the media, and across the public affairs landscape. You will ensure our policy positions are evidence-based, rooted in lived experience, and influential at the highest levels.

 

Key Responsibilities

Strategic Policy & Public Affairs

• Lead Nacro’s strategic policy and public affairs activity with Government, parliamentarians, officials, and other stakeholders.
• Develop and implement a compelling public affairs strategy that drives meaningful change.
• Build and maintain strong, productive relationships with senior policymakers.
• Represent Nacro externally, including with senior stakeholders and in the media.
• Oversee the development of evidence-based policy positions and research projects that support Nacro’s strategic objectives.
• Ensure service user experience informs all policy and influencing work.
• Produce and oversee high-quality policy outputs including consultation responses, briefings, reports, blogs, and media commentary.
• Safeguard Nacro’s reputation as a trusted and authoritative source of insight and expertise.
• Provide strategic political intelligence and advice to the Director of Engagement & Impact and the Chief Executive.

People Leadership

• Lead, motivate, and support a high-performing team, setting clear direction and expectations.
• Model Nacro’s values and behaviours, enabling a positive, inclusive, and accountable culture.
• Manage communication channels effectively, ensuring key organisational messages are understood and cascaded.
• Set objectives, monitor performance, and hold regular one-to-one meetings.
• Support professional development and wellbeing across the team while driving innovation and high standards.
• Take responsibility for all aspects of people management, including recruitment, conduct, performance, and attendance.
• Recognise, reward, and encourage excellent performance.
   

Leadership Across the Organisation

• Play an active role in the Senior Leadership Team, helping to drive organisational strategy.
• Operate both strategically and operationally, identifying opportunities and risks for Nacro.
   

Professional Expertise

• Significant senior-level experience in policy and public affairs.
• Strong track record of leading policy campaigns that delivered real impact.
• Excellent political awareness, judgement, and communication skills—both written and verbal.
• Knowledge of criminal justice, education, young people’s policy, or housing policy (desirable).

Performance & Compliance

• Set and deliver directorate performance targets, ensuring effective management of budgets and resources.
• Oversee health & safety responsibilities in your area.
• Contribute to business development and bid work in partnership with relevant teams.
• Ensure accurate and timely record-keeping and reporting.
• Promote and uphold Nacro’s values, safeguarding, data protection, and equality and diversity policies.
• Represent Nacro positively, building strong internal and external relationships.

Why Join Nacro?

We believe that everyone deserves a good education, a safe and secure place to live, the right to be heard, and the chance to start again, with support from someone on their side.

That’s why our housing, education, justice, and health and wellbeing services work alongside people to give them the support and skills they need to succeed. And it’s why we fight for their voices to be heard and campaign together to create lasting change.

We see your future, whatever the past.

If you are a strategic thinker, an influential communicator, and passionate about social justice—we want to hear from you.

 Apply now to lead change where it matters most

The Organisation

A not-for-profit association with an annual income of approximately £3 million. Their work includes events, learning, networking, and research, delivered in collaboration with leading partners and academic institutions. Operating primarily from the UK with a growing presence internationally, all team members contribute to the successful delivery of their flagship Annual Conference & Exhibition.

The Job

You will be a key part of a small Finance team, reporting to the Chief Operating Officer, managing the Accounts Executive and working collaboratively within the wider team. The Head of Finance will be responsible for delivering accurate and timely financial data, and monthly reporting, budget monitoring and year-end accounts.
Key responsibilities include:

• Managing invoicing, payments, and reconciliations
• Preparing UK and Irish VAT returns
• Supporting the annual audit and year-end accounts
• Producing monthly budget reports and management accounts
• Monitoring cash flow and liaising with asset managers
• Deputising for the COO when required
• Contributing to system improvements
• Acting as Secretary to the Finance and Audit Committees

The Person

We're looking for a qualified accountant, ideally immediately available or on short notice.
You'll bring:

• Strong financial systems and Excel skills
• Excellent attention to detail and analytical thinking
• A methodical, organised approach and strong time management
• A collaborative mindset and high-level communication skills
• A proactive attitude to improving systems and processes

What's in it for You?

