Service support officer jobs

Role Summary

You will work as part of the Corporate Services Directorate, which provides critical business support functions to enable PSVT to operate effectively, achieve its corporate priorities and meet statutory regulatory requirements. PSVT’s mission includes creating an inviting place for people to live, work and visit’; you will champion best practice and ensure that PSVT delivers continuous improvement to support this mission and be a brilliant place to work.

The People & Business Support Officer is a key point of contact for employees; you will therefore be approachable, trustworthy and reliable. With support from external HR consultants, you will provide advice and guidance to staff and line managers to deal correctly and confidently with a range of issues. You will also provide support to PSVT’s volunteer workforce. A strong sense of integrity is critical to the role.

PSVT is a diverse business with ambitious plans; you will be a flexible and self-motivated individual, able to respond to change, identify priorities and take appropriate action. You will have the ability to keep several workstreams running at once. You will have an eye for detail, and a commitment to keeping up with current legislation and best practice.

Key Accountabilities

1. Develop and maintain robust internal policies and procedures, ensuring these are effectively communicated, implemented, and consistently observed across the organisation.

2. Maintain accurate records with integrity and appropriate control of data, analyse and report to the Leadership Team in a timely manner.

3. Facilitate best practices in recruitment and retention, supporting and empowering line managers in administrative processes such as performance management, training, annual leave, and sickness absence. Ensure internal procedures run smoothly while liaising with external HR consultants for complex or compliance-related matters.

4. Handle HR and staff issues sensitively and confidentially. Escalate complex or legal matters to external HR consultants, ensuring appropriate expertise is applied.

5. Ensure legal compliance by liaising with external consultants, staying informed on employment legislation and best practices. Provide internal guidance to the Leadership Team while proactively coordinating with consultants on specialised HR matters.

6. Be at the forefront of PSVT’s commitment to Equity, Diversity & Inclusion, embedding these principles into internal HR processes and fostering an inclusive organisational culture.

7. Advocate for workforce wellbeing by supporting internal initiatives, facilitating access to relevant resources, and engaging external consultants for specialist wellbeing support where necessary.

8. Champion PSVT’s internal communications, driving staff engagement and input as part of the Employee Engagement Group

9. Support the business as required, including monitoring the complaints process and providing holiday/absence cover for Reception.

10. Maintain log of GDPR issues and notify any reportable breaches

11. Carry out duties in a manner that reflects PSVT‘s values at all times.

12. Undertake any further duties determined as reasonable and necessary in the fulfilment of the role.

Person Specification

• Excellent organisational and administrative skills
• Proactive and self-motivated with a desire to ‘see it through’
• Proficient in Microsoft Excel, Word and Outlook software, and with a good understanding of IT systems
• Attention to detail; able to analyse information, investigate causes and recommend solutions.
• Excellent written and verbal communication skills
• Strong interpersonal skills: the ability to work well with others and able to influence across the organisation

• At least 2 years’ experience in a role with a similar level of responsibility

All PSVT staff must meet the following Core Competencies:

Customer Focus Through provision of excellent customer service, ensures the Customer is at the heart of everything we do.

Teamwork Works collaboratively across the organisation to achieve PSVT’s goals and objectives.

Making things happen Has a ‘can-do’ attitude to the role and identifies solutions to maximise performance in a timely manner.

Role Model Represents PSVT at all times, and acts in manner that is professional, courteous and helpful.

All staff are expected to adhere to PSVT’s values:

• Respectful
• Collaborative
• Progressive
• Genuine

The Finance & Administrative Officer role offers the opportunity to join a young and growing registered charity at an exciting point in its evolution, and to help lead on establishing Crystal Palace Park as an exemplar in urban park management, community-led regeneration and cultural and heritage programming whilst restoring its position as one of the UK’s leading visitor attractions.

We are seeking candidates who have experience working in a finance function and have skills in office management and administration including data processing. Reporting directly to the Head of Finance and Corporate Services, the role provides support in bookkeeping, credit control (inputting of sales and purchases invoices), health and safety and smooth running of the office (ranging from ensuring there is milk in the fridge to ordering stationery as well as IT requirements). As the main point of contact for callers and visitors an awareness of excellent customer service will also be needed. The role is very varied and will suit a candidate skilled at multi-tasking and who has attention to detail. 

The appointment comes at a pivotal moment: in September 2023, after 25 years of community campaigning, Crystal Palace Park Trust took over custodianship of this unique landscape via a 125-year lease from the London Borough of Bromley. We are now working closely with them and a wide variety of other park and community stakeholders to deliver our mission: to protect, manage and improve Crystal Palace Park as a green, historic, ecological, recreational, sporting, cultural and educational resource in the interests of park users and of the wider community.

Flexible, UK, United Kingdom

As our Digital Experience Officer, you will play a crucial role in shaping and enhancing our digital platforms. You will be responsible for ensuring that our digital touchpoints are user-friendly, engaging, and aligned with our strategic goals. This role requires a blend of creativity, technical know-how, and a good understanding of user experience principles.

Key Responsibilities:

• Collaborate with cross-functional teams to design and implement digital solutions that enhance user experiences for our external audiences.
• Conduct user research and analyse data to inform design decisions.
• Monitor and report on the performance of digital platforms, identifying areas for improvement.

About you:

• You will be able to demonstrate your experience in a similar UX & UI role, delivering best in class experiences to external audiences (supporters, donors, service users etc.)
• You are analytical and able to translate data into actionable strategies to improve engagements, reach and income through our digital channels.
• You are proficient in using design and insight tools, such as Figma, Mural and Hotjar.

Happy to talk Flexible Working: At The Salvation Army we strive to make flexible work arrangements available to everyone. Therefore, for this position, we are open to considering options that meet your needs and the needs of the department. Our flexible options include agile working (a mix of remote and a minimum of 40% Office Based), agile flex (Less than 40% office based), home-based working (irregular office attendance working 1 day or less per month at a Salvation Army site), job sharing and compressed hours (full-time hours condensed into a shorter week).

In order to complete your application please download and read the job profile and any other attachments.

In the job profile you will find the criteria required for the role please make sure that you address this in your supporting statement as this forms the basis of our shortlisting.

Appointment subject to satisfactory references and proof of right to work in the UK

For details of how to prove your right to work in the UK please visit the Government website and please note that we are unable to offer sponsorship.

