Upload your CV
Save time when you spot your dream job. Upload your CV with ease.
Save time when you spot your dream job. Upload your CV with ease.
Corporate Complaints Manager
Cambridge
Permanent
Full-Time
This is an exciting opportunity to join CHS Group in this newly established post. Do you have the expertise and confidence to lead on complaint handling and help shape how we listen, respond, and improve for our customers? If so, this is an opportunity to make a real impact. As Corporate Complaints Manager, you’ll play a key role in delivering a high-quality, customer-focused complaints service, ensuring every customer feels heard and supported.
You will be joining a long-established, locally based and independent housing association with strong local partnerships. We have a reputation for delivering on our values of care, openness and trust in our housing and community services. We continue to build on this strong foundation, with ambitious plans to further develop our services and infrastructure.
You’ll lead on our overall approach to complaint handling, working with teams to support their complaint responses and help ensure we remain fully compliant with regulatory requirements, including the Housing Ombudsman Complaint Handling Code.
You’ll also use insight and data to drive service improvements, helping us learn from feedback and strengthen the overall customer experience.
About the role
Reporting to the Executive Director, Customers Services you will:
· Monitor and where necessary promote improvements in compliance against our complaints and compensation policies, ensuring timely and high-quality responses
· Support customer facing teams to maintain a positive complaint handling culture and service through training, sharing data and good practice
· Lead on liaison with the Housing Ombudsman, ensuring all enquiries are responded to and that CHS learns from cases.
· Analyse complaint data and identify trends, root causes, and opportunities for improvement
· Support continuous improvement across the complaints process and customer experience
· Prepare our internal and external reporting and self-assessments and ensure they are published on time.
What You’ll Bring
You’ll bring a strong background in complaint handling and customer service, along with the confidence to challenge and influence colleagues.
Experience
· Experience of handling complex, high-volume complaints within a social housing, local government or other regulated organisation in a customer facing environment
· Experience of implementing change to drive up standards and performance
· Experience of using and improving databases / IT systems for customer and/or complaints data.
· Experience of collating and presenting data to a range of audiences
· Good knowledge of the Housing Ombudsman’s Complaints Handling Code and regulatory framework for social housing
Skills
· Excellent communication, influencing and listening skills
· Outstanding customer focus with the ability to balance empathy, accountability and operational compliance
· Excellent investigative and problem-solving skills
· Excellent analytical skills, using data to drive improvement
· Understanding of safeguarding, vulnerability and partnership approaches that support customers with complex needs
· A collaborative and assertive approach to working with colleagues and teams to drive improvement
Qualification:
Level 4 housing qualification regulated by the Office of Qualifications and Examinations Regulation (Ofqual) or willingness to work towards.
Hybrid Working Arrangements – the majority of the working week will be office-based in Histon in the first six months (probation period). Thereafter it may be possible to apply for a higher proportion of hybrid working, with service delivery being the prime consideration.
Benefits of working for CHS Group:
· Employee discount scheme (retail, leisure, gym membership and fitness equipment)
· Doctor Care Anywhere (telehealth service offering private online GP and nurse appointments via video and phone)
· Employee Assistance Programme
· Financial wellbeing hub - access to advice and support from experts, whether you're budgeting, interested in investing or retirement planning
· Refurbished Tech - access to the latest models at affordable prices, with a 12-month warranty and 30-day money back guarantee.
· Cycle to work scheme (salary sacrifice)
· One day off a year to volunteer for a charity of your choice
· 30 days holiday, increasing to 35 days per annum, inclusive of bank holidays (pro rata for part-time staff), depending on length of service
· Holiday purchase scheme - up to 5 days per annum (pro rata for part-time staff)
· Company sick pay
· 58p per mile business mileage allowance
· Refer a friend scheme (£250)
· Contributory pension scheme, which both you and CHS contribute to
· Enhanced maternity and paternity leave
· Flexible Working Policy
· Full induction
· Comprehensive free training and development opportunities with paid time off
· Free DBS (for relevant posts)
· Free onsite/nearby parking
· Hybrid Working Policy
· Flexitime
As part of the recruitment and selection process candidates will be required to complete a Personality Profiler
CLOSING DATE FOR APPLICATIONS: Midnight Sunday 12th July 2026
INTERVIEWS: Friday 31st July 2026
Harris Hill is delighted to be supporting the Augustinians in Britain in their search for a Business Executive Support Officer. The Augustinians are a Catholic religious order committed to serving communities through prayer, pastoral ministry, retreats, and charitable activities. This newly created role offers an exciting opportunity to support the day-to-day operations of the Province, helping to ensure that its administrative and organisational functions run smoothly.
Based at the Province’s offices in Suffolk, the role offers an annual salary of £30,000 for 25 hours per week, working from 9:30 AM to 3:00 PM.
This is a varied and hands-on position that combines secretarial, administrative, and operational responsibilities. You will provide support to senior leaders and Trustees, coordinate meetings and correspondence, maintain records and systems, and help oversee the smooth running of the Province’s activities and facilities. The role will also support the organisation’s communications, including maintaining websites and social media channels, promoting retreats and events, and ensuring that all communications reflect the values and mission of the Augustinians.
We are looking for an organised, calm, and personable individual with previous experience in administration, secretarial support, or office management. Strong communication skills, good customer service approach, attention to detail, and confidence using IT systems are essential. Given the nature of the organisation, it is important that the successful candidate is fully supportive of Catholic values and able to represent the mission of the Augustinians with authenticity and sensitivity. Ideally, applicants will be practising Christians with an understanding of the role faith plays in the life and work of a religious organisation.
To apply, please submit your up-to-date CV by 14 July 2026 at 11:59 AM.
Please note, only successful applicants will be contacted with further information.
As a leading charity recruitment specialist and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community.
Shaftesbury is a national disability charity that supports more than 4,000 children, young people and adults with a disability every year to live a life that truly adds up for them. That is at the heart of everything they do.