Salary: £70,000

Contract: Full-time, 9 months - 1 year (35 hours/week)

Location: Hybrid - 2 days/week in their City of London office, with Tuesday as a core office day

Employee Benefits Package:

• 12.5% bonus (pro rata)
• Annual Leave: 27 days (rising to 30 days with service)
• Pension: 7.5% employer contribution, with a minimum 5% employee contribution
• Life Assurance: 4x salary
• Income Protection: Up to 75% of salary after 6 months' incapacity
• Private Medical Insurance: Bupa
• Dental Cover: Bupa dental plan
• Wellness Programme: Discretionary benefits

What to Do Now

If you're interested in joining a purpose-driven organisation with a collaborative culture, please apply now.This role is being managed by Peter O'Sullivan at Hays Senior Finance.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

About EMMS International

EMMS International is Scotland’s longest-serving international healthcare charity, founded in 1841. From its Scottish base, it works with partners in India, Malawi, Nepal, Rwanda, Scotland and Zambia to improve healthcare for people in some of the world’s poorest and most marginalised communities.

Its work focuses on four strategic priorities:

• Non-Communicable Disease: Improving access to care and quality of life for people with NCDs and life-limiting conditions.

• Global Healthcare Workforce: Training and empowering healthcare workers, especially women from low-income backgrounds, to address workforce shortages.

• Health Emergency Response: Supporting health systems to prepare for and respond to disasters and crises such as floods, earthquakes and food shortages.

• Sustainable Healthcare: Strengthening healthcare facilities and services, including infrastructure such as solar power, so they can withstand economic and environmental pressures.

EMMS works through local partners, takes a rights-based and inclusive approach, and designs sustainable programmes that respect the environment and promote human rights. Its origins lie in the Christian faith, and it serves people of all faiths and none.

Following an organisational review, EMMS is creating a new Director of Fundraising role, separating fundraising and communications into two Director posts. EMMS is financially stable with healthy reserves, currently raising around £400,000 per year in fundraised income, plus a significant time-limited major donor gift ending in 2028.

The Director of Fundraising will:

• Lead the development of a diverse, sustainable fundraising strategy across multiple income streams (trusts and foundations, major donors, individual giving, community, corporates, legacies).

• Be hands-on in delivering this strategy, supported by an experienced Head of Partnerships and Philanthropy and a Stewardship Manager.

• Manage and grow relationships with donors and stakeholders, meeting ambitious income targets.

• Oversee budgets, forecasting and reporting, and contribute to organisational strategic and business planning.

• Line manage fundraising staff, setting objectives/KPIs and supporting their development.

• Sit on the Executive Leadership Team and play a proactive role in the wider management and development of the charity, including reporting to the CEO and attending some Board meetings.

What they’re looking for:
An experienced senior fundraiser with a strong track record of strategic income growth across multiple channels, excellent relationship-building skills, strong leadership and team management experience, and knowledge of the Scottish charity and fundraising landscape. You should be confident operating strategically and operationally, familiar with fundraising regulation and good practice, and able to communicate effectively with both Christian and secular audiences in line with EMMS’ faith-based heritage and health mission. Degree-level education or equivalent experience is required; membership of the Chartered Institute of Fundraising (or willingness to join) is expected.

Terms and benefits:

• Salary: £63,313 – £70,347 (depending on experience) with annual inflationary rise

• Remote role with monthly meetings in central Edinburgh (more frequently in first three months)

• 25–30 days annual leave (depending on length of service) + 10 public holidays

• 8% employer pension contribution with salary sacrifice

• Salary sacrifice scheme for electric vehicle lease

• Flexible working, travel expenses to office, access to Edinburgh office, some international travel

• Life assurance (three times salary) and Aviva Digi-Care app

Application:
Apply by CV and covering letter (each up to 2 pages) by Monday 12 January 2026.
Interviews in Edinburgh: First stage – Thursday 29 January 2026; second stage – Tuesday 3 February 2026.
You must live in Scotland and have the right to work in the UK.

International Finance Manager  

Reports to: Finance Director 
Contract: Part-time 

Interview process: Will be in the New Year 

Role Purpose 

As International Finance Manager, you will work alongside the UK Finance Manager overseeing the full lifecycle of all financial transactions with particular focus on funder grants managed through HOST — across both Project Hosting and Hosted Grantmaking services. You’ll ensure every grant is managed with accuracy, compliance, and care so that funds reach the world’s change-makers safely, transparently, and on time. 

You will be responsible for ensuring that funder requirements, hosted partner needs, and HOST’s financial integrity align seamlessly. This means managing due diligence, contracting, reporting, and financial monitoring for all funder grants — whether they are received on behalf of a single hosted partner or distributed through multi-grant programmes. 