Please note that any Salvation Army employees who are under notice of redundancy and apply for this position will be given priority consideration.

We reserve the right to close this advert earlier if we feel that we have received sufficient applications.

Promoting equality in the workplace and as a disability confident leader scheme employer, we guarantee to interview all disabled applicants who meet all the minimum essential criteria for the vacancy.

Benefits:
25 days annual leave + bank holidays (pro rata for part-time) a contributory pension scheme; an employee assistance programme

Working hours: Minimum of 35 hours per week

Closing date: Sunday 8 Jun 2025

Interview Date: 23rd and 24th June

About Us

We're the UK's leading charity for Crohn's Disease and Ulcerative Colitis.

A diagnosis of Crohn’s or Colitis is life-changing. Over 500,000 people in the UK are living with a lifelong disease many people have never heard of, and for which there is no known cure.

Crohn’s & Colitis UK funds research, provides award winning information and support and raises vital awareness by increasing the public’s understanding of the conditions, and what it means to live with debilitating symptoms. But we need to do more. We need to be a louder voice in the marketplace. Our ambitious plans for 2025, will help to make a real difference to every supporter’s journey with us. If this excites you - join us!

Role Overview

As a member of the Joint Leadership Team, the post-holder will contribute to the leadership, planning and delivery of cross-team projects, helping to influence and meet the charity’s strategic objectives. Specifically, they will lead projects and programmes to deliver improvements in quality and standards of health services for people affected by Crohn’s and Colitis. In doing so, they will work closely with not only the  Director of Services & Evidence and Heald of Health Services, but also external stakeholders including health and social care organisations, academics, researchers and other charities.  The post-holder will also be actively involved in leading, supporting and developing the Health Services team.

About You

Ideally educated to degree level or equivalent, you will have experience of delivering health service projects and programmes and have come from a health services or medical charity background. You will be adept at developing operational performance metrics, strategies and objectives and have a proven track record in developing strong working relationships with external stakeholders. Whilst not essential, experience of managing and leading a team would be beneficial, as would be an awareness and knowledge of the needs of people affected by Crohn’s and Colitis.

Please see our Recruitment Pack for details of our full Job Description and Person Specification.

Our Location

We are based in Hatfield, Hertfordshire, so we are easily accessible by road and rail. In this role, there is plenty of scope for working from home,  although there will be times when you will need to travel to events/conferences. You will be required to attend two Directorate days each year and occasional face-to-face meetings with your team or our partner agencies. In addition, the charity meets four times annually at its office in Hatfield (or a location in London) for its’ ‘All Staff Together’ days, at which attendance is mandatory.

Benefits

• 25 days’ annual leave plus bank holidays, increasing one day per year up to 30 days
• Salary Sacrifice Pension scheme
• Flexible working options
• Enhanced maternity, adoption and paternity pay
• 24/7 Employee Assistance Programme
• Wellbeing programme
• Interest free loan for season tickets
• Cycle to work scheme
• Free parking and secure bike locks
• Training and development financial support and/or study leave
• Performance review and development scheme

 We are an inclusive employer and offer equal opportunities to all regardless of an individual’s age, disability, gender identity, marriage or civil partnership status, race, religion or belief, sex and sexual orientation.

We are not a licensed sponsor at this time. Any offer of employment will be made subject to the applicant residing in the UK and a valid right to work in the UK being provided.

We will not be accepting any contact from Recruitment Agencies or Media Sales

As Chief Executive, you will lead the staff team, be responsible for providing overall strategic direction, coordination and management of all CAP programmes. Partnership building is a key role to maximise our impact.

Church Action on Poverty is a medium sized social justice charity, with a vision for the UK to become a country where everyone can flourish free from poverty. We are an ecumenical organisation with a Christian ethos and roots in the churches who remain key partners for us. We support programmes across the UK improving the lives of people in poverty and create opportunities for those with lived experience to voice their concerns with the aim of educating the public to raise awareness and understanding in line with our charitable objectives.

Currently, our programmes are structured on the principles of dignity, agency and power. They comprise: supporting a network of 130 food pantries with a membership of over 50,000; enabling people with lived experience of poverty to speak truth to power and supporting churches to explore what it means to be a ‘church on the margins’ as well as playing a leading role in high profile national campaigns.

It is anticipated that the role will be varied and flexible, but will include:

• Assisting the CAP Council of Management in the development and implementation of the organisation's programmes, campaigns, partnership building and public affairs work. 

• Managing CAP's staff and resources in line with the organisation's agreed policies and priorities, and core values of collaboration, participation and empowerment. 

• Fundraising and organisational strategy to achieve our aims.

• Ensuring that people with lived experience of poverty are actively involved in all aspects of CAP's work. 

• Leading and line managing the Senior Leadership and Management Team.

• Working with the whole staff team to develop and implement strategies that build dignity, agency and power to end poverty.

Key responsibilities 

1. Supporting CAP's Council of Management in its governance function

• Maintaining regular contact with the CAP Chairperson and Officer Group. 

• Providing regular written reports to CAP's Council of Management and attending all meetings of the CAP Council of Management and Officers Group. 

• Agreeing and implementing an annual planning cycle with the Council of Management, in line with CAP’s strategic values and vision.

• Working with the chair and officers to ensure good governance of the organisation. 

2. Ensuring the effective management of CAP's staff team by: 

• Providing day-to-day management and support for the Senior Management and Leadership Team. 

• Holding oversight of the policies and procedures of the organisation and ensuring that they are up to date and fit for purpose 

• Setting the culture of the organisation, with a focus on promoting collaborative working, learning and staff wellbeing. 

3. Finance and fundraising

• Setting a clear, viable organisational and financial strategy and implement through

• Fundraising and relationship building to secure the resources needed for the programme work and campaigning.

• Formulating appropriate applications for programme funding.

• Providing resources for donors and churches to organise fundraising.

4. Programme Development

Leading the process of programme development within CAP in order to: 

• Promote new approaches to combating poverty, which build the dignity, agency and power of people and communities struggling against poverty. 

• Ensure that programmes have clearly identified aims, objectives and methods and that projects are monitored and evaluated. 

5. Partnership Building
Building partnerships and contribute to the shared leadership and development of a movement based on dignity, agency and power with people and struggling communities against poverty, by

• Working with a wide range of partners and people with lived experience, to connect and build networks of people and groups who are committed to challenging poverty.