Their vision ‘all together better for disability’, is about working alongside the people they support so they can participate, contribute and be valued for who they are.
Their work is spearheaded by 1,500+ dedicated staff and volunteers who deliver a wide range of disability care, special education and rehabilitation services across England, Wales and Northern Ireland, around the clock.
To achieve their vision, they are looking for an Individual Giving Manager with a focus on acquisition to work alongside the Head of Individual Giving across regular gifts, appeals, lottery, raffle and other new products.
The Individual Giving Manager drives the recruitment of new supporters and supports the stewardship of warm audience, generating sustainable income for Shaftesbury. The proportion of acquisition focus v retention focus is likely around 70/30.
This role focuses on maximising long-term value through innovative and impactful multichannel campaigns including reactivating lapsed supporters, optimising supporter conversion and delivering engaging onboarding experiences. The Individual Giving Manager will work on growing regular giving, cash and gaming pipelines and manage exciting projects which could include digital, DRTV, face-to- face, telemarketing, direct mail and radio. The role will provide assistance to the Head of Individual Giving with all retention activity, including cash appeals and newsletters.
Shaftesbury is happy to consider fundraisers or officer level candidates looking to step up into their first manager level role. At present this role doesn’t line manage, so management experience is not necessary. The successful candidate will be able to demonstrate an enthusiasm for fundraising, supporter journeys and creative thinking and may have experience within a UK based charity in either IG and legacies, community fundraising, corporate or philanthropy.
This role is hybrid, with 4 days per month on average at either the Gateshead office or London office. The one role is being advertised twice to ensure candidates from both geographic locations see the role within their search remit and feel able to apply.
Application notes
Please download the Candidate Info Pack provided for further information about the role, timelines and next steps.
To progress your application, please contact THINK Recruitment using the information in the Candidate Pack to organise an informal screening call. Please note, we cannot progress candidates through to longlist without speaking with them, so please ensure you leave enough time to organise a screening call before the role closes.
If you need assistance with downloading the pack, please send an email to THINK and our team will support you.
Closing date for applications: Midnight Sunday 12th July
Stage 1 interviews are likely to be held on Tuesday 21st July and Stage 2 on Tuesday 28th or Friday 31st July.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job title: Programme Officer
Reports to: UK Programme Coordinator
Contract: Permanent, full-time role (40 hours per week)
Location: Remote, North UK-based, with occasional travel within the UK
Annual salary: £28,000 per annum
Introduction
THINK EQUAL is a global education initiative with a mission to ensure that Social and Emotional Learning (SEL) becomes a mandatory subject for all children in early years settings globally. SEL is the process through which knowledge, attitudes, values and skills such as emotional intelligence, empathy, self-awareness, self-regulation, social awareness, relationship skills and responsible decision making are developed.
SEL helps young people to:
build and maintain psychological resources;
know themselves and their emotions and to engage in positive relationships;
make good decisions, behave ethically and responsibly;
learn self-regulation and avoid negative behaviours;
undo gender stereotypes and be gender equal;
have self-worth, confidence and the right to voice and agency; and
transition into ambitious and empowered young adults.
To support educators and governments to achieve this mission, THINK EQUAL has developed a global SEL Programme for 3-6 years-olds. The Programme is constructed around narrative children’s books, lesson plans and teaching resources which provide the concrete tools educators need to teach SEL in a low-cost and adaptable format.
The THINK EQUAL Programme has a global presence across six continents and has undergone three RCT trials in contexts as varied as Colombia, Botswana and Australia. There is a growing demand from other countries for the THINK EQUAL Programme and the organisation is now strengthening its team to be able to respond to this demand.
Purpose of the Role
Working at the forefront of Think Equal’s mission to bring the ‘missing subject’ to the hearts and minds of children in the UK, the role of the UK Programmes Officer primary focus would be to ensure the successful delivery of the Think Equal programme across early years classrooms in the UK. Working within the dynamic Global Programmes team alongside dedicated UK-focused colleagues, this role is highly motivating, and requires great organisation and communication skills as well as an enthusiastic, solution-focused attitude. This may include providing support to the Business Development team regarding potential expansion of the programme into new areas.
Responsibilities
Programme support
Support and coordinate the delivery of the Think Equal programme across UK projects. This includes:
Plan and deliver information sessions, training sessions, launch events and other activities engaging Think Equal practitioners, both online and in person.
Enrol new practitioners into the Think Equal training platform as they sign up to the programme.
Provide general administrative and research support to the Programmes Coordinator and other staff, representing the organisation as the first point of contact and responding to queries in a timely and professional manner.
Process individual orders from schools and manage shipping requests on behalf of the staff team.
Support and communicate with TE classroom teachers and other key stakeholders - including nursery workers, primary teachers, primary heads and local authorities - to ensure fidelity and a high quality of implementation.
Check and regularly update stock levels, liaising with relevant stakeholders, and order new stock as required with prior confirmation from the Line Manager.
Effectively and efficiently update, report and analyse relevant data relating to projects.
Plan and lead focus groups with participating practitioners.
Arrange and attend occasional on-site visits to participating schools, reviewing fidelity to the Think Equal model and programme impact.
Collect and manage feedback from participating schools and settings, contributing to Think Equal marketing while adhering to data-sharing laws.
Work with the UK Team to proactively identify and resolve operational challenges. Evaluate operational systems and suggest solutions to enhance process efficiency and effectiveness
Other duties
Liaising with the Business Development team regarding potential expansion of Think Equal in the UK.
Supporting the UK Programme Coordinator with the relationships with Local Authorities to further expand the Think Equal programme either within the area or beyond.
Undertake research-based tasks relating to UK programme growth, funding opportunities or project development.
Undertake any other reasonable initiative and or activity as required to support other members of the team.
Participate in occasional in-person UK team meetings.
Person Specification
Experience
Essential:
Experience working in or with the UK education sector, ideally early years’ classrooms
Experience of planning and/delivering workshops or presentations.