Working at the heart of the Delivery Circle, you’ll collaborate with the Partnerships, Legal, and Finance teams to ensure HOST’s grant management systems are reliable, scalable, and trusted — enabling funders and movements alike to focus on what matters most: delivering impact. 

Core Responsibilities 

1. Grant Lifecycle Management (Project Hosting & Hosted Grantmaking) 

• Manage the end-to-end administration of all funder grants, from due diligence and contracting to financial tracking, reporting, and closure. 

• Ensure every grant is correctly recorded in HOST’s financial and project management systems (Xero, ClickUp, HOSTHub). 

• Liaise with hosted partners and funders to clarify grant conditions, budgets, and deliverables. 

• Track grant progress, disbursements, and reporting deadlines to ensure compliance with funder terms and HOST policies. 

• Lead on the preparation and review of all grant agreements, amendments, and financial schedules in collaboration with the Legal Lead and Partnerships Manager: Funders. 
  Reporting cadence: Monthly grant activity summary to Finance Manager and Partnerships Director. 

2. Financial Oversight and Reporting 

• Monitor the flow of all grant income and expenditure, including restricted and unrestricted funds, ensuring timely reconciliation with Finance. 

• Prepare detailed financial reports and proposal budgets for funders, hosted partners, and internal stakeholders, ensuring accuracy and compliance with agreed budgets. 

• Support income deferrals, accruals, and revenue recognition processes as part of monthly and annual financial cycles. 

• Maintain audit-ready records for all grants and subgrants, ensuring transparency and accountability. 

• Work with the Data Analyst to integrate grant data into HOST’s KPI and impact dashboards. 
  Reporting cadence: Monthly reconciliation and quarterly financial performance report. 

3. Due Diligence and Compliance 

• Lead due diligence processes for all incoming funder funds and outgoing subgrants, ensuring alignment with HOST’s AML, CTF, and sanctions compliance frameworks. 

• Review and verify partner documentation, including governance, financial statements, and risk assessments. 

• Collaborate with the Legal Circle to ensure all grant agreements meet compliance requirements across relevant jurisdictions. 

• Maintain a live due diligence tracker for all funders, hosted partners, and hosted grantmaking recipients. 
  Reporting cadence: Monthly compliance report; real-time escalation of risks. 

4. Project Hosting Grant Management 

• Manage funder grants received on behalf of Hosted Partners (HPs), ensuring restricted fund management, compliance, and accurate reporting. 

• Support hosted partners in interpreting funder terms, building compliant budgets, and submitting financial reports. 

• Coordinate with Community Support Leads to provide responsive guidance on grant use and expenditure tracking. 

• Ensure that all HP grant income and expenses are recorded accurately and reconciled with funder agreements. 
  Reporting cadence: Monthly hosted partner grant activity and variance report. 

5. Hosted Grantmaking Grant Management 

• Work with the Partnerships Manager: Funders to manage multi-grant programmes, including collective and participatory funds. 

• Administer hosted grant cycles — including application reviews, disbursements, and financial reporting from grantees. 

• Ensure accurate funder reporting and financial documentation for each hosted grantmaking initiative. 

• Support the development of grantmaking templates, workflows, and SOPs for scale-up through HOSTHub. 
  Reporting cadence: Monthly hosted grantmaking fund performance review. 

6. Collaboration with Partnerships and Delivery Teams 

• Work with the Partnerships Circle to ensure clear communication between funders, hosted partners, and internal teams. 

• Support the Finance Team in cash flow forecasting, funder fund management, and budget reforecasting. 

• Coordinate with the Legal and Operations teams to ensure integrated service delivery across all funding streams. 

• Collaborate with the Training Lead to deliver guidance or workshops on grant compliance and reporting for hosted partners. 
  Reporting cadence: Monthly Delivery Circle coordination meeting. 

7. Process, Systems, and Continuous Improvement 

• Develop and maintain Standard Operating Procedures (SOPs) for all grant-related workflows, including contracting, reporting, and closure. 

• Support the automation of grant management systems through HOSTHub to increase efficiency and reduce administrative burden. 

• Identify bottlenecks, recommend process improvements, and support implementation across teams. 
  Reporting cadence: Quarterly systems and improvement review. 

8. Risk Management and Audit Support 

• Identify and mitigate risks across the grant portfolio, ensuring early escalation of financial or operational concerns. 