• Ensuring that CAP works collaboratively, leading CAP's involvement in strategic coalitions, alliances and other movement building opportunities.

• Ensuring CAP’s work is informed by the insights of people with lived experience of poverty, as well as wider public policy, debate and research. 

• Ensuring that CAP’s views are shared with government, politicians, churches and others, where possible, led by people with lived experience of poverty.

6. Membership and supporters
Working with CAP’s Communications and Supporter Relations manager to ensure the recruitment and retention of members, donors and supporters by ensuring that: 

• CAP members are provided with regular mailings and appropriate support for local/national activity. 

• Ensuring that requests from CAP members and others for information and support are dealt with appropriately. 

• Overseeing resources for Challenge Poverty Week and Poverty Sunday

7. Public Profile
In collaboration with CAP's Council of Management and staff, ensuring that CAP maintains a high profile within both the church and secular media, including: 

• Ensuring CAP contributes effectively to public and media debate, including mainstream secular and church media, TV, radio and new/social media etc.

• Prioritising opportunities for people with lived experience to act as spokespeople and the public face for CAP.

• Attending and speaking at appropriate conferences and events making sure that CAP is represented at key events.

• Representing CAP views to national, regional and local government.

8. Theological Development
Facilitating the development of theological and other resources which reflect 

• the lived experience of people and communities struggling against poverty, biblical sources, personal faith and other theological writing.

• wider analysis of social, political and economic issues.

Accountability and relationships 

The Chief Executive is accountable to the elected Council of Management. Regular contact is maintained with the Officers Group, and in particular the Chair.

The Chief Executive provides line management to the other members of the Senior Leadership and Management Team, and works closely with other members of the CAP staff team, and external partners. 

Other details about employment

Duration: Permanent contract with six month probationary period.

Hours: 35 hours per week including occasional 'unsocial' hours, weekend working and overnight travelling for which Time Off in Lieu is provided.

Salary: Church Action on Poverty Salary Band L, starting at scale point 43 on the NJC scales (currently £52,805 pay award pending).  Rising by increments after 3 years and every 2 years thereafter to point 46 (currently £56,073), paid monthly on the 14th day of each month.

Pension: Church Action on Poverty operates the Nest auto-enrolment pension scheme, and contributes a 10% employer contribution provided the staff member commits to making a 5% employee contribution. 

Benefits: Simply Health Cash Plan, Working from Home allowance, Employee Assistance Programme, Cycle to Work Scheme, Staff Expenses Debits Cards, National Gym and Partner Discounts.

Holidays: 25 days’ annual leave pro rata (30 after five years’ service) plus statutory holidays. Office closure over New Year period on top of annual leave.

Location:  Hybrid working on a flexible basis from home with some time each week in the Manchester office. 

No CVs or other attachments please, only applications using our standard application form (available to download above) will be considered.

Chief Executive Officer
Swindon, with flexible working
£Competitive local salary
Will consider candidates on either a 4 or 5 days a week basis.
Addressing Food Poverty

Swindon Food Collective is an independent charity that aims to help people in Swindon, or the surrounding area, who are suffering from financial hardship and finding it difficult to provide food for themselves, their family or dependents.

They receive donations of non-perishable, tinned or dried food and toiletries from churches, schools, local companies, community groups, supermarkets and individuals and currently feed nearly 10,000 people per year; one third of these are children.

They work with many approved organisations, schools, doctors and social workers who can refer people in crisis to us. As well as providing food to address food poverty, they also provide a friendly chat and try to signpost people for further help. Indeed, it is this ‘signposting’ or working with people to enable them to enhance their lives where they see their services evolving. Swindon Food Collective are also reviewing how they can best utilise short-life foods. They operate from a central warehouse and have 11 distribution centres around Swindon and surrounding areas where food parcels can be collected.

The charity is financially sound and has the resources to develop their service offering. They have recently hired a Finance Manager, created a new post as Business Strategy Manager and are also out to market to appoint an Operations Manager.

The role

To lead the charity forward, they are creating the role of Chief Executive Officer for the first time. They are seeking an experienced professional who can lead us not only in addressing food poverty but also helping others to help themselves through forging collaborative working arrangements with other organisations, perhaps even forming a co-operative. The charity is open to new ideas.

Key responsibilities will include:

- Be the face and voice of the charity - its principal ambassador, promoting and developing Swindon Food Collective’s work, raising the charity’s profile and maximising its reach.
- Lead the senior management team to lead, support and motivate all staff, aligning employees and volunteers with the charity’s aims, objectives and ambitions.
- Develop and propose a medium-to-long-term strategy for the charity and present it to the Board of Trustees for discussion and approval.
- Oversee the development and implementation of business plans in line with the agreed strategy and report to the Board on progress through agreed priorities & KPIs.
- Identify and assess strategic risks, issues and opportunities and take responsibility for initiating and leading associated changes.
- Maintain a long-term staffing and resourcing plan to underpin the agreed strategy and adopt best practice for the management, development and engagement of staff and volunteers.
- Seek out, develop and maintain effective working relationships with relevant organisations and individuals to promote the work of the charity and facilitate the implementation of its strategic objectives.
- Work towards the achievement of long-term sustainability, developing the charity’s business model, ensuring effective use of assets and maximising income, for example, from fundraising, service contracts and earned income.
- Take executive responsibility for all functions including the warehouse, distribution, administration, finance, fundraising, marketing, communications, and IT.
- Take executive responsibility for the overall financial health of the charity, ensuring financial resources are managed effectively, identifying risks and taking appropriate action.
- Liaise with the Board to ensure that the charity’s overall governance structure, policies and procedures are appropriate and effective, taking remedial measures and implementing changes as necessary.

You
Your background is not important. What is important is your passion and ambition to address food poverty in the Swindon region and support the population. Ideally, you will be an experienced General Manager / COO / CEO with experience of staff management and working in an environment where H&E is important.

Primarily, we are seeking a CEO who will be innovative and provide inspirational leadership both internally and externally.

To apply

The application is by CV and covering letter. Your letter, which should be no more than 2 pages in length, should explain both why you are interested in the post of Chief Executive Officer and why you think you would be an excellent candidate for Swindon Food Collective. Please apply by uploading your application via the apply button.

 All direct applications will be forwarded to Hays Executive.

Campaign dates:
Closing date:  8th June 2025
Preliminary interviews:  Mid-June 2025
Formal interviews:  End June 2025

The above dates are subject to change.