Experience working to deadlines, establishing priorities in a multi-layered workload.
Experience in administration and data management.
Desirable:
Experience working with the Think Equal programme.
Experience working for or with a Local Authority.
Experience of Project/Programme coordination.
Qualifications and skills
Training competency.
Proficient technology skills, including a strong ability to use Microsoft (including Excel, PowerPoint and Word), as well as Google suite and Canva
Strong interpersonal and communication skills - able to interact with different audiences and all levels of people
Excellent verbal and written communication skills.
Ability to establish and maintain constructive professional relationships and perform effectively as a member of a team.
Excellent time management skills with the ability to prioritise work and meet tight deadlines.
Aptitude for supporting the design of communications materials using programmes such as Canva and Google Slides. (Desirable)
Ability to manage efficient administrative systems and proactively suggest improvements to unblock issues and improve processes.
Knowledge and understanding
An understanding of the Think Equal Classroom Programme, UK education sector, including systems and frameworks in place to support staff and ensure effective learning outcomes
Exhibit passion and excitement about the mission of the work and have a can-do attitude
Works with independent flair, using strong initiative alongside honouring the core values of the organisation
Working collaboratively within a growing organisation
Understanding and practice of the values of inclusivity, equality and diversity
Other
Eligible to work in the UK and based in the North of UK.
Willingness to work flexibly to accommodate occasional duties outside of working hours (time can be reclaimed in lieu)
In possession of, or able to secure, an enhanced DBS check
Support the vision, values and objectives of the organisation
Undertake training as necessary in line with the development of the post
Willingness to travel across the UK to deliver training and attend relevant programme activities.
The client requests no contact from agencies or media sales.
· Birmingham Hospice is looking for a talented Retail Communications Officer to join our Income Generation and Marketing Team.
· With 26 charity shops and more on the way, retail is vital to how we fund our care - and we need brilliant communications behind it.
· This is a brand-new position with scope for a keen digital marketer to shape the role as their own.
· It’s a hybrid role split between our offices in Selly Park and Erdington, our shops and home.
What you'll be doing
· Producing compelling content for all social media platforms including TikTok and Instagram.
· Under the guidance of marketing and retail managers, coming up with ideas for campaigns that help drive retail income, donations and footfall.
· Marketing house clearances, furniture collections and new shop launches.
Who we're looking for
· A creative, enthusiastic communicator with a passion for social media and an ability to confidently produce content that connects
· A candidate with experience as a digital marketing executive, digital content creator, marketing assistant or similar.
Essential
· Excellent written communication, organised, with attention to detail
· Experience creating graphics, reels and editing in-app and in Canva and InDesign (or similar)
· Full driving licence, access to car and happy to travel between shops.
· Happy to bring a selection of best social media content to interview.
Why work at Birmingham Hospice
Every pound raised in our shops helps fund free care for local patients and families facing terminal illness. You'll work alongside people who genuinely believe in what they do, with flexible working, real autonomy, and the chance to see your content directly drive something that matters.
Important details
£30,484 - £33,037, depending on experience
Closing date: Midnight on Sunday 19th July 2026
Stage one interview (Teams) – 23rd or 24th July 2026
Stage two interview – in person – 30th July 2026
We believe that anyone with a terminal diagnosis deserves to live well and make the very most of the time that remains.


The client requests no contact from agencies or media sales.
Salary: £31,609 – £36,977 per year (pro rata)
Location: Hybrid blend of home working and office (Rose Street, Edinburgh), or fully home-based anywhere in Scotland. Please talk to us about your flexible working needs!
Working hours: 16 Hours, worked flexibly
Help our work to end domestic abuse in Scotland
Scottish Women’s Aid is the lead organisation in Scotland working to end domestic abuse. We are a feminist organisation working to improve responses to domestic abuse through campaigning, training, public awareness, Scotland’s 24-Hour Domestic Abuse and Forced Marriage Helpline, and support for a network of specialist local Women’s Aid services across Scotland.
We are looking for a Finance and Payroll Officer to join our Infrastructure Team.This role offers an opportunity to use your finance and payroll skills in a flexible, purpose-driven organisation working to create lasting change for women and children across Scotland.
What you’ll do
Your work will help ensure Scottish Women’s Aid can continue delivering vital services, influencing policy and supporting women, children and young people affected by domestic abuse.
Working closely with the Senior Finance Officer, you’ll manage a varied workload including payroll and pension administration, purchase and sales ledgers, reconciliations, payments, grant claims, restricted funds and project budgets. You’ll also support financial reporting, audit preparation and the continuous improvement of finance systems and processes.
We’re looking for someone who:
Why Work With Us?
There are many reasons to work for Scottish Women’s Aid. We have a great working culture and our mission and vision attract a brilliant staff team. Your hard work is rewarded with a package of support and benefits including:
More Information
Applications will be accepted from women only under Schedule 9, Part 1 of the Equality Act 2010.
We are committed to recruiting a diverse workforce that is representative of the people we serve. We value different backgrounds and perspectives, as they enrich our organisation and improve our work.
We welcome applications from all women, with particular encouragement for those from racially minoritised, disabled, or marginalised groups. We offer a guaranteed interview for disabled women who meet the essential criteria for the role.
As an equal opportunities employer, we are committed to a supportive and accessible recruitment process.
How to apply:
Please send us your existing CV and completed application form. If you would prefer not to exclusively write your application, the personal statement aspect of the application form (Section Two) can be submitted as a video or voice note of no more than 5 minutes.
Our application process is detailed, because we want to give you the best chance to show us your values and skills. Please only apply if you can commit to completing the full process.
For an application form, more information about the role and the next steps in the recruitment process, visit our website.
Recruitment Process
We are operating a rolling recruitment process for this vacancy and will review applications as they are received. We therefore encourage interested candidates to apply as early as possible, as interviews may be arranged throughout the advertising period.