• Support external and internal audits, providing complete and accurate grant documentation. 

• Maintain a continuous improvement mindset toward compliance, ensuring HOST remains audit-ready at all times. 
  Reporting cadence: Real-time escalation of risks; quarterly risk review with Finance and Legal. 

Key Relationships 

Internal: Finance Manager, Finance Officer, Partnerships Manager: Funders, Partnerships Director, Legal Lead, Finance & Operations Director, Data Analyst, and Training Lead. 
External: Funders, hosted partners, hosted grantees, and auditors. 

Performance Indicators 

• 100% compliance with funder and grant reporting deadlines. 

• 100% of grants processed with complete due diligence and documentation. 

• Zero unresolved financial discrepancies in grant records at month-end. 

• All funder and hosted partner reporting delivered on time and to standard. 

• Continuous improvement in efficiency and accuracy of grant management workflows. 

• Positive feedback from funders and hosted partners on financial clarity and service quality. 

Qualifications/Experience 

• Internationally recognised finance qualification. 

• Ideally use of Sage but not essential. 

• Experience of the not for profit sector. 

• Experience managing Grants advantageous. 

The Management Accountant is responsible for ensuring that the staff and Trustees are supplied with timely, accurate and relevant financial information. This includes budgets for the Museum, trading subsidiary, individual departments and capital and revenue projects as necessary, as well as quarterly management accounts, cash flow and forecast, with additional analyses and reports as necessary.

This is a demanding post requiring attention to detail, the ability to take an overview and to make progress with several tasks in parallel. It is also an exceptional opportunity to work in a small and friendly environment at a busy and challenging time. The ideal candidate will have some understanding of the museum sector and an interest in the work of a high-profile National Museum.

The Finance team is headed by the Finance Director and in addition to the Management Accountant there is a Finance Manager and Finance Assistant.  The Museum employs around 80 members of staff (48 FTE).

Key responsibilities:

· Preparation of management reports, accurate quarterly forecasts and assistance with preparation of the year-end financial statements.

· Preparation of information for regular and ad hoc returns to DCMS and other external bodies.

· Ensure compliance with donor restrictions, public and charitable sector regulations and guidelines.

· Analysis of Museum-wide income and expenditure streams to monitor and improve efficiency and profitability.

· Provide and review financial information for funding applications.

· Key to the successful execution of these duties would be an understanding of financial information in relationship to the activities of the Museum and to explain these clearly to the Senior Management Team and Trustees.

· To provide the Board of Directors of the trading subsidiary, Soane Museum Enterprises, with relevant financial and management accounting information and to attend the quarterly meetings as required.

· With the Finance Director, ensure compliance with the Treasury publication ‘Managing Public Money’, Financial Reporting Manual (FReM), the Framework Document issued by DCMS, Cabinet Office control of Civil Service Pensions and the Statement of Recommended Practice on Accounting and Reporting by Charities (SORP FRS 102).

· As part of the finance team, work with the auditors of the Museum and SME and the internal auditor.

· To work with the Finance Director liaising with DCMS on financial and other matters and developing a good working relationship. This includes completion of annual and other reports including the Museum’s submissions for the periodic Spending Reviews.

· To maintain financial and internal control systems, mindful of the requirements of the Finance, Audit and Risk Committee, internal audit and the NAO. 

· To provide papers in a timely manner for meetings of the Trustees and their Finance, Audit and Risk Committee and to attend meetings, as required.

· To contribute financial expertise to Museum-wide projects and initiatives.

· Work one day a quarter on the weekend rota to support front of house staff (for which TOIL is given). 

Person Specification

· Educated to degree level or equivalent experience with an accountancy qualification ACA/CIMA.

· Good technical knowledge of relevant Accounting Standards.

(Knowledge of government accounting would also be desirable.)

· Experience ideally within the charity/not-for-profit sector or an understanding of compiling charity SORP and company accounts.

· A broad understanding of VAT requirements (including partial exemption methods) and other taxation issues such as the operation of Gift Aid in the charity sector and corporation tax within trading subsidiaries.

· Excellent communication skills with a willingness to take a hands-on approach. The Museum has only a small staff covering a multitude of disciplines working closely together in a cooperative environment.

· An ability to prioritise workload and use initiative with problem solving skills and attention to detail.

-      Excellent IT skills, including advanced Excel, and a working knowledge of accounting systems, preferably with direct experience of Sage.