Help us support more young people! We’re looking for a driven, values-led (4 day week) Fundraising Officer to lead on community and corporate fundraising at a bold, youth-led mental health charity. With a flexible 4-day week, hybrid working, and the chance to shape our future, this is a rare opportunity to make a meaningful impact while growing your career. Join us in building fairer mental health support for young people across the UK.

About us and our vibe! 

Be Free Campaign is a bold, youth-led mental health charity working to address the deep inequalities affecting young people’s mental health – especially in racialised and marginalised communities. We deliver trauma-informed, culturally competent mental health education, early intervention, and outreach across schools, universities, and community settings.

Our mission is to challenge stigma, shift power, and provide meaningful support to young people often overlooked or underserved by traditional services. We combine lived experience with evidence-based practice to build a fairer, more inclusive mental health system. This role is vital in helping us grow our income and reach, so we can continue delivering on that mission.

The Role

We’re looking for a relational, driven and values-led Fundraising Officer to lead our corporate, community, and campaign fundraising. You’ll build partnerships, run fundraising initiatives, and steward donors to help us reach more young people across the UK.

This role will focus on:

Corporate and community partnerships
Donor campaigns and individual giving
Income tracking and stewardship

You’ll work alongside our Partnerships & Engagement Officer (who leads on challenge events and volunteering) and be supported by our Operations Manager. We’re aiming for £50,000–£75,000 in Year 1 income.

About You

* At least 1 year of fundraising experience or 2+ years in income generation
* Strong communication and relationship-building skills
* Confident working independently and managing your own time
* Comfortable using CRM systems (e.g. Beacon, Airtable, Salesforce)

* £28,000 for a 4-day week (32 hours) with flexible, hybrid working
* Supportive, values-driven team with space to lead your work
* Access to training, mentoring, and professional development

We particularly welcome applicants from underrepresented communities and those with lived experience of mental health challenges. If you’re unsure whether you meet all criteria, please get in touch – we’re happy to have a conversation.

The Hardman Trust supports people on long prison sentences to take their next steps in life. As the Head of Service Delivery your role is to make this a reality by overseeing the delivery of our operational programmes and services. You will be responsible for helping the team to the successfully deliver our four main areas of work:

• Our grants programme

• Our support programme

• Our directory (digital and book)

• Our penfriends programme

Over time, it will include other products and services developed to meet the needs of people on long sentences. This role has a strong focus on team management and development, helping us build staff capacity across our operations to deliver our goals.

Your key responsibilities are to:

1. lead a motivated, happy team 

2. work with colleagues to ensure day-to-day systems are in place for that team to deliver excellent results for long term prisoners 

3. develop and refine our programmes and services 

As an experienced team manager, you will have the ability to use your management and leadership skills to encourage joined-up working, come up with new ideas and approaches, and build a positive, values-based and solution-focused culture across a growing and changing organisation. You will help to ensure our programmes are delivered to a high standard, that they have a positive impact, and that they meet the needs of long-term prison leavers today. 

You are someone that likes to get things done and put necessary operational systems in place to allow great work to be done.  You are someone whose practicality and optimism inspires people in your team to do their best work and thrive in the organisation. You will work with our mission at the heart of what you do, with an eagerness to support those we are here to serve.

You will work closely with the CEO, Finance Manager, and Fundraising & Communications Manager. You will use your relationship building skills to connect The Hardman Trust to the broader CJS sector, raising awareness of our work, learning from others, and helping us to build partnerships.

With one eye on the day-to-day operational delivery of our work and one on the strategic horizon, you will play a key role in shaping and defining our future as we innovate and grow. 

Job description

1. Lead and manage the service delivery team

• Ensure excellent individual performance through regular one-to-one line management.

• Promote and facilitate impact across the team. Foster collaboration and effective communication across programmes.

• Foster a culture of learning, reflection, and professional development in alignment with organisational values and culture.

• Oversee safeguarding across the organization

2. Support operations across the SLT

• Write quarterly trustee reports on delivery impact and contribute to the annual report.

• Feed into fundraising bids and provide data and insights for funder reports as required.

• Build and nurture relationships (and formal and informal partnerships) across the Criminal Justice System (CJS) to promote the work of the Hardman Trust, expand our reach and enhance service delivery.

• Engage with other agencies to ensure best practice, improve sector knowledge and collaborate where it serves our strategic objectives.

• Model The Hardman Trust’s values and contribute to a culture of learning, teamwork, and development.

• Hold the delivery budget, working closely with the Finance Manager

3. Oversee programmes and services

• Develop and deliver the business plan, monitoring progress against objectives and addressing any delays or challenges.

• Ensure high-quality service provision that maximises impact for long term prisoners.

• Oversee the development and implementation of a volunteer strategy 

• Use ethical processes to collect and analyse feedback and data to assess and improve service impact.

• Develop the use of Salesforce to monitor and develop programme impact measurement across operational programmes.

• Unblock obstacles within services and programmes with a creative, solution-focused approach.

To undertake other duties and responsibilities commensurate with the role, as may be reasonably required by Hardman Trust or as a mutually agreed development opportunity. This Job Description will be subject to periodic review in consultation with the job holder.

Person Specification

Essential Experience

• Leadership and effective high-support, high-challenge line management

• Working within (or lived experience of) prisons or criminal justice settings 

• Strong knowledge of service delivery and impact measurement

• Excellent organizational, planning and communication skills

• Safeguarding knowledge and practical implementation

• Project / programme and budget management 

• Digital / remote work fluency

• Ability to write clear, succinct reports, emails and other key communications

• Designing, developing, or implementing programmes or services

 Desirable Experience:

• Contract management

• Volunteer management and best practice in this area

• Galvanising and supporting a remote team

• Stakeholder engagement and partnership development

• Salesforce or CRM development

• Strategy development

Personal Attributes

• Commitment to the mission and belief in the importance of specialist support for long-term prisoners

• Committed to anti discriminatory and inclusive working practices

• An adaptable, solution-focused, can-do approach

• A systems-thinker who can be clear and decisive and support people to make projects fly

• A team player who can navigate the demands (and celebrate the joys!) of small charities

• Skilled at building relationships across the organisation and beyond it

• Unfazed by leadership of a remote team

• Curious and open to learning
   

Circumstances

• The right to work in the UK

• The ability to gain prison clearance

• The ability and desire to work remotely

Are you passionate about building lasting relationships that create real impact? Join Guide Dogs as our Major Donor Fundraising Officer and help change lives by securing vital funding from high-value supporters. 