The vacancy will remain open until the post is filled.
Scottish Women’s Aid is a company limited by guarantee, company no. SC128433,and a charity registered with the Office of the Scottish Charity Regulator, charity no. SC001099.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Salary: £35,159 to £36,935 (starting salary range)
Working pattern: Full-time, Permanent (35 hours per week)
Pension: USS
Annual leave: 25 days plus 8 bank holidays, 3 well-being days, and a Christmas office closure
Location: Hybrid, flexible working model with an office located in central London. Occasional UK-wide travel for GHE and relevant events.
Reports to: Policy Manager (Skills, Innovation, International)
Purpose
GuildHE is seeking an ambitious Policy Officer to play a pivotal role in the next phase of our organisation’s growth. Working directly with the Head of Research Policy and the Policy Manager (Skills, Innovation, International), you will help monitor, analyse, and respond to policy initiatives within the research and innovation space. You will support a range of member-focused events and activities to ensure staff in our member institutions are well-informed and supported. This includes supporting the management of the GuildHE Research Consortium and leading on the organising and delivery of our flagship annual PGR Doctoral Festival, helping our members develop, share best practices, and maximise their research impact.
Key Responsibilities
Policy Analysis & Communication
Horizon Scanning: Monitor government departments (e.g., DSIT, DfE), funding and regulatory bodies (UKRI, Research England, OfS, Innovate UK), and other stakeholders for policy updates, funding calls, and consultation launches in relation to Research and Innovation policy.
Briefings: Produce concise policy briefings, data summaries, and position papers for GuildHE members and leadership on key Research and Innovation issues (e.g., REF, knowledge exchange, KEF, commercialisation, research culture, open research). Develop high-quality external reports, consultations, blogs and other materials articulating member challenges and opportunities.
Consultation Drafts: Assist senior policy colleagues in gathering evidence, analysing member feedback, collaborating with sector stakeholders, and drafting compelling arguments that articulate the unique perspectives of GuildHE institutions.
Share Best Practice: Identify case studies across the GHE membership to share best practice internally and externally and drive national conversations about new ways of working and operating in the sector.
Policy issues: Maintain up-to-date knowledge of national and institutional research and innovation policies indicated by the Head of Research Policy or Policy Manager (Research, Innovation, International).
Member Support & Consortium Coordination
Member Engagement: Maintain regular, positive communication with research and innovation leads across member institutions, fostering a collaborative network. Support relevant GuildHE member networks, including the Knowledge Exchange, Innovation and Place network, promoting communication, collaboration, and best practice exchange to inform evidence-based policy development.
Member development: Provide support for timely implementation of good practice guidelines and associated resources, within agreed budgets. This includes assisting with members' business development initiatives, such as Research Degree Awarding Powers.
Event Delivery: Develop and deliver content for events including the GuildHE Research Consortium meetings, the Research and Knowledge Exchange Symposium, PGR Doctoral Festival, the PGR Network for global majority students and sandpits/match events, workshops and roundtables.
Shared Services: Collaborate with other GHE teammates to maintain and deliver our shared services (i.e. research outputs repository, shared postgraduate online training, research impact tracking and researcher development tools) and explore new services in response to members’ needs
PGR Students: Develop and deliver initiatives for postgraduate students and early career researchers (e.g., our PGR Support Programme and associated student networks), working closely with the Policy Manager (Student Experience) to ensure postgraduate students are reflected in broader student support policies.
The postholder will also be expected to:
Actively support the delivery of the GuildHE strategy.
To contribute positively to a small, professional team focused on delivering excellence in their members’ interests.
Support GuildHE events and communication activities as appropriate - including campaigns, writing articles, blogs and press releases.
Build strong relationships with key stakeholders at HE institutions and sector agencies, including senior leaders, academics, and policy staff.
Gather feedback from HE institutions and use this to inform the continuous improvement of our services.
Demonstrate a proactive approach to embedding EDI principles within all policy development and advocacy efforts.
Represent GuildHE externally on a range of HE sector groups and projects and deputise for the Head of Research Policy or the Policy Manager (Skills, Innovation and International) as appropriate.
Undertake any other reasonable duties as may be required.
Person Specification
Core Skills
Excellent communication and interpersonal skills, with the ability to build and maintain strong relationships
Clear, concise writing skills for drafting policy responses, reports, and emails to senior stakeholders with excellent attention to detail.
Problem-solving, Influencing and advocacy skills
Ability to digest complex, lengthy policy documents and extract key themes relevant to GuildHE members.
Confident digital skills and highly proficient user of computer packages including MS Office and G Suite
Ability to manage multiple tasks effectively, adhere deadlines, and maintain project momentum. This includes the capacity to monitor progress, identify and mitigate potential risks, and proactively address challenges.
Experience in using data and evidence to enhance and impact assess activities.
Facilitation and convening skills would be advantageous
Core Attributes
Ability to build professional relationships quickly and sustainably with members and a wide range of stakeholders
Able to meet deadlines, to prioritise work and to anticipate issues and problems with strong attention to detail
A collaborative, communicative and flexible team player who is also comfortable working independently.
An individual who shares our values of equity and inclusion and can translate these values into day to day work and impactful outcomes.
An understanding of, or a keen interest in, the UK higher education sector, research funding landscape, or public policy.
To be willing to travel across the UK for meetings with members, stakeholders and events and to work flexibly, when and where necessary.
Ideal Experience
Knowledge and understanding of higher education policy, working in research and innovation and/or supporting a research environment.
Experience of developing policy positions and responses
Experience in synthesising complex data and/or ideas
Experience in supporting training and development
Job Advert
GuildHE is a formal representative body, representing diversity in the higher education sector and the widest variety of institution types across the UK. We are undergoing an exciting period of transformation, evolving our policy approach and member-focused services to significantly increase our impact within the sector and ensure we’re providing timely, proactive support to our members as they address emerging 21st century challenges.