-     An interest in the museum sector.

Remuneration

This is a 3 days a week post at a salary of £23,735 pa, (£39,558 FTE)

16 days annual leave plus (pro-rata of 26.5 days) and pro-rata Bank and public holidays  

Museum staff can choose to join an excellent, defined benefits pension scheme, the Principal Civil Service Scheme Alpha. The Museum provides an annual season ticket loan.

We have Hybrid Working and this post-holder can work for 1 day a week at home, on the completion of the 6 month probationary period.

Our policy allowing flexible start and finish times means that staff can choose to start work between 8.00am and 10.00 am in the morning and finish correspondingly between 4.00pm and 6.00pm.

Our Annual Report can be found in the ‘Governance and Management’ section of our website.

Applications:

The deadline for applications is Wednesday 31 December 2025.

Interviews will be held in the Museum on Friday 16 January 2026.

Please apply by sending a covering letter describing how you meet the criteria for this post with your CV and the names and email addresses of two referees.

Marie Curie is the UK’s leading end-of-life charity. We are the largest non-NHS provider of end-of-life care in the UK, the only provider across all 4 nations, delivering community nursing and hospice care across the country, while providing information and support on all aspects of dying, death, and bereavement. Our leading research pushes the boundaries of what we know about good end-of-life, and our campaigns fight for a world where everyone gets to have the best possible quality of life while living with an illness, they’re likely to die from.

Step into a pivotal role supporting the Legacy Administration Manager to deliver best practice legacy administration and maximise vital income for Marie Curie. You’ll lead on implementing team strategy, refining processes, and championing high standards across a busy, specialist function.

Help shape the future of legacy giving at Marie Curie. As our Legacy Administration Team Leader, you’ll play a key role in protecting and optimising one of the charity’s most important income streams.

In this role, you will:

• With advanced knowledge of UK-wide legacy administration and multi-jurisdiction practice, you’ll manage your own complex and contentious caseload handling sensitive issues, mitigating reputational risk, and ensuring Marie Curie receives its full entitlement.
• As a confident people manager, you’ll mentor and develop three Legacy Officers, driving performance through regular 121s, quality monitoring, and clear KPIs. You’ll embed a positive, high-performing team culture while ensuring consistent, accurate and timely casework.
• You’ll work collaboratively with solicitors, executors, internal teams and co-beneficiary charities, representing Marie Curie with professionalism and care. You’ll also lead projects, support governance work, and deputise for the Legacy Administration Manager when required.
• If you’re passionate about leadership, expert legacy practice, and making a real impact within a major UK charity, this role puts you at the heart of safeguarding and growing crucial legacy income.

Skills Needed

• Proven line management experience, including mentoring, performance management and developing high performing teams.
• Advanced knowledge of legacy administration and experience within the charity sector, including wills, probate, trusts, tax and estate management.
• Experience managing complex and contentious caseloads, with the ability to handle sensitive issues and mitigate reputational risk.
• Strong understanding of multi-jurisdiction legacy processes across the UK, with confidence navigating varied legal and operational requirements.
• Excellent stakeholder management skills, able to build effective relationships and influence outcomes with solicitors, executors, co-beneficiary charities and internal teams.
• Exceptional attention to detail when managing casework including when reviewing legal documentation and estate accounts
• High-level communication skills, able to engage sensitively and professionally with family, friends, legal professionals and members of the public.
• Commitment to Marie Curie’s values, fostering a positive team culture and collaborative working across the organisation.

Please see full job description

Application & Interview Process

• As part of your online application, you will be asked for a CV. Please review both the advert and job description and outline your most relevant skills, experience and knowledge for the role.
• Close date for applications: Sunday 4th January 2026 (due to the festive period, we aim to get back to successful candidates w/c Monday 5th January 2026)

Salary: £41,000 + London Allowance (£3,500)

Contract: Contract, 12 months

Based: Homebased (can be based in London office 2 days per week)

Benefits you’ll LOVE:

• Flexible working. We’re happy to discuss flexible working at the interview stage.
• 25 days annual leave (exclusive of Bank Holidays)
• Marie Curie Group Personal Pension Scheme (we will match your contribution up to 7.5%)
• Loan schemes for bikes; computers and season tickets
• Continuous professional development opportunities.
• Industry-leading training programmes
• Wellbeing and Employee Assistance Programmes
• Enhanced bereavement, family friendly and sickness benefits
• Access to Blue Light Card membership
• Subsidised Eye Care

Marie Curie is committed to its values, which underpin our work.  We take stringent steps to ensure that the people who join our organisation through employment or volunteering, are suitable for their roles and are committed to safeguarding all our people from harm. This includes our staff, volunteers and all those who use or come into contact with our services. We are dedicated to creating not just a safe place to work but also a supportive and rewarding one.