In this exciting and rewarding role, you’ll focus on cultivating and managing relationships with philanthropists capable of giving £10,000 or more. Working with existing supporters, your goal will be to deepen their connection to our cause and inspire transformational gifts that support our work with blind and partially sighted people across the UK. 

You’ll manage your own portfolio of major donors, taking ownership of income targets and leading face-to-face ‘asks’ to secure significant and multi-year funding. Whether you’re building compelling cases for support, planning prospecting events, or guiding senior stakeholders through a donor meeting, you’ll be at the heart of our mission—ensuring every supporter feels valued, heard, and inspired. 

This is a truly collaborative role. You’ll work closely with colleagues across Guide Dogs, from our services teams to senior leadership, to match donors with projects that speak to their passions. You’ll also nurture a strong network of advocates—Trustees, volunteers, and staff—who can help open doors and deliver powerful donor experiences. 

If you’ve got a background in major donor or high-value fundraising, love creating meaningful connections, and thrive when meeting bold targets, this could be your next big step. 

About Us

No two people with sight loss are the same, and none of our people are either. So, we are proud to offer a range of person-centred benefits that can support each member of staff in ways that really mean something to them – and show them how much they mean to us. We offer a flexible benefits package, discounts and cashback scheme, a generous holiday allowance and matched contributory pension scheme to care for our people.   

We value in-person collaboration with our teams and those we support, so the ability to travel to our sites is needed. This role offers flexibility in location, with the option to be based near one of our key office sites in Leamington, Reading, London or our National Centre near Warwick. 

However, we understand that the right candidate may be based elsewhere, and we’re open to discussing other locations. The role requires a presence in a Guide Dogs office one to two days per week, but beyond that, we offer a hybrid working arrangement that allows for flexibility while ensuring strong collaboration with colleagues and teams. Home-based could also be considered for this role. Most team meetings take place in Reading or National Centre, Leamington so access to either of these locations is important. 

You’ll be working 35 hours per week, worked 9am to 5pm, Monday to Friday. 

How to apply

Further details on the full role are attached below. When you are ready to apply, submit an online application form via this page. 

As part of your application ensure you provide evidence and examples of how your skills & experience meet the criteria as set out in the attached job description. You will also be asked to complete a few job-specific questions as part of this application process, so please be prepared to write your answers to these questions. 

If you want to know more about the teams who work at Guide Dogs, you can find it on our Careers Page 

Our Commitment to Diversity and Inclusion 

Guide Dogs welcomes applications from all sections of the community and actively encourages diversity to maximise achievements, creativity and good practice. We positively welcome and seek to ensure we achieve diversity in our workforce and that all job applicants and employees receive equal and fair treatment, regardless of age, race, gender, religion, sexual orientation, disability or nationality.  

As a Disability Confident Employer, we are proud, whenever possible, to offer an interview to all candidates that meet our selection criteria, and who indicate they wish their application to be considered under our Disability Confident interview commitment. For more details, visit our careers site. 

If you are successful you will need to provide evidence of your right to work in the UK via our digital ID checking supplier; in addition, we cannot offer visa sponsorship at this time. 

Every day is different at Guide Dogs. And no person with sight loss is the same. We work side by side, on our sites and in the community, in schools and on our streets, supporting people to live the life they choose. Our staff therefore also work in different ways to support the delivery of our life changing work. 

Safeguarding 

Guide Dogs is committed to safeguarding and promoting the welfare of all children, young people and adults at risk of harm with whom we work. We expect all our employees and volunteers to fully share this commitment. 
 
At Guide Dogs, we believe in fair and equitable hiring practices. A criminal record will not automatically disqualify an applicant from consideration for a position. Each case will be evaluated individually, taking into account the nature of the offense, its relevance to the role, and the time that has passed since the incident. We encourage all candidates to disclose relevant information, and we assure you that it will be handled confidentially and fairly. 

Guide Dogs follow Safer Recruitment practices to ensure we are safeguarding the vulnerable people we work with. As part of this, we require a full work history with any gaps accounted for & a minimum of 2 professional referee details fully covering the past 5 years. If you are applying for a disclosure role, please note that you will be required to undergo an enhanced DBS check and sign up to the DBS update service. 

For high volumes of applications, we reserve the right to close adverts earlier than advertised. 

Company Description

Catch22 exists to help build a society where everyone has a good place to live, good people around them, and a fulfilling purpose. We call these our '3Ps'.

We achieve this in two ways. First, we improve lives on the frontline through delivery of public services. Secondly, we use our knowledge to change 'the system', to fix the complex web that can trap and disempower those it was set up to help. With the heart of a charity and the mindset of a business, we are uniquely placed to deliver on this challenging agenda.

Catch22's Victim Service provide emotional and practical support for victims and witnesses of crime and anti-social behaviour, alongside crime prevention advice. Last year, we supported 32,500 victims across the UK, achieving improved health and wellbeing outcomes for 99% of our service users.

Job Description

Catch22 is looking for a compassionate leader to join our growing Greater Manchester Victim Services as Deputy Head of Service. You will oversee the day-to-day operations of the service, ensuring the effective delivery of support for victims and witnesses as you help them on their journey to recovery.

Reporting to the Head of Service, you’ll provide line management to team leaders and administrators, implement systems for quality service delivery, and manage recruitment, training and supervision. You’ll work closely with police and other criminal justice partners to maintain strong referral pathways and ensure our services remain seamless and effective in its support for those that have experienced crime in the Greater Manchester area.

You will also contribute to strategic service development, quality assurance, safeguarding, and continuous improvement across the team. Your leadership will drive a culture of collaboration, learning and excellence.

Qualifications

The ideal post-holder will have:

A strong educational background, including English and Maths at GCSE level.

Proven experience managing and supporting teams in high-impact environments.

A track record of working with vulnerable individuals in multi-agency settings.

Confidence in performance management, risk assessment, and safeguarding practices.

Excellent communication, organisation, and IT skills.

A recognised management qualification or willingness to work towards one.

Knowledge of the victim and witness support system and a good understanding of the criminal justice landscape are highly desirable.

Additional information

Those interested in applying for this opportunity should review the Job Information Pack to find out more. If you have any questions about the role or recruitment process, please see our contact information on the Candidate Help Page. Please use reference REF3654D in your message so that we can identify the opportunity. 