GuildHE is seeking an ambitious Policy Officer to play a pivotal role in the next phase of our organisation’s growth. Working directly with the Head of Research Policy and the Policy Manager (Skills, Innovation, International), you will help monitor, analyse, and respond to policy initiatives within the research and innovation space. You will support a range of member-focused events and activities to ensure staff in our member institutions are well-informed and supported. This includes supporting the management of the GuildHE Research Consortium and leading on the organising and delivery of our flagship annual PGR Doctoral Festival, helping our members develop, share best practices, and maximise their research impact.
If you think you can bring bold, creative and proactive energy to our small-and-mighty team to help take us to the next level, we want to hear from you!
Application closing date: Sunday 12th July
Interviews: Tuesday 21st July
Please submit your cv and a cover letter via the jobs portal
Curious about the role? Please contact Dana Gamble, Policy Manager for more information
The client requests no contact from agencies or media sales.
The Education Quality Manager role leads and sets the strategic direction for the team providing support and development of academic representation at Arts SU, enabling effective voice and ensuring a better academic experience for students at UAL.
If you’re passionate about representation, love governance and quality assurance, and are skilled at navigating competing priorities whilst supporting your team, we’re looking for you! No day is the same for the Education Quality Team, but a drive to support students and enable them to challenge institutional structures is a must for anybody in this role.
JOB PURPOSE
KEY RESPONIBILITIES
Leading a high performing team:
Strategic Development
Financial & Resource responsibility
Oversight & development of Academic Representation
Policy & Officer support
Benefits and perks
Our staff enjoy working in a dynamic and supportive environment that prioritises their personal and professional development. Our annual staff satisfaction survey shows that staff value the opportunities they have to learn and grow within their roles. We perform highest in the areas of personal development, relation- ships with managers, work atmosphere, and relationships with colleagues.
Our recruitment timeline:
Application deadline - 19th July 2026
Intended interview date - 30th July 2026
The client requests no contact from agencies or media sales.
Data and Systems Officer
Role Details & Staff Benefits
Salary: £30,385 gross per annum
Duration: Permanent
Hours: Full-time
Location:Hybrid – NASP have an office space at London's Southbank Centre which can be used by staff at any time. The role will be expected to work up to 2 days per week in the office with the remainder at home, depending on agreed hours. There may also be additional travel required for staff days, site visits and other events.
NASP offer a range of core benefits for staff including:
30 days paid annual leave per annum, plus Bank Holidays
An additional day of paid leave per year on your birthday
Opportunities for Volunteering & CPD days each year
Opportunity to request flexible working arrangements, including compressed hours
Contribution to annual eye test, eyeglass purchase, and flu vaccination
Access to discounts across the Southbank Centre site; including free/discounted reciprocal access to participating galleries & museums in London & the UK
Applications are welcomed from applicants who wish to apply for a position based on a flexible working arrangement. Should a candidate be successful after the interview stage, any reasonable requests will be reviewed and be sought to be accommodated within the needs of the role. All appointments are subject to proof of right to work in the UK, references and a 3-month probationary period.
About NASP
The National Academy for Social Prescribing (NASP) is a registered charity and company limited by guarantee. Our goals are to promote social prescribing and to bring about a social revolution in wellbeing, as set out in the NASP Strategic Plan.
To learn more about our organisation, partners, and social prescribing, please visit our website.
Our working culture values flexibility, wellbeing, and collaboration. We are committed to creating an inclusive workplace and supporting our staff to work in ways that suit both their roles and personal circumstances, fostering an environment where everyone can thrive and contribute to the success of the organisation.
Inclusion at NASP
We particularly welcome applicants from global majority and LGBTQIA+ communities, those with lived experience relevant to social prescribing, and those who identify as disabled and/or neurodiverse.
As a Disability Confident Employer we guarantee an interview to candidates who identify as disabled and opt into the ‘Guaranteed Interview Scheme’ on our application portal, provided they meet the minimum essential criteria for the role.
We are committed to creating a fair, accessible and supportive recruitment process, and to removing barriers wherever possible. We will consider reasonable adjustments at every stage of the recruitment process to support individual needs. Adjustments will depend on your specific circumstances and request, but may include:
Flexibility with interview times and formats and locations
Providing application materials in alternative formats
Accepting applications in alternative formats including video or audio
If you require adjustments, an alternative method of application, or would like to discuss your needs, please contact us and we will be happy to support you.
How To Apply
To apply for this role, please follow the link to our application portal. You will be required to upload your CV and covering letter only, outlining how you meet the requirements of the role and person specification. Please note that any additional files (such as reports) will not be considered during shortlisting.
To support us with monitoring our Equal Opportunities Monitoring, we ask also all candidates to complete our Equal Opportunities form. Your responses will not be shared with the panel or used to make any recruitment decision.
The deadline to apply is 9am on Monday the 13th of July.
First stage interviews will be held on Wednesday the 29th & Thursday the 30th of July 2026. You will be able to indicate on our application portal whether you will be available or unavailable during this period.
For more information on the role, please email any questions to us via the email on the job description document. We look forward to hearing from you about the role of Data and Systems Officer.
Job Description & Person Specification
Purpose of This Role:
This key support role will work with colleagues across the organisation to ensure NASP’s data and key systems, including our CRM (Microsoft Dynamics 365), dashboards and databases, are effective, accurate, and useful. This includes improving data capture, enabling consistent reporting, and ensuring that quality data can be used to support organisational priorities.
The role will support colleagues to use systems confidently and understand data requirements, providing analytic solutions that meet the needs of the organisation, and identifying where practices and systems can be improved.
The role will sit within the wider Operations team who oversee the core business and operational functions of NASP, including Finance, HR, Governance, Project Support, Administration, and Logistics. As a member of this team, the role will provide general administrative support to NASP programmes, liaising with our CRM support provider (Chorus) and IT provider (Logicata) to act as an essential bridge between internal colleagues and these external technical experts.