We are committed to a world where everyone can thrive and fulfil their potential. We are devoted to the social justice imperatives and organisational benefits of full diversity, inclusion and equity in the workplace, and are a Stonewall champion. We actively encourage and welcome applications from candidates of diverse cultures, perspectives and lived experiences.

We're happy to accommodate any requests for reasonable adjustments.  

Marie Curie is committed to its values, which underpin our work. We take stringent steps to ensure that the people who join our organisation through employment or volunteering, are suitable for their roles and are committed to safeguarding all our people from harm. This includes our staff, volunteers and all those who use or come into contact with our services. We are dedicated to creating not just a safe place to work but also a supportive and rewarding one.

We are committed to a world where everyone can thrive and fulfil their potential. We are devoted to the social justice imperatives and organisational benefits of full diversity, inclusion and equity in the workplace, and are a Stonewall champion. We actively encourage and welcome applications from candidates of diverse cultures, perspectives and lived experiences.

We're happy to accommodate any requests for reasonable adjustments. Please email any requests to [email protected]

Join Emmaus Hertfordshire and use your finance skills to help transform lives and support people out of homelessness. As our Finance Co-ordinator, you'll bring accuracy, heart and organisation to a mission-driven charity making a real local impact.

Emmaus Hertfordshire is a charity supporting people who have experienced homelessness by providing stable homes, meaningful work, and skills development. Through its social enterprises, the organisation helps individuals rebuild their confidence and independence while contributing to a vibrant, supportive community.

Overall Purpose of the Role

The Finance Coordinator plays a key role in ensuring that Emmaus Hertfordshire maintains accurate, timely and compliant financial information in support of its charitable and social enterprise activities.

You will work closely with the Operations & Finance Manager, Trustees, Chief Executive, staff, companions, and external partners to provide clear financial reporting, strong financial controls, and expert guidance that supports good decision-making across the organisation.

As a proactive member of the Management Team, you will also contribute to financial policy development and continuous improvement of systems and processes, working within the Emmaus values, ethos and principles.

Key Responsibilities

1. Financial Controls

• Maintain effective financial control over all revenue, expenditure, and cash handling across the community.
• Prepare spreadsheets for monthly payroll and pension contributions.
• Support the Finance Manager, Chief Executive and Treasurer in preparing, setting and creating the annual budget.
• Maintain companion rent accounts, Housing benefit and Gift Aid applications.
• Lead the year-end process and liaise with external auditors to ensure an efficient and compliant audit.

2. Financial Reporting

• Produce accurate and timely financial information, including providing information to support monthly management accounts and forecast reports.
• Support the preparation of financial reports for the Board, Committees and senior leadership as required.

3. Financial Analysis

• Undertake financial analysis of business development and new income-generation opportunities to help minimise financial risk.
• Provide analysis and insight to support decision-making across social enterprise operations and to maximise trading income.

4. Additional Duties

• Contribute to the development and implementation of strategic and business plans.
• Attend and actively participate in staff, companion, Trustee and Board meetings where required.
• Review internal controls and identify opportunities for improving financial processes.
• Develop procedure manuals and promote best practice within the finance function.
• Work flexibly as part of the leadership team to meet the wider needs of the charity.
• Undertake any other financial duties required by the Finance Manager and Chief Executive.

Key Tasks

Daily / Weekly

• Manage day-to-day accounting using QuickBooks. (Experience with Zero accounting software would be advantageous)
• Maintain accurate accounting records and financial ledgers.
• Reconcile financial accounts and manage spreadsheets.
• Oversee credit control.
• Administer online banking, cheque handling and payment processing.
• Process invoices, expense claims and payment requests.
• Verify financial calculations in QuickBooks.
• Carry out bank reconciliations and cash management.
• Manage petty cash.
• Manage Companion Allowances.
• Provide ad hoc reports and information to the Finance Manager and Chief Executive.