When applying please be cautious over the answers you provide. If you select “NO” to the screening question regarding Right to Work in the UK, your application will automatically be closed. 

Additional Requirements: Successful post-holders will need to have a full UK Driving License and access to a personal vehicle for work purposes. The NPPV (non-police personnel vetting) check also requires that the post-holder has lived in the UK for the past 3 years with few exceptions. 

Contract: Permanent

Hours & work pattern: Full time, 37.5 hours per week. 

Salary: from £35,874.00 - £40,508.00

Location: You will spend a minimum of 1-2 days per week in GMP HQ, Newton Heath. The remainder of your time will be split between remote working and supporting victims in the community.

Interview process: Group interviews are taking place on the 29th of May. Those successful will be invited to a 1-1 panel interview taking place on the morning of 3rd of June.

Unless otherwise stated, interviews will be arranged as suitable candidates are identified, so early application is strongly advised. Where a deadline is advertised, Catch22 reserves the right to withdraw the post from advertisement without notice. 

Closing Date: 1630 on 23rd of May 2025. Catch22 reserves the right to withdraw the vacancy at any time, for any reason before the stated closing date.

Screening: Successful admission to post subject to enhanced DBS check, police vetting check, and employer Right To Work in the UK check. The post-holder must have right to work in the UK. Catch22 does not currently provide a licence to sponsor visas but please see this register to see those that do.

Shift patterns:

Hours and days worked will change week-by-week on a rota basis. The work pattern will vary but start and end times of the day will be consistent across the week.

Every 4 week term will include one working Saturday (with a non-working week day during that week) and one Sunday on call.

Shift start times and end time will be between 0800-1800 and be a 7.5 hour work day.

To Apply: Please provide your CV and cover letter, along with the completion of the screening questions to express your interest in this opportunity. Please note, in the interest of safer recruitment and ensuring that applicants are a right fit for the role, submitted applications must contain a CV, satisfactory responses to the screening questions, and information detailing interest in the role, to be considered for this position.

AI generated applications are not acceptable and could lead to a disqualification of your current and future applications across Catch22 jobs. In order to ensure that applications are fair, genuine, and representative of the candidate applying, our teams may use a number of tools to identify occurrences where candidates have not given an honest response during the application process. 

Catch22’s Commitment to Opportunity & Progression

At Catch22 we are proud of our commitment in supporting people develop in their careers and progress in our organisation. In 2024, within our Justice Hub, we have 68% of those in management roles that originally joined Catch22 in the frontline workforce and some worked across a number of roles and Leadership positions before joining management. This allows us to have a highly experienced management group and provides development opportunities for those in our much valued front-line.

Catch22’s Commitment to Ban the Box

Catch22 is proud to have “Banned the Box”. This means that we do not ask for candidates to disclose criminal convictions at the application stage. Instead, we invite disclosures at interview stage, and encourage them at the offer stage. Please see the Job Information Pack for more information.

Missing Links?

A number of our job aggregators do not allow for us to use hyperlinks in our advertisements. To view information contained within these links, please click apply, where you will be taken to the advert in our ATS. This will allow you to view and access the links contained within our adverts.

Catch22 Justice requests no contact from agencies or media sales

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Catch22 is committed to rigorous safeguarding and safer recruitment practices; ensuring that every individual within the organisation has been safely and appropriately checked.

Overview

At Mustard Tree, we’re on a mission to combat poverty and prevent homelessness, driven by our core values: Belief, Dignity, Opportunity, Diversity, and Partnership.

The need for our services is greater than ever, with unprecedented demand across Greater Manchester. As our charity continues to grow, we’re striving to become a leading force for change, creating real opportunities for people to improve their economic well-being.

Role Purpose

You will be responsible for building and maintaining partnerships with hyperlocal, local, and national businesses, stewarding the organisations to become Mustard Tree’s partners, and for us to be their ‘Charity of the Year’, donating to and fundraising for the charity.

You will manage an existing caseload of these valued partners, with the opportunity to proactively create new relationships and partnerships, contacting through multiple channels, creating content, and hosting, touring, and presenting to businesses.

In addition to corporate partnerships, you will manage the recruitment and stewardship of Mustard Tree’s events fundraisers, being responsible for the administration, making sure all places are filled, planning the events, and helping all participants hit their fundraising targets.

Main Duties

Corporate Partnership

• Steward a cohort of existing Corporate Partners through email updates, calls, social media activity and booking monthly check-ins, as well as sharing infographics, case studies, events information, and newsletters when useful.
• Proactively build new relationships, ultimately securing new donors, partners, and ‘Charity of the Year’ organisations. Make it clear and easy for donors to understand what we do, how they can help, and the impact they will have.
• Host, tour, or present at a minimum of four organisations per week.
• Manage inquiries, emails, and queries relating to partnerships, corporate donations, volunteering, and events, ensuring timely responses.
• Manage the partnership inbox and work with the Fundraising team on our corporate bookings calendar.
• Work with the Fundraising and Volunteer Coordinator to plan and book Social Value Days for partners and prospective partners.
• Collaborate with the Fundraising and Communications team to develop and publish copy, advertisements, social media content, and create WordPress pages relevant to Corporate Partnership and Events.
• Host Corporate Partners for their volunteering inductions and debriefs and follow up with a thank-you email the same week.
• Manage data entry and administration surrounding partnerships, including communication, contacts, setting targets, and funds raised, through software and our CRM, for example.
• Work with the Fundraising Manager to assign new and existing partners
• Provide weekly updates on targets and expected income, and work to provide accurate forecasting.

Events Fundraising

• Manage our existing events portfolio of The Great Manchester Run, Tough Mudder, Trafford Abseil, October Half Marathon, being responsible for their success.
• Investigate and develop new events to complement our 12-month calendar.
• Empower organisations to plan independent fundraising events and create a fundraising toolkit to support this.
• Support the running of our October Fundraising Dinner
• Work with the Fundraising Manager to project events income and build a 12-month fundraising pipeline.