As NASP continues to develop its membership and training offers, the Data and Systems Officer will support the growth of this work, ensuring that systems and data flows are aligned, and leading on the technical management of data within these systems. The role will also support teams with reporting and evaluation, making effective use of NASP’s data.
This is an ideal opportunity for a proactive and highly organised individual with excellent data management, administrative, and technical skills (particularly working with CRMs) to support across the range of NASP’s programmes and projects, as well as development of new systems and processes.
Person Specification:
Essential
Knowledge of the VCFSE sector and/or Social Prescribing
Good working knowledge of CRM systems, preferably Microsoft Dynamics 365 (including technical skills)
Experience of administrating/managing membership systems or other databases
Knowledge of GDPR and other Data compliance requirements
High-level numeracy, logical reasoning, accuracy and attention to detail
Desirable
Comfortable working with large, complex data sets and identifying trends and data quality issues
Strong Microsoft Excel skills, and experience with data visualisation tools
Experience in the charity, health, or public sector
Ability to work within a busy environment and effectively prioritising and managing own workload
Ability to manage working relationships with external partners & providers
Experience in training & upskilling colleagues (particularly in data management, systems & processes)
Affinity with NASP’s Values as defined in the NASP Strategic Plan
Responsibilities:
CRM and Systems Management
Ensure colleagues across the organisation are effectively using the CRM (Microsoft Dynamics); as well as other key data systems, supporting with staff training and guidance, providing advice and support where needed to ensure the team feels positive and confident using them in their day-to-day work.
Undertake regular reviews & audits of data stored on the CRM to amend errors (e.g. duplicate records), and identify gaps or areas of concern, ensuring a smooth user experience.
Work closely with our CRM support provider (Chorus) to manage any support requests and technical errors, undertaking any updates, fixes and developments to the system where required.
Proactively identify any CRM and wider system processes that can be improved or developed, working with NASP colleagues to ensure the CRM is being effectively integrated into their work.
Working with the Strategic Project Manager, undertake regular contract reviews with our CRM provider to ensure value for money and quality of service.
Data Management
Oversee NASP’s Data inbox, responding to enquiries and escalating concerns or risks.
Working with Director of Operations to proactively support NASP to meet data compliance; to identify any data risks and to mitigate these, including gaps in data capture or poor system use.
Present data through reports and produce insights to support NASP’s evidence, evaluation and reporting needs (e.g. for grant funders, programme evaluation or trustee board reports).
Work with NASP colleagues to improve how data is used in their work, building good data habits across the organisation.
Identify and address common issues in how documents and information are managed across the organisation, ensuring standards are maintained consistently across NASP.
Systems Integration
Work with colleagues to support the ongoing development of NASP’s Membership & Training offers, by ensuring the data and systems that support this work are effective.
Support colleagues with effective data use to track the engagement, activity and growth of key networks and communities.
Provide administrative support to establish and develop any new systems, working with colleagues and external providers as needed, ensuring that data flows between existing systems are aligned.
Work closely with the Communications team to ensure the NASP website supports the capture and flow of data effectively.
Liaise with our IT provider (Logicata) for anything relating to the Microsoft suite, including technical support.
General
Take a proactive approach to support and lead administrative reviews / efficiencies across the organisation, ensuring consistency of approach.
Work with teams across the organisation to help ensure we are delivering business objectives.
Support the Communications team and other colleagues in managing NASP shared mailboxes, including deputising for colleagues where necessary.
Support the Operations team in the ongoing maintenance of business, finance and project management processes & systems.
Reporting To: Strategic Projects Manager (International, Arts & Grants)
We support communities and organisations through social prescribing so that more people across the UK can enjoy better health and wellbeing.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you a highly motivated and experienced fundraiser and communicator who is looking to join an exciting organisation that’s truly making a difference?
The Jon Egging Trust are seeking an exceptional Fundraising & Communications Officer to help generate income and raise our profile. You will be joining a fantastically motivated and committed team of home workers who are all passionate about improving the lives of young people through our specialist youth programmes.Your role will be to support a portfolio of events, develop compelling content and generate awareness of JET’s mission and impact to engage new and existing supporters and inspire them to give and/or fundraise for us. the role is temporary for six months with potential for permanent employment.
The successful candidate will have experience supporting or delivering fundraising activity across multiple income streams, developing and delivering communications plans and content across multiple channels with excellent written and verbal communication skills.
We are looking for a person who is highly motivated, organised and used to working in a fast-paced environment with competing priorities and multiple stakeholders. Across the JET team we cultivate a culture of inclusion that respects individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation, and delivers better outcomes for our young people. We welcome applicants whatever your background and whatever your stage in life, so if you are returning to the workforce after a period away, or even seeking a change of pace, please get in touch.
About the Jon Egging Trust (JET)
At JET, we support vulnerable young people to get back on track and realise their potential; more than 45,000 young people right across the UK to date, and there’s so much more we can do. We’re an organisation that really values its people and we’re immensely proud that our team culture is based on caring and raising each other up.
Our benefits package includes:
Flexible working
Enhanced annual leave
Homeworking allowance
Occupational pension scheme
Occupational sickness scheme
Special paid leave provision
Enhanced family leave
Download the Candidate Information Pack
Read our Applicant Privacy Notice
Child and adult at risk protection policy statement
The Jon Egging Trust is committed to providing a safe and positive environment for everyone involved in its services and activities. The Trust takes its extended moral and legal duty of care very seriously in relation to children, young people, staff and volunteers. We seek to ensure the safety and wellbeing of all children and to protect them from harm or abuse when they engage in any of our activities. JET expects all employees and volunteers to share this commitment. The suitability of all prospective employees or volunteers will be assessed during the recruitment process in line with this commitment.
To apply
Please complete our online application form.
The closing date is Sunday 12 July at [23:59].
Preliminary interviews to be held week commencing 20 July.