Monthly

• Prepare and submit salary calculator spreadsheet for Payroll and submit HMRC returns. Manage PAYE payments.
• Manage companion rent accounts and housing benefit records.
• Prepare VAT returns.
• Work with the external accountants to produce monthly P&L and balance sheet reports.
• Complete gift Aid submissions.
• Support our external accountants in preparing documentation for Month End accounts

Annually

• Support the preparation of annual statutory accounts.
• Liaise with external advisers on statutory financial information.
• Assist the Finance Manager, Chief Exec and Trustees with annual budget setting.

 Person Specification

Essential Experience

• Minimum 5 years’ experience in financial reporting, planning, budgeting, and analysis.
• Experience using QuickBooks or similar accounting software.
• Ability to work both independently and within a diverse team.
• Experience developing and implementing financial systems and processes.
• Proficiency in IT, including Microsoft Office applications.

Desirable Experience

• Experience in the voluntary/charity sector or in working with a Board of Trustees.
• Experience working with vulnerable adults or those with complex needs.
• Project management experience.

Education / Professional Certification

• Bachelor’s degree in Accounting, Business, or related field.
• Desirable: Additional finance-related training or professional development.

Skills

• Strong financial and analytical skills, with proven expertise in financial reporting.
• Excellent attention to detail and accuracy.
• Strong understanding of business principles and practices.
• Excellent interpersonal, communication and motivational skills.
• Discreet, trustworthy and reliable.
• Effective time-management and organisational skills.
• Ability to work methodically, independently and to deadlines.
• Strong problem-solving and prioritisation skills.
• Competent IT user (Word, Excel, email, internet).

Knowledge and Commitment

• Commitment to confidentiality, data protection and professional boundaries.
• Understanding and embodiment of the Emmaus ethos and principles.
• Desirable: Awareness of issues around homelessness and lived experience.
• Desirable: HR knowledge or experience.

Personal Characteristics

• Belief in the potential of every individual and the importance of community.
• A positive team player with the ability to lead, collaborate and delegate.
• Empathetic and supportive of people from diverse backgrounds.
• Self-aware, self-motivated and calm under pressure.
• Commitment to environmental sustainability and social development.
• Strong commitment to equality, diversity and inclusion.
• Welcoming, non-judgmental and respectful towards companions, staff and volunteers.

General Information

Emmaus St Albans operates its retail six days a week (Monday–Saturday). The Finance Co-Ordinators working hours will be agreed with the line manager, and flexibility is essential.

All roles at Emmaus Hertfordshire involve working with vulnerable people and therefore require strict adherence to professional boundaries and confidentiality. This post is subject to an enhanced DBS check.

Staff must uphold the reputation of Emmaus Hertfordshire by following all policies and maintaining positive relationships with staff, volunteers, companions and Trustees.
You are also expected to engage to some degree with the wider Emmaus movement at local, regional, national and international levels.

We expect all employees to work in an environmentally aware manner, applying value-for-money principles in purchasing decisions.
Volunteers are a vital part of the Emmaus mission, and all staff are expected to support and encourage volunteer involvement.

Product Manager – HOSTHub Lead  

Reports to: Operations Director (Head of Delivery)  
Contract: 0.6  
Location: Remote (UK or International (GMT +3/-3)  

Interview Process: Will commence in the New Year 

Role Purpose  

As Product Manager  HOSTHub Lead, you will drive the vision, design, and delivery of HOSTHub, HOST’s secure digital platform for global civil society operations.  

HOSTHub is the central nervous system of HOST - connecting partners, funders, and internal teams across finance, legal, and operations. You will lead the platform’s development and optimisation, ensuring every user journey is clear, intuitive, and aligned with HOST’s empowering, expert, and empathetic values.  

Working closely with the Partnerships and Engagement teams, along with our development contractors, you’ll translate user needs into product strategy, coordinate with the external development team, and deliver tools that make life easier for changemakers, funders, and the HOST team.  

This is a strategic, high-impact role for someone who can think systemically, act decisively, and balance big-picture design with hands-on delivery.  

Core Responsibilities  

1. Product Vision and Strategy  

Lead on the design, roadmap, and vision of HOSTHub as HOST’s flagship digital platform.  

Translate HOST’s organisational goals into a clear, scalable, and user-focused product strategy.  

Define and own product milestones, prioritising features that improve efficiency, visibility, and impact.  

Ensure HOSTHub reflects HOST’s values secure, transparent, intuitive, and empowering.  