General Duties

• Supporting the Fundraising Team et al, including administration, cover, and events attendance when required.
• Support the Fundraising & Finance Teams with data entry, CRM updates, and the creation of KPI data when required.
• Work within health & safety guidelines and Mustard Tree policies and procedures.
• Support other staff and departments, occasionally providing practical relief cover for work-streams, operational areas, classes and clubs.
•  Take responsibility for professional development, attending training courses as required.
• Lead by example, embodying Mustard Tree values and representing the charity as required.
• Contribute towards being an environmentally responsible organisation as part of day-to-day activities, including recycling and supporting our ‘paper-light’ practices.
• Other tasks and duties relevant to the role as required by the organisation.

Role Specific Person Specification

Essential:

• Experience in fundraising, sales and/or account management.
• Experience within a client-facing role.
• Experience in stewardship and stakeholder management.
• Strong communication skills, both written and verbal, with the ability to engage with a range of stakeholders such as corporate partners, volunteers, and donors.
• A confident ability to deliver presentations, host groups and perform tours, amongst other, similar engagements.
• Organisational skills to manage multiple tasks, such as email communications and CRM management.
• Ability to plan and coordinate events, from small scale volunteering days to ‘mass participation’ fundraisers.
• Proficiency in using standard office software and email platforms, with the ability to adapt to new tools.
• Ability to work well with others, particularly in collaboration with Fundraising, HR and Communications teams.
• Alignment with Mustard Tree's core values of Belief, Dignity, Opportunity, Diversity, and Partnership.
  

Desirable:

• Knowledge of corporate and events fundraising, and how to create meaningful experiences for partners.
• Experience in supporting fundraising campaigns or initiatives.
• Experience in delivering events to scale.
• Understanding of safeguarding practices and policies related to volunteering.
• Previous experience working in a charity setting, especially in roles involving donors, stakeholders and supporters.

All Staff Competency Expectations

1. WORLD CLASS WELCOME AND CUSTOMER SERVICE

Communication Skills

• Communicates clearly, empathetically, and professionally.
• Listens actively to understand our customers' and clients' needs.
• Adapts their communication to meet individual needs and circumstances.

Customer Focused Attitude

• Creates a friendly, welcoming, and non-judgmental atmosphere for all.
• Demonstrates kindness, compassion, and respect in all interactions.
• Shows empathy for client’s experiencing challenging circumstances.

Problem Solving and Initiative

• Addresses customer and client concerns quickly and effectively.
• Is proactive in identifying and resolving potential issues.
• Escalates issues and asks for help when it is required.

Professionalism and Service Excellence

• Represents Mustard Tree internally and externally.
• Pays attention to detail, ensuring all queries are fully understood and addressed.
• Manages time effectively, balancing efficiency with quality service.
• Maintains consistency in delivering high standards of service.

Teamwork and Collaboration

• Supports colleagues and work together to achieve shared goals.

2.  PROACTIVE IN LIVING AND SHARING OUR CULTURE, VALUES AND BEHAVIOURS

Living Mustard Tree’s Values

• Embodies Belief, Dignity, Opportunity, Diversity, and Partnership in daily actions and decisions.
• Promotes a welcoming, inclusive, and respectful culture in all interactions.

Sharing Our Culture

• Represents Mustard Tree’s values positively to colleagues, customers, clients and external partners.
• Demonstrates accountability, kindness, and respect in all work and communication.

Proactivity in Engagement

• Takes personal responsibility for upholding Mustard Tree’s culture and values.
• Identifies opportunities to share and encourage positive behaviours within the team using the values cards.

Adaptability and Growth

• Is flexible and open to learning, contributing to personal growth and team resilience.
• Actively reflects on their behaviours and their impact and seeks opportunities for improvement.

Teamwork and Inclusion

• Supports colleagues in living out the values and creating a positive work environment.
• Respects and celebrates differences, contributing to a culture of kindness and belonging. 

3.  COURAGE IN PROBLEM SOLVING AND EMBRACING CHANGE TO MEET NEEDS

Proactive Problem Solving

• Takes initiative to address issues quickly and effectively.
• Uses creativity and resourcefulness to find practical solutions.
• Asks for help in solving problems where needed to ensure the task is complete.

Courage in Facing Challenges

• Approaches challenges with confidence and resilience.

Adaptability and Change

• Is flexible in responding to changing circumstances and needs.
• Embraces change as an opportunity to learn, grow, and improve.

Empathy and Understanding

• Solves problems with care and compassion, ensuring customers, clients and colleagues feel heard and valued.

Attention to Detail and Follow Through

• Ensures that problems are fully understood, addressed, and followed up appropriately.
• Prioritises tasks effectively to meet urgent needs without compromising quality.

Teamwork and Collaboration

• Supports colleagues in overcoming challenges, working together to find solutions.

4. CONFIDENT IN SAFEGUARDING AND INCIDENT MANAGEMENT

Understanding Safeguarding

• Completes the Safeguarding training and ensures they understand it.
• Is confident in identifying safeguarding concerns and taking appropriate action in line with Mustard Tree policies.

Responding to Incidents

• Acts calmly, responsibly, and professionally when managing incidents or safeguarding concerns.
• Follows Mustard Tree’s processes to report, record, and escalate issues as needed.

Awareness and Vigilance

• Is proactive and vigilant in recognising risks or signs of harm, ensuring no concern is overlooked.
• Takes ownership of ensuring a safe and respectful environment for all.

Empathy and Respect

• Treats individuals with compassion, dignity, and care during safeguarding or incident-related situations.

Personal Accountability

• Understands their role and responsibilities in safeguarding and incident management, seeking guidance when needed.

Teamwork and Collaboration

• Works with colleagues to share concerns, support one another, and manage incidents effectively

What we offer in return

• Real Living Wage employer
• Learning and development
• Free lunch
• Wellbeing support package with Smart Clinic, including 24-hour helpline
• 25 days holiday (plus extra holiday on your birthday)
• Defined contribution pension scheme

You will be from a grant funding background within private, public or charitable sector. You will have an understanding of nature conservation grounded by strong grant writing experience. We would expect an understanding of how grant funding works and the application process and that you are comfortable with working to strict deadlines. You will be a great communicator, with a personable style who can work with many different people across the wonderful variety of geography, business development, and activities of the Wildlife Trust.

You enjoy exploring new opportunities and problem solving. This is a new role which will evolve following your appointment so you should be excited by the flexibility and opportunities to take an innovative approach.

We value passion, respect, trust, integrity, pragmatic activism and strength in diversity. Whilst we are passionate in promoting our aims, we are not judgemental and are inclusive. We particularly encourage applications from people who are underrepresented within our sector, including people from minority backgrounds and people with disabilities. We are committed to creating a movement that recognises and truly values individual differences and identities.