In-person interviews likely to be held in Birmingham or London (tbc) on Wednesday 29 July.
Questions?
Contact us through our website.
Please note:
Due to our anonymised recruitment process, if your application is not shortlisted, we are unable to provide personalised feedback.
To become an employee at JET, you must be able to provide evidence of your right to work in the UK and a satisfactory DBS check – enhanced with children's barred is required for this role. As part of our recruitment process, we want to make clear that we are not able to offer visa sponsorship for this position.
As part of our safer recruitment process, all candidates invited to a final interview will also be required to complete a confidential self-disclosure form, which allows any relevant information to be discussed in line with our safeguarding policy.
The client requests no contact from agencies or media sales.
Do your best work, for the right reasons.
We're looking for an HR professional who cares as much about process as people. You'll keep Oak's HR operations running accurately and efficiently, from recruitment and onboarding through to payroll and L&D, while acting as a reliable point of contact for colleagues and managers across the organisation.
Working closely across our teams, you'll drive continuous improvement in the systems and processes that underpin a strong colleague experience. You'll bring sound judgement, a collaborative approach, and a high standard of delivery.
We're a small team, and we make a big impact. Our People and Planning function is central to keeping it that way. If you want to be part of a high-performing team that holds itself to high standards, we'd love to hear from you.
Oak is a fully remote, mission-driven organisation offering high levels of flexibility, autonomy, and purpose. We’re a national not-for-profit organisation working in partnership with teachers to create high-quality, sequenced curriculum and lesson resources for pupils across all subjects and age groups.
Our culture has been independently recognised through:
Flexa verified (93% overall score, including 95% for working hours and 97% for role modelling)
Escape the City's Top 1% Employers – based on anonymous colleague reviews of culture, development, and impact
Investors in People Gold - through external accreditation and colleague feedback
In this role, you'll:
Lead core HR lifecycle processes, information systems and HR reporting, including recruitment, onboarding and payroll, ensuring data is managed accurately and confidentially.
Manage talent management and engagement workflow processes and payments, including L&D, coaching, progression, reward and recognition.
Continuously improve HR systems and processes to better meet the needs of the organisation, and proactively contribute to a positive colleague experience.
Act as the focal point for HR related queries for the team, escalating complex and sensitive matters as appropriate, and proactively contribute to a positive colleague experience.
Support all work across Operations and take on other general responsibilities as required
Work in cross-functional and product-oriented squads with colleagues from across the organisation, as required.
As a member of the Oak Team, you will contribute to the wider success and culture of the organisation.
We’re looking for
3 + years of experience managing HR lifecycle systems and processes.
Qualified to CIPD level 5 (or equivalent professional qualification or experience in HR, employment law or related discipline).
Proven success of working with HR data and digital systems, with the ability to maintain, interrogate and present information clearly.
Strong communication and interpersonal skills, with proven ability to apply judgement to resolve day-to-day HR queries and issues.
The successful candidate will have a desire to contribute across all areas to ensure Oak is successful. You will be comfortable working at pace, with a range of digital systems (including proprietary ones as required), and you will continuously look at ways that the team can keep getting better. You will be excellent at working as part of a remote team, building relationships and managing your time effectively.
Our Benefits
25 days annual leave, plus one extra day for each year of service (up to 28)
Additional Oak closure days over Christmas/New Year
11% employer pension contribution (with no minimum employee contribution). Please note this is a workplace pension rather than the Teachers’ Pension Scheme.
A 36-hour working week, with half-days on Fridays or every other Friday off.
Fully remote working — we’ll support your home set-up and offer coworking options if preferred
Twice-yearly in-person whole Oak offsites to collaborate, connect, and have fun (with other occasional team events in person)
A culture that genuinely supports flexibility, autonomy, and trust
Inclusion and Belonging
We believe diverse teams build better products. We warmly welcome applicants from all backgrounds, particularly those who are underrepresented in the tech and education sectors.
We use the Applied recruitment platform to help reduce bias in our hiring process.
Key Info
Location: Remote, but you must be based in the UK with the legal right to work here
Sponsorship: Unfortunately, we’re unable to offer visa sponsorship at this time
Closing date: We’ll be reviewing applications as they come in and may close the role early
If this sounds like the kind of role and team where you could do your life’s best work, we’d love to hear from you.
Next steps
You’ll answer some questions related to your day-to-day job. Your answers will go through our sift process: all answers will be anonymised, randomised, and then reviewed by a panel of reviewers (real humans).
If you are shortlisted, we’ll invite you to the next stage, which will consist of a remote interview conducted over Zoom.
We love giving feedback, so at the end of the application process, we'll share how well you performed.
We aim to begin interviews during the week of 27th July 2026.
We are receiving excellent responses to our job advertisements. This may lead us to close the role early, so if you are considering applying, please get your application in early to avoid missing out.
We are an equal opportunities employer.
We are committed to a policy of Equal Employment Opportunity and are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.
The client requests no contact from agencies or media sales.
Job title: Immediate Support Coordinator - Northwest Wales (preferred Welsh Speaker)
Reports to: Immediate Support and Debrief Manager
Salary:
Location: Remote work with travel in the region
Hours: Part-Time, 22.5 hours per week, over 3 days, Monday, Thursday and Friday.
Post No: 2WISCPT1
Objective:
2wish exists to provide support to anyone affected by the sudden and unexpected death of a child or young person aged 25 and under.
Aims:
2wish Cymru & 2wish:
2wish has been established since 2012 and has grown from strength to strength. During tis time, we have worked tirelessly to embed our service and ensure that the offer of support is made at the point of death. We offer an immediate, consistent, high-quality and compassionate service to all individuals affected by the sudden and unexpected death of a child or young person aged 25 and under in Wales and the bordering counties in England, including; Cheshire, Shropshire, Herefordshire, Worcestershire, Gloucestershire, Avon and Somerset, with the plan to continue to roll out support to the whole of England. We work in partnership with professionals who refer int the charity on behalf of families, so they don’t have to trawl through the internet for an organisation who may, or may not, be able to support. We provide immediate, and ongoing, support and are here for as long as our families need us.