Reporting cadence: Monthly progress and roadmap update to Operations Director and Leadership Team.  

2. User Journey and Experience Design  

Lead on designing the end-to-end user experience for hosted partners, funders, and staff.  

Map user journeys across onboarding, finance, compliance, and reporting workflows, identifying pain points and opportunities for improvement.  

Collaborate with the Partnerships and Community Support teams to align HOSTHub with the Hosted Partner and Funder Journeys.  

Work with the Communications Team to ensure all user-facing content is accessible, clear, and on-brand.  

Reporting cadence: Quarterly user feedback and UX improvement report.  

3. Development Oversight  

Oversee product design and development process, in coordination with the development team.  

Attend demo and planning sessions each sprint, provide clear prioritisation of activities and ensure that development is rolled out as required.   

Ensure that all Hosted Partner and HOST team voices are included and prioritised into the platform development, acting as central focal point for all HOSThub needs.  

Reporting cadence: Bi-weekly sprint updates; monthly development report.  

4. Data, Systems, and Integration  

Work with the Data Analyst to ensure HOSTHub captures accurate, useful data for reporting and impact measurement.  

Integrate Data and Impact measurement needs into the Product Roadmap prioritisation  

Support automation of key workflows across the Delivery and Partnerships Circles, improving speed and reducing manual processes.  

Maintain robust documentation of system architecture and data flows.  

Reporting cadence: Monthly systems performance and data accuracy review.  

5. Security, Compliance, and Risk  

Lead on platform security and data protection in collaboration with the Legal Lead.  

Ensure HOSTHub adheres to global data privacy and security standards (GDPR, AML/CTF, etc.). Prioritise required actions within roadmap.  

Conduct regular digital risk assessments and prioritise required actions within roadmap mitigation strategies.  

Lead the incident response process for digital issues or breaches, maintaining transparent communication with leadership.  

Reporting cadence: Quarterly security and compliance review.  

6. Cross-Team Collaboration and Capacity Building  

Work across HOST’s teams to ensure HOSTHub serves all service areas - Project Hosting, Hosted Grantmaking, and Capacity Building.  

Develop and deliver internal training sessions to build staff confidence and skills in using HOSTHub.  

Create and maintain onboarding resources, FAQs, and user guides.  

Partner with the Training Lead to embed digital literacy across the organisation and hosted partner community.  

Reporting cadence: Quarterly internal training and adoption report.  

7. Continuous Improvement and Innovation  

Monitor emerging technologies and sector best practices to inform HOSTHub’s evolution.  

Evaluate and test new features, integrations, and user needs to maintain product relevance.  

Lead user feedback sessions and platform reviews to ensure HOSTHub grows with HOST’s global operations.  

Drive HOSTHub’s role in enabling a distributed, digital-first delivery model.  

Reporting cadence: Annual product review and roadmap refresh.  

Key Relationships  

Internal: Operations Director, Finance Team, Legal Lead, Partnerships Director, Community Support Team, Data Analyst, and Training Lead.  
External: Developers, technical service providers, hosted partners, funders, and contractors.  

Performance Indicators  

HOSTHub roadmap milestones delivered on time and within scope.  

90%+ user satisfaction in feedback surveys.  

All major integrations operational and maintained.  

Demonstrated improvements in efficiency and automation across service areas.  

100% compliance with digital security and privacy standards.  

Required Experience  

5–8 years’ experience in product management, digital platform delivery, or systems development - ideally within SaaS, fintech, social enterprise, or digital infrastructure contexts.  

Proven track record of delivering complex, multi-stakeholder digital products from concept to launch and iteration.  

Strong understanding of user experience (UX) and user journey design, with practical experience mapping and optimising workflows for multiple user groups.  

Experience managing or coordinating external developers, digital agencies, or tech contractors in remote environments.  

Demonstrated ability to translate user needs into technical requirements, prioritising effectively across competing demands.  

Familiarity with API integrations, database systems, and workflow automation tools (e.g. Zapier, Airtable, or custom integrations).  

Proven success integrating digital tools with finance, CRM, or data systems (e.g. Sage, Salesforce, ClickUp, Zendesk).  

Strong data skills, including experience designing or using dashboards and analytics for performance and reporting.  

Knowledge of security, privacy, and compliance frameworks (e.g. GDPR, ISO, AML/CTF) as they apply to digital systems.  

Excellent project management, prioritisation, and communication skills - able to bridge technical and non-technical audiences.