We take our Safeguarding responsibilities extremely seriously. Please click here to read our commitment statement  This role maybe subject to a DBS check. 

A full Job Description can be found below.

Please attach a full CV together with a cover letter when submitting your details by following the link below.

Who we are

There are nearly a million people in the UK who live with a form of dementia, and despite the progress being made in the search for a cure, it is unlikely to come quick enough to help them. For these people, what’s essential is to find the best way of living with their dementia.

‘Our Dementia Choir’ began as part of a documentary created for BBC1 in 2018. The two-part series saw acclaimed actress Vicky McClure take us on a deeply personal journey where she sets out to discover the true extent of music’s power in combatting dementia.  Vicky knows only too well the cruelness of dementia having helped care for her grandma who died in 2015.  Vicky also saw the amazing effect the music had in calming her down as well as giving glimpses of the old “Nana”. 

Today, we work with carers and volunteers to hold regular rehearsals for choir members, each living with dementia.  The Choir gives regular performances, and is involved in a range of community projects. As a leading voice on the power of music for people living with dementia in Nottingham, the Charity’s aim is to bring the power of music to other communities and organisations within the UK.

About the role

Our Dementia Choir is seeking a dynamic, compassionate, experienced CEO to lead the team supporting the choir and the charity as it moves into a new stage of development.

As an experienced CEO, you will be responsible for the day to day running of the charity, adherence to the requirements of the charity commission as well as ensuring the charity delivers on its mission and vision – ensuring operational excellence to support all choir members and their carers.

This role requires a leader with a proven track record of excellent people skills, organisational management, clear understanding of charity governance and correct procedures, creative thinking and highly effective collaboration and organisation. You will be a team player and have the ability to foster a positive, inclusive and productive organisational culture within the team as well as across the organisation as a whole.

Key Responsibilities

Strategic Leadership

Lead the development and execution of the strategic plan; ensuring the Charity's vision and objectives are implemented, clearly documented and effectively communicated to all relevant stakeholders.

Identify, build and maintain relevant opportunities for partnerships and collaborations that enhance the Charity's impact and reach.

Operational Management

Maintain a detailed understanding and responsibility of all key workstreams, activities and related processes across the Charity. 

Ensure compliance with current policies, regulatory standards and procedures, particularly the Charity Commission and ICO.

Team Leadership and Development

Inspire, motivate, and mentor team members and volunteers, encouraging them to foster the same in their practices. 

Create a collaborative work environment where all employees can flourish, are motivated and feel a sense of purpose.

Programme and Project Management

Lead the effective delivery of the Charity’s current programmes and partnerships, whilst working with the Engagement Manager to identify new partnerships and development opportunities.

Stakeholder Engagement

Represent the Charity externally where relevant and appropriate, shaping its image and reputation through engagement with partners in the statutory, private, and voluntary sectors. 

Develop and embed a stakeholder engagement strategy to strengthen relationships.

Financial Management

Ensure the financial health and sustainability of the Charity and manage the day-to-day finances of the Charity.

Create and implement a fundraising plan that will consider identification of diversifying income streams, have documented plans and related timelines, to secure financial support for the Charity and  future initiatives.

Policy and Advocacy

Advocate for policies that support the charity’s mission and goals. 

Engage with local policymakers to promote the Charity's strategic vision.

Communication

Manage the Charity’s brand and ensure regular communication about the delivery of services and client feedback.

Equality, Diversity, and Inclusion

Our Dementia Choir strives to be a diverse and inclusive place where everyone can be themselves. We are committed to equality of opportunity for all staff, encouraging applications from individuals regardless of age, disability, gender, sexual orientation, race, ethnicity, religion, or belief.

We are looking for someone who can;

• Champion the charity’s mission.
• Champion supporting those affected by dementia through the power of music.
• Adhere to and lead on the implementation of the charity’s policies and procedures.
• Work with the Board to develop the Charity in its next phase of development.
• Take responsibility for their learning and development for those in the team and the whole organisation.
• Deliver their work professionally to deadlines and at a high level.
• Lead on furthering a culture of inclusion and collaboration,

Person Specification and Selection Criteria

Essential:

• Minimum of 2 years experience in a senior leadership role within the charity sector.
• High level of understanding of charity compliance and governance.
• Have a good understanding of dementia, its impact on people living with the condition and those who care for them.
• Previous experience in financial planning, bidding and budgeting.
• Experience of developing and implementing organisational strategies and adapting action plans.
• Significant experience in fostering and promoting team and partnership working, and the ability to work with diverse stakeholders.
• A strategic thinker with strong business acumen, a vision to driver the charity forward, but most importantly a people first leader.
• An adaptive leadership style with the ability to influence others and balance complex workloads.
• A clear and concise communicator who engages and supports a positive organisational culture.

Desirable: 

• Degree level or further training in relevant areas such as management, leadership, finance, governance.
• Ability to create an inclusive culture, building diverse teams and ensuring EDI strategy is embedded.

The post will be subject to a satisfactory Criminal Records Check, from either the Disclosure and Barring Service (England & Wales), Disclosure Scotland Check (Scotland) or AccessNI (Northern Ireland).

Further Information

Hours: 35hrs (to be worked flexibly – to be agreed depending on schedule of the Charity)

Location: Hybrid

MiD Mediation and Counselling is looking for an experienced and dynamic Executive Director to be responsible for leadership and management of this busy charity that runs mediation and counselling for families that have separated or divorced. 

Relationship breakdown or separation can be painful and distressing for all concerned.  The charity plays a vital role in supporting families when they are going through some of the most challenging and stressful times in their life and we can help make a difference and find a positive way forward for these families. The organisation offers family and neighbourhood mediation and counselling for adults and children aged 4-18 as well as family therapy. 

Key responsibilities of the role include:

Overseeing and leading the admin team, mediators and counsellors

Generating income to support the charity

Reporting to the Board of Trustees, funders and Legal Aid Board

Budget management

We are looking for someone who is committed to helping adults and children involved in a family breakdown and the successful candidate will need extensive experience of income generation, marketing, organisational and people management plus a strong track record of strategic leadership and planning.

MiD has been running for over 35 years and is affiliated to National Family Mediation and the Family Mediation Council and holds a Legal Aid Agency contract for publicly funded family mediation.

This role is office based in Hampton Hill.