Context of role:
2wish support anyone affected by the sudden and unexpected death of a child or young person aged 25 and under. We are an All-Wales and part England charity providing immediate casework support, as well as ongoing aftercare services including counselling, alternative therapies, play therapy, support groups, support events and a respite cottage.
The post holder will provide immediate and ongoing emotional and practical support to families affected by the sudden and unexpected death of their child or young adult.
Main duties:
Service:
General:
It is the nature of the work that tasks and responsibilities are in many circumstances unpredictable and varied. All employees are therefore expected to work in a flexible way and tasks, which are not specifically covered in their job description may have to be undertaken.
You will be subject to performance review, which will incorporate a review of the above duties and performance over the period.
This role is subject to a DBS check.
What we do for you:
Contract type: Permanent
Hours: Normal office hours are 9am - 5pm, although alternative hours may be worked with line manager agreement. Work outside office hours may sometimes be necessary and will be compensated for by time off in lieu.
Annual leave: 28 days plus bank holidays. Annual leave steadily increases after five years of service. Annual leave and statutory holidays are calculated on a pro rata basis where applicable.
Pension: 2wish operate a contributory pension scheme. 2wish will auto-enrol you into the scheme in accordance with it's auto-enrolment obligations. Full details of the scheme will be provided to you once you are enrolled, including the minimum level of contributions that you will be required to make during your membership (current contributions - employer 3% and employee 5%).
Mileage: A fixed rate allowance is payable for agreed mileage undertaken on 2wish business in a private vehicle, over and above your usual journey to your workplace/s.
Location: 2wish currently offers a form of hybrid working and this will continue for the foreseeable future. This post is home based with travel across the region you are covering.
Additional benefits for our employees:
How to apply:
Please return a CV and covering letter, or a CV and two-minute video, by email.
Closing date: Friday 10th July 2026
We reserve the right to close this vacancy early if we receive sufficient applications for the role.
Therefore, if you are interested, please submit your application as early as possible. Only those applicants that have been shortlisted will be contacted for an interview.
Principal Nature Advocacy Officer
Salary: Starting in the region of £39,040 per annum
Salary band: Rank 2 (£39,040 - £44,689 per annum)
Contract type: Permanent
Working hours: Full time
Location: Bickley Hall Farm, Malpas, SY14 8EF – Hybrid Working
Join Cheshire Wildlife Trust as our Principal Nature Advocacy Officer and use your ecological expertise to help create a wilder Cheshire.
About Us
Cheshire Wildlife Trust is the region’s leading independent wildlife charity working across Cheshire, Halton, Stockport, Tameside, Trafford, Warrington and Wirral for over 60 years.
About You and the Role
This is a rare opportunity for an experienced ecologist or environmental professional to step beyond site-level impact and influence the plans, policies and decisions that will shape nature’s future across the county.
You will bring robust evidence, sound judgement and ecological credibility to some of the most important issues facing wildlife, from development and infrastructure to planning policy and nature recovery. If you want to apply your skills where they can deliver long-term, system-wide impact for nature, this role offers the chance to help turn ambition into lasting change.
In return we offer a generous benefits package, flexible working options and a friendly and supportive culture where you can thrive surrounded by colleagues who are passionate about fixing the nature crisis.
At Cheshire Wildlife Trust we embrace agile working with a focus on supporting you to achieve your objectives alongside a healthy work-life balance. We operate a hybrid working policy with most staff working at least part of the week from home and/or out on site.
Closing date: Sunday 12 July 2026
Apply now and play your part in creating a Wilder Cheshire.
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
You may be required to carry out a DBS check for this role.
Applicants must have the right to work in the UK. Sorry, we are unable to offer sponsorship for this position
No agencies please.
Senior Grants Officer
Salary: Starting in the region of £29,634 per annum
Salary band: Rank 4 (£29,634- £34,072 per annum)
Contract type: Permanent
Working hours: Full time
Location: Bickley Hall Farm, Malpas, SY14 8EF – Hybrid Working
About Us
Cheshire Wildlife Trust is the region’s leading independent wildlife charity working across Cheshire, Halton, Stockport, Tameside, Trafford, Warrington and Wirral for over 60 years.
Wildlife is in decline and the climate crisis is accelerating — but change is possible. At Cheshire Wildlife Trust, we’re working towards a bold vision: by 2030, nature is in recovery and more people are taking action for wildlife.
About You and the Role
We’re looking for an experienced Senior Grants Officer to help secure the income that makes this work possible. This is an exciting opportunity to join a growing, mission-led charity and play a key role in turning ambitious plans for nature’s recovery into funded, deliverable action.
In this varied role, you will build and manage a pipeline of funding opportunities, write compelling and persuasive applications, and work closely with colleagues across the Nature Recovery team to develop projects, budgets and evidence that inspire funders to invest. You’ll also manage reporting and stewardship for allocated grants, helping to build strong relationships and secure long-term support for our work.
You’ll bring strong experience in grant fundraising and bid writing, along with excellent writing, relationship-building and organisational skills. You’ll be motivated by nature, confident in working across teams and able to translate ideas into clear, credible proposals that deliver impact for people and nature. If you want to use your fundraising expertise to help wildlife recover and communities take action for nature, we’d love to hear from you.
At Cheshire Wildlife Trust we embrace agile working with a focus on supporting you to achieve your objectives alongside a healthy work-life balance. We operate a hybrid working policy with most staff working at least part of the week from home and/or out on site.
Closing date: Sunday 12 July 2026
Apply now and play your part in creating a Wilder Cheshire.
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
You may be required to carry out a DBS check for this role.
Applicants must have the right to work in the UK. Sorry, we are unable to offer sponsorship for this position
No agencies please.